One Day Installation. No Way. Try Eight Months! And It Still Is Not Done!

We were without our shower for 8 entire days (this time) due to the total ineptitude of Re-Bath of San Diego, and somewhat by Pat’s Pronto Plumbing, and most certainly also by Re-Bath Corporate for purposely delaying authorization to get a competent plumber to fix the absolutely atrocious work done by Re-Bath.
Still, we have to attribute the initial problem to ReBath of California. After all, without their blunders and subsequent harassment and total failure to do even a mediocre job, we would not be here at all.
I guess maybe ReBath corporate deserves multiple accolades (that is sarcasm folks) in this matter since they could have remedied this mess back in October of 2007 when they were first contacted but decided to let us get ripped-off by Re-Bath of Ca. instead before jumping on the bandwagon themselves to rip us off too.

A one day re-install to fix two previous major screw ups?
Actually it was only supposed to be a one day job back in October of 2007. But it took this group of liars and bumbling idiots eight months to do a one day job, and left a wake of destruction that will take a significant additional amount of time, also measurable in months, to repair. We were completely without our shower for over two weeks! And there was no need for it other than the bad performance of Re-Bath agents.
And they don’t even want to pay for the damage they caused either!

We have to say it again. RE-BATH IS AN APPARENT SCAM TO RIP-OFF UNSUSPECTING AND TRUSTING PEOPLE.
Re-Bath is like the Toner Pirates of the late 1980’s. They use a boiler room mentality. Get in, get out, and screw the consumer. Make a lot of legal sounding threats to intimidate, all the while they are unlicensed and operating illegally themselves. They just posture up like they are within their rights, while their own contracts are wrought with fraud and contradictions.
They operate as schoolyard bullies, but they are just cheats. If you stand up to them, they hide behind mommy corporate, sadly mommy corporate lets her little brat franchises get away with this deplorable conduct.
Once they get shut down, as so many of them have been, (and possibly one more on the way… Re-Bath of Ca…), they just open up again under another name and continue to rip people off.

That is exactly what Re-Bath of California did. Before they were Re-Bath of Ca, they were another fly-by-night bathroom rip off company that screwed enough people to get shut down. Look up Lloyd Summy, protégé son Randy Summy’s daddy and the name “Bath Pro, CL 597621”. Then after that it appears they used the name “LSRC corp. CL 645660”. That last CL number is the one Randy Summy claimed was his when he contracted with us as Re-Bath of Ca. We don’t think he is old enough to have earned that license when it is listed as being established in 1992. A family of shysters as far as we are concerned.

Protect yourself; do not do business with them. We’d recommend no one ever do business with any affiliate of Re-Bath. We sure wish we had done a better job of research before we got suckered in. We thought we did enough checking about the reputation of Re-Bath before contacting them. But we didn’t. And that is the purpose of this blog, to help other potential victims avoid the nightmare of dealing with these Re-Bath franchises.

It would have taken much less time and money to have had a real bathroom upgrade done. Even a full tear out and rebuild would have ultimately been less expensive, much quicker and we would not have ended up with the cheap in value crap we have now.
Yes, we said real. Re-Bath did not do a real upgrade. They cannot do a real upgrade apparently. At best it is a cheap quality mask that is way overpriced. In our case it is only a series of patches on top of other crappy work, their Re-Crap work.

Considering all the problems they ignorantly caused us, and intentionally caused us, as well as purposely wasting our time and damaging our property instead of trying to fix anything, it would have been cheaper to have hired a real contractor and torn out and rebuilt our bathroom.
Yes, that’s what we meant; Re-Bath contractors are NOT REAL CONTRACTORS. In fact, we have yet to meet one with even a legal LICENSE!


A little side bar…
From the dictionary:
Crap [krap]
1.an offensive term for nonsense, or something worthless or annoying.
Also an offensive term meaning worthless, useless, or lacking in abilty.

Yeppers, that word fits in the manner it is being bandied about in this blog.

Sadly we feel there is a much darker and sinister angle at play.
This is not just a case of ignorance and stupidity as the word crap would lead you to believe.
It appears to be a case of planned maliciousness and intent to defraud people fully orchestrated and premeditated to take something (money, lots of money) in return for very little (cheap plastic façade).
And the fact they can’t even bring themselves to show the actual products they are going to install, (i.e. Bait and Switch), is even further evidence of this ongoing swindle. That is our opinion of the matter.

Re-Bath of San Diego and Re-Bath Corporate Drop the Ball Again and Leave Us with No Shower

Now Tuesday May 20th has rolled around and we have not had the use of our shower for another four days now due to the total and unrelenting incompetence of Re-Bath. We were told on Saturday the 17th that a plumber would be dispatched on Monday the 19th, but Re-Bath drug it’s feet and did not do what they said they would.
(Wow News Flash! Re-Bath Lied!? Naw, it happens all the time, put it on the back page, old news...)

We called Myrna at Re-Bath S.D. since she did not provide us with a valid email address the last time we spoke on the day before. (BTW, Talking with her is not an enjoyable experience, at least for us.)
There is no excuse for disabling a customer’s shower and then refusing to put it back in working order ASAP. You can’t tell us what Myrna, and possibly Heidi, were doing by causing delays wasn’t punitive, and Myrna had a copped really bitchy attitude towards us on the phone, but then again she showed that side of her back when her workers were late several weeks ago too.
After trying to get some action to get our shower back in working order via phone calls, we realized we were going to need a paper trail, so to speak, so we went back to reiterating most of our phone conversations in emails and Word documents, it was a way to keep things honest as the written word can cut down a lot on hearsay, and time has a way of twisting some memories. We had no idea how correct and beneficial that line of logic would turn out to be.

We had to call Re-Bath corporate now since Myrna was claiming it was out of her hands, yet she was the one who was to dispatch the plumber from San Diego. We never should have trusted her to initiate dispatching a plumber as we were told.
(Yeah, we really should have heeded that old Aesop’s Fable. Kick me once shame on the ass, kick me twice, shame on me. Ha, just noticed that, “ass”, how ironically appropriate!)
But really, who would expect anyone to believe that someone in Tempe Arizona would be required to dispatch a plumber from San Diego California to drive to Los Angeles California? We still don’t believe it. Why not use a good “local to the problem” plumber and expedite the repair instead of inconveniencing the customer as much as possible?

Hmmm, think we just hit on another something there; it is all about treating us as bad as they can get away with at this point. It’s the only thing that really jibes with the facts.

At this point it was getting ridiculous how they were saying it was everyone else’s responsibility and acting like we were really unreasonable for wanting a shower (our primary shower) to be useable! And this over a “One Day Installation” that was supposed to be finished about 8 months ago!

Re-Bath really sucks, (for lack of a better term)! But then again, they sure seem to try hard to. At least they can accomplish that one something they set out to do... They certainly have proved to us they cannot do what they advertise though.

Re-Bath of San Diego Begins to Show it’s True Colors or Re-Bath Status Quo/SOP

Since it was obvious Heidi was lied to by Myrna, (Hmmm, she’s starting to act just like Randy Summy, a coincidence, or the way they are taught?), we sent Heidi photos of some the new problems. During a phone conversation on the afternoon of the 3rd of April, Heidi agreed to look at the photos so she could see firsthand what we were describing.



This is an email sent on 4-3-08:
Hello Heidi, Attached are some pictures taken per our conversation of 4-3-08 as well as a word document with some explanations of the photos. It turns out the bow in the wall is truly 1/2 inch deep, not 3/8 inch deep, both are excessive and unsatisfactory and not to the standards of anyone dealing with any sort of quality in these matters. We are very disappointed in the way this situation is being handled. We trusted Re-Bath to do what they said they would do only to be told afterwards the inferior work is up to the standard we were originally sold. Please do us a favor and review your companies sales information and advertising and tell us honestly if you think what has been installed in our home meets the standards touted by the advertising.Our floor is now torn up and additional damage was done to our wall by them even though the installers said they would not be causing any additional damage. (Pictures of that damage can be provided too, but as I mentioned in an earlier conversation, I was willing to work with you to resolve this mess and was willing to shoulder the cost of the floor and touch up of the existing wall damage, but to do more damage and still not fix the problems?) All we are asking is to have the fixture panel replaced as we were told by Luis it would be when he admitted they made a mistake at the time of the installation. They told us they would be back to replace the panel, why are they not being held to their word? Why are we expected to live with an error in installation? We have dealt with Re-Bath in good faith. We were very thorough in explaining what we wanted, and they said they understood fully and would have no problem doing it. We even provided the installers with a home cooked meal and drinks throughout the days they were here. This is not acceptable customer service.Looking forward to hearing back from you.


We couldn’t believe the response…

We were astounded and pleased to hear that Re-Bath of San Diego was going to come back and repair the bowed fixture wall. Concerned too, as we now had seen how they work and react to situations where they screw up.
But sadly we felt backed into a corner. We had a bathroom that had cost us thousands of dollars and was unattractive, unfinished and did not function properly all due to Re-Bath agents. It was an embarrassment to have this mess in our home. They had confiscated our original materials, destroyed almost everything else related. We could not go back. We were at their mercy and could only hope they would be able to do what seemed to be the impossible for them, simply install one wall in the shower and make it all look nice. At least not like the cheesy and shoddy looking way it was at this time.
So we reluctantly agreed. Very fearful of what more they could damage…