Thursday, November 20, 2008

Yet Another Unethical And Illegal Response From Re-Bath. It Just Keeps Getting Worse.

We again get a response from Heidi. Remember, she did not have the authority, just a little while ago. Now she’s in charge again? What?

Who the heck is really in charge there? Pass the buck. Waste the customer’s time. Lie to their face. Don’t return phone calls. Claim you are the one who has authority. Claim you have no authority. Claim the fax machine is lying. Claim the customer is lying. Claim you only have authority again. Lie, lie, lie.

The product is a sham, the business is a scam. Re-Bath is a terrible company and the people that work it have proven to us that they sleazy jerks with no morals or ethics.

She wrote and sent the below email to us some time after 4:00PM. Had we not stayed late at work, we would not have seen this until sometime the next morning.

Again, this was sent with less than a four hour required response time or they would “cease all communication”. :

“Your email was forwarded to me, and here is Re-Bath, LLC’s response:
Attached is our final offer. You may return this to us via fax, by 8:00pm tonight and we will issue you a check for $5,050.00. This agreement cannot be altered or we will not accept it. If we do not receive the agreement by 8:00pm tonight, we will cease all communication with you and we will not make any future offers.
Our fax number is (480) 833-7199.
Heidi Seyler
Re-Bath, LLC”

Who the hell do they think they are? THEY DON’T HAVE THE RIGHT TO MAKE OR ENFORCE THAT DEMAND! What unethical CHEATS!

A business or person cannot make demands like this legally. But this is Re-Bath, dishonest and operating in this bullying illegal manner to the end.

Not only is it illegal, there is no way anyone could remotely consider this is an ethical way to do business. They know they are creating an artificial deadline that is impossible to uphold in a court of law.

But then we already know perjury is common conversation for them from our experience first hand in court with Re-Bath agents. So why would we think if we ended up in court again they would remotely tell the truth? Absolutely despicable behavior.

They should be ashamed of themselves, but that would mean they have a conscience, trust us, they have repeatedly shown us they do not. They do have a lot of people’s money they have traded for a crappy low quality product, and apparently that drives them to continue to screw anyone they can.
But if that is all they have, and a sleazy work ethic, why not take it as far as they can. It’s not like it going to hurt their reputation, they’ll just lie some more.

Avoid this company and the scams they perpetrate on unsuspecting and trusting citizens. We learned the hard way Re-Bath will most likely screw you like they did us if you decide to use them.


Anonymous said...

Is this it? I have been following this I need more closure than you ran out of gas.

HelpfulHal said...

Sorry for the delay. Christmas obligations. There is more to come, but our time is required elsewhere at the moment. Merry Christmas!

Anonymous said...

I agree, just don't deal with Re-Bath. It's sort of like a Ponzi scheme in the sense that some people win and some lose. It's POSSIBLE that you'll end up with a nice-looking bath, but you could also get screwed.

I had a contractor take my 50% deposit (by check), then cease being an authorized Re-Bath installer 3-weeks later. When I called (about 30-days after signing the contract) to ask what was taking so long, I was told that they were having financial problems and could not buy the parts. This was followed by a phone call from the contractor in which the contractor initiated arguing, for the sake of arguing. (For example: Re-Bath didn't end the franchise, we ended the franchise.) I replied, "what difference does it make who ended the agreement. If you don't have an agreement, then you can't legally go around installing Re-Bath." I found his argumentativeness to be very intimidating.

I called Heidi who had no record of me. After I faxed the contract to Heidi, she told me that a different contractor had the franchise now. Her proposed solution was to transfer the contract to the new contractor. (What she failed to realize was that even if the new contractor did a great job on my bath, I would look at it and be reminded of the alleged attempted theft.) Heidi stopped communicating with me from that moment forward, with one possible exception. I'm still not sure if it was Heidi, or someone pretending to be Heidi. I have my doubts, but I'll skip over this part of the story because it's growing so long.

Initially, I did not blame Re-Bath - this was a rogue contractor. But I was shocked at the lack of interest in getting these guys prosecuted! After reading other persons' experiences with Re-Bath, I can see that Re-Bath is just as much of the problem.

But my story has a happy ending. My bank got my money back! I did not know that a check can be challenged, similar to a challenge on a charge card. So, it's been a very educational experience.

HelpfulHal said...

Your comment "Heidi stopped communicating with me from that moment forward, with one possible exception. I'm still not sure if it was Heidi, or someone pretending to be Heidi." sure fits the way we were handled by her.
The whole company acted that way, hiding in their shells like turtles only to snap and lie and avoid any real attempts to correct the situations they initiate.

They will get theirs someday. Karma is a bitch. So is someone else...