This was our response to that self serving attempt by Re-Bath to rewrite the facts for Re-Bath’s benefit.
This email was sent on June 11th, 2008:
“Norm,
I really thought you would offer something fairer to us considering the situation, and especially since you started off a few weeks ago by stating “We would like to resolve these issues quickly to avoid any further delay & make sure you are fully satisfied.”
But as I said yesterday, I would accept the $5050.00 and still will, although it does not fully rectify the situation nor fully compensate us for damages done.
Send your document for me to sign.
I do hope you will try and be able to get the work orders from Pronto Plumbing to us.
Please see what you can do to expedite this.
Regards”
You see that is what is called a compromise. Not a fair one for us, we are getting screwed, but we are trying to resolve this mess.
The document they sent was from another prior complaint situation apparently as it was titled as a settlement between them and Cold Stone Creamery. Sounds like they screwed Cold Stone Creamery too.
Just an observation…
Why else would such a document exist? We’re willing to listen to logical excuses.
Or did they plagiarize it? Again, with such low ethical standards as we’ve seen from Re-Bath, who knows?
And what about that invoice from Pat’s Pronto Plumbing? Why is that so difficult to get them to provide?
Could it be they want to erase the paper trail that ties them to the work? We think so; we have no reason to believe otherwise…
And it’s not like their track record smacks of honesty… Oh no, much to the contrary…
Showing posts with label Rip Off. Show all posts
Showing posts with label Rip Off. Show all posts
Wednesday, September 24, 2008
Thursday, September 4, 2008
Interestingly enough we recently came across another blog that parallels our terrible treatment by Re-Bath.
We’re taking a break in the telling of this soap opera / nightmare to pass this recently discovered information on to you. After all, the main purpose of this blog is to protect other potential customers of Re-Bath from falling victim to their tactics. At least to make them aware of how they have treated other customers. Yeah, odds are they’ll treat you the same if you give them the chance.
We sure wish we had found that blog before we contracted with and got screwed by Re-Bath of California, and then Re-bath Corporate in Arizona, and then Re-Bath of San Diego, then Re-Bath corporate again....
Just type in “Re-Bath Liars” in Google and it will come up as one the first links on the first page. The same name as one of the people at Re-Bath who tried so hard to cheat us is in that blog too, go figure.
And there are multiple listings of people who refer to Re-Bath people as liars, not just one or two. Wonder why that is? And within those listings are many more. Could it be that they are LIARS!?
It was not just a fluke that we had these problems, it is now painfully obvious that it is the way Re-Bath operates through out the whole country. There are far fewer happy customers (Are there really any? The “happy” ones sound like shills.), than ones that have been Ripped Off by Re-bath. And since most people don’t go public with these situations, one can only imagine the true numbers of dissatisfied victims of Re-Bath nationally. The percentage has to be staggering.
For those interested here is the direct link we found:
http://www.ohword.com/blog/340/dear-home-depot-re-bath-of-connecticut
We sincerely hope it is OK that we posted that link. We will gladly remove it if asked, but since it is offering protection in providing similar information to potential consumers, we thought it was the right thing to do.
We sure wish we had found that blog before we contracted with and got screwed by Re-Bath of California, and then Re-bath Corporate in Arizona, and then Re-Bath of San Diego, then Re-Bath corporate again....
Just type in “Re-Bath Liars” in Google and it will come up as one the first links on the first page. The same name as one of the people at Re-Bath who tried so hard to cheat us is in that blog too, go figure.
And there are multiple listings of people who refer to Re-Bath people as liars, not just one or two. Wonder why that is? And within those listings are many more. Could it be that they are LIARS!?
It was not just a fluke that we had these problems, it is now painfully obvious that it is the way Re-Bath operates through out the whole country. There are far fewer happy customers (Are there really any? The “happy” ones sound like shills.), than ones that have been Ripped Off by Re-bath. And since most people don’t go public with these situations, one can only imagine the true numbers of dissatisfied victims of Re-Bath nationally. The percentage has to be staggering.
For those interested here is the direct link we found:
http://www.ohword.com/blog/340/dear-home-depot-re-bath-of-connecticut
We sincerely hope it is OK that we posted that link. We will gladly remove it if asked, but since it is offering protection in providing similar information to potential consumers, we thought it was the right thing to do.
Tuesday, August 26, 2008
Re-Bath of San Diego and Re-Bath Corporate Drop the Ball Again and Leave Us with No Shower
Now Tuesday May 20th has rolled around and we have not had the use of our shower for another four days now due to the total and unrelenting incompetence of Re-Bath. We were told on Saturday the 17th that a plumber would be dispatched on Monday the 19th, but Re-Bath drug it’s feet and did not do what they said they would.
(Wow News Flash! Re-Bath Lied!? Naw, it happens all the time, put it on the back page, old news...)
We called Myrna at Re-Bath S.D. since she did not provide us with a valid email address the last time we spoke on the day before. (BTW, Talking with her is not an enjoyable experience, at least for us.)
There is no excuse for disabling a customer’s shower and then refusing to put it back in working order ASAP. You can’t tell us what Myrna, and possibly Heidi, were doing by causing delays wasn’t punitive, and Myrna had a copped really bitchy attitude towards us on the phone, but then again she showed that side of her back when her workers were late several weeks ago too.
After trying to get some action to get our shower back in working order via phone calls, we realized we were going to need a paper trail, so to speak, so we went back to reiterating most of our phone conversations in emails and Word documents, it was a way to keep things honest as the written word can cut down a lot on hearsay, and time has a way of twisting some memories. We had no idea how correct and beneficial that line of logic would turn out to be.
We had to call Re-Bath corporate now since Myrna was claiming it was out of her hands, yet she was the one who was to dispatch the plumber from San Diego. We never should have trusted her to initiate dispatching a plumber as we were told.
(Yeah, we really should have heeded that old Aesop’s Fable. Kick me once shame on the ass, kick me twice, shame on me. Ha, just noticed that, “ass”, how ironically appropriate!)
But really, who would expect anyone to believe that someone in Tempe Arizona would be required to dispatch a plumber from San Diego California to drive to Los Angeles California? We still don’t believe it. Why not use a good “local to the problem” plumber and expedite the repair instead of inconveniencing the customer as much as possible?
Hmmm, think we just hit on another something there; it is all about treating us as bad as they can get away with at this point. It’s the only thing that really jibes with the facts.
At this point it was getting ridiculous how they were saying it was everyone else’s responsibility and acting like we were really unreasonable for wanting a shower (our primary shower) to be useable! And this over a “One Day Installation” that was supposed to be finished about 8 months ago!
Re-Bath really sucks, (for lack of a better term)! But then again, they sure seem to try hard to. At least they can accomplish that one something they set out to do... They certainly have proved to us they cannot do what they advertise though.
(Wow News Flash! Re-Bath Lied!? Naw, it happens all the time, put it on the back page, old news...)
We called Myrna at Re-Bath S.D. since she did not provide us with a valid email address the last time we spoke on the day before. (BTW, Talking with her is not an enjoyable experience, at least for us.)
There is no excuse for disabling a customer’s shower and then refusing to put it back in working order ASAP. You can’t tell us what Myrna, and possibly Heidi, were doing by causing delays wasn’t punitive, and Myrna had a copped really bitchy attitude towards us on the phone, but then again she showed that side of her back when her workers were late several weeks ago too.
After trying to get some action to get our shower back in working order via phone calls, we realized we were going to need a paper trail, so to speak, so we went back to reiterating most of our phone conversations in emails and Word documents, it was a way to keep things honest as the written word can cut down a lot on hearsay, and time has a way of twisting some memories. We had no idea how correct and beneficial that line of logic would turn out to be.
We had to call Re-Bath corporate now since Myrna was claiming it was out of her hands, yet she was the one who was to dispatch the plumber from San Diego. We never should have trusted her to initiate dispatching a plumber as we were told.
(Yeah, we really should have heeded that old Aesop’s Fable. Kick me once shame on the ass, kick me twice, shame on me. Ha, just noticed that, “ass”, how ironically appropriate!)
But really, who would expect anyone to believe that someone in Tempe Arizona would be required to dispatch a plumber from San Diego California to drive to Los Angeles California? We still don’t believe it. Why not use a good “local to the problem” plumber and expedite the repair instead of inconveniencing the customer as much as possible?
Hmmm, think we just hit on another something there; it is all about treating us as bad as they can get away with at this point. It’s the only thing that really jibes with the facts.
At this point it was getting ridiculous how they were saying it was everyone else’s responsibility and acting like we were really unreasonable for wanting a shower (our primary shower) to be useable! And this over a “One Day Installation” that was supposed to be finished about 8 months ago!
Re-Bath really sucks, (for lack of a better term)! But then again, they sure seem to try hard to. At least they can accomplish that one something they set out to do... They certainly have proved to us they cannot do what they advertise though.
Sunday, August 17, 2008
A Re-Bath Scam Theory
Well, instead of being able to get this next uncomfortable experience over in timely manner, once again we were told we had to wait for materials. This will turn out to be more than six weeks of waiting.
This has always had us wondering. When they really needed to, they showed up with materials the next day, but they make it sound like they have to make it just for you. Only when they come with the panels, they always have to cut them to fit onsite. And the pattern we chose we were told was one of most, if not the most, common pattern.
What gives? Are they lying? We think so, but about what? In this case we don’t know, or why? You would think the sooner they finished the job the sooner they would get paid.
Oh yeah, that’s right, they illegally charge the customer 50% down payment before “ordering” the materials. California law states that a down payment for this type of work is to be no more than $500.00 or 10% down.
Let’s see how this could work shall we?
We’ll bet they create this false wait time to somehow justify the excessive down payment. This way they rip off the consumer before they even provide anything tangible. And when they screw up on the installation, or just don’t finish it, they are already turning a profit. We wonder how many times they never come back to do the installation at all?
Then when they sue the unsuspecting customer for the balance they claim is due, they can’t lose in their mind. They already have most of what they want, (since they charged more than the materials actually cost), now they claim if the customer doesn’t pay up, they lose the warranty which frees Re-Bath from any responsibility, or if they some how collect, its pure profit on top of it all.
That plays out to be quite a scam don’t you think?! Conspiracy theory? You decide. We are just spit balling ideas...
This has always had us wondering. When they really needed to, they showed up with materials the next day, but they make it sound like they have to make it just for you. Only when they come with the panels, they always have to cut them to fit onsite. And the pattern we chose we were told was one of most, if not the most, common pattern.
What gives? Are they lying? We think so, but about what? In this case we don’t know, or why? You would think the sooner they finished the job the sooner they would get paid.
Oh yeah, that’s right, they illegally charge the customer 50% down payment before “ordering” the materials. California law states that a down payment for this type of work is to be no more than $500.00 or 10% down.
Let’s see how this could work shall we?
We’ll bet they create this false wait time to somehow justify the excessive down payment. This way they rip off the consumer before they even provide anything tangible. And when they screw up on the installation, or just don’t finish it, they are already turning a profit. We wonder how many times they never come back to do the installation at all?
Then when they sue the unsuspecting customer for the balance they claim is due, they can’t lose in their mind. They already have most of what they want, (since they charged more than the materials actually cost), now they claim if the customer doesn’t pay up, they lose the warranty which frees Re-Bath from any responsibility, or if they some how collect, its pure profit on top of it all.
That plays out to be quite a scam don’t you think?! Conspiracy theory? You decide. We are just spit balling ideas...
Wednesday, August 13, 2008
Re-Bath Fails Again. Same Crappy Work, Different Day
They came back Saturday the 22nd of March; at least they came in the morning, later than they said they would be back, but still in the AM. One would think they could be on time, especially when they are staying locally so they can be on time. But one would be wrong…
Considering it was a “One Day Installation” and they had already spent a full day of working on it the day and evening before, we expected them to be done by midday.
Well of course they weren’t. It was about 3:00PM when they finally claimed they were done. And they repeatedly had to remind us that they were working on Saturday and not getting paid for it, and that it was keeping them from their families.
Imagine! They are feeling inconvenienced? Boo Hoo.
Give us a break! Of course they were getting paid, they would not have done this for free, but to whine to us that this was keeping them from their families when their own tardiness and slow working caused us to miss yet another family function and also miss work ourselves, therefore losing income.
We believe we were suffering from what they were complaining about on a much higher scale. The gall of these people!
We inspected the installation and at first glance it looked pretty good. Then we opened the doors and noticed that they were not hung straight. At least this time they were not upside down, but they were obviously crooked. Luis, the lead installer told us they do that on purpose to keep the water in.
Huh? When the doors were closed there was a gap from about midway up.
Then we noticed the window trim was not even installed square to the window, or the walls. And the caulking was very sloppy, AGAIN. Even after we pointed out how poorly the caulk was the first time and we were told they could make it right this time, they failed.
Isn’t caulking one of the most basic skills one should grasp to do any job of this type? Even we can caulk 100% better than these clowns.
But they claim to be the professionals. And on top of that, the best Re-Bath of San Diego has to offer no less.
If that’s the best they have we sincerely urge you to look elsewhere and avoid using them at all costs, because it will cost you…
The linoleum floor was now cut away the entire length of the shower pan. They said they would have to trim a little to make it fit, but since the floor had been damaged so badly by Re-Bath of Ca, they just hacked it up even more and made it a total mess and fully revealed the wood floor. Now there was a big gap between the floor and the pan. Any water that will most assuredly splash out (from the incorrectly hung shower door) will spill onto the now fully unprotected raw wood floor. And they use the same Re-Bath line, “it was that way before!”
Then we see that the panel where the fixtures are (the one that leaked) is bowed in! Just like the opposite wall was from the earlier installation! These guys make fun of the crappy work done by their contemporaries, yet only succeed in repeating the same mistakes!
We see white caulking slivers embedded it the clear silicone. We see smears of glue or caulk or silicone on every wall, and gobs of silicone in the shower. We see the paint on the walls and ceiling is damaged further. We see the baseboards are cut off and missing. More damage than repair if you ask us. Everywhere we look it becomes more and more apparent the Re-Bath installers sent to us are inept sloppy hacks that resort to lies to explain why it doesn’t look like what Re-Bath sells.
They have no answer for how all these problems manifested themselves (again), but admit that the bow in the wall is a mistake (finally!) assure us that they will return and replace it. They also assure us Myrna, the manager of Re-Bath of San Diego will call us first thing Monday morning. You see where this is going don’t you. Do you think we received a call? Of course not, this is Re-Bath!
Considering it was a “One Day Installation” and they had already spent a full day of working on it the day and evening before, we expected them to be done by midday.
Well of course they weren’t. It was about 3:00PM when they finally claimed they were done. And they repeatedly had to remind us that they were working on Saturday and not getting paid for it, and that it was keeping them from their families.
Imagine! They are feeling inconvenienced? Boo Hoo.
Give us a break! Of course they were getting paid, they would not have done this for free, but to whine to us that this was keeping them from their families when their own tardiness and slow working caused us to miss yet another family function and also miss work ourselves, therefore losing income.
We believe we were suffering from what they were complaining about on a much higher scale. The gall of these people!
We inspected the installation and at first glance it looked pretty good. Then we opened the doors and noticed that they were not hung straight. At least this time they were not upside down, but they were obviously crooked. Luis, the lead installer told us they do that on purpose to keep the water in.
Huh? When the doors were closed there was a gap from about midway up.
Then we noticed the window trim was not even installed square to the window, or the walls. And the caulking was very sloppy, AGAIN. Even after we pointed out how poorly the caulk was the first time and we were told they could make it right this time, they failed.
Isn’t caulking one of the most basic skills one should grasp to do any job of this type? Even we can caulk 100% better than these clowns.
But they claim to be the professionals. And on top of that, the best Re-Bath of San Diego has to offer no less.
If that’s the best they have we sincerely urge you to look elsewhere and avoid using them at all costs, because it will cost you…
The linoleum floor was now cut away the entire length of the shower pan. They said they would have to trim a little to make it fit, but since the floor had been damaged so badly by Re-Bath of Ca, they just hacked it up even more and made it a total mess and fully revealed the wood floor. Now there was a big gap between the floor and the pan. Any water that will most assuredly splash out (from the incorrectly hung shower door) will spill onto the now fully unprotected raw wood floor. And they use the same Re-Bath line, “it was that way before!”
Then we see that the panel where the fixtures are (the one that leaked) is bowed in! Just like the opposite wall was from the earlier installation! These guys make fun of the crappy work done by their contemporaries, yet only succeed in repeating the same mistakes!
We see white caulking slivers embedded it the clear silicone. We see smears of glue or caulk or silicone on every wall, and gobs of silicone in the shower. We see the paint on the walls and ceiling is damaged further. We see the baseboards are cut off and missing. More damage than repair if you ask us. Everywhere we look it becomes more and more apparent the Re-Bath installers sent to us are inept sloppy hacks that resort to lies to explain why it doesn’t look like what Re-Bath sells.
They have no answer for how all these problems manifested themselves (again), but admit that the bow in the wall is a mistake (finally!) assure us that they will return and replace it. They also assure us Myrna, the manager of Re-Bath of San Diego will call us first thing Monday morning. You see where this is going don’t you. Do you think we received a call? Of course not, this is Re-Bath!
Tuesday, August 12, 2008
Re-Bath on time? No Way! That Would Require Consideration for the Customer
Someone had to be home to let these guys from San Diego Re-Bath in, so we took time off work to be home at the prescribed AM time on Friday March 21st, 2008. Of course they showed up late, after all it is the Re-Bath way. So when they arrived mid-day, (effectively robbing us of a half days pay) they say they now probably won’t be able to finish in one day. You do remember the ads, ONE DAY INSTALLATION? Don’t you believe it. And this was for a job that already had the bulk of the work done. More like a retrofit than a new full demo rebuild job.
Well, maybe if they could show up on time they could do the job in the time frame they sell you on? Maybe? Too much to ask? For them, yes. That would require honesty or integrity, two things Re-Bath is very short on.
(They claimed there was a wreck on the freeway that tied them up, but when we searched the internet for evidence of this “wreck” we could not find any mention of it and we never heard any mention of it on the news. They described a very scary sounding roll over accident. And they were very thorough in their description of this “accident”, where it was, what happened and the vehicles involved. This is a key point as it comes up again later.)
Good thing we scheduled them to come on Friday. Even though they said it was going to be a one day job, you know damn well if they came on Saturday they would not have finished, and they would not come back until Heaven knows when since the following Sunday was Easter. We made it clear we had family coming over on Sunday, and we were assured they would be done. (Too bad it would not be done correctly…)
Once they removed the acrylic wall panel that has the plumbing behind it, we found out that Re-Bath of CA had created a leak when they installed the plumbing, (unlicensed plumbing work too).
It had been leaking for months!
We checked the kitchen ceiling downstairs, (the bathroom is above the kitchen) and it appeared the leak had only damaged a section that was over some wall cabinets. Being fair people, (that’s a trait that will get you screwed royally when dealing with Re-Bath), we did not require them to repair the damage they had now caused to our downstairs ceiling as it was not visible and we figured we’d always have cabinets there.
If you are nice to them it’s like blood in the water to a shark.
The leak obviously had to be stopped. So the San Diego Re-Bath guys told us they could fix it. But now we were without water in the whole house, as it had to be shut off, for a few hours. Never mind the inconvenience (you may recall the Re-Bath slogan “No Inconvenience”, Ha Ha, right…).
We never should have trusted them, but they said they could do it as it wasn’t really plumbing work, just a re-soldering of a fitting. (You probably guessed they don’t have a plumbing license either, you’re right.) But they attempted to (and claimed they did) fix it nonetheless, and much to our detriment as we will sadly find out later.
Ironically they were bad mouthing (justifiably) the shoddy work and sloppiness of the “finished” job Re-Bath of Ca did. We guess they figured if they made fun of the crap the last guys did we would think they were on our side. We saw it as lack of professionalism.
Well, they worked all afternoon and into the evening; we even fed them dinner as well as gave them soft drinks and bottled water throughout the day, that’s just the way we are. We guess they took our courtesy as us being suckers.
Mind you we missed being able to share another family oriented celebration due to Re-Bath’s pattern of not arriving on time and not finishing in the time frame they establish. But since we were hoping to be done with this nightmare and were willing to persevere through yet another round of what they call bath improvement we just accepted it as par for the course...
Well, maybe if they could show up on time they could do the job in the time frame they sell you on? Maybe? Too much to ask? For them, yes. That would require honesty or integrity, two things Re-Bath is very short on.
(They claimed there was a wreck on the freeway that tied them up, but when we searched the internet for evidence of this “wreck” we could not find any mention of it and we never heard any mention of it on the news. They described a very scary sounding roll over accident. And they were very thorough in their description of this “accident”, where it was, what happened and the vehicles involved. This is a key point as it comes up again later.)
Good thing we scheduled them to come on Friday. Even though they said it was going to be a one day job, you know damn well if they came on Saturday they would not have finished, and they would not come back until Heaven knows when since the following Sunday was Easter. We made it clear we had family coming over on Sunday, and we were assured they would be done. (Too bad it would not be done correctly…)
Once they removed the acrylic wall panel that has the plumbing behind it, we found out that Re-Bath of CA had created a leak when they installed the plumbing, (unlicensed plumbing work too).
It had been leaking for months!
We checked the kitchen ceiling downstairs, (the bathroom is above the kitchen) and it appeared the leak had only damaged a section that was over some wall cabinets. Being fair people, (that’s a trait that will get you screwed royally when dealing with Re-Bath), we did not require them to repair the damage they had now caused to our downstairs ceiling as it was not visible and we figured we’d always have cabinets there.
If you are nice to them it’s like blood in the water to a shark.
The leak obviously had to be stopped. So the San Diego Re-Bath guys told us they could fix it. But now we were without water in the whole house, as it had to be shut off, for a few hours. Never mind the inconvenience (you may recall the Re-Bath slogan “No Inconvenience”, Ha Ha, right…).
We never should have trusted them, but they said they could do it as it wasn’t really plumbing work, just a re-soldering of a fitting. (You probably guessed they don’t have a plumbing license either, you’re right.) But they attempted to (and claimed they did) fix it nonetheless, and much to our detriment as we will sadly find out later.
Ironically they were bad mouthing (justifiably) the shoddy work and sloppiness of the “finished” job Re-Bath of Ca did. We guess they figured if they made fun of the crap the last guys did we would think they were on our side. We saw it as lack of professionalism.
Well, they worked all afternoon and into the evening; we even fed them dinner as well as gave them soft drinks and bottled water throughout the day, that’s just the way we are. We guess they took our courtesy as us being suckers.
Mind you we missed being able to share another family oriented celebration due to Re-Bath’s pattern of not arriving on time and not finishing in the time frame they establish. But since we were hoping to be done with this nightmare and were willing to persevere through yet another round of what they call bath improvement we just accepted it as par for the course...
Thursday, July 31, 2008
NEWS FLASH! Re-Bath of CA and Randy Summy are NOT LEGALLY LICENESED!
We had found out that the license Randy Summy was using on his contracts was actually his daddies. That, by the way, is against the law, and he knew it.
On 10-24-07 we called Randy Summy at 10:05AM, we dialed 562-426-1628 asked to speak to Randy’s daddy, Lloyd Summy and were told he was not in. We recognized the voice and asked if it was Randy speaking and he said yes and he asked if he could help, we told him that we wanted to talk to Lloyd Summy personally. He said he wasn’t in the office now. We asked when he would be back in the office and Randy said some time next week. We asked, what date would he be in next week and then Randy said in a couple of weeks, then he said sometime next month. Real Honest!
He asked if he could help again (obviously not sharp enough to know who he was talking to) and we said, we have this license number and think it is on your business card and he said “Oh, I don’t have that number on my card anymore” and then we asked “When did you take it off your card?”, he said “I don’t do any contracting under this license number.” We said good bye and hung up. Yes, that is another blatant lie as was mentioned earlier, it is in writing on the contract he and Re-Bath of California used to rip us off.
We subsequently found out Lloyd Summy’s past record of being a shyster is rather long. Use a business to rip people off, change the name when they get caught, start over and rip more people off, repeat… The boy is taking after his father no doubt… Slimy family practices… Shame on them!
On the same day, 10-24-07, Heidi finally called about 12:55 PM, (she was supposed to have called a day earlier). After talking with her for a bit we realized she did not have a copy of the letter from Randy we received 10-23-07. We faxed a copy to her at (480-833-7199) so she could see how ridiculous Randy’s assertions were and hopefully understand what we were dealing with. She told me she and her superior, VP of Re-Bath corporate, (and we find out later another disingenuous person to say the least), Norm Murdock had spoken to Randy and were going to let him “help” us. UNBELIEVABLE! We reiterated he was doing everything he could to NOT HELP US and we felt he was actually becoming “unhinged”.
Again, no call back or email from Heidi by about 6:00PM (as we were told to expect sometime in the afternoon), so we called and left a message requesting her to verify receipt of the fax.
(You have to do that with these people we have found out, they will deny receipt, and even lied about the time they received one particular fax, but that will be discussed later.)
Subsequently we were led to believe that Re-Bath corporate was going to help us get things taken care of after all, but they would not commit to specifics. We should have known better, because unfortunately we were about to be treated to another attempt by Randy to screw us even more…
AGAIN WE HAVE TO SAY, WE RECOMMEND YOU DO NOT DEAL WITH RE-BATH, YOU WILL REGRET IT!
On 10-24-07 we called Randy Summy at 10:05AM, we dialed 562-426-1628 asked to speak to Randy’s daddy, Lloyd Summy and were told he was not in. We recognized the voice and asked if it was Randy speaking and he said yes and he asked if he could help, we told him that we wanted to talk to Lloyd Summy personally. He said he wasn’t in the office now. We asked when he would be back in the office and Randy said some time next week. We asked, what date would he be in next week and then Randy said in a couple of weeks, then he said sometime next month. Real Honest!
He asked if he could help again (obviously not sharp enough to know who he was talking to) and we said, we have this license number and think it is on your business card and he said “Oh, I don’t have that number on my card anymore” and then we asked “When did you take it off your card?”, he said “I don’t do any contracting under this license number.” We said good bye and hung up. Yes, that is another blatant lie as was mentioned earlier, it is in writing on the contract he and Re-Bath of California used to rip us off.
We subsequently found out Lloyd Summy’s past record of being a shyster is rather long. Use a business to rip people off, change the name when they get caught, start over and rip more people off, repeat… The boy is taking after his father no doubt… Slimy family practices… Shame on them!
On the same day, 10-24-07, Heidi finally called about 12:55 PM, (she was supposed to have called a day earlier). After talking with her for a bit we realized she did not have a copy of the letter from Randy we received 10-23-07. We faxed a copy to her at (480-833-7199) so she could see how ridiculous Randy’s assertions were and hopefully understand what we were dealing with. She told me she and her superior, VP of Re-Bath corporate, (and we find out later another disingenuous person to say the least), Norm Murdock had spoken to Randy and were going to let him “help” us. UNBELIEVABLE! We reiterated he was doing everything he could to NOT HELP US and we felt he was actually becoming “unhinged”.
Again, no call back or email from Heidi by about 6:00PM (as we were told to expect sometime in the afternoon), so we called and left a message requesting her to verify receipt of the fax.
(You have to do that with these people we have found out, they will deny receipt, and even lied about the time they received one particular fax, but that will be discussed later.)
Subsequently we were led to believe that Re-Bath corporate was going to help us get things taken care of after all, but they would not commit to specifics. We should have known better, because unfortunately we were about to be treated to another attempt by Randy to screw us even more…
AGAIN WE HAVE TO SAY, WE RECOMMEND YOU DO NOT DEAL WITH RE-BATH, YOU WILL REGRET IT!
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