Mark continued to install the shower alone. Mark was very nice and answered any questions I had. He was really polite and great to deal with.
At the time when Mark was hanging the shower door he called me in to show me where it would go, I said great. He stood it up in the center of the shower ledge area. I agreed it was perfect.
But when he was done later however, it was not where he said it would be,
(We had the exact same thing happen. Seems to be the way they work.-Hal),
it was less than a 1/8th of an inch from the inside of the shower, he explained that was because the door frame was in the way. (The door frame that was not supposed to be there according to what Chris said, I asked for and, he and Dan had all said ok to.)
I was not happy.
It was the reason I replaced the old tub, just this problem is now on the other side. I said Oh but I don’t like that, it looks off it looks wrong.
He said there was nothing he could do the door frame was in the way. I said well it wasn’t supposed to be there anyway remember?
He said there was nothing he could do. I told him I didn’t like the way it looked. He apologized and again said there is nothing that can be done.
Mark had finished up at 11:05 pm. The tub was in and I was tired. On his way out Mark said he would be back on Friday the 24th around 8am to put in the floor.
Later in bed my husband and I talked and I said everything else is really looking good so far, but the shower door looks wrong.
We both were disappointed.
On Wednesday July 22nd George and I talked about the shower size, it seems to be too small, not just the door but the shower at the bottom area, we measured it and it is only 30 3/8th inches wide not 32 like ordered.
We were both bummed! (Can you say Bait & Switch?-Hal)
On Friday July 24th Mark arrived at 12:45pm and explained that he had to finish up another job. (Always an exscuse, never a resolution. Was he late to the ealier job? Our bet is it was just another excuse based on our experience.-Hal)
He went right to work he was very polite and covered all of my rugs. It again was a pleasure even though he was late and I could have worked this morning.
I asked again about the shower door, he said he wasn’t able to put it where it should go but that it was good there where it was. I said is this a 32 inch shower? He said yes it is. He put down the floor and finished at 11:10pm. He said he would be back at 9am the next day to grout. He was really friendly very polite and did a really good job and I have no complaints about Re-Bath or their workers, (We’re gonna interject a big NOT AT THIS TIME comment here…-Hal), other than the shower door not being in the center where it belongs and because the shower is too small the door placement makes it even smaller.
It looks fudged. (Um,'cause it is...?-Hal)
Matt from Re-Bath called that afternoon to see if he could send Melissa to take the after photo that night, I explained that they were not done and won’t finish till Monday. He said ok he would call back.
He wasn’t surprised that it was taking so long and I wondered why. (Yeah, not a surprise to the Re-Bath folks who know about the scam…-Hal)
On Saturday July 25th Mark arrived a 1:09pm he told us his bank account had been broken into somehow and that he spent the morning with the bank.
(Always some excuse laced with drama, something to make the customer feel sorry for them, it too is part of the SOP for them, and they tried to play it on us too. Shameful.-Hal)
Mark grouted and finished up at 7pm. The floor looked great. No toilet or sink till Monday but it looks great. Mark gave me a receipt and asked for the balance, I gave Mark a check for $3238.oo Leaving a balance of $2000.00 since Dan was not coming back till Monday to finish and I wouldn’t pay it off till it was done. He said ok he understood.
I stressed to him to tell Dan how important it was for him to be done here before 12:00 noon since I had plans for Monday at noon.
He said he would tell him and said that Dan really appreciated me letting him wait till Monday. I hate that they start so late, and work so late; I could have worked all week in the mornings. (Well, to them it’s all about them, not what they claim in the ads or sales pitches.-Hal)
Showing posts with label Bait and Switch. Show all posts
Showing posts with label Bait and Switch. Show all posts
Tuesday, December 8, 2009
Thursday, December 3, 2009
And it just keeps getting “better”:
On Wednesday July 15th I got a call from Re-Bath asking if they can reschedule for this following week of the 20th of July.
I said ok, Great!
She said they would start on Tuesday the 21st between 7-8am.
I agreed.
She said that was the shower only and they would come back on the 24th for the floor and finish on the 25th a Saturday.
I said but what happened to two days?
She again said the floor takes a while, I said ok.
I rescheduled my work again to accommodate them. (Re-Bath has no consideration for the customer once they get some money, no matter how inconvenient they are to them, it will be the “customers fault” for some reason.-Hal)
I don’t like the idea that now there were 3 days separating the two jobs and that I would be without a toilet or sink for 4 days, but hey it is only four days, and I am really looking forward to a nice big shower!!! (Yeah, only four days…-Hal)
On Thursday July 16th, a man from Re-Bath, named Matt Phillips called to ask me about the nightmare of a time we had replacing our old tub, He told me he had heard about it and he said it would be great for sales. I said I had the whole story on an email, very detailed and he was welcome to it. He asked if a girl, I believe named Melissa, could come by to take photos of the tub and me with a sad face to show the before and then could she come again later to show the after? I said ok, it sounded like fun. He said she would be at my house on Friday the 17th between 8:30 and 9am. So I said ok.
On Friday July 17th I waited till 12:00 when Re-Bath called to say they couldn’t make it and that they could come on Monday the 20th. I said fine. I am a little bummed that he waited so long to let me know, I would have worked today. (Sound familiar? Anyone? Talk about indifference at the very least, but really it's total disregard for the convenience of the customer. Very rude, very Re-Bath. –Hal)
(You may recall the agreed upon completion date was 7-30-09. They hadn’t even started the job, yet they are delaying it almost a week, and extending the work time by an additional 50%. And we’ll begin our counting at this point… -Hal)
More to come soon…
I said ok, Great!
She said they would start on Tuesday the 21st between 7-8am.
I agreed.
She said that was the shower only and they would come back on the 24th for the floor and finish on the 25th a Saturday.
I said but what happened to two days?
She again said the floor takes a while, I said ok.
I rescheduled my work again to accommodate them. (Re-Bath has no consideration for the customer once they get some money, no matter how inconvenient they are to them, it will be the “customers fault” for some reason.-Hal)
I don’t like the idea that now there were 3 days separating the two jobs and that I would be without a toilet or sink for 4 days, but hey it is only four days, and I am really looking forward to a nice big shower!!! (Yeah, only four days…-Hal)
On Thursday July 16th, a man from Re-Bath, named Matt Phillips called to ask me about the nightmare of a time we had replacing our old tub, He told me he had heard about it and he said it would be great for sales. I said I had the whole story on an email, very detailed and he was welcome to it. He asked if a girl, I believe named Melissa, could come by to take photos of the tub and me with a sad face to show the before and then could she come again later to show the after? I said ok, it sounded like fun. He said she would be at my house on Friday the 17th between 8:30 and 9am. So I said ok.
On Friday July 17th I waited till 12:00 when Re-Bath called to say they couldn’t make it and that they could come on Monday the 20th. I said fine. I am a little bummed that he waited so long to let me know, I would have worked today. (Sound familiar? Anyone? Talk about indifference at the very least, but really it's total disregard for the convenience of the customer. Very rude, very Re-Bath. –Hal)
(You may recall the agreed upon completion date was 7-30-09. They hadn’t even started the job, yet they are delaying it almost a week, and extending the work time by an additional 50%. And we’ll begin our counting at this point… -Hal)
More to come soon…
Wednesday, December 2, 2009
And to continue with our guest’s story, please read on:
We asked Chris if we could use the faucets that we have since they match our bathroom and are less than a year old but he said no, that in order to have a life time warrantee we needed to have them replaced, he told us what colors were available so we went with gold. (Bet Re-Bath takes them during the install...-Hal)
When we finished up, He informed us that Re-Bath will call us to set a time. That the whole process will take only two days since we were having a new floor installed by Re-Bath too.
Normally it is 24 hours but the floor will take a day as well.
(There goes the One-Day installation they charge a premium for… -Hal)
He gave us a copy of the papers stating that the job will be completed by 7-30-09. He gave us a price of $7,858.00. We gave him a deposit of $2,620.00 and we agreed on the prices and times and dates. When he left we were very happy with our decision. This is looking really great so far!! I need to come up with $2000 more between now and then since all I saved was 6k. I think I can sell my car.
On June 26 I called Chris to make sure he ordered a 32 inch tub. I was afraid he did not since it is not written on the form that he gave us. (Re-Bath is notorious for the salesmen making promises to the customer and not documenting them, in the end, the customer is the victim.-Hal) He said no problem the customer is always right, (Remember that for later.-Hal) and that the 32 inch shower was ordered. I thanked him.
On Tuesday July 14 Re-Bath called to schedule an appointment. They set up a date of Aug 3rd for the tub to be replaced they were to return on Aug 4th to tear up the floor and then again on the 5th to lay the floor then grout.
I asked why so long that Chris had said two days, Not three? She said well the floor takes a lot of time. I said you also told me that the job would be completed by the 30th? She said they were very busy. (Always an excuse for every broken agreement or promise, it is the only way Re-Bath knows how to proceed.-Hal) I said ok it was not a big deal. So I planned to have everything done that week and I rearranged my schedule to fit it all. I can’t wait this is going to be sooooo good!!
(It sounds like our guest is happy at this point even with some of the problems encountered. Stay tuned, it will become a story all too familiar and upsetting to other Re-Bath customers.-Hal)
When we finished up, He informed us that Re-Bath will call us to set a time. That the whole process will take only two days since we were having a new floor installed by Re-Bath too.
Normally it is 24 hours but the floor will take a day as well.
(There goes the One-Day installation they charge a premium for… -Hal)
He gave us a copy of the papers stating that the job will be completed by 7-30-09. He gave us a price of $7,858.00. We gave him a deposit of $2,620.00 and we agreed on the prices and times and dates. When he left we were very happy with our decision. This is looking really great so far!! I need to come up with $2000 more between now and then since all I saved was 6k. I think I can sell my car.
On June 26 I called Chris to make sure he ordered a 32 inch tub. I was afraid he did not since it is not written on the form that he gave us. (Re-Bath is notorious for the salesmen making promises to the customer and not documenting them, in the end, the customer is the victim.-Hal) He said no problem the customer is always right, (Remember that for later.-Hal) and that the 32 inch shower was ordered. I thanked him.
On Tuesday July 14 Re-Bath called to schedule an appointment. They set up a date of Aug 3rd for the tub to be replaced they were to return on Aug 4th to tear up the floor and then again on the 5th to lay the floor then grout.
I asked why so long that Chris had said two days, Not three? She said well the floor takes a lot of time. I said you also told me that the job would be completed by the 30th? She said they were very busy. (Always an excuse for every broken agreement or promise, it is the only way Re-Bath knows how to proceed.-Hal) I said ok it was not a big deal. So I planned to have everything done that week and I rearranged my schedule to fit it all. I can’t wait this is going to be sooooo good!!
(It sounds like our guest is happy at this point even with some of the problems encountered. Stay tuned, it will become a story all too familiar and upsetting to other Re-Bath customers.-Hal)
Friday, September 12, 2008
Now to Get Re-Bath to Pay For the Ceiling They Destroyed…
Sadly, the story is still not over, you may recall two separate sets of unlicensed Re-Bath installers made a leak which destroyed our downstairs ceiling. Now we are faced with getting that replaced at another major inconvenience to us. Can you believe the Re-Bath installers actually thought we would have them try to fix it? Don’t make us cry.
Our bathroom flooring is destroyed due to Re-Baths multiple attacks on it. The baseboards are gone. The sub floor is damaged. The walls are gouged up and it had a custom multi-color pattern painted on it which will be difficult if even possible to match. And the bathroom ceiling was also gouged up and the paint torn off by Re-Bath so it is in need of repair and repainting.
One would think that in such a severe situation, the people responsible (Re-Bath) would try to facilitate a quick remedy, but no, this is Re-Bath. It is merely another opportunity for them to inconvenience us and cost us more money and time. To them this must just be icing on a cake. Another chance to screw someone!
Even though they are 100% liable and responsible and they know it, we know it; yet they do everything they can to make our lives miserable and drag this atrocious mess out.
Originally Norm asked us what the cost of all the repairs would be. We provided Re-Bath corporate with a full quote (actually had two lined up) in under four days to expedite the repair process of the kitchen ceiling.
Norm Murdock even agreed to monetary compensation for the troubles Re-Bath had caused us. Sharp guy, (shark guy?), he refused to send those offers in writing, and like a sap, we believed him to some degree, but as mentioned before, we write down all the conversations and take very good notes. This was no exception, but then neither is the fact that he later reneged on and lied about the offers.
He made it sound like they were going take responsibility and fairly compensate us for the damages they caused. He wanted a “Punch-List” with every detail listed. We spent hours and hours compiling this very detailed list. Hours that we really did not have to spare, but we were willing to work with them. (Yep, they got us again, we’re sure that Son-Of-A Bitch got a good laugh at us for wasting even more of our time.) We found out first hand Norm Murdock is also a prime liar like so many of the other “Management Material” Re-Bath employees we dealt with.
We’re going to bet in the Re-Bath Handbook of Guidelines and Ethics there must be an entire chapter on how to lie with a straight face and an even tone to your voice.
OK, you’re right, there is no such book. After all, Re-Bath has no ethics, so what would the point of such a book be? Just spouting off there...
On May 28th 2008 we sent this email trying to get some action. We thought responding with a thank you was a polite way to reestablish contact. Ever try to be polite to a shark?
“Mr. Murdock, Thank you for processing the reimbursement of the plumbing repair. We look forward to receiving the check in the couple of days.It has been a week since we submitted the quote for repair of the damage done to our home By Re-Bath. We would like to move forward and get these repairs done as soon as possible. While we may now finally have a working shower, it is far from a finished project. And the exposed bathroom floor is more than just an eyesore. Both the kitchen and the bathroom still need to be repaired. What is the status of the quote provided by the contractor for the repair, can you provide us with an update on 5/29/08? We really need to schedule with him as soon as possible to get in line for the work to be done.I am still trying to compile the "punch list", but due to the lost work time and subsequent catching up, I have not been able to complete it yet. Looking forward to your response.”
In true Re-Bath fashion, we received no response. They know they are in the wrong, they know they are responsible for the damage, yet they choose to make every step as difficult for us as possible. What a bunch of jerks! But we are repeating ourselves…
Our bathroom flooring is destroyed due to Re-Baths multiple attacks on it. The baseboards are gone. The sub floor is damaged. The walls are gouged up and it had a custom multi-color pattern painted on it which will be difficult if even possible to match. And the bathroom ceiling was also gouged up and the paint torn off by Re-Bath so it is in need of repair and repainting.
One would think that in such a severe situation, the people responsible (Re-Bath) would try to facilitate a quick remedy, but no, this is Re-Bath. It is merely another opportunity for them to inconvenience us and cost us more money and time. To them this must just be icing on a cake. Another chance to screw someone!
Even though they are 100% liable and responsible and they know it, we know it; yet they do everything they can to make our lives miserable and drag this atrocious mess out.
Originally Norm asked us what the cost of all the repairs would be. We provided Re-Bath corporate with a full quote (actually had two lined up) in under four days to expedite the repair process of the kitchen ceiling.
Norm Murdock even agreed to monetary compensation for the troubles Re-Bath had caused us. Sharp guy, (shark guy?), he refused to send those offers in writing, and like a sap, we believed him to some degree, but as mentioned before, we write down all the conversations and take very good notes. This was no exception, but then neither is the fact that he later reneged on and lied about the offers.
He made it sound like they were going take responsibility and fairly compensate us for the damages they caused. He wanted a “Punch-List” with every detail listed. We spent hours and hours compiling this very detailed list. Hours that we really did not have to spare, but we were willing to work with them. (Yep, they got us again, we’re sure that Son-Of-A Bitch got a good laugh at us for wasting even more of our time.) We found out first hand Norm Murdock is also a prime liar like so many of the other “Management Material” Re-Bath employees we dealt with.
We’re going to bet in the Re-Bath Handbook of Guidelines and Ethics there must be an entire chapter on how to lie with a straight face and an even tone to your voice.
OK, you’re right, there is no such book. After all, Re-Bath has no ethics, so what would the point of such a book be? Just spouting off there...
On May 28th 2008 we sent this email trying to get some action. We thought responding with a thank you was a polite way to reestablish contact. Ever try to be polite to a shark?
“Mr. Murdock, Thank you for processing the reimbursement of the plumbing repair. We look forward to receiving the check in the couple of days.It has been a week since we submitted the quote for repair of the damage done to our home By Re-Bath. We would like to move forward and get these repairs done as soon as possible. While we may now finally have a working shower, it is far from a finished project. And the exposed bathroom floor is more than just an eyesore. Both the kitchen and the bathroom still need to be repaired. What is the status of the quote provided by the contractor for the repair, can you provide us with an update on 5/29/08? We really need to schedule with him as soon as possible to get in line for the work to be done.I am still trying to compile the "punch list", but due to the lost work time and subsequent catching up, I have not been able to complete it yet. Looking forward to your response.”
In true Re-Bath fashion, we received no response. They know they are in the wrong, they know they are responsible for the damage, yet they choose to make every step as difficult for us as possible. What a bunch of jerks! But we are repeating ourselves…
Tuesday, September 2, 2008
Re-Bath Wastes Your Time When They Can’t Take More of Your Money
It has now been FIVE MORE FULL CONSECUTIVE DAYS without our shower. Re-Bath cares nothing about their customers or their convenience, let alone what most people would consider a basic requirement for sanitary living.
We received this answer the evening of Wednesday 5-21-08:
“We are arranging for a plumber to come out tomorrow to fix the leaky shower head. You will be called in advance to confirm the service time.
Regards,
Norm Murdock, CFE
Vice President - Franchise Operations
Re-Bath LLC
421 W Alameda Dr
Tempe, AZ 85282
ph 480-844-2596 ext 126
fax 480-833-7199”
Great, another Re-Bath fiasco in the making. There is no way we are allowing Pat’s Pronto Plumbing back in our home after the lies they told us and the poor work they performed. No wonder they refuse to document what they did. It smacks of shoddy workmanship and it looks like they don’t want to be responsible. Very scary.
We can’t trust anyone who works with or for Re-Bath now. You shouldn’t either, but that’s a call you’ll have to make.
Our response was sent on the same evening and was honest, civil and polite and even gave them some “wiggle room” to save face. But we seemed to have forgotten that they are two faced and it apparently was viewed by them as a sign of weakness, (Sharks/blood in the water?) Try to be nice and see what it’ll get you… at least dealing with these sharks.
“Mr. Murdock,
Thank you for the timely response. The time frame available for a plumber to replace the shower head today begins at 4:00PM and gives him one hour and forty-five minutes to facilitate the repairs. I'll need to know if this schedule works by11:00AM to be able to accommodate it. Please understand that we are not trying to be uncooperative or difficult, but we have an appointment that cannot be changed and I cannot lose any more time from work than the amount I'm already losing by leaving early to allow entry at 4:00. The plumber that was sent before is not an option as he was late to an unacceptable degree and even more importantly, he lied about the work performed and materials he used. After further inspection this morning it appears the center hole of the escutcheon was not sealed as he told me and I noticed water being drawn into the crack. The escutcheon must be removed and the insides inspected and dried.
I compared the hand held shower wand part with the normal stationary part (that head that does not work correctly) and cannot see a way to switch or interchange them. I hoped it would be an easy repair that I could handle, but it appears to be assembled with an upset pin (or rivet).
This brings up another issue that was brought to the attention of the Re-Bath of California's installer and to Randy Summy (via phone) at the time of the original installation in early October and also to Heidi Seyler shortly thereafter. The fixtures that we were shown and were sold to us by the salesman, John Park, were constructed of metal according to him. Granted, he only showed photos, not the actual fixtures, but specifically described them as all metal construction, not plated plastic. No literature with specifications was made available about the fixtures during his pitch. What was installed was a cheap plastic product, as evidenced by its early failure at this time. While I realize the fixtures are supposed to have a lifetime warranty via Re-Bath, if they don't even last a year, Re-Bath will be replacing a lot of them. I can't imagine these fixtures coming from the manufacturer with such a stout warranty. I also realize that the odds are it was damaged during the last installation attempt, but again, if they had performed the logical testing on the work performed before leaving our home...
In the interest of saving all involved some time, I suggest the quality metal massage type shower head we were sold should be what is installed. I do not think what is on there is a product that is designed to be repaired when it fails, it logically would be discarded. I'm not asking for anything more than what we were sold.
And since a plumber is going to be doing this repair, it seems logical to have him also remove the escutcheon and the white caulk around it, dry it, and apply correctly clear silicone. I am aware of the potential of one day delay of use of the shower again, but at this point I think you'll agree that getting it done now makes more sense than having another potential wall/ceiling leak and/or being inconvenienced more in the future, plus it saves Re-Bath a nearly certain future service call. At the same time the shower pipe can be secured as referenced in yesterday's email.
Please inform the plumber that written documentation of the work performed is required to be provided to us before he leaves the premises. In addition, we need the copies of the work orders from Pat's Pronto Plumbing for the work performed on both 5-17-08 and 5-21-08.
We are still working on compiling the "punch list" and other information.”
We received this answer the evening of Wednesday 5-21-08:
“We are arranging for a plumber to come out tomorrow to fix the leaky shower head. You will be called in advance to confirm the service time.
Regards,
Norm Murdock, CFE
Vice President - Franchise Operations
Re-Bath LLC
421 W Alameda Dr
Tempe, AZ 85282
ph 480-844-2596 ext 126
fax 480-833-7199”
Great, another Re-Bath fiasco in the making. There is no way we are allowing Pat’s Pronto Plumbing back in our home after the lies they told us and the poor work they performed. No wonder they refuse to document what they did. It smacks of shoddy workmanship and it looks like they don’t want to be responsible. Very scary.
We can’t trust anyone who works with or for Re-Bath now. You shouldn’t either, but that’s a call you’ll have to make.
Our response was sent on the same evening and was honest, civil and polite and even gave them some “wiggle room” to save face. But we seemed to have forgotten that they are two faced and it apparently was viewed by them as a sign of weakness, (Sharks/blood in the water?) Try to be nice and see what it’ll get you… at least dealing with these sharks.
“Mr. Murdock,
Thank you for the timely response. The time frame available for a plumber to replace the shower head today begins at 4:00PM and gives him one hour and forty-five minutes to facilitate the repairs. I'll need to know if this schedule works by11:00AM to be able to accommodate it. Please understand that we are not trying to be uncooperative or difficult, but we have an appointment that cannot be changed and I cannot lose any more time from work than the amount I'm already losing by leaving early to allow entry at 4:00. The plumber that was sent before is not an option as he was late to an unacceptable degree and even more importantly, he lied about the work performed and materials he used. After further inspection this morning it appears the center hole of the escutcheon was not sealed as he told me and I noticed water being drawn into the crack. The escutcheon must be removed and the insides inspected and dried.
I compared the hand held shower wand part with the normal stationary part (that head that does not work correctly) and cannot see a way to switch or interchange them. I hoped it would be an easy repair that I could handle, but it appears to be assembled with an upset pin (or rivet).
This brings up another issue that was brought to the attention of the Re-Bath of California's installer and to Randy Summy (via phone) at the time of the original installation in early October and also to Heidi Seyler shortly thereafter. The fixtures that we were shown and were sold to us by the salesman, John Park, were constructed of metal according to him. Granted, he only showed photos, not the actual fixtures, but specifically described them as all metal construction, not plated plastic. No literature with specifications was made available about the fixtures during his pitch. What was installed was a cheap plastic product, as evidenced by its early failure at this time. While I realize the fixtures are supposed to have a lifetime warranty via Re-Bath, if they don't even last a year, Re-Bath will be replacing a lot of them. I can't imagine these fixtures coming from the manufacturer with such a stout warranty. I also realize that the odds are it was damaged during the last installation attempt, but again, if they had performed the logical testing on the work performed before leaving our home...
In the interest of saving all involved some time, I suggest the quality metal massage type shower head we were sold should be what is installed. I do not think what is on there is a product that is designed to be repaired when it fails, it logically would be discarded. I'm not asking for anything more than what we were sold.
And since a plumber is going to be doing this repair, it seems logical to have him also remove the escutcheon and the white caulk around it, dry it, and apply correctly clear silicone. I am aware of the potential of one day delay of use of the shower again, but at this point I think you'll agree that getting it done now makes more sense than having another potential wall/ceiling leak and/or being inconvenienced more in the future, plus it saves Re-Bath a nearly certain future service call. At the same time the shower pipe can be secured as referenced in yesterday's email.
Please inform the plumber that written documentation of the work performed is required to be provided to us before he leaves the premises. In addition, we need the copies of the work orders from Pat's Pronto Plumbing for the work performed on both 5-17-08 and 5-21-08.
We are still working on compiling the "punch list" and other information.”
Tuesday, August 26, 2008
Re-Bath of San Diego and Re-Bath Corporate Drop the Ball Again and Leave Us with No Shower
Now Tuesday May 20th has rolled around and we have not had the use of our shower for another four days now due to the total and unrelenting incompetence of Re-Bath. We were told on Saturday the 17th that a plumber would be dispatched on Monday the 19th, but Re-Bath drug it’s feet and did not do what they said they would.
(Wow News Flash! Re-Bath Lied!? Naw, it happens all the time, put it on the back page, old news...)
We called Myrna at Re-Bath S.D. since she did not provide us with a valid email address the last time we spoke on the day before. (BTW, Talking with her is not an enjoyable experience, at least for us.)
There is no excuse for disabling a customer’s shower and then refusing to put it back in working order ASAP. You can’t tell us what Myrna, and possibly Heidi, were doing by causing delays wasn’t punitive, and Myrna had a copped really bitchy attitude towards us on the phone, but then again she showed that side of her back when her workers were late several weeks ago too.
After trying to get some action to get our shower back in working order via phone calls, we realized we were going to need a paper trail, so to speak, so we went back to reiterating most of our phone conversations in emails and Word documents, it was a way to keep things honest as the written word can cut down a lot on hearsay, and time has a way of twisting some memories. We had no idea how correct and beneficial that line of logic would turn out to be.
We had to call Re-Bath corporate now since Myrna was claiming it was out of her hands, yet she was the one who was to dispatch the plumber from San Diego. We never should have trusted her to initiate dispatching a plumber as we were told.
(Yeah, we really should have heeded that old Aesop’s Fable. Kick me once shame on the ass, kick me twice, shame on me. Ha, just noticed that, “ass”, how ironically appropriate!)
But really, who would expect anyone to believe that someone in Tempe Arizona would be required to dispatch a plumber from San Diego California to drive to Los Angeles California? We still don’t believe it. Why not use a good “local to the problem” plumber and expedite the repair instead of inconveniencing the customer as much as possible?
Hmmm, think we just hit on another something there; it is all about treating us as bad as they can get away with at this point. It’s the only thing that really jibes with the facts.
At this point it was getting ridiculous how they were saying it was everyone else’s responsibility and acting like we were really unreasonable for wanting a shower (our primary shower) to be useable! And this over a “One Day Installation” that was supposed to be finished about 8 months ago!
Re-Bath really sucks, (for lack of a better term)! But then again, they sure seem to try hard to. At least they can accomplish that one something they set out to do... They certainly have proved to us they cannot do what they advertise though.
(Wow News Flash! Re-Bath Lied!? Naw, it happens all the time, put it on the back page, old news...)
We called Myrna at Re-Bath S.D. since she did not provide us with a valid email address the last time we spoke on the day before. (BTW, Talking with her is not an enjoyable experience, at least for us.)
There is no excuse for disabling a customer’s shower and then refusing to put it back in working order ASAP. You can’t tell us what Myrna, and possibly Heidi, were doing by causing delays wasn’t punitive, and Myrna had a copped really bitchy attitude towards us on the phone, but then again she showed that side of her back when her workers were late several weeks ago too.
After trying to get some action to get our shower back in working order via phone calls, we realized we were going to need a paper trail, so to speak, so we went back to reiterating most of our phone conversations in emails and Word documents, it was a way to keep things honest as the written word can cut down a lot on hearsay, and time has a way of twisting some memories. We had no idea how correct and beneficial that line of logic would turn out to be.
We had to call Re-Bath corporate now since Myrna was claiming it was out of her hands, yet she was the one who was to dispatch the plumber from San Diego. We never should have trusted her to initiate dispatching a plumber as we were told.
(Yeah, we really should have heeded that old Aesop’s Fable. Kick me once shame on the ass, kick me twice, shame on me. Ha, just noticed that, “ass”, how ironically appropriate!)
But really, who would expect anyone to believe that someone in Tempe Arizona would be required to dispatch a plumber from San Diego California to drive to Los Angeles California? We still don’t believe it. Why not use a good “local to the problem” plumber and expedite the repair instead of inconveniencing the customer as much as possible?
Hmmm, think we just hit on another something there; it is all about treating us as bad as they can get away with at this point. It’s the only thing that really jibes with the facts.
At this point it was getting ridiculous how they were saying it was everyone else’s responsibility and acting like we were really unreasonable for wanting a shower (our primary shower) to be useable! And this over a “One Day Installation” that was supposed to be finished about 8 months ago!
Re-Bath really sucks, (for lack of a better term)! But then again, they sure seem to try hard to. At least they can accomplish that one something they set out to do... They certainly have proved to us they cannot do what they advertise though.
Monday, August 25, 2008
Re-Bath Corporate VP Sends a B.S. Email
On 5-19-08 we received this response from Norm Murdock, a VP of Re-Bath corporate. We thought he was going to finally take some responsibility and try to make something right in this mess.
We found his choice of wording in his first paragraph particularly interesting, especially the second sentence.
And also the second to the last sentence in the last paragraph.
Don’t want to ruin the story for you, but it is pure unadulterated poppycock. Or, well, really much worse… I’m sorry; I have to throw the bullshit flag with this pant load he wrote, or more likely pulled off the company apology list.
Please remember, it has been eight months since this started and he has known about it for most of that time, and we have had prior contact with him and the President of Re-Bath, Dave Sanders.
Anyhow, please read on:
"Heidi Seyler forwarded your e-mail to me below.First of all let me apologize for the unpleasant experience you have hadwith Re-Bath. We aim to complete all customers' jobs in a timely fashion totheir complete satisfaction.Here are the facts as I understand them. The work was originally completedunsatisfactorily by Re-Bath of CA. We then dispatched San Diego Re-Bath tofix the problems with the original installation that you were not satisfiedwith. I understand that the urgent issue today relates to a loose plumbingvalve/faucet; Heidi is working with San Diego Re-Bath to try to get aservice technician there tomorrow (Tuesday) to repair. I also understandthat there may be some water damage associated with a leaky valve/faucet forwhich you are getting an estimate to repair & you will forward to us uponreceipt.What I am unclear about are any other "punch list" items that need to becorrected from the work completed by San Diego Re-Bath. If you could provideus a detailed list of these items, we can work with them to address. Wewould like to resolve these issues quickly to avoid any further delay & makesure you are fully satisfied. Please feel free to e-mail this list directlyto me.
Sincerely,
Norm Murdock,
CFEVice President - Franchise Operations
Re-Bath LLC421 W Alameda DrTempe, AZ 85282
ph 480-844-2596 ext 126
fax 480-833-7199"
All we could think of from reading that was: Yeah, right Mr. Murdock, we’d like to believe you, really we would. But look at the track record of all the Re-Bath employees we have had the awful experiences dealing with. We’ll give you the benefit of the doubt for now, we are fair people, certainly a lot fairer sounding than your cohorts, and we will give you the opportunity to prove those words true, if you can!
As much as we hoped, we knew deep down he would probably still try to cheat us, and we were right, he did.
We found his choice of wording in his first paragraph particularly interesting, especially the second sentence.
And also the second to the last sentence in the last paragraph.
Don’t want to ruin the story for you, but it is pure unadulterated poppycock. Or, well, really much worse… I’m sorry; I have to throw the bullshit flag with this pant load he wrote, or more likely pulled off the company apology list.
Please remember, it has been eight months since this started and he has known about it for most of that time, and we have had prior contact with him and the President of Re-Bath, Dave Sanders.
Anyhow, please read on:
"Heidi Seyler forwarded your e-mail to me below.First of all let me apologize for the unpleasant experience you have hadwith Re-Bath. We aim to complete all customers' jobs in a timely fashion totheir complete satisfaction.Here are the facts as I understand them. The work was originally completedunsatisfactorily by Re-Bath of CA. We then dispatched San Diego Re-Bath tofix the problems with the original installation that you were not satisfiedwith. I understand that the urgent issue today relates to a loose plumbingvalve/faucet; Heidi is working with San Diego Re-Bath to try to get aservice technician there tomorrow (Tuesday) to repair. I also understandthat there may be some water damage associated with a leaky valve/faucet forwhich you are getting an estimate to repair & you will forward to us uponreceipt.What I am unclear about are any other "punch list" items that need to becorrected from the work completed by San Diego Re-Bath. If you could provideus a detailed list of these items, we can work with them to address. Wewould like to resolve these issues quickly to avoid any further delay & makesure you are fully satisfied. Please feel free to e-mail this list directlyto me.
Sincerely,
Norm Murdock,
CFEVice President - Franchise Operations
Re-Bath LLC421 W Alameda DrTempe, AZ 85282
ph 480-844-2596 ext 126
fax 480-833-7199"
All we could think of from reading that was: Yeah, right Mr. Murdock, we’d like to believe you, really we would. But look at the track record of all the Re-Bath employees we have had the awful experiences dealing with. We’ll give you the benefit of the doubt for now, we are fair people, certainly a lot fairer sounding than your cohorts, and we will give you the opportunity to prove those words true, if you can!
As much as we hoped, we knew deep down he would probably still try to cheat us, and we were right, he did.
Friday, August 22, 2008
Re-Bath Bait & Switch Tactics
So, let’s see if we can understand how Re-Bath apparently does Bait & Switch for these items. They sell you on a product and it’s such a great item that you will not need the lifetime warranty it supposedly comes with. But they actually install a cheap low quality item that fails in a very short amount of time. But since they did not install what they sold you, it is not covered under the warranty. Is that how it works? Sure seems unfair.
Let’s see, how many items do we feel we were “Baited & Switched” on by Re-Bath?
Well, for one, the thickness of the wall panels they installed is substantially less than the sales samples they showed us. We do have a sample of left over material from the installation, and from the sales samples to prove it.
Another is the above/previously mentioned shower head(s).
The seat for the shower is another item that was switched on us and failed very early on as mentioned in an earlier blog post. They didn’t even mount it to the studs as they claimed they would.
The adhesive is another Bait & Switch type item since one of the selling points was no mold or mildew due to the use of fungicidal adhesives. We did get mold, and they didn’t use fungicidal adhesive.
We were sold a grab rail, but it was never provided or of course installed. They were supposed to come back a third time since they “forgot” it twice originally. We don’t know if that truly is Bait & Switch since they probably only ripped us off on that one. Is that worse? Maybe it’s fraud too?
We found out that the Re-Bath shower pan originally installed by Re-Bath of Ca was a cheap Home Depot type item that retails for about $200.00. Not the higher quality one we were shown and ultimately had installed by Re-Bath of S.D. (Hey they did end up by default doing the right thing on that one point, still it nowhere near offsets for all they troubles they caused.)
They got us in on the quick and non invasive, easy (One Day Installation, No Mess, No Stress and No Inconvenience) pitch. They knew they could not do it, yet they charged us a premium for this “service” and fully failed to deliver it. Seems like Bait & Switch, but we think it is really more like Fraud or maybe Breach of Contract?
They also promised us a written warranty contract to protect us from things like a leak (which so ironically and sadly happened) but reneged on as soon as they took our money.
Gotta say it again, they were caught being flat out liars. We made it clear that without this agreed upon additional warranty, there was no sale. Again, not sure if it constitutes a true Bait & Switch, but it definitely has a “Switch” characteristic to it to us, and the Bait part is they were well aware they would not get the job unless they provided the document (or lied as they did).
So to summarize, there are these eight items in the Bait & Switch arena:
1- Overall Wall System
2- Shower Head
3- Shower Seat
4- Mold Resistant Fungicidal Adhesive
5- Grab Rail
6- Shower Pan
7- Time Frame to Install, and not be Intrusive.
8- Withdrew additional warranty they promised before we agreed to contract with them.
Suffice to say, it is obvious that Re-Bath salespeople, and as far as we are concerned all Re-Bath employees, will say anything to make the sale as well as supplement the sales pitch with representations of items that are far superior to the actual products they install.
Call it what you will, Bait & Switch, Fraud, Lying, Cheating, maybe even Larceny in some cases, (We think it might have been attempted larceny with their trying to take our shower head. It was of value and we stated we wanted to keep it.), the bottom line is we were Ripped-Off by Re-Bath and odds are from our experiences you will be too if you deal with them.
And as if they are not satisfied with installing cheap junk after selling you a perceived quality item, they haul away your old stuff that can be better than what they are installing!
Thankfully we were able to retrieve from the first installers the high dollar and high quality shower head we had when they originally tried to do the install. We made it clear that we wanted to keep it, but they still took it and buried in the back of their truck, we're pretty sure they were hoping we would forget about until they left with it. Even when we called them on it, it took several reminders and walking one of them out to the truck and making him dig it out to give it back.
The next day when we asked where some of the other old items were he told us they took it all to the dump. When they went, we can’t imagine. They left too late to go to the dump they said they went to, and were supposedly tied up the morning. We suspect they reuse a lot of what they take from Re-Bath remodels and sell or otherwise profit from it.
It reeks of unethical actions, and downright dishonesty in the case of our showerhead.
Let’s see, how many items do we feel we were “Baited & Switched” on by Re-Bath?
Well, for one, the thickness of the wall panels they installed is substantially less than the sales samples they showed us. We do have a sample of left over material from the installation, and from the sales samples to prove it.
Another is the above/previously mentioned shower head(s).
The seat for the shower is another item that was switched on us and failed very early on as mentioned in an earlier blog post. They didn’t even mount it to the studs as they claimed they would.
The adhesive is another Bait & Switch type item since one of the selling points was no mold or mildew due to the use of fungicidal adhesives. We did get mold, and they didn’t use fungicidal adhesive.
We were sold a grab rail, but it was never provided or of course installed. They were supposed to come back a third time since they “forgot” it twice originally. We don’t know if that truly is Bait & Switch since they probably only ripped us off on that one. Is that worse? Maybe it’s fraud too?
We found out that the Re-Bath shower pan originally installed by Re-Bath of Ca was a cheap Home Depot type item that retails for about $200.00. Not the higher quality one we were shown and ultimately had installed by Re-Bath of S.D. (Hey they did end up by default doing the right thing on that one point, still it nowhere near offsets for all they troubles they caused.)
They got us in on the quick and non invasive, easy (One Day Installation, No Mess, No Stress and No Inconvenience) pitch. They knew they could not do it, yet they charged us a premium for this “service” and fully failed to deliver it. Seems like Bait & Switch, but we think it is really more like Fraud or maybe Breach of Contract?
They also promised us a written warranty contract to protect us from things like a leak (which so ironically and sadly happened) but reneged on as soon as they took our money.
Gotta say it again, they were caught being flat out liars. We made it clear that without this agreed upon additional warranty, there was no sale. Again, not sure if it constitutes a true Bait & Switch, but it definitely has a “Switch” characteristic to it to us, and the Bait part is they were well aware they would not get the job unless they provided the document (or lied as they did).
So to summarize, there are these eight items in the Bait & Switch arena:
1- Overall Wall System
2- Shower Head
3- Shower Seat
4- Mold Resistant Fungicidal Adhesive
5- Grab Rail
6- Shower Pan
7- Time Frame to Install, and not be Intrusive.
8- Withdrew additional warranty they promised before we agreed to contract with them.
Suffice to say, it is obvious that Re-Bath salespeople, and as far as we are concerned all Re-Bath employees, will say anything to make the sale as well as supplement the sales pitch with representations of items that are far superior to the actual products they install.
Call it what you will, Bait & Switch, Fraud, Lying, Cheating, maybe even Larceny in some cases, (We think it might have been attempted larceny with their trying to take our shower head. It was of value and we stated we wanted to keep it.), the bottom line is we were Ripped-Off by Re-Bath and odds are from our experiences you will be too if you deal with them.
And as if they are not satisfied with installing cheap junk after selling you a perceived quality item, they haul away your old stuff that can be better than what they are installing!
Thankfully we were able to retrieve from the first installers the high dollar and high quality shower head we had when they originally tried to do the install. We made it clear that we wanted to keep it, but they still took it and buried in the back of their truck, we're pretty sure they were hoping we would forget about until they left with it. Even when we called them on it, it took several reminders and walking one of them out to the truck and making him dig it out to give it back.
The next day when we asked where some of the other old items were he told us they took it all to the dump. When they went, we can’t imagine. They left too late to go to the dump they said they went to, and were supposedly tied up the morning. We suspect they reuse a lot of what they take from Re-Bath remodels and sell or otherwise profit from it.
It reeks of unethical actions, and downright dishonesty in the case of our showerhead.
Tuesday, August 19, 2008
More Unprofessional Behavior From Re-Bath and Re-Bath Allies
The water had to be shut off and instead of allowing us to call our local responsible regular plumber; they had one sent from San Diego, probably over 100 miles away.
Yes, it took hours for them to arrive, and yes it was very inconvenient again.
We were even treated to a hard sell scare sales pitch by them to have them install a $490.00 valve so our pipes don’t burst. What a load of hogwash.
They claimed they were the official Re-Bath plumbers for all installations from Los Angeles to San Diego.
We asked why this was the first time they were ever here as every Re-Bath install attempt done here required a plumber. It’s interesting that they have an “official” plumber, but choose not to use them twice at the expense of our home due to the leaks they caused. Or he could just be lying? We’ll leave that one out there without making a definitive call.
We will say that he refused to provide any paperwork regarding the work done on our home. We must have asked a half dozen times, and he said he would only provide documentation if we paid him right then. For repairing incorrectly done plumbing by Re-Bath? Well, it seems they are just as ethical as Re-Bath, birds of feather you know.
He did finally agree to leave a work order documenting what work was done. But he high tailed it out as fast as he could without providing it. Yes, we consider that to be dishonesty.
We got the water turned back on and they went back to work on the installation, but they still managed to screw it up by hacking up the wall to the point they had to extend the wall panel out and leave partial tiles to cover the additional damage they caused. It looks like a second grader did the job, an uncoordinated second grader at that. This was one of the main points of the cosmetic side of the installation we were concerned about. It was discussed every step of the way, yet they still were able to screw it up AGAIN! We cannot believe how stupid these jerks are! Or are they ignorant? Or do they just not care? Sadly it is the consumer who ultimately has to live with this crap.
They were unable to make any of the wall panels look like much more than a patch job.
We also noticed that despite the sales pitch of using mold and mildew proof adhesives to attach the wall panels, the stuff they were using this time had no such fungicides in it. The earlier installations used an adhesive with fungicides, but then again, we saw how well that worked. We know this because we read the labels on the tubes during each installation.
When we asked about this discrepancy we were met with the tactic of “we won’t finish if you don’t let us use it and then you won’t have a shower”. Great, childish threats again, ho-hum… Then it was back to the old “it’s what Re-Bath always uses”. That was a lie too… No surprise, but very tiring to say the least. Then it became, “you tell us what to use”. Why should we have to tell the “professionals” what they should know? We are just comparing what we were sold with what they were installing. You know they would say it voids the warranty too. Another Bait & Switch deal from Re-Bath?
Yes, it took hours for them to arrive, and yes it was very inconvenient again.
We were even treated to a hard sell scare sales pitch by them to have them install a $490.00 valve so our pipes don’t burst. What a load of hogwash.
They claimed they were the official Re-Bath plumbers for all installations from Los Angeles to San Diego.
We asked why this was the first time they were ever here as every Re-Bath install attempt done here required a plumber. It’s interesting that they have an “official” plumber, but choose not to use them twice at the expense of our home due to the leaks they caused. Or he could just be lying? We’ll leave that one out there without making a definitive call.
We will say that he refused to provide any paperwork regarding the work done on our home. We must have asked a half dozen times, and he said he would only provide documentation if we paid him right then. For repairing incorrectly done plumbing by Re-Bath? Well, it seems they are just as ethical as Re-Bath, birds of feather you know.
He did finally agree to leave a work order documenting what work was done. But he high tailed it out as fast as he could without providing it. Yes, we consider that to be dishonesty.
We got the water turned back on and they went back to work on the installation, but they still managed to screw it up by hacking up the wall to the point they had to extend the wall panel out and leave partial tiles to cover the additional damage they caused. It looks like a second grader did the job, an uncoordinated second grader at that. This was one of the main points of the cosmetic side of the installation we were concerned about. It was discussed every step of the way, yet they still were able to screw it up AGAIN! We cannot believe how stupid these jerks are! Or are they ignorant? Or do they just not care? Sadly it is the consumer who ultimately has to live with this crap.
They were unable to make any of the wall panels look like much more than a patch job.
We also noticed that despite the sales pitch of using mold and mildew proof adhesives to attach the wall panels, the stuff they were using this time had no such fungicides in it. The earlier installations used an adhesive with fungicides, but then again, we saw how well that worked. We know this because we read the labels on the tubes during each installation.
When we asked about this discrepancy we were met with the tactic of “we won’t finish if you don’t let us use it and then you won’t have a shower”. Great, childish threats again, ho-hum… Then it was back to the old “it’s what Re-Bath always uses”. That was a lie too… No surprise, but very tiring to say the least. Then it became, “you tell us what to use”. Why should we have to tell the “professionals” what they should know? We are just comparing what we were sold with what they were installing. You know they would say it voids the warranty too. Another Bait & Switch deal from Re-Bath?
Sunday, August 17, 2008
A Re-Bath Scam Theory
Well, instead of being able to get this next uncomfortable experience over in timely manner, once again we were told we had to wait for materials. This will turn out to be more than six weeks of waiting.
This has always had us wondering. When they really needed to, they showed up with materials the next day, but they make it sound like they have to make it just for you. Only when they come with the panels, they always have to cut them to fit onsite. And the pattern we chose we were told was one of most, if not the most, common pattern.
What gives? Are they lying? We think so, but about what? In this case we don’t know, or why? You would think the sooner they finished the job the sooner they would get paid.
Oh yeah, that’s right, they illegally charge the customer 50% down payment before “ordering” the materials. California law states that a down payment for this type of work is to be no more than $500.00 or 10% down.
Let’s see how this could work shall we?
We’ll bet they create this false wait time to somehow justify the excessive down payment. This way they rip off the consumer before they even provide anything tangible. And when they screw up on the installation, or just don’t finish it, they are already turning a profit. We wonder how many times they never come back to do the installation at all?
Then when they sue the unsuspecting customer for the balance they claim is due, they can’t lose in their mind. They already have most of what they want, (since they charged more than the materials actually cost), now they claim if the customer doesn’t pay up, they lose the warranty which frees Re-Bath from any responsibility, or if they some how collect, its pure profit on top of it all.
That plays out to be quite a scam don’t you think?! Conspiracy theory? You decide. We are just spit balling ideas...
This has always had us wondering. When they really needed to, they showed up with materials the next day, but they make it sound like they have to make it just for you. Only when they come with the panels, they always have to cut them to fit onsite. And the pattern we chose we were told was one of most, if not the most, common pattern.
What gives? Are they lying? We think so, but about what? In this case we don’t know, or why? You would think the sooner they finished the job the sooner they would get paid.
Oh yeah, that’s right, they illegally charge the customer 50% down payment before “ordering” the materials. California law states that a down payment for this type of work is to be no more than $500.00 or 10% down.
Let’s see how this could work shall we?
We’ll bet they create this false wait time to somehow justify the excessive down payment. This way they rip off the consumer before they even provide anything tangible. And when they screw up on the installation, or just don’t finish it, they are already turning a profit. We wonder how many times they never come back to do the installation at all?
Then when they sue the unsuspecting customer for the balance they claim is due, they can’t lose in their mind. They already have most of what they want, (since they charged more than the materials actually cost), now they claim if the customer doesn’t pay up, they lose the warranty which frees Re-Bath from any responsibility, or if they some how collect, its pure profit on top of it all.
That plays out to be quite a scam don’t you think?! Conspiracy theory? You decide. We are just spit balling ideas...
Friday, August 15, 2008
Re-Bath of San Diego Begins to Show it’s True Colors or Re-Bath Status Quo/SOP
Since it was obvious Heidi was lied to by Myrna, (Hmmm, she’s starting to act just like Randy Summy, a coincidence, or the way they are taught?), we sent Heidi photos of some the new problems. During a phone conversation on the afternoon of the 3rd of April, Heidi agreed to look at the photos so she could see firsthand what we were describing.
This is an email sent on 4-3-08:
Hello Heidi, Attached are some pictures taken per our conversation of 4-3-08 as well as a word document with some explanations of the photos. It turns out the bow in the wall is truly 1/2 inch deep, not 3/8 inch deep, both are excessive and unsatisfactory and not to the standards of anyone dealing with any sort of quality in these matters. We are very disappointed in the way this situation is being handled. We trusted Re-Bath to do what they said they would do only to be told afterwards the inferior work is up to the standard we were originally sold. Please do us a favor and review your companies sales information and advertising and tell us honestly if you think what has been installed in our home meets the standards touted by the advertising.Our floor is now torn up and additional damage was done to our wall by them even though the installers said they would not be causing any additional damage. (Pictures of that damage can be provided too, but as I mentioned in an earlier conversation, I was willing to work with you to resolve this mess and was willing to shoulder the cost of the floor and touch up of the existing wall damage, but to do more damage and still not fix the problems?) All we are asking is to have the fixture panel replaced as we were told by Luis it would be when he admitted they made a mistake at the time of the installation. They told us they would be back to replace the panel, why are they not being held to their word? Why are we expected to live with an error in installation? We have dealt with Re-Bath in good faith. We were very thorough in explaining what we wanted, and they said they understood fully and would have no problem doing it. We even provided the installers with a home cooked meal and drinks throughout the days they were here. This is not acceptable customer service.Looking forward to hearing back from you.
We couldn’t believe the response…
We were astounded and pleased to hear that Re-Bath of San Diego was going to come back and repair the bowed fixture wall. Concerned too, as we now had seen how they work and react to situations where they screw up.
But sadly we felt backed into a corner. We had a bathroom that had cost us thousands of dollars and was unattractive, unfinished and did not function properly all due to Re-Bath agents. It was an embarrassment to have this mess in our home. They had confiscated our original materials, destroyed almost everything else related. We could not go back. We were at their mercy and could only hope they would be able to do what seemed to be the impossible for them, simply install one wall in the shower and make it all look nice. At least not like the cheesy and shoddy looking way it was at this time.
So we reluctantly agreed. Very fearful of what more they could damage…
This is an email sent on 4-3-08:
Hello Heidi, Attached are some pictures taken per our conversation of 4-3-08 as well as a word document with some explanations of the photos. It turns out the bow in the wall is truly 1/2 inch deep, not 3/8 inch deep, both are excessive and unsatisfactory and not to the standards of anyone dealing with any sort of quality in these matters. We are very disappointed in the way this situation is being handled. We trusted Re-Bath to do what they said they would do only to be told afterwards the inferior work is up to the standard we were originally sold. Please do us a favor and review your companies sales information and advertising and tell us honestly if you think what has been installed in our home meets the standards touted by the advertising.Our floor is now torn up and additional damage was done to our wall by them even though the installers said they would not be causing any additional damage. (Pictures of that damage can be provided too, but as I mentioned in an earlier conversation, I was willing to work with you to resolve this mess and was willing to shoulder the cost of the floor and touch up of the existing wall damage, but to do more damage and still not fix the problems?) All we are asking is to have the fixture panel replaced as we were told by Luis it would be when he admitted they made a mistake at the time of the installation. They told us they would be back to replace the panel, why are they not being held to their word? Why are we expected to live with an error in installation? We have dealt with Re-Bath in good faith. We were very thorough in explaining what we wanted, and they said they understood fully and would have no problem doing it. We even provided the installers with a home cooked meal and drinks throughout the days they were here. This is not acceptable customer service.Looking forward to hearing back from you.
We couldn’t believe the response…
We were astounded and pleased to hear that Re-Bath of San Diego was going to come back and repair the bowed fixture wall. Concerned too, as we now had seen how they work and react to situations where they screw up.
But sadly we felt backed into a corner. We had a bathroom that had cost us thousands of dollars and was unattractive, unfinished and did not function properly all due to Re-Bath agents. It was an embarrassment to have this mess in our home. They had confiscated our original materials, destroyed almost everything else related. We could not go back. We were at their mercy and could only hope they would be able to do what seemed to be the impossible for them, simply install one wall in the shower and make it all look nice. At least not like the cheesy and shoddy looking way it was at this time.
So we reluctantly agreed. Very fearful of what more they could damage…
Wednesday, August 13, 2008
Re-Bath Fails Again. Same Crappy Work, Different Day
They came back Saturday the 22nd of March; at least they came in the morning, later than they said they would be back, but still in the AM. One would think they could be on time, especially when they are staying locally so they can be on time. But one would be wrong…
Considering it was a “One Day Installation” and they had already spent a full day of working on it the day and evening before, we expected them to be done by midday.
Well of course they weren’t. It was about 3:00PM when they finally claimed they were done. And they repeatedly had to remind us that they were working on Saturday and not getting paid for it, and that it was keeping them from their families.
Imagine! They are feeling inconvenienced? Boo Hoo.
Give us a break! Of course they were getting paid, they would not have done this for free, but to whine to us that this was keeping them from their families when their own tardiness and slow working caused us to miss yet another family function and also miss work ourselves, therefore losing income.
We believe we were suffering from what they were complaining about on a much higher scale. The gall of these people!
We inspected the installation and at first glance it looked pretty good. Then we opened the doors and noticed that they were not hung straight. At least this time they were not upside down, but they were obviously crooked. Luis, the lead installer told us they do that on purpose to keep the water in.
Huh? When the doors were closed there was a gap from about midway up.
Then we noticed the window trim was not even installed square to the window, or the walls. And the caulking was very sloppy, AGAIN. Even after we pointed out how poorly the caulk was the first time and we were told they could make it right this time, they failed.
Isn’t caulking one of the most basic skills one should grasp to do any job of this type? Even we can caulk 100% better than these clowns.
But they claim to be the professionals. And on top of that, the best Re-Bath of San Diego has to offer no less.
If that’s the best they have we sincerely urge you to look elsewhere and avoid using them at all costs, because it will cost you…
The linoleum floor was now cut away the entire length of the shower pan. They said they would have to trim a little to make it fit, but since the floor had been damaged so badly by Re-Bath of Ca, they just hacked it up even more and made it a total mess and fully revealed the wood floor. Now there was a big gap between the floor and the pan. Any water that will most assuredly splash out (from the incorrectly hung shower door) will spill onto the now fully unprotected raw wood floor. And they use the same Re-Bath line, “it was that way before!”
Then we see that the panel where the fixtures are (the one that leaked) is bowed in! Just like the opposite wall was from the earlier installation! These guys make fun of the crappy work done by their contemporaries, yet only succeed in repeating the same mistakes!
We see white caulking slivers embedded it the clear silicone. We see smears of glue or caulk or silicone on every wall, and gobs of silicone in the shower. We see the paint on the walls and ceiling is damaged further. We see the baseboards are cut off and missing. More damage than repair if you ask us. Everywhere we look it becomes more and more apparent the Re-Bath installers sent to us are inept sloppy hacks that resort to lies to explain why it doesn’t look like what Re-Bath sells.
They have no answer for how all these problems manifested themselves (again), but admit that the bow in the wall is a mistake (finally!) assure us that they will return and replace it. They also assure us Myrna, the manager of Re-Bath of San Diego will call us first thing Monday morning. You see where this is going don’t you. Do you think we received a call? Of course not, this is Re-Bath!
Considering it was a “One Day Installation” and they had already spent a full day of working on it the day and evening before, we expected them to be done by midday.
Well of course they weren’t. It was about 3:00PM when they finally claimed they were done. And they repeatedly had to remind us that they were working on Saturday and not getting paid for it, and that it was keeping them from their families.
Imagine! They are feeling inconvenienced? Boo Hoo.
Give us a break! Of course they were getting paid, they would not have done this for free, but to whine to us that this was keeping them from their families when their own tardiness and slow working caused us to miss yet another family function and also miss work ourselves, therefore losing income.
We believe we were suffering from what they were complaining about on a much higher scale. The gall of these people!
We inspected the installation and at first glance it looked pretty good. Then we opened the doors and noticed that they were not hung straight. At least this time they were not upside down, but they were obviously crooked. Luis, the lead installer told us they do that on purpose to keep the water in.
Huh? When the doors were closed there was a gap from about midway up.
Then we noticed the window trim was not even installed square to the window, or the walls. And the caulking was very sloppy, AGAIN. Even after we pointed out how poorly the caulk was the first time and we were told they could make it right this time, they failed.
Isn’t caulking one of the most basic skills one should grasp to do any job of this type? Even we can caulk 100% better than these clowns.
But they claim to be the professionals. And on top of that, the best Re-Bath of San Diego has to offer no less.
If that’s the best they have we sincerely urge you to look elsewhere and avoid using them at all costs, because it will cost you…
The linoleum floor was now cut away the entire length of the shower pan. They said they would have to trim a little to make it fit, but since the floor had been damaged so badly by Re-Bath of Ca, they just hacked it up even more and made it a total mess and fully revealed the wood floor. Now there was a big gap between the floor and the pan. Any water that will most assuredly splash out (from the incorrectly hung shower door) will spill onto the now fully unprotected raw wood floor. And they use the same Re-Bath line, “it was that way before!”
Then we see that the panel where the fixtures are (the one that leaked) is bowed in! Just like the opposite wall was from the earlier installation! These guys make fun of the crappy work done by their contemporaries, yet only succeed in repeating the same mistakes!
We see white caulking slivers embedded it the clear silicone. We see smears of glue or caulk or silicone on every wall, and gobs of silicone in the shower. We see the paint on the walls and ceiling is damaged further. We see the baseboards are cut off and missing. More damage than repair if you ask us. Everywhere we look it becomes more and more apparent the Re-Bath installers sent to us are inept sloppy hacks that resort to lies to explain why it doesn’t look like what Re-Bath sells.
They have no answer for how all these problems manifested themselves (again), but admit that the bow in the wall is a mistake (finally!) assure us that they will return and replace it. They also assure us Myrna, the manager of Re-Bath of San Diego will call us first thing Monday morning. You see where this is going don’t you. Do you think we received a call? Of course not, this is Re-Bath!
Monday, August 11, 2008
Re-Bath is making it harder and harder for us to believe anything they tell us.
We went to court and we were appalled at the lies told by Randy Summy under oath. We were surprised the judge did not call him on them too, but since he was an “English as a second language” judge we think Randy got away with a lot due to the judges inability to understand the situation.
But he was able to see in the pictures the crappy work done by Re-Bath and even made a point to ask how Randy could possibly say that the job they did was acceptable.
Of course Randy Summy lost; after all he had no legal right to sue us since he never finished the job. You can’t sue for payment of an unfinished job. At least you can’t win. What a cheat and an idiot. OK that is repetitive. But you would probably repeat that too if it happened to you.
Unfortunately we did not win our counter suit, but the main reason for that is with only about two weeks notice we did not have time to prepare. As mentioned repeatedly earlier, we were not legally served.
In retrospect we guess it would have been better to not show up at the court at all, we were not served so no judgment would have been made. We would have “won” by default, or Randy would have had to re-file. But that is not the way we are, you see we follow the rules even when others are cheating.
After the judgment we contacted Re-Bath Corporate again and pointed out that we had followed the rules and met our obligations only to be left with an unfinished mess (that we paid for) in our bathroom due to the dishonest tactics of Re-Bath of California and Randy Summy.
They agreed that what was done to us by Randy Summy and Re-Bath of California was wrong and offered to have the installation redone. We of course told them it would have to be done by another branch of the company as it was fully proven that Re-Bath of California neither had the experience, skill or integrity to do the job correctly.
Oh, did we fail to mention that the wall panels had come off the walls by this time and were sagging and bellowing out? And this was only in December of 2007. Not even three months old and the installation, as crappy as it looked, became even worse and was failing in a multitude of ways. This is what is called a fact.
And there was mold all over the place. Another issue they guaranteed we would never have to deal with again. Every time we turn around we find they told more lies.
Oh yeah, the corner seat… What about it? It collapsed, could not hold the weight. (We are not big people either.) Mind you this was not the one they originally sold us. (Surprised?) It was a lower quality substitution they brought with them and told us it was a better unit. Like most other times they switched materials on us, we pointed out it did not look as nice as what we were sold, but they argued we would be pleased. And this was supposed to have a lifetime warranty? Cheats and liars, Re-Bath of CA can’t tell the truth for anything apparently.
Back to the story at hand, Re-Bath Corporate said they would correctly re-install the shower at no additional cost to us. They were going to have their best installers do the job. But when they could not get them to come to do the work, (this was many weeks later), they said they would have Re-Bath of San Diego come up to do the work. We were assured they were the best in the area and were not affiliated with Re-Bath of Ca. Well, one of those claims was true, the San Diego Re-Bath is not owned by the Summy family of shysters.
They scheduled the work to be done on Good Friday which was March 21st, 2008. It’s been almost six months since this horrid experience began.
Again we were told they would be able to do most (if not all) of the work in one day and finish some small details on Saturday. You probably know that is not how it played out…
But he was able to see in the pictures the crappy work done by Re-Bath and even made a point to ask how Randy could possibly say that the job they did was acceptable.
Of course Randy Summy lost; after all he had no legal right to sue us since he never finished the job. You can’t sue for payment of an unfinished job. At least you can’t win. What a cheat and an idiot. OK that is repetitive. But you would probably repeat that too if it happened to you.
Unfortunately we did not win our counter suit, but the main reason for that is with only about two weeks notice we did not have time to prepare. As mentioned repeatedly earlier, we were not legally served.
In retrospect we guess it would have been better to not show up at the court at all, we were not served so no judgment would have been made. We would have “won” by default, or Randy would have had to re-file. But that is not the way we are, you see we follow the rules even when others are cheating.
After the judgment we contacted Re-Bath Corporate again and pointed out that we had followed the rules and met our obligations only to be left with an unfinished mess (that we paid for) in our bathroom due to the dishonest tactics of Re-Bath of California and Randy Summy.
They agreed that what was done to us by Randy Summy and Re-Bath of California was wrong and offered to have the installation redone. We of course told them it would have to be done by another branch of the company as it was fully proven that Re-Bath of California neither had the experience, skill or integrity to do the job correctly.
Oh, did we fail to mention that the wall panels had come off the walls by this time and were sagging and bellowing out? And this was only in December of 2007. Not even three months old and the installation, as crappy as it looked, became even worse and was failing in a multitude of ways. This is what is called a fact.
And there was mold all over the place. Another issue they guaranteed we would never have to deal with again. Every time we turn around we find they told more lies.
Oh yeah, the corner seat… What about it? It collapsed, could not hold the weight. (We are not big people either.) Mind you this was not the one they originally sold us. (Surprised?) It was a lower quality substitution they brought with them and told us it was a better unit. Like most other times they switched materials on us, we pointed out it did not look as nice as what we were sold, but they argued we would be pleased. And this was supposed to have a lifetime warranty? Cheats and liars, Re-Bath of CA can’t tell the truth for anything apparently.
Back to the story at hand, Re-Bath Corporate said they would correctly re-install the shower at no additional cost to us. They were going to have their best installers do the job. But when they could not get them to come to do the work, (this was many weeks later), they said they would have Re-Bath of San Diego come up to do the work. We were assured they were the best in the area and were not affiliated with Re-Bath of Ca. Well, one of those claims was true, the San Diego Re-Bath is not owned by the Summy family of shysters.
They scheduled the work to be done on Good Friday which was March 21st, 2008. It’s been almost six months since this horrid experience began.
Again we were told they would be able to do most (if not all) of the work in one day and finish some small details on Saturday. You probably know that is not how it played out…
Friday, August 1, 2008
Re-Bath Operates By Intimidation Built On Lies
It is now well into November 2007, we are weeks into this mess, rapidly going on months still with a completely messed up bathroom. Imagine our surprise when after waiting patiently for a few more weeks for Re-Bath to finish the “One-Day” installation, (they were waiting for materials they said), we find in our mail box a letter from Randy Summy. Not a registered letter, a regular normal first class postage letter. And it contained a court summons!
The little S.O.B. sued us even though he still had not even finished the job! Even though we were waiting for him to finish as we were led to believe by the Re-Bath Corporate people. Supposedly he did not even have the materials!? Of course he had no legal leg to stand on. But this is the way this company operates. They try to intimidate their customers after they rip them off. They want to be paid for destroying our bathroom and treating us like crap!
Interestingly, they always used the selling point of “You don’t pay us until you are 100% satisfied. BULL S***! What a bunch of LIARS!
We went to the courthouse to find out what was going on before the court date and found that the Sheriff’s office had no proof of service, in fact they did have proof no service was done by them. This is pertinent since later Randy claimed to have the proof of service from the Sheriff’s department. In fact he made that claim in court under oath.
Can you say PERJURY?
If someone is willing to freely perjure themselves in a court of law, what does that say about their word when not under oath?
He also claimed (in court) that his father Lloyd Summy had served the summons on our property. Well? Which is it?
Actually neither. And besides, Lloyd Summy is the owner of the franchise therefore a party to the action and not legally allowed to serve a defendant. What a bunch of losers. And cheats and liars, but we believe that was said already…
Back in the first part of October we had contacted the Better Business Bureau. What a waste of time. The little weasel Randy lied to them and actually told them we were suing him! He also changed the license number he originally gave them and changed the name of the ownership of the franchise. All those lies and sadly the BBB allowed him to do this. We were told there were at least four more complaints of the same type filed against Re-Bath of CA and Randy Summy with in a couple weeks of our claim. No coincidence there. And you can bet less than 10% of the people they screwed actually stood up to do something, that means there are probably a lot more of dissatisfied Re-Bath customers out there. And Re-Bath must know it, which is probably why they treat their customers as bad as they do. It’s not like they rely on repeat business. (In fact at one point we told the installers there were other people waiting to see how well they did on our bathroom ready to hire them and we were told “so what” they didn’t care. Obviously a fly-by-night type organization.)
But we digress… Anyway, the point is you cannot trust the BBB to look out for you, the consumer. As long as a company pays them, they will allow that company to hold a good rating even in the face of repeated reported and proven fraud claims.
We also contacted the California State Contractors License Board. Now that is a different story, one that we will be sharing with you too…
The little S.O.B. sued us even though he still had not even finished the job! Even though we were waiting for him to finish as we were led to believe by the Re-Bath Corporate people. Supposedly he did not even have the materials!? Of course he had no legal leg to stand on. But this is the way this company operates. They try to intimidate their customers after they rip them off. They want to be paid for destroying our bathroom and treating us like crap!
Interestingly, they always used the selling point of “You don’t pay us until you are 100% satisfied. BULL S***! What a bunch of LIARS!
We went to the courthouse to find out what was going on before the court date and found that the Sheriff’s office had no proof of service, in fact they did have proof no service was done by them. This is pertinent since later Randy claimed to have the proof of service from the Sheriff’s department. In fact he made that claim in court under oath.
Can you say PERJURY?
If someone is willing to freely perjure themselves in a court of law, what does that say about their word when not under oath?
He also claimed (in court) that his father Lloyd Summy had served the summons on our property. Well? Which is it?
Actually neither. And besides, Lloyd Summy is the owner of the franchise therefore a party to the action and not legally allowed to serve a defendant. What a bunch of losers. And cheats and liars, but we believe that was said already…
Back in the first part of October we had contacted the Better Business Bureau. What a waste of time. The little weasel Randy lied to them and actually told them we were suing him! He also changed the license number he originally gave them and changed the name of the ownership of the franchise. All those lies and sadly the BBB allowed him to do this. We were told there were at least four more complaints of the same type filed against Re-Bath of CA and Randy Summy with in a couple weeks of our claim. No coincidence there. And you can bet less than 10% of the people they screwed actually stood up to do something, that means there are probably a lot more of dissatisfied Re-Bath customers out there. And Re-Bath must know it, which is probably why they treat their customers as bad as they do. It’s not like they rely on repeat business. (In fact at one point we told the installers there were other people waiting to see how well they did on our bathroom ready to hire them and we were told “so what” they didn’t care. Obviously a fly-by-night type organization.)
But we digress… Anyway, the point is you cannot trust the BBB to look out for you, the consumer. As long as a company pays them, they will allow that company to hold a good rating even in the face of repeated reported and proven fraud claims.
We also contacted the California State Contractors License Board. Now that is a different story, one that we will be sharing with you too…
Thursday, July 31, 2008
NEWS FLASH! Re-Bath of CA and Randy Summy are NOT LEGALLY LICENESED!
We had found out that the license Randy Summy was using on his contracts was actually his daddies. That, by the way, is against the law, and he knew it.
On 10-24-07 we called Randy Summy at 10:05AM, we dialed 562-426-1628 asked to speak to Randy’s daddy, Lloyd Summy and were told he was not in. We recognized the voice and asked if it was Randy speaking and he said yes and he asked if he could help, we told him that we wanted to talk to Lloyd Summy personally. He said he wasn’t in the office now. We asked when he would be back in the office and Randy said some time next week. We asked, what date would he be in next week and then Randy said in a couple of weeks, then he said sometime next month. Real Honest!
He asked if he could help again (obviously not sharp enough to know who he was talking to) and we said, we have this license number and think it is on your business card and he said “Oh, I don’t have that number on my card anymore” and then we asked “When did you take it off your card?”, he said “I don’t do any contracting under this license number.” We said good bye and hung up. Yes, that is another blatant lie as was mentioned earlier, it is in writing on the contract he and Re-Bath of California used to rip us off.
We subsequently found out Lloyd Summy’s past record of being a shyster is rather long. Use a business to rip people off, change the name when they get caught, start over and rip more people off, repeat… The boy is taking after his father no doubt… Slimy family practices… Shame on them!
On the same day, 10-24-07, Heidi finally called about 12:55 PM, (she was supposed to have called a day earlier). After talking with her for a bit we realized she did not have a copy of the letter from Randy we received 10-23-07. We faxed a copy to her at (480-833-7199) so she could see how ridiculous Randy’s assertions were and hopefully understand what we were dealing with. She told me she and her superior, VP of Re-Bath corporate, (and we find out later another disingenuous person to say the least), Norm Murdock had spoken to Randy and were going to let him “help” us. UNBELIEVABLE! We reiterated he was doing everything he could to NOT HELP US and we felt he was actually becoming “unhinged”.
Again, no call back or email from Heidi by about 6:00PM (as we were told to expect sometime in the afternoon), so we called and left a message requesting her to verify receipt of the fax.
(You have to do that with these people we have found out, they will deny receipt, and even lied about the time they received one particular fax, but that will be discussed later.)
Subsequently we were led to believe that Re-Bath corporate was going to help us get things taken care of after all, but they would not commit to specifics. We should have known better, because unfortunately we were about to be treated to another attempt by Randy to screw us even more…
AGAIN WE HAVE TO SAY, WE RECOMMEND YOU DO NOT DEAL WITH RE-BATH, YOU WILL REGRET IT!
On 10-24-07 we called Randy Summy at 10:05AM, we dialed 562-426-1628 asked to speak to Randy’s daddy, Lloyd Summy and were told he was not in. We recognized the voice and asked if it was Randy speaking and he said yes and he asked if he could help, we told him that we wanted to talk to Lloyd Summy personally. He said he wasn’t in the office now. We asked when he would be back in the office and Randy said some time next week. We asked, what date would he be in next week and then Randy said in a couple of weeks, then he said sometime next month. Real Honest!
He asked if he could help again (obviously not sharp enough to know who he was talking to) and we said, we have this license number and think it is on your business card and he said “Oh, I don’t have that number on my card anymore” and then we asked “When did you take it off your card?”, he said “I don’t do any contracting under this license number.” We said good bye and hung up. Yes, that is another blatant lie as was mentioned earlier, it is in writing on the contract he and Re-Bath of California used to rip us off.
We subsequently found out Lloyd Summy’s past record of being a shyster is rather long. Use a business to rip people off, change the name when they get caught, start over and rip more people off, repeat… The boy is taking after his father no doubt… Slimy family practices… Shame on them!
On the same day, 10-24-07, Heidi finally called about 12:55 PM, (she was supposed to have called a day earlier). After talking with her for a bit we realized she did not have a copy of the letter from Randy we received 10-23-07. We faxed a copy to her at (480-833-7199) so she could see how ridiculous Randy’s assertions were and hopefully understand what we were dealing with. She told me she and her superior, VP of Re-Bath corporate, (and we find out later another disingenuous person to say the least), Norm Murdock had spoken to Randy and were going to let him “help” us. UNBELIEVABLE! We reiterated he was doing everything he could to NOT HELP US and we felt he was actually becoming “unhinged”.
Again, no call back or email from Heidi by about 6:00PM (as we were told to expect sometime in the afternoon), so we called and left a message requesting her to verify receipt of the fax.
(You have to do that with these people we have found out, they will deny receipt, and even lied about the time they received one particular fax, but that will be discussed later.)
Subsequently we were led to believe that Re-Bath corporate was going to help us get things taken care of after all, but they would not commit to specifics. We should have known better, because unfortunately we were about to be treated to another attempt by Randy to screw us even more…
AGAIN WE HAVE TO SAY, WE RECOMMEND YOU DO NOT DEAL WITH RE-BATH, YOU WILL REGRET IT!
Monday, July 28, 2008
No Call? Well, no real surprise, At first…
Tuesday 10-23-07. No call from anyone at Re-Bath, not a surprise, it is their standard mode of operating. Seems the only time you can get a call back from this group is when they think you are ignorant fresh meat. But, we did receive a letter. (Not at all a suitable substitution for the phone call we were told to expect.) An interesting letter nonetheless from the deranged mind of Randy Summy in which he claims we are the ones who will not compromise. But in fact it is he that has refused to follow what we earlier had discussed. According to the letter, to him compromise means we accept the crappy job Re-Bath of California did, and the damage they caused, with no repairs and no warranty. He also accused us of harassing his employees and called us racists! He told us on the 6th it was our fault for not supervising the workers. Then he claims we were harassing them by checking on them (as he told us to) periodically on the 7th. Never mind that he told us it was our “responsibility” to make sure it was being done the way we wanted, and had we not “supervised” as he told us to do, they would have done even more improper and schlocky work. Not that they did what we asked or even what they agreed to do when we made comments and expressed our concerns about the way it was turning out anyway. Randy offers no resolutions, and refuses to carry on any discussion, he claims we twisted his words and his salesman’s words, yet he still won’t abide by what he told us he would do when he was here in person on the 12th. He was not present when the order was placed with the salesman, I’d like to know where he comes up with his versions. (They aren’t even the same version each time!) This letter we received was a response to correspondence we sent him outlining the issues at hand and some resolutions to them, including compromises by us. He breached the contract by : Not doing a One Day Installation. Not doing a “No Stress” job. Not doing a “No Mess” job. Not Finishing the project. Not doing what was agreed upon, both at the time of the sale, and at the time when he came out and said he would take care of it on the 12th of October. Plus he owes us for the damages to our property and aggravation and inconvenience caused by Randy and his agents being dishonest and not dealing professionally. We were willing to compromise with the window wall not being centered, and the thickness of the material sold us not being as thick, or as rigid as we were sold. Any compromise we discussed with Randy was accepted by him when it benefited him, but no balance was offered after the initial agreement. He retracted his counter offer, yet still expects us to uphold the compromises we offered. He only wants us to give up something for no return or benefit. He obviously does not understand the concept of two parties compromising. He wants us to accept the poor workmanship and substitution of sub standard materials, yet he is unwilling to even try to finish the job. This guy is being a sleazy snake. Talk about NO ETHICS! Our offers of compromise are now retracted as no agreement could be made with this arrogant liar. DO NOT DEAL WITH RE-BATH OF CALIFORNIA, OR ANY OTHER RE-BATH FOR THAT MATTER. You will probably be screwed and ripped-off like we were if you do!
No Call? Well, no real surprise, At first…
Tuesday 10-23-07. No call from anyone at Re-Bath, not a surprise, it is their standard mode of operating. Seems the only time you can get a call back from this group is when they think you are ignorant fresh meat.
But, we did receive a letter. (Not at all a suitable substitution for the phone call we were told to expect.) An interesting letter nonetheless from the deranged mind of Randy Summy in which he claims we are the ones who will not compromise. But in fact it is he that has refused to follow what we earlier had discussed. According to the letter, to him compromise means we accept the crappy job Re-Bath of California did, and the damage they caused, with no repairs and no warranty.
He also accused us of harassing his employees and called us racists! He told us on the 6th it was our fault for not supervising the workers. Then he claims we were harassing them by checking on them (as he told us to) periodically on the 7th.
Never mind that he told us it was our “responsibility” to make sure it was being done the way we wanted, and had we not “supervised” as he told us to do, they would have done even more improper and schlocky work.
Not that they did what we asked or even what they agreed to do when we made comments and expressed our concerns about the way it was turning out anyway.
Randy offers no resolutions, and refuses to carry on any discussion, he claims we twisted his words and his salesman’s words, yet he still won’t abide by what he told us he would do when he was here in person on the 12th.
He was not present when the order was placed with the salesman, I’d like to know where he comes up with his versions. (They aren’t even the same version each time!) This letter we received was a response to correspondence we sent him outlining the issues at hand and some resolutions to them, including compromises by us.
He breached the contract by :
Not doing a One Day Installation.
Not doing a “No Stress” job.
Not doing a “No Mess” job.
Not Finishing the project.
Not doing what was agreed upon, both at the time of the sale, and at the time when he came out and said he would take care of it on the 12th of October.
Plus he owes us for the damages to our property and aggravation and inconvenience caused by Randy and his agents being dishonest and not dealing professionally.
We were willing to compromise with the window wall not being centered, and the thickness of the material sold us not being as thick, or as rigid as we were sold. Any compromise we discussed with Randy was accepted by him when it benefited him, but no balance was offered after the initial agreement.
He retracted his counter offer, yet still expects us to uphold the compromises we offered. He only wants us to give up something for no return or benefit. He obviously does not understand the concept of two parties compromising. He wants us to accept the poor workmanship and substitution of sub standard materials, yet he is unwilling to even try to finish the job. This guy is being a sleazy snake. Talk about NO ETHICS!
Our offers of compromise are now retracted as no agreement could be made with this arrogant liar. DO NOT DEAL WITH RE-BATH OF CALIFORNIA, OR ANY OTHER RE-BATH FOR THAT MATTER. You will probably be screwed and ripped-off like we were if you do!
But, we did receive a letter. (Not at all a suitable substitution for the phone call we were told to expect.) An interesting letter nonetheless from the deranged mind of Randy Summy in which he claims we are the ones who will not compromise. But in fact it is he that has refused to follow what we earlier had discussed. According to the letter, to him compromise means we accept the crappy job Re-Bath of California did, and the damage they caused, with no repairs and no warranty.
He also accused us of harassing his employees and called us racists! He told us on the 6th it was our fault for not supervising the workers. Then he claims we were harassing them by checking on them (as he told us to) periodically on the 7th.
Never mind that he told us it was our “responsibility” to make sure it was being done the way we wanted, and had we not “supervised” as he told us to do, they would have done even more improper and schlocky work.
Not that they did what we asked or even what they agreed to do when we made comments and expressed our concerns about the way it was turning out anyway.
Randy offers no resolutions, and refuses to carry on any discussion, he claims we twisted his words and his salesman’s words, yet he still won’t abide by what he told us he would do when he was here in person on the 12th.
He was not present when the order was placed with the salesman, I’d like to know where he comes up with his versions. (They aren’t even the same version each time!) This letter we received was a response to correspondence we sent him outlining the issues at hand and some resolutions to them, including compromises by us.
He breached the contract by :
Not doing a One Day Installation.
Not doing a “No Stress” job.
Not doing a “No Mess” job.
Not Finishing the project.
Not doing what was agreed upon, both at the time of the sale, and at the time when he came out and said he would take care of it on the 12th of October.
Plus he owes us for the damages to our property and aggravation and inconvenience caused by Randy and his agents being dishonest and not dealing professionally.
We were willing to compromise with the window wall not being centered, and the thickness of the material sold us not being as thick, or as rigid as we were sold. Any compromise we discussed with Randy was accepted by him when it benefited him, but no balance was offered after the initial agreement.
He retracted his counter offer, yet still expects us to uphold the compromises we offered. He only wants us to give up something for no return or benefit. He obviously does not understand the concept of two parties compromising. He wants us to accept the poor workmanship and substitution of sub standard materials, yet he is unwilling to even try to finish the job. This guy is being a sleazy snake. Talk about NO ETHICS!
Our offers of compromise are now retracted as no agreement could be made with this arrogant liar. DO NOT DEAL WITH RE-BATH OF CALIFORNIA, OR ANY OTHER RE-BATH FOR THAT MATTER. You will probably be screwed and ripped-off like we were if you do!
Friday, July 25, 2008
Meeting of the weasel…
On Friday 10-12-07, Randy Summy showed up at 3:50 PM, first time we met the guy face to face, and the first time ever an agent of Re-Bath arrived on time from day one. He spent an hour viewing the shower and surrounding areas.
He immediately refused to take responsibility for the problems. Even though we conceded his salesman apparently misled us and we were willing to compromise, he was not willing to be fair.
He actually expected us to OK a cover up of the damaged floor before the wall was removed. As soon as the incorrectly installed wall gets removed more damage would happen to the floor. And you know damn well he’d blame us for that too.
He continued to blame us for ostensibly trusting the salesman. Sadly he even chastised us for believing and trusting what he himself said before we signed up with Re-Bath. Hard to believe, to our faces he actually blamed us for not getting what we wanted from him in writing even though he gave us his word and said his word is very good!? HUH? And he was holding the document he requested we write in his hand! And then he tentatively approved it. This guy can’t even keep on one side of any train of thought! Not a trustworthy person. Very disingenuous. No that’s not strong enough, or fully correct, he lied and used Bait & Switch tactics on this project!
He said they would give us the shampoo tray and grab bar we ordered and that Oscar said he’d install them. Give us what we ordered and paid for yet didn’t have installed? How nice.
We pointed out the inconvenience they had caused us in addition not executing the one-day installation. Remember, it has now been a full week since it was supposed to be done. He said he’d think of compensation. Why do we think he will not be fair in this issue of compensation…?
We asked him to put himself in our place, how would he like to be in this situation, especially when he had the power to resolve this almost a week ago? He countered back again blaming us for what the salesman did. Great customer service!
He said he’d call us Monday the 15th, at least we got him to give us his email address, (assuming it is correct).
Well, Saturday 10-20-07 rolls around and we have received no responses from Randy Summy or Heidi Seyler to our emails. (That’s five days past when he said he would contact us. Yep, seems he lies like a rug.) So we called Randy at 11:23 AM at the number he provided. Although he said he could be reached Saturdays, we got a message saying the office was closed. We left a message asking him to respond via phone or email, and repeated our phone number to make sure he couldn’t say he didn’t have it. Oh yeah, this is Randy Summy, (the guy who apparently lies to us regarding just about everything), we are dealing with...
We also called Heidi Seyler at 11:30 AM and left message asking for a response since it quite apparent Randy is trying to rip us off and is not addressing the issues we had discussed.
Two more days pass and it is now Monday 10-22-07. Spoke to Heidi and she told us Randy had asked her not to help us! Not to mediate! Of course, he is being dishonest in his representation of the situation to her, and he does not want to work with us, let alone be fair. We are surprised Re-Bath corporate is allowing this shyster to rip us off and not protect either the consumer, or what we thought was their good business reputation.
She said she would call back Tuesday the 23rd. What do you think? Very doubtful she will from these people's track record so far. Stay tuned…
We did a search for "Weasel Definitions". This is the first one of about 15 definitions.
http://www.google.com/search?hl=en&rlz=1G1GGLQ_ENUS342&q=define%3A+weasel&aq=0&aqi=l1g1&aql=&oq=weasel+Definition&gs_rfai=
Definitions of weasel on the Web:
A person who is regarded as treacherous or sneaky.
Just a point of clarification...
He immediately refused to take responsibility for the problems. Even though we conceded his salesman apparently misled us and we were willing to compromise, he was not willing to be fair.
He actually expected us to OK a cover up of the damaged floor before the wall was removed. As soon as the incorrectly installed wall gets removed more damage would happen to the floor. And you know damn well he’d blame us for that too.
He continued to blame us for ostensibly trusting the salesman. Sadly he even chastised us for believing and trusting what he himself said before we signed up with Re-Bath. Hard to believe, to our faces he actually blamed us for not getting what we wanted from him in writing even though he gave us his word and said his word is very good!? HUH? And he was holding the document he requested we write in his hand! And then he tentatively approved it. This guy can’t even keep on one side of any train of thought! Not a trustworthy person. Very disingenuous. No that’s not strong enough, or fully correct, he lied and used Bait & Switch tactics on this project!
He said they would give us the shampoo tray and grab bar we ordered and that Oscar said he’d install them. Give us what we ordered and paid for yet didn’t have installed? How nice.
We pointed out the inconvenience they had caused us in addition not executing the one-day installation. Remember, it has now been a full week since it was supposed to be done. He said he’d think of compensation. Why do we think he will not be fair in this issue of compensation…?
We asked him to put himself in our place, how would he like to be in this situation, especially when he had the power to resolve this almost a week ago? He countered back again blaming us for what the salesman did. Great customer service!
He said he’d call us Monday the 15th, at least we got him to give us his email address, (assuming it is correct).
Well, Saturday 10-20-07 rolls around and we have received no responses from Randy Summy or Heidi Seyler to our emails. (That’s five days past when he said he would contact us. Yep, seems he lies like a rug.) So we called Randy at 11:23 AM at the number he provided. Although he said he could be reached Saturdays, we got a message saying the office was closed. We left a message asking him to respond via phone or email, and repeated our phone number to make sure he couldn’t say he didn’t have it. Oh yeah, this is Randy Summy, (the guy who apparently lies to us regarding just about everything), we are dealing with...
We also called Heidi Seyler at 11:30 AM and left message asking for a response since it quite apparent Randy is trying to rip us off and is not addressing the issues we had discussed.
Two more days pass and it is now Monday 10-22-07. Spoke to Heidi and she told us Randy had asked her not to help us! Not to mediate! Of course, he is being dishonest in his representation of the situation to her, and he does not want to work with us, let alone be fair. We are surprised Re-Bath corporate is allowing this shyster to rip us off and not protect either the consumer, or what we thought was their good business reputation.
She said she would call back Tuesday the 23rd. What do you think? Very doubtful she will from these people's track record so far. Stay tuned…
We did a search for "Weasel Definitions". This is the first one of about 15 definitions.
http://www.google.com/search?hl=en&rlz=1G1GGLQ_ENUS342&q=define%3A+weasel&aq=0&aqi=l1g1&aql=&oq=weasel+Definition&gs_rfai=
Definitions of weasel on the Web:
A person who is regarded as treacherous or sneaky.
Just a point of clarification...
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