A Movie and A Picture… A Disaster Double Feature… With a Trailer…

More from the file of what we brought as evidence to the court when we were unjustly sued for not paying due to Re-Bath of Ca not finishing the job.

Here's another live action shot, this time of another improperly attached wall, (like the one where the light switch is located).
Also note, the plumbing was not even anchored to anything inside the wall. When we pulled on the mixer valve, it came out of the escutcheon without turning on.
We don't think it was to code at all... And subsequently our thoughts on that were proven to be true.
And little did we know at the time this was shot, it was already leaking and in the not too distant future our downstairs ceiling would cave from the plumbing leak of this Re-Bath mixer valve installation.






One reason for this unacceptable flexing of the wall is this:

Foam was used to “shore up”, or construct the wall at the area Re-Bath removed the tiles and wall board from to install the shower mixer valve.
Just soft foam! Seems to us like a cheap way to go. We were later told that GreenBoard was the correct material to use.
Would you want this in your bathroom?
They also neglected to properly anchor the pipe in the wall to the framing.


It leaked enough for the water to soak into the wooden floor from the other side (inside) of the wall and rot it:

And caused our kitchen ceiling below to come down from being waterlogged…

Just noticed one more thing Re-Bath ripped us off for…

We just realized they never installed the grab bar or shower rail, whatever it’s called, that they sold us. When they first did the installation they “forgot” to bring it even though we asked each day, and they “forgot” each day before claiming we did not order after repeatedly “forgetting” it.
Yes, it was supposed to be a One Day Installation, but you can read earlier blog posts to see how that works.
If we did not order it, why did they claim they “forgot” it so many times before claiming we didn’t order it? Yep, goes right back to that honesty issue we’ve discussed that Re-Bath has such a hard time with.

We sadly also just noticed what looks like rust around the door tracks. It surprised us since we have never had a rust problem, and thought the material was aluminum, which doesn’t rust, or stainless steel, which shouldn’t rust either. But it seems to be par for the course as every time we turn around we find more about how much worse the terrible installations really are.

Call and ask for them to honor their warranty you ask? Yeah, they will either blow us off like before, or they will make matters worse like they did before. We cannot trust anyone in or associated with Re-Bath due to the actions we were victimized by.

We shudder to think what we will find next. Maybe the economy taking a dive has one potential good thing tied to it; it may put Re-Bath out of business. Sorry to all the people who think they have Re-Bath warranties, but really, you don’t have jack. But at least if they go under, many people will be spared the nightmares we had to endure by foolishly believing the lies they fed us.

Coincidence? Highly Unlikely… And Frankly, The Comments Are Showing Quite a Bit of Ignorance.

Apparently this blog about the problems experienced while dealing with Re-Bath has struck a nerve…
We do see the humor and folly in this, but it is equally unsettling and disturbing.

All we wanted to do was point out how badly we were treated by Re-Bath and help inform other potential consumers so they could protect themselves from going through a hellish ordeal like we endured by being foolish enough to contract with Re-Bath.

But now the comments coming in response to our blog would suggest our most vocal readers have some “issues”. Anger? Oh yes, it sure seems like it. Mental instability? Again, it really seems like it.
Or could it simply be a case of the offender throwing another tantrum?

We’ve assumed, (and with good reason), some of the people we’ve dealt with through Re-Bath were, shall we say unbalanced, certainly predisposed to not have a firm grasp on the truth. But if these recent comment posts are indeed from Re-Bath affiliates, and therefore a possible indication of their state of mind, it is very alarming.
Remember, this is a company who initiated the problems and lied to us from the beginning, and got caught doing it; all we did was tried to defend ourselves from their dishonest practices and try to obtain fair compensation for the damage they ultimately caused.

This may only be a coincidence, but how utterly ironic can it be that only days after Randy Summy/Re-Bath of CA was notified by the California State Contractors License Board about the impending fine for illegal actions, this blog received a barrage of snide and juvenile “retorts”?
The timing is absolutely astounding!
Add to that, the majority of these comments arrived on the exact anniversary of the first bungled and botched attempt by Re-Bath of CA to install the low quality bathroom products they sold us.

We can assume it is Randy that is doing this. We can only guess the little jerk thinks it is safer to rage at us hiding behind a keyboard instead of prank phone calling this time around. There is a precedent that leads us to believe this is the situation. (See an earlier entry in this blog for an explanation if you wish. Blog post Friday September 6th 2008.)

And whether it is him, or possibly some other jerk(s), why only post by anonymous snipes? What is there to be afraid of? Too childish to stand up for the words you try to type? Feel like a big person firing off drivel while hiding like a little girl behind the shield of a computer? Think you really have any power when lying with the protection of assumed anonymity?

And no, we will not be publishing those unimaginative, curse filled comments that are basically what amount to no more than another childish temper tantrum, or on a more positive spin, a very pitiful effort at Lord knows what type of humor.

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By the way, to the moron(s) who posted these comments, please, at least learn how to use spell check, we realize it is probably asking too much to request that you to actually learn how to spell, or even fathom what the words you are trying write truly mean.
Honestly, it made the writer (and we use that term loosely) sound like an absolute idiot, or maybe it is just that is what they are. Or maybe it’s time they put down the bottle before trying to communicate.
Thank us later for not allowing those posts to see the light of day. With as much refuse as is already floating around the internet, there was no need to pollute it anymore with garbage, and that is all it was, pollution.

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While we welcome coherent comments and outside points of view in this blog, even ones that differ from our own, we also were intelligent enough to know there would be idiots such as the one(s) attempting to comment in these recent days. Of course we review all comments before allowing them to be posted. If someone wishes to post, we hope they can muster the mental ability to write something that is understandable and coherent, and not peppered with profanity. If that minimal goal is achieved, we will probably post it as we have in the past.

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And a special sarcastic "thanks" to whomever posted (We can only assume it to be Randy Summy of Re-Bath CA, but yes, it is only an assumption) the offers to physically punish Re-Bath and its employees (Norm Murdock to be specific) in such a colorful way. We could also assume it is a misdirected show of allegiance to support our side of the described abominable situations created by Re-Bath, but we do not encourage nor participate in that type of behavior.
And it is actually rather disgusting what you advocate doing. You either need to take a step back and look at what you are doing in your life, or get some psychological help (and maybe sober up too) before you hurt yourself or anyone else.
(However, if in the case of the Darwinian theories holding true, you should only be on this earth but for a short time longer due to your own trials and tribulations, therefore absolving the rest of humanity from concerning themselves with you.)
But continuing to post such violent drivel will not do anything but show us the sad reality of your mental illness (or maybe simply your need to lash out from your perceived secure hole in the ground to fulfill something in your tiny unrewarding life) and require us to delete it.

Crank Calls? Give Us a Break! Childish Behavior, the Sign of a Real Loser…

Another Side bar of sorts.

This is point that should be brought up and it goes to the attitude and mentality of this outfit. It is about the crank calls we would receive from phone numbers (thank goodness for caller I.D.) attributed to Re-Bath of CA.
These calls coincided with the delivery of court documents. We would receive our copies of actions we’d taken against Re-Bath, so we knew Randy Summy and Re-Bath CA were receiving a set at the same time we were, or maybe at most the next day. And sure enough, the crank calls would start.
Sheer coincidence? Very difficult to believe.

Talk about childish, let alone unprofessional behavior, but then again, we are repeating ourselves again… This is one very dishonest and unprofessional outfit that makes a personal issue out of bad service. Lies, name calling and crank calls. What is this first grade!?

We must again recommend you avoid Re-Bath like the plague.

Re-Bath Has NO Sympathy For Their Customers Major Inconveniences (Which Re-Bath Causes). They Seem In Fact to Relish Punishing Them for Being Stupid

Norm’s response was sent the following day. That is SIX FREAKING DAYS WITHOUT OUR SHOWER so far…! This could have been done on Monday, it should have been done on Saturday! But no, that would mean consideration and actually thinking of the best interests of the people they took gobs of money from to install this cheap looking facade.
Again, I digress, please read on:

Sent to us on 5-22-08

"At this point, I would suggest the following:

Re-Bath will authorize you to repair the following with a plumber of your choice:

- Reinstall the escutcheon plate with clear sealant
- Repair the shower head

For convenience, given the scheduling issues, please contract this work directly & forward the invoice to Re-Bath LLC at the address below for prompt payment.

Best regards,

Norm Murdock, CFE
Vice President - Franchise Operations
Re-Bath LLC
421 W Alameda Dr
Tempe, AZ 85282
ph 480-844-2596 ext 126
fax 480-833-7199”


Please explain why after repeatedly asking for our local qualified honest clean plumber to be allowed do these repairs, it has taken an entire pain in the ass week just to authorize him to fix Re-Baths and their agents screw-ups!

And do they really expect to be able to "fix" that cheapo plastic showerhead?

Why could this not have been set up before? The Re-Bath approach to that question? Because that would have been the right thing to do.

Re-Bath does not do the right thing. It is not what they do. They do rip people off, (us), they lied in their advertising, (did to us, and probably thousands of others) they lied in their sales pitches, (did to us), they lied to the customer at every instance when things go bad, (yep us too), which is very often, (if not nearly always in our experience).
They seem to thrive on inconveniencing the customers as they in effect steal from them by installing sub-standard materials and damaging their property, all the while blaming the customer for basically being stupid enough to have hired them in the first place.
Yeah, harsh, but it is what happened to us!

Re-Bath Wastes Your Time When They Can’t Take More of Your Money

It has now been FIVE MORE FULL CONSECUTIVE DAYS without our shower. Re-Bath cares nothing about their customers or their convenience, let alone what most people would consider a basic requirement for sanitary living.
We received this answer the evening of Wednesday 5-21-08:

“We are arranging for a plumber to come out tomorrow to fix the leaky shower head. You will be called in advance to confirm the service time.

Regards,

Norm Murdock, CFE
Vice President - Franchise Operations
Re-Bath LLC
421 W Alameda Dr
Tempe, AZ 85282
ph 480-844-2596 ext 126
fax 480-833-7199”

Great, another Re-Bath fiasco in the making. There is no way we are allowing Pat’s Pronto Plumbing back in our home after the lies they told us and the poor work they performed. No wonder they refuse to document what they did. It smacks of shoddy workmanship and it looks like they don’t want to be responsible. Very scary.
We can’t trust anyone who works with or for Re-Bath now. You shouldn’t either, but that’s a call you’ll have to make.

Our response was sent on the same evening and was honest, civil and polite and even gave them some “wiggle room” to save face. But we seemed to have forgotten that they are two faced and it apparently was viewed by them as a sign of weakness, (Sharks/blood in the water?) Try to be nice and see what it’ll get you… at least dealing with these sharks.

“Mr. Murdock,
Thank you for the timely response. The time frame available for a plumber to replace the shower head today begins at 4:00PM and gives him one hour and forty-five minutes to facilitate the repairs. I'll need to know if this schedule works by11:00AM to be able to accommodate it. Please understand that we are not trying to be uncooperative or difficult, but we have an appointment that cannot be changed and I cannot lose any more time from work than the amount I'm already losing by leaving early to allow entry at 4:00. The plumber that was sent before is not an option as he was late to an unacceptable degree and even more importantly, he lied about the work performed and materials he used. After further inspection this morning it appears the center hole of the escutcheon was not sealed as he told me and I noticed water being drawn into the crack. The escutcheon must be removed and the insides inspected and dried.
I compared the hand held shower wand part with the normal stationary part (that head that does not work correctly) and cannot see a way to switch or interchange them. I hoped it would be an easy repair that I could handle, but it appears to be assembled with an upset pin (or rivet).
This brings up another issue that was brought to the attention of the Re-Bath of California's installer and to Randy Summy (via phone) at the time of the original installation in early October and also to Heidi Seyler shortly thereafter. The fixtures that we were shown and were sold to us by the salesman, John Park, were constructed of metal according to him. Granted, he only showed photos, not the actual fixtures, but specifically described them as all metal construction, not plated plastic. No literature with specifications was made available about the fixtures during his pitch. What was installed was a cheap plastic product, as evidenced by its early failure at this time. While I realize the fixtures are supposed to have a lifetime warranty via Re-Bath, if they don't even last a year, Re-Bath will be replacing a lot of them. I can't imagine these fixtures coming from the manufacturer with such a stout warranty. I also realize that the odds are it was damaged during the last installation attempt, but again, if they had performed the logical testing on the work performed before leaving our home...
In the interest of saving all involved some time, I suggest the quality metal massage type shower head we were sold should be what is installed. I do not think what is on there is a product that is designed to be repaired when it fails, it logically would be discarded. I'm not asking for anything more than what we were sold.
And since a plumber is going to be doing this repair, it seems logical to have him also remove the escutcheon and the white caulk around it, dry it, and apply correctly clear silicone. I am aware of the potential of one day delay of use of the shower again, but at this point I think you'll agree that getting it done now makes more sense than having another potential wall/ceiling leak and/or being inconvenienced more in the future, plus it saves Re-Bath a nearly certain future service call. At the same time the shower pipe can be secured as referenced in yesterday's email.
Please inform the plumber that written documentation of the work performed is required to be provided to us before he leaves the premises. In addition, we need the copies of the work orders from Pat's Pronto Plumbing for the work performed on both 5-17-08 and 5-21-08.
We are still working on compiling the "punch list" and other information.”

Back To The San Diego Plumbers, Part 3. They Must Be “Official Re-Bath” with Ethics Like These…

On with the soap opera…:

Email sent 5-21-08
"Good Morning Mr. Murdock,
Again, I am astounded at the actions taken by agents of Re-Bath while supposedly attempting to rectify previous mistakes. I thought I had been clear to everyone I spoke with in making a point about stopping the shoddy work and the lying that has become the status quo for responses from Re-Bath franchise employees. When we would rhetorically say, what can go wrong next, it or something worse would.

The plumber that was dispatched not only showed up late, apparently using the same exact bogus excuse as the Re-Bath guys used to explain their tardiness on Saturday, ( we checked the traffic reports online and found no mention of these claimed accidents). OK, so it's just more of our time wasted, but to compound the matter, but the plumber flat out lied to me when I said the "clear silicone" sealant he used to secure the escutcheon looked white, but he said “it will dry clear because it is clear, just looks that way when wet”. I guess I should have made him redo it on the spot, but I figured after all that has happened, and considering the situation this these guys would not have the audacity lie to my face like that, and that I did not any proof it wouldn't dry as he said at the time. Now that it has dried, it has turned opaque white and looks and feels like it is just latex caulk, not even silicone.

Granted,it looks like we can finally use our shower, another 24 hours later, finally tonight. (That's five days without use of our shower this time due to S.D. Re-Bath's mistakes.) The repair needs to be done correctly at some future time.

But unfortunately there is more. I decided to test the shower this morning since we were not even given a demonstration to show that it worked properly by the installers on Saturday, or the plumber yesterday. Sadly the shower head sprays out the top of the enclosure over the door and onto the window. I tried to rotate the head to aim the spray inward but it has so many errant sprays it is of no use. I then noticed the shower head pipe coming out of the wall wiggled a very significant amount while I was rotating the shower head and the escutcheon around it is not fastened securely to the wall either. Another instance of a Re-Bath installer lying to our faces when we pointed out it did not look right last Saturday. Miguel told me he knew how to fix it and would secure it, then later told us he did secure it with putty. Sorry, it is not secure.

I have attached pictures showing the escutcheon caulking, the water spraying from the head, and how soaked the top of the door rail was after about 30 seconds of running the water. The water spray made it all the way to the toilet, and of course onto the floor in between.
We really would like our shower to be usable, I know that has been stated clearly many times, yet it is still substandard and not functioning correctly. You mentioned you had other technicians that have made many customers happy, maybe one of them should have been dispatched for this repair?

These may seem like petty or minor concerns to you, and if these were the only problems we had I would not be contacting you today other than to provide the contractors quote. But considering the events leading up to them, and the way the “service” call was orchestrated yesterday before even contacting me, it goes exactly to demonstrate the lack of honesty and integrity we discussed and that was shown by the Re-Bath franchise agents and certainly of Myrna's lies and fabricated theatrics she told you about our conversation. I welcome a three way call with you, her and I, if she wishes to explain herself. As I have mentioned multiple times, I do see a clear difference in the actions and attitudes between Re-Bath corporate and the Re-Bath franchise. That is a positive reflection for the most part on the corporate staff, and unfortunately a series of very negative experiences with the franchise people that seems to be escalating instead of them trying to help us.

So, this means the job attempted last Saturday and yesterday is still not completed correctly.
I’m not sure what I can do to repair the shower head to control the spray. I believe it needs to be replaced. We are compiling the "punch list" you requested as well as a list of compensatory damages to be addressed. We have the original repair request lists we’ve submitted in the past and will update them as quickly as we can.
Also attached is the contractors quote. I am looking forward to a prompt and fair solution to all of the problems as well as a timely response from you this morning.”


Yes, there are a few sugar coated lines in there, as it is often said, you can catch more flies with honey than you can with vinegar. We were trying to give these cheats the benefit of the doubt and be civil too, we actually always have been civil to them despite our feelings toward them, there really is no reason not be, except after being figuratively kicked in the teeth repeatedly by them…