We’re taking a break in the telling of this soap opera / nightmare to pass this recently discovered information on to you. After all, the main purpose of this blog is to protect other potential customers of Re-Bath from falling victim to their tactics. At least to make them aware of how they have treated other customers. Yeah, odds are they’ll treat you the same if you give them the chance.
We sure wish we had found that blog before we contracted with and got screwed by Re-Bath of California, and then Re-bath Corporate in Arizona, and then Re-Bath of San Diego, then Re-Bath corporate again....
Just type in “Re-Bath Liars” in Google and it will come up as one the first links on the first page. The same name as one of the people at Re-Bath who tried so hard to cheat us is in that blog too, go figure.
And there are multiple listings of people who refer to Re-Bath people as liars, not just one or two. Wonder why that is? And within those listings are many more. Could it be that they are LIARS!?
It was not just a fluke that we had these problems, it is now painfully obvious that it is the way Re-Bath operates through out the whole country. There are far fewer happy customers (Are there really any? The “happy” ones sound like shills.), than ones that have been Ripped Off by Re-bath. And since most people don’t go public with these situations, one can only imagine the true numbers of dissatisfied victims of Re-Bath nationally. The percentage has to be staggering.
For those interested here is the direct link we found:
http://www.ohword.com/blog/340/dear-home-depot-re-bath-of-connecticut
We sincerely hope it is OK that we posted that link. We will gladly remove it if asked, but since it is offering protection in providing similar information to potential consumers, we thought it was the right thing to do.
Showing posts with label Liar. Show all posts
Showing posts with label Liar. Show all posts
Thursday, September 4, 2008
Thursday, August 28, 2008
Back To The San Diego Plumbers, Part 2. They Must Be “Official Re-Bath” with Ethics Like These…
OK, so it is still Tuesday 5-20-08. We now have to leave work and race home to meet the plumbers who are supposedly already en route and should be at there at 11:00AM, which does not leave much time to get there.
But you see it really isn’t a rush after all. The Re-Bath people lied again. The plumbers were told to meet at our home at 12:00 noon; at least we're told that by their dispatch when called to see why they are so late. (See below email for their priceless excuse!)
Hmmm, did Re-Bath lie to force us to be inconvenienced yet again? Plausible possibility.
Or are the plumbers lying to cover their behinds for being late? Also a logical take on the situation.
But a truly tough call considering the blatant dishonesty both parties have already exhibited, and sadly will continue to exhibit in the future.
To recount the experience of dealing with the plumbers this time, below is the email drafted and sent to Norm Murdock the following morning.
We were so taken aback about the malicious lies told by Myrna we didn’t relay this information to Norm after returning to the office and calling him. Plus more issues became apparent that evening when we returned home and we saw the truth of what they had done.
Oh yes, almost forgot… We asked for the paper work the plumber conveniently avoided providing me with when he skated out ever so quickly on Saturday. He gave me a B.S. song and dance about “Only if we pay him now…”.
We pointed out he is by law required to provide us with this paperwork. He said he will have Re-Bath send it. Yet another lie as it turns out...
We for one will never deal with Pat’s Pronto Plumbing after the experiences we had with them on the two occasions they came to our home. We caught them in multiple lies and they tried to hard sell us with over priced plumbing items we did not even need, but they made it sound like our home was in dire peril if we didn’t allow them to “fix” something that was not broken. They are in fine company with Re-Bath. No wonder they work together!
But you see it really isn’t a rush after all. The Re-Bath people lied again. The plumbers were told to meet at our home at 12:00 noon; at least we're told that by their dispatch when called to see why they are so late. (See below email for their priceless excuse!)
Hmmm, did Re-Bath lie to force us to be inconvenienced yet again? Plausible possibility.
Or are the plumbers lying to cover their behinds for being late? Also a logical take on the situation.
But a truly tough call considering the blatant dishonesty both parties have already exhibited, and sadly will continue to exhibit in the future.
To recount the experience of dealing with the plumbers this time, below is the email drafted and sent to Norm Murdock the following morning.
We were so taken aback about the malicious lies told by Myrna we didn’t relay this information to Norm after returning to the office and calling him. Plus more issues became apparent that evening when we returned home and we saw the truth of what they had done.
Oh yes, almost forgot… We asked for the paper work the plumber conveniently avoided providing me with when he skated out ever so quickly on Saturday. He gave me a B.S. song and dance about “Only if we pay him now…”.
We pointed out he is by law required to provide us with this paperwork. He said he will have Re-Bath send it. Yet another lie as it turns out...
We for one will never deal with Pat’s Pronto Plumbing after the experiences we had with them on the two occasions they came to our home. We caught them in multiple lies and they tried to hard sell us with over priced plumbing items we did not even need, but they made it sound like our home was in dire peril if we didn’t allow them to “fix” something that was not broken. They are in fine company with Re-Bath. No wonder they work together!
Tuesday, August 26, 2008
Re-Bath of San Diego and Re-Bath Corporate Drop the Ball Again and Leave Us with No Shower
Now Tuesday May 20th has rolled around and we have not had the use of our shower for another four days now due to the total and unrelenting incompetence of Re-Bath. We were told on Saturday the 17th that a plumber would be dispatched on Monday the 19th, but Re-Bath drug it’s feet and did not do what they said they would.
(Wow News Flash! Re-Bath Lied!? Naw, it happens all the time, put it on the back page, old news...)
We called Myrna at Re-Bath S.D. since she did not provide us with a valid email address the last time we spoke on the day before. (BTW, Talking with her is not an enjoyable experience, at least for us.)
There is no excuse for disabling a customer’s shower and then refusing to put it back in working order ASAP. You can’t tell us what Myrna, and possibly Heidi, were doing by causing delays wasn’t punitive, and Myrna had a copped really bitchy attitude towards us on the phone, but then again she showed that side of her back when her workers were late several weeks ago too.
After trying to get some action to get our shower back in working order via phone calls, we realized we were going to need a paper trail, so to speak, so we went back to reiterating most of our phone conversations in emails and Word documents, it was a way to keep things honest as the written word can cut down a lot on hearsay, and time has a way of twisting some memories. We had no idea how correct and beneficial that line of logic would turn out to be.
We had to call Re-Bath corporate now since Myrna was claiming it was out of her hands, yet she was the one who was to dispatch the plumber from San Diego. We never should have trusted her to initiate dispatching a plumber as we were told.
(Yeah, we really should have heeded that old Aesop’s Fable. Kick me once shame on the ass, kick me twice, shame on me. Ha, just noticed that, “ass”, how ironically appropriate!)
But really, who would expect anyone to believe that someone in Tempe Arizona would be required to dispatch a plumber from San Diego California to drive to Los Angeles California? We still don’t believe it. Why not use a good “local to the problem” plumber and expedite the repair instead of inconveniencing the customer as much as possible?
Hmmm, think we just hit on another something there; it is all about treating us as bad as they can get away with at this point. It’s the only thing that really jibes with the facts.
At this point it was getting ridiculous how they were saying it was everyone else’s responsibility and acting like we were really unreasonable for wanting a shower (our primary shower) to be useable! And this over a “One Day Installation” that was supposed to be finished about 8 months ago!
Re-Bath really sucks, (for lack of a better term)! But then again, they sure seem to try hard to. At least they can accomplish that one something they set out to do... They certainly have proved to us they cannot do what they advertise though.
(Wow News Flash! Re-Bath Lied!? Naw, it happens all the time, put it on the back page, old news...)
We called Myrna at Re-Bath S.D. since she did not provide us with a valid email address the last time we spoke on the day before. (BTW, Talking with her is not an enjoyable experience, at least for us.)
There is no excuse for disabling a customer’s shower and then refusing to put it back in working order ASAP. You can’t tell us what Myrna, and possibly Heidi, were doing by causing delays wasn’t punitive, and Myrna had a copped really bitchy attitude towards us on the phone, but then again she showed that side of her back when her workers were late several weeks ago too.
After trying to get some action to get our shower back in working order via phone calls, we realized we were going to need a paper trail, so to speak, so we went back to reiterating most of our phone conversations in emails and Word documents, it was a way to keep things honest as the written word can cut down a lot on hearsay, and time has a way of twisting some memories. We had no idea how correct and beneficial that line of logic would turn out to be.
We had to call Re-Bath corporate now since Myrna was claiming it was out of her hands, yet she was the one who was to dispatch the plumber from San Diego. We never should have trusted her to initiate dispatching a plumber as we were told.
(Yeah, we really should have heeded that old Aesop’s Fable. Kick me once shame on the ass, kick me twice, shame on me. Ha, just noticed that, “ass”, how ironically appropriate!)
But really, who would expect anyone to believe that someone in Tempe Arizona would be required to dispatch a plumber from San Diego California to drive to Los Angeles California? We still don’t believe it. Why not use a good “local to the problem” plumber and expedite the repair instead of inconveniencing the customer as much as possible?
Hmmm, think we just hit on another something there; it is all about treating us as bad as they can get away with at this point. It’s the only thing that really jibes with the facts.
At this point it was getting ridiculous how they were saying it was everyone else’s responsibility and acting like we were really unreasonable for wanting a shower (our primary shower) to be useable! And this over a “One Day Installation” that was supposed to be finished about 8 months ago!
Re-Bath really sucks, (for lack of a better term)! But then again, they sure seem to try hard to. At least they can accomplish that one something they set out to do... They certainly have proved to us they cannot do what they advertise though.
Monday, August 25, 2008
Re-Bath Corporate VP Sends a B.S. Email
On 5-19-08 we received this response from Norm Murdock, a VP of Re-Bath corporate. We thought he was going to finally take some responsibility and try to make something right in this mess.
We found his choice of wording in his first paragraph particularly interesting, especially the second sentence.
And also the second to the last sentence in the last paragraph.
Don’t want to ruin the story for you, but it is pure unadulterated poppycock. Or, well, really much worse… I’m sorry; I have to throw the bullshit flag with this pant load he wrote, or more likely pulled off the company apology list.
Please remember, it has been eight months since this started and he has known about it for most of that time, and we have had prior contact with him and the President of Re-Bath, Dave Sanders.
Anyhow, please read on:
"Heidi Seyler forwarded your e-mail to me below.First of all let me apologize for the unpleasant experience you have hadwith Re-Bath. We aim to complete all customers' jobs in a timely fashion totheir complete satisfaction.Here are the facts as I understand them. The work was originally completedunsatisfactorily by Re-Bath of CA. We then dispatched San Diego Re-Bath tofix the problems with the original installation that you were not satisfiedwith. I understand that the urgent issue today relates to a loose plumbingvalve/faucet; Heidi is working with San Diego Re-Bath to try to get aservice technician there tomorrow (Tuesday) to repair. I also understandthat there may be some water damage associated with a leaky valve/faucet forwhich you are getting an estimate to repair & you will forward to us uponreceipt.What I am unclear about are any other "punch list" items that need to becorrected from the work completed by San Diego Re-Bath. If you could provideus a detailed list of these items, we can work with them to address. Wewould like to resolve these issues quickly to avoid any further delay & makesure you are fully satisfied. Please feel free to e-mail this list directlyto me.
Sincerely,
Norm Murdock,
CFEVice President - Franchise Operations
Re-Bath LLC421 W Alameda DrTempe, AZ 85282
ph 480-844-2596 ext 126
fax 480-833-7199"
All we could think of from reading that was: Yeah, right Mr. Murdock, we’d like to believe you, really we would. But look at the track record of all the Re-Bath employees we have had the awful experiences dealing with. We’ll give you the benefit of the doubt for now, we are fair people, certainly a lot fairer sounding than your cohorts, and we will give you the opportunity to prove those words true, if you can!
As much as we hoped, we knew deep down he would probably still try to cheat us, and we were right, he did.
We found his choice of wording in his first paragraph particularly interesting, especially the second sentence.
And also the second to the last sentence in the last paragraph.
Don’t want to ruin the story for you, but it is pure unadulterated poppycock. Or, well, really much worse… I’m sorry; I have to throw the bullshit flag with this pant load he wrote, or more likely pulled off the company apology list.
Please remember, it has been eight months since this started and he has known about it for most of that time, and we have had prior contact with him and the President of Re-Bath, Dave Sanders.
Anyhow, please read on:
"Heidi Seyler forwarded your e-mail to me below.First of all let me apologize for the unpleasant experience you have hadwith Re-Bath. We aim to complete all customers' jobs in a timely fashion totheir complete satisfaction.Here are the facts as I understand them. The work was originally completedunsatisfactorily by Re-Bath of CA. We then dispatched San Diego Re-Bath tofix the problems with the original installation that you were not satisfiedwith. I understand that the urgent issue today relates to a loose plumbingvalve/faucet; Heidi is working with San Diego Re-Bath to try to get aservice technician there tomorrow (Tuesday) to repair. I also understandthat there may be some water damage associated with a leaky valve/faucet forwhich you are getting an estimate to repair & you will forward to us uponreceipt.What I am unclear about are any other "punch list" items that need to becorrected from the work completed by San Diego Re-Bath. If you could provideus a detailed list of these items, we can work with them to address. Wewould like to resolve these issues quickly to avoid any further delay & makesure you are fully satisfied. Please feel free to e-mail this list directlyto me.
Sincerely,
Norm Murdock,
CFEVice President - Franchise Operations
Re-Bath LLC421 W Alameda DrTempe, AZ 85282
ph 480-844-2596 ext 126
fax 480-833-7199"
All we could think of from reading that was: Yeah, right Mr. Murdock, we’d like to believe you, really we would. But look at the track record of all the Re-Bath employees we have had the awful experiences dealing with. We’ll give you the benefit of the doubt for now, we are fair people, certainly a lot fairer sounding than your cohorts, and we will give you the opportunity to prove those words true, if you can!
As much as we hoped, we knew deep down he would probably still try to cheat us, and we were right, he did.
Friday, August 22, 2008
Re-Bath Bait & Switch Tactics
So, let’s see if we can understand how Re-Bath apparently does Bait & Switch for these items. They sell you on a product and it’s such a great item that you will not need the lifetime warranty it supposedly comes with. But they actually install a cheap low quality item that fails in a very short amount of time. But since they did not install what they sold you, it is not covered under the warranty. Is that how it works? Sure seems unfair.
Let’s see, how many items do we feel we were “Baited & Switched” on by Re-Bath?
Well, for one, the thickness of the wall panels they installed is substantially less than the sales samples they showed us. We do have a sample of left over material from the installation, and from the sales samples to prove it.
Another is the above/previously mentioned shower head(s).
The seat for the shower is another item that was switched on us and failed very early on as mentioned in an earlier blog post. They didn’t even mount it to the studs as they claimed they would.
The adhesive is another Bait & Switch type item since one of the selling points was no mold or mildew due to the use of fungicidal adhesives. We did get mold, and they didn’t use fungicidal adhesive.
We were sold a grab rail, but it was never provided or of course installed. They were supposed to come back a third time since they “forgot” it twice originally. We don’t know if that truly is Bait & Switch since they probably only ripped us off on that one. Is that worse? Maybe it’s fraud too?
We found out that the Re-Bath shower pan originally installed by Re-Bath of Ca was a cheap Home Depot type item that retails for about $200.00. Not the higher quality one we were shown and ultimately had installed by Re-Bath of S.D. (Hey they did end up by default doing the right thing on that one point, still it nowhere near offsets for all they troubles they caused.)
They got us in on the quick and non invasive, easy (One Day Installation, No Mess, No Stress and No Inconvenience) pitch. They knew they could not do it, yet they charged us a premium for this “service” and fully failed to deliver it. Seems like Bait & Switch, but we think it is really more like Fraud or maybe Breach of Contract?
They also promised us a written warranty contract to protect us from things like a leak (which so ironically and sadly happened) but reneged on as soon as they took our money.
Gotta say it again, they were caught being flat out liars. We made it clear that without this agreed upon additional warranty, there was no sale. Again, not sure if it constitutes a true Bait & Switch, but it definitely has a “Switch” characteristic to it to us, and the Bait part is they were well aware they would not get the job unless they provided the document (or lied as they did).
So to summarize, there are these eight items in the Bait & Switch arena:
1- Overall Wall System
2- Shower Head
3- Shower Seat
4- Mold Resistant Fungicidal Adhesive
5- Grab Rail
6- Shower Pan
7- Time Frame to Install, and not be Intrusive.
8- Withdrew additional warranty they promised before we agreed to contract with them.
Suffice to say, it is obvious that Re-Bath salespeople, and as far as we are concerned all Re-Bath employees, will say anything to make the sale as well as supplement the sales pitch with representations of items that are far superior to the actual products they install.
Call it what you will, Bait & Switch, Fraud, Lying, Cheating, maybe even Larceny in some cases, (We think it might have been attempted larceny with their trying to take our shower head. It was of value and we stated we wanted to keep it.), the bottom line is we were Ripped-Off by Re-Bath and odds are from our experiences you will be too if you deal with them.
And as if they are not satisfied with installing cheap junk after selling you a perceived quality item, they haul away your old stuff that can be better than what they are installing!
Thankfully we were able to retrieve from the first installers the high dollar and high quality shower head we had when they originally tried to do the install. We made it clear that we wanted to keep it, but they still took it and buried in the back of their truck, we're pretty sure they were hoping we would forget about until they left with it. Even when we called them on it, it took several reminders and walking one of them out to the truck and making him dig it out to give it back.
The next day when we asked where some of the other old items were he told us they took it all to the dump. When they went, we can’t imagine. They left too late to go to the dump they said they went to, and were supposedly tied up the morning. We suspect they reuse a lot of what they take from Re-Bath remodels and sell or otherwise profit from it.
It reeks of unethical actions, and downright dishonesty in the case of our showerhead.
Let’s see, how many items do we feel we were “Baited & Switched” on by Re-Bath?
Well, for one, the thickness of the wall panels they installed is substantially less than the sales samples they showed us. We do have a sample of left over material from the installation, and from the sales samples to prove it.
Another is the above/previously mentioned shower head(s).
The seat for the shower is another item that was switched on us and failed very early on as mentioned in an earlier blog post. They didn’t even mount it to the studs as they claimed they would.
The adhesive is another Bait & Switch type item since one of the selling points was no mold or mildew due to the use of fungicidal adhesives. We did get mold, and they didn’t use fungicidal adhesive.
We were sold a grab rail, but it was never provided or of course installed. They were supposed to come back a third time since they “forgot” it twice originally. We don’t know if that truly is Bait & Switch since they probably only ripped us off on that one. Is that worse? Maybe it’s fraud too?
We found out that the Re-Bath shower pan originally installed by Re-Bath of Ca was a cheap Home Depot type item that retails for about $200.00. Not the higher quality one we were shown and ultimately had installed by Re-Bath of S.D. (Hey they did end up by default doing the right thing on that one point, still it nowhere near offsets for all they troubles they caused.)
They got us in on the quick and non invasive, easy (One Day Installation, No Mess, No Stress and No Inconvenience) pitch. They knew they could not do it, yet they charged us a premium for this “service” and fully failed to deliver it. Seems like Bait & Switch, but we think it is really more like Fraud or maybe Breach of Contract?
They also promised us a written warranty contract to protect us from things like a leak (which so ironically and sadly happened) but reneged on as soon as they took our money.
Gotta say it again, they were caught being flat out liars. We made it clear that without this agreed upon additional warranty, there was no sale. Again, not sure if it constitutes a true Bait & Switch, but it definitely has a “Switch” characteristic to it to us, and the Bait part is they were well aware they would not get the job unless they provided the document (or lied as they did).
So to summarize, there are these eight items in the Bait & Switch arena:
1- Overall Wall System
2- Shower Head
3- Shower Seat
4- Mold Resistant Fungicidal Adhesive
5- Grab Rail
6- Shower Pan
7- Time Frame to Install, and not be Intrusive.
8- Withdrew additional warranty they promised before we agreed to contract with them.
Suffice to say, it is obvious that Re-Bath salespeople, and as far as we are concerned all Re-Bath employees, will say anything to make the sale as well as supplement the sales pitch with representations of items that are far superior to the actual products they install.
Call it what you will, Bait & Switch, Fraud, Lying, Cheating, maybe even Larceny in some cases, (We think it might have been attempted larceny with their trying to take our shower head. It was of value and we stated we wanted to keep it.), the bottom line is we were Ripped-Off by Re-Bath and odds are from our experiences you will be too if you deal with them.
And as if they are not satisfied with installing cheap junk after selling you a perceived quality item, they haul away your old stuff that can be better than what they are installing!
Thankfully we were able to retrieve from the first installers the high dollar and high quality shower head we had when they originally tried to do the install. We made it clear that we wanted to keep it, but they still took it and buried in the back of their truck, we're pretty sure they were hoping we would forget about until they left with it. Even when we called them on it, it took several reminders and walking one of them out to the truck and making him dig it out to give it back.
The next day when we asked where some of the other old items were he told us they took it all to the dump. When they went, we can’t imagine. They left too late to go to the dump they said they went to, and were supposedly tied up the morning. We suspect they reuse a lot of what they take from Re-Bath remodels and sell or otherwise profit from it.
It reeks of unethical actions, and downright dishonesty in the case of our showerhead.
Wednesday, August 13, 2008
Re-Bath Fails Again. Same Crappy Work, Different Day
They came back Saturday the 22nd of March; at least they came in the morning, later than they said they would be back, but still in the AM. One would think they could be on time, especially when they are staying locally so they can be on time. But one would be wrong…
Considering it was a “One Day Installation” and they had already spent a full day of working on it the day and evening before, we expected them to be done by midday.
Well of course they weren’t. It was about 3:00PM when they finally claimed they were done. And they repeatedly had to remind us that they were working on Saturday and not getting paid for it, and that it was keeping them from their families.
Imagine! They are feeling inconvenienced? Boo Hoo.
Give us a break! Of course they were getting paid, they would not have done this for free, but to whine to us that this was keeping them from their families when their own tardiness and slow working caused us to miss yet another family function and also miss work ourselves, therefore losing income.
We believe we were suffering from what they were complaining about on a much higher scale. The gall of these people!
We inspected the installation and at first glance it looked pretty good. Then we opened the doors and noticed that they were not hung straight. At least this time they were not upside down, but they were obviously crooked. Luis, the lead installer told us they do that on purpose to keep the water in.
Huh? When the doors were closed there was a gap from about midway up.
Then we noticed the window trim was not even installed square to the window, or the walls. And the caulking was very sloppy, AGAIN. Even after we pointed out how poorly the caulk was the first time and we were told they could make it right this time, they failed.
Isn’t caulking one of the most basic skills one should grasp to do any job of this type? Even we can caulk 100% better than these clowns.
But they claim to be the professionals. And on top of that, the best Re-Bath of San Diego has to offer no less.
If that’s the best they have we sincerely urge you to look elsewhere and avoid using them at all costs, because it will cost you…
The linoleum floor was now cut away the entire length of the shower pan. They said they would have to trim a little to make it fit, but since the floor had been damaged so badly by Re-Bath of Ca, they just hacked it up even more and made it a total mess and fully revealed the wood floor. Now there was a big gap between the floor and the pan. Any water that will most assuredly splash out (from the incorrectly hung shower door) will spill onto the now fully unprotected raw wood floor. And they use the same Re-Bath line, “it was that way before!”
Then we see that the panel where the fixtures are (the one that leaked) is bowed in! Just like the opposite wall was from the earlier installation! These guys make fun of the crappy work done by their contemporaries, yet only succeed in repeating the same mistakes!
We see white caulking slivers embedded it the clear silicone. We see smears of glue or caulk or silicone on every wall, and gobs of silicone in the shower. We see the paint on the walls and ceiling is damaged further. We see the baseboards are cut off and missing. More damage than repair if you ask us. Everywhere we look it becomes more and more apparent the Re-Bath installers sent to us are inept sloppy hacks that resort to lies to explain why it doesn’t look like what Re-Bath sells.
They have no answer for how all these problems manifested themselves (again), but admit that the bow in the wall is a mistake (finally!) assure us that they will return and replace it. They also assure us Myrna, the manager of Re-Bath of San Diego will call us first thing Monday morning. You see where this is going don’t you. Do you think we received a call? Of course not, this is Re-Bath!
Considering it was a “One Day Installation” and they had already spent a full day of working on it the day and evening before, we expected them to be done by midday.
Well of course they weren’t. It was about 3:00PM when they finally claimed they were done. And they repeatedly had to remind us that they were working on Saturday and not getting paid for it, and that it was keeping them from their families.
Imagine! They are feeling inconvenienced? Boo Hoo.
Give us a break! Of course they were getting paid, they would not have done this for free, but to whine to us that this was keeping them from their families when their own tardiness and slow working caused us to miss yet another family function and also miss work ourselves, therefore losing income.
We believe we were suffering from what they were complaining about on a much higher scale. The gall of these people!
We inspected the installation and at first glance it looked pretty good. Then we opened the doors and noticed that they were not hung straight. At least this time they were not upside down, but they were obviously crooked. Luis, the lead installer told us they do that on purpose to keep the water in.
Huh? When the doors were closed there was a gap from about midway up.
Then we noticed the window trim was not even installed square to the window, or the walls. And the caulking was very sloppy, AGAIN. Even after we pointed out how poorly the caulk was the first time and we were told they could make it right this time, they failed.
Isn’t caulking one of the most basic skills one should grasp to do any job of this type? Even we can caulk 100% better than these clowns.
But they claim to be the professionals. And on top of that, the best Re-Bath of San Diego has to offer no less.
If that’s the best they have we sincerely urge you to look elsewhere and avoid using them at all costs, because it will cost you…
The linoleum floor was now cut away the entire length of the shower pan. They said they would have to trim a little to make it fit, but since the floor had been damaged so badly by Re-Bath of Ca, they just hacked it up even more and made it a total mess and fully revealed the wood floor. Now there was a big gap between the floor and the pan. Any water that will most assuredly splash out (from the incorrectly hung shower door) will spill onto the now fully unprotected raw wood floor. And they use the same Re-Bath line, “it was that way before!”
Then we see that the panel where the fixtures are (the one that leaked) is bowed in! Just like the opposite wall was from the earlier installation! These guys make fun of the crappy work done by their contemporaries, yet only succeed in repeating the same mistakes!
We see white caulking slivers embedded it the clear silicone. We see smears of glue or caulk or silicone on every wall, and gobs of silicone in the shower. We see the paint on the walls and ceiling is damaged further. We see the baseboards are cut off and missing. More damage than repair if you ask us. Everywhere we look it becomes more and more apparent the Re-Bath installers sent to us are inept sloppy hacks that resort to lies to explain why it doesn’t look like what Re-Bath sells.
They have no answer for how all these problems manifested themselves (again), but admit that the bow in the wall is a mistake (finally!) assure us that they will return and replace it. They also assure us Myrna, the manager of Re-Bath of San Diego will call us first thing Monday morning. You see where this is going don’t you. Do you think we received a call? Of course not, this is Re-Bath!
Monday, August 11, 2008
Re-Bath is making it harder and harder for us to believe anything they tell us.
We went to court and we were appalled at the lies told by Randy Summy under oath. We were surprised the judge did not call him on them too, but since he was an “English as a second language” judge we think Randy got away with a lot due to the judges inability to understand the situation.
But he was able to see in the pictures the crappy work done by Re-Bath and even made a point to ask how Randy could possibly say that the job they did was acceptable.
Of course Randy Summy lost; after all he had no legal right to sue us since he never finished the job. You can’t sue for payment of an unfinished job. At least you can’t win. What a cheat and an idiot. OK that is repetitive. But you would probably repeat that too if it happened to you.
Unfortunately we did not win our counter suit, but the main reason for that is with only about two weeks notice we did not have time to prepare. As mentioned repeatedly earlier, we were not legally served.
In retrospect we guess it would have been better to not show up at the court at all, we were not served so no judgment would have been made. We would have “won” by default, or Randy would have had to re-file. But that is not the way we are, you see we follow the rules even when others are cheating.
After the judgment we contacted Re-Bath Corporate again and pointed out that we had followed the rules and met our obligations only to be left with an unfinished mess (that we paid for) in our bathroom due to the dishonest tactics of Re-Bath of California and Randy Summy.
They agreed that what was done to us by Randy Summy and Re-Bath of California was wrong and offered to have the installation redone. We of course told them it would have to be done by another branch of the company as it was fully proven that Re-Bath of California neither had the experience, skill or integrity to do the job correctly.
Oh, did we fail to mention that the wall panels had come off the walls by this time and were sagging and bellowing out? And this was only in December of 2007. Not even three months old and the installation, as crappy as it looked, became even worse and was failing in a multitude of ways. This is what is called a fact.
And there was mold all over the place. Another issue they guaranteed we would never have to deal with again. Every time we turn around we find they told more lies.
Oh yeah, the corner seat… What about it? It collapsed, could not hold the weight. (We are not big people either.) Mind you this was not the one they originally sold us. (Surprised?) It was a lower quality substitution they brought with them and told us it was a better unit. Like most other times they switched materials on us, we pointed out it did not look as nice as what we were sold, but they argued we would be pleased. And this was supposed to have a lifetime warranty? Cheats and liars, Re-Bath of CA can’t tell the truth for anything apparently.
Back to the story at hand, Re-Bath Corporate said they would correctly re-install the shower at no additional cost to us. They were going to have their best installers do the job. But when they could not get them to come to do the work, (this was many weeks later), they said they would have Re-Bath of San Diego come up to do the work. We were assured they were the best in the area and were not affiliated with Re-Bath of Ca. Well, one of those claims was true, the San Diego Re-Bath is not owned by the Summy family of shysters.
They scheduled the work to be done on Good Friday which was March 21st, 2008. It’s been almost six months since this horrid experience began.
Again we were told they would be able to do most (if not all) of the work in one day and finish some small details on Saturday. You probably know that is not how it played out…
But he was able to see in the pictures the crappy work done by Re-Bath and even made a point to ask how Randy could possibly say that the job they did was acceptable.
Of course Randy Summy lost; after all he had no legal right to sue us since he never finished the job. You can’t sue for payment of an unfinished job. At least you can’t win. What a cheat and an idiot. OK that is repetitive. But you would probably repeat that too if it happened to you.
Unfortunately we did not win our counter suit, but the main reason for that is with only about two weeks notice we did not have time to prepare. As mentioned repeatedly earlier, we were not legally served.
In retrospect we guess it would have been better to not show up at the court at all, we were not served so no judgment would have been made. We would have “won” by default, or Randy would have had to re-file. But that is not the way we are, you see we follow the rules even when others are cheating.
After the judgment we contacted Re-Bath Corporate again and pointed out that we had followed the rules and met our obligations only to be left with an unfinished mess (that we paid for) in our bathroom due to the dishonest tactics of Re-Bath of California and Randy Summy.
They agreed that what was done to us by Randy Summy and Re-Bath of California was wrong and offered to have the installation redone. We of course told them it would have to be done by another branch of the company as it was fully proven that Re-Bath of California neither had the experience, skill or integrity to do the job correctly.
Oh, did we fail to mention that the wall panels had come off the walls by this time and were sagging and bellowing out? And this was only in December of 2007. Not even three months old and the installation, as crappy as it looked, became even worse and was failing in a multitude of ways. This is what is called a fact.
And there was mold all over the place. Another issue they guaranteed we would never have to deal with again. Every time we turn around we find they told more lies.
Oh yeah, the corner seat… What about it? It collapsed, could not hold the weight. (We are not big people either.) Mind you this was not the one they originally sold us. (Surprised?) It was a lower quality substitution they brought with them and told us it was a better unit. Like most other times they switched materials on us, we pointed out it did not look as nice as what we were sold, but they argued we would be pleased. And this was supposed to have a lifetime warranty? Cheats and liars, Re-Bath of CA can’t tell the truth for anything apparently.
Back to the story at hand, Re-Bath Corporate said they would correctly re-install the shower at no additional cost to us. They were going to have their best installers do the job. But when they could not get them to come to do the work, (this was many weeks later), they said they would have Re-Bath of San Diego come up to do the work. We were assured they were the best in the area and were not affiliated with Re-Bath of Ca. Well, one of those claims was true, the San Diego Re-Bath is not owned by the Summy family of shysters.
They scheduled the work to be done on Good Friday which was March 21st, 2008. It’s been almost six months since this horrid experience began.
Again we were told they would be able to do most (if not all) of the work in one day and finish some small details on Saturday. You probably know that is not how it played out…
Friday, August 1, 2008
Re-Bath Operates By Intimidation Built On Lies
It is now well into November 2007, we are weeks into this mess, rapidly going on months still with a completely messed up bathroom. Imagine our surprise when after waiting patiently for a few more weeks for Re-Bath to finish the “One-Day” installation, (they were waiting for materials they said), we find in our mail box a letter from Randy Summy. Not a registered letter, a regular normal first class postage letter. And it contained a court summons!
The little S.O.B. sued us even though he still had not even finished the job! Even though we were waiting for him to finish as we were led to believe by the Re-Bath Corporate people. Supposedly he did not even have the materials!? Of course he had no legal leg to stand on. But this is the way this company operates. They try to intimidate their customers after they rip them off. They want to be paid for destroying our bathroom and treating us like crap!
Interestingly, they always used the selling point of “You don’t pay us until you are 100% satisfied. BULL S***! What a bunch of LIARS!
We went to the courthouse to find out what was going on before the court date and found that the Sheriff’s office had no proof of service, in fact they did have proof no service was done by them. This is pertinent since later Randy claimed to have the proof of service from the Sheriff’s department. In fact he made that claim in court under oath.
Can you say PERJURY?
If someone is willing to freely perjure themselves in a court of law, what does that say about their word when not under oath?
He also claimed (in court) that his father Lloyd Summy had served the summons on our property. Well? Which is it?
Actually neither. And besides, Lloyd Summy is the owner of the franchise therefore a party to the action and not legally allowed to serve a defendant. What a bunch of losers. And cheats and liars, but we believe that was said already…
Back in the first part of October we had contacted the Better Business Bureau. What a waste of time. The little weasel Randy lied to them and actually told them we were suing him! He also changed the license number he originally gave them and changed the name of the ownership of the franchise. All those lies and sadly the BBB allowed him to do this. We were told there were at least four more complaints of the same type filed against Re-Bath of CA and Randy Summy with in a couple weeks of our claim. No coincidence there. And you can bet less than 10% of the people they screwed actually stood up to do something, that means there are probably a lot more of dissatisfied Re-Bath customers out there. And Re-Bath must know it, which is probably why they treat their customers as bad as they do. It’s not like they rely on repeat business. (In fact at one point we told the installers there were other people waiting to see how well they did on our bathroom ready to hire them and we were told “so what” they didn’t care. Obviously a fly-by-night type organization.)
But we digress… Anyway, the point is you cannot trust the BBB to look out for you, the consumer. As long as a company pays them, they will allow that company to hold a good rating even in the face of repeated reported and proven fraud claims.
We also contacted the California State Contractors License Board. Now that is a different story, one that we will be sharing with you too…
The little S.O.B. sued us even though he still had not even finished the job! Even though we were waiting for him to finish as we were led to believe by the Re-Bath Corporate people. Supposedly he did not even have the materials!? Of course he had no legal leg to stand on. But this is the way this company operates. They try to intimidate their customers after they rip them off. They want to be paid for destroying our bathroom and treating us like crap!
Interestingly, they always used the selling point of “You don’t pay us until you are 100% satisfied. BULL S***! What a bunch of LIARS!
We went to the courthouse to find out what was going on before the court date and found that the Sheriff’s office had no proof of service, in fact they did have proof no service was done by them. This is pertinent since later Randy claimed to have the proof of service from the Sheriff’s department. In fact he made that claim in court under oath.
Can you say PERJURY?
If someone is willing to freely perjure themselves in a court of law, what does that say about their word when not under oath?
He also claimed (in court) that his father Lloyd Summy had served the summons on our property. Well? Which is it?
Actually neither. And besides, Lloyd Summy is the owner of the franchise therefore a party to the action and not legally allowed to serve a defendant. What a bunch of losers. And cheats and liars, but we believe that was said already…
Back in the first part of October we had contacted the Better Business Bureau. What a waste of time. The little weasel Randy lied to them and actually told them we were suing him! He also changed the license number he originally gave them and changed the name of the ownership of the franchise. All those lies and sadly the BBB allowed him to do this. We were told there were at least four more complaints of the same type filed against Re-Bath of CA and Randy Summy with in a couple weeks of our claim. No coincidence there. And you can bet less than 10% of the people they screwed actually stood up to do something, that means there are probably a lot more of dissatisfied Re-Bath customers out there. And Re-Bath must know it, which is probably why they treat their customers as bad as they do. It’s not like they rely on repeat business. (In fact at one point we told the installers there were other people waiting to see how well they did on our bathroom ready to hire them and we were told “so what” they didn’t care. Obviously a fly-by-night type organization.)
But we digress… Anyway, the point is you cannot trust the BBB to look out for you, the consumer. As long as a company pays them, they will allow that company to hold a good rating even in the face of repeated reported and proven fraud claims.
We also contacted the California State Contractors License Board. Now that is a different story, one that we will be sharing with you too…
Thursday, July 31, 2008
NEWS FLASH! Re-Bath of CA and Randy Summy are NOT LEGALLY LICENESED!
We had found out that the license Randy Summy was using on his contracts was actually his daddies. That, by the way, is against the law, and he knew it.
On 10-24-07 we called Randy Summy at 10:05AM, we dialed 562-426-1628 asked to speak to Randy’s daddy, Lloyd Summy and were told he was not in. We recognized the voice and asked if it was Randy speaking and he said yes and he asked if he could help, we told him that we wanted to talk to Lloyd Summy personally. He said he wasn’t in the office now. We asked when he would be back in the office and Randy said some time next week. We asked, what date would he be in next week and then Randy said in a couple of weeks, then he said sometime next month. Real Honest!
He asked if he could help again (obviously not sharp enough to know who he was talking to) and we said, we have this license number and think it is on your business card and he said “Oh, I don’t have that number on my card anymore” and then we asked “When did you take it off your card?”, he said “I don’t do any contracting under this license number.” We said good bye and hung up. Yes, that is another blatant lie as was mentioned earlier, it is in writing on the contract he and Re-Bath of California used to rip us off.
We subsequently found out Lloyd Summy’s past record of being a shyster is rather long. Use a business to rip people off, change the name when they get caught, start over and rip more people off, repeat… The boy is taking after his father no doubt… Slimy family practices… Shame on them!
On the same day, 10-24-07, Heidi finally called about 12:55 PM, (she was supposed to have called a day earlier). After talking with her for a bit we realized she did not have a copy of the letter from Randy we received 10-23-07. We faxed a copy to her at (480-833-7199) so she could see how ridiculous Randy’s assertions were and hopefully understand what we were dealing with. She told me she and her superior, VP of Re-Bath corporate, (and we find out later another disingenuous person to say the least), Norm Murdock had spoken to Randy and were going to let him “help” us. UNBELIEVABLE! We reiterated he was doing everything he could to NOT HELP US and we felt he was actually becoming “unhinged”.
Again, no call back or email from Heidi by about 6:00PM (as we were told to expect sometime in the afternoon), so we called and left a message requesting her to verify receipt of the fax.
(You have to do that with these people we have found out, they will deny receipt, and even lied about the time they received one particular fax, but that will be discussed later.)
Subsequently we were led to believe that Re-Bath corporate was going to help us get things taken care of after all, but they would not commit to specifics. We should have known better, because unfortunately we were about to be treated to another attempt by Randy to screw us even more…
AGAIN WE HAVE TO SAY, WE RECOMMEND YOU DO NOT DEAL WITH RE-BATH, YOU WILL REGRET IT!
On 10-24-07 we called Randy Summy at 10:05AM, we dialed 562-426-1628 asked to speak to Randy’s daddy, Lloyd Summy and were told he was not in. We recognized the voice and asked if it was Randy speaking and he said yes and he asked if he could help, we told him that we wanted to talk to Lloyd Summy personally. He said he wasn’t in the office now. We asked when he would be back in the office and Randy said some time next week. We asked, what date would he be in next week and then Randy said in a couple of weeks, then he said sometime next month. Real Honest!
He asked if he could help again (obviously not sharp enough to know who he was talking to) and we said, we have this license number and think it is on your business card and he said “Oh, I don’t have that number on my card anymore” and then we asked “When did you take it off your card?”, he said “I don’t do any contracting under this license number.” We said good bye and hung up. Yes, that is another blatant lie as was mentioned earlier, it is in writing on the contract he and Re-Bath of California used to rip us off.
We subsequently found out Lloyd Summy’s past record of being a shyster is rather long. Use a business to rip people off, change the name when they get caught, start over and rip more people off, repeat… The boy is taking after his father no doubt… Slimy family practices… Shame on them!
On the same day, 10-24-07, Heidi finally called about 12:55 PM, (she was supposed to have called a day earlier). After talking with her for a bit we realized she did not have a copy of the letter from Randy we received 10-23-07. We faxed a copy to her at (480-833-7199) so she could see how ridiculous Randy’s assertions were and hopefully understand what we were dealing with. She told me she and her superior, VP of Re-Bath corporate, (and we find out later another disingenuous person to say the least), Norm Murdock had spoken to Randy and were going to let him “help” us. UNBELIEVABLE! We reiterated he was doing everything he could to NOT HELP US and we felt he was actually becoming “unhinged”.
Again, no call back or email from Heidi by about 6:00PM (as we were told to expect sometime in the afternoon), so we called and left a message requesting her to verify receipt of the fax.
(You have to do that with these people we have found out, they will deny receipt, and even lied about the time they received one particular fax, but that will be discussed later.)
Subsequently we were led to believe that Re-Bath corporate was going to help us get things taken care of after all, but they would not commit to specifics. We should have known better, because unfortunately we were about to be treated to another attempt by Randy to screw us even more…
AGAIN WE HAVE TO SAY, WE RECOMMEND YOU DO NOT DEAL WITH RE-BATH, YOU WILL REGRET IT!
Monday, July 28, 2008
No Call? Well, no real surprise, At first…
Tuesday 10-23-07. No call from anyone at Re-Bath, not a surprise, it is their standard mode of operating. Seems the only time you can get a call back from this group is when they think you are ignorant fresh meat. But, we did receive a letter. (Not at all a suitable substitution for the phone call we were told to expect.) An interesting letter nonetheless from the deranged mind of Randy Summy in which he claims we are the ones who will not compromise. But in fact it is he that has refused to follow what we earlier had discussed. According to the letter, to him compromise means we accept the crappy job Re-Bath of California did, and the damage they caused, with no repairs and no warranty. He also accused us of harassing his employees and called us racists! He told us on the 6th it was our fault for not supervising the workers. Then he claims we were harassing them by checking on them (as he told us to) periodically on the 7th. Never mind that he told us it was our “responsibility” to make sure it was being done the way we wanted, and had we not “supervised” as he told us to do, they would have done even more improper and schlocky work. Not that they did what we asked or even what they agreed to do when we made comments and expressed our concerns about the way it was turning out anyway. Randy offers no resolutions, and refuses to carry on any discussion, he claims we twisted his words and his salesman’s words, yet he still won’t abide by what he told us he would do when he was here in person on the 12th. He was not present when the order was placed with the salesman, I’d like to know where he comes up with his versions. (They aren’t even the same version each time!) This letter we received was a response to correspondence we sent him outlining the issues at hand and some resolutions to them, including compromises by us. He breached the contract by : Not doing a One Day Installation. Not doing a “No Stress” job. Not doing a “No Mess” job. Not Finishing the project. Not doing what was agreed upon, both at the time of the sale, and at the time when he came out and said he would take care of it on the 12th of October. Plus he owes us for the damages to our property and aggravation and inconvenience caused by Randy and his agents being dishonest and not dealing professionally. We were willing to compromise with the window wall not being centered, and the thickness of the material sold us not being as thick, or as rigid as we were sold. Any compromise we discussed with Randy was accepted by him when it benefited him, but no balance was offered after the initial agreement. He retracted his counter offer, yet still expects us to uphold the compromises we offered. He only wants us to give up something for no return or benefit. He obviously does not understand the concept of two parties compromising. He wants us to accept the poor workmanship and substitution of sub standard materials, yet he is unwilling to even try to finish the job. This guy is being a sleazy snake. Talk about NO ETHICS! Our offers of compromise are now retracted as no agreement could be made with this arrogant liar. DO NOT DEAL WITH RE-BATH OF CALIFORNIA, OR ANY OTHER RE-BATH FOR THAT MATTER. You will probably be screwed and ripped-off like we were if you do!
No Call? Well, no real surprise, At first…
Tuesday 10-23-07. No call from anyone at Re-Bath, not a surprise, it is their standard mode of operating. Seems the only time you can get a call back from this group is when they think you are ignorant fresh meat.
But, we did receive a letter. (Not at all a suitable substitution for the phone call we were told to expect.) An interesting letter nonetheless from the deranged mind of Randy Summy in which he claims we are the ones who will not compromise. But in fact it is he that has refused to follow what we earlier had discussed. According to the letter, to him compromise means we accept the crappy job Re-Bath of California did, and the damage they caused, with no repairs and no warranty.
He also accused us of harassing his employees and called us racists! He told us on the 6th it was our fault for not supervising the workers. Then he claims we were harassing them by checking on them (as he told us to) periodically on the 7th.
Never mind that he told us it was our “responsibility” to make sure it was being done the way we wanted, and had we not “supervised” as he told us to do, they would have done even more improper and schlocky work.
Not that they did what we asked or even what they agreed to do when we made comments and expressed our concerns about the way it was turning out anyway.
Randy offers no resolutions, and refuses to carry on any discussion, he claims we twisted his words and his salesman’s words, yet he still won’t abide by what he told us he would do when he was here in person on the 12th.
He was not present when the order was placed with the salesman, I’d like to know where he comes up with his versions. (They aren’t even the same version each time!) This letter we received was a response to correspondence we sent him outlining the issues at hand and some resolutions to them, including compromises by us.
He breached the contract by :
Not doing a One Day Installation.
Not doing a “No Stress” job.
Not doing a “No Mess” job.
Not Finishing the project.
Not doing what was agreed upon, both at the time of the sale, and at the time when he came out and said he would take care of it on the 12th of October.
Plus he owes us for the damages to our property and aggravation and inconvenience caused by Randy and his agents being dishonest and not dealing professionally.
We were willing to compromise with the window wall not being centered, and the thickness of the material sold us not being as thick, or as rigid as we were sold. Any compromise we discussed with Randy was accepted by him when it benefited him, but no balance was offered after the initial agreement.
He retracted his counter offer, yet still expects us to uphold the compromises we offered. He only wants us to give up something for no return or benefit. He obviously does not understand the concept of two parties compromising. He wants us to accept the poor workmanship and substitution of sub standard materials, yet he is unwilling to even try to finish the job. This guy is being a sleazy snake. Talk about NO ETHICS!
Our offers of compromise are now retracted as no agreement could be made with this arrogant liar. DO NOT DEAL WITH RE-BATH OF CALIFORNIA, OR ANY OTHER RE-BATH FOR THAT MATTER. You will probably be screwed and ripped-off like we were if you do!
But, we did receive a letter. (Not at all a suitable substitution for the phone call we were told to expect.) An interesting letter nonetheless from the deranged mind of Randy Summy in which he claims we are the ones who will not compromise. But in fact it is he that has refused to follow what we earlier had discussed. According to the letter, to him compromise means we accept the crappy job Re-Bath of California did, and the damage they caused, with no repairs and no warranty.
He also accused us of harassing his employees and called us racists! He told us on the 6th it was our fault for not supervising the workers. Then he claims we were harassing them by checking on them (as he told us to) periodically on the 7th.
Never mind that he told us it was our “responsibility” to make sure it was being done the way we wanted, and had we not “supervised” as he told us to do, they would have done even more improper and schlocky work.
Not that they did what we asked or even what they agreed to do when we made comments and expressed our concerns about the way it was turning out anyway.
Randy offers no resolutions, and refuses to carry on any discussion, he claims we twisted his words and his salesman’s words, yet he still won’t abide by what he told us he would do when he was here in person on the 12th.
He was not present when the order was placed with the salesman, I’d like to know where he comes up with his versions. (They aren’t even the same version each time!) This letter we received was a response to correspondence we sent him outlining the issues at hand and some resolutions to them, including compromises by us.
He breached the contract by :
Not doing a One Day Installation.
Not doing a “No Stress” job.
Not doing a “No Mess” job.
Not Finishing the project.
Not doing what was agreed upon, both at the time of the sale, and at the time when he came out and said he would take care of it on the 12th of October.
Plus he owes us for the damages to our property and aggravation and inconvenience caused by Randy and his agents being dishonest and not dealing professionally.
We were willing to compromise with the window wall not being centered, and the thickness of the material sold us not being as thick, or as rigid as we were sold. Any compromise we discussed with Randy was accepted by him when it benefited him, but no balance was offered after the initial agreement.
He retracted his counter offer, yet still expects us to uphold the compromises we offered. He only wants us to give up something for no return or benefit. He obviously does not understand the concept of two parties compromising. He wants us to accept the poor workmanship and substitution of sub standard materials, yet he is unwilling to even try to finish the job. This guy is being a sleazy snake. Talk about NO ETHICS!
Our offers of compromise are now retracted as no agreement could be made with this arrogant liar. DO NOT DEAL WITH RE-BATH OF CALIFORNIA, OR ANY OTHER RE-BATH FOR THAT MATTER. You will probably be screwed and ripped-off like we were if you do!
Friday, July 25, 2008
Meeting of the weasel…
On Friday 10-12-07, Randy Summy showed up at 3:50 PM, first time we met the guy face to face, and the first time ever an agent of Re-Bath arrived on time from day one. He spent an hour viewing the shower and surrounding areas.
He immediately refused to take responsibility for the problems. Even though we conceded his salesman apparently misled us and we were willing to compromise, he was not willing to be fair.
He actually expected us to OK a cover up of the damaged floor before the wall was removed. As soon as the incorrectly installed wall gets removed more damage would happen to the floor. And you know damn well he’d blame us for that too.
He continued to blame us for ostensibly trusting the salesman. Sadly he even chastised us for believing and trusting what he himself said before we signed up with Re-Bath. Hard to believe, to our faces he actually blamed us for not getting what we wanted from him in writing even though he gave us his word and said his word is very good!? HUH? And he was holding the document he requested we write in his hand! And then he tentatively approved it. This guy can’t even keep on one side of any train of thought! Not a trustworthy person. Very disingenuous. No that’s not strong enough, or fully correct, he lied and used Bait & Switch tactics on this project!
He said they would give us the shampoo tray and grab bar we ordered and that Oscar said he’d install them. Give us what we ordered and paid for yet didn’t have installed? How nice.
We pointed out the inconvenience they had caused us in addition not executing the one-day installation. Remember, it has now been a full week since it was supposed to be done. He said he’d think of compensation. Why do we think he will not be fair in this issue of compensation…?
We asked him to put himself in our place, how would he like to be in this situation, especially when he had the power to resolve this almost a week ago? He countered back again blaming us for what the salesman did. Great customer service!
He said he’d call us Monday the 15th, at least we got him to give us his email address, (assuming it is correct).
Well, Saturday 10-20-07 rolls around and we have received no responses from Randy Summy or Heidi Seyler to our emails. (That’s five days past when he said he would contact us. Yep, seems he lies like a rug.) So we called Randy at 11:23 AM at the number he provided. Although he said he could be reached Saturdays, we got a message saying the office was closed. We left a message asking him to respond via phone or email, and repeated our phone number to make sure he couldn’t say he didn’t have it. Oh yeah, this is Randy Summy, (the guy who apparently lies to us regarding just about everything), we are dealing with...
We also called Heidi Seyler at 11:30 AM and left message asking for a response since it quite apparent Randy is trying to rip us off and is not addressing the issues we had discussed.
Two more days pass and it is now Monday 10-22-07. Spoke to Heidi and she told us Randy had asked her not to help us! Not to mediate! Of course, he is being dishonest in his representation of the situation to her, and he does not want to work with us, let alone be fair. We are surprised Re-Bath corporate is allowing this shyster to rip us off and not protect either the consumer, or what we thought was their good business reputation.
She said she would call back Tuesday the 23rd. What do you think? Very doubtful she will from these people's track record so far. Stay tuned…
We did a search for "Weasel Definitions". This is the first one of about 15 definitions.
http://www.google.com/search?hl=en&rlz=1G1GGLQ_ENUS342&q=define%3A+weasel&aq=0&aqi=l1g1&aql=&oq=weasel+Definition&gs_rfai=
Definitions of weasel on the Web:
A person who is regarded as treacherous or sneaky.
Just a point of clarification...
He immediately refused to take responsibility for the problems. Even though we conceded his salesman apparently misled us and we were willing to compromise, he was not willing to be fair.
He actually expected us to OK a cover up of the damaged floor before the wall was removed. As soon as the incorrectly installed wall gets removed more damage would happen to the floor. And you know damn well he’d blame us for that too.
He continued to blame us for ostensibly trusting the salesman. Sadly he even chastised us for believing and trusting what he himself said before we signed up with Re-Bath. Hard to believe, to our faces he actually blamed us for not getting what we wanted from him in writing even though he gave us his word and said his word is very good!? HUH? And he was holding the document he requested we write in his hand! And then he tentatively approved it. This guy can’t even keep on one side of any train of thought! Not a trustworthy person. Very disingenuous. No that’s not strong enough, or fully correct, he lied and used Bait & Switch tactics on this project!
He said they would give us the shampoo tray and grab bar we ordered and that Oscar said he’d install them. Give us what we ordered and paid for yet didn’t have installed? How nice.
We pointed out the inconvenience they had caused us in addition not executing the one-day installation. Remember, it has now been a full week since it was supposed to be done. He said he’d think of compensation. Why do we think he will not be fair in this issue of compensation…?
We asked him to put himself in our place, how would he like to be in this situation, especially when he had the power to resolve this almost a week ago? He countered back again blaming us for what the salesman did. Great customer service!
He said he’d call us Monday the 15th, at least we got him to give us his email address, (assuming it is correct).
Well, Saturday 10-20-07 rolls around and we have received no responses from Randy Summy or Heidi Seyler to our emails. (That’s five days past when he said he would contact us. Yep, seems he lies like a rug.) So we called Randy at 11:23 AM at the number he provided. Although he said he could be reached Saturdays, we got a message saying the office was closed. We left a message asking him to respond via phone or email, and repeated our phone number to make sure he couldn’t say he didn’t have it. Oh yeah, this is Randy Summy, (the guy who apparently lies to us regarding just about everything), we are dealing with...
We also called Heidi Seyler at 11:30 AM and left message asking for a response since it quite apparent Randy is trying to rip us off and is not addressing the issues we had discussed.
Two more days pass and it is now Monday 10-22-07. Spoke to Heidi and she told us Randy had asked her not to help us! Not to mediate! Of course, he is being dishonest in his representation of the situation to her, and he does not want to work with us, let alone be fair. We are surprised Re-Bath corporate is allowing this shyster to rip us off and not protect either the consumer, or what we thought was their good business reputation.
She said she would call back Tuesday the 23rd. What do you think? Very doubtful she will from these people's track record so far. Stay tuned…
We did a search for "Weasel Definitions". This is the first one of about 15 definitions.
http://www.google.com/search?hl=en&rlz=1G1GGLQ_ENUS342&q=define%3A+weasel&aq=0&aqi=l1g1&aql=&oq=weasel+Definition&gs_rfai=
Definitions of weasel on the Web:
A person who is regarded as treacherous or sneaky.
Just a point of clarification...
Subscribe to:
Comments (Atom)