More continued shameful and shamful activity from a Re-Bath franchise and the same apparent lies from Re-Bath corporate.
Sent on April 11, 2011, this is yet another persons story: (We added the bold type.)
"Re-Bath in Seattle,WA area and Re-Bath Corporate are equally bad. 4/11/2011 I am coming up on a year after the first faulty install and since then Re-Bath corporate have been to my house several times.
Every time, including initial install, there is damage done to the walls around the tub and shower.
To date, I have spent over $1000 on drywall and baseboard repairs and painting. I could live with it if it was now done right but it is not!
The handle for the water mixer is loose, the shower head is tightened so hard that I can't replace it with a water saver shower head. (My water bill has gone up since they replaced the hardware the last time and I don't even like what it looks like now).
The pipe coming out of the wall with the shower head is not very tight and "wiggled" when I tried to get the shower head off.
The caulking is horribly sloppy and all over the place and still it is coming off!!
I could go on for hours but having already lost several days work ($$$) to try to get this done I will most likely find a good attorney and sue this rip-off company.
I have never sued anyone but this company should not be allowed to operate the way they are.
They make promises and then you never hear from them again.
I have dealt with 3 different people at corporate and they are all liars.
I'm pretty sure they are waiting for the 1 year to have gone by. I'm sure there is some fine print somewhere that says they are not responsible after a year."
We share your frustration and wish you luck in getting some compensation. We took legal action and are glad we did not let them get away with everything they tried to rip us off for. As far as we could tell they have NO ETHICS and will likely attempt dispicable actions if you try to sue or just deal with them.
Be strong and take some comfort in knowing you have many other Re-Bath victims rooting for your success.
Remember, everyone, like we have been saying, do your home work BEFORE contracting with ANYONE. Look at how many bad reviews there are for Re-Bath across the country. There is a reason for it. Maybe it is the terrible work they have done and a total lack of ethics and honesty? You be the judge.
Showing posts with label ReBath. Show all posts
Showing posts with label ReBath. Show all posts
Thursday, April 21, 2011
Thursday, March 10, 2011
Who Says The Power Of The Pen Is Diminished? Just A Public Service Announcement...
Well, now it appears the operator of the Re-Bath franchise that caused us so many problems (Re-Bath of California located in Signal Hill/Long Beach) has once again changed the company's name.
We were confident it was only a matter of time before that operation exhausted the pool of customers available in that area by their practices and would have to change names again.
Yes, prior to ripping off people (like us for example) under the Re-Bath name, it was the Bath Pro name they were doing the same business under. And before that it was another name according the Better Business Bureau records. We noticed the pattern of changing the company name but continuing with the unethical conduct and shoddy workmanship back in 2008 when we contacted the BBB. They had a list of complaints attached to that address.
Now while the domain name of www.REBATHCALIFORNIA.com routes you to the new company, its company name is NOT Re-Bath.
How does that work? Is that being honest or ethical?
Would it be right to use www.toyota.com to route internet traffic to Kia?
The location is listed as the same Signal Hill CA address and says they are now using "Luxsan" products. What is the real honest story?
What about Re-Bath being the absolute best product? Hmmm, hogwash and snake oil you say?
Only putting this out for full disclosure. Really, if this "Luxsan" product has been around for twenty years, and Re-Bath was the best according to this same franchise only three years ago, why the switch? Why now?
And why keep the Re-Bath name for the website? Is that legal? Ethical? Yes we are repeating, but only because it needs to be addressed by any potential customer.
Wonder if the Re-Bath Corporate people are aware of and/or OK with having a tarnished ex-franchise, and now apparently a competitor to them, vying for the same market share and still using the national brand's (copyrighted?, trademarked?) full name as his web address?
Yes, why the misleading web address...?
Are we not allowed to wonder such things?
We can only assume (is it too much to hope?) this outfit has finally wised up and obtained the proper licensing, (althought with the misleading web address it is tough to reconcile...), as was lacking while plying this "trade" when dealing with us. But we would not be surprised in the least if they have continued in the illegal ways that caused us (and that responsible party) so many problems.
If you speak up and go public using legal First Amendment channels when you are wronged and/or cheated by a business, you can make a difference and maybe help others become aware of what is out there.
Share your honest experience, otherwise the assholes of the world may get a pass, or worse, screw someone else, someone you may know and care about.
Granted we did not come out ahead in this ordeal, but maybe we enlightened (alerted?) a few people about our situation and experience and they were able to make an informed decision on their own. If they chose to steer clear from the nightmare of dealing with a less than ethical contractor, they are better for it.
As we have been saying, do your homework. This includes checking about how long a company has been doing business by the name they are using NOW.
Just because they say they have been doing such and such for 15 odd years, check and see how long they have been doing it under the current name.
After all, who thinks the sales pitch from for example, the newly formed Luxury Bath of California, is going to include the information of only being in business for a short time?
No, it is likely the pitch will include all the "many years of experience" accrued as other companies. (That is not a lie is it? What is a lie of omission? Not claiming this is a case of that!)
But certainly polished up a bit, you know, without the baggage of Re-Bath problems (like dissatisfied customers that feel like they were rip-off royally by this company under a different name…) no doubt. At least that is what we would presume is what will happen...
And to be fair, we did predict the name change quite a while ago… But of course, it is only supposition on our part, we are not saying this has happened yet.
Also whenever you are going to hire a contractor, check the names on the licenses! And check if they are they current. Often, some contractors forget to change the names on those licenses, it was one of the tools we used to track down our problem contractor's past daliances. If there was a recent name change, especially away from a more recognizable brand, it might be considered as a red flag. Dig a little deeper... Ask "why"? Then try to verify the answer you get.
We used to take people as being inherently honest. After this nightmare with Re-Bath, we don't.
Honest people should not be offended when you ask for references and to back up what they say.
Although in this case, due to our dealings with the whole lot of Re-Bath agents we did, we can understand how it could be a plausible excuse that a franchise owner would want to distance themselves from the corporate name branding.
But in our perspective, that is NOT the case here.
It appears that the Re-Bath of California franchise was terminated from the Re-Bath family by Re-Bath corporate. Maybe someone should ask “why?” before contracting with whatever company dujour is occupying the Signal Hill shop and doing essentially the same work?
Maybe it was those graphic threats sent about offering to do violent bodily harm to Re-Bath executives...? Maybe it was something else? Inquiring minds should want to know...
Why are we discussing this? To offer to and allow the public to have more information than what may be available at face value so they will be able make an informed decision if they choose to. More information makes the process easier and safer for the consumer. And if the contractor is operating ethically and honestly, they should have nothing to hide, don'tcha think?
Do your homework folks, background checks are easier than ever and sadly more important than ever too.
We were confident it was only a matter of time before that operation exhausted the pool of customers available in that area by their practices and would have to change names again.
Yes, prior to ripping off people (like us for example) under the Re-Bath name, it was the Bath Pro name they were doing the same business under. And before that it was another name according the Better Business Bureau records. We noticed the pattern of changing the company name but continuing with the unethical conduct and shoddy workmanship back in 2008 when we contacted the BBB. They had a list of complaints attached to that address.
Now while the domain name of www.REBATHCALIFORNIA.com routes you to the new company, its company name is NOT Re-Bath.
How does that work? Is that being honest or ethical?
Would it be right to use www.toyota.com to route internet traffic to Kia?
The location is listed as the same Signal Hill CA address and says they are now using "Luxsan" products. What is the real honest story?
What about Re-Bath being the absolute best product? Hmmm, hogwash and snake oil you say?
Only putting this out for full disclosure. Really, if this "Luxsan" product has been around for twenty years, and Re-Bath was the best according to this same franchise only three years ago, why the switch? Why now?
And why keep the Re-Bath name for the website? Is that legal? Ethical? Yes we are repeating, but only because it needs to be addressed by any potential customer.
Wonder if the Re-Bath Corporate people are aware of and/or OK with having a tarnished ex-franchise, and now apparently a competitor to them, vying for the same market share and still using the national brand's (copyrighted?, trademarked?) full name as his web address?
Yes, why the misleading web address...?
Are we not allowed to wonder such things?
We can only assume (is it too much to hope?) this outfit has finally wised up and obtained the proper licensing, (althought with the misleading web address it is tough to reconcile...), as was lacking while plying this "trade" when dealing with us. But we would not be surprised in the least if they have continued in the illegal ways that caused us (and that responsible party) so many problems.
If you speak up and go public using legal First Amendment channels when you are wronged and/or cheated by a business, you can make a difference and maybe help others become aware of what is out there.
Share your honest experience, otherwise the assholes of the world may get a pass, or worse, screw someone else, someone you may know and care about.
Granted we did not come out ahead in this ordeal, but maybe we enlightened (alerted?) a few people about our situation and experience and they were able to make an informed decision on their own. If they chose to steer clear from the nightmare of dealing with a less than ethical contractor, they are better for it.
As we have been saying, do your homework. This includes checking about how long a company has been doing business by the name they are using NOW.
Just because they say they have been doing such and such for 15 odd years, check and see how long they have been doing it under the current name.
After all, who thinks the sales pitch from for example, the newly formed Luxury Bath of California, is going to include the information of only being in business for a short time?
No, it is likely the pitch will include all the "many years of experience" accrued as other companies. (That is not a lie is it? What is a lie of omission? Not claiming this is a case of that!)
But certainly polished up a bit, you know, without the baggage of Re-Bath problems (like dissatisfied customers that feel like they were rip-off royally by this company under a different name…) no doubt. At least that is what we would presume is what will happen...
And to be fair, we did predict the name change quite a while ago… But of course, it is only supposition on our part, we are not saying this has happened yet.
Also whenever you are going to hire a contractor, check the names on the licenses! And check if they are they current. Often, some contractors forget to change the names on those licenses, it was one of the tools we used to track down our problem contractor's past daliances. If there was a recent name change, especially away from a more recognizable brand, it might be considered as a red flag. Dig a little deeper... Ask "why"? Then try to verify the answer you get.
We used to take people as being inherently honest. After this nightmare with Re-Bath, we don't.
Honest people should not be offended when you ask for references and to back up what they say.
Although in this case, due to our dealings with the whole lot of Re-Bath agents we did, we can understand how it could be a plausible excuse that a franchise owner would want to distance themselves from the corporate name branding.
But in our perspective, that is NOT the case here.
It appears that the Re-Bath of California franchise was terminated from the Re-Bath family by Re-Bath corporate. Maybe someone should ask “why?” before contracting with whatever company dujour is occupying the Signal Hill shop and doing essentially the same work?
Maybe it was those graphic threats sent about offering to do violent bodily harm to Re-Bath executives...? Maybe it was something else? Inquiring minds should want to know...
Why are we discussing this? To offer to and allow the public to have more information than what may be available at face value so they will be able make an informed decision if they choose to. More information makes the process easier and safer for the consumer. And if the contractor is operating ethically and honestly, they should have nothing to hide, don'tcha think?
Do your homework folks, background checks are easier than ever and sadly more important than ever too.
Tuesday, March 8, 2011
Very Bizarre Part 2
It appears we never finished answering the question (or exposing the truth) about those homosexually charged “fatbutterfly2” posts.
We commented about the first one posted and never followed up.
Why is it still important or even relavent?
Because this person went out of his way to maliciously cause us harm when he was not able to manipulate us and we think it is only fair to let the public know the whole truth of the matter, what they may expect should they choose to do business with him or one of his companies. We apologize for the delay.
(Had it not been for "Anonymous" posting that "homosexual bashing" comment, we probably have not have finished the response), but we digress...
The second malicious and phony "clone blog" post was posted at www.rebathsucks.blogspot.com on 4-6-10 and was a plagiarized copy of a blog entry we posted back on 7-22-08 but he filled it (poorly) with his disgusting libelous lies and twisted the content. We have no doubt this rewritten tripe was posted by Randy Summy and/or his companion fatbutterfly2:
"Tuesday, April 6, 2010
Meeting the weasel!!!!
On Friday 10-12-07, the manager showed up at 3:50 PM, first time I met the guy face to face, He was wearing shorts and a tee shirt. (All these guys are teases.) He spent an hour viewing the shower and surrounding areas. He immediately refused to take responsibility for my problems saying that he blamed us for our own actions. .He continued to blame us for ostensibly trusting the salesman and that there was nothing behind the condom left on
the counter. Sadly he even chastised us for believing and trusting what he himself said before we signed up with Re-Bath if I thought the salesman came with the package.. Hard to believe, to our faces he actually blamed us for not getting what I wanted from the salesman And he was holding the document he requested I write in his hand! And then he tentatively approved it. . No I am s not strong enough, he is a liar to the devil. He said they would give us the shampoo tray and grab bar we ordered and that Oscar said he’d install them. You know the only way to test these things is to try them and he refused to give me a shampoo. Great customer service!He said he’d call us Monday the 15th, at least I got him to give us his email address, (assuming it is correct). So we called he at 11:23 AM at the number he provided. Although he said he could be reached Saturdays, we got a message saying the office was closed. We left a message asking him to respond via phone or email, and repeated our phone number to make sure he couldn’t say he didn’t have it. I also called Heidi Seyler.
I spoke to Heidi and she is a bull dyke if ever I meet one. She has the nerve to state that she doesnt get involved with "gay stuff". The nerve of her to call me gay. The most I can be called is gay curious. I have yet to meet the weasel.
HelpfulHal ######### (Actual name deleted for privacy and safety.)
Posted by fatbutterfly2 at 3:08 PM 0 comments"
(We surmise Randy Summy also has a personal issue with Heidi Seyler at Re-Bath Corporate from that rant.)
No one knew Helpful Hal’s real names except Mr. Summy. This clearly shows us that Randy Summy is not only vindictive, but a (disturbed in our opinion) sick pervert and a liar too.
For proof/reference/comparison, you can view the original blog entry he lifted and disgustingly modified. Please note we had witnesses to the actual event of the only time he was at our home, in case you thought for a second there was one iota of reality in that sleaze-fest of his probable fantasy. Makes us really wonder if he was not writing of his own slutty homosexual desires. After all, it shares a twisted commonality with many of the comments he sent to us at other times. We think this shows he is a sick bastard. After all what do you think of a person who would make up that "story" and publicly attribute it to a past customer that they mistreated?
Here is the link to that original page from our (this blog) that we contend Randy Summy plagiarized and distorted for his homosexually laden May-6-2010 post:
http://rebathripoff.blogspot.com/2008/07/meeting-of-weasel.html
Maybe we should sue him for plagarism AND libel?!
A little levity and humor there folks!!!
But seriously, it is truly scary to us that someone would create such a perverted, disgusting and libelous diatribe and post it publicly and falsely attribute it to another person to cause embarrassment or worse to a customer he RIPPED OFF simply because we stood up to him!
Oh, and how did we find out about that phony clone blog you may ask?
VERY good question!
We were alerted by someone using the exact same "Anonymous style" as the OTHER posts we attribute to Mr. Summy.
Coincidence again? We think not!
Again, we implore you, The Public; please do your research carefully before hiring a contractor, even if they have T.V ads or a nice showroom. You do not want to deal with someone like this or have to worry about them retaliating against you later, or even possibly stalking you. (Yes, you read that right.)
And to think he was being protected by Re-Bath corporate while he was doing this repulsive smearing of us online. Really, please do yourself the favor of research!
We commented about the first one posted and never followed up.
Why is it still important or even relavent?
Because this person went out of his way to maliciously cause us harm when he was not able to manipulate us and we think it is only fair to let the public know the whole truth of the matter, what they may expect should they choose to do business with him or one of his companies. We apologize for the delay.
(Had it not been for "Anonymous" posting that "homosexual bashing" comment, we probably have not have finished the response), but we digress...
The second malicious and phony "clone blog" post was posted at www.rebathsucks.blogspot.com on 4-6-10 and was a plagiarized copy of a blog entry we posted back on 7-22-08 but he filled it (poorly) with his disgusting libelous lies and twisted the content. We have no doubt this rewritten tripe was posted by Randy Summy and/or his companion fatbutterfly2:
"Tuesday, April 6, 2010
Meeting the weasel!!!!
On Friday 10-12-07, the manager showed up at 3:50 PM, first time I met the guy face to face, He was wearing shorts and a tee shirt. (All these guys are teases.) He spent an hour viewing the shower and surrounding areas. He immediately refused to take responsibility for my problems saying that he blamed us for our own actions. .He continued to blame us for ostensibly trusting the salesman and that there was nothing behind the condom left on
the counter. Sadly he even chastised us for believing and trusting what he himself said before we signed up with Re-Bath if I thought the salesman came with the package.. Hard to believe, to our faces he actually blamed us for not getting what I wanted from the salesman And he was holding the document he requested I write in his hand! And then he tentatively approved it. . No I am s not strong enough, he is a liar to the devil. He said they would give us the shampoo tray and grab bar we ordered and that Oscar said he’d install them. You know the only way to test these things is to try them and he refused to give me a shampoo. Great customer service!He said he’d call us Monday the 15th, at least I got him to give us his email address, (assuming it is correct). So we called he at 11:23 AM at the number he provided. Although he said he could be reached Saturdays, we got a message saying the office was closed. We left a message asking him to respond via phone or email, and repeated our phone number to make sure he couldn’t say he didn’t have it. I also called Heidi Seyler.
I spoke to Heidi and she is a bull dyke if ever I meet one. She has the nerve to state that she doesnt get involved with "gay stuff". The nerve of her to call me gay. The most I can be called is gay curious. I have yet to meet the weasel.
HelpfulHal ######### (Actual name deleted for privacy and safety.)
Posted by fatbutterfly2 at 3:08 PM 0 comments"
(We surmise Randy Summy also has a personal issue with Heidi Seyler at Re-Bath Corporate from that rant.)
No one knew Helpful Hal’s real names except Mr. Summy. This clearly shows us that Randy Summy is not only vindictive, but a (disturbed in our opinion) sick pervert and a liar too.
For proof/reference/comparison, you can view the original blog entry he lifted and disgustingly modified. Please note we had witnesses to the actual event of the only time he was at our home, in case you thought for a second there was one iota of reality in that sleaze-fest of his probable fantasy. Makes us really wonder if he was not writing of his own slutty homosexual desires. After all, it shares a twisted commonality with many of the comments he sent to us at other times. We think this shows he is a sick bastard. After all what do you think of a person who would make up that "story" and publicly attribute it to a past customer that they mistreated?
Here is the link to that original page from our (this blog) that we contend Randy Summy plagiarized and distorted for his homosexually laden May-6-2010 post:
http://rebathripoff.blogspot.com/2008/07/meeting-of-weasel.html
Maybe we should sue him for plagarism AND libel?!
A little levity and humor there folks!!!
But seriously, it is truly scary to us that someone would create such a perverted, disgusting and libelous diatribe and post it publicly and falsely attribute it to another person to cause embarrassment or worse to a customer he RIPPED OFF simply because we stood up to him!
Oh, and how did we find out about that phony clone blog you may ask?
VERY good question!
We were alerted by someone using the exact same "Anonymous style" as the OTHER posts we attribute to Mr. Summy.
Coincidence again? We think not!
Again, we implore you, The Public; please do your research carefully before hiring a contractor, even if they have T.V ads or a nice showroom. You do not want to deal with someone like this or have to worry about them retaliating against you later, or even possibly stalking you. (Yes, you read that right.)
And to think he was being protected by Re-Bath corporate while he was doing this repulsive smearing of us online. Really, please do yourself the favor of research!
Thursday, July 8, 2010
It is nice to have learned how to post pictures, perfect timing.
Here is some more of the sloppy caulking we were assured was an acceptable standard by Re-Bath of CA. The worst part is it is a silicone based caulk that rendered that door jamb unpaintable even after removing the caulk. Note both colors are pooly done, but wait, why is there white on the jamb in the first place?
Here is some more of the sloppy caulking we were assured was an acceptable standard by Re-Bath of CA. The worst part is it is a silicone based caulk that rendered that door jamb unpaintable even after removing the caulk. Note both colors are pooly done, but wait, why is there white on the jamb in the first place?
Nice gouge, more evidence of the "care" that went into the installation, and yes, were were accused by Randy of claiming they did it "that it was there before". Trust us, they did make the gouge...
Here's another classic shot. They tore up the floor (note the same style of caulking at the base too, about as close to continuity we got) and then Randy claimed it was that way when they got there.
Well, it was that way when he got there, because his crack team did the damage, but this was the first time Randy had been to our home, how on earth could he know? But he argued in court under oath it was that way before the installers started...
Notice that they didn't even install a Re-Bath pan after all the bragging and selling us on how high the Re-Bath quality was? We're not sure if this is Bait & Switch, but the Re-Bath pan we ended up with is not as much of a flexi-flyer as this one was. Who are we kidding, not sure if it was Bait & Switch? Look at the label.
Tuesday, June 29, 2010
Don’t you just love the attitude and gall from Re-Bath representatives when the reality of their product and “service” is exposed?
This was posted as a response to this blog by who we are quite sure is the Re-Bath franchise “owner” that created the mess we have:
If you find a self cleaning bathtub or shower please let us know! Rebath should come by every now and again so they can clean the body oil and soap scum off you shower. Why dont you just get another fucking shower if you dont like this one you fucking cry baby!!!
June 19, 2010 7:27 AM
How much does that make anyone want to have this company do anything for them?
Is this just another example of those great people skills Mr. (supposed) Manager/Owner of Re-Bath in Long Beach?
No wonder the business name was changed. Oh wait, still doing Re-Bath but also Designer Bath now? What is the problem with that ever so wonderful product "Re-Bath", that another franchise name is warranted?
Call it what you want, but the principle character is still there and this response shows the unethical nature of Re-Bath representatives, as we are convinced who this is from.
And you can see the level of “courtesy” this childish and vindictive individual displays years after we have tried to move on. We are still being taunted and harassed.
No better words than those from the person we are sure is the culprit to illustrate the problems you too will have if you hire the Re-Bath we did, and possibly any other Re-Bath franchise. We can only speak from our experience. But this is too much.
(Funny how the salesman showed pictures of the great work they had done, but would not provide any actual references, now we know why. Stock photos we'll bet. Probably are the same in all the catalogs. No real satisfied customers maybe?)
Don’t you just love the “cry baby” term? This likely from a kid playing "owner" who threw a tantrum and sued us because "his franchise" at "his control" refused to finish the job or honor the contract and failed to be properly licensed? Shameful.
If you find a self cleaning bathtub or shower please let us know! Rebath should come by every now and again so they can clean the body oil and soap scum off you shower. Why dont you just get another fucking shower if you dont like this one you fucking cry baby!!!
June 19, 2010 7:27 AM
How much does that make anyone want to have this company do anything for them?
Is this just another example of those great people skills Mr. (supposed) Manager/Owner of Re-Bath in Long Beach?
No wonder the business name was changed. Oh wait, still doing Re-Bath but also Designer Bath now? What is the problem with that ever so wonderful product "Re-Bath", that another franchise name is warranted?
Call it what you want, but the principle character is still there and this response shows the unethical nature of Re-Bath representatives, as we are convinced who this is from.
And you can see the level of “courtesy” this childish and vindictive individual displays years after we have tried to move on. We are still being taunted and harassed.
No better words than those from the person we are sure is the culprit to illustrate the problems you too will have if you hire the Re-Bath we did, and possibly any other Re-Bath franchise. We can only speak from our experience. But this is too much.
(Funny how the salesman showed pictures of the great work they had done, but would not provide any actual references, now we know why. Stock photos we'll bet. Probably are the same in all the catalogs. No real satisfied customers maybe?)
Don’t you just love the “cry baby” term? This likely from a kid playing "owner" who threw a tantrum and sued us because "his franchise" at "his control" refused to finish the job or honor the contract and failed to be properly licensed? Shameful.
Thursday, February 11, 2010
This Is Quite A Laundry List, A Dirty Laundry List. Shame On Re-Bath For Being Such Liars.
1st she said that Mark spent 30 minutes discussing the position of the door, that is a HUGE LIE, he showed me by holding it up in the middle and said” this is where it will go” Nothing more!! I agreed to it. Then he put it in a different spot!
2nd Jennifer said I said ok to the spot because of the door frame…it costs $1.12 let’s be serious, all I wanted was the shower to be done correctly.
3rd Jennifer stated that I signed off, yes I did only after complaining about the door position to mark! It was 11pm and he said nothing could be done!
4th she said I called back 2 weeks later it was only 7 days and we buried my Dad in the middle of it.
5th she said I told someone I was delighted, I have never used that word to describe this mess. I said it was fine and wrote an email because Matt pushed for it to end the photo op!
6th she said I wanted it moved because I wanted to gain a half inch, what I said is it looks wrong and is the exact opposite of what we had and hated!
7th she said she met with the installers and managers to discuss this; she was on the phone with me the whole time in one call. She talked to only me.
8th she said I was given an opportunity to have doors installed this way when the job was originally done, and that I opted to follow our standard procedure of leaving the entry door frame intact and moving the door 1/2" on threshold That was never said to me never offered to me and I told them the moment I saw it off centered. It was 1/8 of an inch from the inside of the shower….see photos.
9th She said she explained that Re-Bath would move the door, against their better judgment, but that she would have to pay for that service and understand the charges would be needed to cover the added labor and the risks that would ensue. She said I agreed to a $175.00 fee for this service. This is not what was said to me by any stretch, she complained that the door might break and that was her only concern. She asked for the money and I explained it was not my fault that it was installed correctly. I talked while she yelled and finally she agreed to do it right!
10th Jennifer wrote When the installer arrived, Ms. Tuccelli stated she understood she would be charged, allowed him to perform the work, but then refused to pay when it was completed I was told it would be $175 at the start yes, but I did not say a word I walked away and let him fix it. I had not agreed to pay anything and had no intention to pay more to have it done right.
11th Jennifer said, Two weeks later the doors did in fact begin to leak, which was my exact concern from the start. It was 7 days again, and it was not her concern she was afraid of it breaking.
I am blown away at the lies this woman tells and how she is trying to make it look like it was something we did wrong and not her.
2nd Jennifer said I said ok to the spot because of the door frame…it costs $1.12 let’s be serious, all I wanted was the shower to be done correctly.
3rd Jennifer stated that I signed off, yes I did only after complaining about the door position to mark! It was 11pm and he said nothing could be done!
4th she said I called back 2 weeks later it was only 7 days and we buried my Dad in the middle of it.
5th she said I told someone I was delighted, I have never used that word to describe this mess. I said it was fine and wrote an email because Matt pushed for it to end the photo op!
6th she said I wanted it moved because I wanted to gain a half inch, what I said is it looks wrong and is the exact opposite of what we had and hated!
7th she said she met with the installers and managers to discuss this; she was on the phone with me the whole time in one call. She talked to only me.
8th she said I was given an opportunity to have doors installed this way when the job was originally done, and that I opted to follow our standard procedure of leaving the entry door frame intact and moving the door 1/2" on threshold That was never said to me never offered to me and I told them the moment I saw it off centered. It was 1/8 of an inch from the inside of the shower….see photos.
9th She said she explained that Re-Bath would move the door, against their better judgment, but that she would have to pay for that service and understand the charges would be needed to cover the added labor and the risks that would ensue. She said I agreed to a $175.00 fee for this service. This is not what was said to me by any stretch, she complained that the door might break and that was her only concern. She asked for the money and I explained it was not my fault that it was installed correctly. I talked while she yelled and finally she agreed to do it right!
10th Jennifer wrote When the installer arrived, Ms. Tuccelli stated she understood she would be charged, allowed him to perform the work, but then refused to pay when it was completed I was told it would be $175 at the start yes, but I did not say a word I walked away and let him fix it. I had not agreed to pay anything and had no intention to pay more to have it done right.
11th Jennifer said, Two weeks later the doors did in fact begin to leak, which was my exact concern from the start. It was 7 days again, and it was not her concern she was afraid of it breaking.
I am blown away at the lies this woman tells and how she is trying to make it look like it was something we did wrong and not her.
Wednesday, February 3, 2010
Honesty And Re-Bath-Opposite Ends Of The Spectrum…
October 28th 2009, at 11:35am, I opened my email and I received an email from Jennifer.
It is dated Monday at 3:29pm I am disappointed at the response. I saved it.
I sent a reply at 12:04pm with the shining examples of her honest business.
October 28th at 2:21pm, I received a call from Re-Bath headquarters from Amy.
She told me she received my email and was very sorry, she told me she would “feel the EXACT SAME WAY AS I DO”.
She said they are taking actions. (Yeah, but for or against the customer?-Hal)
I explained I felt the $175.00 that I was strong armed into paying was not right and she agreed. We talked about it and she said to call her if I needed to for anything and that she would handle this. She gave me her phone number 480-844-2596.
I told her I reported this to the BBB and she said she understood how I felt and agreed that I should NOT have paid more to have it corrected.
She gave me the address of customerservice@rebath.com to send the replies from Jennifer, I sent them all.
It is dated Monday at 3:29pm I am disappointed at the response. I saved it.
I sent a reply at 12:04pm with the shining examples of her honest business.
October 28th at 2:21pm, I received a call from Re-Bath headquarters from Amy.
She told me she received my email and was very sorry, she told me she would “feel the EXACT SAME WAY AS I DO”.
She said they are taking actions. (Yeah, but for or against the customer?-Hal)
I explained I felt the $175.00 that I was strong armed into paying was not right and she agreed. We talked about it and she said to call her if I needed to for anything and that she would handle this. She gave me her phone number 480-844-2596.
I told her I reported this to the BBB and she said she understood how I felt and agreed that I should NOT have paid more to have it corrected.
She gave me the address of customerservice@rebath.com to send the replies from Jennifer, I sent them all.
Thursday, January 28, 2010
Yeah, ONE-DAY, STRESS FREE, My Behind!
On October 18th George was on line looking up info on Re-Bath he laughed when he saw the “one day Stress free” line on their site.
He also found a place to register our warrantee card so he filled it out today.
Can you imagine this has been 4 months since we started with re-Bath! (Sadly we don’t have to imagine, it was much longer in our case. It appears to be the norm for this company of lying cheats.-Hal)
To date I have spent a total of 36 days on the phone with Re-Bath, or having work done here by Re-Bath, or photos taken here by Re-Bath or waiting for Re-Bath to never show up here to take photos in a total of a 4 month time span… Just sickening!
(Not 2 days and not stress free by any stretch of the imagination) It cost us a total of $8,033.00
He also found a place to register our warrantee card so he filled it out today.
Can you imagine this has been 4 months since we started with re-Bath! (Sadly we don’t have to imagine, it was much longer in our case. It appears to be the norm for this company of lying cheats.-Hal)
To date I have spent a total of 36 days on the phone with Re-Bath, or having work done here by Re-Bath, or photos taken here by Re-Bath or waiting for Re-Bath to never show up here to take photos in a total of a 4 month time span… Just sickening!
(Not 2 days and not stress free by any stretch of the imagination) It cost us a total of $8,033.00
Wednesday, January 27, 2010
Back To That Pesky Problem of Re-Bath “Honoring” Their Own Warranty…
We talked about it and decided to pay her since they won’t fix the leak unless we do. (Is that extortion? Just asking...-Hal)
George called back, She said when I get the check we will come out.
He said if you have it by Tuesday or Wednesday, when will we see you?
She said by Thursday or Friday the 22nd or 23rd of October. He said fine we will send the check today.
She asked why we didn’t just move it or have it moved? (As if we don't know the answer...-Hal)
He said because we were told by your sales men Chris that if we touch anything on our own we void our warrantee, she said oh that would not have applied. (I think a lot of what our salesman told us was BS!)
(We think a lot of what Re-Bath told us was a bunch of BS too! And you can bet if you do touch anything, Re-Bath will play that voided warranty card, as if they would actually cover any of their own supposed warranty anyway.-Hal)
George said she yelled a lot and was a total Bitch to deal with but when he agreed to pay her she calmed down and talked about doing it.
So I just wrote check number 2912 to Re-bath for $175.00 and in the note area wrote paid under duress and I stuck a sticky note on it saying Promised Thursday or Friday October 22 or 23. I am so sick and tired of this freaking bathroom!!!!!!!and Re-Bath!!!!!!!!!
It has been two years since we started this bathroom remodel and we are in the same spot that we started in it does look nicer but is functioning the same, I want to move just to get away from the shower! I REALLY HAVE BETTER THINGS TO DO!
George called back, She said when I get the check we will come out.
He said if you have it by Tuesday or Wednesday, when will we see you?
She said by Thursday or Friday the 22nd or 23rd of October. He said fine we will send the check today.
She asked why we didn’t just move it or have it moved? (As if we don't know the answer...-Hal)
He said because we were told by your sales men Chris that if we touch anything on our own we void our warrantee, she said oh that would not have applied. (I think a lot of what our salesman told us was BS!)
(We think a lot of what Re-Bath told us was a bunch of BS too! And you can bet if you do touch anything, Re-Bath will play that voided warranty card, as if they would actually cover any of their own supposed warranty anyway.-Hal)
George said she yelled a lot and was a total Bitch to deal with but when he agreed to pay her she calmed down and talked about doing it.
So I just wrote check number 2912 to Re-bath for $175.00 and in the note area wrote paid under duress and I stuck a sticky note on it saying Promised Thursday or Friday October 22 or 23. I am so sick and tired of this freaking bathroom!!!!!!!and Re-Bath!!!!!!!!!
It has been two years since we started this bathroom remodel and we are in the same spot that we started in it does look nicer but is functioning the same, I want to move just to get away from the shower! I REALLY HAVE BETTER THINGS TO DO!
Thursday, January 14, 2010
What Ever Happened To The ONE DAY-NO STRESS-NO MESS Guarantee?
Ok Kevin is done it is 11:52am he asked me to pay and I asked him to sit down and talk to me about this. I asked him if he felt it was done right the first time.
He said “ well…. yes it was but he should have told you before changing the plan, or explained why first.”
I explained the situation to him about how I didn’t feel like I should pay more to have this done and he understood and felt perhaps Mark should have asked first but he said he didn’t want to get involved.
He said he understood and said he would just tell them I declined payment. He was understanding and I told him I was sick to my stomach and shaking and showed him my hands. He told me to relax that it will work out in the end one way or another. He said someone from Re-bath will probably call me. He was understanding and I really feel bad. However I feel like this is how it should have been done the first time.
I wrote declined payment on the line where I was supposed to sign and dated it.
Under it I wrote this is how it should have looked the first time.
Kevin left and I am still upset. The shower looks right now, It would be perfect if it was in the exact center but it improved the whole room as far as I am concerned, there is no big shelf on the outside of the shower and it is more centered and looks right, it no longer looks cheap or like it was not done by a professional. By moving the door it also made the shower head more centered too. I am happy, FINALLY!
(No one should have to endure that kind of stress over an “easy” home repair. Remember the “NO STRESS” guarantee? Or the one that said they won’t charge until it is done right? Let alone the ONE DAY installation. Obviously Re-Bath doesn’t…-Hal)
He said “ well…. yes it was but he should have told you before changing the plan, or explained why first.”
I explained the situation to him about how I didn’t feel like I should pay more to have this done and he understood and felt perhaps Mark should have asked first but he said he didn’t want to get involved.
He said he understood and said he would just tell them I declined payment. He was understanding and I told him I was sick to my stomach and shaking and showed him my hands. He told me to relax that it will work out in the end one way or another. He said someone from Re-bath will probably call me. He was understanding and I really feel bad. However I feel like this is how it should have been done the first time.
I wrote declined payment on the line where I was supposed to sign and dated it.
Under it I wrote this is how it should have looked the first time.
Kevin left and I am still upset. The shower looks right now, It would be perfect if it was in the exact center but it improved the whole room as far as I am concerned, there is no big shelf on the outside of the shower and it is more centered and looks right, it no longer looks cheap or like it was not done by a professional. By moving the door it also made the shower head more centered too. I am happy, FINALLY!
(No one should have to endure that kind of stress over an “easy” home repair. Remember the “NO STRESS” guarantee? Or the one that said they won’t charge until it is done right? Let alone the ONE DAY installation. Obviously Re-Bath doesn’t…-Hal)
Monday, January 11, 2010
So Easy A Caveman Could Have Done It?
On September 7th I called a couple of carpenters to look at what I wanted done in the bathroom, only one called back. The guy named John is coming on Wednesday. I want to be sure about the wood. I don’t feel it is a big deal to do but I need a professional opinion. I also took photos of the door position.
On Wednesday September 9th A carpenter named John McLaughlin from Waltham, MA came here to look at the wood and the shower. He said “this is so simple to do, all they had to do is scribe it out” I asked how much would he charge, he said “if I lived nearby I would do it for free, it would take but a few minutes, but since I have to come from Waltham it would be $25.00” He said “I don’t understand why they didn’t do it like that?”
(Ummm, because Re-Bath is in the scam business, not a true skilled trade business? –Hal)
On Thursday September 10th I phoned Re-Bath explaining I could not be available on Monday the 14th and asked Anna if she could reschedule. She was polite and said no problem and made the appointment for Tuesday October 6th 8 am with Kevin. I thanked her. She said no problem, but so you know he likes to arrive really early.
(That will be a first, if it happens...-Hal)
I said that’s fine. She was nice and polite.
Monday Oct 5th I got a call from Anna confirming that tomorrow Kevin was coming out to move the door on my shower. I said yes perfect. She said he will be here at 8am but he likes to show up early. I said ok!
On Wednesday September 9th A carpenter named John McLaughlin from Waltham, MA came here to look at the wood and the shower. He said “this is so simple to do, all they had to do is scribe it out” I asked how much would he charge, he said “if I lived nearby I would do it for free, it would take but a few minutes, but since I have to come from Waltham it would be $25.00” He said “I don’t understand why they didn’t do it like that?”
(Ummm, because Re-Bath is in the scam business, not a true skilled trade business? –Hal)
On Thursday September 10th I phoned Re-Bath explaining I could not be available on Monday the 14th and asked Anna if she could reschedule. She was polite and said no problem and made the appointment for Tuesday October 6th 8 am with Kevin. I thanked her. She said no problem, but so you know he likes to arrive really early.
(That will be a first, if it happens...-Hal)
I said that’s fine. She was nice and polite.
Monday Oct 5th I got a call from Anna confirming that tomorrow Kevin was coming out to move the door on my shower. I said yes perfect. She said he will be here at 8am but he likes to show up early. I said ok!
Thursday, January 7, 2010
The Curse Is Not The Tub, It’s The People Who Sold It
On Tuesday September 1st I got my warrantee card back in the mail. It said return to sender on it by the post office.
I called Re-Bath and told them and they said oh just send it to our Pembroke office and we will send it in for you.
(Do you really think it ever got sent by these clowns? Perfect excuse, "we never got it".-Hal)
I asked if the company moved from the address and she said yeah a while ago just send it to us. I had sent it to the self addressed typed out form address of 1055 South Country Club Drive in Mesa AZ 85210-4613 but she gave me the Pembroke office of 55 B Corp. Park Drive in Pembroke Mass 02359.
I laughed when I looked at the form I had filled out a month before, it asked why I got the shower, and I had hand written in for more room.
I readdressed it and sent it out today. To date I have spent a total of 26 days (not 2) on the phone with or having work done here, or photos taken here or waiting for Re-Bath to never show up here in a total of 2 months time span. I feel like this tub area is cursed!
I called Re-Bath and told them and they said oh just send it to our Pembroke office and we will send it in for you.
(Do you really think it ever got sent by these clowns? Perfect excuse, "we never got it".-Hal)
I asked if the company moved from the address and she said yeah a while ago just send it to us. I had sent it to the self addressed typed out form address of 1055 South Country Club Drive in Mesa AZ 85210-4613 but she gave me the Pembroke office of 55 B Corp. Park Drive in Pembroke Mass 02359.
I laughed when I looked at the form I had filled out a month before, it asked why I got the shower, and I had hand written in for more room.
I readdressed it and sent it out today. To date I have spent a total of 26 days (not 2) on the phone with or having work done here, or photos taken here or waiting for Re-Bath to never show up here in a total of 2 months time span. I feel like this tub area is cursed!
Wednesday, January 6, 2010
All She Wanted Was For Them To Properly Finish One Part Of The Job They Were Paid To Do
So I said to Jennifer, the shower is too small, and this door being where it is makes it even smaller. The shower is only 31 inches not 32 like I asked for. My wall was gouged by your men. The shower head is not centered like I specifically requested. The wall surround was supposed to come out to the hinge like I asked for and doesn’t and it took a week not two days like promised.
(That is five items just listed above Re-Bath did incorrectly if anyone wants a quick count.-Hal)
I am not complaining about any of that, just the door position!
She continued on and on about how it is only an inch!
I continued to say to her in a low voice trying to keep her yelling down still, there was no reason to be upset and no reason to yell, we are your customers and we are not happy.
She changed her attitude and calmed down a bit and stopped arguing AT me, not with me but at me. Jennifer said ok then Tuesday Sept 8th at 8:00 am.
I said fine that is great.
She then changed her mind and said how about September 14th at 8:00am? (Geez, what about accomodating a customer?!-Hal)
I said fine.
Jennifer said she is sending Kevin who is very detailed oriented and will do a great job.
I said fine, The 14th 8:00am is perfect.
She apologized.
I said no problem, I just want this right.
She said you are opening a can of worms with this, I just want you to know that something could break! (Wow, what confidence in your product and installers!-Hal)
I said as long as it looks right and functions properly when it is done then ok!
I was happy that I never raised my voice to her, even when she was yelling and acting very rude to me, I did not lower myself to her level. I was really upset when I hung up, I was glad I hung in there to insist on it being done right. Up until now I had nothing but good things to say about Re-bath and I would have recommended them to anyone, but after that call I am not sure….I doubt it.
My friends in Reading want me to say yes or no about them, he needs 2 whole tubs, if she fixes it right then I guess I will tell them the story and let them decide. She was so unprofessional and rude to me that I can’t believe they are in business, when I was handing over money they were so nice and polite, now that I have a problem they treat me like I have leprosy. I am shocked at how rude she was, I have never been spoken to like that by anyone that I have done business with….EVER!
(You sure seem to be one incredibly tolerant person.-Hal)
(That is five items just listed above Re-Bath did incorrectly if anyone wants a quick count.-Hal)
I am not complaining about any of that, just the door position!
She continued on and on about how it is only an inch!
I continued to say to her in a low voice trying to keep her yelling down still, there was no reason to be upset and no reason to yell, we are your customers and we are not happy.
She changed her attitude and calmed down a bit and stopped arguing AT me, not with me but at me. Jennifer said ok then Tuesday Sept 8th at 8:00 am.
I said fine that is great.
She then changed her mind and said how about September 14th at 8:00am? (Geez, what about accomodating a customer?!-Hal)
I said fine.
Jennifer said she is sending Kevin who is very detailed oriented and will do a great job.
I said fine, The 14th 8:00am is perfect.
She apologized.
I said no problem, I just want this right.
She said you are opening a can of worms with this, I just want you to know that something could break! (Wow, what confidence in your product and installers!-Hal)
I said as long as it looks right and functions properly when it is done then ok!
I was happy that I never raised my voice to her, even when she was yelling and acting very rude to me, I did not lower myself to her level. I was really upset when I hung up, I was glad I hung in there to insist on it being done right. Up until now I had nothing but good things to say about Re-bath and I would have recommended them to anyone, but after that call I am not sure….I doubt it.
My friends in Reading want me to say yes or no about them, he needs 2 whole tubs, if she fixes it right then I guess I will tell them the story and let them decide. She was so unprofessional and rude to me that I can’t believe they are in business, when I was handing over money they were so nice and polite, now that I have a problem they treat me like I have leprosy. I am shocked at how rude she was, I have never been spoken to like that by anyone that I have done business with….EVER!
(You sure seem to be one incredibly tolerant person.-Hal)
Tuesday, January 5, 2010
Since We Are (Re-Bath) Incompetent, We’ll Want You To Be Responsible For The Damage We Do To Your Home…
She talked very loud again, well really she never truly stopped yelling and was angry saying this is silly and she would not budge and she said if I didn’t pay more she would not help me. (Isn't that extortion? Really, isn't it?-Hal)
I asked her to stop yelling, and to calm down that there was no need to yell that we are just talking here, and I said again quietly do you just want to not deal with me? Is that it?
She said no but this is all over a half an inch I can’t believe it!
I again said we are not happy with it. I said please just send the guy out would you? I just want this done and done right and over with once and for all.
She said you are going to have to sign a waiver saying that if we break that door it isn’t our fault. (!?)
I said you think I should not only pay but to sign it off as not your fault too? (Yep, there's that lack of responsiblity we know all too well from Re-Bath. Wondering about the value of that Lifetime Warranty yet?-Hal)
She said yes because this is silly.
Can you believe the “logic” being used here? The customer is to be held liable for Re-Bath not doing their job, and the customer is called “silly” for having the good sense to stand up to this scam company!? Appalling!-Hal)
I said no it isn’t to us.
Then she said why didn’t you say something when you first saw it?
I asked her to stop yelling yet again and told her I could hear her just fine, I explained that it was 11pm when Mark finished, we were tired and I did ask why it was where it was. Mark explained it to us but we didn’t like it.
I said ok Jennifer, tell me what if I had insisted then and there at 11 pm that it had to be moved? He still would have had to take it off right? So what is the problem in doing it now?
She had no response. (Finally a logical response… Yes, more sarcasm. But really, what could she say?-Hal)
I said that the wall opposite the shower had a huge ding in it from Dan and I am not complaining about that either. I hated to say that the guy felt bad about it and I didn’t want to get him into trouble, but man, this woman is really yelling and trying to make me change my mind about something I don’t like after spending $8,000.00.
(We still are in disbelief at the amount of gall these Re-Bath agents show when they are caught doing the wrong thing, and how it always seems to be pointed out to the customer that it will cost them (Re-Bath )so much to fix, (i.e. do the right thing), when in reality all the customer is asking is to get what they were promised, sold and paid exorbitantly for.-Hal)
I asked her to stop yelling, and to calm down that there was no need to yell that we are just talking here, and I said again quietly do you just want to not deal with me? Is that it?
She said no but this is all over a half an inch I can’t believe it!
I again said we are not happy with it. I said please just send the guy out would you? I just want this done and done right and over with once and for all.
She said you are going to have to sign a waiver saying that if we break that door it isn’t our fault. (!?)
I said you think I should not only pay but to sign it off as not your fault too? (Yep, there's that lack of responsiblity we know all too well from Re-Bath. Wondering about the value of that Lifetime Warranty yet?-Hal)
She said yes because this is silly.
Can you believe the “logic” being used here? The customer is to be held liable for Re-Bath not doing their job, and the customer is called “silly” for having the good sense to stand up to this scam company!? Appalling!-Hal)
I said no it isn’t to us.
Then she said why didn’t you say something when you first saw it?
I asked her to stop yelling yet again and told her I could hear her just fine, I explained that it was 11pm when Mark finished, we were tired and I did ask why it was where it was. Mark explained it to us but we didn’t like it.
I said ok Jennifer, tell me what if I had insisted then and there at 11 pm that it had to be moved? He still would have had to take it off right? So what is the problem in doing it now?
She had no response. (Finally a logical response… Yes, more sarcasm. But really, what could she say?-Hal)
I said that the wall opposite the shower had a huge ding in it from Dan and I am not complaining about that either. I hated to say that the guy felt bad about it and I didn’t want to get him into trouble, but man, this woman is really yelling and trying to make me change my mind about something I don’t like after spending $8,000.00.
(We still are in disbelief at the amount of gall these Re-Bath agents show when they are caught doing the wrong thing, and how it always seems to be pointed out to the customer that it will cost them (Re-Bath )so much to fix, (i.e. do the right thing), when in reality all the customer is asking is to get what they were promised, sold and paid exorbitantly for.-Hal)
Tuesday, December 8, 2009
Our guest’s story continues…
Mark continued to install the shower alone. Mark was very nice and answered any questions I had. He was really polite and great to deal with.
At the time when Mark was hanging the shower door he called me in to show me where it would go, I said great. He stood it up in the center of the shower ledge area. I agreed it was perfect.
But when he was done later however, it was not where he said it would be,
(We had the exact same thing happen. Seems to be the way they work.-Hal),
it was less than a 1/8th of an inch from the inside of the shower, he explained that was because the door frame was in the way. (The door frame that was not supposed to be there according to what Chris said, I asked for and, he and Dan had all said ok to.)
I was not happy.
It was the reason I replaced the old tub, just this problem is now on the other side. I said Oh but I don’t like that, it looks off it looks wrong.
He said there was nothing he could do the door frame was in the way. I said well it wasn’t supposed to be there anyway remember?
He said there was nothing he could do. I told him I didn’t like the way it looked. He apologized and again said there is nothing that can be done.
Mark had finished up at 11:05 pm. The tub was in and I was tired. On his way out Mark said he would be back on Friday the 24th around 8am to put in the floor.
Later in bed my husband and I talked and I said everything else is really looking good so far, but the shower door looks wrong.
We both were disappointed.
On Wednesday July 22nd George and I talked about the shower size, it seems to be too small, not just the door but the shower at the bottom area, we measured it and it is only 30 3/8th inches wide not 32 like ordered.
We were both bummed! (Can you say Bait & Switch?-Hal)
On Friday July 24th Mark arrived at 12:45pm and explained that he had to finish up another job. (Always an exscuse, never a resolution. Was he late to the ealier job? Our bet is it was just another excuse based on our experience.-Hal)
He went right to work he was very polite and covered all of my rugs. It again was a pleasure even though he was late and I could have worked this morning.
I asked again about the shower door, he said he wasn’t able to put it where it should go but that it was good there where it was. I said is this a 32 inch shower? He said yes it is. He put down the floor and finished at 11:10pm. He said he would be back at 9am the next day to grout. He was really friendly very polite and did a really good job and I have no complaints about Re-Bath or their workers, (We’re gonna interject a big NOT AT THIS TIME comment here…-Hal), other than the shower door not being in the center where it belongs and because the shower is too small the door placement makes it even smaller.
It looks fudged. (Um,'cause it is...?-Hal)
Matt from Re-Bath called that afternoon to see if he could send Melissa to take the after photo that night, I explained that they were not done and won’t finish till Monday. He said ok he would call back.
He wasn’t surprised that it was taking so long and I wondered why. (Yeah, not a surprise to the Re-Bath folks who know about the scam…-Hal)
On Saturday July 25th Mark arrived a 1:09pm he told us his bank account had been broken into somehow and that he spent the morning with the bank.
(Always some excuse laced with drama, something to make the customer feel sorry for them, it too is part of the SOP for them, and they tried to play it on us too. Shameful.-Hal)
Mark grouted and finished up at 7pm. The floor looked great. No toilet or sink till Monday but it looks great. Mark gave me a receipt and asked for the balance, I gave Mark a check for $3238.oo Leaving a balance of $2000.00 since Dan was not coming back till Monday to finish and I wouldn’t pay it off till it was done. He said ok he understood.
I stressed to him to tell Dan how important it was for him to be done here before 12:00 noon since I had plans for Monday at noon.
He said he would tell him and said that Dan really appreciated me letting him wait till Monday. I hate that they start so late, and work so late; I could have worked all week in the mornings. (Well, to them it’s all about them, not what they claim in the ads or sales pitches.-Hal)
At the time when Mark was hanging the shower door he called me in to show me where it would go, I said great. He stood it up in the center of the shower ledge area. I agreed it was perfect.
But when he was done later however, it was not where he said it would be,
(We had the exact same thing happen. Seems to be the way they work.-Hal),
it was less than a 1/8th of an inch from the inside of the shower, he explained that was because the door frame was in the way. (The door frame that was not supposed to be there according to what Chris said, I asked for and, he and Dan had all said ok to.)
I was not happy.
It was the reason I replaced the old tub, just this problem is now on the other side. I said Oh but I don’t like that, it looks off it looks wrong.
He said there was nothing he could do the door frame was in the way. I said well it wasn’t supposed to be there anyway remember?
He said there was nothing he could do. I told him I didn’t like the way it looked. He apologized and again said there is nothing that can be done.
Mark had finished up at 11:05 pm. The tub was in and I was tired. On his way out Mark said he would be back on Friday the 24th around 8am to put in the floor.
Later in bed my husband and I talked and I said everything else is really looking good so far, but the shower door looks wrong.
We both were disappointed.
On Wednesday July 22nd George and I talked about the shower size, it seems to be too small, not just the door but the shower at the bottom area, we measured it and it is only 30 3/8th inches wide not 32 like ordered.
We were both bummed! (Can you say Bait & Switch?-Hal)
On Friday July 24th Mark arrived at 12:45pm and explained that he had to finish up another job. (Always an exscuse, never a resolution. Was he late to the ealier job? Our bet is it was just another excuse based on our experience.-Hal)
He went right to work he was very polite and covered all of my rugs. It again was a pleasure even though he was late and I could have worked this morning.
I asked again about the shower door, he said he wasn’t able to put it where it should go but that it was good there where it was. I said is this a 32 inch shower? He said yes it is. He put down the floor and finished at 11:10pm. He said he would be back at 9am the next day to grout. He was really friendly very polite and did a really good job and I have no complaints about Re-Bath or their workers, (We’re gonna interject a big NOT AT THIS TIME comment here…-Hal), other than the shower door not being in the center where it belongs and because the shower is too small the door placement makes it even smaller.
It looks fudged. (Um,'cause it is...?-Hal)
Matt from Re-Bath called that afternoon to see if he could send Melissa to take the after photo that night, I explained that they were not done and won’t finish till Monday. He said ok he would call back.
He wasn’t surprised that it was taking so long and I wondered why. (Yeah, not a surprise to the Re-Bath folks who know about the scam…-Hal)
On Saturday July 25th Mark arrived a 1:09pm he told us his bank account had been broken into somehow and that he spent the morning with the bank.
(Always some excuse laced with drama, something to make the customer feel sorry for them, it too is part of the SOP for them, and they tried to play it on us too. Shameful.-Hal)
Mark grouted and finished up at 7pm. The floor looked great. No toilet or sink till Monday but it looks great. Mark gave me a receipt and asked for the balance, I gave Mark a check for $3238.oo Leaving a balance of $2000.00 since Dan was not coming back till Monday to finish and I wouldn’t pay it off till it was done. He said ok he understood.
I stressed to him to tell Dan how important it was for him to be done here before 12:00 noon since I had plans for Monday at noon.
He said he would tell him and said that Dan really appreciated me letting him wait till Monday. I hate that they start so late, and work so late; I could have worked all week in the mornings. (Well, to them it’s all about them, not what they claim in the ads or sales pitches.-Hal)
Wednesday, November 25, 2009
We are not the only ones who were treated very poorly and dishonestly by Re-Bath.
Read on for another sad story of Re-Bath's unethical practices
Provided by someone who only wanted what they were sold by Re-Bath. A simple quick quality installation, too bad they chose Re-Bath as we did. Never again…
Please read this unfortunate but factual story, also scribed in much the same documentative and chronological fashion as we recorded our sordid dealings, including her thoughts at the time of the writing.
To be clear, this is another completely different Re-Bath “job” than what we lived through. See if any of it parallels your Re-bath experiences:
Starts off innocently enough…
On Monday June 22, 2009, I phoned Re-Bath to have someone come to my house to price a new tub or shower unit. I explained how we had tried to do it ourselves but it was worse than a nightmare.
I explained that we had an ad from a paper and that was how we heard about them. The woman on the phone said she would send a man on Thursday June 25th at 7pm. She was very nice and the call went well. She was surprised to hear how much money and time we had already spent on our tub. I feel like I made the right call!
On Tuesday June 23rd, I went to the Re-Bath store in Framingham to see the options. I liked the shower unit because it gave a lot of room in the shower. I liked the surround because it was flat and there was nothing to bang your arms on. It looked very nice and roomy. I loved it! The people there are really nice, very helpful and I am happy about this job! I feel like this will end all of our bathroom problems once and for all! (If she only knew what was to come.-Hal)
On June Thursday 25th at 7:15 Chris Dezotell from Re-Bath showed up and we discussed all of the possibilities. He was very informed and very nice to deal with. He measured the shower unit, I explained that we needed more room, and that the tub we put in was not the right surround and that was why there was no arm room on the left side. He saw it and agreed it was not right, he said yes you can see that. He said that Re-Baths shower unit would fit and work well.
He explained that Re-Bath will own the shower for life, and explained, if we bought it, it will be their responsibility and that we would be covered for life. He told us this is a stress free one day install. We talked to Chris till 9:45pm and picked out the shower and surround we liked, we picked out the doors the colors.
I explained to Chris that I wanted the Unit to come all the way to the door hinge, just as our old tub had before we tried to replace it, I wanted the door frame down and the tub or shower to go all the way to it because we really need the room and the one that is there now is not big enough.
He said no problem and that he will order a 32 inch shower unit, I stressed that the shower must be at least 32 inches since the 30 inch tub is WAY too small! Chris said that the 32 inch shower would be plenty of room. I pointed out how our shower head was not in the middle of our tub it is off side and you have to aim it out of the tub to hit the person in the shower. I told him I wanted the new one in the middle. He said that was also no problem to correct. (Same style all agreeing and promising salesman type we were treated too...Hal)
We'll pick up later with more of this story, we promise it is worth your time to follow along....
Provided by someone who only wanted what they were sold by Re-Bath. A simple quick quality installation, too bad they chose Re-Bath as we did. Never again…
Please read this unfortunate but factual story, also scribed in much the same documentative and chronological fashion as we recorded our sordid dealings, including her thoughts at the time of the writing.
To be clear, this is another completely different Re-Bath “job” than what we lived through. See if any of it parallels your Re-bath experiences:
Starts off innocently enough…
On Monday June 22, 2009, I phoned Re-Bath to have someone come to my house to price a new tub or shower unit. I explained how we had tried to do it ourselves but it was worse than a nightmare.
I explained that we had an ad from a paper and that was how we heard about them. The woman on the phone said she would send a man on Thursday June 25th at 7pm. She was very nice and the call went well. She was surprised to hear how much money and time we had already spent on our tub. I feel like I made the right call!
On Tuesday June 23rd, I went to the Re-Bath store in Framingham to see the options. I liked the shower unit because it gave a lot of room in the shower. I liked the surround because it was flat and there was nothing to bang your arms on. It looked very nice and roomy. I loved it! The people there are really nice, very helpful and I am happy about this job! I feel like this will end all of our bathroom problems once and for all! (If she only knew what was to come.-Hal)
On June Thursday 25th at 7:15 Chris Dezotell from Re-Bath showed up and we discussed all of the possibilities. He was very informed and very nice to deal with. He measured the shower unit, I explained that we needed more room, and that the tub we put in was not the right surround and that was why there was no arm room on the left side. He saw it and agreed it was not right, he said yes you can see that. He said that Re-Baths shower unit would fit and work well.
He explained that Re-Bath will own the shower for life, and explained, if we bought it, it will be their responsibility and that we would be covered for life. He told us this is a stress free one day install. We talked to Chris till 9:45pm and picked out the shower and surround we liked, we picked out the doors the colors.
I explained to Chris that I wanted the Unit to come all the way to the door hinge, just as our old tub had before we tried to replace it, I wanted the door frame down and the tub or shower to go all the way to it because we really need the room and the one that is there now is not big enough.
He said no problem and that he will order a 32 inch shower unit, I stressed that the shower must be at least 32 inches since the 30 inch tub is WAY too small! Chris said that the 32 inch shower would be plenty of room. I pointed out how our shower head was not in the middle of our tub it is off side and you have to aim it out of the tub to hit the person in the shower. I told him I wanted the new one in the middle. He said that was also no problem to correct. (Same style all agreeing and promising salesman type we were treated too...Hal)
We'll pick up later with more of this story, we promise it is worth your time to follow along....
Wednesday, November 18, 2009
It would appear our local Re-Bath has raped as many customers as they think they can in this area…
We went by the local Re-Bath “store” (the one we visited prior to purchasing our nightmare) the other day and it was gone. Gee, with such a quality product how could not stay in business? Yeah, right. Must've been their ethics, (lack thereof?).
A couple guesses: Either they gave up on our area, or enough people wised up to their scam that they could not afford to stay. Maybe they took from as many as that area could manage?
Not like it was in a high rent area, they were a scab on a blighted area. Good riddance whatever the reason is our take on it. We just hope they did not set up shop somewhere else to the detriment of another community.
A couple guesses: Either they gave up on our area, or enough people wised up to their scam that they could not afford to stay. Maybe they took from as many as that area could manage?
Not like it was in a high rent area, they were a scab on a blighted area. Good riddance whatever the reason is our take on it. We just hope they did not set up shop somewhere else to the detriment of another community.
Thursday, October 1, 2009
Mold And Mildew
If you recall… part of the sales pitch it was that Re-Bath uses materials that have fungicide and mildew inhibitors. That the installation will not be susceptible to such growths...
Well, you guessed it, Re-Bath lied to us.
Our shower is so full of mold and mildew, even though we spray it down with the recommended (by Re-Bath no less) shower cleaner daily. And we do not live in a humid area. We have a fan and a window so it’s not like it should be a breeding ground for something “guaranteed” not to grow in this environment.
Just one more reason to NEVER DEAL WITH RE-BATH unless you enjoy having your time wasted, your intelligence insulted, and your home damaged all the while, paying through the nose for the privilege of having them screw you.
We just wanted to make sure everyone knows about this scam so we will continue to update this blog with the shortcomings of the abysmal installation attempts as they decompose. If only Re-Bath and it sleazy employees only had the life expectancy of this crappy product. Not to be confused with the B.S. line of lifetime warranty, we mean the real life of it, which makes a used Yugo look like it will last forever by comparison…
Stay tuned for more riveting drivel about one of America's worst companies and scams and how they ripped us off... Re-Bath!
Well, you guessed it, Re-Bath lied to us.
Our shower is so full of mold and mildew, even though we spray it down with the recommended (by Re-Bath no less) shower cleaner daily. And we do not live in a humid area. We have a fan and a window so it’s not like it should be a breeding ground for something “guaranteed” not to grow in this environment.
Just one more reason to NEVER DEAL WITH RE-BATH unless you enjoy having your time wasted, your intelligence insulted, and your home damaged all the while, paying through the nose for the privilege of having them screw you.
We just wanted to make sure everyone knows about this scam so we will continue to update this blog with the shortcomings of the abysmal installation attempts as they decompose. If only Re-Bath and it sleazy employees only had the life expectancy of this crappy product. Not to be confused with the B.S. line of lifetime warranty, we mean the real life of it, which makes a used Yugo look like it will last forever by comparison…
Stay tuned for more riveting drivel about one of America's worst companies and scams and how they ripped us off... Re-Bath!
Tuesday, March 17, 2009
It’s apparently a national scam, not just local…
While doing research and trying to get help from anyone we could to straighten out this mess Re-Bath of California started and Re-Bath of San Diego perpetuated, we found an interesting and disheartening series of facts.
All over the country we found other people who have been treated the same as we were by both their local Re-Bath franchise operators and the national corporate office of Re-Bath in Arizona.
Testimonial after testimonial, all with so many common threads it is becoming nearly impossible to believe that Re-Bath is not just a poorly run sham of a company, but truly a scam operation backed by the corporate office. Every one of the testimonials that has progressed past the local level we’ve found winds up at the feet of the same people at Re-Bath corporate and the ripped off consumers are stone-walled.
It really does seem like they have a formula to rip off people wanting a bathroom make over.
The scam starts with complaints about the professionalism of the salesperson. If the consumer contracts with the Re-Bath franchise, they are overcharged, both in the down payment and the overall cost.
Next comes the part about them not getting the materials together in a timely manner.
Then they come late, are sloppy, usually unlicensed and rarely finish in the time the quoted. More often than not they cause damage and refuse to take responsibility.
This is happening across the entire United States.
Sometimes the workers never comeback and leave the customer with an unusable mess of a bathroom. Remember one of their slogans is One-Day, No Mess, No Stress, Blah Blah Blah. They are full of it.
Next the customer tries to contact the franchise only to be treated badly if they connect, but most of the time they are blown off by Re-Bath. Many times the customer is sued by the Re-Bath franchise before the job is done too.
Almost all Re-Bath scam operators pay their Better Business Bureau dues, so it looks like they are reputable, but we’ve found the BBB is not our friend either.
So the next step is for the customer to try to contact the corporate office after being blown off by the local cheaters. Here’s where we get some interesting alternate actions from Re-Bath corporate. Sometimes they are very sympathetic sounding “shocked that such a thing could happen”. Other times they are bullied or stone-walled. But the constant is before anything gets resolved, Re-Bath corporate refuses to help, they always back the franchise no matter what. Even if they sounded like they were on your side at the beginning. Keep pushing and they start with the threatening lawyer claims.
Here’s a call to arms for all the customers who have been cheated by Re-Bath. Let’s stand together and demand a fair end to this crooked companies actions. Make them take responsibility. After all they have always said they would, they just haven’t.
The internet is a powerful tool, let’s use it and take back our bathrooms!
All over the country we found other people who have been treated the same as we were by both their local Re-Bath franchise operators and the national corporate office of Re-Bath in Arizona.
Testimonial after testimonial, all with so many common threads it is becoming nearly impossible to believe that Re-Bath is not just a poorly run sham of a company, but truly a scam operation backed by the corporate office. Every one of the testimonials that has progressed past the local level we’ve found winds up at the feet of the same people at Re-Bath corporate and the ripped off consumers are stone-walled.
It really does seem like they have a formula to rip off people wanting a bathroom make over.
The scam starts with complaints about the professionalism of the salesperson. If the consumer contracts with the Re-Bath franchise, they are overcharged, both in the down payment and the overall cost.
Next comes the part about them not getting the materials together in a timely manner.
Then they come late, are sloppy, usually unlicensed and rarely finish in the time the quoted. More often than not they cause damage and refuse to take responsibility.
This is happening across the entire United States.
Sometimes the workers never comeback and leave the customer with an unusable mess of a bathroom. Remember one of their slogans is One-Day, No Mess, No Stress, Blah Blah Blah. They are full of it.
Next the customer tries to contact the franchise only to be treated badly if they connect, but most of the time they are blown off by Re-Bath. Many times the customer is sued by the Re-Bath franchise before the job is done too.
Almost all Re-Bath scam operators pay their Better Business Bureau dues, so it looks like they are reputable, but we’ve found the BBB is not our friend either.
So the next step is for the customer to try to contact the corporate office after being blown off by the local cheaters. Here’s where we get some interesting alternate actions from Re-Bath corporate. Sometimes they are very sympathetic sounding “shocked that such a thing could happen”. Other times they are bullied or stone-walled. But the constant is before anything gets resolved, Re-Bath corporate refuses to help, they always back the franchise no matter what. Even if they sounded like they were on your side at the beginning. Keep pushing and they start with the threatening lawyer claims.
Here’s a call to arms for all the customers who have been cheated by Re-Bath. Let’s stand together and demand a fair end to this crooked companies actions. Make them take responsibility. After all they have always said they would, they just haven’t.
The internet is a powerful tool, let’s use it and take back our bathrooms!
Thursday, November 20, 2008
Yet Another Unethical And Illegal Response From Re-Bath. It Just Keeps Getting Worse.
We again get a response from Heidi. Remember, she did not have the authority, just a little while ago. Now she’s in charge again? What?
Who the heck is really in charge there? Pass the buck. Waste the customer’s time. Lie to their face. Don’t return phone calls. Claim you are the one who has authority. Claim you have no authority. Claim the fax machine is lying. Claim the customer is lying. Claim you only have authority again. Lie, lie, lie.
The product is a sham, the business is a scam. Re-Bath is a terrible company and the people that work it have proven to us that they sleazy jerks with no morals or ethics.
She wrote and sent the below email to us some time after 4:00PM. Had we not stayed late at work, we would not have seen this until sometime the next morning.
Again, this was sent with less than a four hour required response time or they would “cease all communication”. :
“Your email was forwarded to me, and here is Re-Bath, LLC’s response:
Attached is our final offer. You may return this to us via fax, by 8:00pm tonight and we will issue you a check for $5,050.00. This agreement cannot be altered or we will not accept it. If we do not receive the agreement by 8:00pm tonight, we will cease all communication with you and we will not make any future offers.
Our fax number is (480) 833-7199.
Regards,
Heidi Seyler
Re-Bath, LLC”
Who the hell do they think they are? THEY DON’T HAVE THE RIGHT TO MAKE OR ENFORCE THAT DEMAND! What unethical CHEATS!
A business or person cannot make demands like this legally. But this is Re-Bath, dishonest and operating in this bullying illegal manner to the end.
Not only is it illegal, there is no way anyone could remotely consider this is an ethical way to do business. They know they are creating an artificial deadline that is impossible to uphold in a court of law.
But then we already know perjury is common conversation for them from our experience first hand in court with Re-Bath agents. So why would we think if we ended up in court again they would remotely tell the truth? Absolutely despicable behavior.
They should be ashamed of themselves, but that would mean they have a conscience, trust us, they have repeatedly shown us they do not. They do have a lot of people’s money they have traded for a crappy low quality product, and apparently that drives them to continue to screw anyone they can.
But if that is all they have, and a sleazy work ethic, why not take it as far as they can. It’s not like it going to hurt their reputation, they’ll just lie some more.
Avoid this company and the scams they perpetrate on unsuspecting and trusting citizens. We learned the hard way Re-Bath will most likely screw you like they did us if you decide to use them.
Who the heck is really in charge there? Pass the buck. Waste the customer’s time. Lie to their face. Don’t return phone calls. Claim you are the one who has authority. Claim you have no authority. Claim the fax machine is lying. Claim the customer is lying. Claim you only have authority again. Lie, lie, lie.
The product is a sham, the business is a scam. Re-Bath is a terrible company and the people that work it have proven to us that they sleazy jerks with no morals or ethics.
She wrote and sent the below email to us some time after 4:00PM. Had we not stayed late at work, we would not have seen this until sometime the next morning.
Again, this was sent with less than a four hour required response time or they would “cease all communication”. :
“Your email was forwarded to me, and here is Re-Bath, LLC’s response:
Attached is our final offer. You may return this to us via fax, by 8:00pm tonight and we will issue you a check for $5,050.00. This agreement cannot be altered or we will not accept it. If we do not receive the agreement by 8:00pm tonight, we will cease all communication with you and we will not make any future offers.
Our fax number is (480) 833-7199.
Regards,
Heidi Seyler
Re-Bath, LLC”
Who the hell do they think they are? THEY DON’T HAVE THE RIGHT TO MAKE OR ENFORCE THAT DEMAND! What unethical CHEATS!
A business or person cannot make demands like this legally. But this is Re-Bath, dishonest and operating in this bullying illegal manner to the end.
Not only is it illegal, there is no way anyone could remotely consider this is an ethical way to do business. They know they are creating an artificial deadline that is impossible to uphold in a court of law.
But then we already know perjury is common conversation for them from our experience first hand in court with Re-Bath agents. So why would we think if we ended up in court again they would remotely tell the truth? Absolutely despicable behavior.
They should be ashamed of themselves, but that would mean they have a conscience, trust us, they have repeatedly shown us they do not. They do have a lot of people’s money they have traded for a crappy low quality product, and apparently that drives them to continue to screw anyone they can.
But if that is all they have, and a sleazy work ethic, why not take it as far as they can. It’s not like it going to hurt their reputation, they’ll just lie some more.
Avoid this company and the scams they perpetrate on unsuspecting and trusting citizens. We learned the hard way Re-Bath will most likely screw you like they did us if you decide to use them.
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