Tuesday, November 4, 2008

Is That The Light At The End Of The Tunnel? YES, But It’s Not Daylight, It’s A Train and We’re About To Get Railroaded!

On 6-17-08 we received this email:

“Attached is our final offer regarding the resolution of your complaint against Re-Bath of California. This includes the Manufacturing Lifetime Warranty on the Re-Bath products. Please sign and return this agreement to us by end of business day Wednesday, June 18th, 2008. Once this is signed and returned to us, a check will be issued to you and a copy of the warranty will be sent with it.
Please let me know if you have any further questions.
Heidi Seyler
Re-Bath, LLC
P. (800) 426-4573 ext. 112
F. (480) 833-7199”

After having the “agreement” (Maybe Re-Bath should look up the word agreement so they can understand it constitutes a meeting of the minds.) reviewed by legal counsel it was suggested a minor change should be made as the way it was written was not a balance offer by any means.

In fact said counsel used the legal term of “That is a Bullshit document, and who ever wrote it knows it.”

The minor change did not negate the intent, just slightly protected us in an area that was very unlikely to even occur, but would cause Re-Bath no harm, unless they were guilty of doing what they claimed they did not and were not doing. And even in that case it still would probably been a moot point. Is there enough double talk in there?

The fact that they refused to accept it and denied receiving it speaks volumes to their motives and intentions.

On 6-19-08 we received this untruthful email. (The claim that it was not received by 5:00PM is a total lie as we have the fax confirmation that it was received well before 9:00AM on the 18th of June 2008):

“The agreement that was faxed into us was amended from the original version of what was sent to you.
Due to the fact that our General Release was not returned to us by 5:00pm on June 18th, 2008 we are considering our offer null and void and no further offers will be made.
Heidi Seyler
Re-Bath, LLC “

Notice they are canceling their warranty because they claim we did not meet the unfair short term arbitrary time frame they demanded that we meet, even though we indeed met it.

The warranty is not something they have the right to cancel. They are liable, PERIOD!

To claim we lost our chance at collecting by not meeting their arbitrary and unlawful deadline (when we have written documentation that we did) is flat out dishonest.

They don’t even have the right to demand that we meet that short deadline especially since it was made by sending a blind email!

WHAT A BUNCH OF RE-BATH! We are sure this is the way they treat the majority of the customers they cheat. It is astounding the lies they tell, and they can’t even keep them consistent.

If you are unfortunate enough to contract with them, the odds of you being treated like this, or Heaven forbid worse, are quite great.


JeffK said...

Hal, read my post #187 on the blog
site: "Archive Ohword". Just type
Rebath under search and then scroll
down. My E-mail address is at the
bottom of the posting if you care
to respond. Jeff

Anonymous said...

I have a big similar story about Re-Bath too. Email me at spomox@comcast.net and I will send you the VERY LONG story.

HelpfulHal said...

For others, here's the link. Lot's of scary stuff in that thread. Potential Re-Bath users beware!


HelpfulHal said...

Care to share in this forum?