Thursday, September 18, 2008

Re-Bath Tries to Void Our Warranty Or Refuse to Pay For The Damage That Warranty Was Supposed To Protect Us From

What good is a warranty if it is to be voided in order to be applied?

In a message dated 6/5/2008 3:57:04 P.M. Pacific Daylight Time, writes:
“Upon review of your punch list as well as the quote for your bath & kitchen ceiling repair, Re-Bath is prepared to offer you the following:
- Compensate you for the cost to repair your kitchen & bath ceilings (items 1 & 4 on your punch list) - $4,050.00
- Compensate you for the cost to repair the paint damage caused to your master bath ceiling (item 2 on your punch list) - $250
In exchange for this compensation, you agree to sign an agreement releasing Re-Bath of California, Re-Bath of San Diego & Re-Bath LLC of any further responsibility or liability & accepting the installation “as is”.
Please respond by e-mail if this is agreeable to you.
Norm Murdock, CFE
Vice President - Franchise Operations
Re-Bath LLC
421 W Alameda Dr
Tempe, AZ 85282
ph 480-844-2596 ext 126
fax 480-833-7199”

Can you believe the audacity?
Re-Bath Corporate (Norm Murdock) now refuses to honor the warranty, yet they want us to absolve them of any and all responsibility in order to get them to pay for the water damage to the kitchen ceiling and bathroom floor and give up all rights to collect from Re-Bath of CA for subsequent damages. What the heck do they think a warranty is, or means?

Earlier Norm said he would compensate us fairly. This jerk now actually expects us to surrender our warranty to collect, or forfeit reimbursement of the damages they caused us. And for less that the agreed upon monetary figure! Granted the warranty probably is not worth the paper it’s written on, but how can anyone at that corporate level expect to leverage a written lifetime warranty they provide (as a cornerstone to the sale of their product) and owe on due to their own incompetence against the damages they caused.
Mind-boggling! He is either a total moron or total crook. (Anyone wishing to vote or comment is welcome to.) What he is trying to do is absolutely criminal.

Let’s make this clear to everyone reading this. By law you cannot force someone to give up the rights to the warranty in order for them to collect on that warranty. Think about it.

Let’s say you buy a new car. Let’s say it comes with a 6 year 60,000 mile bumper to bumper warranty, pretty standard stuff.
When it only has been driven 50 miles, the engine blows up. The dealer and the manufacturer then tell you they will only fix it if you sign off and state that if any else ever goes wrong with that car, it is not under any warranty. If you don’t sign away your warranty, they will not fix or repair the car. You are stuck with it.

Of course that is illegal in the automotive world and in business in general. But that is exactly what Re-Bath VP Norm Murdock was demanding!

Do you really want to deal with a company that operates with those kinds of deceitful ethics?

Another point to be made is that Dave Sanders, the President of Re-Bath corporate was being copied on every email sent to Re-Bath, and refused to take our calls or respond to voice mail messages or email messages. In effect hiding under his desk it seemed. But then we got the same impression from Mr. Murdock on many occasions too. Sure makes them look like a bunch of cowards and cheats, and their actions shore up that perspective too.

No comments: