We Received This Comment And Felt It Should Be Shared Publicly Since It Mirrors Our Nightmare.

More continued shameful and shamful activity from a Re-Bath franchise and the same apparent lies from Re-Bath corporate.

Sent on April 11, 2011, this is yet another persons story: (We added the bold type.)

"Re-Bath in Seattle,WA area and Re-Bath Corporate are equally bad. 4/11/2011 I am coming up on a year after the first faulty install and since then Re-Bath corporate have been to my house several times.

Every time, including initial install, there is damage done to the walls around the tub and shower.

To date, I have spent over $1000 on drywall and baseboard repairs and painting. I could live with it if it was now done right but it is not!

The handle for the water mixer is loose, the shower head is tightened so hard that I can't replace it with a water saver shower head. (My water bill has gone up since they replaced the hardware the last time and I don't even like what it looks like now).
The pipe coming out of the wall with the shower head is not very tight and "wiggled" when I tried to get the shower head off.

The caulking is horribly sloppy and all over the place and still it is coming off!!
I could go on for hours but having already lost several days work ($$$) to try to get this done I will most likely find a good attorney and sue this rip-off company.

I have never sued anyone but this company should not be allowed to operate the way they are.
They make promises and then you never hear from them again.

I have dealt with 3 different people at corporate and they are all liars.

I'm pretty sure they are waiting for the 1 year to have gone by. I'm sure there is some fine print somewhere that says they are not responsible after a year."

We share your frustration and wish you luck in getting some compensation. We took legal action and are glad we did not let them get away with everything they tried to rip us off for. As far as we could tell they have NO ETHICS and will likely attempt dispicable actions if you try to sue or just deal with them.
Be strong and take some comfort in knowing you have many other Re-Bath victims rooting for your success.

Remember, everyone, like we have been saying, do your home work BEFORE contracting with ANYONE. Look at how many bad reviews there are for Re-Bath across the country. There is a reason for it. Maybe it is the terrible work they have done and a total lack of ethics and honesty? You be the judge.

Very Bizarre...

This comment was posted to our blog on 9-6-10:

"I want to know who Fatbutterfly2 is. I saw that posting about you trying to pick up on and harass the salesman and wondered why it was posted by someone other than Helpfulhal."

It brings up something we wondered how much had been seen and originally decided to ignore publicly. But things have changed now that it has been brought up and since we found out who we believe the author is. Rather than responding to it in the underlying comments section, we thought combined with what we learned semi-recently, and the fact someone asked about it openly, warranted clearing our name on the front pages of the blog.


To be clear, it was NOT HelfulHal that posted those fatbutterfly2 blog posts.

That was a “clone” site that “Fatbutterfly2” created and posted to make it look like HelpfulHal was a disgusting homosexual hawking pervert. Not even the same web address as our blog by the way. Whoever did it created one page, then copied and (poorly) edited/corrupted a page from our blog, and inserted some nasty allegations. A very sick mindset to be sure by someone who knew way more details than we ever allowed to be shared in out blog. (Those sensitive items will not be shared by us even at this time.)

Information only known to Re-Bath employees. And we really doubt the corporate side would delve to these depths. Considering some of the other comments we received, it does not take a rocket scientist to figure this out. (And how do you know that HelpfulHal is or is not a rocket scientist...?)

Bizarre posts with intent to paint us in a negative light that immediately lead us to believe that the same manager/owner of Long Beach/Signal Hill Re-Bath was responsible. While it has subsequently been taken down, we did make a copy of it before it was removed. We are concerned this has come up as we thought it was gone, but feel it is our right to try to clear our "name".

But interestingly enough, as much as we had our opinion it was done by this pain in our ass, (since he posted a comment to our blog directing us to view it). Imagine how astounded we were to see what appeared to be the answer to who did this when we were in court (again) because of this ongoing nightmare, and saw him and his female companion. (Ironically we assumed he was gay from the first time we met him, but it is irrelevant, at least we thought it was at the time.)

We noticed on the left inside calf of Mr. Summy’s companion’s leg a tattoo of a rather chubby (fat) butterfly!
If it was not her, (and we are confident it was one or both of the two), who posted those disgusting perverted posts, why did she become so upset when this observation was made to the Judge connecting the screenname fatbutterfly2 to Mr. Summy by way of his plump female companion and her tat-2?

Circumstantial? OK, so provide us with another more logical explanation.
Occam’s Razor you know.
The simplest explanation is usually the correct one…

Just to show how low Mr. Summy stooped to harass us, not content with just unfoundedly suing us (and not losing), here is a sample of what were are sure he posted.

Note the author “fatbutterfly2”.
Also keep in mind that the original installation date for the failed Re-Bath shower was October 5, 2007.

And this crap is posted 2 ½ years later?

Talk about vindictive contractors…
Do your homework before hiring a contractor!

This is the first post made:

"Thursday, April 1, 2010”
Rebath promises but doesnt delivery
I am here to correct the record. One of Rebath salesmen gave us an estimate and when he left I found a condom on the counter of the bathroom. Everyone knows what that means even if nothing was said we had a connection. Now he will not return my calls and the installer is just a tease. He took off he shoes and later his shirt (a real Inca god) and then just left. Promises were made even if nothing was said.
Posted by fatbutterfly2 at 2:27 PM 0 comments

Just setting the record straight… fatbutterfly2 comes off as quite the pervert to us.

A comment was made to our blog about Pissed Consumer.

We thought it merited being brought to the main pages.
Although their math is wrong, it has not been up for three years yet, only a little over two years.

This is the comment:
“You have had a blog for about three years and you have gathered about 450 hits. If you look at Pissed Consumer we get 11,100 hits on just one posting for Rebath in six months. Don't you want your story told? No one is reading yours. You deserve to be heard. Consider also posting to Pissed Consumer. “

http://www.pissedconsumer.com/?option=com_search&Itemid=38&searchword=Re-bath&go=


We checked it out. It is one we did peruse earlier and found many similarities nationwide to the way we were treated by Re-Bath.

This is pertinent since the owner of the Re-Bath we first dealt with claimed we were the only ones “bad-mouthing” Re-Bath.
Pretty much conclusive proof we are not the only ones who have had problems with this company and have been sharing our experiences about those problems. And compare the similarities. Almost shocking, but then we had to live through it and know firsthand the nightmare…

Note that we have been invited to share on this site, and that we have not already shared our story on this independent site. Kind of shows the invalidity of the statement made in court by that Re-Bath owner doesn’t it?

Do your research. Check out all available information before contracting with Re-Bath or ANY contractor.
Verify licenses if possible too. Our state allows you to do this online at no charge.
Be wary of any contractor that does not have his licensing in proper order.
Double check the names to verify the person’s name on the license and the person who is doing the work.

Be wary of fast talk to explain any discrepancies.
And get everything you can in writing, and double check the wording.

Have friends also check to see if there is any ambiguity (double-talk) written into it to provide wiggle room.
Despite what you are told, get it in writing.
Some sales people lie and say one thing, yet write another and will try to convince you to “trust” them. Don’t. Not any contractor.
If they are reputable, they will put it in writing. Clearly. Suggested routes

Addressing A Complaint of Bait & Switch

This is a photo of the actual sample of material we were shown by the salesman.

He kept saying it was a quarter inch thick. (0.25”)
Note the measurement shown on the digital calipers.
0.131”, a little more than half of a quarter inch.

Granted, we knew it was not a quarter inch, but subsequent conversations to other Re-Bath professionals also stated the wall panel material was ¼ of an inch thick.
Why was the thickness so often referred to as a quarter of an inch thick? Don’t they know/see the difference? Maybe they didn’t think anyone would check? Or know? We can’t answer that.

Since the salesman showed us “the actual material” the mistaken use of a description of a larger size does not make it a Bait & Switch issue.

But wait! Now look at this photo of the actual material that was installed, we kept a remnant to prove what we noticed, that it is not only less than a ¼ inch, but it is less than the sample thickness of 0.131 too.
It is also a softer material. Not just softer due to being thinner in our opinion, but it seems to be a different density too.

To be fair, we did not measure it at the formed edge; that area is even thinner due to the stretching around the bend.
Notice the thickness? Only 0.093 inches thin. That is a difference of 0.038” from what we were shown and sold to what was installed. That is less than 71%. Well under three-fourths the thickness of what we were sold, now that meets the definition of Bait & Switch don’t you think? Let alone the difference in the density of the material.

Here’s something that is a quarter inch! But it is just the sample of accent colors…
Now maybe this is what the sales people are thinking of when they use that line about the wall panels being ¼ inch thick. It is not true, and wouldn’t you want a more knowledgeable sales person than one who can’t understand these differences? Yep, more supposition on our part, thinking out loud as it were, we don’t know why.
But we do know that what we were told/sold did not match what was installed.

Here’s the official Re-Bath sales samples and our remnant.
A lot of complaints online list Bait & Switch as one of the problems other Re-Bath customers and people just checking out Re-Bath have reported. Could this be a part of what they are referring to?

Be sure to do your research before hiring any contractor!

Alignment was a problem too.

How about this for plumb alignment?
In just the width of the small window the levelness is of by over a full 1/4 inch in the span of about 2 feet.
Now the house already had a window, and it was/is level, so the part that is installed crooked is Re-Bath’s work.
Right side; note the measurement from the center of the grid line to the bottom of the window framing is less than 2 inches:

Left Side; note the measurement from the center of the grid line to the bottom of the window framing is just a tick short of 2 and ¼ inches:

Acceptable alignment "quality" to you for a nearly $6000.00 investment? Didn’t think so…

But off on just one horizontal plane? It also is not plumb (true flat) on the top plane. Note the triangle is square to the metal window frame. We understand draft for drainage but that is excessive, (although since the window assembly has weep holes was it really even necessary?).
Notice there is still the packing tape on the corner trim pieces so it is still very new/fresh, yet look at the caulking...
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A side note, this "window" wall panel detached itself from the wall not long after it was installed and bowed outwardly quite a bit below the window. It was not adhered correctly over the existing tile they attached it to apparently...

Point being Re-Bath did not install their own product in a commonly accepted aesthetically pleasing way, or in a properly functioning way. Why?

And as if this wasn’t enough, it wasn’t even centered (left to right) on the wall/window! But we, the customers, were the ones blamed for this by the Re-Bath franchise owner. We still do not understand that mentality or attitude.

Alignment issues…

Check out this horizontal alignment. We were assured the grid lines molded into the wall panels would line up in corners by the salesman, just like our old tile, but the installers said they couldn't do it and the Re-Bath franchise owner said it was normal for them to not line up and furthermore claimed we agreed to this mis-match. (!?)
Absolutely not true, we did not agree to this bad alignment, and could not have, as we did not speak to him until after there were problems. Why would anyone want a lower quality in aesthetics "upgrade"?

Now for a fair photo comparison, below is what we were shown at the showroom as to what the corner alignment of the horizontal grid lines would look like.
To be clear, the sales literature brought by the salesman before we purchased showed photos of the same quality and clean alignment as we saw in the showroom.
We took these photos at our local Re-Bath showroom after the installation to show what Re-Bath shows the public and how it differed from what they installed and vehemently tried to make us accept:

Note how nice they were able to line those corner grid lines up? Not really indicative of what they installed in our home now is it?

Pictures, More Pictures...

Here are more photos showing the level of "quality" we received from Re-Bath's first attempt to do a shower installation.

This is a baseboard they cut to make the plastic wall panel fit, and the caulking they did...
Notice the nice horizontal chunk they took out of the wood? We did. This is what they considered as "finished". Would anyone reading this honestly consider this good work?

Here is an example of the caulk work they did at the tub/floor line. One of the corners where they hacked the floor up an the shower base was already shown earlier.

Also note that this was taken before we were able (allowed?) to use the shower, so the hair is not ours. Yes, a bit disgusting.



More of the trim, it was like this throughout the entire caulk job.

Here's another nice shot, note the use of silicone caulk that cannot be painted over on the ceiling.

And where they damaged the paint by their "workmanship". More unbelievable caulk work too. Yes, we were expected to pay a premium to Re-Bath for this level of work.

More chips and errant caulk...


Note that we were assured the walls and ceiling would not be damaged by the installation prior to contracting wit Re-Bath by the (unlicensed) salesman. And once it was damaged, we were told it was our responsibilty to fix it at our own expense.
Would you pay nearly $6000.00 for this level of "craftsmanship"? It certainly is not what we were sold...

Since they say a picture is worth a thousand words…

We thought it was time to start sharing this irrefutable evidence of the “workmanship” Re-Bath did when they first tried to install our shower. Mind you, these are the exact same photos we showed in court and (deemed in the public domain as such), presented and accepted under oath as proof of the shoddy work done to our home by the Re-Bath franchise Mr. Summy “owns”. Please recall that he sued us (before finishing the job and without benefit of proper contractor licensing) and therefore saw these pictures then. Nothing was said at that time (under oath too) by him that these were not factual representations of the “quality” of work done by his franchise.

Are you following all that? These photos were shot the day following the installation (10-7-07). Please note that the "One Day, Stress Free, No Mess" installation started on 10-5-07 and was never truly finished by Re-Bath of CA. Anyone can do the math and see it was not done in one, let alone two days.

Let’s start with an example of the exquisite alignment skills of the installers. Notice the packing tape still hold this trim piece “straight”? Yes, the caulk is fully dry and that was deemed acceptable by them. Also note the slopped caulk at the top of the window frame. Except for the house's glass and metal frame window, this is 100% Re-Bath work.

How about we show some of their incredible caulk work? Unbelievable as it may seem, this is exactly the work that was done around the window (dried) and they claimed this was fully acceptable caulking. Can you believe it?

We have many more photos as we had to take a lot of them since we were sued by the owner of the Re-Bath because we had the audacity to ask that he make good on his word of finishing this job before paying the balance.

Remember their slogan about the customer doesn't pay until the job is done to their satisfaction. Hmm, just realized they might mean Re-Bath when they say "their". Not the customer. Plausible?

We needed to prove he had not even tried to finish before suing us. We would not have needed to document this had he not caused this situation…

And since we had to eat the cost of printing them for the court, it seems only fair we share them with the rest of the world.

And before you blast us for not just re-doing the crappy caulking, think about this, if you were being charged almost $6000.00 to do this job, wouldn’t you expect a lot better quality?

Don’t you just love the attitude and gall from Re-Bath representatives when the reality of their product and “service” is exposed?

This was posted as a response to this blog by who we are quite sure is the Re-Bath franchise “owner” that created the mess we have:

If you find a self cleaning bathtub or shower please let us know! Rebath should come by every now and again so they can clean the body oil and soap scum off you shower. Why dont you just get another fucking shower if you dont like this one you fucking cry baby!!!
June 19, 2010 7:27 AM

How much does that make anyone want to have this company do anything for them?
Is this just another example of those great people skills Mr. (supposed) Manager/Owner of Re-Bath in Long Beach?
No wonder the business name was changed. Oh wait, still doing Re-Bath but also Designer Bath now? What is the problem with that ever so wonderful product "Re-Bath", that another franchise name is warranted?
Call it what you want, but the principle character is still there and this response shows the unethical nature of Re-Bath representatives, as we are convinced who this is from.

And you can see the level of “courtesy” this childish and vindictive individual displays years after we have tried to move on. We are still being taunted and harassed.

No better words than those from the person we are sure is the culprit to illustrate the problems you too will have if you hire the Re-Bath we did, and possibly any other Re-Bath franchise. We can only speak from our experience. But this is too much.

(Funny how the salesman showed pictures of the great work they had done, but would not provide any actual references, now we know why. Stock photos we'll bet. Probably are the same in all the catalogs. No real satisfied customers maybe?)

Don’t you just love the “cry baby” term? This likely from a kid playing "owner" who threw a tantrum and sued us because "his franchise" at "his control" refused to finish the job or honor the contract and failed to be properly licensed? Shameful.

The BBB Is Not Your Ally, They Just Want The Money From The Businesses And Will Not Really Help Consumers

Friday November 6 2009 I received a letter from the BBB and Jennifer flat out lied thru the whole rebuttal that she posted to them.
(Wow, the exact same thing happened when we filed a complaint with the BBB. The Re-Bath franchise owner lied about everything, even made up a few juicy libelous bits…Hmm, maybe it was slanderous when the little weasel told it to the person at the BBB. Slander, libel, regular conversation for Re-Bath agents... -Hal)
I made a copy.

What Ever Happened To The ONE DAY-NO STRESS-NO MESS Guarantee?

Ok Kevin is done it is 11:52am he asked me to pay and I asked him to sit down and talk to me about this. I asked him if he felt it was done right the first time.
He said “ well…. yes it was but he should have told you before changing the plan, or explained why first.”
I explained the situation to him about how I didn’t feel like I should pay more to have this done and he understood and felt perhaps Mark should have asked first but he said he didn’t want to get involved.
He said he understood and said he would just tell them I declined payment. He was understanding and I told him I was sick to my stomach and shaking and showed him my hands. He told me to relax that it will work out in the end one way or another. He said someone from Re-bath will probably call me. He was understanding and I really feel bad. However I feel like this is how it should have been done the first time.
I wrote declined payment on the line where I was supposed to sign and dated it.
Under it I wrote this is how it should have looked the first time.

Kevin left and I am still upset. The shower looks right now, It would be perfect if it was in the exact center but it improved the whole room as far as I am concerned, there is no big shelf on the outside of the shower and it is more centered and looks right, it no longer looks cheap or like it was not done by a professional. By moving the door it also made the shower head more centered too. I am happy, FINALLY!

(No one should have to endure that kind of stress over an “easy” home repair. Remember the “NO STRESS” guarantee? Or the one that said they won’t charge until it is done right? Let alone the ONE DAY installation. Obviously Re-Bath doesn’t…-Hal)

The Curse Is Not The Tub, It’s The People Who Sold It

On Tuesday September 1st I got my warrantee card back in the mail. It said return to sender on it by the post office.
I called Re-Bath and told them and they said oh just send it to our Pembroke office and we will send it in for you.
(Do you really think it ever got sent by these clowns? Perfect excuse, "we never got it".-Hal)
I asked if the company moved from the address and she said yeah a while ago just send it to us. I had sent it to the self addressed typed out form address of 1055 South Country Club Drive in Mesa AZ 85210-4613 but she gave me the Pembroke office of 55 B Corp. Park Drive in Pembroke Mass 02359.
I laughed when I looked at the form I had filled out a month before, it asked why I got the shower, and I had hand written in for more room.
I readdressed it and sent it out today. To date I have spent a total of 26 days (not 2) on the phone with or having work done here, or photos taken here or waiting for Re-Bath to never show up here in a total of 2 months time span. I feel like this tub area is cursed!

Not So Amazing How Long It Takes To Get A Hold Of Someone At Re-Bath Once They Have Your Money

On Thursday August 6th I called Re-Bath to ask about having the door moved to where we all believe it should go. I was told Jennifer would call me back. (We got a lot of lip service like that too, but very little actual returned calls.-Hal)

A week later on August 13th I called Re-Bath again saying I had not heard from anyone yet, and was told by Anna that Mark would call me. I phoned Mark directly and he told me he would call me soon.

A week later On August 20th I called Re-Bath again and Anna said she spoke to Mark and he would call me. So I called Mark’s number from his business card. I left a message on his phone.

Mark called me back and told me he was taking time off because he was having some problems with his daughter and that he told Anna and that she or Jennifer should call me. (Always with the dramatic excuses…-Hal)

A week later on August 27 I called Re-Bath yet again and spoke to Anna she apologized and said she would take care of it. (That's three weeks...-Hal)

I then emailed Matt and Melissa and asked them for help. He emailed back saying sorry and that he would get Anna to take care of it for me and said sorry.
(If you weren’t counting that was pretty much the month of August she spent waiting to speak to someone at Re-Bath. ANd why couldn't Anna helt when first contacted? Makes you wonder about the reality and real value of that “Lifetime Warranty” doesn’t it?-Hal)

Timeliness is a virtue. Re-Bath apparently has no virtue.

On Monday July 20th They called me in the morning around 11:15 am and asked if they could take the photos in the morning of the 21st? I was kind of annoyed but said fine again. I just wanted a new shower. I could have worked today too! (More careless attitude regarding the customer…-Hal)

On Tuesday July 21st , My family all got up early to shower, since we can’t shower for 24 hour after the install. We all finished by 7 am since that was the agreed upon time to start. The photo girl showed up at 11:35am, That really irked me, we all could have taken our time this morning!

(This comes as no surprise to Hal on the late issue and the effects of inconvenience directly caused by Re-Bath agents.-Hal)

The workers Mark and Dan arrived later while she was taking photos about 11:45am. She took her photos and was gone by 11:50am. She was nice and polite, (just not punctual?-Hal).

The workers talked in the driveway till 12:30pm,
(We had the same problem, wasting time to the detriment of the customer and the quality as well as timelyness of the job.-Hal)
I assume they are on lunch break, they haven’t even started yet. At 12:38pm the workers covered my carpets, to begin work, they were very polite and it was a total pleasure having them work in my home.

Dan the plumber started the job. He went over everything he would do and explained it all to me first. He said there was no problem asking questions and to feel free. It was all very nice. Then he said that he was told to finish my job on Saturday or be fired. (Yeah, right.-Hal) He was upset, and he asked me and he said he would appreciate it if he could instead of coming back on Saturday to put back all of my fixtures, could he come back on Monday the 27th first thing in the morning? He said he wanted to spend some time with his kids.
(Yep, guilt the customer into allowing the agents to get away with not following the agreed upon timetable…Classic Re-Bath…-Hal)
I wasn’t happy about losing a whole entire week to this job that was supposed to take only two days …but I agreed because I felt bad that the guy was told do it or be fired, and he wanted to see his kids. I couldn’t say no. He was a decent guy who I felt deserved a break. I checked my appointment book with him and said ok but you have to be done here by noon on Monday, I have plans. He said ok no problem and thanked me very, very much.
(Our guest is too nice. We used to be nice too, but after being burned by the Re-Bath lies, we felt used. - Hal)

I explained to both men what we hated about the old shower, which included the shower head not being centered, the side of the tub that was not centered and thus not giving enough room. The wall that looked like it was moldy. The leak to the floor, which ruined the floor and wall. I explained that the whole bathroom was new and the only two problems were the floor and shower. I explained how we wanted the shower wall to come out to the hinge and how the more room in the shower the better for us. Everyone agreed the men said that this was easy to do. I am very happy with the men they listened and seemed get exactly what we need.

The two men tore out all the fixtures in the bathroom, they ripped out the old tub and the floor. Dan said to me that he was surprised that we didn’t keep our old faucets since they are brand new and nicer than the ones we are replacing them with and match they our bathroom sink and towel racks, I explained that Chris told us we had to have the whole shower and faucets from Re-Bath or it voids the warrantee, he said that’s not true these are Delta too.
(Wow, what are the odds, a R-Bath agent lied…-Hal) (
Ever feel the need for someone to invent a sarcasm font? We do...-Hal)At some point in the day Dan left, he said I will see you Monday morning! I said don’t be late please! He said ok!
(Do you believe he will come back on time? We don’t. He works for Re-Bath…You can find out what actually happened later, stay tuned.-Hal)

We are not the only ones who were treated very poorly and dishonestly by Re-Bath.

Read on for another sad story of Re-Bath's unethical practices
Provided by someone who only wanted what they were sold by Re-Bath. A simple quick quality installation, too bad they chose Re-Bath as we did. Never again…

Please read this unfortunate but factual story, also scribed in much the same documentative and chronological fashion as we recorded our sordid dealings, including her thoughts at the time of the writing.

To be clear, this is another completely different Re-Bath “job” than what we lived through. See if any of it parallels your Re-bath experiences:

Starts off innocently enough…

On Monday June 22, 2009, I phoned Re-Bath to have someone come to my house to price a new tub or shower unit. I explained how we had tried to do it ourselves but it was worse than a nightmare.
I explained that we had an ad from a paper and that was how we heard about them. The woman on the phone said she would send a man on Thursday June 25th at 7pm. She was very nice and the call went well. She was surprised to hear how much money and time we had already spent on our tub. I feel like I made the right call!

On Tuesday June 23rd, I went to the Re-Bath store in Framingham to see the options. I liked the shower unit because it gave a lot of room in the shower. I liked the surround because it was flat and there was nothing to bang your arms on. It looked very nice and roomy. I loved it! The people there are really nice, very helpful and I am happy about this job! I feel like this will end all of our bathroom problems once and for all! (If she only knew what was to come.-Hal)

On June Thursday 25th at 7:15 Chris Dezotell from Re-Bath showed up and we discussed all of the possibilities. He was very informed and very nice to deal with. He measured the shower unit, I explained that we needed more room, and that the tub we put in was not the right surround and that was why there was no arm room on the left side. He saw it and agreed it was not right, he said yes you can see that. He said that Re-Baths shower unit would fit and work well.
He explained that Re-Bath will own the shower for life, and explained, if we bought it, it will be their responsibility and that we would be covered for life. He told us this is a stress free one day install. We talked to Chris till 9:45pm and picked out the shower and surround we liked, we picked out the doors the colors.
I explained to Chris that I wanted the Unit to come all the way to the door hinge, just as our old tub had before we tried to replace it, I wanted the door frame down and the tub or shower to go all the way to it because we really need the room and the one that is there now is not big enough.
He said no problem and that he will order a 32 inch shower unit, I stressed that the shower must be at least 32 inches since the 30 inch tub is WAY too small! Chris said that the 32 inch shower would be plenty of room. I pointed out how our shower head was not in the middle of our tub it is off side and you have to aim it out of the tub to hit the person in the shower. I told him I wanted the new one in the middle. He said that was also no problem to correct. (Same style all agreeing and promising salesman type we were treated too...Hal)

We'll pick up later with more of this story, we promise it is worth your time to follow along....

It would appear our local Re-Bath has raped as many customers as they think they can in this area…

We went by the local Re-Bath “store” (the one we visited prior to purchasing our nightmare) the other day and it was gone. Gee, with such a quality product how could not stay in business? Yeah, right. Must've been their ethics, (lack thereof?).

A couple guesses: Either they gave up on our area, or enough people wised up to their scam that they could not afford to stay. Maybe they took from as many as that area could manage?

Not like it was in a high rent area, they were a scab on a blighted area. Good riddance whatever the reason is our take on it. We just hope they did not set up shop somewhere else to the detriment of another community.

Mold And Mildew

If you recall… part of the sales pitch it was that Re-Bath uses materials that have fungicide and mildew inhibitors. That the installation will not be susceptible to such growths...
Well, you guessed it, Re-Bath lied to us.
Our shower is so full of mold and mildew, even though we spray it down with the recommended (by Re-Bath no less) shower cleaner daily. And we do not live in a humid area. We have a fan and a window so it’s not like it should be a breeding ground for something “guaranteed” not to grow in this environment.

Just one more reason to NEVER DEAL WITH RE-BATH unless you enjoy having your time wasted, your intelligence insulted, and your home damaged all the while, paying through the nose for the privilege of having them screw you.

We just wanted to make sure everyone knows about this scam so we will continue to update this blog with the shortcomings of the abysmal installation attempts as they decompose. If only Re-Bath and it sleazy employees only had the life expectancy of this crappy product. Not to be confused with the B.S. line of lifetime warranty, we mean the real life of it, which makes a used Yugo look like it will last forever by comparison…

Stay tuned for more riveting drivel about one of America's worst companies and scams and how they ripped us off... Re-Bath!

Yet Another Unethical And Illegal Response From Re-Bath. It Just Keeps Getting Worse.

We again get a response from Heidi. Remember, she did not have the authority, just a little while ago. Now she’s in charge again? What?

Who the heck is really in charge there? Pass the buck. Waste the customer’s time. Lie to their face. Don’t return phone calls. Claim you are the one who has authority. Claim you have no authority. Claim the fax machine is lying. Claim the customer is lying. Claim you only have authority again. Lie, lie, lie.

The product is a sham, the business is a scam. Re-Bath is a terrible company and the people that work it have proven to us that they sleazy jerks with no morals or ethics.

She wrote and sent the below email to us some time after 4:00PM. Had we not stayed late at work, we would not have seen this until sometime the next morning.

Again, this was sent with less than a four hour required response time or they would “cease all communication”. :

“Your email was forwarded to me, and here is Re-Bath, LLC’s response:
Attached is our final offer. You may return this to us via fax, by 8:00pm tonight and we will issue you a check for $5,050.00. This agreement cannot be altered or we will not accept it. If we do not receive the agreement by 8:00pm tonight, we will cease all communication with you and we will not make any future offers.
Our fax number is (480) 833-7199.
Regards,
Heidi Seyler
Re-Bath, LLC”


Who the hell do they think they are? THEY DON’T HAVE THE RIGHT TO MAKE OR ENFORCE THAT DEMAND! What unethical CHEATS!

A business or person cannot make demands like this legally. But this is Re-Bath, dishonest and operating in this bullying illegal manner to the end.

Not only is it illegal, there is no way anyone could remotely consider this is an ethical way to do business. They know they are creating an artificial deadline that is impossible to uphold in a court of law.

But then we already know perjury is common conversation for them from our experience first hand in court with Re-Bath agents. So why would we think if we ended up in court again they would remotely tell the truth? Absolutely despicable behavior.

They should be ashamed of themselves, but that would mean they have a conscience, trust us, they have repeatedly shown us they do not. They do have a lot of people’s money they have traded for a crappy low quality product, and apparently that drives them to continue to screw anyone they can.
But if that is all they have, and a sleazy work ethic, why not take it as far as they can. It’s not like it going to hurt their reputation, they’ll just lie some more.

Avoid this company and the scams they perpetrate on unsuspecting and trusting citizens. We learned the hard way Re-Bath will most likely screw you like they did us if you decide to use them.

Talk about dishonest and unethical practices, (Talk about Re-Bath…)

The following day, after not accepting our phone calls, we received this from Heidi:

“From: Heidi Seyler [mailto:hseyler@rebath.com]
Sent: Thursday, June 19, 2008 9:09 AM
Subject: Re-Bath

The agreement that was faxed into us was amended from the original version of what was sent to you. Due to the fact that our General Release was not returned to us by 5:00pm on June 18th, 2008 we are considering our offer null and void and no further offers will be made.

Regards,
Heidi Seyler
Re-Bath, LLC”


Cowards and cheats. They refuse to speak with us. Since it was obvious Heidi was not mature enough or even had the authority we were led to believe she had, we had to contact the president and vice president of Re-Bath. Turns out these guys are just as cowardly apparently as they refuse to speak with us too.

You’d think they would want to resolve this, especially since it is 100% their fault. What a group of disgusting scheming cheaters and liars.
But they have our money and we need it to repair the damage they have caused.

Our response to these underhanded jerks was still civil and polite and fully clarified what had truthfully transpired.

Dated 6-19-08:

“Mr. Sanders, Mr. Murdock,We are very disappointed in the way this situation is being handled. Mr. Murdock, you stated "We would like to resolve these issues quickly to avoid any further delay & make sure you are fully satisfied."
When are you going to fulfill that statement? We, in good faith, did what we were asked to do by Heidi, met the time constraint of faxing the signed document, (See Heidi's email below. Heidi made no mention of requirements other than "by end of business day", and no time even mentioned at that.), only to have her deny the agreement by claiming she not to receive it by 5:00PM June 18th, 2008. And then claiming it was denied because it was altered. Nothing in her instructions prohibited altering the document in any way.
In actuality, Re-Bath's offer sent on 6-17-08 was a modified version of an offer we sent on 6-13-08. If you can modify the document for a counter offer, why can't we? We are only trying to make a fair agreement with you.
The fact is the fax was sent and confirmed received at the fax number provided by Heidi before 8:39AM June 18th, 2008. That provided Re-Bath with an entire day to contact us if there were any issues. We complied fully to the requirements given to us, (read the email).
Denial on the grounds she stated is not acceptable or part of the agreement. Nothing states we could not make a counter offer, or that such an offer would result in voiding the agreement or absolving Re-Bath of their responsibility. And it does not absolve Re-Bath of compensating us for the damages they caused to our home.
The changes made to the document reflected the oral offer made to me by Mr. Murdock during our phone conversation on 6-10-08. The original oral agreement protected only Re-Bath Corporate, and Re-Bath San Diego, not Re-Bath of CA. The document was corrected only to clarify and reflect that agreement and still does protect Re-Bath corporate and Re-Bath S.D.
To deny it wholly on the grounds stated by Heidi is without merit and counter to our original discussions and intentions. It appears too many people are involved in this and are not sharing between them the information discussed with me.
Re-Bath had well over eight hours to respond yesterday if something needed to be addressed. An oral offer was made to us for $5050.00. We compromised and accepted it. A written offer that was not clear was sent, we returned it well with in the time frame with clarifications, no restrictions were placed on the document being returned adjusted for accuracy of the oral offer. We expect you to honor your word and warranty.”

But sadly, they are not an honorable company…

Is That The Light At The End Of The Tunnel? YES, But It’s Not Daylight, It’s A Train and We’re About To Get Railroaded!

On 6-17-08 we received this email:

“Attached is our final offer regarding the resolution of your complaint against Re-Bath of California. This includes the Manufacturing Lifetime Warranty on the Re-Bath products. Please sign and return this agreement to us by end of business day Wednesday, June 18th, 2008. Once this is signed and returned to us, a check will be issued to you and a copy of the warranty will be sent with it.
Please let me know if you have any further questions.
Regards,
Heidi Seyler
Re-Bath, LLC
P. (800) 426-4573 ext. 112
F. (480) 833-7199”


After having the “agreement” (Maybe Re-Bath should look up the word agreement so they can understand it constitutes a meeting of the minds.) reviewed by legal counsel it was suggested a minor change should be made as the way it was written was not a balance offer by any means.

In fact said counsel used the legal term of “That is a Bullshit document, and who ever wrote it knows it.”

The minor change did not negate the intent, just slightly protected us in an area that was very unlikely to even occur, but would cause Re-Bath no harm, unless they were guilty of doing what they claimed they did not and were not doing. And even in that case it still would probably been a moot point. Is there enough double talk in there?


The fact that they refused to accept it and denied receiving it speaks volumes to their motives and intentions.


On 6-19-08 we received this untruthful email. (The claim that it was not received by 5:00PM is a total lie as we have the fax confirmation that it was received well before 9:00AM on the 18th of June 2008):

“The agreement that was faxed into us was amended from the original version of what was sent to you.
Due to the fact that our General Release was not returned to us by 5:00pm on June 18th, 2008 we are considering our offer null and void and no further offers will be made.
Regards,
Heidi Seyler
Re-Bath, LLC “



Notice they are canceling their warranty because they claim we did not meet the unfair short term arbitrary time frame they demanded that we meet, even though we indeed met it.

The warranty is not something they have the right to cancel. They are liable, PERIOD!

To claim we lost our chance at collecting by not meeting their arbitrary and unlawful deadline (when we have written documentation that we did) is flat out dishonest.

They don’t even have the right to demand that we meet that short deadline especially since it was made by sending a blind email!

WHAT A BUNCH OF RE-BATH! We are sure this is the way they treat the majority of the customers they cheat. It is astounding the lies they tell, and they can’t even keep them consistent.

If you are unfortunate enough to contract with them, the odds of you being treated like this, or Heaven forbid worse, are quite great.