Wednesday, February 27, 2013

We received this comment from someone who says they operate a Re-Bath franchise!

He says his name is Jack Gallagher and we decided the fairest most honest way to respond was openly, and also to give him the appropriate attention. 
Here is his letter:

“Helpful Hal. I take offense to your trashing of all Re-Bath dealers as being a rip=off or a scam. I've operated my franchise, Re-Bath of Central California for 5 years by delivering top notch customer service with many reviews to validate the quality end product we deliver. Be careful to lump all dealers in with a few bad ones. The same can be done in any industry. I paid good money to join this franchise and do not appreciate your trashing of all dealers. Time to get over your spilled milk and move on. Sorry that you had such a bad experience but your experience most likely caused the dealer whom performed your work to be removed from the network. “

Here is our response:

Well Jack,
To be quite honest, we took offense to all of the Re-Bath dealers/franchises we dealt with, and the corporate staff treating us so badly. 
We did not trash “all Re-Bath dealers”.  We only called out the ones we dealt with or were operated (at least claimed to be) by those we had dealings with that caused great damage to our home and were prosecuted for breaking the law.  
(We still stand by our opinion and firsthand observations that they really are a Rip-Off and a scam.)
Plus, we allowed other complaints made by other highly dissatisfied (ripped-off) customers of Re-Bath throughout the nation to be shared on our blog if they wished to do so.  It was pointed out clearly who were the "guests".  (Maybe you should reread what was written and take it in context before jumping to any conclusions?  You’re not the first Re-Bath dealer to misunderstand what was written and get upset.)
If you want to take offense with us, fine, it is your right, as shortsighted as that logic is (for what it is worth we never badmouthed your franchise, weren't even aware of it). 

But maybe you should look at the reality of the situation and simply how bad the reputation of Re-Bath as a whole is before you complain to or about any victims for TELLING THE TRUTH of what happened to them and before complaining about something you say you are not involved with. 
(Ever heard of guilt by association?  Might be something to consider since there is so much bad press online about the company you chose to buy into.  Point being, don’t blame us for pointing out what other members of your "network" did.)

The franchises we dealt with also claimed the same thing to us that you do in your letter:
“delivering top notch customer service with many reviews to validate the quality end product we deliver”.  
But the real question is, how many complaints have you had?  Sadly there were far more dissatisfied customers than satisfied ones with the franchises we dealt with.  We found that out after the damage had begun.  They hand picked the few good comments that they either pulled the wool over their customers eyes, or got lucky and didn’t screw the job up. 
(Or if you are as cynical as we are now..., we'd suspect some of the testimonials we fabricated.  You know, lies?)
If you want to draw a correlation to that, go for it.  We know most people who have dealt with Re-Bath (as we have) will do so.

Since you brought it up, should we start asking around your neck of the woods to see if there any of your customers that regret dealing with Re-Bath… or your franchise?  Purely in the interest of honesty, integrity and full disclosure.  What could be wrong with that...?

You also wrote :
” Be careful to lump all dealers in with a few bad ones.” 
In the case of Re-Bath, we have to agree, but which side of the argument are you on now?  Freudian slip?  (Another reason we included the verbatim letter you wrote to us.)

We’re sorry you paid good money to get a Re-Bath franchise.  Maybe you should have done your homework first (as we should done before contracting with Re-Bath) before dumping that good money into a company with such a bad reputation.  Sounds like a little bit of sour grapes. Or whine… (Hey, you had your spilled milk jab at us...)

The first dealer we dealt with was ultimately removed/rejected/ejected from Re-Bath, but not for all the stuff he did as an agent of Re-Bath (as you say you are) to our home and to us personally, and as reprehensible as that behavior was, it was ultimately condoned and protected by corporate Re-Bath.  
(It was his claims of stalking us and the vile personal threats (that we had to provide proof of) that subsequently and ultimately led to his “dismissal” from the RE-Bath “network”.)

The second dealer, the one that caused our downstairs ceiling to cave in and flooded our attic, is still operating as far as we know.

So you'll have to forgive us if we don’t buy your viewpoint that substandard Re-Bath franchise operators are weeded out of the network. 
We are not saying you are to be automatically lumped into the group of those bad franchises, (even though you wrote that we should do that...), just that your comment holds no water (much like our "Re-Bath" flooded ceiling...) with us due to our firsthand experience.   We saw how badly and unethically operated franchises were protected by the corporation, not the consumers.

As always, we recommend you do your homework before working with any contractor. 
We learned our lesson and will NEVER deal with any Re-Bath franchise no matter how much they claim they are not like the others.  Even if it were true (as unlikely as that could even be in our perspective and experience) we know that if there were a problem that was not resolved with the franchise, there is nowhere to turn but legal action as the Re-Bath corporation would not help the customer. 
(Then again what are the odds the franchise wouldn't initiate legal action before trying to resolve the issue?  From our firsthand experince, presumably quite high...)
Remember, we dealt with the corporate side too, that showed us the problems are not just franchise deep, but ingrained in the “network”.

Thursday, November 29, 2012

Is it ironic that “Anonymous” posted a comment trying to tell the world about a new Re-Bath local to us?

Here is the post: “Rebath opened at a differnt location in Orange. Nice showroom!”

As long as people keep posting, we figure we can keep warning others… BTW, Nice job spelling there “Anonymous”, real “quality” spelling…

Sure, new location…, and probably the same way of “doing business” as we experienced too? At least if these recent reviews are considered.

There are pages of Re-Bath complaints (64 as of today…) here, and posted as recently as just a few days ago no less… :

Or this one, 86 COMPLAINTS! And new complaints less than a month ago:

But wait! There’s more:

It is not just a coincidence there are so many COMPLAINTS about Re-Bath.
Occam’s Razor comes to mind too.

If this new location is operated by the same people that were at or connected with the Signal Hill, Huntington Beach or Mission Viejo Re-Baths, we have no doubt it is another operation to rip people off.

In addition to that, beware when dealing with any person with the last name Summy, it has been our experience these people are out to rip us off.   Check it out for yourself, (or read previous installations of our blog here...).

Be very cautious folks. Do your homework, and double or triple check references. Re-Bath has proven to very many people to be an awful company to deal with. And if you think you speak to someone who thinks they got lucky and had good service, ask them about the warranty...

It seems from what is being shared all over the internet the warranty is worthless if you actually try to use it. (It was our firsthand experience too.) How much do you want to bet that if you can get a person to even look at your problem (created by Re-Bath) that they won’t claim it is either “your fault” or “not covered” by some loop hole despite the sales pitch of “We’re not happy unless you are”?

Be very cautious folks. Do your homework, and double or triple check references. Yes, we know we said that before, it is THAT important.   With today's economy, a scam like this could wipe you out!

Thursday, August 25, 2011

Weasel is still bemoaning his loss...

The sad little ineffectual jerk and all around loser who screwed himself out of the Re-Bath family by being an ass and making psychotic sounding threats is still whining to us in this blog. Who is it that can't get over it? The wittle weasal.

We somewhat enjoy the fact this loser is still focused on us, as perverted as he is. We don't mind or even care he can't seem to let it go. It means WE WON! And he LOST!

We are proud to have helped protect the public from this shyster.

Remember to do your homework and fully check out any contractor before hiring them.

Wonder what the next pathetic response will be from that loser? Don't care. We won!

Tuesday, June 14, 2011

We stopped paying attention to the blog for a few months and look at what we missed…

Another comment posted by the ubiquitous “Anonymous” on 6/12/11, and he should know being a Re-Bath “insider”…or is it “EX-insider?...?:

“FYI. None of these people have worked for Rebath for sometime.”

We have no proof of that claim being correct, as the author prefers to hide behind his nom-de-plume, as generic and unimaginative as it is, therefore its value is debatable, but it is not a surprise from the way they (yes, Re-Bath) conducted business, hence the reason for this blog.
(Interestingly the Re-Bath of California webite links now say “ACCOUNT SUSPENDED”. Seems like a fitting balance in the grand scheme of the world…)

Again, since that claim is OBVIOUSLY being made by someone associated with Re-Bath, either currently or in the past, how accurate can it really be?
*See our earlier points as to the inherent dishonesty we were treated to by Re-Bath agents and representatives...

We, as stated earlier, were made aware that one raging jerk of a franchise operator had lost his franchise due to threats he made after ripping us off. After reading so much online about how Re-Bath operates, it is a wonder how they are even still in business as a whole. Also, as we earlier mentioned, it appears he is still trying to rip people off doing the same crap under yet another business name. That info came from online sources linked to the Re-Bath of CA on Willow.

In regard to that last sentence there is this…

Also posted by someone hiding behind the moniker “Anonymous” (could it be the same person?) on 4/1/11:

“We are the only Luxury Bath dealer in the south land. If you have a problem with our company please call or email us. We would like to address your concerns. Otherwise, Luxury Bath is a trademark and we need to defend it. The Rebath company you are refering in your post is no longer in business and was never a part of the Luxury Bath franchise.”

If the proprietor of the above referenced Luxury Bath thinks we are putting out incorrect info it should be re-stated that the discussed info came from Re-Bath of CA’s online public listing. Same old Re-Bath phone number was even listed as was the email info!

Now who wants irony? The web address "" as provided by that rejected Re-Bath franchise operator when he claimed to now be a Luxury Bath franchise takes you to the EXACT same “ACCOUNT SUSPENDED” page as trying to access the Re-Bath of California web address. Hmmm, more than JUST a coincidence?

We never claimed to have a problem with “Luxury Bath”. Only pointed out that the Re-Bath of CA had stated they changed their name (after being kicked out of the Re-Bath family…) to “Luxury Bath”. Don’t shoot the messenger…

It is also interesting how you can be the ONLY Luxury Bath in the southland if the Willow street address is/was also a Luxury Bath at the same time. Seems you have an issue to address of someone claiming something different than you are stating. (Sounds a little like Re-Bath in that respect…)
In reality, it is your problem (Mr. Luxury Bath) if a snake (or weasel) is misleading the public by claiming it to be his business. Maybe you should confront him? Not sure if that could be simply done by looking in the mirror or not.

It is also amazing how after all this time, Re-Bath agents, (OK maybe EX-agents is a better term…) are still posting comments in this blog...

Remember, everyone, do your home work BEFORE contracting with ANYONE to do any work. Look at how many bad reviews there are for Re-Bath across the country. There is a reason for it. And since the franchise that did so much damage to our home has been disallowed the use of the Re-Bath name, and then claimed to be doing the same basic stuff using “Luxury Bath” as their business name, is it not wise to do your homework here too?

If they are not the same outfit, one would think they would be pleased to prove they never had any association with Re-Bath, or Bath-Pro (Re-Bath of California was Bath-Pro before they were Re-Bath, see earlier posts in this blog for full details). But if it is the same people, shouldn’t that history be made public to you too? Don't you want to know who you are letting into your home?

Protect yourselves consumers. Ask those pertinent questions. Check the contractor’s license number, it is free online. Verify the company name and owner’s name. Do they all check out correctly? Are they up to date? (And don’t trust the BBB, if the business is a paying member, they get a much better rating they possibly really deserve.)

Thursday, April 21, 2011

We Received This Comment And Felt It Should Be Shared Publicly Since It Mirrors Our Nightmare.

More continued shameful and shamful activity from a Re-Bath franchise and the same apparent lies from Re-Bath corporate.

Sent on April 11, 2011, this is yet another persons story: (We added the bold type.)

"Re-Bath in Seattle,WA area and Re-Bath Corporate are equally bad. 4/11/2011 I am coming up on a year after the first faulty install and since then Re-Bath corporate have been to my house several times.

Every time, including initial install, there is damage done to the walls around the tub and shower.

To date, I have spent over $1000 on drywall and baseboard repairs and painting. I could live with it if it was now done right but it is not!

The handle for the water mixer is loose, the shower head is tightened so hard that I can't replace it with a water saver shower head. (My water bill has gone up since they replaced the hardware the last time and I don't even like what it looks like now).
The pipe coming out of the wall with the shower head is not very tight and "wiggled" when I tried to get the shower head off.

The caulking is horribly sloppy and all over the place and still it is coming off!!
I could go on for hours but having already lost several days work ($$$) to try to get this done I will most likely find a good attorney and sue this rip-off company.

I have never sued anyone but this company should not be allowed to operate the way they are.
They make promises and then you never hear from them again.

I have dealt with 3 different people at corporate and they are all liars.

I'm pretty sure they are waiting for the 1 year to have gone by. I'm sure there is some fine print somewhere that says they are not responsible after a year."

We share your frustration and wish you luck in getting some compensation. We took legal action and are glad we did not let them get away with everything they tried to rip us off for. As far as we could tell they have NO ETHICS and will likely attempt dispicable actions if you try to sue or just deal with them.
Be strong and take some comfort in knowing you have many other Re-Bath victims rooting for your success.

Remember, everyone, like we have been saying, do your home work BEFORE contracting with ANYONE. Look at how many bad reviews there are for Re-Bath across the country. There is a reason for it. Maybe it is the terrible work they have done and a total lack of ethics and honesty? You be the judge.

Thursday, March 10, 2011

Regarding The Power of the Pen - Just To Be Absolutely Clear…

We have no wishes for any contractor anywhere to not be able to operate legally and earn an honest productive living.

On the contrary, we hope there are more reputable contractors are in the proverbial pool available to the public.

It can only serve to create competitive pricing and better workmanship. That translates to more satisfied customers and likely repeat business for those reputable contractors. Win-Win don’t you think?

If the knowledge of what to check for before contracting with a business saves some people the aggravation and costs of dealing with a less than reputable or professional contractor, how can that be construed as a negative? Unless you are one of those unscrupulous contractors maybe?

The onus of ethical behavior is upon the business and/or contractor, and if that responsibility is not met, it is not the customers fault. And it should come as no surprise that the word of bad service travels farther and faster than that of good service.

Contractors: Don’t get mad at the consumer if you fail to follow the rules and laws in place, or get caught lying to or cheating a customer. You need to take responsibility.
Expect the customer to tell others what transpired. If you are lucky it will be recognition for a job well done. If you are less than ethical, you deserve what you get when they share the truth publicly.

We are only offering this information to help enlighten the public to protect themselves from the contractors that are out there not being honest, ethical or operating above the laws of the applicable areas they may work in.

Remember, this blog was only started after and because we were taken advantage of by an unscrupulous, dishonest and unethical contractor and the refusal by the parent company to take responsibility when our home was seriously damaged by Re-Bath. If they had acted ethically and made proper restitution, we would not have felt the need to share our experience.

Who Says The Power Of The Pen Is Diminished? Just A Public Service Announcement...

Well, now it appears the operator of the Re-Bath franchise that caused us so many problems (Re-Bath of California located in Signal Hill/Long Beach) has once again changed the company's name.
We were confident it was only a matter of time before that operation exhausted the pool of customers available in that area by their practices and would have to change names again.

Yes, prior to ripping off people (like us for example) under the Re-Bath name, it was the Bath Pro name they were doing the same business under. And before that it was another name according the Better Business Bureau records. We noticed the pattern of changing the company name but continuing with the unethical conduct and shoddy workmanship back in 2008 when we contacted the BBB. They had a list of complaints attached to that address.

Now while the domain name of routes you to the new company, its company name is NOT Re-Bath.

How does that work? Is that being honest or ethical?
Would it be right to use to route internet traffic to Kia?
The location is listed as the same Signal Hill CA address and says they are now using "Luxsan" products. What is the real honest story?

What about Re-Bath being the absolute best product? Hmmm, hogwash and snake oil you say?
Only putting this out for full disclosure. Really, if this "Luxsan" product has been around for twenty years, and Re-Bath was the best according to this same franchise only three years ago, why the switch? Why now?

And why keep the Re-Bath name for the website? Is that legal? Ethical? Yes we are repeating, but only because it needs to be addressed by any potential customer.

Wonder if the Re-Bath Corporate people are aware of and/or OK with having a tarnished ex-franchise, and now apparently a competitor to them, vying for the same market share and still using the national brand's (copyrighted?, trademarked?) full name as his web address?
Yes, why the misleading web address...?

Are we not allowed to wonder such things?
We can only assume (is it too much to hope?) this outfit has finally wised up and obtained the proper licensing, (althought with the misleading web address it is tough to reconcile...), as was lacking while plying this "trade" when dealing with us. But we would not be surprised in the least if they have continued in the illegal ways that caused us (and that responsible party) so many problems.

If you speak up and go public using legal First Amendment channels when you are wronged and/or cheated by a business, you can make a difference and maybe help others become aware of what is out there.
Share your honest experience, otherwise the assholes of the world may get a pass, or worse, screw someone else, someone you may know and care about.
Granted we did not come out ahead in this ordeal, but maybe we enlightened (alerted?) a few people about our situation and experience and they were able to make an informed decision on their own. If they chose to steer clear from the nightmare of dealing with a less than ethical contractor, they are better for it.

As we have been saying, do your homework. This includes checking about how long a company has been doing business by the name they are using NOW.
Just because they say they have been doing such and such for 15 odd years, check and see how long they have been doing it under the current name.

After all, who thinks the sales pitch from for example, the newly formed Luxury Bath of California, is going to include the information of only being in business for a short time?
No, it is likely the pitch will include all the "many years of experience" accrued as other companies. (That is not a lie is it? What is a lie of omission? Not claiming this is a case of that!)

But certainly polished up a bit, you know, without the baggage of Re-Bath problems (like dissatisfied customers that feel like they were rip-off royally by this company under a different name…) no doubt. At least that is what we would presume is what will happen...
And to be fair, we did predict the name change quite a while ago… But of course, it is only supposition on our part, we are not saying this has happened yet.

Also whenever you are going to hire a contractor, check the names on the licenses! And check if they are they current. Often, some contractors forget to change the names on those licenses, it was one of the tools we used to track down our problem contractor's past daliances. If there was a recent name change, especially away from a more recognizable brand, it might be considered as a red flag. Dig a little deeper... Ask "why"? Then try to verify the answer you get.

We used to take people as being inherently honest. After this nightmare with Re-Bath, we don't.

Honest people should not be offended when you ask for references and to back up what they say.

Although in this case, due to our dealings with the whole lot of Re-Bath agents we did, we can understand how it could be a plausible excuse that a franchise owner would want to distance themselves from the corporate name branding.
But in our perspective, that is NOT the case here.

It appears that the Re-Bath of California franchise was terminated from the Re-Bath family by Re-Bath corporate. Maybe someone should ask “why?” before contracting with whatever company dujour is occupying the Signal Hill shop and doing essentially the same work?

Maybe it was those graphic threats sent about offering to do violent bodily harm to Re-Bath executives...? Maybe it was something else? Inquiring minds should want to know...

Why are we discussing this? To offer to and allow the public to have more information than what may be available at face value so they will be able make an informed decision if they choose to. More information makes the process easier and safer for the consumer. And if the contractor is operating ethically and honestly, they should have nothing to hide, don'tcha think?

Do your homework folks, background checks are easier than ever and sadly more important than ever too.