The sad little ineffectual jerk and all around loser who screwed himself out of the Re-Bath family by being an ass and making psychotic sounding threats is still whining to us in this blog. Who is it that can't get over it? The wittle weasal.
We somewhat enjoy the fact this loser is still focused on us, as perverted as he is. We don't mind or even care he can't seem to let it go. It means WE WON! And he LOST!
We are proud to have helped protect the public from this shyster.
Remember to do your homework and fully check out any contractor before hiring them.
Wonder what the next pathetic response will be from that loser? Don't care. We won!
Showing posts with label Re-Bath. Show all posts
Showing posts with label Re-Bath. Show all posts
Thursday, August 25, 2011
Thursday, March 10, 2011
Regarding The Power of the Pen - Just To Be Absolutely Clear…
We have no wishes for any contractor anywhere to not be able to operate legally and earn an honest productive living.
On the contrary, we hope there are more reputable contractors are in the proverbial pool available to the public.
It can only serve to create competitive pricing and better workmanship. That translates to more satisfied customers and likely repeat business for those reputable contractors. Win-Win don’t you think?
If the knowledge of what to check for before contracting with a business saves some people the aggravation and costs of dealing with a less than reputable or professional contractor, how can that be construed as a negative? Unless you are one of those unscrupulous contractors maybe?
The onus of ethical behavior is upon the business and/or contractor, and if that responsibility is not met, it is not the customers fault. And it should come as no surprise that the word of bad service travels farther and faster than that of good service.
Contractors: Don’t get mad at the consumer if you fail to follow the rules and laws in place, or get caught lying to or cheating a customer. You need to take responsibility.
Expect the customer to tell others what transpired. If you are lucky it will be recognition for a job well done. If you are less than ethical, you deserve what you get when they share the truth publicly.
We are only offering this information to help enlighten the public to protect themselves from the contractors that are out there not being honest, ethical or operating above the laws of the applicable areas they may work in.
Remember, this blog was only started after and because we were taken advantage of by an unscrupulous, dishonest and unethical contractor and the refusal by the parent company to take responsibility when our home was seriously damaged by Re-Bath. If they had acted ethically and made proper restitution, we would not have felt the need to share our experience.
On the contrary, we hope there are more reputable contractors are in the proverbial pool available to the public.
It can only serve to create competitive pricing and better workmanship. That translates to more satisfied customers and likely repeat business for those reputable contractors. Win-Win don’t you think?
If the knowledge of what to check for before contracting with a business saves some people the aggravation and costs of dealing with a less than reputable or professional contractor, how can that be construed as a negative? Unless you are one of those unscrupulous contractors maybe?
The onus of ethical behavior is upon the business and/or contractor, and if that responsibility is not met, it is not the customers fault. And it should come as no surprise that the word of bad service travels farther and faster than that of good service.
Contractors: Don’t get mad at the consumer if you fail to follow the rules and laws in place, or get caught lying to or cheating a customer. You need to take responsibility.
Expect the customer to tell others what transpired. If you are lucky it will be recognition for a job well done. If you are less than ethical, you deserve what you get when they share the truth publicly.
We are only offering this information to help enlighten the public to protect themselves from the contractors that are out there not being honest, ethical or operating above the laws of the applicable areas they may work in.
Remember, this blog was only started after and because we were taken advantage of by an unscrupulous, dishonest and unethical contractor and the refusal by the parent company to take responsibility when our home was seriously damaged by Re-Bath. If they had acted ethically and made proper restitution, we would not have felt the need to share our experience.
Who Says The Power Of The Pen Is Diminished? Just A Public Service Announcement...
Well, now it appears the operator of the Re-Bath franchise that caused us so many problems (Re-Bath of California located in Signal Hill/Long Beach) has once again changed the company's name.
We were confident it was only a matter of time before that operation exhausted the pool of customers available in that area by their practices and would have to change names again.
Yes, prior to ripping off people (like us for example) under the Re-Bath name, it was the Bath Pro name they were doing the same business under. And before that it was another name according the Better Business Bureau records. We noticed the pattern of changing the company name but continuing with the unethical conduct and shoddy workmanship back in 2008 when we contacted the BBB. They had a list of complaints attached to that address.
Now while the domain name of www.REBATHCALIFORNIA.com routes you to the new company, its company name is NOT Re-Bath.
How does that work? Is that being honest or ethical?
Would it be right to use www.toyota.com to route internet traffic to Kia?
The location is listed as the same Signal Hill CA address and says they are now using "Luxsan" products. What is the real honest story?
What about Re-Bath being the absolute best product? Hmmm, hogwash and snake oil you say?
Only putting this out for full disclosure. Really, if this "Luxsan" product has been around for twenty years, and Re-Bath was the best according to this same franchise only three years ago, why the switch? Why now?
And why keep the Re-Bath name for the website? Is that legal? Ethical? Yes we are repeating, but only because it needs to be addressed by any potential customer.
Wonder if the Re-Bath Corporate people are aware of and/or OK with having a tarnished ex-franchise, and now apparently a competitor to them, vying for the same market share and still using the national brand's (copyrighted?, trademarked?) full name as his web address?
Yes, why the misleading web address...?
Are we not allowed to wonder such things?
We can only assume (is it too much to hope?) this outfit has finally wised up and obtained the proper licensing, (althought with the misleading web address it is tough to reconcile...), as was lacking while plying this "trade" when dealing with us. But we would not be surprised in the least if they have continued in the illegal ways that caused us (and that responsible party) so many problems.
If you speak up and go public using legal First Amendment channels when you are wronged and/or cheated by a business, you can make a difference and maybe help others become aware of what is out there.
Share your honest experience, otherwise the assholes of the world may get a pass, or worse, screw someone else, someone you may know and care about.
Granted we did not come out ahead in this ordeal, but maybe we enlightened (alerted?) a few people about our situation and experience and they were able to make an informed decision on their own. If they chose to steer clear from the nightmare of dealing with a less than ethical contractor, they are better for it.
As we have been saying, do your homework. This includes checking about how long a company has been doing business by the name they are using NOW.
Just because they say they have been doing such and such for 15 odd years, check and see how long they have been doing it under the current name.
After all, who thinks the sales pitch from for example, the newly formed Luxury Bath of California, is going to include the information of only being in business for a short time?
No, it is likely the pitch will include all the "many years of experience" accrued as other companies. (That is not a lie is it? What is a lie of omission? Not claiming this is a case of that!)
But certainly polished up a bit, you know, without the baggage of Re-Bath problems (like dissatisfied customers that feel like they were rip-off royally by this company under a different name…) no doubt. At least that is what we would presume is what will happen...
And to be fair, we did predict the name change quite a while ago… But of course, it is only supposition on our part, we are not saying this has happened yet.
Also whenever you are going to hire a contractor, check the names on the licenses! And check if they are they current. Often, some contractors forget to change the names on those licenses, it was one of the tools we used to track down our problem contractor's past daliances. If there was a recent name change, especially away from a more recognizable brand, it might be considered as a red flag. Dig a little deeper... Ask "why"? Then try to verify the answer you get.
We used to take people as being inherently honest. After this nightmare with Re-Bath, we don't.
Honest people should not be offended when you ask for references and to back up what they say.
Although in this case, due to our dealings with the whole lot of Re-Bath agents we did, we can understand how it could be a plausible excuse that a franchise owner would want to distance themselves from the corporate name branding.
But in our perspective, that is NOT the case here.
It appears that the Re-Bath of California franchise was terminated from the Re-Bath family by Re-Bath corporate. Maybe someone should ask “why?” before contracting with whatever company dujour is occupying the Signal Hill shop and doing essentially the same work?
Maybe it was those graphic threats sent about offering to do violent bodily harm to Re-Bath executives...? Maybe it was something else? Inquiring minds should want to know...
Why are we discussing this? To offer to and allow the public to have more information than what may be available at face value so they will be able make an informed decision if they choose to. More information makes the process easier and safer for the consumer. And if the contractor is operating ethically and honestly, they should have nothing to hide, don'tcha think?
Do your homework folks, background checks are easier than ever and sadly more important than ever too.
We were confident it was only a matter of time before that operation exhausted the pool of customers available in that area by their practices and would have to change names again.
Yes, prior to ripping off people (like us for example) under the Re-Bath name, it was the Bath Pro name they were doing the same business under. And before that it was another name according the Better Business Bureau records. We noticed the pattern of changing the company name but continuing with the unethical conduct and shoddy workmanship back in 2008 when we contacted the BBB. They had a list of complaints attached to that address.
Now while the domain name of www.REBATHCALIFORNIA.com routes you to the new company, its company name is NOT Re-Bath.
How does that work? Is that being honest or ethical?
Would it be right to use www.toyota.com to route internet traffic to Kia?
The location is listed as the same Signal Hill CA address and says they are now using "Luxsan" products. What is the real honest story?
What about Re-Bath being the absolute best product? Hmmm, hogwash and snake oil you say?
Only putting this out for full disclosure. Really, if this "Luxsan" product has been around for twenty years, and Re-Bath was the best according to this same franchise only three years ago, why the switch? Why now?
And why keep the Re-Bath name for the website? Is that legal? Ethical? Yes we are repeating, but only because it needs to be addressed by any potential customer.
Wonder if the Re-Bath Corporate people are aware of and/or OK with having a tarnished ex-franchise, and now apparently a competitor to them, vying for the same market share and still using the national brand's (copyrighted?, trademarked?) full name as his web address?
Yes, why the misleading web address...?
Are we not allowed to wonder such things?
We can only assume (is it too much to hope?) this outfit has finally wised up and obtained the proper licensing, (althought with the misleading web address it is tough to reconcile...), as was lacking while plying this "trade" when dealing with us. But we would not be surprised in the least if they have continued in the illegal ways that caused us (and that responsible party) so many problems.
If you speak up and go public using legal First Amendment channels when you are wronged and/or cheated by a business, you can make a difference and maybe help others become aware of what is out there.
Share your honest experience, otherwise the assholes of the world may get a pass, or worse, screw someone else, someone you may know and care about.
Granted we did not come out ahead in this ordeal, but maybe we enlightened (alerted?) a few people about our situation and experience and they were able to make an informed decision on their own. If they chose to steer clear from the nightmare of dealing with a less than ethical contractor, they are better for it.
As we have been saying, do your homework. This includes checking about how long a company has been doing business by the name they are using NOW.
Just because they say they have been doing such and such for 15 odd years, check and see how long they have been doing it under the current name.
After all, who thinks the sales pitch from for example, the newly formed Luxury Bath of California, is going to include the information of only being in business for a short time?
No, it is likely the pitch will include all the "many years of experience" accrued as other companies. (That is not a lie is it? What is a lie of omission? Not claiming this is a case of that!)
But certainly polished up a bit, you know, without the baggage of Re-Bath problems (like dissatisfied customers that feel like they were rip-off royally by this company under a different name…) no doubt. At least that is what we would presume is what will happen...
And to be fair, we did predict the name change quite a while ago… But of course, it is only supposition on our part, we are not saying this has happened yet.
Also whenever you are going to hire a contractor, check the names on the licenses! And check if they are they current. Often, some contractors forget to change the names on those licenses, it was one of the tools we used to track down our problem contractor's past daliances. If there was a recent name change, especially away from a more recognizable brand, it might be considered as a red flag. Dig a little deeper... Ask "why"? Then try to verify the answer you get.
We used to take people as being inherently honest. After this nightmare with Re-Bath, we don't.
Honest people should not be offended when you ask for references and to back up what they say.
Although in this case, due to our dealings with the whole lot of Re-Bath agents we did, we can understand how it could be a plausible excuse that a franchise owner would want to distance themselves from the corporate name branding.
But in our perspective, that is NOT the case here.
It appears that the Re-Bath of California franchise was terminated from the Re-Bath family by Re-Bath corporate. Maybe someone should ask “why?” before contracting with whatever company dujour is occupying the Signal Hill shop and doing essentially the same work?
Maybe it was those graphic threats sent about offering to do violent bodily harm to Re-Bath executives...? Maybe it was something else? Inquiring minds should want to know...
Why are we discussing this? To offer to and allow the public to have more information than what may be available at face value so they will be able make an informed decision if they choose to. More information makes the process easier and safer for the consumer. And if the contractor is operating ethically and honestly, they should have nothing to hide, don'tcha think?
Do your homework folks, background checks are easier than ever and sadly more important than ever too.
Tuesday, March 8, 2011
Very Bizarre Part 2
It appears we never finished answering the question (or exposing the truth) about those homosexually charged “fatbutterfly2” posts.
We commented about the first one posted and never followed up.
Why is it still important or even relavent?
Because this person went out of his way to maliciously cause us harm when he was not able to manipulate us and we think it is only fair to let the public know the whole truth of the matter, what they may expect should they choose to do business with him or one of his companies. We apologize for the delay.
(Had it not been for "Anonymous" posting that "homosexual bashing" comment, we probably have not have finished the response), but we digress...
The second malicious and phony "clone blog" post was posted at www.rebathsucks.blogspot.com on 4-6-10 and was a plagiarized copy of a blog entry we posted back on 7-22-08 but he filled it (poorly) with his disgusting libelous lies and twisted the content. We have no doubt this rewritten tripe was posted by Randy Summy and/or his companion fatbutterfly2:
"Tuesday, April 6, 2010
Meeting the weasel!!!!
On Friday 10-12-07, the manager showed up at 3:50 PM, first time I met the guy face to face, He was wearing shorts and a tee shirt. (All these guys are teases.) He spent an hour viewing the shower and surrounding areas. He immediately refused to take responsibility for my problems saying that he blamed us for our own actions. .He continued to blame us for ostensibly trusting the salesman and that there was nothing behind the condom left on
the counter. Sadly he even chastised us for believing and trusting what he himself said before we signed up with Re-Bath if I thought the salesman came with the package.. Hard to believe, to our faces he actually blamed us for not getting what I wanted from the salesman And he was holding the document he requested I write in his hand! And then he tentatively approved it. . No I am s not strong enough, he is a liar to the devil. He said they would give us the shampoo tray and grab bar we ordered and that Oscar said he’d install them. You know the only way to test these things is to try them and he refused to give me a shampoo. Great customer service!He said he’d call us Monday the 15th, at least I got him to give us his email address, (assuming it is correct). So we called he at 11:23 AM at the number he provided. Although he said he could be reached Saturdays, we got a message saying the office was closed. We left a message asking him to respond via phone or email, and repeated our phone number to make sure he couldn’t say he didn’t have it. I also called Heidi Seyler.
I spoke to Heidi and she is a bull dyke if ever I meet one. She has the nerve to state that she doesnt get involved with "gay stuff". The nerve of her to call me gay. The most I can be called is gay curious. I have yet to meet the weasel.
HelpfulHal ######### (Actual name deleted for privacy and safety.)
Posted by fatbutterfly2 at 3:08 PM 0 comments"
(We surmise Randy Summy also has a personal issue with Heidi Seyler at Re-Bath Corporate from that rant.)
No one knew Helpful Hal’s real names except Mr. Summy. This clearly shows us that Randy Summy is not only vindictive, but a (disturbed in our opinion) sick pervert and a liar too.
For proof/reference/comparison, you can view the original blog entry he lifted and disgustingly modified. Please note we had witnesses to the actual event of the only time he was at our home, in case you thought for a second there was one iota of reality in that sleaze-fest of his probable fantasy. Makes us really wonder if he was not writing of his own slutty homosexual desires. After all, it shares a twisted commonality with many of the comments he sent to us at other times. We think this shows he is a sick bastard. After all what do you think of a person who would make up that "story" and publicly attribute it to a past customer that they mistreated?
Here is the link to that original page from our (this blog) that we contend Randy Summy plagiarized and distorted for his homosexually laden May-6-2010 post:
http://rebathripoff.blogspot.com/2008/07/meeting-of-weasel.html
Maybe we should sue him for plagarism AND libel?!
A little levity and humor there folks!!!
But seriously, it is truly scary to us that someone would create such a perverted, disgusting and libelous diatribe and post it publicly and falsely attribute it to another person to cause embarrassment or worse to a customer he RIPPED OFF simply because we stood up to him!
Oh, and how did we find out about that phony clone blog you may ask?
VERY good question!
We were alerted by someone using the exact same "Anonymous style" as the OTHER posts we attribute to Mr. Summy.
Coincidence again? We think not!
Again, we implore you, The Public; please do your research carefully before hiring a contractor, even if they have T.V ads or a nice showroom. You do not want to deal with someone like this or have to worry about them retaliating against you later, or even possibly stalking you. (Yes, you read that right.)
And to think he was being protected by Re-Bath corporate while he was doing this repulsive smearing of us online. Really, please do yourself the favor of research!
We commented about the first one posted and never followed up.
Why is it still important or even relavent?
Because this person went out of his way to maliciously cause us harm when he was not able to manipulate us and we think it is only fair to let the public know the whole truth of the matter, what they may expect should they choose to do business with him or one of his companies. We apologize for the delay.
(Had it not been for "Anonymous" posting that "homosexual bashing" comment, we probably have not have finished the response), but we digress...
The second malicious and phony "clone blog" post was posted at www.rebathsucks.blogspot.com on 4-6-10 and was a plagiarized copy of a blog entry we posted back on 7-22-08 but he filled it (poorly) with his disgusting libelous lies and twisted the content. We have no doubt this rewritten tripe was posted by Randy Summy and/or his companion fatbutterfly2:
"Tuesday, April 6, 2010
Meeting the weasel!!!!
On Friday 10-12-07, the manager showed up at 3:50 PM, first time I met the guy face to face, He was wearing shorts and a tee shirt. (All these guys are teases.) He spent an hour viewing the shower and surrounding areas. He immediately refused to take responsibility for my problems saying that he blamed us for our own actions. .He continued to blame us for ostensibly trusting the salesman and that there was nothing behind the condom left on
the counter. Sadly he even chastised us for believing and trusting what he himself said before we signed up with Re-Bath if I thought the salesman came with the package.. Hard to believe, to our faces he actually blamed us for not getting what I wanted from the salesman And he was holding the document he requested I write in his hand! And then he tentatively approved it. . No I am s not strong enough, he is a liar to the devil. He said they would give us the shampoo tray and grab bar we ordered and that Oscar said he’d install them. You know the only way to test these things is to try them and he refused to give me a shampoo. Great customer service!He said he’d call us Monday the 15th, at least I got him to give us his email address, (assuming it is correct). So we called he at 11:23 AM at the number he provided. Although he said he could be reached Saturdays, we got a message saying the office was closed. We left a message asking him to respond via phone or email, and repeated our phone number to make sure he couldn’t say he didn’t have it. I also called Heidi Seyler.
I spoke to Heidi and she is a bull dyke if ever I meet one. She has the nerve to state that she doesnt get involved with "gay stuff". The nerve of her to call me gay. The most I can be called is gay curious. I have yet to meet the weasel.
HelpfulHal ######### (Actual name deleted for privacy and safety.)
Posted by fatbutterfly2 at 3:08 PM 0 comments"
(We surmise Randy Summy also has a personal issue with Heidi Seyler at Re-Bath Corporate from that rant.)
No one knew Helpful Hal’s real names except Mr. Summy. This clearly shows us that Randy Summy is not only vindictive, but a (disturbed in our opinion) sick pervert and a liar too.
For proof/reference/comparison, you can view the original blog entry he lifted and disgustingly modified. Please note we had witnesses to the actual event of the only time he was at our home, in case you thought for a second there was one iota of reality in that sleaze-fest of his probable fantasy. Makes us really wonder if he was not writing of his own slutty homosexual desires. After all, it shares a twisted commonality with many of the comments he sent to us at other times. We think this shows he is a sick bastard. After all what do you think of a person who would make up that "story" and publicly attribute it to a past customer that they mistreated?
Here is the link to that original page from our (this blog) that we contend Randy Summy plagiarized and distorted for his homosexually laden May-6-2010 post:
http://rebathripoff.blogspot.com/2008/07/meeting-of-weasel.html
Maybe we should sue him for plagarism AND libel?!
A little levity and humor there folks!!!
But seriously, it is truly scary to us that someone would create such a perverted, disgusting and libelous diatribe and post it publicly and falsely attribute it to another person to cause embarrassment or worse to a customer he RIPPED OFF simply because we stood up to him!
Oh, and how did we find out about that phony clone blog you may ask?
VERY good question!
We were alerted by someone using the exact same "Anonymous style" as the OTHER posts we attribute to Mr. Summy.
Coincidence again? We think not!
Again, we implore you, The Public; please do your research carefully before hiring a contractor, even if they have T.V ads or a nice showroom. You do not want to deal with someone like this or have to worry about them retaliating against you later, or even possibly stalking you. (Yes, you read that right.)
And to think he was being protected by Re-Bath corporate while he was doing this repulsive smearing of us online. Really, please do yourself the favor of research!
Monday, March 7, 2011
Hmmm Something Seems Somewhat Familiar About This “Anonymous” Comment...
As you can see in the comments section of responses to our blog post titled Very Bizarre, “Anonymous” wrote:
"I would have to say your hate blog is homophobic, gay bashing and anti-female, Mr. Helpful Hal. Why do they allow you to post such thing?"
So... We’d like to respond to that “Anonymous”:
Hate blog? Since when is trying to protect the public by sharing a truthful story of a home repair nightmare a hateful action?
Anyone else find anything we wrote to be "homophobic", "gay bashing" or "anti-female"? Didn't think so!
We had to wonder how long it would take for a weasel to drag itself out of the gutter sludge and how ignorant they must be to come to that “conclusion” considering the facts that were posted in this blog.
We made no comments that could be construed as homophobic or anti-female by anyone who can read at or above a second grade level.
However, yes, we do hate what Re-Bath and Mr. Summy have done to us and our home, but that does not make this a “hate blog”.
Clearly the troll who wrote this referenced comment has either an inability to understand simple English, or just wants to be a jerk, (maybe they can’t help it? We have met such an individual...). In addition, what possible benefit to this discussion did they think could be made by posting such a red herring of a comment? Or is that the best they could do to tes the waters and see if we were still monitoring the comments to our blog? What a moron for insinuating we wrote such tripe. (That's not gay-bashing or anti-female, it's social commentary.)
Yes we monitor the blog, but until this didn't see too much that warranted us to add to it.
And to answer your lame question, "They” allow us to post these truths and opinions due to the First Amendment. Same reason as you are allowed to post the misleading comment you did. Try to enlighten yourself before exposing your lack of cerebral acuity next time.
By the way, (Mr and/or Ms "Anonymous") your comment reads as if it was written by fatbutterfly2 herself or someone else mentioned in this post… And in addition, it follows a pattern we have been tracking from earlier posts made to this blog. Hmmmmm.....interesting...
Please continue to post in the same fashion, or try to figure out what the pattern is so you can alter your style, either way, we have this tagged. Or go the hell away you LOSER!
It is very sad when a disreputable contractor who got busted for illegal practices harasses the customers he cheated for years afterward.
Just serves as a reminder to do your homework before contracting with any home improvement company or person, lest you get the same treatment we have been subjected to.
We found out too late the Re-Bath franchise we contracted with was operated by a dishonest and vindictive jerk. Apparently it is the way other Re-Bath franchises operate as well from what other people have posted within this very blog as well as all over the internet...
Research thoroughly before contracting with anyone, check for valid licenses and that all workers are legal to work. Please protect yourselves!
"I would have to say your hate blog is homophobic, gay bashing and anti-female, Mr. Helpful Hal. Why do they allow you to post such thing?"
So... We’d like to respond to that “Anonymous”:
Hate blog? Since when is trying to protect the public by sharing a truthful story of a home repair nightmare a hateful action?
Anyone else find anything we wrote to be "homophobic", "gay bashing" or "anti-female"? Didn't think so!
We had to wonder how long it would take for a weasel to drag itself out of the gutter sludge and how ignorant they must be to come to that “conclusion” considering the facts that were posted in this blog.
We made no comments that could be construed as homophobic or anti-female by anyone who can read at or above a second grade level.
However, yes, we do hate what Re-Bath and Mr. Summy have done to us and our home, but that does not make this a “hate blog”.
Clearly the troll who wrote this referenced comment has either an inability to understand simple English, or just wants to be a jerk, (maybe they can’t help it? We have met such an individual...). In addition, what possible benefit to this discussion did they think could be made by posting such a red herring of a comment? Or is that the best they could do to tes the waters and see if we were still monitoring the comments to our blog? What a moron for insinuating we wrote such tripe. (That's not gay-bashing or anti-female, it's social commentary.)
Yes we monitor the blog, but until this didn't see too much that warranted us to add to it.
And to answer your lame question, "They” allow us to post these truths and opinions due to the First Amendment. Same reason as you are allowed to post the misleading comment you did. Try to enlighten yourself before exposing your lack of cerebral acuity next time.
By the way, (Mr and/or Ms "Anonymous") your comment reads as if it was written by fatbutterfly2 herself or someone else mentioned in this post… And in addition, it follows a pattern we have been tracking from earlier posts made to this blog. Hmmmmm.....interesting...
Please continue to post in the same fashion, or try to figure out what the pattern is so you can alter your style, either way, we have this tagged. Or go the hell away you LOSER!
It is very sad when a disreputable contractor who got busted for illegal practices harasses the customers he cheated for years afterward.
Just serves as a reminder to do your homework before contracting with any home improvement company or person, lest you get the same treatment we have been subjected to.
We found out too late the Re-Bath franchise we contracted with was operated by a dishonest and vindictive jerk. Apparently it is the way other Re-Bath franchises operate as well from what other people have posted within this very blog as well as all over the internet...
Research thoroughly before contracting with anyone, check for valid licenses and that all workers are legal to work. Please protect yourselves!
Wednesday, July 21, 2010
Take A Bow? No, Take The Bow Out
Here's one more "live action" shot of how poorly yet another wall was installed.
See how bowed in at the light switch it was?
See the flex?
See how it is not properly adhered to the wall?
Notice the depth difference between the two switches?
Randy from Re-Bath of Ca originally told us he would replace this incorrectly installed wall when he came out on 10-12-07 and inspected the work done. (See our post in this blog from Friday, July 25, 2008)
Not all of them, not two of them (see video of mixer valve wall…), just this one.
But instead he sued us, even after agreeing it was not acceptable workmanship to our faces.
He didn’t even serve us the court summons legally. He just mailed it via regular mail and we received it shortly before the court date. (It should be served via Certified Mail. Or by a party not involved in the action.)
Then, in court and under oath, he originally claimed the Sheriff had served us, but we had already checked with and had verification from the Sheriff department that he never hired the Sheriff department to serve us. Of course he had no proof from the Sheriff, (as we do from our countersuit) to back up that false claim.
Then he claimed his father, Lloyd Summy served us in our front yard. Lloyd Summy was the name on the contractor’s license Randy Summy used, and apparently was the previous Re-Bath franchise owner (if not the actual or co-owner) so he was not qualified to serve us. (See our post in this blog from Thursday, July 31, 2008 )
So which story was the truth Mr. Re-Bath? The correct answer is neither.
Oh yeah, did we mention we never saw, let alone spoke to Lloyd Summy, not for lack of trying. (Actually, yes we did mention that…) And, he was NEVER at or on our property, (at least when we were there, but that is another story) so that would constitute a lie would it not? (In court under oath, is that perjury?)
This shows the level this Re-Bath “owner” was willing to go to instead of just doing the ethical thing he said he would do. (He gave us his “word”.) That would have been to repair the mess his company made.
Is that the kind of service you would want from a contractor? Do your homework, do your own research, before hiring Re-Bath or any contractor.
See how bowed in at the light switch it was?
See the flex?
See how it is not properly adhered to the wall?
Notice the depth difference between the two switches?
Randy from Re-Bath of Ca originally told us he would replace this incorrectly installed wall when he came out on 10-12-07 and inspected the work done. (See our post in this blog from Friday, July 25, 2008)
Not all of them, not two of them (see video of mixer valve wall…), just this one.
But instead he sued us, even after agreeing it was not acceptable workmanship to our faces.
He didn’t even serve us the court summons legally. He just mailed it via regular mail and we received it shortly before the court date. (It should be served via Certified Mail. Or by a party not involved in the action.)
Then, in court and under oath, he originally claimed the Sheriff had served us, but we had already checked with and had verification from the Sheriff department that he never hired the Sheriff department to serve us. Of course he had no proof from the Sheriff, (as we do from our countersuit) to back up that false claim.
Then he claimed his father, Lloyd Summy served us in our front yard. Lloyd Summy was the name on the contractor’s license Randy Summy used, and apparently was the previous Re-Bath franchise owner (if not the actual or co-owner) so he was not qualified to serve us. (See our post in this blog from Thursday, July 31, 2008 )
So which story was the truth Mr. Re-Bath? The correct answer is neither.
Oh yeah, did we mention we never saw, let alone spoke to Lloyd Summy, not for lack of trying. (Actually, yes we did mention that…) And, he was NEVER at or on our property, (at least when we were there, but that is another story) so that would constitute a lie would it not? (In court under oath, is that perjury?)
This shows the level this Re-Bath “owner” was willing to go to instead of just doing the ethical thing he said he would do. (He gave us his “word”.) That would have been to repair the mess his company made.
Is that the kind of service you would want from a contractor? Do your homework, do your own research, before hiring Re-Bath or any contractor.
Tuesday, June 29, 2010
Don’t you just love the attitude and gall from Re-Bath representatives when the reality of their product and “service” is exposed?
This was posted as a response to this blog by who we are quite sure is the Re-Bath franchise “owner” that created the mess we have:
If you find a self cleaning bathtub or shower please let us know! Rebath should come by every now and again so they can clean the body oil and soap scum off you shower. Why dont you just get another fucking shower if you dont like this one you fucking cry baby!!!
June 19, 2010 7:27 AM
How much does that make anyone want to have this company do anything for them?
Is this just another example of those great people skills Mr. (supposed) Manager/Owner of Re-Bath in Long Beach?
No wonder the business name was changed. Oh wait, still doing Re-Bath but also Designer Bath now? What is the problem with that ever so wonderful product "Re-Bath", that another franchise name is warranted?
Call it what you want, but the principle character is still there and this response shows the unethical nature of Re-Bath representatives, as we are convinced who this is from.
And you can see the level of “courtesy” this childish and vindictive individual displays years after we have tried to move on. We are still being taunted and harassed.
No better words than those from the person we are sure is the culprit to illustrate the problems you too will have if you hire the Re-Bath we did, and possibly any other Re-Bath franchise. We can only speak from our experience. But this is too much.
(Funny how the salesman showed pictures of the great work they had done, but would not provide any actual references, now we know why. Stock photos we'll bet. Probably are the same in all the catalogs. No real satisfied customers maybe?)
Don’t you just love the “cry baby” term? This likely from a kid playing "owner" who threw a tantrum and sued us because "his franchise" at "his control" refused to finish the job or honor the contract and failed to be properly licensed? Shameful.
If you find a self cleaning bathtub or shower please let us know! Rebath should come by every now and again so they can clean the body oil and soap scum off you shower. Why dont you just get another fucking shower if you dont like this one you fucking cry baby!!!
June 19, 2010 7:27 AM
How much does that make anyone want to have this company do anything for them?
Is this just another example of those great people skills Mr. (supposed) Manager/Owner of Re-Bath in Long Beach?
No wonder the business name was changed. Oh wait, still doing Re-Bath but also Designer Bath now? What is the problem with that ever so wonderful product "Re-Bath", that another franchise name is warranted?
Call it what you want, but the principle character is still there and this response shows the unethical nature of Re-Bath representatives, as we are convinced who this is from.
And you can see the level of “courtesy” this childish and vindictive individual displays years after we have tried to move on. We are still being taunted and harassed.
No better words than those from the person we are sure is the culprit to illustrate the problems you too will have if you hire the Re-Bath we did, and possibly any other Re-Bath franchise. We can only speak from our experience. But this is too much.
(Funny how the salesman showed pictures of the great work they had done, but would not provide any actual references, now we know why. Stock photos we'll bet. Probably are the same in all the catalogs. No real satisfied customers maybe?)
Don’t you just love the “cry baby” term? This likely from a kid playing "owner" who threw a tantrum and sued us because "his franchise" at "his control" refused to finish the job or honor the contract and failed to be properly licensed? Shameful.
Friday, April 2, 2010
Unbelieveable! We Are Still Being Harrased By The Jerk(s) From Re-Bath After All these Years!
This jerk who either is, or is pretending to be, Lloyd Summy that is posting comments to this blog is proving to be quite an entertaining yet obviously unstable, pathological liar, or worse, true psycho stalker type in our opinion.
He is apparently back to sending repeated comments under the name "Anonymous" after using "his name" of Lloyd Summy.
Why would the "father" of the cheating manager of a poorly run Re-Bath franchise expend so much effort to hound a past Ripped-Off customer? Are we the only ones being harrased by this guy?
It is beyond us.
Is it part of the Re-Bath "How to screw the customer handbook"? Assuming there is one, but the amount of the same stories on the web is enlightening...
Plus, we never dealt or even so much as spoke with this "Lloyd Summy". We did have to contend with his dishonest (possibly mentally or emotionally challenged) son Randy, and that was distasteful enough to say the least. Like walking through a turd farm and not being able to scrape the poop off later. (Seems like we missed a piece now...)
Interestingly, we had a sense of mental instablity with this guy when we first had the "pleasure" of meeting him.
See an earlier post:
Here is a link to a post we made way back on 6-6-08 recounting the activities of the day 10-4-07.
http://rebathripoff.blogspot.com/2008/06/first-day-and-incompetence-becomes.html
Here is an excerpt from that post showing our astute observation made on 10-4-07 becoming a real possible concern now:
“We began to think he has psychological defects as well as being an apparent liar.” Scary? It is to us.
Despite what some people think, we are entitled to our opinion, and that is one we shared at that time. Very scary.
But it does illustrate yet one more reason to steer clear of Re-Bath and the people that operate some of the franchises. We thought we were done with this nightmare, but this vindictive jerk is still hounding us HOW MANY YEARS LATER!? Good grief! What does that tell you?
We will not be posting all the tripe this jerk continues to vomit up at us, but we are saving it for our protection.
And since we know you are reading this "Lloyd Summy/Randy Summy" and "Anonymous". Back off and leave us alone. Go away!
He is apparently back to sending repeated comments under the name "Anonymous" after using "his name" of Lloyd Summy.
Why would the "father" of the cheating manager of a poorly run Re-Bath franchise expend so much effort to hound a past Ripped-Off customer? Are we the only ones being harrased by this guy?
It is beyond us.
Is it part of the Re-Bath "How to screw the customer handbook"? Assuming there is one, but the amount of the same stories on the web is enlightening...
Plus, we never dealt or even so much as spoke with this "Lloyd Summy". We did have to contend with his dishonest (possibly mentally or emotionally challenged) son Randy, and that was distasteful enough to say the least. Like walking through a turd farm and not being able to scrape the poop off later. (Seems like we missed a piece now...)
Interestingly, we had a sense of mental instablity with this guy when we first had the "pleasure" of meeting him.
See an earlier post:
Here is a link to a post we made way back on 6-6-08 recounting the activities of the day 10-4-07.
http://rebathripoff.blogspot.com/2008/06/first-day-and-incompetence-becomes.html
Here is an excerpt from that post showing our astute observation made on 10-4-07 becoming a real possible concern now:
“We began to think he has psychological defects as well as being an apparent liar.” Scary? It is to us.
Despite what some people think, we are entitled to our opinion, and that is one we shared at that time. Very scary.
But it does illustrate yet one more reason to steer clear of Re-Bath and the people that operate some of the franchises. We thought we were done with this nightmare, but this vindictive jerk is still hounding us HOW MANY YEARS LATER!? Good grief! What does that tell you?
We will not be posting all the tripe this jerk continues to vomit up at us, but we are saving it for our protection.
And since we know you are reading this "Lloyd Summy/Randy Summy" and "Anonymous". Back off and leave us alone. Go away!
Thursday, February 11, 2010
This Is Quite A Laundry List, A Dirty Laundry List. Shame On Re-Bath For Being Such Liars.
1st she said that Mark spent 30 minutes discussing the position of the door, that is a HUGE LIE, he showed me by holding it up in the middle and said” this is where it will go” Nothing more!! I agreed to it. Then he put it in a different spot!
2nd Jennifer said I said ok to the spot because of the door frame…it costs $1.12 let’s be serious, all I wanted was the shower to be done correctly.
3rd Jennifer stated that I signed off, yes I did only after complaining about the door position to mark! It was 11pm and he said nothing could be done!
4th she said I called back 2 weeks later it was only 7 days and we buried my Dad in the middle of it.
5th she said I told someone I was delighted, I have never used that word to describe this mess. I said it was fine and wrote an email because Matt pushed for it to end the photo op!
6th she said I wanted it moved because I wanted to gain a half inch, what I said is it looks wrong and is the exact opposite of what we had and hated!
7th she said she met with the installers and managers to discuss this; she was on the phone with me the whole time in one call. She talked to only me.
8th she said I was given an opportunity to have doors installed this way when the job was originally done, and that I opted to follow our standard procedure of leaving the entry door frame intact and moving the door 1/2" on threshold That was never said to me never offered to me and I told them the moment I saw it off centered. It was 1/8 of an inch from the inside of the shower….see photos.
9th She said she explained that Re-Bath would move the door, against their better judgment, but that she would have to pay for that service and understand the charges would be needed to cover the added labor and the risks that would ensue. She said I agreed to a $175.00 fee for this service. This is not what was said to me by any stretch, she complained that the door might break and that was her only concern. She asked for the money and I explained it was not my fault that it was installed correctly. I talked while she yelled and finally she agreed to do it right!
10th Jennifer wrote When the installer arrived, Ms. Tuccelli stated she understood she would be charged, allowed him to perform the work, but then refused to pay when it was completed I was told it would be $175 at the start yes, but I did not say a word I walked away and let him fix it. I had not agreed to pay anything and had no intention to pay more to have it done right.
11th Jennifer said, Two weeks later the doors did in fact begin to leak, which was my exact concern from the start. It was 7 days again, and it was not her concern she was afraid of it breaking.
I am blown away at the lies this woman tells and how she is trying to make it look like it was something we did wrong and not her.
2nd Jennifer said I said ok to the spot because of the door frame…it costs $1.12 let’s be serious, all I wanted was the shower to be done correctly.
3rd Jennifer stated that I signed off, yes I did only after complaining about the door position to mark! It was 11pm and he said nothing could be done!
4th she said I called back 2 weeks later it was only 7 days and we buried my Dad in the middle of it.
5th she said I told someone I was delighted, I have never used that word to describe this mess. I said it was fine and wrote an email because Matt pushed for it to end the photo op!
6th she said I wanted it moved because I wanted to gain a half inch, what I said is it looks wrong and is the exact opposite of what we had and hated!
7th she said she met with the installers and managers to discuss this; she was on the phone with me the whole time in one call. She talked to only me.
8th she said I was given an opportunity to have doors installed this way when the job was originally done, and that I opted to follow our standard procedure of leaving the entry door frame intact and moving the door 1/2" on threshold That was never said to me never offered to me and I told them the moment I saw it off centered. It was 1/8 of an inch from the inside of the shower….see photos.
9th She said she explained that Re-Bath would move the door, against their better judgment, but that she would have to pay for that service and understand the charges would be needed to cover the added labor and the risks that would ensue. She said I agreed to a $175.00 fee for this service. This is not what was said to me by any stretch, she complained that the door might break and that was her only concern. She asked for the money and I explained it was not my fault that it was installed correctly. I talked while she yelled and finally she agreed to do it right!
10th Jennifer wrote When the installer arrived, Ms. Tuccelli stated she understood she would be charged, allowed him to perform the work, but then refused to pay when it was completed I was told it would be $175 at the start yes, but I did not say a word I walked away and let him fix it. I had not agreed to pay anything and had no intention to pay more to have it done right.
11th Jennifer said, Two weeks later the doors did in fact begin to leak, which was my exact concern from the start. It was 7 days again, and it was not her concern she was afraid of it breaking.
I am blown away at the lies this woman tells and how she is trying to make it look like it was something we did wrong and not her.
Monday, February 8, 2010
The BBB Is Not Your Ally, They Just Want The Money From The Businesses And Will Not Really Help Consumers
Friday November 6 2009 I received a letter from the BBB and Jennifer flat out lied thru the whole rebuttal that she posted to them.
(Wow, the exact same thing happened when we filed a complaint with the BBB. The Re-Bath franchise owner lied about everything, even made up a few juicy libelous bits…Hmm, maybe it was slanderous when the little weasel told it to the person at the BBB. Slander, libel, regular conversation for Re-Bath agents... -Hal)
I made a copy.
(Wow, the exact same thing happened when we filed a complaint with the BBB. The Re-Bath franchise owner lied about everything, even made up a few juicy libelous bits…Hmm, maybe it was slanderous when the little weasel told it to the person at the BBB. Slander, libel, regular conversation for Re-Bath agents... -Hal)
I made a copy.
Friday, February 5, 2010
Amazing How Difficult It Is To Get Hold Of These Cheating Liars Isn’t It? Customer Dis-Service!
11:02 am on October 24, 2009, I am really upset that they charged me, even though it was not the original deal she made with me and then hung it over our heads to fix the leak. (Is that extortion?-Hal)
That woman is a liar and a cheat!
I sent an email with this whole story to Matt at his email and tried jbylo@baystaterebath.com to see if she gets it, I do not know her email address I guessed since Matt’s was Mphillips@baystaterebath.com, I figured I would try.
I want her to see just what we went thru during our Re-Bath experience.
(Sadly we think she is aware, standard operating procedures and all...-Hal)
I also made a copy of this story and I am mailing it to Re-Bath LLC 421 W Alameda Dr, Tempe AZ 85282.
I got that address from the Re-bath site.
I also sent it to bvanrokel@rebath.com at 11:16 and to baystaterebath@yahoo.com at 11:31 which I got from the BBB. I also filled out a complaint to the BBB.
October 24, 2009 At 12:01 I received this
This is an automatically generated Delivery Status Notification.
Delivery to the following recipients was aborted after 1 second(s): baystaterebath@yahoo.com
That woman is a liar and a cheat!
I sent an email with this whole story to Matt at his email and tried jbylo@baystaterebath.com to see if she gets it, I do not know her email address I guessed since Matt’s was Mphillips@baystaterebath.com, I figured I would try.
I want her to see just what we went thru during our Re-Bath experience.
(Sadly we think she is aware, standard operating procedures and all...-Hal)
I also made a copy of this story and I am mailing it to Re-Bath LLC 421 W Alameda Dr, Tempe AZ 85282.
I got that address from the Re-bath site.
I also sent it to bvanrokel@rebath.com at 11:16 and to baystaterebath@yahoo.com at 11:31 which I got from the BBB. I also filled out a complaint to the BBB.
October 24, 2009 At 12:01 I received this
This is an automatically generated Delivery Status Notification.
Delivery to the following recipients was aborted after 1 second(s): baystaterebath@yahoo.com
Thursday, February 4, 2010
How Difficult Can It Be To Do A Job Correctly, Especially For What They Charge?
October 24th 8:40am Kevin arrived, he was polite and nice to deal with, I showed him the leak and he and I poured water on the suspected spot where it was leaking into and out of, and the water came thru.
A small one inch strip that leaked.
So he is now putting the silicone on the spot.
At 9:02am Kevin finished, he said not to shower in there for three hours to let it dry. He said there should not be any problems now, and if there is to just give them a call. (Yeah, we've heard that before!-Hal)
I said thanks and joked that the one inch hole cost me $175.00 he said yeah I know sorry.
He said that should be the last of it. I thanked him and he left.
I PRAY TO GOD THAT THIS IS THE LAST OF IT!!!!!!!!!
A small one inch strip that leaked.
So he is now putting the silicone on the spot.
At 9:02am Kevin finished, he said not to shower in there for three hours to let it dry. He said there should not be any problems now, and if there is to just give them a call. (Yeah, we've heard that before!-Hal)
I said thanks and joked that the one inch hole cost me $175.00 he said yeah I know sorry.
He said that should be the last of it. I thanked him and he left.
I PRAY TO GOD THAT THIS IS THE LAST OF IT!!!!!!!!!
Wednesday, February 3, 2010
Honesty And Re-Bath-Opposite Ends Of The Spectrum…
October 28th 2009, at 11:35am, I opened my email and I received an email from Jennifer.
It is dated Monday at 3:29pm I am disappointed at the response. I saved it.
I sent a reply at 12:04pm with the shining examples of her honest business.
October 28th at 2:21pm, I received a call from Re-Bath headquarters from Amy.
She told me she received my email and was very sorry, she told me she would “feel the EXACT SAME WAY AS I DO”.
She said they are taking actions. (Yeah, but for or against the customer?-Hal)
I explained I felt the $175.00 that I was strong armed into paying was not right and she agreed. We talked about it and she said to call her if I needed to for anything and that she would handle this. She gave me her phone number 480-844-2596.
I told her I reported this to the BBB and she said she understood how I felt and agreed that I should NOT have paid more to have it corrected.
She gave me the address of customerservice@rebath.com to send the replies from Jennifer, I sent them all.
It is dated Monday at 3:29pm I am disappointed at the response. I saved it.
I sent a reply at 12:04pm with the shining examples of her honest business.
October 28th at 2:21pm, I received a call from Re-Bath headquarters from Amy.
She told me she received my email and was very sorry, she told me she would “feel the EXACT SAME WAY AS I DO”.
She said they are taking actions. (Yeah, but for or against the customer?-Hal)
I explained I felt the $175.00 that I was strong armed into paying was not right and she agreed. We talked about it and she said to call her if I needed to for anything and that she would handle this. She gave me her phone number 480-844-2596.
I told her I reported this to the BBB and she said she understood how I felt and agreed that I should NOT have paid more to have it corrected.
She gave me the address of customerservice@rebath.com to send the replies from Jennifer, I sent them all.
Tuesday, February 2, 2010
And We Are Back To The “Simple” Re-Bath Lies… And Avoidance
October 22nd Thursday. We have not heard from Re-Bath, so George called at 9:11am and Jennifer was not in yet, the person told him that they only received the check yesterday (Wednesday), when he inquired, and would have Jennifer call him back.
There is no way a piece of mail coming out of Marlboro (the main post) took 6 days to arrive, it was there on Monday. Marlboro has direct mail it doesn’t go out to another site to be shipped, it ships from there. So again we wait for Jennifer to call us back. (Standard Operatimg Procedure For Re-Bath.-Hal)
At 11:50am George called Re-Bath again to see if Jennifer was in, he was told she was still not in.
At 1:00pm George called Re-Bath again and was told Jennifer was not in.
At 2:00pm George called Re-Bath again and he spoke to Ginny or Ginnine. He was told Jennifer was not in again, he asked if she was expected in?
She said she just stepped out.
George asked is she the owner?
Ginny said yes, he asked if she has a cell number to call, she said she would call and have Jennifer call him.
At 2:30pm Someone from Re-Bath named Dianne called George and told him that on Saturday (not Thursday or Friday like he was promised by Jennifer) Kevin would be coming to our house between 7 and 8am, George said how about 8-9am? (It would seem to be a miracle if this guy comes on time by their track record…- Hal)
She said ok between 8 and 9am to fix the leak.
He said ok.
Again not for nothing but once again Jennifer did promise George that if she got the check by Wednesday, and according to them they did, that she would have someone here on Thursday or Friday… Re-Bath strikes again changing things around, saying one thing and doing another!
(It’s called lying... Our guest is very polite, but we have no problem calling Re-Bath agents what they are, liars and cheats.-Hal)
There is no way a piece of mail coming out of Marlboro (the main post) took 6 days to arrive, it was there on Monday. Marlboro has direct mail it doesn’t go out to another site to be shipped, it ships from there. So again we wait for Jennifer to call us back. (Standard Operatimg Procedure For Re-Bath.-Hal)
At 11:50am George called Re-Bath again to see if Jennifer was in, he was told she was still not in.
At 1:00pm George called Re-Bath again and was told Jennifer was not in.
At 2:00pm George called Re-Bath again and he spoke to Ginny or Ginnine. He was told Jennifer was not in again, he asked if she was expected in?
She said she just stepped out.
George asked is she the owner?
Ginny said yes, he asked if she has a cell number to call, she said she would call and have Jennifer call him.
At 2:30pm Someone from Re-Bath named Dianne called George and told him that on Saturday (not Thursday or Friday like he was promised by Jennifer) Kevin would be coming to our house between 7 and 8am, George said how about 8-9am? (It would seem to be a miracle if this guy comes on time by their track record…- Hal)
She said ok between 8 and 9am to fix the leak.
He said ok.
Again not for nothing but once again Jennifer did promise George that if she got the check by Wednesday, and according to them they did, that she would have someone here on Thursday or Friday… Re-Bath strikes again changing things around, saying one thing and doing another!
(It’s called lying... Our guest is very polite, but we have no problem calling Re-Bath agents what they are, liars and cheats.-Hal)
Thursday, January 28, 2010
Yeah, ONE-DAY, STRESS FREE, My Behind!
On October 18th George was on line looking up info on Re-Bath he laughed when he saw the “one day Stress free” line on their site.
He also found a place to register our warrantee card so he filled it out today.
Can you imagine this has been 4 months since we started with re-Bath! (Sadly we don’t have to imagine, it was much longer in our case. It appears to be the norm for this company of lying cheats.-Hal)
To date I have spent a total of 36 days on the phone with Re-Bath, or having work done here by Re-Bath, or photos taken here by Re-Bath or waiting for Re-Bath to never show up here to take photos in a total of a 4 month time span… Just sickening!
(Not 2 days and not stress free by any stretch of the imagination) It cost us a total of $8,033.00
He also found a place to register our warrantee card so he filled it out today.
Can you imagine this has been 4 months since we started with re-Bath! (Sadly we don’t have to imagine, it was much longer in our case. It appears to be the norm for this company of lying cheats.-Hal)
To date I have spent a total of 36 days on the phone with Re-Bath, or having work done here by Re-Bath, or photos taken here by Re-Bath or waiting for Re-Bath to never show up here to take photos in a total of a 4 month time span… Just sickening!
(Not 2 days and not stress free by any stretch of the imagination) It cost us a total of $8,033.00
Wednesday, January 27, 2010
Back To That Pesky Problem of Re-Bath “Honoring” Their Own Warranty…
We talked about it and decided to pay her since they won’t fix the leak unless we do. (Is that extortion? Just asking...-Hal)
George called back, She said when I get the check we will come out.
He said if you have it by Tuesday or Wednesday, when will we see you?
She said by Thursday or Friday the 22nd or 23rd of October. He said fine we will send the check today.
She asked why we didn’t just move it or have it moved? (As if we don't know the answer...-Hal)
He said because we were told by your sales men Chris that if we touch anything on our own we void our warrantee, she said oh that would not have applied. (I think a lot of what our salesman told us was BS!)
(We think a lot of what Re-Bath told us was a bunch of BS too! And you can bet if you do touch anything, Re-Bath will play that voided warranty card, as if they would actually cover any of their own supposed warranty anyway.-Hal)
George said she yelled a lot and was a total Bitch to deal with but when he agreed to pay her she calmed down and talked about doing it.
So I just wrote check number 2912 to Re-bath for $175.00 and in the note area wrote paid under duress and I stuck a sticky note on it saying Promised Thursday or Friday October 22 or 23. I am so sick and tired of this freaking bathroom!!!!!!!and Re-Bath!!!!!!!!!
It has been two years since we started this bathroom remodel and we are in the same spot that we started in it does look nicer but is functioning the same, I want to move just to get away from the shower! I REALLY HAVE BETTER THINGS TO DO!
George called back, She said when I get the check we will come out.
He said if you have it by Tuesday or Wednesday, when will we see you?
She said by Thursday or Friday the 22nd or 23rd of October. He said fine we will send the check today.
She asked why we didn’t just move it or have it moved? (As if we don't know the answer...-Hal)
He said because we were told by your sales men Chris that if we touch anything on our own we void our warrantee, she said oh that would not have applied. (I think a lot of what our salesman told us was BS!)
(We think a lot of what Re-Bath told us was a bunch of BS too! And you can bet if you do touch anything, Re-Bath will play that voided warranty card, as if they would actually cover any of their own supposed warranty anyway.-Hal)
George said she yelled a lot and was a total Bitch to deal with but when he agreed to pay her she calmed down and talked about doing it.
So I just wrote check number 2912 to Re-bath for $175.00 and in the note area wrote paid under duress and I stuck a sticky note on it saying Promised Thursday or Friday October 22 or 23. I am so sick and tired of this freaking bathroom!!!!!!!and Re-Bath!!!!!!!!!
It has been two years since we started this bathroom remodel and we are in the same spot that we started in it does look nicer but is functioning the same, I want to move just to get away from the shower! I REALLY HAVE BETTER THINGS TO DO!
Wednesday, January 20, 2010
Uh-Oh, This Is Not Good!
October 13th 9pm, my husband George just showed me the leak in the shower, it is dripping slowly onto the floor in the exact spot as the one we replaced, the same place that ruined the floor we put down that was replaced by Re-bath.
This is NOT good!
(Same thing happened to us, except there was never a leak until Re-Bath created them. Yes, them, plural.–Hal)
I told George I am done dealing with them and told him to call and handle it from here. I don’t ever want to have to deal with such unprofessional people again.
October 14th. George called Re-bath and spoke to a girl who had Dan, who was our plumber, call him back. Dan said he would call and set up a time with me that day. Dan never called.
October 16th Jennifer called and left a message at 1:47pm. Saying “I hear you’re having trouble with the door since we moved it, I want to talk to you about it, call me back.” George called back at 2pm.
He said to me after his call wow what a Bitch she is.
She insisted that she will not fix anything wrong with the shower till we pay the $175. From the shower door move. She said you can take us to court if you want. (Typical Re-Bath attitude, same as what we were met with.-Hal)
George said I have never heard that from a business before. He said she was stubborn and rude. (Again, so much just like our experiences with Re-Bath agents.-Hal)
He said to Jennifer let me ask you something, if you had a new roof put on your house and the gutters weren’t straight would you have them moved? She said “not if they told me not to.” George said so you would just live with it? She said yes. (We’re not buying it! You know damn well they would howl if they did not get what they wanted!-Hal) Your shower was done correctly as far as we are concerned. He said let me call you back.
This is NOT good!
(Same thing happened to us, except there was never a leak until Re-Bath created them. Yes, them, plural.–Hal)
I told George I am done dealing with them and told him to call and handle it from here. I don’t ever want to have to deal with such unprofessional people again.
October 14th. George called Re-bath and spoke to a girl who had Dan, who was our plumber, call him back. Dan said he would call and set up a time with me that day. Dan never called.
October 16th Jennifer called and left a message at 1:47pm. Saying “I hear you’re having trouble with the door since we moved it, I want to talk to you about it, call me back.” George called back at 2pm.
He said to me after his call wow what a Bitch she is.
She insisted that she will not fix anything wrong with the shower till we pay the $175. From the shower door move. She said you can take us to court if you want. (Typical Re-Bath attitude, same as what we were met with.-Hal)
George said I have never heard that from a business before. He said she was stubborn and rude. (Again, so much just like our experiences with Re-Bath agents.-Hal)
He said to Jennifer let me ask you something, if you had a new roof put on your house and the gutters weren’t straight would you have them moved? She said “not if they told me not to.” George said so you would just live with it? She said yes. (We’re not buying it! You know damn well they would howl if they did not get what they wanted!-Hal) Your shower was done correctly as far as we are concerned. He said let me call you back.
Thursday, January 14, 2010
What Ever Happened To The ONE DAY-NO STRESS-NO MESS Guarantee?
Ok Kevin is done it is 11:52am he asked me to pay and I asked him to sit down and talk to me about this. I asked him if he felt it was done right the first time.
He said “ well…. yes it was but he should have told you before changing the plan, or explained why first.”
I explained the situation to him about how I didn’t feel like I should pay more to have this done and he understood and felt perhaps Mark should have asked first but he said he didn’t want to get involved.
He said he understood and said he would just tell them I declined payment. He was understanding and I told him I was sick to my stomach and shaking and showed him my hands. He told me to relax that it will work out in the end one way or another. He said someone from Re-bath will probably call me. He was understanding and I really feel bad. However I feel like this is how it should have been done the first time.
I wrote declined payment on the line where I was supposed to sign and dated it.
Under it I wrote this is how it should have looked the first time.
Kevin left and I am still upset. The shower looks right now, It would be perfect if it was in the exact center but it improved the whole room as far as I am concerned, there is no big shelf on the outside of the shower and it is more centered and looks right, it no longer looks cheap or like it was not done by a professional. By moving the door it also made the shower head more centered too. I am happy, FINALLY!
(No one should have to endure that kind of stress over an “easy” home repair. Remember the “NO STRESS” guarantee? Or the one that said they won’t charge until it is done right? Let alone the ONE DAY installation. Obviously Re-Bath doesn’t…-Hal)
He said “ well…. yes it was but he should have told you before changing the plan, or explained why first.”
I explained the situation to him about how I didn’t feel like I should pay more to have this done and he understood and felt perhaps Mark should have asked first but he said he didn’t want to get involved.
He said he understood and said he would just tell them I declined payment. He was understanding and I told him I was sick to my stomach and shaking and showed him my hands. He told me to relax that it will work out in the end one way or another. He said someone from Re-bath will probably call me. He was understanding and I really feel bad. However I feel like this is how it should have been done the first time.
I wrote declined payment on the line where I was supposed to sign and dated it.
Under it I wrote this is how it should have looked the first time.
Kevin left and I am still upset. The shower looks right now, It would be perfect if it was in the exact center but it improved the whole room as far as I am concerned, there is no big shelf on the outside of the shower and it is more centered and looks right, it no longer looks cheap or like it was not done by a professional. By moving the door it also made the shower head more centered too. I am happy, FINALLY!
(No one should have to endure that kind of stress over an “easy” home repair. Remember the “NO STRESS” guarantee? Or the one that said they won’t charge until it is done right? Let alone the ONE DAY installation. Obviously Re-Bath doesn’t…-Hal)
Wednesday, January 13, 2010
Unbelievable! Late Again, And Still Charging For Their Mistakes
It is October 6th It is 8:55am and Kevin just arrived out front.
(Almost one full hour late, and this from a guy who “likes to show up early”. Give me a break!-Hal)
He is polite and introduced himself. I showed him the door and he said that usually they bring them out as far as possible. I explained how it looks really bad from the inside.
He said I see why he did it this way, I said me too but it is not where it belongs and not where he showed me it was going to go and not where the ones in the show room are. He said we can fit that. He said you realize that some screws will show.
(Pre-emptive CYA?-Hal)
I said not really, I measured them all and he checked what I was saying and saw I was right no holes will show. He is now prepping the area.
My Mother just asked Kevin to also check the seat that seems loose he said he would.
Kevin just let me know that the bill for today is $175. I can’t believe they want me to pay to make this right, after all that BS on the phone!! EVERYONE says it is wrong my friends, a carpenter and their show room person even said it!
AND I AM SUPPOSED TO PAY???? This is so wrong.
I never actually did agree to pay for this, we did not make a deal I just said to her Jennifer would you just send a guy out to fix this?
(Re-Bath “warranty” at their finest…-Hal)
9:56am I am listening to Kevin on his cell phone explaining how he is moving over a (my) shower door, he said I have it all cleaned and out I am just getting ready to move it now. He acknowledged what a person on the phone said and then he said, well I guess we learned from this that when we change from the original plan we need to let the customer know first. He listened more, then he stared to discuss something about signs being needed today in Avon.
I think he even feels this was wrong, why would he say that about letting the customer know first? Because he knows what I was told and what I ended up with were two different things!
(Sadly, even if the installer seems to side with or have sympathy for the customer, in the end we found out it is only one of two things. The installer is lying, or he will be forced by Re-Bath to what is best for Re-Bath, regardless of the contract or agreement.-Hal)
I am sick to my stomach thinking about how he wants money at the end of this and that I can’t in good conscious pay. I can’t pay for something that was not done right the first time, when I already paid $8,000.00. I cannot justify paying $175.00 more to fix what they did wrong or what at minimum a customer (me) is not happy with. I am sick trying to work out in my head what I am going to say to Kevin. He is a really nice man who is doing a great job…I am SICK! I should not be put into this situation.
(No one should be put into that situation. It is criminal. Unfortunately we too were made physically sick from stress from the way we were mistreated by Re-Bath, by the local jerks all the way up to the corporate slime.-Hal)
(Almost one full hour late, and this from a guy who “likes to show up early”. Give me a break!-Hal)
He is polite and introduced himself. I showed him the door and he said that usually they bring them out as far as possible. I explained how it looks really bad from the inside.
He said I see why he did it this way, I said me too but it is not where it belongs and not where he showed me it was going to go and not where the ones in the show room are. He said we can fit that. He said you realize that some screws will show.
(Pre-emptive CYA?-Hal)
I said not really, I measured them all and he checked what I was saying and saw I was right no holes will show. He is now prepping the area.
My Mother just asked Kevin to also check the seat that seems loose he said he would.
Kevin just let me know that the bill for today is $175. I can’t believe they want me to pay to make this right, after all that BS on the phone!! EVERYONE says it is wrong my friends, a carpenter and their show room person even said it!
AND I AM SUPPOSED TO PAY???? This is so wrong.
I never actually did agree to pay for this, we did not make a deal I just said to her Jennifer would you just send a guy out to fix this?
(Re-Bath “warranty” at their finest…-Hal)
9:56am I am listening to Kevin on his cell phone explaining how he is moving over a (my) shower door, he said I have it all cleaned and out I am just getting ready to move it now. He acknowledged what a person on the phone said and then he said, well I guess we learned from this that when we change from the original plan we need to let the customer know first. He listened more, then he stared to discuss something about signs being needed today in Avon.
I think he even feels this was wrong, why would he say that about letting the customer know first? Because he knows what I was told and what I ended up with were two different things!
(Sadly, even if the installer seems to side with or have sympathy for the customer, in the end we found out it is only one of two things. The installer is lying, or he will be forced by Re-Bath to what is best for Re-Bath, regardless of the contract or agreement.-Hal)
I am sick to my stomach thinking about how he wants money at the end of this and that I can’t in good conscious pay. I can’t pay for something that was not done right the first time, when I already paid $8,000.00. I cannot justify paying $175.00 more to fix what they did wrong or what at minimum a customer (me) is not happy with. I am sick trying to work out in my head what I am going to say to Kevin. He is a really nice man who is doing a great job…I am SICK! I should not be put into this situation.
(No one should be put into that situation. It is criminal. Unfortunately we too were made physically sick from stress from the way we were mistreated by Re-Bath, by the local jerks all the way up to the corporate slime.-Hal)
Monday, January 11, 2010
So Easy A Caveman Could Have Done It?
On September 7th I called a couple of carpenters to look at what I wanted done in the bathroom, only one called back. The guy named John is coming on Wednesday. I want to be sure about the wood. I don’t feel it is a big deal to do but I need a professional opinion. I also took photos of the door position.
On Wednesday September 9th A carpenter named John McLaughlin from Waltham, MA came here to look at the wood and the shower. He said “this is so simple to do, all they had to do is scribe it out” I asked how much would he charge, he said “if I lived nearby I would do it for free, it would take but a few minutes, but since I have to come from Waltham it would be $25.00” He said “I don’t understand why they didn’t do it like that?”
(Ummm, because Re-Bath is in the scam business, not a true skilled trade business? –Hal)
On Thursday September 10th I phoned Re-Bath explaining I could not be available on Monday the 14th and asked Anna if she could reschedule. She was polite and said no problem and made the appointment for Tuesday October 6th 8 am with Kevin. I thanked her. She said no problem, but so you know he likes to arrive really early.
(That will be a first, if it happens...-Hal)
I said that’s fine. She was nice and polite.
Monday Oct 5th I got a call from Anna confirming that tomorrow Kevin was coming out to move the door on my shower. I said yes perfect. She said he will be here at 8am but he likes to show up early. I said ok!
On Wednesday September 9th A carpenter named John McLaughlin from Waltham, MA came here to look at the wood and the shower. He said “this is so simple to do, all they had to do is scribe it out” I asked how much would he charge, he said “if I lived nearby I would do it for free, it would take but a few minutes, but since I have to come from Waltham it would be $25.00” He said “I don’t understand why they didn’t do it like that?”
(Ummm, because Re-Bath is in the scam business, not a true skilled trade business? –Hal)
On Thursday September 10th I phoned Re-Bath explaining I could not be available on Monday the 14th and asked Anna if she could reschedule. She was polite and said no problem and made the appointment for Tuesday October 6th 8 am with Kevin. I thanked her. She said no problem, but so you know he likes to arrive really early.
(That will be a first, if it happens...-Hal)
I said that’s fine. She was nice and polite.
Monday Oct 5th I got a call from Anna confirming that tomorrow Kevin was coming out to move the door on my shower. I said yes perfect. She said he will be here at 8am but he likes to show up early. I said ok!
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