More continued shameful and shamful activity from a Re-Bath franchise and the same apparent lies from Re-Bath corporate.
Sent on April 11, 2011, this is yet another persons story: (We added the bold type.)
"Re-Bath in Seattle,WA area and Re-Bath Corporate are equally bad. 4/11/2011 I am coming up on a year after the first faulty install and since then Re-Bath corporate have been to my house several times.
Every time, including initial install, there is damage done to the walls around the tub and shower.
To date, I have spent over $1000 on drywall and baseboard repairs and painting. I could live with it if it was now done right but it is not!
The handle for the water mixer is loose, the shower head is tightened so hard that I can't replace it with a water saver shower head. (My water bill has gone up since they replaced the hardware the last time and I don't even like what it looks like now).
The pipe coming out of the wall with the shower head is not very tight and "wiggled" when I tried to get the shower head off.
The caulking is horribly sloppy and all over the place and still it is coming off!!
I could go on for hours but having already lost several days work ($$$) to try to get this done I will most likely find a good attorney and sue this rip-off company.
I have never sued anyone but this company should not be allowed to operate the way they are.
They make promises and then you never hear from them again.
I have dealt with 3 different people at corporate and they are all liars.
I'm pretty sure they are waiting for the 1 year to have gone by. I'm sure there is some fine print somewhere that says they are not responsible after a year."
We share your frustration and wish you luck in getting some compensation. We took legal action and are glad we did not let them get away with everything they tried to rip us off for. As far as we could tell they have NO ETHICS and will likely attempt dispicable actions if you try to sue or just deal with them.
Be strong and take some comfort in knowing you have many other Re-Bath victims rooting for your success.
Remember, everyone, like we have been saying, do your home work BEFORE contracting with ANYONE. Look at how many bad reviews there are for Re-Bath across the country. There is a reason for it. Maybe it is the terrible work they have done and a total lack of ethics and honesty? You be the judge.
Showing posts with label Rebath cost. Show all posts
Showing posts with label Rebath cost. Show all posts
Thursday, April 21, 2011
Thursday, March 10, 2011
Who Says The Power Of The Pen Is Diminished? Just A Public Service Announcement...
Well, now it appears the operator of the Re-Bath franchise that caused us so many problems (Re-Bath of California located in Signal Hill/Long Beach) has once again changed the company's name.
We were confident it was only a matter of time before that operation exhausted the pool of customers available in that area by their practices and would have to change names again.
Yes, prior to ripping off people (like us for example) under the Re-Bath name, it was the Bath Pro name they were doing the same business under. And before that it was another name according the Better Business Bureau records. We noticed the pattern of changing the company name but continuing with the unethical conduct and shoddy workmanship back in 2008 when we contacted the BBB. They had a list of complaints attached to that address.
Now while the domain name of www.REBATHCALIFORNIA.com routes you to the new company, its company name is NOT Re-Bath.
How does that work? Is that being honest or ethical?
Would it be right to use www.toyota.com to route internet traffic to Kia?
The location is listed as the same Signal Hill CA address and says they are now using "Luxsan" products. What is the real honest story?
What about Re-Bath being the absolute best product? Hmmm, hogwash and snake oil you say?
Only putting this out for full disclosure. Really, if this "Luxsan" product has been around for twenty years, and Re-Bath was the best according to this same franchise only three years ago, why the switch? Why now?
And why keep the Re-Bath name for the website? Is that legal? Ethical? Yes we are repeating, but only because it needs to be addressed by any potential customer.
Wonder if the Re-Bath Corporate people are aware of and/or OK with having a tarnished ex-franchise, and now apparently a competitor to them, vying for the same market share and still using the national brand's (copyrighted?, trademarked?) full name as his web address?
Yes, why the misleading web address...?
Are we not allowed to wonder such things?
We can only assume (is it too much to hope?) this outfit has finally wised up and obtained the proper licensing, (althought with the misleading web address it is tough to reconcile...), as was lacking while plying this "trade" when dealing with us. But we would not be surprised in the least if they have continued in the illegal ways that caused us (and that responsible party) so many problems.
If you speak up and go public using legal First Amendment channels when you are wronged and/or cheated by a business, you can make a difference and maybe help others become aware of what is out there.
Share your honest experience, otherwise the assholes of the world may get a pass, or worse, screw someone else, someone you may know and care about.
Granted we did not come out ahead in this ordeal, but maybe we enlightened (alerted?) a few people about our situation and experience and they were able to make an informed decision on their own. If they chose to steer clear from the nightmare of dealing with a less than ethical contractor, they are better for it.
As we have been saying, do your homework. This includes checking about how long a company has been doing business by the name they are using NOW.
Just because they say they have been doing such and such for 15 odd years, check and see how long they have been doing it under the current name.
After all, who thinks the sales pitch from for example, the newly formed Luxury Bath of California, is going to include the information of only being in business for a short time?
No, it is likely the pitch will include all the "many years of experience" accrued as other companies. (That is not a lie is it? What is a lie of omission? Not claiming this is a case of that!)
But certainly polished up a bit, you know, without the baggage of Re-Bath problems (like dissatisfied customers that feel like they were rip-off royally by this company under a different name…) no doubt. At least that is what we would presume is what will happen...
And to be fair, we did predict the name change quite a while ago… But of course, it is only supposition on our part, we are not saying this has happened yet.
Also whenever you are going to hire a contractor, check the names on the licenses! And check if they are they current. Often, some contractors forget to change the names on those licenses, it was one of the tools we used to track down our problem contractor's past daliances. If there was a recent name change, especially away from a more recognizable brand, it might be considered as a red flag. Dig a little deeper... Ask "why"? Then try to verify the answer you get.
We used to take people as being inherently honest. After this nightmare with Re-Bath, we don't.
Honest people should not be offended when you ask for references and to back up what they say.
Although in this case, due to our dealings with the whole lot of Re-Bath agents we did, we can understand how it could be a plausible excuse that a franchise owner would want to distance themselves from the corporate name branding.
But in our perspective, that is NOT the case here.
It appears that the Re-Bath of California franchise was terminated from the Re-Bath family by Re-Bath corporate. Maybe someone should ask “why?” before contracting with whatever company dujour is occupying the Signal Hill shop and doing essentially the same work?
Maybe it was those graphic threats sent about offering to do violent bodily harm to Re-Bath executives...? Maybe it was something else? Inquiring minds should want to know...
Why are we discussing this? To offer to and allow the public to have more information than what may be available at face value so they will be able make an informed decision if they choose to. More information makes the process easier and safer for the consumer. And if the contractor is operating ethically and honestly, they should have nothing to hide, don'tcha think?
Do your homework folks, background checks are easier than ever and sadly more important than ever too.
We were confident it was only a matter of time before that operation exhausted the pool of customers available in that area by their practices and would have to change names again.
Yes, prior to ripping off people (like us for example) under the Re-Bath name, it was the Bath Pro name they were doing the same business under. And before that it was another name according the Better Business Bureau records. We noticed the pattern of changing the company name but continuing with the unethical conduct and shoddy workmanship back in 2008 when we contacted the BBB. They had a list of complaints attached to that address.
Now while the domain name of www.REBATHCALIFORNIA.com routes you to the new company, its company name is NOT Re-Bath.
How does that work? Is that being honest or ethical?
Would it be right to use www.toyota.com to route internet traffic to Kia?
The location is listed as the same Signal Hill CA address and says they are now using "Luxsan" products. What is the real honest story?
What about Re-Bath being the absolute best product? Hmmm, hogwash and snake oil you say?
Only putting this out for full disclosure. Really, if this "Luxsan" product has been around for twenty years, and Re-Bath was the best according to this same franchise only three years ago, why the switch? Why now?
And why keep the Re-Bath name for the website? Is that legal? Ethical? Yes we are repeating, but only because it needs to be addressed by any potential customer.
Wonder if the Re-Bath Corporate people are aware of and/or OK with having a tarnished ex-franchise, and now apparently a competitor to them, vying for the same market share and still using the national brand's (copyrighted?, trademarked?) full name as his web address?
Yes, why the misleading web address...?
Are we not allowed to wonder such things?
We can only assume (is it too much to hope?) this outfit has finally wised up and obtained the proper licensing, (althought with the misleading web address it is tough to reconcile...), as was lacking while plying this "trade" when dealing with us. But we would not be surprised in the least if they have continued in the illegal ways that caused us (and that responsible party) so many problems.
If you speak up and go public using legal First Amendment channels when you are wronged and/or cheated by a business, you can make a difference and maybe help others become aware of what is out there.
Share your honest experience, otherwise the assholes of the world may get a pass, or worse, screw someone else, someone you may know and care about.
Granted we did not come out ahead in this ordeal, but maybe we enlightened (alerted?) a few people about our situation and experience and they were able to make an informed decision on their own. If they chose to steer clear from the nightmare of dealing with a less than ethical contractor, they are better for it.
As we have been saying, do your homework. This includes checking about how long a company has been doing business by the name they are using NOW.
Just because they say they have been doing such and such for 15 odd years, check and see how long they have been doing it under the current name.
After all, who thinks the sales pitch from for example, the newly formed Luxury Bath of California, is going to include the information of only being in business for a short time?
No, it is likely the pitch will include all the "many years of experience" accrued as other companies. (That is not a lie is it? What is a lie of omission? Not claiming this is a case of that!)
But certainly polished up a bit, you know, without the baggage of Re-Bath problems (like dissatisfied customers that feel like they were rip-off royally by this company under a different name…) no doubt. At least that is what we would presume is what will happen...
And to be fair, we did predict the name change quite a while ago… But of course, it is only supposition on our part, we are not saying this has happened yet.
Also whenever you are going to hire a contractor, check the names on the licenses! And check if they are they current. Often, some contractors forget to change the names on those licenses, it was one of the tools we used to track down our problem contractor's past daliances. If there was a recent name change, especially away from a more recognizable brand, it might be considered as a red flag. Dig a little deeper... Ask "why"? Then try to verify the answer you get.
We used to take people as being inherently honest. After this nightmare with Re-Bath, we don't.
Honest people should not be offended when you ask for references and to back up what they say.
Although in this case, due to our dealings with the whole lot of Re-Bath agents we did, we can understand how it could be a plausible excuse that a franchise owner would want to distance themselves from the corporate name branding.
But in our perspective, that is NOT the case here.
It appears that the Re-Bath of California franchise was terminated from the Re-Bath family by Re-Bath corporate. Maybe someone should ask “why?” before contracting with whatever company dujour is occupying the Signal Hill shop and doing essentially the same work?
Maybe it was those graphic threats sent about offering to do violent bodily harm to Re-Bath executives...? Maybe it was something else? Inquiring minds should want to know...
Why are we discussing this? To offer to and allow the public to have more information than what may be available at face value so they will be able make an informed decision if they choose to. More information makes the process easier and safer for the consumer. And if the contractor is operating ethically and honestly, they should have nothing to hide, don'tcha think?
Do your homework folks, background checks are easier than ever and sadly more important than ever too.
Wednesday, March 9, 2011
But Wait, There’s More! Very Bizarre Part 3
We are sure it was Mr. Summy who made a reference (a quote?) in a comment he sent us on 10-8-2008:
"The whiny whimper of a cheater who has been taught a lesson.."
Why do we think it was him?
Because, this post was never published publicly in our blog.
We moderated it and refused to publish it since there were some other disturbing comments along with it.
So it is not only unlikely, it is impossible to be a coincidence for him to have just pulled it from the air.
What does it mean? Has anyone heard of that phase before, (or since)?
What is more important is how it ties this individual to the comments and threats he was “stalking us” with and also posting in a clone blog meant to be mistaken for this (our)blog to embarrass us, or worse.
The strikingly similar quote in his bogus clone blog he posted on 4-7-2010, an entire year and a half later:
The whinney whimper of a cheaper being taught a lesson"
Note that his spelling and writing skills as a whole are weak and in the same vein as this minor deviation in the spelling of “cheaper”.
We assume he meant “cheater” like the first time he used it, but that is just a logical guess.
Sure is damning evidence it was done by the same person is it not?
Who else could have done it? No one!
The same person clearly authored both posts.
In the Profile section in the fake clone blog we contend he created to libel us, Randy Summy had created this fictional and twisted background; we assume he based the sick stuff on his own personal preferences, pure assumtion, we do not know him personally.
But the fact remains that this included our actual personal information (which we deleted here), something never made public and only he (and his accomplice(s)) knew.
Cleary, this evidence busts him as the one doing this dreadful stuff simply (we assume) as retaliation for us not allowing him to get away with ripping us off. Shows us how much of a vindictive son-of-a-bitch he truly is, you can make your own decision...
Here is the entire fabricated profile we contend Randy Summy posted using our name and location to try to defame and damage us. This was retrieved from the now defunct blog site he (and/or fatbutterfly2) created at(http://rebathsucks.blogspot.com/) on 5-7-10 :
"About Me
######### (Actual name deleted for privacy and safety.)
View my complete profile ######### (Actual name deleted for privacy and safety.)
Gender: Male
Location: ############### (Actual location deleted for privacy and safety.)
State:## (Actual location deleted for privacy and safety.)
Interests:
Special
Favorite Music:
The whinney whimper of a cheaper being taught a lesson
Favorite Book:s
Any book on bondage.
My Blogs Team Members:
Rebath Sucks
User Stats
On Blogger Since September 2008
Profile Views (approximate) 86"
Again, no one knew Helpful Hal’s real name except Mr. Summy and his partners in crime.
Therefore who could have done this except him or someone with his help, you know, like fatbutterfly2…?
There you have it. More reasons to not deal with the aforementioned company or its representatives.
Please, we implore you, take the extra time to learn about the potential contractors you consider hiring. A little research before can save you a major nightmare later. Also remember, good BBB rating means nothing! Dig deeper for your own benefit.
"The whiny whimper of a cheater who has been taught a lesson.."
Why do we think it was him?
Because, this post was never published publicly in our blog.
We moderated it and refused to publish it since there were some other disturbing comments along with it.
So it is not only unlikely, it is impossible to be a coincidence for him to have just pulled it from the air.
What does it mean? Has anyone heard of that phase before, (or since)?
What is more important is how it ties this individual to the comments and threats he was “stalking us” with and also posting in a clone blog meant to be mistaken for this (our)blog to embarrass us, or worse.
The strikingly similar quote in his bogus clone blog he posted on 4-7-2010, an entire year and a half later:
The whinney whimper of a cheaper being taught a lesson"
Note that his spelling and writing skills as a whole are weak and in the same vein as this minor deviation in the spelling of “cheaper”.
We assume he meant “cheater” like the first time he used it, but that is just a logical guess.
Sure is damning evidence it was done by the same person is it not?
Who else could have done it? No one!
The same person clearly authored both posts.
In the Profile section in the fake clone blog we contend he created to libel us, Randy Summy had created this fictional and twisted background; we assume he based the sick stuff on his own personal preferences, pure assumtion, we do not know him personally.
But the fact remains that this included our actual personal information (which we deleted here), something never made public and only he (and his accomplice(s)) knew.
Cleary, this evidence busts him as the one doing this dreadful stuff simply (we assume) as retaliation for us not allowing him to get away with ripping us off. Shows us how much of a vindictive son-of-a-bitch he truly is, you can make your own decision...
Here is the entire fabricated profile we contend Randy Summy posted using our name and location to try to defame and damage us. This was retrieved from the now defunct blog site he (and/or fatbutterfly2) created at(http://rebathsucks.blogspot.com/) on 5-7-10 :
"About Me
######### (Actual name deleted for privacy and safety.)
View my complete profile ######### (Actual name deleted for privacy and safety.)
Gender: Male
Location: ############### (Actual location deleted for privacy and safety.)
State:## (Actual location deleted for privacy and safety.)
Interests:
Special
Favorite Music:
The whinney whimper of a cheaper being taught a lesson
Favorite Book:s
Any book on bondage.
My Blogs Team Members:
Rebath Sucks
User Stats
On Blogger Since September 2008
Profile Views (approximate) 86"
Again, no one knew Helpful Hal’s real name except Mr. Summy and his partners in crime.
Therefore who could have done this except him or someone with his help, you know, like fatbutterfly2…?
There you have it. More reasons to not deal with the aforementioned company or its representatives.
Please, we implore you, take the extra time to learn about the potential contractors you consider hiring. A little research before can save you a major nightmare later. Also remember, good BBB rating means nothing! Dig deeper for your own benefit.
Tuesday, March 8, 2011
Very Bizarre Part 2
It appears we never finished answering the question (or exposing the truth) about those homosexually charged “fatbutterfly2” posts.
We commented about the first one posted and never followed up.
Why is it still important or even relavent?
Because this person went out of his way to maliciously cause us harm when he was not able to manipulate us and we think it is only fair to let the public know the whole truth of the matter, what they may expect should they choose to do business with him or one of his companies. We apologize for the delay.
(Had it not been for "Anonymous" posting that "homosexual bashing" comment, we probably have not have finished the response), but we digress...
The second malicious and phony "clone blog" post was posted at www.rebathsucks.blogspot.com on 4-6-10 and was a plagiarized copy of a blog entry we posted back on 7-22-08 but he filled it (poorly) with his disgusting libelous lies and twisted the content. We have no doubt this rewritten tripe was posted by Randy Summy and/or his companion fatbutterfly2:
"Tuesday, April 6, 2010
Meeting the weasel!!!!
On Friday 10-12-07, the manager showed up at 3:50 PM, first time I met the guy face to face, He was wearing shorts and a tee shirt. (All these guys are teases.) He spent an hour viewing the shower and surrounding areas. He immediately refused to take responsibility for my problems saying that he blamed us for our own actions. .He continued to blame us for ostensibly trusting the salesman and that there was nothing behind the condom left on
the counter. Sadly he even chastised us for believing and trusting what he himself said before we signed up with Re-Bath if I thought the salesman came with the package.. Hard to believe, to our faces he actually blamed us for not getting what I wanted from the salesman And he was holding the document he requested I write in his hand! And then he tentatively approved it. . No I am s not strong enough, he is a liar to the devil. He said they would give us the shampoo tray and grab bar we ordered and that Oscar said he’d install them. You know the only way to test these things is to try them and he refused to give me a shampoo. Great customer service!He said he’d call us Monday the 15th, at least I got him to give us his email address, (assuming it is correct). So we called he at 11:23 AM at the number he provided. Although he said he could be reached Saturdays, we got a message saying the office was closed. We left a message asking him to respond via phone or email, and repeated our phone number to make sure he couldn’t say he didn’t have it. I also called Heidi Seyler.
I spoke to Heidi and she is a bull dyke if ever I meet one. She has the nerve to state that she doesnt get involved with "gay stuff". The nerve of her to call me gay. The most I can be called is gay curious. I have yet to meet the weasel.
HelpfulHal ######### (Actual name deleted for privacy and safety.)
Posted by fatbutterfly2 at 3:08 PM 0 comments"
(We surmise Randy Summy also has a personal issue with Heidi Seyler at Re-Bath Corporate from that rant.)
No one knew Helpful Hal’s real names except Mr. Summy. This clearly shows us that Randy Summy is not only vindictive, but a (disturbed in our opinion) sick pervert and a liar too.
For proof/reference/comparison, you can view the original blog entry he lifted and disgustingly modified. Please note we had witnesses to the actual event of the only time he was at our home, in case you thought for a second there was one iota of reality in that sleaze-fest of his probable fantasy. Makes us really wonder if he was not writing of his own slutty homosexual desires. After all, it shares a twisted commonality with many of the comments he sent to us at other times. We think this shows he is a sick bastard. After all what do you think of a person who would make up that "story" and publicly attribute it to a past customer that they mistreated?
Here is the link to that original page from our (this blog) that we contend Randy Summy plagiarized and distorted for his homosexually laden May-6-2010 post:
http://rebathripoff.blogspot.com/2008/07/meeting-of-weasel.html
Maybe we should sue him for plagarism AND libel?!
A little levity and humor there folks!!!
But seriously, it is truly scary to us that someone would create such a perverted, disgusting and libelous diatribe and post it publicly and falsely attribute it to another person to cause embarrassment or worse to a customer he RIPPED OFF simply because we stood up to him!
Oh, and how did we find out about that phony clone blog you may ask?
VERY good question!
We were alerted by someone using the exact same "Anonymous style" as the OTHER posts we attribute to Mr. Summy.
Coincidence again? We think not!
Again, we implore you, The Public; please do your research carefully before hiring a contractor, even if they have T.V ads or a nice showroom. You do not want to deal with someone like this or have to worry about them retaliating against you later, or even possibly stalking you. (Yes, you read that right.)
And to think he was being protected by Re-Bath corporate while he was doing this repulsive smearing of us online. Really, please do yourself the favor of research!
We commented about the first one posted and never followed up.
Why is it still important or even relavent?
Because this person went out of his way to maliciously cause us harm when he was not able to manipulate us and we think it is only fair to let the public know the whole truth of the matter, what they may expect should they choose to do business with him or one of his companies. We apologize for the delay.
(Had it not been for "Anonymous" posting that "homosexual bashing" comment, we probably have not have finished the response), but we digress...
The second malicious and phony "clone blog" post was posted at www.rebathsucks.blogspot.com on 4-6-10 and was a plagiarized copy of a blog entry we posted back on 7-22-08 but he filled it (poorly) with his disgusting libelous lies and twisted the content. We have no doubt this rewritten tripe was posted by Randy Summy and/or his companion fatbutterfly2:
"Tuesday, April 6, 2010
Meeting the weasel!!!!
On Friday 10-12-07, the manager showed up at 3:50 PM, first time I met the guy face to face, He was wearing shorts and a tee shirt. (All these guys are teases.) He spent an hour viewing the shower and surrounding areas. He immediately refused to take responsibility for my problems saying that he blamed us for our own actions. .He continued to blame us for ostensibly trusting the salesman and that there was nothing behind the condom left on
the counter. Sadly he even chastised us for believing and trusting what he himself said before we signed up with Re-Bath if I thought the salesman came with the package.. Hard to believe, to our faces he actually blamed us for not getting what I wanted from the salesman And he was holding the document he requested I write in his hand! And then he tentatively approved it. . No I am s not strong enough, he is a liar to the devil. He said they would give us the shampoo tray and grab bar we ordered and that Oscar said he’d install them. You know the only way to test these things is to try them and he refused to give me a shampoo. Great customer service!He said he’d call us Monday the 15th, at least I got him to give us his email address, (assuming it is correct). So we called he at 11:23 AM at the number he provided. Although he said he could be reached Saturdays, we got a message saying the office was closed. We left a message asking him to respond via phone or email, and repeated our phone number to make sure he couldn’t say he didn’t have it. I also called Heidi Seyler.
I spoke to Heidi and she is a bull dyke if ever I meet one. She has the nerve to state that she doesnt get involved with "gay stuff". The nerve of her to call me gay. The most I can be called is gay curious. I have yet to meet the weasel.
HelpfulHal ######### (Actual name deleted for privacy and safety.)
Posted by fatbutterfly2 at 3:08 PM 0 comments"
(We surmise Randy Summy also has a personal issue with Heidi Seyler at Re-Bath Corporate from that rant.)
No one knew Helpful Hal’s real names except Mr. Summy. This clearly shows us that Randy Summy is not only vindictive, but a (disturbed in our opinion) sick pervert and a liar too.
For proof/reference/comparison, you can view the original blog entry he lifted and disgustingly modified. Please note we had witnesses to the actual event of the only time he was at our home, in case you thought for a second there was one iota of reality in that sleaze-fest of his probable fantasy. Makes us really wonder if he was not writing of his own slutty homosexual desires. After all, it shares a twisted commonality with many of the comments he sent to us at other times. We think this shows he is a sick bastard. After all what do you think of a person who would make up that "story" and publicly attribute it to a past customer that they mistreated?
Here is the link to that original page from our (this blog) that we contend Randy Summy plagiarized and distorted for his homosexually laden May-6-2010 post:
http://rebathripoff.blogspot.com/2008/07/meeting-of-weasel.html
Maybe we should sue him for plagarism AND libel?!
A little levity and humor there folks!!!
But seriously, it is truly scary to us that someone would create such a perverted, disgusting and libelous diatribe and post it publicly and falsely attribute it to another person to cause embarrassment or worse to a customer he RIPPED OFF simply because we stood up to him!
Oh, and how did we find out about that phony clone blog you may ask?
VERY good question!
We were alerted by someone using the exact same "Anonymous style" as the OTHER posts we attribute to Mr. Summy.
Coincidence again? We think not!
Again, we implore you, The Public; please do your research carefully before hiring a contractor, even if they have T.V ads or a nice showroom. You do not want to deal with someone like this or have to worry about them retaliating against you later, or even possibly stalking you. (Yes, you read that right.)
And to think he was being protected by Re-Bath corporate while he was doing this repulsive smearing of us online. Really, please do yourself the favor of research!
Tuesday, July 20, 2010
A Movie and A Picture… A Disaster Double Feature… With a Trailer…
More from the file of what we brought as evidence to the court when we were unjustly sued for not paying due to Re-Bath of Ca not finishing the job.
Here's another live action shot, this time of another improperly attached wall, (like the one where the light switch is located).
Also note, the plumbing was not even anchored to anything inside the wall. When we pulled on the mixer valve, it came out of the escutcheon without turning on.
We don't think it was to code at all... And subsequently our thoughts on that were proven to be true.
And little did we know at the time this was shot, it was already leaking and in the not too distant future our downstairs ceiling would cave from the plumbing leak of this Re-Bath mixer valve installation.
One reason for this unacceptable flexing of the wall is this:
Foam was used to “shore up”, or construct the wall at the area Re-Bath removed the tiles and wall board from to install the shower mixer valve.
Just soft foam! Seems to us like a cheap way to go. We were later told that GreenBoard was the correct material to use.
Would you want this in your bathroom?
They also neglected to properly anchor the pipe in the wall to the framing.
It leaked enough for the water to soak into the wooden floor from the other side (inside) of the wall and rot it:
And caused our kitchen ceiling below to come down from being waterlogged…
Here's another live action shot, this time of another improperly attached wall, (like the one where the light switch is located).
Also note, the plumbing was not even anchored to anything inside the wall. When we pulled on the mixer valve, it came out of the escutcheon without turning on.
We don't think it was to code at all... And subsequently our thoughts on that were proven to be true.
And little did we know at the time this was shot, it was already leaking and in the not too distant future our downstairs ceiling would cave from the plumbing leak of this Re-Bath mixer valve installation.
One reason for this unacceptable flexing of the wall is this:
Foam was used to “shore up”, or construct the wall at the area Re-Bath removed the tiles and wall board from to install the shower mixer valve.
Just soft foam! Seems to us like a cheap way to go. We were later told that GreenBoard was the correct material to use.
Would you want this in your bathroom?
They also neglected to properly anchor the pipe in the wall to the framing.
It leaked enough for the water to soak into the wooden floor from the other side (inside) of the wall and rot it:
And caused our kitchen ceiling below to come down from being waterlogged…
Thursday, July 15, 2010
Alignment was a problem too.
How about this for plumb alignment?
In just the width of the small window the levelness is of by over a full 1/4 inch in the span of about 2 feet.
Now the house already had a window, and it was/is level, so the part that is installed crooked is Re-Bath’s work.
Right side; note the measurement from the center of the grid line to the bottom of the window framing is less than 2 inches:
Left Side; note the measurement from the center of the grid line to the bottom of the window framing is just a tick short of 2 and ¼ inches:
Acceptable alignment "quality" to you for a nearly $6000.00 investment? Didn’t think so…
But off on just one horizontal plane? It also is not plumb (true flat) on the top plane. Note the triangle is square to the metal window frame. We understand draft for drainage but that is excessive, (although since the window assembly has weep holes was it really even necessary?).
Notice there is still the packing tape on the corner trim pieces so it is still very new/fresh, yet look at the caulking...
------------------------------------------------------------------------------------
A side note, this "window" wall panel detached itself from the wall not long after it was installed and bowed outwardly quite a bit below the window. It was not adhered correctly over the existing tile they attached it to apparently...
Point being Re-Bath did not install their own product in a commonly accepted aesthetically pleasing way, or in a properly functioning way. Why?
And as if this wasn’t enough, it wasn’t even centered (left to right) on the wall/window! But we, the customers, were the ones blamed for this by the Re-Bath franchise owner. We still do not understand that mentality or attitude.
In just the width of the small window the levelness is of by over a full 1/4 inch in the span of about 2 feet.
Now the house already had a window, and it was/is level, so the part that is installed crooked is Re-Bath’s work.
Right side; note the measurement from the center of the grid line to the bottom of the window framing is less than 2 inches:
Left Side; note the measurement from the center of the grid line to the bottom of the window framing is just a tick short of 2 and ¼ inches:
Acceptable alignment "quality" to you for a nearly $6000.00 investment? Didn’t think so…
But off on just one horizontal plane? It also is not plumb (true flat) on the top plane. Note the triangle is square to the metal window frame. We understand draft for drainage but that is excessive, (although since the window assembly has weep holes was it really even necessary?).
Notice there is still the packing tape on the corner trim pieces so it is still very new/fresh, yet look at the caulking...------------------------------------------------------------------------------------
A side note, this "window" wall panel detached itself from the wall not long after it was installed and bowed outwardly quite a bit below the window. It was not adhered correctly over the existing tile they attached it to apparently...
Point being Re-Bath did not install their own product in a commonly accepted aesthetically pleasing way, or in a properly functioning way. Why?
And as if this wasn’t enough, it wasn’t even centered (left to right) on the wall/window! But we, the customers, were the ones blamed for this by the Re-Bath franchise owner. We still do not understand that mentality or attitude.
Wednesday, July 14, 2010
Alignment issues…
Check out this horizontal alignment. We were assured the grid lines molded into the wall panels would line up in corners by the salesman, just like our old tile, but the installers said they couldn't do it and the Re-Bath franchise owner said it was normal for them to not line up and furthermore claimed we agreed to this mis-match. (!?)
Absolutely not true, we did not agree to this bad alignment, and could not have, as we did not speak to him until after there were problems. Why would anyone want a lower quality in aesthetics "upgrade"?
Absolutely not true, we did not agree to this bad alignment, and could not have, as we did not speak to him until after there were problems. Why would anyone want a lower quality in aesthetics "upgrade"?
Now for a fair photo comparison, below is what we were shown at the showroom as to what the corner alignment of the horizontal grid lines would look like.
To be clear, the sales literature brought by the salesman before we purchased showed photos of the same quality and clean alignment as we saw in the showroom.
We took these photos at our local Re-Bath showroom after the installation to show what Re-Bath shows the public and how it differed from what they installed and vehemently tried to make us accept:
Note how nice they were able to line those corner grid lines up? Not really indicative of what they installed in our home now is it?
To be clear, the sales literature brought by the salesman before we purchased showed photos of the same quality and clean alignment as we saw in the showroom.
We took these photos at our local Re-Bath showroom after the installation to show what Re-Bath shows the public and how it differed from what they installed and vehemently tried to make us accept:
Note how nice they were able to line those corner grid lines up? Not really indicative of what they installed in our home now is it?Monday, January 4, 2010
And Why Is It OK For The Customer To Have To Live With The Mistakes Re-Bath Makes?
I explained that the shower isn’t even 32 inches like I ordered and that it did not come out to the hinge like I requested and that I am not complaining about anything other than the door position.
Jennifer snapped and yelled it is 32 inches the rest is behind the wall. I said the shower measures 30 and 3/8 inches showing are you saying that more than 1 and a half inches is in the wall? The surround that you put up is only ¼ of an inch thick, how can that be?
She said this is all over the shower door being half an inch over? I can’t believe it!! Something could break…. The door could break by moving it.
I said it isn’t right. (Remember this folks, now that Re-Bath has the money, they consider the job done and WILL NOT HONOR THE WARRANTY! -Hal)
She argued that it is right and as far as she is concerned it is custom made and done right. (If it is custom made, why does it not fit? Just asking...-Hal)
I said Don’t you care that I spent 8 thousand dollars and we are not happy with the result?
She said it is right.
I said It does not look good.
She said well it is right I promise you that! (Again, we wonder if this woman has even seen what she is so vehemently arguing about, in our case almost the same thing happened. A person who had not seen the shower argued that we didn’t know what it should look like, not that she ever saw it...-Hal)
I asked if she is just blowing me off, and just didn’t want to deal with me because she sounded really upset.?
She said no, but this is silly.
I said not to us, it doesn’t look right. I said it might be ok as far as doors go, it functions, but aesthetically it looks bad.
She again said loudly this will cost her money to move it and how it could break the doors.
I said I didn’t feel like I should have to pay since it is not where the ones in the showroom are positioned and they look good and give you more room inside the shower and no shelf on the outside, just like we wanted ours to look and expected it to look. I explained we wanted what was shown to us in the show room.
She said there is no way to do it unless I pay $175.00.
I said that is not right and I asked her to lower her voice again.
I said I have told you that everything looks perfect, this is the only one problem we are complaining about and you don’t want to help me?
She said loudly well you said that it was great you wrote it in your email.
I said yes it is true it looks great and it really does, we love it, but we didn’t replace our old one on looks, it was for space. I only have one problem and that is the door position, Can’t you at least move it for us?
(Again we were surprised at how hard Re-Bath fought to tell us our crappy installation was the way it should be, even though what we saw and photographed in the showroom was much different, better. The moral here is don’t believe for a minute that they (Re-Bath) will make your installation look as nice as what they show you in the sales book or showroom.-Hal)
Jennifer snapped and yelled it is 32 inches the rest is behind the wall. I said the shower measures 30 and 3/8 inches showing are you saying that more than 1 and a half inches is in the wall? The surround that you put up is only ¼ of an inch thick, how can that be?
She said this is all over the shower door being half an inch over? I can’t believe it!! Something could break…. The door could break by moving it.
I said it isn’t right. (Remember this folks, now that Re-Bath has the money, they consider the job done and WILL NOT HONOR THE WARRANTY! -Hal)
She argued that it is right and as far as she is concerned it is custom made and done right. (If it is custom made, why does it not fit? Just asking...-Hal)
I said Don’t you care that I spent 8 thousand dollars and we are not happy with the result?
She said it is right.
I said It does not look good.
She said well it is right I promise you that! (Again, we wonder if this woman has even seen what she is so vehemently arguing about, in our case almost the same thing happened. A person who had not seen the shower argued that we didn’t know what it should look like, not that she ever saw it...-Hal)
I asked if she is just blowing me off, and just didn’t want to deal with me because she sounded really upset.?
She said no, but this is silly.
I said not to us, it doesn’t look right. I said it might be ok as far as doors go, it functions, but aesthetically it looks bad.
She again said loudly this will cost her money to move it and how it could break the doors.
I said I didn’t feel like I should have to pay since it is not where the ones in the showroom are positioned and they look good and give you more room inside the shower and no shelf on the outside, just like we wanted ours to look and expected it to look. I explained we wanted what was shown to us in the show room.
She said there is no way to do it unless I pay $175.00.
I said that is not right and I asked her to lower her voice again.
I said I have told you that everything looks perfect, this is the only one problem we are complaining about and you don’t want to help me?
She said loudly well you said that it was great you wrote it in your email.
I said yes it is true it looks great and it really does, we love it, but we didn’t replace our old one on looks, it was for space. I only have one problem and that is the door position, Can’t you at least move it for us?
(Again we were surprised at how hard Re-Bath fought to tell us our crappy installation was the way it should be, even though what we saw and photographed in the showroom was much different, better. The moral here is don’t believe for a minute that they (Re-Bath) will make your installation look as nice as what they show you in the sales book or showroom.-Hal)
Wednesday, December 9, 2009
Two days turns into a week...
On Monday July 27th. It was a really long week with no bathroom.
Where the hell is Dan?
Dan arrives and it is 11:47 am to finish putting in my bathroom fixtures before noon, YEAH RIGHT!
He was polite and cleaned up after he was done. (Nice compromise?-Hal)
However I had to cancel my cat’s vet appointment, and the registry will now have to wait till tomorrow, which caused me to make my date to meet my friend Rose to be pushed off till next week too since I am not going to the registry now and tomorrow.
(These Re-Bath people are either ignorant of the problems they cause by their repeated tardiness, or worse. They seem to not care of the repercussions their failed actions have on those who are paying a premium for services not rendered.-Hal)
I have other plans and work, all because I was nice to him and he was late in return.
No good deed goes unpunished!
(Yes, exactly. Try to be nice and accommodating, what do you get from these people? Disrespected and inconvenienced.-Hal)
Just as Dan was putting in the sink he hit the wall opposite the shower and put a huge ding in it. (We had the same problems with our inept installers, all they want is to get out and collect the cash, repairing damage they caused was not something they felt obligated to do, no matter what they say about fixing it.-Hal)
He apologized and I said I would take care of it; I just wanted him out at this point! I was really bummed because they are or were all new walls, God I want this over! (We know that feeling…-Hal)
I asked Dan to move the shower dial too, I explained that we hit it and it changes the temperature while we shower, the dial is facing up and while showering a few times my husband turned the water full hot and it was kind of scary.
Dan said it can’t be done. (We thought Re-Bath were pros, real professionals... What about the part that the customer is right?-Hal)
I said you can’t just turn the handle to face down?
He said no you can’t, it only fits one way. He finished at 1:55pm. (Wow, only two hours late. That sarcasm font would be good here too.-Hal)
7 days total not 2 like promised and I could have worked this morning too.
I paid in full the remainder of the $7,858.00 which was $2,000.00 and was glad it was over! (But it’s never really over is it?-Hal)
In the afternoon I got a call from Re-Bath asking to come back to take the photos of the after, Matt asked me to smile big and hold a Re-Bath sign. (Wonder if they'll include a shot of ding they put in the wall?-Hal)
I said fine.
He said Melissa could be here on Wednesday or Thursday.
And I lied because I really wanted this over with, I was tired of hearing from Re-Bath and tired of a week of men working in my home, when I was told two days,
I was tired of no toilet and sink…so I lied and said I was going away on Tuesday night and wouldn’t be back for two weeks. If he wanted the photo he would have to come the next day. (Good for you!-Hal)
He hung up made a few calls I guess, and called me back saying Tuesday morning between 8am and 9am Melissa would be here. I said ok between 8 and 9am right? He said yes. What a headache! (Yep, Re-Bath is the headache that keeps on aching...-Hal)
Where the hell is Dan?
Dan arrives and it is 11:47 am to finish putting in my bathroom fixtures before noon, YEAH RIGHT!
He was polite and cleaned up after he was done. (Nice compromise?-Hal)
However I had to cancel my cat’s vet appointment, and the registry will now have to wait till tomorrow, which caused me to make my date to meet my friend Rose to be pushed off till next week too since I am not going to the registry now and tomorrow.
(These Re-Bath people are either ignorant of the problems they cause by their repeated tardiness, or worse. They seem to not care of the repercussions their failed actions have on those who are paying a premium for services not rendered.-Hal)
I have other plans and work, all because I was nice to him and he was late in return.
No good deed goes unpunished!
(Yes, exactly. Try to be nice and accommodating, what do you get from these people? Disrespected and inconvenienced.-Hal)
Just as Dan was putting in the sink he hit the wall opposite the shower and put a huge ding in it. (We had the same problems with our inept installers, all they want is to get out and collect the cash, repairing damage they caused was not something they felt obligated to do, no matter what they say about fixing it.-Hal)
He apologized and I said I would take care of it; I just wanted him out at this point! I was really bummed because they are or were all new walls, God I want this over! (We know that feeling…-Hal)
I asked Dan to move the shower dial too, I explained that we hit it and it changes the temperature while we shower, the dial is facing up and while showering a few times my husband turned the water full hot and it was kind of scary.
Dan said it can’t be done. (We thought Re-Bath were pros, real professionals... What about the part that the customer is right?-Hal)
I said you can’t just turn the handle to face down?
He said no you can’t, it only fits one way. He finished at 1:55pm. (Wow, only two hours late. That sarcasm font would be good here too.-Hal)
7 days total not 2 like promised and I could have worked this morning too.
I paid in full the remainder of the $7,858.00 which was $2,000.00 and was glad it was over! (But it’s never really over is it?-Hal)
In the afternoon I got a call from Re-Bath asking to come back to take the photos of the after, Matt asked me to smile big and hold a Re-Bath sign. (Wonder if they'll include a shot of ding they put in the wall?-Hal)
I said fine.
He said Melissa could be here on Wednesday or Thursday.
And I lied because I really wanted this over with, I was tired of hearing from Re-Bath and tired of a week of men working in my home, when I was told two days,
I was tired of no toilet and sink…so I lied and said I was going away on Tuesday night and wouldn’t be back for two weeks. If he wanted the photo he would have to come the next day. (Good for you!-Hal)
He hung up made a few calls I guess, and called me back saying Tuesday morning between 8am and 9am Melissa would be here. I said ok between 8 and 9am right? He said yes. What a headache! (Yep, Re-Bath is the headache that keeps on aching...-Hal)
Wednesday, November 25, 2009
We are not the only ones who were treated very poorly and dishonestly by Re-Bath.
Read on for another sad story of Re-Bath's unethical practices
Provided by someone who only wanted what they were sold by Re-Bath. A simple quick quality installation, too bad they chose Re-Bath as we did. Never again…
Please read this unfortunate but factual story, also scribed in much the same documentative and chronological fashion as we recorded our sordid dealings, including her thoughts at the time of the writing.
To be clear, this is another completely different Re-Bath “job” than what we lived through. See if any of it parallels your Re-bath experiences:
Starts off innocently enough…
On Monday June 22, 2009, I phoned Re-Bath to have someone come to my house to price a new tub or shower unit. I explained how we had tried to do it ourselves but it was worse than a nightmare.
I explained that we had an ad from a paper and that was how we heard about them. The woman on the phone said she would send a man on Thursday June 25th at 7pm. She was very nice and the call went well. She was surprised to hear how much money and time we had already spent on our tub. I feel like I made the right call!
On Tuesday June 23rd, I went to the Re-Bath store in Framingham to see the options. I liked the shower unit because it gave a lot of room in the shower. I liked the surround because it was flat and there was nothing to bang your arms on. It looked very nice and roomy. I loved it! The people there are really nice, very helpful and I am happy about this job! I feel like this will end all of our bathroom problems once and for all! (If she only knew what was to come.-Hal)
On June Thursday 25th at 7:15 Chris Dezotell from Re-Bath showed up and we discussed all of the possibilities. He was very informed and very nice to deal with. He measured the shower unit, I explained that we needed more room, and that the tub we put in was not the right surround and that was why there was no arm room on the left side. He saw it and agreed it was not right, he said yes you can see that. He said that Re-Baths shower unit would fit and work well.
He explained that Re-Bath will own the shower for life, and explained, if we bought it, it will be their responsibility and that we would be covered for life. He told us this is a stress free one day install. We talked to Chris till 9:45pm and picked out the shower and surround we liked, we picked out the doors the colors.
I explained to Chris that I wanted the Unit to come all the way to the door hinge, just as our old tub had before we tried to replace it, I wanted the door frame down and the tub or shower to go all the way to it because we really need the room and the one that is there now is not big enough.
He said no problem and that he will order a 32 inch shower unit, I stressed that the shower must be at least 32 inches since the 30 inch tub is WAY too small! Chris said that the 32 inch shower would be plenty of room. I pointed out how our shower head was not in the middle of our tub it is off side and you have to aim it out of the tub to hit the person in the shower. I told him I wanted the new one in the middle. He said that was also no problem to correct. (Same style all agreeing and promising salesman type we were treated too...Hal)
We'll pick up later with more of this story, we promise it is worth your time to follow along....
Provided by someone who only wanted what they were sold by Re-Bath. A simple quick quality installation, too bad they chose Re-Bath as we did. Never again…
Please read this unfortunate but factual story, also scribed in much the same documentative and chronological fashion as we recorded our sordid dealings, including her thoughts at the time of the writing.
To be clear, this is another completely different Re-Bath “job” than what we lived through. See if any of it parallels your Re-bath experiences:
Starts off innocently enough…
On Monday June 22, 2009, I phoned Re-Bath to have someone come to my house to price a new tub or shower unit. I explained how we had tried to do it ourselves but it was worse than a nightmare.
I explained that we had an ad from a paper and that was how we heard about them. The woman on the phone said she would send a man on Thursday June 25th at 7pm. She was very nice and the call went well. She was surprised to hear how much money and time we had already spent on our tub. I feel like I made the right call!
On Tuesday June 23rd, I went to the Re-Bath store in Framingham to see the options. I liked the shower unit because it gave a lot of room in the shower. I liked the surround because it was flat and there was nothing to bang your arms on. It looked very nice and roomy. I loved it! The people there are really nice, very helpful and I am happy about this job! I feel like this will end all of our bathroom problems once and for all! (If she only knew what was to come.-Hal)
On June Thursday 25th at 7:15 Chris Dezotell from Re-Bath showed up and we discussed all of the possibilities. He was very informed and very nice to deal with. He measured the shower unit, I explained that we needed more room, and that the tub we put in was not the right surround and that was why there was no arm room on the left side. He saw it and agreed it was not right, he said yes you can see that. He said that Re-Baths shower unit would fit and work well.
He explained that Re-Bath will own the shower for life, and explained, if we bought it, it will be their responsibility and that we would be covered for life. He told us this is a stress free one day install. We talked to Chris till 9:45pm and picked out the shower and surround we liked, we picked out the doors the colors.
I explained to Chris that I wanted the Unit to come all the way to the door hinge, just as our old tub had before we tried to replace it, I wanted the door frame down and the tub or shower to go all the way to it because we really need the room and the one that is there now is not big enough.
He said no problem and that he will order a 32 inch shower unit, I stressed that the shower must be at least 32 inches since the 30 inch tub is WAY too small! Chris said that the 32 inch shower would be plenty of room. I pointed out how our shower head was not in the middle of our tub it is off side and you have to aim it out of the tub to hit the person in the shower. I told him I wanted the new one in the middle. He said that was also no problem to correct. (Same style all agreeing and promising salesman type we were treated too...Hal)
We'll pick up later with more of this story, we promise it is worth your time to follow along....
Monday, November 10, 2008
Talk about dishonest and unethical practices, (Talk about Re-Bath…)
The following day, after not accepting our phone calls, we received this from Heidi:
“From: Heidi Seyler [mailto:hseyler@rebath.com]
Sent: Thursday, June 19, 2008 9:09 AM
Subject: Re-Bath
The agreement that was faxed into us was amended from the original version of what was sent to you. Due to the fact that our General Release was not returned to us by 5:00pm on June 18th, 2008 we are considering our offer null and void and no further offers will be made.
Regards,
Heidi Seyler
Re-Bath, LLC”
Cowards and cheats. They refuse to speak with us. Since it was obvious Heidi was not mature enough or even had the authority we were led to believe she had, we had to contact the president and vice president of Re-Bath. Turns out these guys are just as cowardly apparently as they refuse to speak with us too.
You’d think they would want to resolve this, especially since it is 100% their fault. What a group of disgusting scheming cheaters and liars.
But they have our money and we need it to repair the damage they have caused.
Our response to these underhanded jerks was still civil and polite and fully clarified what had truthfully transpired.
Dated 6-19-08:
“Mr. Sanders, Mr. Murdock,We are very disappointed in the way this situation is being handled. Mr. Murdock, you stated "We would like to resolve these issues quickly to avoid any further delay & make sure you are fully satisfied."
When are you going to fulfill that statement? We, in good faith, did what we were asked to do by Heidi, met the time constraint of faxing the signed document, (See Heidi's email below. Heidi made no mention of requirements other than "by end of business day", and no time even mentioned at that.), only to have her deny the agreement by claiming she not to receive it by 5:00PM June 18th, 2008. And then claiming it was denied because it was altered. Nothing in her instructions prohibited altering the document in any way.
In actuality, Re-Bath's offer sent on 6-17-08 was a modified version of an offer we sent on 6-13-08. If you can modify the document for a counter offer, why can't we? We are only trying to make a fair agreement with you.
The fact is the fax was sent and confirmed received at the fax number provided by Heidi before 8:39AM June 18th, 2008. That provided Re-Bath with an entire day to contact us if there were any issues. We complied fully to the requirements given to us, (read the email).
Denial on the grounds she stated is not acceptable or part of the agreement. Nothing states we could not make a counter offer, or that such an offer would result in voiding the agreement or absolving Re-Bath of their responsibility. And it does not absolve Re-Bath of compensating us for the damages they caused to our home.
The changes made to the document reflected the oral offer made to me by Mr. Murdock during our phone conversation on 6-10-08. The original oral agreement protected only Re-Bath Corporate, and Re-Bath San Diego, not Re-Bath of CA. The document was corrected only to clarify and reflect that agreement and still does protect Re-Bath corporate and Re-Bath S.D.
To deny it wholly on the grounds stated by Heidi is without merit and counter to our original discussions and intentions. It appears too many people are involved in this and are not sharing between them the information discussed with me.
Re-Bath had well over eight hours to respond yesterday if something needed to be addressed. An oral offer was made to us for $5050.00. We compromised and accepted it. A written offer that was not clear was sent, we returned it well with in the time frame with clarifications, no restrictions were placed on the document being returned adjusted for accuracy of the oral offer. We expect you to honor your word and warranty.”
But sadly, they are not an honorable company…
“From: Heidi Seyler [mailto:hseyler@rebath.com]
Sent: Thursday, June 19, 2008 9:09 AM
Subject: Re-Bath
The agreement that was faxed into us was amended from the original version of what was sent to you. Due to the fact that our General Release was not returned to us by 5:00pm on June 18th, 2008 we are considering our offer null and void and no further offers will be made.
Regards,
Heidi Seyler
Re-Bath, LLC”
Cowards and cheats. They refuse to speak with us. Since it was obvious Heidi was not mature enough or even had the authority we were led to believe she had, we had to contact the president and vice president of Re-Bath. Turns out these guys are just as cowardly apparently as they refuse to speak with us too.
You’d think they would want to resolve this, especially since it is 100% their fault. What a group of disgusting scheming cheaters and liars.
But they have our money and we need it to repair the damage they have caused.
Our response to these underhanded jerks was still civil and polite and fully clarified what had truthfully transpired.
Dated 6-19-08:
“Mr. Sanders, Mr. Murdock,We are very disappointed in the way this situation is being handled. Mr. Murdock, you stated "We would like to resolve these issues quickly to avoid any further delay & make sure you are fully satisfied."
When are you going to fulfill that statement? We, in good faith, did what we were asked to do by Heidi, met the time constraint of faxing the signed document, (See Heidi's email below. Heidi made no mention of requirements other than "by end of business day", and no time even mentioned at that.), only to have her deny the agreement by claiming she not to receive it by 5:00PM June 18th, 2008. And then claiming it was denied because it was altered. Nothing in her instructions prohibited altering the document in any way.
In actuality, Re-Bath's offer sent on 6-17-08 was a modified version of an offer we sent on 6-13-08. If you can modify the document for a counter offer, why can't we? We are only trying to make a fair agreement with you.
The fact is the fax was sent and confirmed received at the fax number provided by Heidi before 8:39AM June 18th, 2008. That provided Re-Bath with an entire day to contact us if there were any issues. We complied fully to the requirements given to us, (read the email).
Denial on the grounds she stated is not acceptable or part of the agreement. Nothing states we could not make a counter offer, or that such an offer would result in voiding the agreement or absolving Re-Bath of their responsibility. And it does not absolve Re-Bath of compensating us for the damages they caused to our home.
The changes made to the document reflected the oral offer made to me by Mr. Murdock during our phone conversation on 6-10-08. The original oral agreement protected only Re-Bath Corporate, and Re-Bath San Diego, not Re-Bath of CA. The document was corrected only to clarify and reflect that agreement and still does protect Re-Bath corporate and Re-Bath S.D.
To deny it wholly on the grounds stated by Heidi is without merit and counter to our original discussions and intentions. It appears too many people are involved in this and are not sharing between them the information discussed with me.
Re-Bath had well over eight hours to respond yesterday if something needed to be addressed. An oral offer was made to us for $5050.00. We compromised and accepted it. A written offer that was not clear was sent, we returned it well with in the time frame with clarifications, no restrictions were placed on the document being returned adjusted for accuracy of the oral offer. We expect you to honor your word and warranty.”
But sadly, they are not an honorable company…
Tuesday, November 4, 2008
Is That The Light At The End Of The Tunnel? YES, But It’s Not Daylight, It’s A Train and We’re About To Get Railroaded!
On 6-17-08 we received this email:
“Attached is our final offer regarding the resolution of your complaint against Re-Bath of California. This includes the Manufacturing Lifetime Warranty on the Re-Bath products. Please sign and return this agreement to us by end of business day Wednesday, June 18th, 2008. Once this is signed and returned to us, a check will be issued to you and a copy of the warranty will be sent with it.
Please let me know if you have any further questions.
Regards,
Heidi Seyler
Re-Bath, LLC
P. (800) 426-4573 ext. 112
F. (480) 833-7199”
After having the “agreement” (Maybe Re-Bath should look up the word agreement so they can understand it constitutes a meeting of the minds.) reviewed by legal counsel it was suggested a minor change should be made as the way it was written was not a balance offer by any means.
In fact said counsel used the legal term of “That is a Bullshit document, and who ever wrote it knows it.”
The minor change did not negate the intent, just slightly protected us in an area that was very unlikely to even occur, but would cause Re-Bath no harm, unless they were guilty of doing what they claimed they did not and were not doing. And even in that case it still would probably been a moot point. Is there enough double talk in there?
The fact that they refused to accept it and denied receiving it speaks volumes to their motives and intentions.
On 6-19-08 we received this untruthful email. (The claim that it was not received by 5:00PM is a total lie as we have the fax confirmation that it was received well before 9:00AM on the 18th of June 2008):
“The agreement that was faxed into us was amended from the original version of what was sent to you.
Due to the fact that our General Release was not returned to us by 5:00pm on June 18th, 2008 we are considering our offer null and void and no further offers will be made.
Regards,
Heidi Seyler
Re-Bath, LLC “
Notice they are canceling their warranty because they claim we did not meet the unfair short term arbitrary time frame they demanded that we meet, even though we indeed met it.
The warranty is not something they have the right to cancel. They are liable, PERIOD!
To claim we lost our chance at collecting by not meeting their arbitrary and unlawful deadline (when we have written documentation that we did) is flat out dishonest.
They don’t even have the right to demand that we meet that short deadline especially since it was made by sending a blind email!
WHAT A BUNCH OF RE-BATH! We are sure this is the way they treat the majority of the customers they cheat. It is astounding the lies they tell, and they can’t even keep them consistent.
If you are unfortunate enough to contract with them, the odds of you being treated like this, or Heaven forbid worse, are quite great.
“Attached is our final offer regarding the resolution of your complaint against Re-Bath of California. This includes the Manufacturing Lifetime Warranty on the Re-Bath products. Please sign and return this agreement to us by end of business day Wednesday, June 18th, 2008. Once this is signed and returned to us, a check will be issued to you and a copy of the warranty will be sent with it.
Please let me know if you have any further questions.
Regards,
Heidi Seyler
Re-Bath, LLC
P. (800) 426-4573 ext. 112
F. (480) 833-7199”
After having the “agreement” (Maybe Re-Bath should look up the word agreement so they can understand it constitutes a meeting of the minds.) reviewed by legal counsel it was suggested a minor change should be made as the way it was written was not a balance offer by any means.
In fact said counsel used the legal term of “That is a Bullshit document, and who ever wrote it knows it.”
The minor change did not negate the intent, just slightly protected us in an area that was very unlikely to even occur, but would cause Re-Bath no harm, unless they were guilty of doing what they claimed they did not and were not doing. And even in that case it still would probably been a moot point. Is there enough double talk in there?
The fact that they refused to accept it and denied receiving it speaks volumes to their motives and intentions.
On 6-19-08 we received this untruthful email. (The claim that it was not received by 5:00PM is a total lie as we have the fax confirmation that it was received well before 9:00AM on the 18th of June 2008):
“The agreement that was faxed into us was amended from the original version of what was sent to you.
Due to the fact that our General Release was not returned to us by 5:00pm on June 18th, 2008 we are considering our offer null and void and no further offers will be made.
Regards,
Heidi Seyler
Re-Bath, LLC “
Notice they are canceling their warranty because they claim we did not meet the unfair short term arbitrary time frame they demanded that we meet, even though we indeed met it.
The warranty is not something they have the right to cancel. They are liable, PERIOD!
To claim we lost our chance at collecting by not meeting their arbitrary and unlawful deadline (when we have written documentation that we did) is flat out dishonest.
They don’t even have the right to demand that we meet that short deadline especially since it was made by sending a blind email!
WHAT A BUNCH OF RE-BATH! We are sure this is the way they treat the majority of the customers they cheat. It is astounding the lies they tell, and they can’t even keep them consistent.
If you are unfortunate enough to contract with them, the odds of you being treated like this, or Heaven forbid worse, are quite great.
Monday, September 22, 2008
Re-Bath Corporate Continues to try to Cheat Us Even More, It Must Be “Real” Their Job. After all, they certainly have not been able to install what t
Of course we responded to that detestable attempt to cheat us further. And after explaining to Norm verbally that he was reneging on his oral offers and his written pledges to take care of this (say it with us):
“…in a timely fashion to their complete satisfaction.”
And:
“…to resolve these issues quickly to avoid any further delay & make sure you are fully satisfied."
He sent this email in response, as if by now writing a conflicting account of what he said will somehow make it so. This guy is sorely lacking in ethics.
In parenthesis between each little paragraph is the actuality “(Our response)” of the situation to temper Norm’s slanted perspectives. It is not part of the email sent to us; it is just “equal time”, as they say, to balance the reality:
In a message dated Tuesday, June 10, 2008 8:57 AM Pacific Daylight Time, nmurdock@rebath.com writes:
“As a point of clarification, I did not offer to refund your $2,900 deposit & your court costs in our prior conversation. I simply suggested the idea of a cash settlement as an option to consider.”
(Our response: Gee whiz, sorry to disagree Norm, but yes you did offer to reimburse us in that phone call. You can double speak to others and think you got away with it, but we wrote down what you said at the time it was spoken, and unless you lie to yourself like you do to the public, you know it too. )
Norm continued:
“Please understand that our franchisees are independently owned & operated. Your contract is with your local Re-Bath franchise, not Re-Bath LLC. They are 100% responsible for fulfilling the terms of the contract.”
(Our response: But when Re-Bath corporate took the facilitation of the “remodel” over after multiple botched attempts by two different franchises, they assumed that burden and that contract. In fact, per Re-Bath corporate, our warranty is still to be handled by your office. Ask Heidi, we did when we pointed out Re-Bath of S.D. would not provide us with a contract despite being asked on multiple occasions. Are you now telling us she lied?)
Norm continued:
“Re-Bath LLC has attempted on multiple occasions to facilitate the repair of the deficiencies that you have identified with your Re-Bath installation. In our last conversation, we both agreed that further attempts to repair the installation problems would not be in either party’s best interest.”
(Our response: Can’t argue with that, your crack teams of installers have proven without a doubt that they do not have the ability to do the job.)
Norm continued:
“Re-Bath LLC feels the offer that has been made is fair. It repairs the damage that you claim was caused by the Re-Bath installation. It waives the balance due on the installation so in effect you have received a full Re-Bath remodel at half price. I did not include Option 3 from your Construction proposal for repair of the attic as it was not clear that this was damage caused by the Re-Bath work. If it is, please explain.”
(Our response: Uh, Fair? You have got to be kidding! There was no balance due. Re-Bath of Ca ripped us off and this “repair” by Re-Bath S.D. started as an attempt to reconcile that grievance. You can’t just make up an arbitrary demand for “balance due” after you have lost a lawsuit. Shame on you.
You don’t remember? RE-BATH LOST ITS LAWSUIT AGAINST US! You are not entitled to one red cent !
And you know damn well the water damage to the ceiling and in the attic was caused by the leak(s) Re-Bath caused. You were told by Re-Bath S.D. and you saw the photographs we sent, you even commented on them. It shows Re-Bath workers working in the wet mess they caused, they even admitted it too. You sir are lying!)
Norm continued:
“I am in the office all day today if you wish to discuss further.”
(Our response: You said you would be available yesterday too… But it sure seemed to us you were ducking our calls.)
“Regards,
Norm Murdock, CFE
Vice President - Franchise Operations
Re-Bath LLC
421 W Alameda Dr”
Tempe, AZ 85282
ph 480-844-2596 ext 126
fax 480-833-7199”
“…in a timely fashion to their complete satisfaction.”
And:
“…to resolve these issues quickly to avoid any further delay & make sure you are fully satisfied."
He sent this email in response, as if by now writing a conflicting account of what he said will somehow make it so. This guy is sorely lacking in ethics.
In parenthesis between each little paragraph is the actuality “(Our response)” of the situation to temper Norm’s slanted perspectives. It is not part of the email sent to us; it is just “equal time”, as they say, to balance the reality:
In a message dated Tuesday, June 10, 2008 8:57 AM Pacific Daylight Time, nmurdock@rebath.com writes:
“As a point of clarification, I did not offer to refund your $2,900 deposit & your court costs in our prior conversation. I simply suggested the idea of a cash settlement as an option to consider.”
(Our response: Gee whiz, sorry to disagree Norm, but yes you did offer to reimburse us in that phone call. You can double speak to others and think you got away with it, but we wrote down what you said at the time it was spoken, and unless you lie to yourself like you do to the public, you know it too. )
Norm continued:
“Please understand that our franchisees are independently owned & operated. Your contract is with your local Re-Bath franchise, not Re-Bath LLC. They are 100% responsible for fulfilling the terms of the contract.”
(Our response: But when Re-Bath corporate took the facilitation of the “remodel” over after multiple botched attempts by two different franchises, they assumed that burden and that contract. In fact, per Re-Bath corporate, our warranty is still to be handled by your office. Ask Heidi, we did when we pointed out Re-Bath of S.D. would not provide us with a contract despite being asked on multiple occasions. Are you now telling us she lied?)
Norm continued:
“Re-Bath LLC has attempted on multiple occasions to facilitate the repair of the deficiencies that you have identified with your Re-Bath installation. In our last conversation, we both agreed that further attempts to repair the installation problems would not be in either party’s best interest.”
(Our response: Can’t argue with that, your crack teams of installers have proven without a doubt that they do not have the ability to do the job.)
Norm continued:
“Re-Bath LLC feels the offer that has been made is fair. It repairs the damage that you claim was caused by the Re-Bath installation. It waives the balance due on the installation so in effect you have received a full Re-Bath remodel at half price. I did not include Option 3 from your Construction proposal for repair of the attic as it was not clear that this was damage caused by the Re-Bath work. If it is, please explain.”
(Our response: Uh, Fair? You have got to be kidding! There was no balance due. Re-Bath of Ca ripped us off and this “repair” by Re-Bath S.D. started as an attempt to reconcile that grievance. You can’t just make up an arbitrary demand for “balance due” after you have lost a lawsuit. Shame on you.
You don’t remember? RE-BATH LOST ITS LAWSUIT AGAINST US! You are not entitled to one red cent !
And you know damn well the water damage to the ceiling and in the attic was caused by the leak(s) Re-Bath caused. You were told by Re-Bath S.D. and you saw the photographs we sent, you even commented on them. It shows Re-Bath workers working in the wet mess they caused, they even admitted it too. You sir are lying!)
Norm continued:
“I am in the office all day today if you wish to discuss further.”
(Our response: You said you would be available yesterday too… But it sure seemed to us you were ducking our calls.)
“Regards,
Norm Murdock, CFE
Vice President - Franchise Operations
Re-Bath LLC
421 W Alameda Dr”
Tempe, AZ 85282
ph 480-844-2596 ext 126
fax 480-833-7199”
Thursday, September 18, 2008
Re-Bath Tries to Void Our Warranty Or Refuse to Pay For The Damage That Warranty Was Supposed To Protect Us From
What good is a warranty if it is to be voided in order to be applied?
In a message dated 6/5/2008 3:57:04 P.M. Pacific Daylight Time, nmurdock@rebath.com writes:
“Upon review of your punch list as well as the quote for your bath & kitchen ceiling repair, Re-Bath is prepared to offer you the following:
- Compensate you for the cost to repair your kitchen & bath ceilings (items 1 & 4 on your punch list) - $4,050.00
- Compensate you for the cost to repair the paint damage caused to your master bath ceiling (item 2 on your punch list) - $250
In exchange for this compensation, you agree to sign an agreement releasing Re-Bath of California, Re-Bath of San Diego & Re-Bath LLC of any further responsibility or liability & accepting the installation “as is”.
Please respond by e-mail if this is agreeable to you.
Sincerely,
Norm Murdock, CFE
Vice President - Franchise Operations
Re-Bath LLC
421 W Alameda Dr
Tempe, AZ 85282
ph 480-844-2596 ext 126
fax 480-833-7199”
Can you believe the audacity?
Re-Bath Corporate (Norm Murdock) now refuses to honor the warranty, yet they want us to absolve them of any and all responsibility in order to get them to pay for the water damage to the kitchen ceiling and bathroom floor and give up all rights to collect from Re-Bath of CA for subsequent damages. What the heck do they think a warranty is, or means?
Earlier Norm said he would compensate us fairly. This jerk now actually expects us to surrender our warranty to collect, or forfeit reimbursement of the damages they caused us. And for less that the agreed upon monetary figure! Granted the warranty probably is not worth the paper it’s written on, but how can anyone at that corporate level expect to leverage a written lifetime warranty they provide (as a cornerstone to the sale of their product) and owe on due to their own incompetence against the damages they caused.
Mind-boggling! He is either a total moron or total crook. (Anyone wishing to vote or comment is welcome to.) What he is trying to do is absolutely criminal.
Let’s make this clear to everyone reading this. By law you cannot force someone to give up the rights to the warranty in order for them to collect on that warranty. Think about it.
Let’s say you buy a new car. Let’s say it comes with a 6 year 60,000 mile bumper to bumper warranty, pretty standard stuff.
When it only has been driven 50 miles, the engine blows up. The dealer and the manufacturer then tell you they will only fix it if you sign off and state that if any else ever goes wrong with that car, it is not under any warranty. If you don’t sign away your warranty, they will not fix or repair the car. You are stuck with it.
Of course that is illegal in the automotive world and in business in general. But that is exactly what Re-Bath VP Norm Murdock was demanding!
Do you really want to deal with a company that operates with those kinds of deceitful ethics?
Another point to be made is that Dave Sanders, the President of Re-Bath corporate was being copied on every email sent to Re-Bath, and refused to take our calls or respond to voice mail messages or email messages. In effect hiding under his desk it seemed. But then we got the same impression from Mr. Murdock on many occasions too. Sure makes them look like a bunch of cowards and cheats, and their actions shore up that perspective too.
Subscribe to:
Posts (Atom)