Monday, September 29, 2008

Re-Bath Apparently Requires a Little Legal Refresher Course About Warranty Obligations

We had to send this on 6-13-2008 after reviewing the “release” Re-Bath corporate sent, seems someone was either going the extra mile to cheat us, or was very ignorant:

“Mr. Murdock,
The damage from the water leak caused by Re-Bath is not something that allows Re-Bath to eliminate the warranty we were given (see Heidi Seyler’s email below*) in order to be compensated. The warranty and the leak damage are two separate issues. The release you submitted is not a fair agreement. You are asking us to give up our rights in order for Re-Bath to pay for damages they directly caused and are already fully liable for.

Option one is payment in full, as per the punch list you requested. It fully releases Re-Bath and its affiliates from all responsibility.

Option two covers the damage done to our home by the water leak created by Re-Bath. It also requires Re-Bath to honor the warranty last issued by Heidi Seyler on 2/22/2008. It does not release Re-Bath of California from responsibility. (Email referenced is provided below.)

Copies of the work orders/invoices from Pat’s Pronto Plumbing are still required for either option.


*Below is the email from Heidi Seyler referenced in the above email response:

In a message dated 2/22/2008 7:32:19 A.M. Pacific Standard Time, writes:

In an effort to resolve the dispute regarding the installation that was done by Re-Bath of California, Re-Bath LLC has contracted with San Diego Re-Bath to complete the following work:

1. Remove the wall surround, shower pan and shower seat
2. Install a new shower pan, wall surround, shower seat and window kit
3. Build up wall to make flush and even; including near light switch and fixtures
4. Re-install the existing shower door

Upon your agreement to the completion of the above work, San Diego Re-Bath will order the required materials and contact you to schedule the installation. Once the above installation is complete, you will receive the Re-Bath Limited Lifetime Warranty on the materials used. San Diego Re-Bath will offer their standard workmanship/labor warranty of one year.

I apologize for your inconvenience and hope to receive your approval on the above scope of work. No further work beyond the above items will be completed. Please let me know if you have any questions.


Heidi Seyler
Re-Bath, LLC”

It sure appears that when Re-Bath executives decide to do something, they feel they are not limited by the promises made by others in their organization, (or themselves for that matter) or the laws the rest of the world are bound by either.

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