They came back Saturday the 22nd of March; at least they came in the morning, later than they said they would be back, but still in the AM. One would think they could be on time, especially when they are staying locally so they can be on time. But one would be wrong…
Considering it was a “One Day Installation” and they had already spent a full day of working on it the day and evening before, we expected them to be done by midday.
Well of course they weren’t. It was about 3:00PM when they finally claimed they were done. And they repeatedly had to remind us that they were working on Saturday and not getting paid for it, and that it was keeping them from their families.
Imagine! They are feeling inconvenienced? Boo Hoo.
Give us a break! Of course they were getting paid, they would not have done this for free, but to whine to us that this was keeping them from their families when their own tardiness and slow working caused us to miss yet another family function and also miss work ourselves, therefore losing income.
We believe we were suffering from what they were complaining about on a much higher scale. The gall of these people!
We inspected the installation and at first glance it looked pretty good. Then we opened the doors and noticed that they were not hung straight. At least this time they were not upside down, but they were obviously crooked. Luis, the lead installer told us they do that on purpose to keep the water in.
Huh? When the doors were closed there was a gap from about midway up.
Then we noticed the window trim was not even installed square to the window, or the walls. And the caulking was very sloppy, AGAIN. Even after we pointed out how poorly the caulk was the first time and we were told they could make it right this time, they failed.
Isn’t caulking one of the most basic skills one should grasp to do any job of this type? Even we can caulk 100% better than these clowns.
But they claim to be the professionals. And on top of that, the best Re-Bath of San Diego has to offer no less.
If that’s the best they have we sincerely urge you to look elsewhere and avoid using them at all costs, because it will cost you…
The linoleum floor was now cut away the entire length of the shower pan. They said they would have to trim a little to make it fit, but since the floor had been damaged so badly by Re-Bath of Ca, they just hacked it up even more and made it a total mess and fully revealed the wood floor. Now there was a big gap between the floor and the pan. Any water that will most assuredly splash out (from the incorrectly hung shower door) will spill onto the now fully unprotected raw wood floor. And they use the same Re-Bath line, “it was that way before!”
Then we see that the panel where the fixtures are (the one that leaked) is bowed in! Just like the opposite wall was from the earlier installation! These guys make fun of the crappy work done by their contemporaries, yet only succeed in repeating the same mistakes!
We see white caulking slivers embedded it the clear silicone. We see smears of glue or caulk or silicone on every wall, and gobs of silicone in the shower. We see the paint on the walls and ceiling is damaged further. We see the baseboards are cut off and missing. More damage than repair if you ask us. Everywhere we look it becomes more and more apparent the Re-Bath installers sent to us are inept sloppy hacks that resort to lies to explain why it doesn’t look like what Re-Bath sells.
They have no answer for how all these problems manifested themselves (again), but admit that the bow in the wall is a mistake (finally!) assure us that they will return and replace it. They also assure us Myrna, the manager of Re-Bath of San Diego will call us first thing Monday morning. You see where this is going don’t you. Do you think we received a call? Of course not, this is Re-Bath!
Showing posts with label remodel. Show all posts
Showing posts with label remodel. Show all posts
Wednesday, August 13, 2008
Thursday, July 31, 2008
NEWS FLASH! Re-Bath of CA and Randy Summy are NOT LEGALLY LICENESED!
We had found out that the license Randy Summy was using on his contracts was actually his daddies. That, by the way, is against the law, and he knew it.
On 10-24-07 we called Randy Summy at 10:05AM, we dialed 562-426-1628 asked to speak to Randy’s daddy, Lloyd Summy and were told he was not in. We recognized the voice and asked if it was Randy speaking and he said yes and he asked if he could help, we told him that we wanted to talk to Lloyd Summy personally. He said he wasn’t in the office now. We asked when he would be back in the office and Randy said some time next week. We asked, what date would he be in next week and then Randy said in a couple of weeks, then he said sometime next month. Real Honest!
He asked if he could help again (obviously not sharp enough to know who he was talking to) and we said, we have this license number and think it is on your business card and he said “Oh, I don’t have that number on my card anymore” and then we asked “When did you take it off your card?”, he said “I don’t do any contracting under this license number.” We said good bye and hung up. Yes, that is another blatant lie as was mentioned earlier, it is in writing on the contract he and Re-Bath of California used to rip us off.
We subsequently found out Lloyd Summy’s past record of being a shyster is rather long. Use a business to rip people off, change the name when they get caught, start over and rip more people off, repeat… The boy is taking after his father no doubt… Slimy family practices… Shame on them!
On the same day, 10-24-07, Heidi finally called about 12:55 PM, (she was supposed to have called a day earlier). After talking with her for a bit we realized she did not have a copy of the letter from Randy we received 10-23-07. We faxed a copy to her at (480-833-7199) so she could see how ridiculous Randy’s assertions were and hopefully understand what we were dealing with. She told me she and her superior, VP of Re-Bath corporate, (and we find out later another disingenuous person to say the least), Norm Murdock had spoken to Randy and were going to let him “help” us. UNBELIEVABLE! We reiterated he was doing everything he could to NOT HELP US and we felt he was actually becoming “unhinged”.
Again, no call back or email from Heidi by about 6:00PM (as we were told to expect sometime in the afternoon), so we called and left a message requesting her to verify receipt of the fax.
(You have to do that with these people we have found out, they will deny receipt, and even lied about the time they received one particular fax, but that will be discussed later.)
Subsequently we were led to believe that Re-Bath corporate was going to help us get things taken care of after all, but they would not commit to specifics. We should have known better, because unfortunately we were about to be treated to another attempt by Randy to screw us even more…
AGAIN WE HAVE TO SAY, WE RECOMMEND YOU DO NOT DEAL WITH RE-BATH, YOU WILL REGRET IT!
On 10-24-07 we called Randy Summy at 10:05AM, we dialed 562-426-1628 asked to speak to Randy’s daddy, Lloyd Summy and were told he was not in. We recognized the voice and asked if it was Randy speaking and he said yes and he asked if he could help, we told him that we wanted to talk to Lloyd Summy personally. He said he wasn’t in the office now. We asked when he would be back in the office and Randy said some time next week. We asked, what date would he be in next week and then Randy said in a couple of weeks, then he said sometime next month. Real Honest!
He asked if he could help again (obviously not sharp enough to know who he was talking to) and we said, we have this license number and think it is on your business card and he said “Oh, I don’t have that number on my card anymore” and then we asked “When did you take it off your card?”, he said “I don’t do any contracting under this license number.” We said good bye and hung up. Yes, that is another blatant lie as was mentioned earlier, it is in writing on the contract he and Re-Bath of California used to rip us off.
We subsequently found out Lloyd Summy’s past record of being a shyster is rather long. Use a business to rip people off, change the name when they get caught, start over and rip more people off, repeat… The boy is taking after his father no doubt… Slimy family practices… Shame on them!
On the same day, 10-24-07, Heidi finally called about 12:55 PM, (she was supposed to have called a day earlier). After talking with her for a bit we realized she did not have a copy of the letter from Randy we received 10-23-07. We faxed a copy to her at (480-833-7199) so she could see how ridiculous Randy’s assertions were and hopefully understand what we were dealing with. She told me she and her superior, VP of Re-Bath corporate, (and we find out later another disingenuous person to say the least), Norm Murdock had spoken to Randy and were going to let him “help” us. UNBELIEVABLE! We reiterated he was doing everything he could to NOT HELP US and we felt he was actually becoming “unhinged”.
Again, no call back or email from Heidi by about 6:00PM (as we were told to expect sometime in the afternoon), so we called and left a message requesting her to verify receipt of the fax.
(You have to do that with these people we have found out, they will deny receipt, and even lied about the time they received one particular fax, but that will be discussed later.)
Subsequently we were led to believe that Re-Bath corporate was going to help us get things taken care of after all, but they would not commit to specifics. We should have known better, because unfortunately we were about to be treated to another attempt by Randy to screw us even more…
AGAIN WE HAVE TO SAY, WE RECOMMEND YOU DO NOT DEAL WITH RE-BATH, YOU WILL REGRET IT!
Friday, July 25, 2008
Meeting of the weasel…
On Friday 10-12-07, Randy Summy showed up at 3:50 PM, first time we met the guy face to face, and the first time ever an agent of Re-Bath arrived on time from day one. He spent an hour viewing the shower and surrounding areas.
He immediately refused to take responsibility for the problems. Even though we conceded his salesman apparently misled us and we were willing to compromise, he was not willing to be fair.
He actually expected us to OK a cover up of the damaged floor before the wall was removed. As soon as the incorrectly installed wall gets removed more damage would happen to the floor. And you know damn well he’d blame us for that too.
He continued to blame us for ostensibly trusting the salesman. Sadly he even chastised us for believing and trusting what he himself said before we signed up with Re-Bath. Hard to believe, to our faces he actually blamed us for not getting what we wanted from him in writing even though he gave us his word and said his word is very good!? HUH? And he was holding the document he requested we write in his hand! And then he tentatively approved it. This guy can’t even keep on one side of any train of thought! Not a trustworthy person. Very disingenuous. No that’s not strong enough, or fully correct, he lied and used Bait & Switch tactics on this project!
He said they would give us the shampoo tray and grab bar we ordered and that Oscar said he’d install them. Give us what we ordered and paid for yet didn’t have installed? How nice.
We pointed out the inconvenience they had caused us in addition not executing the one-day installation. Remember, it has now been a full week since it was supposed to be done. He said he’d think of compensation. Why do we think he will not be fair in this issue of compensation…?
We asked him to put himself in our place, how would he like to be in this situation, especially when he had the power to resolve this almost a week ago? He countered back again blaming us for what the salesman did. Great customer service!
He said he’d call us Monday the 15th, at least we got him to give us his email address, (assuming it is correct).
Well, Saturday 10-20-07 rolls around and we have received no responses from Randy Summy or Heidi Seyler to our emails. (That’s five days past when he said he would contact us. Yep, seems he lies like a rug.) So we called Randy at 11:23 AM at the number he provided. Although he said he could be reached Saturdays, we got a message saying the office was closed. We left a message asking him to respond via phone or email, and repeated our phone number to make sure he couldn’t say he didn’t have it. Oh yeah, this is Randy Summy, (the guy who apparently lies to us regarding just about everything), we are dealing with...
We also called Heidi Seyler at 11:30 AM and left message asking for a response since it quite apparent Randy is trying to rip us off and is not addressing the issues we had discussed.
Two more days pass and it is now Monday 10-22-07. Spoke to Heidi and she told us Randy had asked her not to help us! Not to mediate! Of course, he is being dishonest in his representation of the situation to her, and he does not want to work with us, let alone be fair. We are surprised Re-Bath corporate is allowing this shyster to rip us off and not protect either the consumer, or what we thought was their good business reputation.
She said she would call back Tuesday the 23rd. What do you think? Very doubtful she will from these people's track record so far. Stay tuned…
We did a search for "Weasel Definitions". This is the first one of about 15 definitions.
http://www.google.com/search?hl=en&rlz=1G1GGLQ_ENUS342&q=define%3A+weasel&aq=0&aqi=l1g1&aql=&oq=weasel+Definition&gs_rfai=
Definitions of weasel on the Web:
A person who is regarded as treacherous or sneaky.
Just a point of clarification...
He immediately refused to take responsibility for the problems. Even though we conceded his salesman apparently misled us and we were willing to compromise, he was not willing to be fair.
He actually expected us to OK a cover up of the damaged floor before the wall was removed. As soon as the incorrectly installed wall gets removed more damage would happen to the floor. And you know damn well he’d blame us for that too.
He continued to blame us for ostensibly trusting the salesman. Sadly he even chastised us for believing and trusting what he himself said before we signed up with Re-Bath. Hard to believe, to our faces he actually blamed us for not getting what we wanted from him in writing even though he gave us his word and said his word is very good!? HUH? And he was holding the document he requested we write in his hand! And then he tentatively approved it. This guy can’t even keep on one side of any train of thought! Not a trustworthy person. Very disingenuous. No that’s not strong enough, or fully correct, he lied and used Bait & Switch tactics on this project!
He said they would give us the shampoo tray and grab bar we ordered and that Oscar said he’d install them. Give us what we ordered and paid for yet didn’t have installed? How nice.
We pointed out the inconvenience they had caused us in addition not executing the one-day installation. Remember, it has now been a full week since it was supposed to be done. He said he’d think of compensation. Why do we think he will not be fair in this issue of compensation…?
We asked him to put himself in our place, how would he like to be in this situation, especially when he had the power to resolve this almost a week ago? He countered back again blaming us for what the salesman did. Great customer service!
He said he’d call us Monday the 15th, at least we got him to give us his email address, (assuming it is correct).
Well, Saturday 10-20-07 rolls around and we have received no responses from Randy Summy or Heidi Seyler to our emails. (That’s five days past when he said he would contact us. Yep, seems he lies like a rug.) So we called Randy at 11:23 AM at the number he provided. Although he said he could be reached Saturdays, we got a message saying the office was closed. We left a message asking him to respond via phone or email, and repeated our phone number to make sure he couldn’t say he didn’t have it. Oh yeah, this is Randy Summy, (the guy who apparently lies to us regarding just about everything), we are dealing with...
We also called Heidi Seyler at 11:30 AM and left message asking for a response since it quite apparent Randy is trying to rip us off and is not addressing the issues we had discussed.
Two more days pass and it is now Monday 10-22-07. Spoke to Heidi and she told us Randy had asked her not to help us! Not to mediate! Of course, he is being dishonest in his representation of the situation to her, and he does not want to work with us, let alone be fair. We are surprised Re-Bath corporate is allowing this shyster to rip us off and not protect either the consumer, or what we thought was their good business reputation.
She said she would call back Tuesday the 23rd. What do you think? Very doubtful she will from these people's track record so far. Stay tuned…
We did a search for "Weasel Definitions". This is the first one of about 15 definitions.
http://www.google.com/search?hl=en&rlz=1G1GGLQ_ENUS342&q=define%3A+weasel&aq=0&aqi=l1g1&aql=&oq=weasel+Definition&gs_rfai=
Definitions of weasel on the Web:
A person who is regarded as treacherous or sneaky.
Just a point of clarification...
Tuesday, July 8, 2008
Since the Re-Bath of CA Franchise had proven their dishonesty and lack of abilities…
It is now Monday the 8th, four days after the “One Day Installation” began. We still have not been able to use our shower.
We waited to hear from Randy Summy at Re-Bath of California as we were told he would contact us on Monday morning. Of course we received no call from the jerk.
So we called the BBB and spoke with them from 11:00- 11:15 AM. To be fair we waited until a little after 2:00PM, since we still had not received the call from Randy, we filed a formal complaint with the BBB.
We figured if Randy had a problem with this, he would simply be reminded that Oscar told us he’d call him and that we should expect a call from Randy Monday (today) morning, they all have cell phones, and no valid excuses…
We called around and contacted Re-Bath Corporate in Arizona at 2:27PM at 480-844-1575.
Spoke with Heidi Seyler and explained our discontent with the service we received. She asked if we had any pictures. We sent her 12 photos with explanations and the commentary written during Saturday. She said she would call back by 4:30 the same day.
4:45PM rolls around and no call from her either. An email was sent asking her to call in the morning.
At 4:50PM we used the shower for the first time. We noticed white caulk imbedded in the clear silicone on the door frame. The door handle is installed backwards and not accessible from the inside. It was all we could do to not fall from slipping on what must be silicone residue slopped on the floor. And mind you they never installed the “safety” grab bar. Would have come in handy…
About 5:30 Heidi finally called and we discussed the photographs and commentary. She said she’ll call by 12:30PM Tuesday the 9th (the following day) after she speaks with Randy. We did not discuss with her the new issues we just noticed and experienced, figured she had enough to get started…
We waited to hear from Randy Summy at Re-Bath of California as we were told he would contact us on Monday morning. Of course we received no call from the jerk.
So we called the BBB and spoke with them from 11:00- 11:15 AM. To be fair we waited until a little after 2:00PM, since we still had not received the call from Randy, we filed a formal complaint with the BBB.
We figured if Randy had a problem with this, he would simply be reminded that Oscar told us he’d call him and that we should expect a call from Randy Monday (today) morning, they all have cell phones, and no valid excuses…
We called around and contacted Re-Bath Corporate in Arizona at 2:27PM at 480-844-1575.
Spoke with Heidi Seyler and explained our discontent with the service we received. She asked if we had any pictures. We sent her 12 photos with explanations and the commentary written during Saturday. She said she would call back by 4:30 the same day.
4:45PM rolls around and no call from her either. An email was sent asking her to call in the morning.
At 4:50PM we used the shower for the first time. We noticed white caulk imbedded in the clear silicone on the door frame. The door handle is installed backwards and not accessible from the inside. It was all we could do to not fall from slipping on what must be silicone residue slopped on the floor. And mind you they never installed the “safety” grab bar. Would have come in handy…
About 5:30 Heidi finally called and we discussed the photographs and commentary. She said she’ll call by 12:30PM Tuesday the 9th (the following day) after she speaks with Randy. We did not discuss with her the new issues we just noticed and experienced, figured she had enough to get started…
Monday, July 7, 2008
It’s still Saturday, and it ain’t getting’ better… Deeper maybe…
Oscar the sloppy installer showed how the window frame would help the mask look of the mismatched window wall tiles. It still is not even or what was assured would be done, but it is a minor (very minor) improvement, certainly not a fix.
We were asked to sign more authorizations of work to be done and informed that we had signed them earlier by Randy. We don’t know how that could be, after all, we declined signing. Now it seems Randy is claiming we had authorized things we did not authorize by signing other paperwork. What a lying sack of you know what! At 2:10 PM we asked Oscar when he thought he'd be done today, he said “by 5:00”.
"Really? How about 6:00? Just to be sure?".
He said "Yes, by 6:00 he'd be all done." (It was one of our birthdays and we had dinner plans with two other couples. We had already missed out on celebrating the night before due to these jerks.)
Since Randy implied it was our fault the installation, and everything else were done wrong, it was decided to check on Oscar today while he worked. We watched as he and his helper put up the fixture wall (where the shower head comes out), it looked nice and we were was relieved that no apparent damage had been done to the surrounding areas.
Checking back about 3:00 and we noticed fresh gouges in the ceiling. This was another item that had been addressed with John who assured us there had nothing to worry about as it was not an installation that would cause ceiling or wall damage that would be visible. A large concern, we knew that was a custom color and that we did not have any touch up, or even the paint code, John was told of this too. While we are aware what is on the contract, we are also quite aware of what was told to us and sold on by John.
At 6:00PM we checked and saw that the third wall was still not up, nor was the window frame installed.
Now Oscar says he'd be done about 7:30PM.
So much for the 7:30 reservations with our family to celebrate the Birthday.
We verified with Oscar mid-day and even added a buffer, but no, they can’t do what they say, EVER! Are they liars or incompetents? Or both? Great job on inconveniencing us on multiple levels!
7:30PM rolls around, and they are still “working” away, and we know it needs at least one more trip back to finish no matter what gets done.
ONE DAY INSTALLATION! Great slogan! Too bad it turned out to be just a bold faced lie!
Since we planned to go to a dinner party, we did not plan for food for dinner this night, and we can't leave while they are here, plus the fact we can't conveniently clean up as they have removed our primary bathroom from service.
8:00PM, the third wall lines do not line up to the window wall horizontally, even though we were told by Oscar it would, the caulking is uneven, and smeared on surfaces that need to be repainted, and the caulk is unpaintable according to the label.
It is the worst caulking job we have ever seen, EVER! Yes, it was that bad!
We pointed out that the fixtures are made of plastic, not metal as we were sold. The holder of the hand shower head won't even stay on the wall, it fell off at least three times just during our couple minute conversation, and that was without the weight of the shower head in it, never mind it did not match the pictures shown during the sales presentation.
At 8:30PM, we still cannot have dinner, we have missed the family party and the workmanship has declined severely so there was no benefits of having the work continue into the night.
At 8:50PM we look at what is considered by Oscar as "finished" and immediately see sloppy caulking, a gouge in the shower pan, crooked window corners, unevenness in the third wall as well as no caulk or support behind it so it is hollow and quite flexible. How many times did we point these things out as the day went by and we told Oscar it was not acceptable? At least 6 or 7 instances, except for the gouge which we just noticed!
We thought they would take more care, but there it is, THEY DON’T CARE! Clearly it cannot be our fault when we point these issues out and are told they will be done correctly and yet they still are not.
Also installed was a plastic, not metal, shower head and wand, AS WE WERE SOLD, and no inside horizontal bar for the door as we had before and were assured would be the same as when replaced. This was supposed to be an upgrade remodel, not a step down at premium prices. And they still have to come back to finish after two whole major inconvenient days?!
9:10 We see that the window framing (that was supposed to make that wall look nice, is crooked and the corners are still not on straight or even flush. We notice caulking tracked on the carpet. We had to have Oscar clean it twice, since leaving some on his first attempt to wipe it up was apparently acceptable to him. We still had to (clean it in front of him) for a third round since he was unwilling to clean it correctly. He must live in a pig sty to accept this level of “clean-up”.
Finally, 9:15PM, we are told not to use the shower until 24 more hours. That will be one more additional complete day of no use of our primary shower. So now paying a premium price for one day service has been for naught.
It has been a three day inconvenience, seasoned with disrespectful service and language.
At 9:25PM we went back up to look it over again and noticed the wall panel we had just complained about not having any caulk behind had been caved in by the light switch cover, it's looks cheap and very bad.
The light switches are not even or flush.
The wall is hollow, wavy and uneven.
The wooden door jamb is gouged and the caulking is not only uneven and sloppy, but has messes of it all over the jamb too. This is especially bad as it is what is in your face when sitting on the toilet.
The floor is now missing two several inch chunks from the corners and the trim that was there before is missing.
Where the fixture panel ends at the wall near the floor, it is a terrible fit and very messy job.
There is no caulking/sealant on the exterior of the shower door frame.
We also found a blob of dried caulk on our downstairs front door jamb, no where near the upstairs bathroom. Very sloppy, but now seemingly normal for this team of incompetent slobs.
We tried to sleep as it was an exhausting day, but unfortunately even that was not going to be an easy option. The adhesive they used to glue the wall panels on has stunk up our bedroom with an acidy, acridly pungent odor. Even with the windows open and a fan on, it reeks. And it continued to stink for days.
Never was this aspect of the installation mentioned, but by now, we are not surprised by anything these liars say or withhold. Now we get to wait for them to come back and finish, remember, they repeatedly stated and told us “You don’t pay us the balance until you’re 100% satisfied.” Think they are honest about that? Stay tuned and we’ll share the truth with you…
We were asked to sign more authorizations of work to be done and informed that we had signed them earlier by Randy. We don’t know how that could be, after all, we declined signing. Now it seems Randy is claiming we had authorized things we did not authorize by signing other paperwork. What a lying sack of you know what! At 2:10 PM we asked Oscar when he thought he'd be done today, he said “by 5:00”.
"Really? How about 6:00? Just to be sure?".
He said "Yes, by 6:00 he'd be all done." (It was one of our birthdays and we had dinner plans with two other couples. We had already missed out on celebrating the night before due to these jerks.)
Since Randy implied it was our fault the installation, and everything else were done wrong, it was decided to check on Oscar today while he worked. We watched as he and his helper put up the fixture wall (where the shower head comes out), it looked nice and we were was relieved that no apparent damage had been done to the surrounding areas.
Checking back about 3:00 and we noticed fresh gouges in the ceiling. This was another item that had been addressed with John who assured us there had nothing to worry about as it was not an installation that would cause ceiling or wall damage that would be visible. A large concern, we knew that was a custom color and that we did not have any touch up, or even the paint code, John was told of this too. While we are aware what is on the contract, we are also quite aware of what was told to us and sold on by John.
At 6:00PM we checked and saw that the third wall was still not up, nor was the window frame installed.
Now Oscar says he'd be done about 7:30PM.
So much for the 7:30 reservations with our family to celebrate the Birthday.
We verified with Oscar mid-day and even added a buffer, but no, they can’t do what they say, EVER! Are they liars or incompetents? Or both? Great job on inconveniencing us on multiple levels!
7:30PM rolls around, and they are still “working” away, and we know it needs at least one more trip back to finish no matter what gets done.
ONE DAY INSTALLATION! Great slogan! Too bad it turned out to be just a bold faced lie!
Since we planned to go to a dinner party, we did not plan for food for dinner this night, and we can't leave while they are here, plus the fact we can't conveniently clean up as they have removed our primary bathroom from service.
8:00PM, the third wall lines do not line up to the window wall horizontally, even though we were told by Oscar it would, the caulking is uneven, and smeared on surfaces that need to be repainted, and the caulk is unpaintable according to the label.
It is the worst caulking job we have ever seen, EVER! Yes, it was that bad!
We pointed out that the fixtures are made of plastic, not metal as we were sold. The holder of the hand shower head won't even stay on the wall, it fell off at least three times just during our couple minute conversation, and that was without the weight of the shower head in it, never mind it did not match the pictures shown during the sales presentation.
At 8:30PM, we still cannot have dinner, we have missed the family party and the workmanship has declined severely so there was no benefits of having the work continue into the night.
At 8:50PM we look at what is considered by Oscar as "finished" and immediately see sloppy caulking, a gouge in the shower pan, crooked window corners, unevenness in the third wall as well as no caulk or support behind it so it is hollow and quite flexible. How many times did we point these things out as the day went by and we told Oscar it was not acceptable? At least 6 or 7 instances, except for the gouge which we just noticed!
We thought they would take more care, but there it is, THEY DON’T CARE! Clearly it cannot be our fault when we point these issues out and are told they will be done correctly and yet they still are not.
Also installed was a plastic, not metal, shower head and wand, AS WE WERE SOLD, and no inside horizontal bar for the door as we had before and were assured would be the same as when replaced. This was supposed to be an upgrade remodel, not a step down at premium prices. And they still have to come back to finish after two whole major inconvenient days?!
9:10 We see that the window framing (that was supposed to make that wall look nice, is crooked and the corners are still not on straight or even flush. We notice caulking tracked on the carpet. We had to have Oscar clean it twice, since leaving some on his first attempt to wipe it up was apparently acceptable to him. We still had to (clean it in front of him) for a third round since he was unwilling to clean it correctly. He must live in a pig sty to accept this level of “clean-up”.
Finally, 9:15PM, we are told not to use the shower until 24 more hours. That will be one more additional complete day of no use of our primary shower. So now paying a premium price for one day service has been for naught.
It has been a three day inconvenience, seasoned with disrespectful service and language.
At 9:25PM we went back up to look it over again and noticed the wall panel we had just complained about not having any caulk behind had been caved in by the light switch cover, it's looks cheap and very bad.
The light switches are not even or flush.
The wall is hollow, wavy and uneven.
The wooden door jamb is gouged and the caulking is not only uneven and sloppy, but has messes of it all over the jamb too. This is especially bad as it is what is in your face when sitting on the toilet.
The floor is now missing two several inch chunks from the corners and the trim that was there before is missing.
Where the fixture panel ends at the wall near the floor, it is a terrible fit and very messy job.
There is no caulking/sealant on the exterior of the shower door frame.
We also found a blob of dried caulk on our downstairs front door jamb, no where near the upstairs bathroom. Very sloppy, but now seemingly normal for this team of incompetent slobs.
We tried to sleep as it was an exhausting day, but unfortunately even that was not going to be an easy option. The adhesive they used to glue the wall panels on has stunk up our bedroom with an acidy, acridly pungent odor. Even with the windows open and a fan on, it reeks. And it continued to stink for days.
Never was this aspect of the installation mentioned, but by now, we are not surprised by anything these liars say or withhold. Now we get to wait for them to come back and finish, remember, they repeatedly stated and told us “You don’t pay us the balance until you’re 100% satisfied.” Think they are honest about that? Stay tuned and we’ll share the truth with you…
Wednesday, July 2, 2008
Do we dare to hope they can finish today?
It’s a new day and we wait and wait for the 8:30AM Saturday morning (next day) call so we can hopefully get this mess fixed in a timely manner. We are usually optimistic, but our patience is waning…
So, Randy finally calls Saturday morning at 9:56AM. 90 minutes late.
He starts off blaming us for not stopping Oscar from cutting and installing the window wall incorrectly. (There’s more of that great customer service!) We tried to explain to him Oscar said he knew what was supposed to be done, and Oscar did not ask us or even alert us that he was going to cut it that way. We did not even know he had begun installing the panels until we took a look. He is supposed to be the professional, not us.
We were always very clear and adamant about the tile design being installed symmetrically to the window and walls, and we did mention that to Oscar as well as having multiple discussions with John prior to agreeing to have the work done. At the time of the sales pitch, John said it is the way they always do it. Either he didn’t know what he was talking about, or he was just giving lip service.
Randy says he will call back soon after they discuss the problem with other people. Wonder why they had not done that in the wasted 90 minutes prior?
Two hours later and no call, hmmm… (We find out later that is status quo for all phone action with Re-Bath.)
At 12:15 PM we called the number Randy called us from, it was an "invalid number" according to the recording. We called the number he said we could contact him on and got the "we are closed" message. We left a message, never did get a response from him. He’s great at making threats and demands, but in reality he is a coward and hides behind an answering machine.
At 12:18 (coincidence…?) Oscar called and told me he was on his way, should be another 25 minutes or so. When asked why he wasn't here hours earlier as he said he would be he said it was because "they were discussing the situation", whatever that means. He also at that point said that now we could not use the shower for 24 hours after it was finished, contrary to the "you can use it tonight" he said Friday morning. Yep, real honesty and integrity with this bunch…
When Oscar arrived he did bring something of a warranty (mentioned earlier) written by Randy Summy, but it did not address the specific issues of concern that had been discussed many times with Randy and John of Re-Bath. Oscar was informed of this as Randy was not able to be reached, (like it mattered to him or anyone at Re-Bath for that matter).
Our biggest fear and reason we asked for the written warranty was to protect us if a water leak happened due to their work to insure that they would repair of all subsequent damage. Due the fact this is an upstairs shower and it could become very costly. (Maybe it was a premonition we had?)
A bit later Oscar said Randy asked for us to write up what we wanted in the additional warranty; we did and told Oscar we had a hard copy for him. He left it here. Wonder why Randy did not call me directly? Oh, we know why and have already stated it…
Oscar also brought a copy of the contract stating that the tiles and grout lines would not line up in the corner due to the limitations of the design. But that was expressly covered by John and was explained to me that it only had to do with the one wall that went between the entry door and the shower corner, NOT the window wall, which was to be CENTERED.
It is interesting how the contract is worded so vaguely and ambiguously, it can be interpreted in multiple ways. When asked for clarification on those points John the salesman repeatedly said it was only the width of the cut tiles that the contract was talking about. Now we are given a different interpretation to cover the mistakes they made. Nothing in the photos or Re-Bath showroom had bad alignment like they installed at our home.
Oscar also forgot to bring the grab rail he did not bring on Friday. So now they say the job won't be done until Tuesday? “One Day Installation” is now stretched to five days!
Work finally begins about 1:00PM, late a good four hours plus from what we were led to believe the start time would be… And they only bring one panel to replace the two they messed up. They tell us that is all that is available. Funny, when we chose that style we were told it was one of the most popular patterns/styles so there is plenty of material, but now “it has to be made just for us”. Then where did they get that one? Good thing we were wearing boots as it was getting pretty deep… Actually it was just them being as difficult and stubborn to us as they could...
So, Randy finally calls Saturday morning at 9:56AM. 90 minutes late.
He starts off blaming us for not stopping Oscar from cutting and installing the window wall incorrectly. (There’s more of that great customer service!) We tried to explain to him Oscar said he knew what was supposed to be done, and Oscar did not ask us or even alert us that he was going to cut it that way. We did not even know he had begun installing the panels until we took a look. He is supposed to be the professional, not us.
We were always very clear and adamant about the tile design being installed symmetrically to the window and walls, and we did mention that to Oscar as well as having multiple discussions with John prior to agreeing to have the work done. At the time of the sales pitch, John said it is the way they always do it. Either he didn’t know what he was talking about, or he was just giving lip service.
Randy says he will call back soon after they discuss the problem with other people. Wonder why they had not done that in the wasted 90 minutes prior?
Two hours later and no call, hmmm… (We find out later that is status quo for all phone action with Re-Bath.)
At 12:15 PM we called the number Randy called us from, it was an "invalid number" according to the recording. We called the number he said we could contact him on and got the "we are closed" message. We left a message, never did get a response from him. He’s great at making threats and demands, but in reality he is a coward and hides behind an answering machine.
At 12:18 (coincidence…?) Oscar called and told me he was on his way, should be another 25 minutes or so. When asked why he wasn't here hours earlier as he said he would be he said it was because "they were discussing the situation", whatever that means. He also at that point said that now we could not use the shower for 24 hours after it was finished, contrary to the "you can use it tonight" he said Friday morning. Yep, real honesty and integrity with this bunch…
When Oscar arrived he did bring something of a warranty (mentioned earlier) written by Randy Summy, but it did not address the specific issues of concern that had been discussed many times with Randy and John of Re-Bath. Oscar was informed of this as Randy was not able to be reached, (like it mattered to him or anyone at Re-Bath for that matter).
Our biggest fear and reason we asked for the written warranty was to protect us if a water leak happened due to their work to insure that they would repair of all subsequent damage. Due the fact this is an upstairs shower and it could become very costly. (Maybe it was a premonition we had?)
A bit later Oscar said Randy asked for us to write up what we wanted in the additional warranty; we did and told Oscar we had a hard copy for him. He left it here. Wonder why Randy did not call me directly? Oh, we know why and have already stated it…
Oscar also brought a copy of the contract stating that the tiles and grout lines would not line up in the corner due to the limitations of the design. But that was expressly covered by John and was explained to me that it only had to do with the one wall that went between the entry door and the shower corner, NOT the window wall, which was to be CENTERED.
It is interesting how the contract is worded so vaguely and ambiguously, it can be interpreted in multiple ways. When asked for clarification on those points John the salesman repeatedly said it was only the width of the cut tiles that the contract was talking about. Now we are given a different interpretation to cover the mistakes they made. Nothing in the photos or Re-Bath showroom had bad alignment like they installed at our home.
Oscar also forgot to bring the grab rail he did not bring on Friday. So now they say the job won't be done until Tuesday? “One Day Installation” is now stretched to five days!
Work finally begins about 1:00PM, late a good four hours plus from what we were led to believe the start time would be… And they only bring one panel to replace the two they messed up. They tell us that is all that is available. Funny, when we chose that style we were told it was one of the most popular patterns/styles so there is plenty of material, but now “it has to be made just for us”. Then where did they get that one? Good thing we were wearing boots as it was getting pretty deep… Actually it was just them being as difficult and stubborn to us as they could...
Tuesday, July 1, 2008
An early indication of the value of Re-Bath’s word…
We have to share a pertinent part of the conversation had with Randy of Re-Bath on the first day of attempted installation. (The tone of conversation changed quite a bit once things were not going the way we were sold/told they would.) Since he refused to accept responsibility, he said he was noting that we approved exactly what was done so far before they continued work. (In other words he was lying about what was being said to him.) We said NO WAY repeatedly and refused to agree, but he persisted.
In what world can a contractor really believe he can make verbal change of contract that the consumer vehemently disapproves of and expect it to be valid?
We wonder what makes him think is it OK for him to make verbal attempts to change our contract, albeit contested ones, yet not even follow the written contract.
Randy kept repeating the mantra of "verbal contracts mean nothing". An interesting stance since we did not buy from him and he did not know what was sold to us apparently, (he was not the salesman, John Park was the salseman), but we did speak with him via the phone prior to purchasing with questions about what we thought were left out of the contract and warranty wording. He assured us over the phone that what was being requested would be fulfilled and he promised to back it up in writing.
We thought it interesting how he had done a 180 to suit himself once the installer was not doing what was agreed upon in both the written contract and the oral agreements made with the salesman.We had repeatedly asked for a clearly written warranty that said they covered all potential damage if there was a leak due to their workmanship or products.
(Their written lifetime warranty is vague and being the potential for catastrophe as this was an upstairs installation, we felt it was the honest thing for them to do.)
We were repeatedly assured we would get it. Oscar the installer brought something of a warranty written by Randy Summy, but it did not address the specific issues of concern that were clearly discussed many times with both Randy and John (the salesman) of Re-Bath.So, at that point, we were still waiting for it.
We made it clear, since they agreed to provide it before starting work, and repeated it when the down payment was made, without the warranty we would not make the final payment.
We figured they would provide it eventually since another quote they are found of throwing around (and have proven to us to be meaningless by the way) is “You don’t make the final payment until you are fully satisfied.”
If that was true it is doubtful they would ever collect that final payment honestly.
In what world can a contractor really believe he can make verbal change of contract that the consumer vehemently disapproves of and expect it to be valid?
We wonder what makes him think is it OK for him to make verbal attempts to change our contract, albeit contested ones, yet not even follow the written contract.
Randy kept repeating the mantra of "verbal contracts mean nothing". An interesting stance since we did not buy from him and he did not know what was sold to us apparently, (he was not the salesman, John Park was the salseman), but we did speak with him via the phone prior to purchasing with questions about what we thought were left out of the contract and warranty wording. He assured us over the phone that what was being requested would be fulfilled and he promised to back it up in writing.
We thought it interesting how he had done a 180 to suit himself once the installer was not doing what was agreed upon in both the written contract and the oral agreements made with the salesman.We had repeatedly asked for a clearly written warranty that said they covered all potential damage if there was a leak due to their workmanship or products.
(Their written lifetime warranty is vague and being the potential for catastrophe as this was an upstairs installation, we felt it was the honest thing for them to do.)
We were repeatedly assured we would get it. Oscar the installer brought something of a warranty written by Randy Summy, but it did not address the specific issues of concern that were clearly discussed many times with both Randy and John (the salesman) of Re-Bath.So, at that point, we were still waiting for it.
We made it clear, since they agreed to provide it before starting work, and repeated it when the down payment was made, without the warranty we would not make the final payment.
We figured they would provide it eventually since another quote they are found of throwing around (and have proven to us to be meaningless by the way) is “You don’t make the final payment until you are fully satisfied.”
If that was true it is doubtful they would ever collect that final payment honestly.
Wednesday, June 25, 2008
The Beginning of a Nightmare
Back in August of 2007 we contracted we Re-Bath to do a "One Day, No-Mess, No Stress, No Inconvenience” remodel of our small upstairs bathroom shower.
What a mistake it turned out to be for us!
The salesman showed up late both times he came over. We found out later he was not even licensed, as required by California State Law, and the Re-Bath of Long Beach owner was later fined by the California State Contractors board for that fact.
After we contracted with him (Re-Bath) the salesman was apparently either terminated, or came to his senses and left on his own accord, before the job was done.
We thought we had done our homework about the company; we had seen their national ads on T.V. and found nothing online that would lead us to believe they were as bad to deal with as they turned out to be. In retrospect we get a D- for that homework assignment… But considering the lies and cover up tactics this company showed us subsequently, it is not entirely our fault we did not find references to their abysmal work ethics and practices before contracting with them.
The pictures and samples the salesman showed us looked very nice, too bad it is not the same product they installed or the level of quality they did either. We even went to the local Re-Bath showroom, and the quality of the displays there looked good too. We did our best to be informed before contracting with them, but when a company is programmed to cheat as this one seems to be to us... Guess we should not have trusted what they said or showed us… 20/20 hindsight.
What a mistake it turned out to be for us!
The salesman showed up late both times he came over. We found out later he was not even licensed, as required by California State Law, and the Re-Bath of Long Beach owner was later fined by the California State Contractors board for that fact.
After we contracted with him (Re-Bath) the salesman was apparently either terminated, or came to his senses and left on his own accord, before the job was done.
We thought we had done our homework about the company; we had seen their national ads on T.V. and found nothing online that would lead us to believe they were as bad to deal with as they turned out to be. In retrospect we get a D- for that homework assignment… But considering the lies and cover up tactics this company showed us subsequently, it is not entirely our fault we did not find references to their abysmal work ethics and practices before contracting with them.
The pictures and samples the salesman showed us looked very nice, too bad it is not the same product they installed or the level of quality they did either. We even went to the local Re-Bath showroom, and the quality of the displays there looked good too. We did our best to be informed before contracting with them, but when a company is programmed to cheat as this one seems to be to us... Guess we should not have trusted what they said or showed us… 20/20 hindsight.
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