Yet Another Unethical And Illegal Response From Re-Bath. It Just Keeps Getting Worse.

We again get a response from Heidi. Remember, she did not have the authority, just a little while ago. Now she’s in charge again? What?

Who the heck is really in charge there? Pass the buck. Waste the customer’s time. Lie to their face. Don’t return phone calls. Claim you are the one who has authority. Claim you have no authority. Claim the fax machine is lying. Claim the customer is lying. Claim you only have authority again. Lie, lie, lie.

The product is a sham, the business is a scam. Re-Bath is a terrible company and the people that work it have proven to us that they sleazy jerks with no morals or ethics.

She wrote and sent the below email to us some time after 4:00PM. Had we not stayed late at work, we would not have seen this until sometime the next morning.

Again, this was sent with less than a four hour required response time or they would “cease all communication”. :

“Your email was forwarded to me, and here is Re-Bath, LLC’s response:
Attached is our final offer. You may return this to us via fax, by 8:00pm tonight and we will issue you a check for $5,050.00. This agreement cannot be altered or we will not accept it. If we do not receive the agreement by 8:00pm tonight, we will cease all communication with you and we will not make any future offers.
Our fax number is (480) 833-7199.
Regards,
Heidi Seyler
Re-Bath, LLC”


Who the hell do they think they are? THEY DON’T HAVE THE RIGHT TO MAKE OR ENFORCE THAT DEMAND! What unethical CHEATS!

A business or person cannot make demands like this legally. But this is Re-Bath, dishonest and operating in this bullying illegal manner to the end.

Not only is it illegal, there is no way anyone could remotely consider this is an ethical way to do business. They know they are creating an artificial deadline that is impossible to uphold in a court of law.

But then we already know perjury is common conversation for them from our experience first hand in court with Re-Bath agents. So why would we think if we ended up in court again they would remotely tell the truth? Absolutely despicable behavior.

They should be ashamed of themselves, but that would mean they have a conscience, trust us, they have repeatedly shown us they do not. They do have a lot of people’s money they have traded for a crappy low quality product, and apparently that drives them to continue to screw anyone they can.
But if that is all they have, and a sleazy work ethic, why not take it as far as they can. It’s not like it going to hurt their reputation, they’ll just lie some more.

Avoid this company and the scams they perpetrate on unsuspecting and trusting citizens. We learned the hard way Re-Bath will most likely screw you like they did us if you decide to use them.

Talk about dishonest and unethical practices, (Talk about Re-Bath…)

The following day, after not accepting our phone calls, we received this from Heidi:

“From: Heidi Seyler [mailto:hseyler@rebath.com]
Sent: Thursday, June 19, 2008 9:09 AM
Subject: Re-Bath

The agreement that was faxed into us was amended from the original version of what was sent to you. Due to the fact that our General Release was not returned to us by 5:00pm on June 18th, 2008 we are considering our offer null and void and no further offers will be made.

Regards,
Heidi Seyler
Re-Bath, LLC”


Cowards and cheats. They refuse to speak with us. Since it was obvious Heidi was not mature enough or even had the authority we were led to believe she had, we had to contact the president and vice president of Re-Bath. Turns out these guys are just as cowardly apparently as they refuse to speak with us too.

You’d think they would want to resolve this, especially since it is 100% their fault. What a group of disgusting scheming cheaters and liars.
But they have our money and we need it to repair the damage they have caused.

Our response to these underhanded jerks was still civil and polite and fully clarified what had truthfully transpired.

Dated 6-19-08:

“Mr. Sanders, Mr. Murdock,We are very disappointed in the way this situation is being handled. Mr. Murdock, you stated "We would like to resolve these issues quickly to avoid any further delay & make sure you are fully satisfied."
When are you going to fulfill that statement? We, in good faith, did what we were asked to do by Heidi, met the time constraint of faxing the signed document, (See Heidi's email below. Heidi made no mention of requirements other than "by end of business day", and no time even mentioned at that.), only to have her deny the agreement by claiming she not to receive it by 5:00PM June 18th, 2008. And then claiming it was denied because it was altered. Nothing in her instructions prohibited altering the document in any way.
In actuality, Re-Bath's offer sent on 6-17-08 was a modified version of an offer we sent on 6-13-08. If you can modify the document for a counter offer, why can't we? We are only trying to make a fair agreement with you.
The fact is the fax was sent and confirmed received at the fax number provided by Heidi before 8:39AM June 18th, 2008. That provided Re-Bath with an entire day to contact us if there were any issues. We complied fully to the requirements given to us, (read the email).
Denial on the grounds she stated is not acceptable or part of the agreement. Nothing states we could not make a counter offer, or that such an offer would result in voiding the agreement or absolving Re-Bath of their responsibility. And it does not absolve Re-Bath of compensating us for the damages they caused to our home.
The changes made to the document reflected the oral offer made to me by Mr. Murdock during our phone conversation on 6-10-08. The original oral agreement protected only Re-Bath Corporate, and Re-Bath San Diego, not Re-Bath of CA. The document was corrected only to clarify and reflect that agreement and still does protect Re-Bath corporate and Re-Bath S.D.
To deny it wholly on the grounds stated by Heidi is without merit and counter to our original discussions and intentions. It appears too many people are involved in this and are not sharing between them the information discussed with me.
Re-Bath had well over eight hours to respond yesterday if something needed to be addressed. An oral offer was made to us for $5050.00. We compromised and accepted it. A written offer that was not clear was sent, we returned it well with in the time frame with clarifications, no restrictions were placed on the document being returned adjusted for accuracy of the oral offer. We expect you to honor your word and warranty.”

But sadly, they are not an honorable company…

Oh Joy! We Get To Deal With A Subordinate Who Has No Real Authority And Only Wants to Cheat Us Out Of The Reimbursement They Owe Us

We’re sorry, is that too bitter sounding? (Yes, that is sarcasm again.) Well suffice to say that if it happened to you those would probably be the same emotions you’d have!

Soooo…, (yes, it is very exhausting to deal with these cheats), we sent an email (below) and we were in standard characteristically Re-Bath fashion ignored, so we re-sent it (on the same day) June 16th, 2008 with a little preface just to help Heidi along.
Courtesy is not a trait Re-Bath employee’s embrace.
Nothing like dealing with someone who has decided to go out of their way to cheat and screw you for being unlucky enough to have only done business with them in good faith...


“We have not received a response from you in the four hours since we originally sent this. Please contact us, at the very least, verify receipt. You say you want to resolve this quickly, yet you do not take any action in that direction.
Heidi, Norm said you are now handling the reimbursement of the damages. We would like to know when we can expect the money owed us by Re-Bath for the damage caused by the water leak Re-Bath of CA created. It is not fair to continue to cause us inconveniences.
Re-Bath said it would remedy the situation, but has not. To refresh you on the situation, $5050.00 covers the water damage. It is owed to us. Re-Bath, by law, must pay for the damages they caused. It is not negotiable. The lifetime warranty in writing is required, (from an email you sent us:

“Upon your agreement to the completion of the above work, San Diego Re-Bath will order the required materials and contact you to schedule the installation. Once the above installation is complete, you will receive the Re-Bath Limited Lifetime Warranty on the materials used. San Diego Re-Bath will offer their standard workmanship/labor warranty of one year.” ). A copy of the invoices from Pat's Pronto Plumbing for the work they did in our home is also required.If Re-Bath wishes to pay the partial out of pocket expenses we incurred because of Re-Bath CA for the total of $8130.00, we will release Re-Bath from the warranty responsibility. We still require a copy of the invoices from Pat's Pronto Plumbing.Re-Bath has already been sent release agreements for both options. We wish Re-Bath would uphold the commitment made by Norm Murdock in an earlier email:
"We would like to resolve these issues quickly to avoid any further delay & make sure you are fully satisfied."
That quote was sent to us almost one full month ago, yet still these issues have not been resolved. And we are certainly not satisfied because of that. We have provided everything we were asked to. Please find a way to resolve this now. You have my contact number; you obviously have my email address. Please contact me ASAP.”

"We would like to resolve these issues quickly to avoid any further delay & make sure you are fully satisfied." What a lie that line is! Yes, we’ve said it before, but they are the ones who lied by stating it.

For those keeping track of our time Re-Bath has wasted, this horror story has been running now for over 36 weeks. That would be 255 days. Closing in on 9 months.

For Heavens sake, it would have been easier to make a baby (certainly quicker) than it is to have Re-Bath do a One Day Installation. Good Grief! What a bunch of liars and cheats! Our recommendation: Do Not Deal With Re-Bath!

Re-Baths Idea Of “Fair” Compensation… Not Fair to the Customer For Sure

Here is a copy of the very one sided release Re-Bath wanted us to sign to release them from all responsibility before they would pay for the damage they caused. Not all of the damage even, as mentioned earlier this was a compromise.

Imagine, demanding this forfeiture of rights to pay for damages they are 100% liable for.
Names and addresses are deleted for safety, but the rest is just how it was presented by Re-Bath.


GENERAL RELEASE

This General Release (“Release”) is made, this ____ day of June, 2008, NAME DELETED, an individual residing at ADDRESS DELETED (“Releasor”), in favor of ReBath, LLC, a Delaware limited liability company, and its franchisees, Re-Bath of CA and Re-Bath of San Diego.
In consideration for the sum of $5,050.00 paid by ReBath, LLC to Releasor, consisting of $4,800 for water damage repair, as per NAME DELETED Construction proposal #1875, and $250 for paint repair, as per Releasor’s 6/4/08 punch list, Releasor hereby releases and forever discharges ReBath, LLC, Re-Bath of CA and Re-Bath of San Diego, and their respective members, officers, directors, members, agents, employees, affiliates, attorneys, successors and assigns (collectively, “Releasees”) of and from any and all obligations and defaults, actions, causes of action, suits, proceedings, disputes, rights, claims and demands, at law or in equity (whether real or contingent, known or unknown) that Releasor ever had, now has or may hereafter against any of the Releasees, arising out of or in connection with the bath remodeling work performed in Releasor’s home at ADDRESS DELETED by a Re-Bath franchisee, and any explicit or implied warranty with respect to such work.

IN WITNESS WHEREOF, Releasor has executed this Agreement as of the date first above written.



RELEASOR:
-------------------------------------------------------------------------------

Talk about slanted and self serving!

Notice the wording “In favor of Re-Bath”. In favor of? They are paying out, in effect Losing. Yet they choose that phrasing? Got a bit of an excessive ego going on there maybe? A bit full of yourselves? Yeah, everyone knows what you are full of…

They word it in a way to try to void their own warranty and absolve them selves of any and all liability and responsibility.

Again, what good is a Re-Bath warranty? If you need to use it, they will try to void it just like this.

Of course they did not get that returned signed; instead pair of fairer options was presented to them, including an easy way off the hook for them.
But do you think they considered that?

Dealing with Re-Bath is like dealing with a spoiled child, a spoiled bratty bully who hides behind an ignorant mommy or daddy who thinks they can do no wrong when they don’t get their way.


Tune in later for more exciting Re-Crap Capers and Deception… Same Crap Time, Same Crap Channel… Don’t touch that dial! (It has re-crap on it!)
You’d think with all they sling, they would be in the toilet business more than the bath and shower end.
Sorry, gotta have a sense of humor…

Crank Calls? Give Us a Break! Childish Behavior, the Sign of a Real Loser…

Another Side bar of sorts.

This is point that should be brought up and it goes to the attitude and mentality of this outfit. It is about the crank calls we would receive from phone numbers (thank goodness for caller I.D.) attributed to Re-Bath of CA.
These calls coincided with the delivery of court documents. We would receive our copies of actions we’d taken against Re-Bath, so we knew Randy Summy and Re-Bath CA were receiving a set at the same time we were, or maybe at most the next day. And sure enough, the crank calls would start.
Sheer coincidence? Very difficult to believe.

Talk about childish, let alone unprofessional behavior, but then again, we are repeating ourselves again… This is one very dishonest and unprofessional outfit that makes a personal issue out of bad service. Lies, name calling and crank calls. What is this first grade!?

We must again recommend you avoid Re-Bath like the plague.

Compromise? Re-Bath Will Not Compromise You Give an Inch, They Demand a Mile

This was our response to that self serving attempt by Re-Bath to rewrite the facts for Re-Bath’s benefit.

This email was sent on June 11th, 2008:
“Norm,
I really thought you would offer something fairer to us considering the situation, and especially since you started off a few weeks ago by stating “We would like to resolve these issues quickly to avoid any further delay & make sure you are fully satisfied.”

But as I said yesterday, I would accept the $5050.00 and still will, although it does not fully rectify the situation nor fully compensate us for damages done.
Send your document for me to sign.

I do hope you will try and be able to get the work orders from Pronto Plumbing to us.

Please see what you can do to expedite this.

Regards”



You see that is what is called a compromise. Not a fair one for us, we are getting screwed, but we are trying to resolve this mess.
The document they sent was from another prior complaint situation apparently as it was titled as a settlement between them and Cold Stone Creamery. Sounds like they screwed Cold Stone Creamery too.
Just an observation…
Why else would such a document exist? We’re willing to listen to logical excuses.
Or did they plagiarize it? Again, with such low ethical standards as we’ve seen from Re-Bath, who knows?

And what about that invoice from Pat’s Pronto Plumbing? Why is that so difficult to get them to provide?
Could it be they want to erase the paper trail that ties them to the work? We think so; we have no reason to believe otherwise…
And it’s not like their track record smacks of honesty… Oh no, much to the contrary…

Re-Bath Corporate Continues to try to Cheat Us Even More, It Must Be “Real” Their Job. After all, they certainly have not been able to install what t

Of course we responded to that detestable attempt to cheat us further. And after explaining to Norm verbally that he was reneging on his oral offers and his written pledges to take care of this (say it with us):
“…in a timely fashion to their complete satisfaction.”
And:
“…to resolve these issues quickly to avoid any further delay & make sure you are fully satisfied."

He sent this email in response, as if by now writing a conflicting account of what he said will somehow make it so. This guy is sorely lacking in ethics.
In parenthesis between each little paragraph is the actuality “(Our response)” of the situation to temper Norm’s slanted perspectives. It is not part of the email sent to us; it is just “equal time”, as they say, to balance the reality:

In a message dated Tuesday, June 10, 2008 8:57 AM Pacific Daylight Time, nmurdock@rebath.com writes:
“As a point of clarification, I did not offer to refund your $2,900 deposit & your court costs in our prior conversation. I simply suggested the idea of a cash settlement as an option to consider.”

(Our response: Gee whiz, sorry to disagree Norm, but yes you did offer to reimburse us in that phone call. You can double speak to others and think you got away with it, but we wrote down what you said at the time it was spoken, and unless you lie to yourself like you do to the public, you know it too. )

Norm continued:
“Please understand that our franchisees are independently owned & operated. Your contract is with your local Re-Bath franchise, not Re-Bath LLC. They are 100% responsible for fulfilling the terms of the contract.”

(Our response: But when Re-Bath corporate took the facilitation of the “remodel” over after multiple botched attempts by two different franchises, they assumed that burden and that contract. In fact, per Re-Bath corporate, our warranty is still to be handled by your office. Ask Heidi, we did when we pointed out Re-Bath of S.D. would not provide us with a contract despite being asked on multiple occasions. Are you now telling us she lied?)

Norm continued:
“Re-Bath LLC has attempted on multiple occasions to facilitate the repair of the deficiencies that you have identified with your Re-Bath installation. In our last conversation, we both agreed that further attempts to repair the installation problems would not be in either party’s best interest.”
(Our response: Can’t argue with that, your crack teams of installers have proven without a doubt that they do not have the ability to do the job.)

Norm continued:
“Re-Bath LLC feels the offer that has been made is fair. It repairs the damage that you claim was caused by the Re-Bath installation. It waives the balance due on the installation so in effect you have received a full Re-Bath remodel at half price. I did not include Option 3 from your Construction proposal for repair of the attic as it was not clear that this was damage caused by the Re-Bath work. If it is, please explain.”

(Our response: Uh, Fair? You have got to be kidding! There was no balance due. Re-Bath of Ca ripped us off and this “repair” by Re-Bath S.D. started as an attempt to reconcile that grievance. You can’t just make up an arbitrary demand for “balance due” after you have lost a lawsuit. Shame on you.

You don’t remember? RE-BATH LOST ITS LAWSUIT AGAINST US! You are not entitled to one red cent !
And you know damn well the water damage to the ceiling and in the attic was caused by the leak(s) Re-Bath caused. You were told by Re-Bath S.D. and you saw the photographs we sent, you even commented on them. It shows Re-Bath workers working in the wet mess they caused, they even admitted it too. You sir are lying!)

Norm continued:
“I am in the office all day today if you wish to discuss further.”

(Our response: You said you would be available yesterday too… But it sure seemed to us you were ducking our calls.)

“Regards,
Norm Murdock, CFE
Vice President - Franchise Operations
Re-Bath LLC
421 W Alameda Dr”
Tempe, AZ 85282
ph 480-844-2596 ext 126
fax 480-833-7199”

Ignored By Re-Bath. SOP. (Standard Operating Procedure For Re-Bath.)

An entire week went by with no responses from Re-Bath. Gee, we were led to believe they cared for the consumer and wanted to settle this quickly.

Really, seriously, here are a couple of quotes from Mr. Murdock himself:
“We aim to complete all customers' jobs in a timely fashion to their complete satisfaction.”
“We would like to resolve these issues quickly to avoid any further delay & makesure you are fully satisfied.”
It would appear the bullshit flag is firmly attached to that!

On June 5th 2008 at 12:35PM we called Norm Murdock at 480-844-2596 ext126 and left a voice mail message saying that we had expected to hear from him one week ago, per his comments, so we could schedule, or at least get on the waiting list of the contractor. We also reminded him that we had sent him the punch list he requested the day before and would like him to either call us or respond to the email. We left our numbers to be sure he couldn’t claim he had no way to contact us. But really, when dealing with liars, what difference does it make?

We did get a call back, and now Norm Murdock has the gall to offer us a less than 50% of the amount we had discussed earlier to compensate us for the damages. In round numbers they caused us damages in the range of nearly $9000.00.
Now Norm Murdock was reneging on his offer made on the 19th of May. And in that offer we were compromising a significant amount and willing to accept less than we were due just so we could get on with our disrupted lives. But that compromise by us was treated like the blood in the water to a shark analogy. This guy is not a fair person, he is just like everyone else at Re-Bath we’ve had the misfortune of dealing with, unethical, and dishonest!

Never mind he instructed us to create a punch list in order to proceed, which we did. The guy must be an idiot as he didn’t even know what a punch list was we found out when we sent it to him, (or was he just lying?)
He comes across to us as another mindless company shill spitting out buzzwords oblivious to what they mean. Or worse, if he truly knew what a punch list was, which was not discernable during our conversation, then he was just intentionally wasting more of our time.

Which is worse? We think the latter. One is ignorance, the other is malice. He had no intention of using it. He just wanted to waste more of our time and energy. (This is a guy you just know has heard the F-word used in a description of him on many occasions, but certainly not by us.)

Re-Bath of San Diego Manager Goes Off The Deep End

After we sent the email to Mryna at San Diego Re-Bath, an immediate response call was received from Heidi Seyler at the Re-Bath corporate office (about 10:30AM) informing us they had dispatched a plumber to our home and they would be there at 11:00AM. She was told she should have checked with us first as we were not even home. She told me to call Myrna in San Diego.
(But Heidi said she had dispatched the plumber. Now Myrna’s in charge? Hmmm, sounds fishy doesn’t it...)

Coincidentally (?), Myrna called when hanging hung up with Heidi. Here’s where it starts sounding like a soap opera or a bad sitcom. This Myrna woman showed her true self and the depths of dishonesty she is willing to lower herself to try to screw someone when she feels she’s been caught doing the wrong thing.

An email was drafted with notes taken in real time during this conversation with Myrna, but we decided to wait and send it to Mr. Murdock after meeting the plumber at our home. We thought we'd give them the benefit of the doubt (huge doubt by this time) and see if they could redeem themslves by rectifying the situation and we didn't want to make any additional waves so to speak. Unfortunately for us, they were going to try to create a tsunami instead of work to fix the damage they caused.

We were literally dumbfounded when we received the below email upon returning to the office.

From Norm Murdock on 5-20-08:
"I am being told by San Diego Re-Bath that they called you prior to sending out a plumber to repair your faucet today but that you erupted at them & threatened a lawsuit. This is not consistent with what we agreed upon today. Please advise.

Regards,

Norm Murdock, CFE
Vice President - Franchise Operations
Re-Bath LLC
421 W Alameda Dr
Tempe, AZ 85282
ph 480-844-2596 ext 126
fax 480-833-7199”

Well it is 100% B.S. for one thing.

What Myrna did not know is that I was at work during that conversation and in an office where loud noise is not acceptable or tolerated, and have witnesses that will back up the assertion that I never raised my voice. One of them coincidentally was a police officer. (Good thing we have speaker phones...) She was totally fabricating the “incident”. What a liar! But then again… She is a Re-Bath representative…

Mr. Murdock was immediately called and sent the below email, while speaking to him. This is the one drafted in real time during the conversation with Myrna about 10:30 AM on 5-20-08, but delayed sending:

“Mr. Murdock, Apparently the art of finding new ways for Re-Bath franchises to further inconvenience us continues. I was treated to a verbal assault by Myrna when she called to inform me a plumber was on the way to my home. I asked her why she would send a plumber to a residence without even checking to see if anyone was there to allow entry. She then claimed she was tired of me threatening her (?!). When I asked her to explain that rather strong and false declaration, she refused to address it.
What she is unaware of is that I am at work in public earshot of many people, and just I don’t make threats. After repeatedly asking her to clarify just what she deemed a threat, she claimed my comment of “if she can’t help us, we will find other avenues” was meant as a threat. I beg to differ, really.
I don’t need this abuse. Why is it continuing, even could be deemed escalating? After all the problems incurred by us due to these peoples’ incompetence, this treatment is more unacceptable than ever.
To top it off, I had to leave work, loose work time and incur the added fuel cost to go home, only to wait for almost a hour for the plumbers to arrive at 12:40, not the 11:00 (or 12:00 I was told after I arrived home and waited for 40 minutes). Just another “normal” way Re-Bath franchises work apparently.
I’m requesting something be done form the corporate level in a positive direction, not this uncalled for and unwarranted petty game playing and time wasting and especially the lying has to stop.”


Wow, what a lying psycho whack job she is! And she is in charge of what Re-Bath claims is one of their very best franchises. This is one of the best?! Be afraid American Consumers, Be Very Afraid! Better yet, just avoid contact. We pity the poor soul who may meet her via a fender bender or some such other altercation. You know no matter what, it could not ever be her fault...

Re-Bath Corporate VP Sends a B.S. Email

On 5-19-08 we received this response from Norm Murdock, a VP of Re-Bath corporate. We thought he was going to finally take some responsibility and try to make something right in this mess.
We found his choice of wording in his first paragraph particularly interesting, especially the second sentence.
And also the second to the last sentence in the last paragraph.

Don’t want to ruin the story for you, but it is pure unadulterated poppycock. Or, well, really much worse… I’m sorry; I have to throw the bullshit flag with this pant load he wrote, or more likely pulled off the company apology list.
Please remember, it has been eight months since this started and he has known about it for most of that time, and we have had prior contact with him and the President of Re-Bath, Dave Sanders.
Anyhow, please read on:

"Heidi Seyler forwarded your e-mail to me below.First of all let me apologize for the unpleasant experience you have hadwith Re-Bath. We aim to complete all customers' jobs in a timely fashion totheir complete satisfaction.Here are the facts as I understand them. The work was originally completedunsatisfactorily by Re-Bath of CA. We then dispatched San Diego Re-Bath tofix the problems with the original installation that you were not satisfiedwith. I understand that the urgent issue today relates to a loose plumbingvalve/faucet; Heidi is working with San Diego Re-Bath to try to get aservice technician there tomorrow (Tuesday) to repair. I also understandthat there may be some water damage associated with a leaky valve/faucet forwhich you are getting an estimate to repair & you will forward to us uponreceipt.What I am unclear about are any other "punch list" items that need to becorrected from the work completed by San Diego Re-Bath. If you could provideus a detailed list of these items, we can work with them to address. Wewould like to resolve these issues quickly to avoid any further delay & makesure you are fully satisfied. Please feel free to e-mail this list directlyto me.
Sincerely,
Norm Murdock,
CFEVice President - Franchise Operations
Re-Bath LLC421 W Alameda DrTempe, AZ 85282
ph 480-844-2596 ext 126
fax 480-833-7199"

All we could think of from reading that was: Yeah, right Mr. Murdock, we’d like to believe you, really we would. But look at the track record of all the Re-Bath employees we have had the awful experiences dealing with. We’ll give you the benefit of the doubt for now, we are fair people, certainly a lot fairer sounding than your cohorts, and we will give you the opportunity to prove those words true, if you can!
As much as we hoped, we knew deep down he would probably still try to cheat us, and we were right, he did.

More Unprofessional Behavior From Re-Bath and Re-Bath Allies

The water had to be shut off and instead of allowing us to call our local responsible regular plumber; they had one sent from San Diego, probably over 100 miles away.
Yes, it took hours for them to arrive, and yes it was very inconvenient again.
We were even treated to a hard sell scare sales pitch by them to have them install a $490.00 valve so our pipes don’t burst. What a load of hogwash.
They claimed they were the official Re-Bath plumbers for all installations from Los Angeles to San Diego.

We asked why this was the first time they were ever here as every Re-Bath install attempt done here required a plumber. It’s interesting that they have an “official” plumber, but choose not to use them twice at the expense of our home due to the leaks they caused. Or he could just be lying? We’ll leave that one out there without making a definitive call.

We will say that he refused to provide any paperwork regarding the work done on our home. We must have asked a half dozen times, and he said he would only provide documentation if we paid him right then. For repairing incorrectly done plumbing by Re-Bath? Well, it seems they are just as ethical as Re-Bath, birds of feather you know.
He did finally agree to leave a work order documenting what work was done. But he high tailed it out as fast as he could without providing it. Yes, we consider that to be dishonesty.

We got the water turned back on and they went back to work on the installation, but they still managed to screw it up by hacking up the wall to the point they had to extend the wall panel out and leave partial tiles to cover the additional damage they caused. It looks like a second grader did the job, an uncoordinated second grader at that. This was one of the main points of the cosmetic side of the installation we were concerned about. It was discussed every step of the way, yet they still were able to screw it up AGAIN! We cannot believe how stupid these jerks are! Or are they ignorant? Or do they just not care? Sadly it is the consumer who ultimately has to live with this crap.
They were unable to make any of the wall panels look like much more than a patch job.

We also noticed that despite the sales pitch of using mold and mildew proof adhesives to attach the wall panels, the stuff they were using this time had no such fungicides in it. The earlier installations used an adhesive with fungicides, but then again, we saw how well that worked. We know this because we read the labels on the tubes during each installation.
When we asked about this discrepancy we were met with the tactic of “we won’t finish if you don’t let us use it and then you won’t have a shower”. Great, childish threats again, ho-hum… Then it was back to the old “it’s what Re-Bath always uses”. That was a lie too… No surprise, but very tiring to say the least. Then it became, “you tell us what to use”. Why should we have to tell the “professionals” what they should know? We are just comparing what we were sold with what they were installing. You know they would say it voids the warranty too. Another Bait & Switch deal from Re-Bath?

Re-Bath Expects the Customer to Bite It When They Screw Up Repeatedly

We waited until Tuesday to contact Re-Bath of S.D., just to give them every opportunity to show us that a Re-Bath franchise could for once hold to their word. We again were disappointed, not surprised though. After getting the run around, (another status quo routine for all Re-Bath’s) we were basically told that is all they were going to do. They claimed they already did more than they needed to do to fix the mess the Re-Bath of Ca franchise created.
Interesting perspective, recreating a mess in a different way than before (when it was unacceptable) is above the call of duty and acceptable for this company? Can you say hypocrisy? And by this time Myrna was, shall we say, not a joy to speak with. She had become this way on Friday when called to inquire regarding the whereabouts of her “best” workers when they had become hours late without even calling.

Our only recourse was to contact Re-Bath corporate and explain the situation. But again, the franchise (Myrna) beat us to the punch and described the situation (one she had not seen mind you) to Re-Bath Corporate and claimed we were asking for something that was beyond the abilities of their system. She claimed we were exaggerating how bad it looked.
Beyond the quality of their system, yes most likely, but not beyond what we were sold or assured they could do. You may recall they bad mouthed the first installation and said they could do much better. Well, then why didn’t they? And now they claim we are too picky? They were just as picky about the Re-Bath of California’s inferior work. They didn’t say we were too picky when they first saw how bad it was and agreed it was shoddy work.
Oh, we know, we get it, we get it! They’re HYPOCRITES! Or is it they have no sense of responsibility? Both, is our guess.
Heidi Seyler at Re-Bath corporate basically dismissed our assertions of the poor work done due to Myrna’s secondhand and intentionally dishonest description of the situation, even though we pointed out to Heidi that we were bending over backwards to accommodate them in ways such as not requiring them to repair or even reimburse us for the ceilings or the floor they damaged and being patient despite the way we were being treated over this “One Day Installation” that was now six months old and still not done!

Remember, compromise to Re-Bath means you give up everything and they give you even less than any token offer they may have made earlier. We noticed this attitude from the franchises up through the corporate people. (And it will get worse later.)

Note that it had now been almost three weeks since they caused this secondary mess and we were still trying to get them to work with us.

Also, you may recall that they sell heavily on their LIFETIME WARRANTY on materials, yet they refuse to honor it even when there is a problem on the first day.
Do you think they will honor their “lifetime warranty” down the road should it be required?
Think very hard about the price they will charge you for what you get before you sign (and throw your money away)…