An entire week went by with no responses from Re-Bath. Gee, we were led to believe they cared for the consumer and wanted to settle this quickly.
Really, seriously, here are a couple of quotes from Mr. Murdock himself:
“We aim to complete all customers' jobs in a timely fashion to their complete satisfaction.”
“We would like to resolve these issues quickly to avoid any further delay & makesure you are fully satisfied.”
It would appear the bullshit flag is firmly attached to that!
On June 5th 2008 at 12:35PM we called Norm Murdock at 480-844-2596 ext126 and left a voice mail message saying that we had expected to hear from him one week ago, per his comments, so we could schedule, or at least get on the waiting list of the contractor. We also reminded him that we had sent him the punch list he requested the day before and would like him to either call us or respond to the email. We left our numbers to be sure he couldn’t claim he had no way to contact us. But really, when dealing with liars, what difference does it make?
We did get a call back, and now Norm Murdock has the gall to offer us a less than 50% of the amount we had discussed earlier to compensate us for the damages. In round numbers they caused us damages in the range of nearly $9000.00.
Now Norm Murdock was reneging on his offer made on the 19th of May. And in that offer we were compromising a significant amount and willing to accept less than we were due just so we could get on with our disrupted lives. But that compromise by us was treated like the blood in the water to a shark analogy. This guy is not a fair person, he is just like everyone else at Re-Bath we’ve had the misfortune of dealing with, unethical, and dishonest!
Never mind he instructed us to create a punch list in order to proceed, which we did. The guy must be an idiot as he didn’t even know what a punch list was we found out when we sent it to him, (or was he just lying?)
He comes across to us as another mindless company shill spitting out buzzwords oblivious to what they mean. Or worse, if he truly knew what a punch list was, which was not discernable during our conversation, then he was just intentionally wasting more of our time.
Which is worse? We think the latter. One is ignorance, the other is malice. He had no intention of using it. He just wanted to waste more of our time and energy. (This is a guy you just know has heard the F-word used in a description of him on many occasions, but certainly not by us.)
Showing posts with label Bad Re-bath. Show all posts
Showing posts with label Bad Re-bath. Show all posts
Monday, September 15, 2008
Thursday, September 4, 2008
Interestingly enough we recently came across another blog that parallels our terrible treatment by Re-Bath.
We’re taking a break in the telling of this soap opera / nightmare to pass this recently discovered information on to you. After all, the main purpose of this blog is to protect other potential customers of Re-Bath from falling victim to their tactics. At least to make them aware of how they have treated other customers. Yeah, odds are they’ll treat you the same if you give them the chance.
We sure wish we had found that blog before we contracted with and got screwed by Re-Bath of California, and then Re-bath Corporate in Arizona, and then Re-Bath of San Diego, then Re-Bath corporate again....
Just type in “Re-Bath Liars” in Google and it will come up as one the first links on the first page. The same name as one of the people at Re-Bath who tried so hard to cheat us is in that blog too, go figure.
And there are multiple listings of people who refer to Re-Bath people as liars, not just one or two. Wonder why that is? And within those listings are many more. Could it be that they are LIARS!?
It was not just a fluke that we had these problems, it is now painfully obvious that it is the way Re-Bath operates through out the whole country. There are far fewer happy customers (Are there really any? The “happy” ones sound like shills.), than ones that have been Ripped Off by Re-bath. And since most people don’t go public with these situations, one can only imagine the true numbers of dissatisfied victims of Re-Bath nationally. The percentage has to be staggering.
For those interested here is the direct link we found:
http://www.ohword.com/blog/340/dear-home-depot-re-bath-of-connecticut
We sincerely hope it is OK that we posted that link. We will gladly remove it if asked, but since it is offering protection in providing similar information to potential consumers, we thought it was the right thing to do.
We sure wish we had found that blog before we contracted with and got screwed by Re-Bath of California, and then Re-bath Corporate in Arizona, and then Re-Bath of San Diego, then Re-Bath corporate again....
Just type in “Re-Bath Liars” in Google and it will come up as one the first links on the first page. The same name as one of the people at Re-Bath who tried so hard to cheat us is in that blog too, go figure.
And there are multiple listings of people who refer to Re-Bath people as liars, not just one or two. Wonder why that is? And within those listings are many more. Could it be that they are LIARS!?
It was not just a fluke that we had these problems, it is now painfully obvious that it is the way Re-Bath operates through out the whole country. There are far fewer happy customers (Are there really any? The “happy” ones sound like shills.), than ones that have been Ripped Off by Re-bath. And since most people don’t go public with these situations, one can only imagine the true numbers of dissatisfied victims of Re-Bath nationally. The percentage has to be staggering.
For those interested here is the direct link we found:
http://www.ohword.com/blog/340/dear-home-depot-re-bath-of-connecticut
We sincerely hope it is OK that we posted that link. We will gladly remove it if asked, but since it is offering protection in providing similar information to potential consumers, we thought it was the right thing to do.
Wednesday, September 3, 2008
Re-Bath Has NO Sympathy For Their Customers Major Inconveniences (Which Re-Bath Causes). They Seem In Fact to Relish Punishing Them for Being Stupid
Norm’s response was sent the following day. That is SIX FREAKING DAYS WITHOUT OUR SHOWER so far…! This could have been done on Monday, it should have been done on Saturday! But no, that would mean consideration and actually thinking of the best interests of the people they took gobs of money from to install this cheap looking facade.
Again, I digress, please read on:
Sent to us on 5-22-08
"At this point, I would suggest the following:
Re-Bath will authorize you to repair the following with a plumber of your choice:
- Reinstall the escutcheon plate with clear sealant
- Repair the shower head
For convenience, given the scheduling issues, please contract this work directly & forward the invoice to Re-Bath LLC at the address below for prompt payment.
Best regards,
Norm Murdock, CFE
Vice President - Franchise Operations
Re-Bath LLC
421 W Alameda Dr
Tempe, AZ 85282
ph 480-844-2596 ext 126
fax 480-833-7199”
Please explain why after repeatedly asking for our local qualified honest clean plumber to be allowed do these repairs, it has taken an entire pain in the ass week just to authorize him to fix Re-Baths and their agents screw-ups!
And do they really expect to be able to "fix" that cheapo plastic showerhead?
Why could this not have been set up before? The Re-Bath approach to that question? Because that would have been the right thing to do.
Re-Bath does not do the right thing. It is not what they do. They do rip people off, (us), they lied in their advertising, (did to us, and probably thousands of others) they lied in their sales pitches, (did to us), they lied to the customer at every instance when things go bad, (yep us too), which is very often, (if not nearly always in our experience).
They seem to thrive on inconveniencing the customers as they in effect steal from them by installing sub-standard materials and damaging their property, all the while blaming the customer for basically being stupid enough to have hired them in the first place.
Yeah, harsh, but it is what happened to us!
Again, I digress, please read on:
Sent to us on 5-22-08
"At this point, I would suggest the following:
Re-Bath will authorize you to repair the following with a plumber of your choice:
- Reinstall the escutcheon plate with clear sealant
- Repair the shower head
For convenience, given the scheduling issues, please contract this work directly & forward the invoice to Re-Bath LLC at the address below for prompt payment.
Best regards,
Norm Murdock, CFE
Vice President - Franchise Operations
Re-Bath LLC
421 W Alameda Dr
Tempe, AZ 85282
ph 480-844-2596 ext 126
fax 480-833-7199”
Please explain why after repeatedly asking for our local qualified honest clean plumber to be allowed do these repairs, it has taken an entire pain in the ass week just to authorize him to fix Re-Baths and their agents screw-ups!
And do they really expect to be able to "fix" that cheapo plastic showerhead?
Why could this not have been set up before? The Re-Bath approach to that question? Because that would have been the right thing to do.
Re-Bath does not do the right thing. It is not what they do. They do rip people off, (us), they lied in their advertising, (did to us, and probably thousands of others) they lied in their sales pitches, (did to us), they lied to the customer at every instance when things go bad, (yep us too), which is very often, (if not nearly always in our experience).
They seem to thrive on inconveniencing the customers as they in effect steal from them by installing sub-standard materials and damaging their property, all the while blaming the customer for basically being stupid enough to have hired them in the first place.
Yeah, harsh, but it is what happened to us!
Tuesday, September 2, 2008
Re-Bath Wastes Your Time When They Can’t Take More of Your Money
It has now been FIVE MORE FULL CONSECUTIVE DAYS without our shower. Re-Bath cares nothing about their customers or their convenience, let alone what most people would consider a basic requirement for sanitary living.
We received this answer the evening of Wednesday 5-21-08:
“We are arranging for a plumber to come out tomorrow to fix the leaky shower head. You will be called in advance to confirm the service time.
Regards,
Norm Murdock, CFE
Vice President - Franchise Operations
Re-Bath LLC
421 W Alameda Dr
Tempe, AZ 85282
ph 480-844-2596 ext 126
fax 480-833-7199”
Great, another Re-Bath fiasco in the making. There is no way we are allowing Pat’s Pronto Plumbing back in our home after the lies they told us and the poor work they performed. No wonder they refuse to document what they did. It smacks of shoddy workmanship and it looks like they don’t want to be responsible. Very scary.
We can’t trust anyone who works with or for Re-Bath now. You shouldn’t either, but that’s a call you’ll have to make.
Our response was sent on the same evening and was honest, civil and polite and even gave them some “wiggle room” to save face. But we seemed to have forgotten that they are two faced and it apparently was viewed by them as a sign of weakness, (Sharks/blood in the water?) Try to be nice and see what it’ll get you… at least dealing with these sharks.
“Mr. Murdock,
Thank you for the timely response. The time frame available for a plumber to replace the shower head today begins at 4:00PM and gives him one hour and forty-five minutes to facilitate the repairs. I'll need to know if this schedule works by11:00AM to be able to accommodate it. Please understand that we are not trying to be uncooperative or difficult, but we have an appointment that cannot be changed and I cannot lose any more time from work than the amount I'm already losing by leaving early to allow entry at 4:00. The plumber that was sent before is not an option as he was late to an unacceptable degree and even more importantly, he lied about the work performed and materials he used. After further inspection this morning it appears the center hole of the escutcheon was not sealed as he told me and I noticed water being drawn into the crack. The escutcheon must be removed and the insides inspected and dried.
I compared the hand held shower wand part with the normal stationary part (that head that does not work correctly) and cannot see a way to switch or interchange them. I hoped it would be an easy repair that I could handle, but it appears to be assembled with an upset pin (or rivet).
This brings up another issue that was brought to the attention of the Re-Bath of California's installer and to Randy Summy (via phone) at the time of the original installation in early October and also to Heidi Seyler shortly thereafter. The fixtures that we were shown and were sold to us by the salesman, John Park, were constructed of metal according to him. Granted, he only showed photos, not the actual fixtures, but specifically described them as all metal construction, not plated plastic. No literature with specifications was made available about the fixtures during his pitch. What was installed was a cheap plastic product, as evidenced by its early failure at this time. While I realize the fixtures are supposed to have a lifetime warranty via Re-Bath, if they don't even last a year, Re-Bath will be replacing a lot of them. I can't imagine these fixtures coming from the manufacturer with such a stout warranty. I also realize that the odds are it was damaged during the last installation attempt, but again, if they had performed the logical testing on the work performed before leaving our home...
In the interest of saving all involved some time, I suggest the quality metal massage type shower head we were sold should be what is installed. I do not think what is on there is a product that is designed to be repaired when it fails, it logically would be discarded. I'm not asking for anything more than what we were sold.
And since a plumber is going to be doing this repair, it seems logical to have him also remove the escutcheon and the white caulk around it, dry it, and apply correctly clear silicone. I am aware of the potential of one day delay of use of the shower again, but at this point I think you'll agree that getting it done now makes more sense than having another potential wall/ceiling leak and/or being inconvenienced more in the future, plus it saves Re-Bath a nearly certain future service call. At the same time the shower pipe can be secured as referenced in yesterday's email.
Please inform the plumber that written documentation of the work performed is required to be provided to us before he leaves the premises. In addition, we need the copies of the work orders from Pat's Pronto Plumbing for the work performed on both 5-17-08 and 5-21-08.
We are still working on compiling the "punch list" and other information.”
We received this answer the evening of Wednesday 5-21-08:
“We are arranging for a plumber to come out tomorrow to fix the leaky shower head. You will be called in advance to confirm the service time.
Regards,
Norm Murdock, CFE
Vice President - Franchise Operations
Re-Bath LLC
421 W Alameda Dr
Tempe, AZ 85282
ph 480-844-2596 ext 126
fax 480-833-7199”
Great, another Re-Bath fiasco in the making. There is no way we are allowing Pat’s Pronto Plumbing back in our home after the lies they told us and the poor work they performed. No wonder they refuse to document what they did. It smacks of shoddy workmanship and it looks like they don’t want to be responsible. Very scary.
We can’t trust anyone who works with or for Re-Bath now. You shouldn’t either, but that’s a call you’ll have to make.
Our response was sent on the same evening and was honest, civil and polite and even gave them some “wiggle room” to save face. But we seemed to have forgotten that they are two faced and it apparently was viewed by them as a sign of weakness, (Sharks/blood in the water?) Try to be nice and see what it’ll get you… at least dealing with these sharks.
“Mr. Murdock,
Thank you for the timely response. The time frame available for a plumber to replace the shower head today begins at 4:00PM and gives him one hour and forty-five minutes to facilitate the repairs. I'll need to know if this schedule works by11:00AM to be able to accommodate it. Please understand that we are not trying to be uncooperative or difficult, but we have an appointment that cannot be changed and I cannot lose any more time from work than the amount I'm already losing by leaving early to allow entry at 4:00. The plumber that was sent before is not an option as he was late to an unacceptable degree and even more importantly, he lied about the work performed and materials he used. After further inspection this morning it appears the center hole of the escutcheon was not sealed as he told me and I noticed water being drawn into the crack. The escutcheon must be removed and the insides inspected and dried.
I compared the hand held shower wand part with the normal stationary part (that head that does not work correctly) and cannot see a way to switch or interchange them. I hoped it would be an easy repair that I could handle, but it appears to be assembled with an upset pin (or rivet).
This brings up another issue that was brought to the attention of the Re-Bath of California's installer and to Randy Summy (via phone) at the time of the original installation in early October and also to Heidi Seyler shortly thereafter. The fixtures that we were shown and were sold to us by the salesman, John Park, were constructed of metal according to him. Granted, he only showed photos, not the actual fixtures, but specifically described them as all metal construction, not plated plastic. No literature with specifications was made available about the fixtures during his pitch. What was installed was a cheap plastic product, as evidenced by its early failure at this time. While I realize the fixtures are supposed to have a lifetime warranty via Re-Bath, if they don't even last a year, Re-Bath will be replacing a lot of them. I can't imagine these fixtures coming from the manufacturer with such a stout warranty. I also realize that the odds are it was damaged during the last installation attempt, but again, if they had performed the logical testing on the work performed before leaving our home...
In the interest of saving all involved some time, I suggest the quality metal massage type shower head we were sold should be what is installed. I do not think what is on there is a product that is designed to be repaired when it fails, it logically would be discarded. I'm not asking for anything more than what we were sold.
And since a plumber is going to be doing this repair, it seems logical to have him also remove the escutcheon and the white caulk around it, dry it, and apply correctly clear silicone. I am aware of the potential of one day delay of use of the shower again, but at this point I think you'll agree that getting it done now makes more sense than having another potential wall/ceiling leak and/or being inconvenienced more in the future, plus it saves Re-Bath a nearly certain future service call. At the same time the shower pipe can be secured as referenced in yesterday's email.
Please inform the plumber that written documentation of the work performed is required to be provided to us before he leaves the premises. In addition, we need the copies of the work orders from Pat's Pronto Plumbing for the work performed on both 5-17-08 and 5-21-08.
We are still working on compiling the "punch list" and other information.”
Thursday, August 28, 2008
Back To The San Diego Plumbers, Part 2. They Must Be “Official Re-Bath” with Ethics Like These…
OK, so it is still Tuesday 5-20-08. We now have to leave work and race home to meet the plumbers who are supposedly already en route and should be at there at 11:00AM, which does not leave much time to get there.
But you see it really isn’t a rush after all. The Re-Bath people lied again. The plumbers were told to meet at our home at 12:00 noon; at least we're told that by their dispatch when called to see why they are so late. (See below email for their priceless excuse!)
Hmmm, did Re-Bath lie to force us to be inconvenienced yet again? Plausible possibility.
Or are the plumbers lying to cover their behinds for being late? Also a logical take on the situation.
But a truly tough call considering the blatant dishonesty both parties have already exhibited, and sadly will continue to exhibit in the future.
To recount the experience of dealing with the plumbers this time, below is the email drafted and sent to Norm Murdock the following morning.
We were so taken aback about the malicious lies told by Myrna we didn’t relay this information to Norm after returning to the office and calling him. Plus more issues became apparent that evening when we returned home and we saw the truth of what they had done.
Oh yes, almost forgot… We asked for the paper work the plumber conveniently avoided providing me with when he skated out ever so quickly on Saturday. He gave me a B.S. song and dance about “Only if we pay him now…”.
We pointed out he is by law required to provide us with this paperwork. He said he will have Re-Bath send it. Yet another lie as it turns out...
We for one will never deal with Pat’s Pronto Plumbing after the experiences we had with them on the two occasions they came to our home. We caught them in multiple lies and they tried to hard sell us with over priced plumbing items we did not even need, but they made it sound like our home was in dire peril if we didn’t allow them to “fix” something that was not broken. They are in fine company with Re-Bath. No wonder they work together!
But you see it really isn’t a rush after all. The Re-Bath people lied again. The plumbers were told to meet at our home at 12:00 noon; at least we're told that by their dispatch when called to see why they are so late. (See below email for their priceless excuse!)
Hmmm, did Re-Bath lie to force us to be inconvenienced yet again? Plausible possibility.
Or are the plumbers lying to cover their behinds for being late? Also a logical take on the situation.
But a truly tough call considering the blatant dishonesty both parties have already exhibited, and sadly will continue to exhibit in the future.
To recount the experience of dealing with the plumbers this time, below is the email drafted and sent to Norm Murdock the following morning.
We were so taken aback about the malicious lies told by Myrna we didn’t relay this information to Norm after returning to the office and calling him. Plus more issues became apparent that evening when we returned home and we saw the truth of what they had done.
Oh yes, almost forgot… We asked for the paper work the plumber conveniently avoided providing me with when he skated out ever so quickly on Saturday. He gave me a B.S. song and dance about “Only if we pay him now…”.
We pointed out he is by law required to provide us with this paperwork. He said he will have Re-Bath send it. Yet another lie as it turns out...
We for one will never deal with Pat’s Pronto Plumbing after the experiences we had with them on the two occasions they came to our home. We caught them in multiple lies and they tried to hard sell us with over priced plumbing items we did not even need, but they made it sound like our home was in dire peril if we didn’t allow them to “fix” something that was not broken. They are in fine company with Re-Bath. No wonder they work together!
Monday, August 25, 2008
Re-Bath Corporate VP Sends a B.S. Email
On 5-19-08 we received this response from Norm Murdock, a VP of Re-Bath corporate. We thought he was going to finally take some responsibility and try to make something right in this mess.
We found his choice of wording in his first paragraph particularly interesting, especially the second sentence.
And also the second to the last sentence in the last paragraph.
Don’t want to ruin the story for you, but it is pure unadulterated poppycock. Or, well, really much worse… I’m sorry; I have to throw the bullshit flag with this pant load he wrote, or more likely pulled off the company apology list.
Please remember, it has been eight months since this started and he has known about it for most of that time, and we have had prior contact with him and the President of Re-Bath, Dave Sanders.
Anyhow, please read on:
"Heidi Seyler forwarded your e-mail to me below.First of all let me apologize for the unpleasant experience you have hadwith Re-Bath. We aim to complete all customers' jobs in a timely fashion totheir complete satisfaction.Here are the facts as I understand them. The work was originally completedunsatisfactorily by Re-Bath of CA. We then dispatched San Diego Re-Bath tofix the problems with the original installation that you were not satisfiedwith. I understand that the urgent issue today relates to a loose plumbingvalve/faucet; Heidi is working with San Diego Re-Bath to try to get aservice technician there tomorrow (Tuesday) to repair. I also understandthat there may be some water damage associated with a leaky valve/faucet forwhich you are getting an estimate to repair & you will forward to us uponreceipt.What I am unclear about are any other "punch list" items that need to becorrected from the work completed by San Diego Re-Bath. If you could provideus a detailed list of these items, we can work with them to address. Wewould like to resolve these issues quickly to avoid any further delay & makesure you are fully satisfied. Please feel free to e-mail this list directlyto me.
Sincerely,
Norm Murdock,
CFEVice President - Franchise Operations
Re-Bath LLC421 W Alameda DrTempe, AZ 85282
ph 480-844-2596 ext 126
fax 480-833-7199"
All we could think of from reading that was: Yeah, right Mr. Murdock, we’d like to believe you, really we would. But look at the track record of all the Re-Bath employees we have had the awful experiences dealing with. We’ll give you the benefit of the doubt for now, we are fair people, certainly a lot fairer sounding than your cohorts, and we will give you the opportunity to prove those words true, if you can!
As much as we hoped, we knew deep down he would probably still try to cheat us, and we were right, he did.
We found his choice of wording in his first paragraph particularly interesting, especially the second sentence.
And also the second to the last sentence in the last paragraph.
Don’t want to ruin the story for you, but it is pure unadulterated poppycock. Or, well, really much worse… I’m sorry; I have to throw the bullshit flag with this pant load he wrote, or more likely pulled off the company apology list.
Please remember, it has been eight months since this started and he has known about it for most of that time, and we have had prior contact with him and the President of Re-Bath, Dave Sanders.
Anyhow, please read on:
"Heidi Seyler forwarded your e-mail to me below.First of all let me apologize for the unpleasant experience you have hadwith Re-Bath. We aim to complete all customers' jobs in a timely fashion totheir complete satisfaction.Here are the facts as I understand them. The work was originally completedunsatisfactorily by Re-Bath of CA. We then dispatched San Diego Re-Bath tofix the problems with the original installation that you were not satisfiedwith. I understand that the urgent issue today relates to a loose plumbingvalve/faucet; Heidi is working with San Diego Re-Bath to try to get aservice technician there tomorrow (Tuesday) to repair. I also understandthat there may be some water damage associated with a leaky valve/faucet forwhich you are getting an estimate to repair & you will forward to us uponreceipt.What I am unclear about are any other "punch list" items that need to becorrected from the work completed by San Diego Re-Bath. If you could provideus a detailed list of these items, we can work with them to address. Wewould like to resolve these issues quickly to avoid any further delay & makesure you are fully satisfied. Please feel free to e-mail this list directlyto me.
Sincerely,
Norm Murdock,
CFEVice President - Franchise Operations
Re-Bath LLC421 W Alameda DrTempe, AZ 85282
ph 480-844-2596 ext 126
fax 480-833-7199"
All we could think of from reading that was: Yeah, right Mr. Murdock, we’d like to believe you, really we would. But look at the track record of all the Re-Bath employees we have had the awful experiences dealing with. We’ll give you the benefit of the doubt for now, we are fair people, certainly a lot fairer sounding than your cohorts, and we will give you the opportunity to prove those words true, if you can!
As much as we hoped, we knew deep down he would probably still try to cheat us, and we were right, he did.
Wednesday, August 13, 2008
Re-Bath Fails Again. Same Crappy Work, Different Day
They came back Saturday the 22nd of March; at least they came in the morning, later than they said they would be back, but still in the AM. One would think they could be on time, especially when they are staying locally so they can be on time. But one would be wrong…
Considering it was a “One Day Installation” and they had already spent a full day of working on it the day and evening before, we expected them to be done by midday.
Well of course they weren’t. It was about 3:00PM when they finally claimed they were done. And they repeatedly had to remind us that they were working on Saturday and not getting paid for it, and that it was keeping them from their families.
Imagine! They are feeling inconvenienced? Boo Hoo.
Give us a break! Of course they were getting paid, they would not have done this for free, but to whine to us that this was keeping them from their families when their own tardiness and slow working caused us to miss yet another family function and also miss work ourselves, therefore losing income.
We believe we were suffering from what they were complaining about on a much higher scale. The gall of these people!
We inspected the installation and at first glance it looked pretty good. Then we opened the doors and noticed that they were not hung straight. At least this time they were not upside down, but they were obviously crooked. Luis, the lead installer told us they do that on purpose to keep the water in.
Huh? When the doors were closed there was a gap from about midway up.
Then we noticed the window trim was not even installed square to the window, or the walls. And the caulking was very sloppy, AGAIN. Even after we pointed out how poorly the caulk was the first time and we were told they could make it right this time, they failed.
Isn’t caulking one of the most basic skills one should grasp to do any job of this type? Even we can caulk 100% better than these clowns.
But they claim to be the professionals. And on top of that, the best Re-Bath of San Diego has to offer no less.
If that’s the best they have we sincerely urge you to look elsewhere and avoid using them at all costs, because it will cost you…
The linoleum floor was now cut away the entire length of the shower pan. They said they would have to trim a little to make it fit, but since the floor had been damaged so badly by Re-Bath of Ca, they just hacked it up even more and made it a total mess and fully revealed the wood floor. Now there was a big gap between the floor and the pan. Any water that will most assuredly splash out (from the incorrectly hung shower door) will spill onto the now fully unprotected raw wood floor. And they use the same Re-Bath line, “it was that way before!”
Then we see that the panel where the fixtures are (the one that leaked) is bowed in! Just like the opposite wall was from the earlier installation! These guys make fun of the crappy work done by their contemporaries, yet only succeed in repeating the same mistakes!
We see white caulking slivers embedded it the clear silicone. We see smears of glue or caulk or silicone on every wall, and gobs of silicone in the shower. We see the paint on the walls and ceiling is damaged further. We see the baseboards are cut off and missing. More damage than repair if you ask us. Everywhere we look it becomes more and more apparent the Re-Bath installers sent to us are inept sloppy hacks that resort to lies to explain why it doesn’t look like what Re-Bath sells.
They have no answer for how all these problems manifested themselves (again), but admit that the bow in the wall is a mistake (finally!) assure us that they will return and replace it. They also assure us Myrna, the manager of Re-Bath of San Diego will call us first thing Monday morning. You see where this is going don’t you. Do you think we received a call? Of course not, this is Re-Bath!
Considering it was a “One Day Installation” and they had already spent a full day of working on it the day and evening before, we expected them to be done by midday.
Well of course they weren’t. It was about 3:00PM when they finally claimed they were done. And they repeatedly had to remind us that they were working on Saturday and not getting paid for it, and that it was keeping them from their families.
Imagine! They are feeling inconvenienced? Boo Hoo.
Give us a break! Of course they were getting paid, they would not have done this for free, but to whine to us that this was keeping them from their families when their own tardiness and slow working caused us to miss yet another family function and also miss work ourselves, therefore losing income.
We believe we were suffering from what they were complaining about on a much higher scale. The gall of these people!
We inspected the installation and at first glance it looked pretty good. Then we opened the doors and noticed that they were not hung straight. At least this time they were not upside down, but they were obviously crooked. Luis, the lead installer told us they do that on purpose to keep the water in.
Huh? When the doors were closed there was a gap from about midway up.
Then we noticed the window trim was not even installed square to the window, or the walls. And the caulking was very sloppy, AGAIN. Even after we pointed out how poorly the caulk was the first time and we were told they could make it right this time, they failed.
Isn’t caulking one of the most basic skills one should grasp to do any job of this type? Even we can caulk 100% better than these clowns.
But they claim to be the professionals. And on top of that, the best Re-Bath of San Diego has to offer no less.
If that’s the best they have we sincerely urge you to look elsewhere and avoid using them at all costs, because it will cost you…
The linoleum floor was now cut away the entire length of the shower pan. They said they would have to trim a little to make it fit, but since the floor had been damaged so badly by Re-Bath of Ca, they just hacked it up even more and made it a total mess and fully revealed the wood floor. Now there was a big gap between the floor and the pan. Any water that will most assuredly splash out (from the incorrectly hung shower door) will spill onto the now fully unprotected raw wood floor. And they use the same Re-Bath line, “it was that way before!”
Then we see that the panel where the fixtures are (the one that leaked) is bowed in! Just like the opposite wall was from the earlier installation! These guys make fun of the crappy work done by their contemporaries, yet only succeed in repeating the same mistakes!
We see white caulking slivers embedded it the clear silicone. We see smears of glue or caulk or silicone on every wall, and gobs of silicone in the shower. We see the paint on the walls and ceiling is damaged further. We see the baseboards are cut off and missing. More damage than repair if you ask us. Everywhere we look it becomes more and more apparent the Re-Bath installers sent to us are inept sloppy hacks that resort to lies to explain why it doesn’t look like what Re-Bath sells.
They have no answer for how all these problems manifested themselves (again), but admit that the bow in the wall is a mistake (finally!) assure us that they will return and replace it. They also assure us Myrna, the manager of Re-Bath of San Diego will call us first thing Monday morning. You see where this is going don’t you. Do you think we received a call? Of course not, this is Re-Bath!
Tuesday, August 12, 2008
Re-Bath on time? No Way! That Would Require Consideration for the Customer
Someone had to be home to let these guys from San Diego Re-Bath in, so we took time off work to be home at the prescribed AM time on Friday March 21st, 2008. Of course they showed up late, after all it is the Re-Bath way. So when they arrived mid-day, (effectively robbing us of a half days pay) they say they now probably won’t be able to finish in one day. You do remember the ads, ONE DAY INSTALLATION? Don’t you believe it. And this was for a job that already had the bulk of the work done. More like a retrofit than a new full demo rebuild job.
Well, maybe if they could show up on time they could do the job in the time frame they sell you on? Maybe? Too much to ask? For them, yes. That would require honesty or integrity, two things Re-Bath is very short on.
(They claimed there was a wreck on the freeway that tied them up, but when we searched the internet for evidence of this “wreck” we could not find any mention of it and we never heard any mention of it on the news. They described a very scary sounding roll over accident. And they were very thorough in their description of this “accident”, where it was, what happened and the vehicles involved. This is a key point as it comes up again later.)
Good thing we scheduled them to come on Friday. Even though they said it was going to be a one day job, you know damn well if they came on Saturday they would not have finished, and they would not come back until Heaven knows when since the following Sunday was Easter. We made it clear we had family coming over on Sunday, and we were assured they would be done. (Too bad it would not be done correctly…)
Once they removed the acrylic wall panel that has the plumbing behind it, we found out that Re-Bath of CA had created a leak when they installed the plumbing, (unlicensed plumbing work too).
It had been leaking for months!
We checked the kitchen ceiling downstairs, (the bathroom is above the kitchen) and it appeared the leak had only damaged a section that was over some wall cabinets. Being fair people, (that’s a trait that will get you screwed royally when dealing with Re-Bath), we did not require them to repair the damage they had now caused to our downstairs ceiling as it was not visible and we figured we’d always have cabinets there.
If you are nice to them it’s like blood in the water to a shark.
The leak obviously had to be stopped. So the San Diego Re-Bath guys told us they could fix it. But now we were without water in the whole house, as it had to be shut off, for a few hours. Never mind the inconvenience (you may recall the Re-Bath slogan “No Inconvenience”, Ha Ha, right…).
We never should have trusted them, but they said they could do it as it wasn’t really plumbing work, just a re-soldering of a fitting. (You probably guessed they don’t have a plumbing license either, you’re right.) But they attempted to (and claimed they did) fix it nonetheless, and much to our detriment as we will sadly find out later.
Ironically they were bad mouthing (justifiably) the shoddy work and sloppiness of the “finished” job Re-Bath of Ca did. We guess they figured if they made fun of the crap the last guys did we would think they were on our side. We saw it as lack of professionalism.
Well, they worked all afternoon and into the evening; we even fed them dinner as well as gave them soft drinks and bottled water throughout the day, that’s just the way we are. We guess they took our courtesy as us being suckers.
Mind you we missed being able to share another family oriented celebration due to Re-Bath’s pattern of not arriving on time and not finishing in the time frame they establish. But since we were hoping to be done with this nightmare and were willing to persevere through yet another round of what they call bath improvement we just accepted it as par for the course...
Well, maybe if they could show up on time they could do the job in the time frame they sell you on? Maybe? Too much to ask? For them, yes. That would require honesty or integrity, two things Re-Bath is very short on.
(They claimed there was a wreck on the freeway that tied them up, but when we searched the internet for evidence of this “wreck” we could not find any mention of it and we never heard any mention of it on the news. They described a very scary sounding roll over accident. And they were very thorough in their description of this “accident”, where it was, what happened and the vehicles involved. This is a key point as it comes up again later.)
Good thing we scheduled them to come on Friday. Even though they said it was going to be a one day job, you know damn well if they came on Saturday they would not have finished, and they would not come back until Heaven knows when since the following Sunday was Easter. We made it clear we had family coming over on Sunday, and we were assured they would be done. (Too bad it would not be done correctly…)
Once they removed the acrylic wall panel that has the plumbing behind it, we found out that Re-Bath of CA had created a leak when they installed the plumbing, (unlicensed plumbing work too).
It had been leaking for months!
We checked the kitchen ceiling downstairs, (the bathroom is above the kitchen) and it appeared the leak had only damaged a section that was over some wall cabinets. Being fair people, (that’s a trait that will get you screwed royally when dealing with Re-Bath), we did not require them to repair the damage they had now caused to our downstairs ceiling as it was not visible and we figured we’d always have cabinets there.
If you are nice to them it’s like blood in the water to a shark.
The leak obviously had to be stopped. So the San Diego Re-Bath guys told us they could fix it. But now we were without water in the whole house, as it had to be shut off, for a few hours. Never mind the inconvenience (you may recall the Re-Bath slogan “No Inconvenience”, Ha Ha, right…).
We never should have trusted them, but they said they could do it as it wasn’t really plumbing work, just a re-soldering of a fitting. (You probably guessed they don’t have a plumbing license either, you’re right.) But they attempted to (and claimed they did) fix it nonetheless, and much to our detriment as we will sadly find out later.
Ironically they were bad mouthing (justifiably) the shoddy work and sloppiness of the “finished” job Re-Bath of Ca did. We guess they figured if they made fun of the crap the last guys did we would think they were on our side. We saw it as lack of professionalism.
Well, they worked all afternoon and into the evening; we even fed them dinner as well as gave them soft drinks and bottled water throughout the day, that’s just the way we are. We guess they took our courtesy as us being suckers.
Mind you we missed being able to share another family oriented celebration due to Re-Bath’s pattern of not arriving on time and not finishing in the time frame they establish. But since we were hoping to be done with this nightmare and were willing to persevere through yet another round of what they call bath improvement we just accepted it as par for the course...
Monday, August 11, 2008
Re-Bath is making it harder and harder for us to believe anything they tell us.
We went to court and we were appalled at the lies told by Randy Summy under oath. We were surprised the judge did not call him on them too, but since he was an “English as a second language” judge we think Randy got away with a lot due to the judges inability to understand the situation.
But he was able to see in the pictures the crappy work done by Re-Bath and even made a point to ask how Randy could possibly say that the job they did was acceptable.
Of course Randy Summy lost; after all he had no legal right to sue us since he never finished the job. You can’t sue for payment of an unfinished job. At least you can’t win. What a cheat and an idiot. OK that is repetitive. But you would probably repeat that too if it happened to you.
Unfortunately we did not win our counter suit, but the main reason for that is with only about two weeks notice we did not have time to prepare. As mentioned repeatedly earlier, we were not legally served.
In retrospect we guess it would have been better to not show up at the court at all, we were not served so no judgment would have been made. We would have “won” by default, or Randy would have had to re-file. But that is not the way we are, you see we follow the rules even when others are cheating.
After the judgment we contacted Re-Bath Corporate again and pointed out that we had followed the rules and met our obligations only to be left with an unfinished mess (that we paid for) in our bathroom due to the dishonest tactics of Re-Bath of California and Randy Summy.
They agreed that what was done to us by Randy Summy and Re-Bath of California was wrong and offered to have the installation redone. We of course told them it would have to be done by another branch of the company as it was fully proven that Re-Bath of California neither had the experience, skill or integrity to do the job correctly.
Oh, did we fail to mention that the wall panels had come off the walls by this time and were sagging and bellowing out? And this was only in December of 2007. Not even three months old and the installation, as crappy as it looked, became even worse and was failing in a multitude of ways. This is what is called a fact.
And there was mold all over the place. Another issue they guaranteed we would never have to deal with again. Every time we turn around we find they told more lies.
Oh yeah, the corner seat… What about it? It collapsed, could not hold the weight. (We are not big people either.) Mind you this was not the one they originally sold us. (Surprised?) It was a lower quality substitution they brought with them and told us it was a better unit. Like most other times they switched materials on us, we pointed out it did not look as nice as what we were sold, but they argued we would be pleased. And this was supposed to have a lifetime warranty? Cheats and liars, Re-Bath of CA can’t tell the truth for anything apparently.
Back to the story at hand, Re-Bath Corporate said they would correctly re-install the shower at no additional cost to us. They were going to have their best installers do the job. But when they could not get them to come to do the work, (this was many weeks later), they said they would have Re-Bath of San Diego come up to do the work. We were assured they were the best in the area and were not affiliated with Re-Bath of Ca. Well, one of those claims was true, the San Diego Re-Bath is not owned by the Summy family of shysters.
They scheduled the work to be done on Good Friday which was March 21st, 2008. It’s been almost six months since this horrid experience began.
Again we were told they would be able to do most (if not all) of the work in one day and finish some small details on Saturday. You probably know that is not how it played out…
But he was able to see in the pictures the crappy work done by Re-Bath and even made a point to ask how Randy could possibly say that the job they did was acceptable.
Of course Randy Summy lost; after all he had no legal right to sue us since he never finished the job. You can’t sue for payment of an unfinished job. At least you can’t win. What a cheat and an idiot. OK that is repetitive. But you would probably repeat that too if it happened to you.
Unfortunately we did not win our counter suit, but the main reason for that is with only about two weeks notice we did not have time to prepare. As mentioned repeatedly earlier, we were not legally served.
In retrospect we guess it would have been better to not show up at the court at all, we were not served so no judgment would have been made. We would have “won” by default, or Randy would have had to re-file. But that is not the way we are, you see we follow the rules even when others are cheating.
After the judgment we contacted Re-Bath Corporate again and pointed out that we had followed the rules and met our obligations only to be left with an unfinished mess (that we paid for) in our bathroom due to the dishonest tactics of Re-Bath of California and Randy Summy.
They agreed that what was done to us by Randy Summy and Re-Bath of California was wrong and offered to have the installation redone. We of course told them it would have to be done by another branch of the company as it was fully proven that Re-Bath of California neither had the experience, skill or integrity to do the job correctly.
Oh, did we fail to mention that the wall panels had come off the walls by this time and were sagging and bellowing out? And this was only in December of 2007. Not even three months old and the installation, as crappy as it looked, became even worse and was failing in a multitude of ways. This is what is called a fact.
And there was mold all over the place. Another issue they guaranteed we would never have to deal with again. Every time we turn around we find they told more lies.
Oh yeah, the corner seat… What about it? It collapsed, could not hold the weight. (We are not big people either.) Mind you this was not the one they originally sold us. (Surprised?) It was a lower quality substitution they brought with them and told us it was a better unit. Like most other times they switched materials on us, we pointed out it did not look as nice as what we were sold, but they argued we would be pleased. And this was supposed to have a lifetime warranty? Cheats and liars, Re-Bath of CA can’t tell the truth for anything apparently.
Back to the story at hand, Re-Bath Corporate said they would correctly re-install the shower at no additional cost to us. They were going to have their best installers do the job. But when they could not get them to come to do the work, (this was many weeks later), they said they would have Re-Bath of San Diego come up to do the work. We were assured they were the best in the area and were not affiliated with Re-Bath of Ca. Well, one of those claims was true, the San Diego Re-Bath is not owned by the Summy family of shysters.
They scheduled the work to be done on Good Friday which was March 21st, 2008. It’s been almost six months since this horrid experience began.
Again we were told they would be able to do most (if not all) of the work in one day and finish some small details on Saturday. You probably know that is not how it played out…
Friday, August 1, 2008
Re-Bath Operates By Intimidation Built On Lies
It is now well into November 2007, we are weeks into this mess, rapidly going on months still with a completely messed up bathroom. Imagine our surprise when after waiting patiently for a few more weeks for Re-Bath to finish the “One-Day” installation, (they were waiting for materials they said), we find in our mail box a letter from Randy Summy. Not a registered letter, a regular normal first class postage letter. And it contained a court summons!
The little S.O.B. sued us even though he still had not even finished the job! Even though we were waiting for him to finish as we were led to believe by the Re-Bath Corporate people. Supposedly he did not even have the materials!? Of course he had no legal leg to stand on. But this is the way this company operates. They try to intimidate their customers after they rip them off. They want to be paid for destroying our bathroom and treating us like crap!
Interestingly, they always used the selling point of “You don’t pay us until you are 100% satisfied. BULL S***! What a bunch of LIARS!
We went to the courthouse to find out what was going on before the court date and found that the Sheriff’s office had no proof of service, in fact they did have proof no service was done by them. This is pertinent since later Randy claimed to have the proof of service from the Sheriff’s department. In fact he made that claim in court under oath.
Can you say PERJURY?
If someone is willing to freely perjure themselves in a court of law, what does that say about their word when not under oath?
He also claimed (in court) that his father Lloyd Summy had served the summons on our property. Well? Which is it?
Actually neither. And besides, Lloyd Summy is the owner of the franchise therefore a party to the action and not legally allowed to serve a defendant. What a bunch of losers. And cheats and liars, but we believe that was said already…
Back in the first part of October we had contacted the Better Business Bureau. What a waste of time. The little weasel Randy lied to them and actually told them we were suing him! He also changed the license number he originally gave them and changed the name of the ownership of the franchise. All those lies and sadly the BBB allowed him to do this. We were told there were at least four more complaints of the same type filed against Re-Bath of CA and Randy Summy with in a couple weeks of our claim. No coincidence there. And you can bet less than 10% of the people they screwed actually stood up to do something, that means there are probably a lot more of dissatisfied Re-Bath customers out there. And Re-Bath must know it, which is probably why they treat their customers as bad as they do. It’s not like they rely on repeat business. (In fact at one point we told the installers there were other people waiting to see how well they did on our bathroom ready to hire them and we were told “so what” they didn’t care. Obviously a fly-by-night type organization.)
But we digress… Anyway, the point is you cannot trust the BBB to look out for you, the consumer. As long as a company pays them, they will allow that company to hold a good rating even in the face of repeated reported and proven fraud claims.
We also contacted the California State Contractors License Board. Now that is a different story, one that we will be sharing with you too…
The little S.O.B. sued us even though he still had not even finished the job! Even though we were waiting for him to finish as we were led to believe by the Re-Bath Corporate people. Supposedly he did not even have the materials!? Of course he had no legal leg to stand on. But this is the way this company operates. They try to intimidate their customers after they rip them off. They want to be paid for destroying our bathroom and treating us like crap!
Interestingly, they always used the selling point of “You don’t pay us until you are 100% satisfied. BULL S***! What a bunch of LIARS!
We went to the courthouse to find out what was going on before the court date and found that the Sheriff’s office had no proof of service, in fact they did have proof no service was done by them. This is pertinent since later Randy claimed to have the proof of service from the Sheriff’s department. In fact he made that claim in court under oath.
Can you say PERJURY?
If someone is willing to freely perjure themselves in a court of law, what does that say about their word when not under oath?
He also claimed (in court) that his father Lloyd Summy had served the summons on our property. Well? Which is it?
Actually neither. And besides, Lloyd Summy is the owner of the franchise therefore a party to the action and not legally allowed to serve a defendant. What a bunch of losers. And cheats and liars, but we believe that was said already…
Back in the first part of October we had contacted the Better Business Bureau. What a waste of time. The little weasel Randy lied to them and actually told them we were suing him! He also changed the license number he originally gave them and changed the name of the ownership of the franchise. All those lies and sadly the BBB allowed him to do this. We were told there were at least four more complaints of the same type filed against Re-Bath of CA and Randy Summy with in a couple weeks of our claim. No coincidence there. And you can bet less than 10% of the people they screwed actually stood up to do something, that means there are probably a lot more of dissatisfied Re-Bath customers out there. And Re-Bath must know it, which is probably why they treat their customers as bad as they do. It’s not like they rely on repeat business. (In fact at one point we told the installers there were other people waiting to see how well they did on our bathroom ready to hire them and we were told “so what” they didn’t care. Obviously a fly-by-night type organization.)
But we digress… Anyway, the point is you cannot trust the BBB to look out for you, the consumer. As long as a company pays them, they will allow that company to hold a good rating even in the face of repeated reported and proven fraud claims.
We also contacted the California State Contractors License Board. Now that is a different story, one that we will be sharing with you too…
Monday, July 28, 2008
No Call? Well, no real surprise, At first…
Tuesday 10-23-07. No call from anyone at Re-Bath, not a surprise, it is their standard mode of operating. Seems the only time you can get a call back from this group is when they think you are ignorant fresh meat. But, we did receive a letter. (Not at all a suitable substitution for the phone call we were told to expect.) An interesting letter nonetheless from the deranged mind of Randy Summy in which he claims we are the ones who will not compromise. But in fact it is he that has refused to follow what we earlier had discussed. According to the letter, to him compromise means we accept the crappy job Re-Bath of California did, and the damage they caused, with no repairs and no warranty. He also accused us of harassing his employees and called us racists! He told us on the 6th it was our fault for not supervising the workers. Then he claims we were harassing them by checking on them (as he told us to) periodically on the 7th. Never mind that he told us it was our “responsibility” to make sure it was being done the way we wanted, and had we not “supervised” as he told us to do, they would have done even more improper and schlocky work. Not that they did what we asked or even what they agreed to do when we made comments and expressed our concerns about the way it was turning out anyway. Randy offers no resolutions, and refuses to carry on any discussion, he claims we twisted his words and his salesman’s words, yet he still won’t abide by what he told us he would do when he was here in person on the 12th. He was not present when the order was placed with the salesman, I’d like to know where he comes up with his versions. (They aren’t even the same version each time!) This letter we received was a response to correspondence we sent him outlining the issues at hand and some resolutions to them, including compromises by us. He breached the contract by : Not doing a One Day Installation. Not doing a “No Stress” job. Not doing a “No Mess” job. Not Finishing the project. Not doing what was agreed upon, both at the time of the sale, and at the time when he came out and said he would take care of it on the 12th of October. Plus he owes us for the damages to our property and aggravation and inconvenience caused by Randy and his agents being dishonest and not dealing professionally. We were willing to compromise with the window wall not being centered, and the thickness of the material sold us not being as thick, or as rigid as we were sold. Any compromise we discussed with Randy was accepted by him when it benefited him, but no balance was offered after the initial agreement. He retracted his counter offer, yet still expects us to uphold the compromises we offered. He only wants us to give up something for no return or benefit. He obviously does not understand the concept of two parties compromising. He wants us to accept the poor workmanship and substitution of sub standard materials, yet he is unwilling to even try to finish the job. This guy is being a sleazy snake. Talk about NO ETHICS! Our offers of compromise are now retracted as no agreement could be made with this arrogant liar. DO NOT DEAL WITH RE-BATH OF CALIFORNIA, OR ANY OTHER RE-BATH FOR THAT MATTER. You will probably be screwed and ripped-off like we were if you do!
No Call? Well, no real surprise, At first…
Tuesday 10-23-07. No call from anyone at Re-Bath, not a surprise, it is their standard mode of operating. Seems the only time you can get a call back from this group is when they think you are ignorant fresh meat.
But, we did receive a letter. (Not at all a suitable substitution for the phone call we were told to expect.) An interesting letter nonetheless from the deranged mind of Randy Summy in which he claims we are the ones who will not compromise. But in fact it is he that has refused to follow what we earlier had discussed. According to the letter, to him compromise means we accept the crappy job Re-Bath of California did, and the damage they caused, with no repairs and no warranty.
He also accused us of harassing his employees and called us racists! He told us on the 6th it was our fault for not supervising the workers. Then he claims we were harassing them by checking on them (as he told us to) periodically on the 7th.
Never mind that he told us it was our “responsibility” to make sure it was being done the way we wanted, and had we not “supervised” as he told us to do, they would have done even more improper and schlocky work.
Not that they did what we asked or even what they agreed to do when we made comments and expressed our concerns about the way it was turning out anyway.
Randy offers no resolutions, and refuses to carry on any discussion, he claims we twisted his words and his salesman’s words, yet he still won’t abide by what he told us he would do when he was here in person on the 12th.
He was not present when the order was placed with the salesman, I’d like to know where he comes up with his versions. (They aren’t even the same version each time!) This letter we received was a response to correspondence we sent him outlining the issues at hand and some resolutions to them, including compromises by us.
He breached the contract by :
Not doing a One Day Installation.
Not doing a “No Stress” job.
Not doing a “No Mess” job.
Not Finishing the project.
Not doing what was agreed upon, both at the time of the sale, and at the time when he came out and said he would take care of it on the 12th of October.
Plus he owes us for the damages to our property and aggravation and inconvenience caused by Randy and his agents being dishonest and not dealing professionally.
We were willing to compromise with the window wall not being centered, and the thickness of the material sold us not being as thick, or as rigid as we were sold. Any compromise we discussed with Randy was accepted by him when it benefited him, but no balance was offered after the initial agreement.
He retracted his counter offer, yet still expects us to uphold the compromises we offered. He only wants us to give up something for no return or benefit. He obviously does not understand the concept of two parties compromising. He wants us to accept the poor workmanship and substitution of sub standard materials, yet he is unwilling to even try to finish the job. This guy is being a sleazy snake. Talk about NO ETHICS!
Our offers of compromise are now retracted as no agreement could be made with this arrogant liar. DO NOT DEAL WITH RE-BATH OF CALIFORNIA, OR ANY OTHER RE-BATH FOR THAT MATTER. You will probably be screwed and ripped-off like we were if you do!
But, we did receive a letter. (Not at all a suitable substitution for the phone call we were told to expect.) An interesting letter nonetheless from the deranged mind of Randy Summy in which he claims we are the ones who will not compromise. But in fact it is he that has refused to follow what we earlier had discussed. According to the letter, to him compromise means we accept the crappy job Re-Bath of California did, and the damage they caused, with no repairs and no warranty.
He also accused us of harassing his employees and called us racists! He told us on the 6th it was our fault for not supervising the workers. Then he claims we were harassing them by checking on them (as he told us to) periodically on the 7th.
Never mind that he told us it was our “responsibility” to make sure it was being done the way we wanted, and had we not “supervised” as he told us to do, they would have done even more improper and schlocky work.
Not that they did what we asked or even what they agreed to do when we made comments and expressed our concerns about the way it was turning out anyway.
Randy offers no resolutions, and refuses to carry on any discussion, he claims we twisted his words and his salesman’s words, yet he still won’t abide by what he told us he would do when he was here in person on the 12th.
He was not present when the order was placed with the salesman, I’d like to know where he comes up with his versions. (They aren’t even the same version each time!) This letter we received was a response to correspondence we sent him outlining the issues at hand and some resolutions to them, including compromises by us.
He breached the contract by :
Not doing a One Day Installation.
Not doing a “No Stress” job.
Not doing a “No Mess” job.
Not Finishing the project.
Not doing what was agreed upon, both at the time of the sale, and at the time when he came out and said he would take care of it on the 12th of October.
Plus he owes us for the damages to our property and aggravation and inconvenience caused by Randy and his agents being dishonest and not dealing professionally.
We were willing to compromise with the window wall not being centered, and the thickness of the material sold us not being as thick, or as rigid as we were sold. Any compromise we discussed with Randy was accepted by him when it benefited him, but no balance was offered after the initial agreement.
He retracted his counter offer, yet still expects us to uphold the compromises we offered. He only wants us to give up something for no return or benefit. He obviously does not understand the concept of two parties compromising. He wants us to accept the poor workmanship and substitution of sub standard materials, yet he is unwilling to even try to finish the job. This guy is being a sleazy snake. Talk about NO ETHICS!
Our offers of compromise are now retracted as no agreement could be made with this arrogant liar. DO NOT DEAL WITH RE-BATH OF CALIFORNIA, OR ANY OTHER RE-BATH FOR THAT MATTER. You will probably be screwed and ripped-off like we were if you do!
Friday, July 25, 2008
Meeting of the weasel…
On Friday 10-12-07, Randy Summy showed up at 3:50 PM, first time we met the guy face to face, and the first time ever an agent of Re-Bath arrived on time from day one. He spent an hour viewing the shower and surrounding areas.
He immediately refused to take responsibility for the problems. Even though we conceded his salesman apparently misled us and we were willing to compromise, he was not willing to be fair.
He actually expected us to OK a cover up of the damaged floor before the wall was removed. As soon as the incorrectly installed wall gets removed more damage would happen to the floor. And you know damn well he’d blame us for that too.
He continued to blame us for ostensibly trusting the salesman. Sadly he even chastised us for believing and trusting what he himself said before we signed up with Re-Bath. Hard to believe, to our faces he actually blamed us for not getting what we wanted from him in writing even though he gave us his word and said his word is very good!? HUH? And he was holding the document he requested we write in his hand! And then he tentatively approved it. This guy can’t even keep on one side of any train of thought! Not a trustworthy person. Very disingenuous. No that’s not strong enough, or fully correct, he lied and used Bait & Switch tactics on this project!
He said they would give us the shampoo tray and grab bar we ordered and that Oscar said he’d install them. Give us what we ordered and paid for yet didn’t have installed? How nice.
We pointed out the inconvenience they had caused us in addition not executing the one-day installation. Remember, it has now been a full week since it was supposed to be done. He said he’d think of compensation. Why do we think he will not be fair in this issue of compensation…?
We asked him to put himself in our place, how would he like to be in this situation, especially when he had the power to resolve this almost a week ago? He countered back again blaming us for what the salesman did. Great customer service!
He said he’d call us Monday the 15th, at least we got him to give us his email address, (assuming it is correct).
Well, Saturday 10-20-07 rolls around and we have received no responses from Randy Summy or Heidi Seyler to our emails. (That’s five days past when he said he would contact us. Yep, seems he lies like a rug.) So we called Randy at 11:23 AM at the number he provided. Although he said he could be reached Saturdays, we got a message saying the office was closed. We left a message asking him to respond via phone or email, and repeated our phone number to make sure he couldn’t say he didn’t have it. Oh yeah, this is Randy Summy, (the guy who apparently lies to us regarding just about everything), we are dealing with...
We also called Heidi Seyler at 11:30 AM and left message asking for a response since it quite apparent Randy is trying to rip us off and is not addressing the issues we had discussed.
Two more days pass and it is now Monday 10-22-07. Spoke to Heidi and she told us Randy had asked her not to help us! Not to mediate! Of course, he is being dishonest in his representation of the situation to her, and he does not want to work with us, let alone be fair. We are surprised Re-Bath corporate is allowing this shyster to rip us off and not protect either the consumer, or what we thought was their good business reputation.
She said she would call back Tuesday the 23rd. What do you think? Very doubtful she will from these people's track record so far. Stay tuned…
We did a search for "Weasel Definitions". This is the first one of about 15 definitions.
http://www.google.com/search?hl=en&rlz=1G1GGLQ_ENUS342&q=define%3A+weasel&aq=0&aqi=l1g1&aql=&oq=weasel+Definition&gs_rfai=
Definitions of weasel on the Web:
A person who is regarded as treacherous or sneaky.
Just a point of clarification...
He immediately refused to take responsibility for the problems. Even though we conceded his salesman apparently misled us and we were willing to compromise, he was not willing to be fair.
He actually expected us to OK a cover up of the damaged floor before the wall was removed. As soon as the incorrectly installed wall gets removed more damage would happen to the floor. And you know damn well he’d blame us for that too.
He continued to blame us for ostensibly trusting the salesman. Sadly he even chastised us for believing and trusting what he himself said before we signed up with Re-Bath. Hard to believe, to our faces he actually blamed us for not getting what we wanted from him in writing even though he gave us his word and said his word is very good!? HUH? And he was holding the document he requested we write in his hand! And then he tentatively approved it. This guy can’t even keep on one side of any train of thought! Not a trustworthy person. Very disingenuous. No that’s not strong enough, or fully correct, he lied and used Bait & Switch tactics on this project!
He said they would give us the shampoo tray and grab bar we ordered and that Oscar said he’d install them. Give us what we ordered and paid for yet didn’t have installed? How nice.
We pointed out the inconvenience they had caused us in addition not executing the one-day installation. Remember, it has now been a full week since it was supposed to be done. He said he’d think of compensation. Why do we think he will not be fair in this issue of compensation…?
We asked him to put himself in our place, how would he like to be in this situation, especially when he had the power to resolve this almost a week ago? He countered back again blaming us for what the salesman did. Great customer service!
He said he’d call us Monday the 15th, at least we got him to give us his email address, (assuming it is correct).
Well, Saturday 10-20-07 rolls around and we have received no responses from Randy Summy or Heidi Seyler to our emails. (That’s five days past when he said he would contact us. Yep, seems he lies like a rug.) So we called Randy at 11:23 AM at the number he provided. Although he said he could be reached Saturdays, we got a message saying the office was closed. We left a message asking him to respond via phone or email, and repeated our phone number to make sure he couldn’t say he didn’t have it. Oh yeah, this is Randy Summy, (the guy who apparently lies to us regarding just about everything), we are dealing with...
We also called Heidi Seyler at 11:30 AM and left message asking for a response since it quite apparent Randy is trying to rip us off and is not addressing the issues we had discussed.
Two more days pass and it is now Monday 10-22-07. Spoke to Heidi and she told us Randy had asked her not to help us! Not to mediate! Of course, he is being dishonest in his representation of the situation to her, and he does not want to work with us, let alone be fair. We are surprised Re-Bath corporate is allowing this shyster to rip us off and not protect either the consumer, or what we thought was their good business reputation.
She said she would call back Tuesday the 23rd. What do you think? Very doubtful she will from these people's track record so far. Stay tuned…
We did a search for "Weasel Definitions". This is the first one of about 15 definitions.
http://www.google.com/search?hl=en&rlz=1G1GGLQ_ENUS342&q=define%3A+weasel&aq=0&aqi=l1g1&aql=&oq=weasel+Definition&gs_rfai=
Definitions of weasel on the Web:
A person who is regarded as treacherous or sneaky.
Just a point of clarification...
Tuesday, July 8, 2008
Since the Re-Bath of CA Franchise had proven their dishonesty and lack of abilities…
It is now Monday the 8th, four days after the “One Day Installation” began. We still have not been able to use our shower.
We waited to hear from Randy Summy at Re-Bath of California as we were told he would contact us on Monday morning. Of course we received no call from the jerk.
So we called the BBB and spoke with them from 11:00- 11:15 AM. To be fair we waited until a little after 2:00PM, since we still had not received the call from Randy, we filed a formal complaint with the BBB.
We figured if Randy had a problem with this, he would simply be reminded that Oscar told us he’d call him and that we should expect a call from Randy Monday (today) morning, they all have cell phones, and no valid excuses…
We called around and contacted Re-Bath Corporate in Arizona at 2:27PM at 480-844-1575.
Spoke with Heidi Seyler and explained our discontent with the service we received. She asked if we had any pictures. We sent her 12 photos with explanations and the commentary written during Saturday. She said she would call back by 4:30 the same day.
4:45PM rolls around and no call from her either. An email was sent asking her to call in the morning.
At 4:50PM we used the shower for the first time. We noticed white caulk imbedded in the clear silicone on the door frame. The door handle is installed backwards and not accessible from the inside. It was all we could do to not fall from slipping on what must be silicone residue slopped on the floor. And mind you they never installed the “safety” grab bar. Would have come in handy…
About 5:30 Heidi finally called and we discussed the photographs and commentary. She said she’ll call by 12:30PM Tuesday the 9th (the following day) after she speaks with Randy. We did not discuss with her the new issues we just noticed and experienced, figured she had enough to get started…
We waited to hear from Randy Summy at Re-Bath of California as we were told he would contact us on Monday morning. Of course we received no call from the jerk.
So we called the BBB and spoke with them from 11:00- 11:15 AM. To be fair we waited until a little after 2:00PM, since we still had not received the call from Randy, we filed a formal complaint with the BBB.
We figured if Randy had a problem with this, he would simply be reminded that Oscar told us he’d call him and that we should expect a call from Randy Monday (today) morning, they all have cell phones, and no valid excuses…
We called around and contacted Re-Bath Corporate in Arizona at 2:27PM at 480-844-1575.
Spoke with Heidi Seyler and explained our discontent with the service we received. She asked if we had any pictures. We sent her 12 photos with explanations and the commentary written during Saturday. She said she would call back by 4:30 the same day.
4:45PM rolls around and no call from her either. An email was sent asking her to call in the morning.
At 4:50PM we used the shower for the first time. We noticed white caulk imbedded in the clear silicone on the door frame. The door handle is installed backwards and not accessible from the inside. It was all we could do to not fall from slipping on what must be silicone residue slopped on the floor. And mind you they never installed the “safety” grab bar. Would have come in handy…
About 5:30 Heidi finally called and we discussed the photographs and commentary. She said she’ll call by 12:30PM Tuesday the 9th (the following day) after she speaks with Randy. We did not discuss with her the new issues we just noticed and experienced, figured she had enough to get started…
Monday, July 7, 2008
It’s still Saturday, and it ain’t getting’ better… Deeper maybe…
Oscar the sloppy installer showed how the window frame would help the mask look of the mismatched window wall tiles. It still is not even or what was assured would be done, but it is a minor (very minor) improvement, certainly not a fix.
We were asked to sign more authorizations of work to be done and informed that we had signed them earlier by Randy. We don’t know how that could be, after all, we declined signing. Now it seems Randy is claiming we had authorized things we did not authorize by signing other paperwork. What a lying sack of you know what! At 2:10 PM we asked Oscar when he thought he'd be done today, he said “by 5:00”.
"Really? How about 6:00? Just to be sure?".
He said "Yes, by 6:00 he'd be all done." (It was one of our birthdays and we had dinner plans with two other couples. We had already missed out on celebrating the night before due to these jerks.)
Since Randy implied it was our fault the installation, and everything else were done wrong, it was decided to check on Oscar today while he worked. We watched as he and his helper put up the fixture wall (where the shower head comes out), it looked nice and we were was relieved that no apparent damage had been done to the surrounding areas.
Checking back about 3:00 and we noticed fresh gouges in the ceiling. This was another item that had been addressed with John who assured us there had nothing to worry about as it was not an installation that would cause ceiling or wall damage that would be visible. A large concern, we knew that was a custom color and that we did not have any touch up, or even the paint code, John was told of this too. While we are aware what is on the contract, we are also quite aware of what was told to us and sold on by John.
At 6:00PM we checked and saw that the third wall was still not up, nor was the window frame installed.
Now Oscar says he'd be done about 7:30PM.
So much for the 7:30 reservations with our family to celebrate the Birthday.
We verified with Oscar mid-day and even added a buffer, but no, they can’t do what they say, EVER! Are they liars or incompetents? Or both? Great job on inconveniencing us on multiple levels!
7:30PM rolls around, and they are still “working” away, and we know it needs at least one more trip back to finish no matter what gets done.
ONE DAY INSTALLATION! Great slogan! Too bad it turned out to be just a bold faced lie!
Since we planned to go to a dinner party, we did not plan for food for dinner this night, and we can't leave while they are here, plus the fact we can't conveniently clean up as they have removed our primary bathroom from service.
8:00PM, the third wall lines do not line up to the window wall horizontally, even though we were told by Oscar it would, the caulking is uneven, and smeared on surfaces that need to be repainted, and the caulk is unpaintable according to the label.
It is the worst caulking job we have ever seen, EVER! Yes, it was that bad!
We pointed out that the fixtures are made of plastic, not metal as we were sold. The holder of the hand shower head won't even stay on the wall, it fell off at least three times just during our couple minute conversation, and that was without the weight of the shower head in it, never mind it did not match the pictures shown during the sales presentation.
At 8:30PM, we still cannot have dinner, we have missed the family party and the workmanship has declined severely so there was no benefits of having the work continue into the night.
At 8:50PM we look at what is considered by Oscar as "finished" and immediately see sloppy caulking, a gouge in the shower pan, crooked window corners, unevenness in the third wall as well as no caulk or support behind it so it is hollow and quite flexible. How many times did we point these things out as the day went by and we told Oscar it was not acceptable? At least 6 or 7 instances, except for the gouge which we just noticed!
We thought they would take more care, but there it is, THEY DON’T CARE! Clearly it cannot be our fault when we point these issues out and are told they will be done correctly and yet they still are not.
Also installed was a plastic, not metal, shower head and wand, AS WE WERE SOLD, and no inside horizontal bar for the door as we had before and were assured would be the same as when replaced. This was supposed to be an upgrade remodel, not a step down at premium prices. And they still have to come back to finish after two whole major inconvenient days?!
9:10 We see that the window framing (that was supposed to make that wall look nice, is crooked and the corners are still not on straight or even flush. We notice caulking tracked on the carpet. We had to have Oscar clean it twice, since leaving some on his first attempt to wipe it up was apparently acceptable to him. We still had to (clean it in front of him) for a third round since he was unwilling to clean it correctly. He must live in a pig sty to accept this level of “clean-up”.
Finally, 9:15PM, we are told not to use the shower until 24 more hours. That will be one more additional complete day of no use of our primary shower. So now paying a premium price for one day service has been for naught.
It has been a three day inconvenience, seasoned with disrespectful service and language.
At 9:25PM we went back up to look it over again and noticed the wall panel we had just complained about not having any caulk behind had been caved in by the light switch cover, it's looks cheap and very bad.
The light switches are not even or flush.
The wall is hollow, wavy and uneven.
The wooden door jamb is gouged and the caulking is not only uneven and sloppy, but has messes of it all over the jamb too. This is especially bad as it is what is in your face when sitting on the toilet.
The floor is now missing two several inch chunks from the corners and the trim that was there before is missing.
Where the fixture panel ends at the wall near the floor, it is a terrible fit and very messy job.
There is no caulking/sealant on the exterior of the shower door frame.
We also found a blob of dried caulk on our downstairs front door jamb, no where near the upstairs bathroom. Very sloppy, but now seemingly normal for this team of incompetent slobs.
We tried to sleep as it was an exhausting day, but unfortunately even that was not going to be an easy option. The adhesive they used to glue the wall panels on has stunk up our bedroom with an acidy, acridly pungent odor. Even with the windows open and a fan on, it reeks. And it continued to stink for days.
Never was this aspect of the installation mentioned, but by now, we are not surprised by anything these liars say or withhold. Now we get to wait for them to come back and finish, remember, they repeatedly stated and told us “You don’t pay us the balance until you’re 100% satisfied.” Think they are honest about that? Stay tuned and we’ll share the truth with you…
We were asked to sign more authorizations of work to be done and informed that we had signed them earlier by Randy. We don’t know how that could be, after all, we declined signing. Now it seems Randy is claiming we had authorized things we did not authorize by signing other paperwork. What a lying sack of you know what! At 2:10 PM we asked Oscar when he thought he'd be done today, he said “by 5:00”.
"Really? How about 6:00? Just to be sure?".
He said "Yes, by 6:00 he'd be all done." (It was one of our birthdays and we had dinner plans with two other couples. We had already missed out on celebrating the night before due to these jerks.)
Since Randy implied it was our fault the installation, and everything else were done wrong, it was decided to check on Oscar today while he worked. We watched as he and his helper put up the fixture wall (where the shower head comes out), it looked nice and we were was relieved that no apparent damage had been done to the surrounding areas.
Checking back about 3:00 and we noticed fresh gouges in the ceiling. This was another item that had been addressed with John who assured us there had nothing to worry about as it was not an installation that would cause ceiling or wall damage that would be visible. A large concern, we knew that was a custom color and that we did not have any touch up, or even the paint code, John was told of this too. While we are aware what is on the contract, we are also quite aware of what was told to us and sold on by John.
At 6:00PM we checked and saw that the third wall was still not up, nor was the window frame installed.
Now Oscar says he'd be done about 7:30PM.
So much for the 7:30 reservations with our family to celebrate the Birthday.
We verified with Oscar mid-day and even added a buffer, but no, they can’t do what they say, EVER! Are they liars or incompetents? Or both? Great job on inconveniencing us on multiple levels!
7:30PM rolls around, and they are still “working” away, and we know it needs at least one more trip back to finish no matter what gets done.
ONE DAY INSTALLATION! Great slogan! Too bad it turned out to be just a bold faced lie!
Since we planned to go to a dinner party, we did not plan for food for dinner this night, and we can't leave while they are here, plus the fact we can't conveniently clean up as they have removed our primary bathroom from service.
8:00PM, the third wall lines do not line up to the window wall horizontally, even though we were told by Oscar it would, the caulking is uneven, and smeared on surfaces that need to be repainted, and the caulk is unpaintable according to the label.
It is the worst caulking job we have ever seen, EVER! Yes, it was that bad!
We pointed out that the fixtures are made of plastic, not metal as we were sold. The holder of the hand shower head won't even stay on the wall, it fell off at least three times just during our couple minute conversation, and that was without the weight of the shower head in it, never mind it did not match the pictures shown during the sales presentation.
At 8:30PM, we still cannot have dinner, we have missed the family party and the workmanship has declined severely so there was no benefits of having the work continue into the night.
At 8:50PM we look at what is considered by Oscar as "finished" and immediately see sloppy caulking, a gouge in the shower pan, crooked window corners, unevenness in the third wall as well as no caulk or support behind it so it is hollow and quite flexible. How many times did we point these things out as the day went by and we told Oscar it was not acceptable? At least 6 or 7 instances, except for the gouge which we just noticed!
We thought they would take more care, but there it is, THEY DON’T CARE! Clearly it cannot be our fault when we point these issues out and are told they will be done correctly and yet they still are not.
Also installed was a plastic, not metal, shower head and wand, AS WE WERE SOLD, and no inside horizontal bar for the door as we had before and were assured would be the same as when replaced. This was supposed to be an upgrade remodel, not a step down at premium prices. And they still have to come back to finish after two whole major inconvenient days?!
9:10 We see that the window framing (that was supposed to make that wall look nice, is crooked and the corners are still not on straight or even flush. We notice caulking tracked on the carpet. We had to have Oscar clean it twice, since leaving some on his first attempt to wipe it up was apparently acceptable to him. We still had to (clean it in front of him) for a third round since he was unwilling to clean it correctly. He must live in a pig sty to accept this level of “clean-up”.
Finally, 9:15PM, we are told not to use the shower until 24 more hours. That will be one more additional complete day of no use of our primary shower. So now paying a premium price for one day service has been for naught.
It has been a three day inconvenience, seasoned with disrespectful service and language.
At 9:25PM we went back up to look it over again and noticed the wall panel we had just complained about not having any caulk behind had been caved in by the light switch cover, it's looks cheap and very bad.
The light switches are not even or flush.
The wall is hollow, wavy and uneven.
The wooden door jamb is gouged and the caulking is not only uneven and sloppy, but has messes of it all over the jamb too. This is especially bad as it is what is in your face when sitting on the toilet.
The floor is now missing two several inch chunks from the corners and the trim that was there before is missing.
Where the fixture panel ends at the wall near the floor, it is a terrible fit and very messy job.
There is no caulking/sealant on the exterior of the shower door frame.
We also found a blob of dried caulk on our downstairs front door jamb, no where near the upstairs bathroom. Very sloppy, but now seemingly normal for this team of incompetent slobs.
We tried to sleep as it was an exhausting day, but unfortunately even that was not going to be an easy option. The adhesive they used to glue the wall panels on has stunk up our bedroom with an acidy, acridly pungent odor. Even with the windows open and a fan on, it reeks. And it continued to stink for days.
Never was this aspect of the installation mentioned, but by now, we are not surprised by anything these liars say or withhold. Now we get to wait for them to come back and finish, remember, they repeatedly stated and told us “You don’t pay us the balance until you’re 100% satisfied.” Think they are honest about that? Stay tuned and we’ll share the truth with you…
Wednesday, July 2, 2008
Do we dare to hope they can finish today?
It’s a new day and we wait and wait for the 8:30AM Saturday morning (next day) call so we can hopefully get this mess fixed in a timely manner. We are usually optimistic, but our patience is waning…
So, Randy finally calls Saturday morning at 9:56AM. 90 minutes late.
He starts off blaming us for not stopping Oscar from cutting and installing the window wall incorrectly. (There’s more of that great customer service!) We tried to explain to him Oscar said he knew what was supposed to be done, and Oscar did not ask us or even alert us that he was going to cut it that way. We did not even know he had begun installing the panels until we took a look. He is supposed to be the professional, not us.
We were always very clear and adamant about the tile design being installed symmetrically to the window and walls, and we did mention that to Oscar as well as having multiple discussions with John prior to agreeing to have the work done. At the time of the sales pitch, John said it is the way they always do it. Either he didn’t know what he was talking about, or he was just giving lip service.
Randy says he will call back soon after they discuss the problem with other people. Wonder why they had not done that in the wasted 90 minutes prior?
Two hours later and no call, hmmm… (We find out later that is status quo for all phone action with Re-Bath.)
At 12:15 PM we called the number Randy called us from, it was an "invalid number" according to the recording. We called the number he said we could contact him on and got the "we are closed" message. We left a message, never did get a response from him. He’s great at making threats and demands, but in reality he is a coward and hides behind an answering machine.
At 12:18 (coincidence…?) Oscar called and told me he was on his way, should be another 25 minutes or so. When asked why he wasn't here hours earlier as he said he would be he said it was because "they were discussing the situation", whatever that means. He also at that point said that now we could not use the shower for 24 hours after it was finished, contrary to the "you can use it tonight" he said Friday morning. Yep, real honesty and integrity with this bunch…
When Oscar arrived he did bring something of a warranty (mentioned earlier) written by Randy Summy, but it did not address the specific issues of concern that had been discussed many times with Randy and John of Re-Bath. Oscar was informed of this as Randy was not able to be reached, (like it mattered to him or anyone at Re-Bath for that matter).
Our biggest fear and reason we asked for the written warranty was to protect us if a water leak happened due to their work to insure that they would repair of all subsequent damage. Due the fact this is an upstairs shower and it could become very costly. (Maybe it was a premonition we had?)
A bit later Oscar said Randy asked for us to write up what we wanted in the additional warranty; we did and told Oscar we had a hard copy for him. He left it here. Wonder why Randy did not call me directly? Oh, we know why and have already stated it…
Oscar also brought a copy of the contract stating that the tiles and grout lines would not line up in the corner due to the limitations of the design. But that was expressly covered by John and was explained to me that it only had to do with the one wall that went between the entry door and the shower corner, NOT the window wall, which was to be CENTERED.
It is interesting how the contract is worded so vaguely and ambiguously, it can be interpreted in multiple ways. When asked for clarification on those points John the salesman repeatedly said it was only the width of the cut tiles that the contract was talking about. Now we are given a different interpretation to cover the mistakes they made. Nothing in the photos or Re-Bath showroom had bad alignment like they installed at our home.
Oscar also forgot to bring the grab rail he did not bring on Friday. So now they say the job won't be done until Tuesday? “One Day Installation” is now stretched to five days!
Work finally begins about 1:00PM, late a good four hours plus from what we were led to believe the start time would be… And they only bring one panel to replace the two they messed up. They tell us that is all that is available. Funny, when we chose that style we were told it was one of the most popular patterns/styles so there is plenty of material, but now “it has to be made just for us”. Then where did they get that one? Good thing we were wearing boots as it was getting pretty deep… Actually it was just them being as difficult and stubborn to us as they could...
So, Randy finally calls Saturday morning at 9:56AM. 90 minutes late.
He starts off blaming us for not stopping Oscar from cutting and installing the window wall incorrectly. (There’s more of that great customer service!) We tried to explain to him Oscar said he knew what was supposed to be done, and Oscar did not ask us or even alert us that he was going to cut it that way. We did not even know he had begun installing the panels until we took a look. He is supposed to be the professional, not us.
We were always very clear and adamant about the tile design being installed symmetrically to the window and walls, and we did mention that to Oscar as well as having multiple discussions with John prior to agreeing to have the work done. At the time of the sales pitch, John said it is the way they always do it. Either he didn’t know what he was talking about, or he was just giving lip service.
Randy says he will call back soon after they discuss the problem with other people. Wonder why they had not done that in the wasted 90 minutes prior?
Two hours later and no call, hmmm… (We find out later that is status quo for all phone action with Re-Bath.)
At 12:15 PM we called the number Randy called us from, it was an "invalid number" according to the recording. We called the number he said we could contact him on and got the "we are closed" message. We left a message, never did get a response from him. He’s great at making threats and demands, but in reality he is a coward and hides behind an answering machine.
At 12:18 (coincidence…?) Oscar called and told me he was on his way, should be another 25 minutes or so. When asked why he wasn't here hours earlier as he said he would be he said it was because "they were discussing the situation", whatever that means. He also at that point said that now we could not use the shower for 24 hours after it was finished, contrary to the "you can use it tonight" he said Friday morning. Yep, real honesty and integrity with this bunch…
When Oscar arrived he did bring something of a warranty (mentioned earlier) written by Randy Summy, but it did not address the specific issues of concern that had been discussed many times with Randy and John of Re-Bath. Oscar was informed of this as Randy was not able to be reached, (like it mattered to him or anyone at Re-Bath for that matter).
Our biggest fear and reason we asked for the written warranty was to protect us if a water leak happened due to their work to insure that they would repair of all subsequent damage. Due the fact this is an upstairs shower and it could become very costly. (Maybe it was a premonition we had?)
A bit later Oscar said Randy asked for us to write up what we wanted in the additional warranty; we did and told Oscar we had a hard copy for him. He left it here. Wonder why Randy did not call me directly? Oh, we know why and have already stated it…
Oscar also brought a copy of the contract stating that the tiles and grout lines would not line up in the corner due to the limitations of the design. But that was expressly covered by John and was explained to me that it only had to do with the one wall that went between the entry door and the shower corner, NOT the window wall, which was to be CENTERED.
It is interesting how the contract is worded so vaguely and ambiguously, it can be interpreted in multiple ways. When asked for clarification on those points John the salesman repeatedly said it was only the width of the cut tiles that the contract was talking about. Now we are given a different interpretation to cover the mistakes they made. Nothing in the photos or Re-Bath showroom had bad alignment like they installed at our home.
Oscar also forgot to bring the grab rail he did not bring on Friday. So now they say the job won't be done until Tuesday? “One Day Installation” is now stretched to five days!
Work finally begins about 1:00PM, late a good four hours plus from what we were led to believe the start time would be… And they only bring one panel to replace the two they messed up. They tell us that is all that is available. Funny, when we chose that style we were told it was one of the most popular patterns/styles so there is plenty of material, but now “it has to be made just for us”. Then where did they get that one? Good thing we were wearing boots as it was getting pretty deep… Actually it was just them being as difficult and stubborn to us as they could...
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