We stopped paying attention to the blog for a few months and look at what we missed…

Another comment posted by the ubiquitous “Anonymous” on 6/12/11, and he should know being a Re-Bath “insider”…or is it “EX-insider?...?:

“FYI. None of these people have worked for Rebath for sometime.”


We have no proof of that claim being correct, as the author prefers to hide behind his nom-de-plume, as generic and unimaginative as it is, therefore its value is debatable, but it is not a surprise from the way they (yes, Re-Bath) conducted business, hence the reason for this blog.
(Interestingly the Re-Bath of California webite links now say “ACCOUNT SUSPENDED”. Seems like a fitting balance in the grand scheme of the world…)

Again, since that claim is OBVIOUSLY being made by someone associated with Re-Bath, either currently or in the past, how accurate can it really be?
*See our earlier points as to the inherent dishonesty we were treated to by Re-Bath agents and representatives...

We, as stated earlier, were made aware that one raging jerk of a franchise operator had lost his franchise due to threats he made after ripping us off. After reading so much online about how Re-Bath operates, it is a wonder how they are even still in business as a whole. Also, as we earlier mentioned, it appears he is still trying to rip people off doing the same crap under yet another business name. That info came from online sources linked to the Re-Bath of CA on Willow.

In regard to that last sentence there is this…


Also posted by someone hiding behind the moniker “Anonymous” (could it be the same person?) on 4/1/11:


“We are the only Luxury Bath dealer in the south land. If you have a problem with our company please call or email us. We would like to address your concerns. Otherwise, Luxury Bath is a trademark and we need to defend it. The Rebath company you are refering in your post is no longer in business and was never a part of the Luxury Bath franchise.”

If the proprietor of the above referenced Luxury Bath thinks we are putting out incorrect info it should be re-stated that the discussed info came from Re-Bath of CA’s online public listing. Same old Re-Bath phone number was even listed as was the email info!

Now who wants irony? The web address "www.LUXBATHCA.com" as provided by that rejected Re-Bath franchise operator when he claimed to now be a Luxury Bath franchise takes you to the EXACT same “ACCOUNT SUSPENDED” page as trying to access the Re-Bath of California web address. Hmmm, more than JUST a coincidence?

LET’S BE CLEAR!
We never claimed to have a problem with “Luxury Bath”. Only pointed out that the Re-Bath of CA had stated they changed their name (after being kicked out of the Re-Bath family…) to “Luxury Bath”. Don’t shoot the messenger…

It is also interesting how you can be the ONLY Luxury Bath in the southland if the Willow street address is/was also a Luxury Bath at the same time. Seems you have an issue to address of someone claiming something different than you are stating. (Sounds a little like Re-Bath in that respect…)
In reality, it is your problem (Mr. Luxury Bath) if a snake (or weasel) is misleading the public by claiming it to be his business. Maybe you should confront him? Not sure if that could be simply done by looking in the mirror or not.

It is also amazing how after all this time, Re-Bath agents, (OK maybe EX-agents is a better term…) are still posting comments in this blog...


Remember, everyone, do your home work BEFORE contracting with ANYONE to do any work. Look at how many bad reviews there are for Re-Bath across the country. There is a reason for it. And since the franchise that did so much damage to our home has been disallowed the use of the Re-Bath name, and then claimed to be doing the same basic stuff using “Luxury Bath” as their business name, is it not wise to do your homework here too?

If they are not the same outfit, one would think they would be pleased to prove they never had any association with Re-Bath, or Bath-Pro (Re-Bath of California was Bath-Pro before they were Re-Bath, see earlier posts in this blog for full details). But if it is the same people, shouldn’t that history be made public to you too? Don't you want to know who you are letting into your home?

Protect yourselves consumers. Ask those pertinent questions. Check the contractor’s license number, it is free online. Verify the company name and owner’s name. Do they all check out correctly? Are they up to date? (And don’t trust the BBB, if the business is a paying member, they get a much better rating they possibly really deserve.)

We Received This Comment And Felt It Should Be Shared Publicly Since It Mirrors Our Nightmare.

More continued shameful and shamful activity from a Re-Bath franchise and the same apparent lies from Re-Bath corporate.

Sent on April 11, 2011, this is yet another persons story: (We added the bold type.)

"Re-Bath in Seattle,WA area and Re-Bath Corporate are equally bad. 4/11/2011 I am coming up on a year after the first faulty install and since then Re-Bath corporate have been to my house several times.

Every time, including initial install, there is damage done to the walls around the tub and shower.

To date, I have spent over $1000 on drywall and baseboard repairs and painting. I could live with it if it was now done right but it is not!

The handle for the water mixer is loose, the shower head is tightened so hard that I can't replace it with a water saver shower head. (My water bill has gone up since they replaced the hardware the last time and I don't even like what it looks like now).
The pipe coming out of the wall with the shower head is not very tight and "wiggled" when I tried to get the shower head off.

The caulking is horribly sloppy and all over the place and still it is coming off!!
I could go on for hours but having already lost several days work ($$$) to try to get this done I will most likely find a good attorney and sue this rip-off company.

I have never sued anyone but this company should not be allowed to operate the way they are.
They make promises and then you never hear from them again.

I have dealt with 3 different people at corporate and they are all liars.

I'm pretty sure they are waiting for the 1 year to have gone by. I'm sure there is some fine print somewhere that says they are not responsible after a year."

We share your frustration and wish you luck in getting some compensation. We took legal action and are glad we did not let them get away with everything they tried to rip us off for. As far as we could tell they have NO ETHICS and will likely attempt dispicable actions if you try to sue or just deal with them.
Be strong and take some comfort in knowing you have many other Re-Bath victims rooting for your success.

Remember, everyone, like we have been saying, do your home work BEFORE contracting with ANYONE. Look at how many bad reviews there are for Re-Bath across the country. There is a reason for it. Maybe it is the terrible work they have done and a total lack of ethics and honesty? You be the judge.

Regarding The Power of the Pen - Just To Be Absolutely Clear…

We have no wishes for any contractor anywhere to not be able to operate legally and earn an honest productive living.

On the contrary, we hope there are more reputable contractors are in the proverbial pool available to the public.

It can only serve to create competitive pricing and better workmanship. That translates to more satisfied customers and likely repeat business for those reputable contractors. Win-Win don’t you think?

If the knowledge of what to check for before contracting with a business saves some people the aggravation and costs of dealing with a less than reputable or professional contractor, how can that be construed as a negative? Unless you are one of those unscrupulous contractors maybe?

The onus of ethical behavior is upon the business and/or contractor, and if that responsibility is not met, it is not the customers fault. And it should come as no surprise that the word of bad service travels farther and faster than that of good service.

Contractors: Don’t get mad at the consumer if you fail to follow the rules and laws in place, or get caught lying to or cheating a customer. You need to take responsibility.
Expect the customer to tell others what transpired. If you are lucky it will be recognition for a job well done. If you are less than ethical, you deserve what you get when they share the truth publicly.

We are only offering this information to help enlighten the public to protect themselves from the contractors that are out there not being honest, ethical or operating above the laws of the applicable areas they may work in.

Remember, this blog was only started after and because we were taken advantage of by an unscrupulous, dishonest and unethical contractor and the refusal by the parent company to take responsibility when our home was seriously damaged by Re-Bath. If they had acted ethically and made proper restitution, we would not have felt the need to share our experience.

But Wait, There’s More! Very Bizarre Part 3

We are sure it was Mr. Summy who made a reference (a quote?) in a comment he sent us on 10-8-2008:

"The whiny whimper of a cheater who has been taught a lesson.."

Why do we think it was him?

Because, this post was never published publicly in our blog.
We moderated it and refused to publish it since there were some other disturbing comments along with it.
So it is not only unlikely, it is impossible to be a coincidence for him to have just pulled it from the air.

What does it mean? Has anyone heard of that phase before, (or since)?

What is more important is how it ties this individual to the comments and threats he was “stalking us” with and also posting in a clone blog meant to be mistaken for this (our)blog to embarrass us, or worse.

The strikingly similar quote in his bogus clone blog he posted on 4-7-2010, an entire year and a half later:

The whinney whimper of a cheaper being taught a lesson"

Note that his spelling and writing skills as a whole are weak and in the same vein as this minor deviation in the spelling of “cheaper”.

We assume he meant “cheater” like the first time he used it, but that is just a logical guess.

Sure is damning evidence it was done by the same person is it not?
Who else could have done it? No one!
The same person clearly authored both posts.

In the Profile section in the fake clone blog we contend he created to libel us, Randy Summy had created this fictional and twisted background; we assume he based the sick stuff on his own personal preferences, pure assumtion, we do not know him personally.
But the fact remains that this included our actual personal information (which we deleted here), something never made public and only he (and his accomplice(s)) knew.

Cleary, this evidence busts him as the one doing this dreadful stuff simply (we assume) as retaliation for us not allowing him to get away with ripping us off. Shows us how much of a vindictive son-of-a-bitch he truly is, you can make your own decision...


Here is the entire fabricated profile we contend Randy Summy posted using our name and location to try to defame and damage us. This was retrieved from the now defunct blog site he (and/or fatbutterfly2) created at(http://rebathsucks.blogspot.com/) on 5-7-10 :

"About Me
######### (Actual name deleted for privacy and safety.)
View my complete profile ######### (Actual name deleted for privacy and safety.)
Gender: Male
Location: ############### (Actual location deleted for privacy and safety.)
State:## (Actual location deleted for privacy and safety.)
Interests:
Special
Favorite Music:
The whinney whimper of a cheaper being taught a lesson
Favorite Book:s
Any book on bondage.
My Blogs Team Members:
Rebath Sucks
User Stats
On Blogger Since September 2008
Profile Views (approximate) 86"


Again, no one knew Helpful Hal’s real name except Mr. Summy and his partners in crime.
Therefore who could have done this except him or someone with his help, you know, like fatbutterfly2…?

There you have it. More reasons to not deal with the aforementioned company or its representatives.

Please, we implore you, take the extra time to learn about the potential contractors you consider hiring. A little research before can save you a major nightmare later. Also remember, good BBB rating means nothing! Dig deeper for your own benefit.

A comment was made to our blog about Pissed Consumer.

We thought it merited being brought to the main pages.
Although their math is wrong, it has not been up for three years yet, only a little over two years.

This is the comment:
“You have had a blog for about three years and you have gathered about 450 hits. If you look at Pissed Consumer we get 11,100 hits on just one posting for Rebath in six months. Don't you want your story told? No one is reading yours. You deserve to be heard. Consider also posting to Pissed Consumer. “

http://www.pissedconsumer.com/?option=com_search&Itemid=38&searchword=Re-bath&go=


We checked it out. It is one we did peruse earlier and found many similarities nationwide to the way we were treated by Re-Bath.

This is pertinent since the owner of the Re-Bath we first dealt with claimed we were the only ones “bad-mouthing” Re-Bath.
Pretty much conclusive proof we are not the only ones who have had problems with this company and have been sharing our experiences about those problems. And compare the similarities. Almost shocking, but then we had to live through it and know firsthand the nightmare…

Note that we have been invited to share on this site, and that we have not already shared our story on this independent site. Kind of shows the invalidity of the statement made in court by that Re-Bath owner doesn’t it?

Do your research. Check out all available information before contracting with Re-Bath or ANY contractor.
Verify licenses if possible too. Our state allows you to do this online at no charge.
Be wary of any contractor that does not have his licensing in proper order.
Double check the names to verify the person’s name on the license and the person who is doing the work.

Be wary of fast talk to explain any discrepancies.
And get everything you can in writing, and double check the wording.

Have friends also check to see if there is any ambiguity (double-talk) written into it to provide wiggle room.
Despite what you are told, get it in writing.
Some sales people lie and say one thing, yet write another and will try to convince you to “trust” them. Don’t. Not any contractor.
If they are reputable, they will put it in writing. Clearly. Suggested routes

Take A Bow? No, Take The Bow Out

Here's one more "live action" shot of how poorly yet another wall was installed.
See how bowed in at the light switch it was?
See the flex?
See how it is not properly adhered to the wall?
Notice the depth difference between the two switches?

Randy from Re-Bath of Ca originally told us he would replace this incorrectly installed wall when he came out on 10-12-07 and inspected the work done. (See our post in this blog from Friday, July 25, 2008)
Not all of them, not two of them (see video of mixer valve wall…), just this one.
But instead he sued us, even after agreeing it was not acceptable workmanship to our faces.

He didn’t even serve us the court summons legally. He just mailed it via regular mail and we received it shortly before the court date. (It should be served via Certified Mail. Or by a party not involved in the action.)
Then, in court and under oath, he originally claimed the Sheriff had served us, but we had already checked with and had verification from the Sheriff department that he never hired the Sheriff department to serve us. Of course he had no proof from the Sheriff, (as we do from our countersuit) to back up that false claim.

Then he claimed his father, Lloyd Summy served us in our front yard. Lloyd Summy was the name on the contractor’s license Randy Summy used, and apparently was the previous Re-Bath franchise owner (if not the actual or co-owner) so he was not qualified to serve us. (See our post in this blog from Thursday, July 31, 2008 )

So which story was the truth Mr. Re-Bath? The correct answer is neither.

Oh yeah, did we mention we never saw, let alone spoke to Lloyd Summy, not for lack of trying. (Actually, yes we did mention that…) And, he was NEVER at or on our property, (at least when we were there, but that is another story) so that would constitute a lie would it not? (In court under oath, is that perjury?)

This shows the level this Re-Bath “owner” was willing to go to instead of just doing the ethical thing he said he would do. (He gave us his “word”.) That would have been to repair the mess his company made.

Is that the kind of service you would want from a contractor? Do your homework, do your own research, before hiring Re-Bath or any contractor.

A Movie and A Picture… A Disaster Double Feature… With a Trailer…

More from the file of what we brought as evidence to the court when we were unjustly sued for not paying due to Re-Bath of Ca not finishing the job.

Here's another live action shot, this time of another improperly attached wall, (like the one where the light switch is located).
Also note, the plumbing was not even anchored to anything inside the wall. When we pulled on the mixer valve, it came out of the escutcheon without turning on.
We don't think it was to code at all... And subsequently our thoughts on that were proven to be true.
And little did we know at the time this was shot, it was already leaking and in the not too distant future our downstairs ceiling would cave from the plumbing leak of this Re-Bath mixer valve installation.






One reason for this unacceptable flexing of the wall is this:

Foam was used to “shore up”, or construct the wall at the area Re-Bath removed the tiles and wall board from to install the shower mixer valve.
Just soft foam! Seems to us like a cheap way to go. We were later told that GreenBoard was the correct material to use.
Would you want this in your bathroom?
They also neglected to properly anchor the pipe in the wall to the framing.


It leaked enough for the water to soak into the wooden floor from the other side (inside) of the wall and rot it:

And caused our kitchen ceiling below to come down from being waterlogged…

Pictures, More Pictures...

Here are more photos showing the level of "quality" we received from Re-Bath's first attempt to do a shower installation.

This is a baseboard they cut to make the plastic wall panel fit, and the caulking they did...
Notice the nice horizontal chunk they took out of the wood? We did. This is what they considered as "finished". Would anyone reading this honestly consider this good work?

Here is an example of the caulk work they did at the tub/floor line. One of the corners where they hacked the floor up an the shower base was already shown earlier.

Also note that this was taken before we were able (allowed?) to use the shower, so the hair is not ours. Yes, a bit disgusting.



More of the trim, it was like this throughout the entire caulk job.

Here's another nice shot, note the use of silicone caulk that cannot be painted over on the ceiling.

And where they damaged the paint by their "workmanship". More unbelievable caulk work too. Yes, we were expected to pay a premium to Re-Bath for this level of work.

More chips and errant caulk...


Note that we were assured the walls and ceiling would not be damaged by the installation prior to contracting wit Re-Bath by the (unlicensed) salesman. And once it was damaged, we were told it was our responsibilty to fix it at our own expense.
Would you pay nearly $6000.00 for this level of "craftsmanship"? It certainly is not what we were sold...

Since they say a picture is worth a thousand words…

We thought it was time to start sharing this irrefutable evidence of the “workmanship” Re-Bath did when they first tried to install our shower. Mind you, these are the exact same photos we showed in court and (deemed in the public domain as such), presented and accepted under oath as proof of the shoddy work done to our home by the Re-Bath franchise Mr. Summy “owns”. Please recall that he sued us (before finishing the job and without benefit of proper contractor licensing) and therefore saw these pictures then. Nothing was said at that time (under oath too) by him that these were not factual representations of the “quality” of work done by his franchise.

Are you following all that? These photos were shot the day following the installation (10-7-07). Please note that the "One Day, Stress Free, No Mess" installation started on 10-5-07 and was never truly finished by Re-Bath of CA. Anyone can do the math and see it was not done in one, let alone two days.

Let’s start with an example of the exquisite alignment skills of the installers. Notice the packing tape still hold this trim piece “straight”? Yes, the caulk is fully dry and that was deemed acceptable by them. Also note the slopped caulk at the top of the window frame. Except for the house's glass and metal frame window, this is 100% Re-Bath work.

How about we show some of their incredible caulk work? Unbelievable as it may seem, this is exactly the work that was done around the window (dried) and they claimed this was fully acceptable caulking. Can you believe it?

We have many more photos as we had to take a lot of them since we were sued by the owner of the Re-Bath because we had the audacity to ask that he make good on his word of finishing this job before paying the balance.

Remember their slogan about the customer doesn't pay until the job is done to their satisfaction. Hmm, just realized they might mean Re-Bath when they say "their". Not the customer. Plausible?

We needed to prove he had not even tried to finish before suing us. We would not have needed to document this had he not caused this situation…

And since we had to eat the cost of printing them for the court, it seems only fair we share them with the rest of the world.

And before you blast us for not just re-doing the crappy caulking, think about this, if you were being charged almost $6000.00 to do this job, wouldn’t you expect a lot better quality?

Don’t you just love the attitude and gall from Re-Bath representatives when the reality of their product and “service” is exposed?

This was posted as a response to this blog by who we are quite sure is the Re-Bath franchise “owner” that created the mess we have:

If you find a self cleaning bathtub or shower please let us know! Rebath should come by every now and again so they can clean the body oil and soap scum off you shower. Why dont you just get another fucking shower if you dont like this one you fucking cry baby!!!
June 19, 2010 7:27 AM

How much does that make anyone want to have this company do anything for them?
Is this just another example of those great people skills Mr. (supposed) Manager/Owner of Re-Bath in Long Beach?
No wonder the business name was changed. Oh wait, still doing Re-Bath but also Designer Bath now? What is the problem with that ever so wonderful product "Re-Bath", that another franchise name is warranted?
Call it what you want, but the principle character is still there and this response shows the unethical nature of Re-Bath representatives, as we are convinced who this is from.

And you can see the level of “courtesy” this childish and vindictive individual displays years after we have tried to move on. We are still being taunted and harassed.

No better words than those from the person we are sure is the culprit to illustrate the problems you too will have if you hire the Re-Bath we did, and possibly any other Re-Bath franchise. We can only speak from our experience. But this is too much.

(Funny how the salesman showed pictures of the great work they had done, but would not provide any actual references, now we know why. Stock photos we'll bet. Probably are the same in all the catalogs. No real satisfied customers maybe?)

Don’t you just love the “cry baby” term? This likely from a kid playing "owner" who threw a tantrum and sued us because "his franchise" at "his control" refused to finish the job or honor the contract and failed to be properly licensed? Shameful.

Amazing How Difficult It Is To Get Hold Of These Cheating Liars Isn’t It? Customer Dis-Service!

11:02 am on October 24, 2009, I am really upset that they charged me, even though it was not the original deal she made with me and then hung it over our heads to fix the leak. (Is that extortion?-Hal)

That woman is a liar and a cheat!

I sent an email with this whole story to Matt at his email and tried jbylo@baystaterebath.com to see if she gets it, I do not know her email address I guessed since Matt’s was Mphillips@baystaterebath.com, I figured I would try.

I want her to see just what we went thru during our Re-Bath experience.
(Sadly we think she is aware, standard operating procedures and all...-Hal)

I also made a copy of this story and I am mailing it to Re-Bath LLC 421 W Alameda Dr, Tempe AZ 85282.
I got that address from the Re-bath site.

I also sent it to bvanrokel@rebath.com at 11:16 and to baystaterebath@yahoo.com at 11:31 which I got from the BBB. I also filled out a complaint to the BBB.

October 24, 2009 At 12:01 I received this
This is an automatically generated Delivery Status Notification.
Delivery to the following recipients was aborted after 1 second(s): baystaterebath@yahoo.com

How Difficult Can It Be To Do A Job Correctly, Especially For What They Charge?

October 24th 8:40am Kevin arrived, he was polite and nice to deal with, I showed him the leak and he and I poured water on the suspected spot where it was leaking into and out of, and the water came thru.
A small one inch strip that leaked.
So he is now putting the silicone on the spot.

At 9:02am Kevin finished, he said not to shower in there for three hours to let it dry. He said there should not be any problems now, and if there is to just give them a call. (Yeah, we've heard that before!-Hal)

I said thanks and joked that the one inch hole cost me $175.00 he said yeah I know sorry.
He said that should be the last of it. I thanked him and he left.

I PRAY TO GOD THAT THIS IS THE LAST OF IT!!!!!!!!!

Yeah, ONE-DAY, STRESS FREE, My Behind!

On October 18th George was on line looking up info on Re-Bath he laughed when he saw the “one day Stress free” line on their site.
He also found a place to register our warrantee card so he filled it out today.

Can you imagine this has been 4 months since we started with re-Bath! (Sadly we don’t have to imagine, it was much longer in our case. It appears to be the norm for this company of lying cheats.-Hal)

To date I have spent a total of 36 days on the phone with Re-Bath, or having work done here by Re-Bath, or photos taken here by Re-Bath or waiting for Re-Bath to never show up here to take photos in a total of a 4 month time span… Just sickening!
(Not 2 days and not stress free by any stretch of the imagination) It cost us a total of $8,033.00

Back To That Pesky Problem of Re-Bath “Honoring” Their Own Warranty…

We talked about it and decided to pay her since they won’t fix the leak unless we do. (Is that extortion? Just asking...-Hal)

George called back, She said when I get the check we will come out.
He said if you have it by Tuesday or Wednesday, when will we see you?
She said by Thursday or Friday the 22nd or 23rd of October. He said fine we will send the check today.

She asked why we didn’t just move it or have it moved? (As if we don't know the answer...-Hal)
He said because we were told by your sales men Chris that if we touch anything on our own we void our warrantee, she said oh that would not have applied. (I think a lot of what our salesman told us was BS!)

(We think a lot of what Re-Bath told us was a bunch of BS too! And you can bet if you do touch anything, Re-Bath will play that voided warranty card, as if they would actually cover any of their own supposed warranty anyway.-Hal)

George said she yelled a lot and was a total Bitch to deal with but when he agreed to pay her she calmed down and talked about doing it.
So I just wrote check number 2912 to Re-bath for $175.00 and in the note area wrote paid under duress and I stuck a sticky note on it saying Promised Thursday or Friday October 22 or 23. I am so sick and tired of this freaking bathroom!!!!!!!and Re-Bath!!!!!!!!!
It has been two years since we started this bathroom remodel and we are in the same spot that we started in it does look nicer but is functioning the same, I want to move just to get away from the shower! I REALLY HAVE BETTER THINGS TO DO!

Uh-Oh, This Is Not Good!

October 13th 9pm, my husband George just showed me the leak in the shower, it is dripping slowly onto the floor in the exact spot as the one we replaced, the same place that ruined the floor we put down that was replaced by Re-bath.

This is NOT good!
(Same thing happened to us, except there was never a leak until Re-Bath created them. Yes, them, plural.–Hal)

I told George I am done dealing with them and told him to call and handle it from here. I don’t ever want to have to deal with such unprofessional people again.
October 14th. George called Re-bath and spoke to a girl who had Dan, who was our plumber, call him back. Dan said he would call and set up a time with me that day. Dan never called.

October 16th Jennifer called and left a message at 1:47pm. Saying “I hear you’re having trouble with the door since we moved it, I want to talk to you about it, call me back.” George called back at 2pm.
He said to me after his call wow what a Bitch she is.
She insisted that she will not fix anything wrong with the shower till we pay the $175. From the shower door move. She said you can take us to court if you want. (Typical Re-Bath attitude, same as what we were met with.-Hal)
George said I have never heard that from a business before. He said she was stubborn and rude. (Again, so much just like our experiences with Re-Bath agents.-Hal)

He said to Jennifer let me ask you something, if you had a new roof put on your house and the gutters weren’t straight would you have them moved? She said “not if they told me not to.” George said so you would just live with it? She said yes. (We’re not buying it! You know damn well they would howl if they did not get what they wanted!-Hal) Your shower was done correctly as far as we are concerned. He said let me call you back.

Unbelievable! Late Again, And Still Charging For Their Mistakes

It is October 6th It is 8:55am and Kevin just arrived out front.
(Almost one full hour late, and this from a guy who “likes to show up early”. Give me a break!-Hal)
He is polite and introduced himself. I showed him the door and he said that usually they bring them out as far as possible. I explained how it looks really bad from the inside.
He said I see why he did it this way, I said me too but it is not where it belongs and not where he showed me it was going to go and not where the ones in the show room are. He said we can fit that. He said you realize that some screws will show.
(Pre-emptive CYA?-Hal)

I said not really, I measured them all and he checked what I was saying and saw I was right no holes will show. He is now prepping the area.
My Mother just asked Kevin to also check the seat that seems loose he said he would.

Kevin just let me know that the bill for today is $175. I can’t believe they want me to pay to make this right, after all that BS on the phone!! EVERYONE says it is wrong my friends, a carpenter and their show room person even said it!
AND I AM SUPPOSED TO PAY???? This is so wrong.
I never actually did agree to pay for this, we did not make a deal I just said to her Jennifer would you just send a guy out to fix this?
(Re-Bath “warranty” at their finest…-Hal)

9:56am I am listening to Kevin on his cell phone explaining how he is moving over a (my) shower door, he said I have it all cleaned and out I am just getting ready to move it now. He acknowledged what a person on the phone said and then he said, well I guess we learned from this that when we change from the original plan we need to let the customer know first. He listened more, then he stared to discuss something about signs being needed today in Avon.
I think he even feels this was wrong, why would he say that about letting the customer know first? Because he knows what I was told and what I ended up with were two different things!
(Sadly, even if the installer seems to side with or have sympathy for the customer, in the end we found out it is only one of two things. The installer is lying, or he will be forced by Re-Bath to what is best for Re-Bath, regardless of the contract or agreement.-Hal)

I am sick to my stomach thinking about how he wants money at the end of this and that I can’t in good conscious pay. I can’t pay for something that was not done right the first time, when I already paid $8,000.00. I cannot justify paying $175.00 more to fix what they did wrong or what at minimum a customer (me) is not happy with. I am sick trying to work out in my head what I am going to say to Kevin. He is a really nice man who is doing a great job…I am SICK! I should not be put into this situation.
(No one should be put into that situation. It is criminal. Unfortunately we too were made physically sick from stress from the way we were mistreated by Re-Bath, by the local jerks all the way up to the corporate slime.-Hal)

The Curse Is Not The Tub, It’s The People Who Sold It

On Tuesday September 1st I got my warrantee card back in the mail. It said return to sender on it by the post office.
I called Re-Bath and told them and they said oh just send it to our Pembroke office and we will send it in for you.
(Do you really think it ever got sent by these clowns? Perfect excuse, "we never got it".-Hal)
I asked if the company moved from the address and she said yeah a while ago just send it to us. I had sent it to the self addressed typed out form address of 1055 South Country Club Drive in Mesa AZ 85210-4613 but she gave me the Pembroke office of 55 B Corp. Park Drive in Pembroke Mass 02359.
I laughed when I looked at the form I had filled out a month before, it asked why I got the shower, and I had hand written in for more room.
I readdressed it and sent it out today. To date I have spent a total of 26 days (not 2) on the phone with or having work done here, or photos taken here or waiting for Re-Bath to never show up here in a total of 2 months time span. I feel like this tub area is cursed!

All She Wanted Was For Them To Properly Finish One Part Of The Job They Were Paid To Do

So I said to Jennifer, the shower is too small, and this door being where it is makes it even smaller. The shower is only 31 inches not 32 like I asked for. My wall was gouged by your men. The shower head is not centered like I specifically requested. The wall surround was supposed to come out to the hinge like I asked for and doesn’t and it took a week not two days like promised.
(That is five items just listed above Re-Bath did incorrectly if anyone wants a quick count.-Hal)
I am not complaining about any of that, just the door position!

She continued on and on about how it is only an inch!

I continued to say to her in a low voice trying to keep her yelling down still, there was no reason to be upset and no reason to yell, we are your customers and we are not happy.

She changed her attitude and calmed down a bit and stopped arguing AT me, not with me but at me. Jennifer said ok then Tuesday Sept 8th at 8:00 am.

I said fine that is great.
She then changed her mind and said how about September 14th at 8:00am? (Geez, what about accomodating a customer?!-Hal)

I said fine.

Jennifer said she is sending Kevin who is very detailed oriented and will do a great job.

I said fine, The 14th 8:00am is perfect.

She apologized.

I said no problem, I just want this right.

She said you are opening a can of worms with this, I just want you to know that something could break! (Wow, what confidence in your product and installers!-Hal)

I said as long as it looks right and functions properly when it is done then ok!

I was happy that I never raised my voice to her, even when she was yelling and acting very rude to me, I did not lower myself to her level. I was really upset when I hung up, I was glad I hung in there to insist on it being done right. Up until now I had nothing but good things to say about Re-bath and I would have recommended them to anyone, but after that call I am not sure….I doubt it.

My friends in Reading want me to say yes or no about them, he needs 2 whole tubs, if she fixes it right then I guess I will tell them the story and let them decide. She was so unprofessional and rude to me that I can’t believe they are in business, when I was handing over money they were so nice and polite, now that I have a problem they treat me like I have leprosy. I am shocked at how rude she was, I have never been spoken to like that by anyone that I have done business with….EVER!
(You sure seem to be one incredibly tolerant person.-Hal)

Since We Are (Re-Bath) Incompetent, We’ll Want You To Be Responsible For The Damage We Do To Your Home…

She talked very loud again, well really she never truly stopped yelling and was angry saying this is silly and she would not budge and she said if I didn’t pay more she would not help me. (Isn't that extortion? Really, isn't it?-Hal)

I asked her to stop yelling, and to calm down that there was no need to yell that we are just talking here, and I said again quietly do you just want to not deal with me? Is that it?

She said no but this is all over a half an inch I can’t believe it!

I again said we are not happy with it. I said please just send the guy out would you? I just want this done and done right and over with once and for all.

She said you are going to have to sign a waiver saying that if we break that door it isn’t our fault. (!?)

I said you think I should not only pay but to sign it off as not your fault too? (Yep, there's that lack of responsiblity we know all too well from Re-Bath. Wondering about the value of that Lifetime Warranty yet?-Hal)

She said yes because this is silly.
Can you believe the “logic” being used here? The customer is to be held liable for Re-Bath not doing their job, and the customer is called “silly” for having the good sense to stand up to this scam company!? Appalling!-Hal)

I said no it isn’t to us.

Then she said why didn’t you say something when you first saw it?

I asked her to stop yelling yet again and told her I could hear her just fine, I explained that it was 11pm when Mark finished, we were tired and I did ask why it was where it was. Mark explained it to us but we didn’t like it.
I said ok Jennifer, tell me what if I had insisted then and there at 11 pm that it had to be moved? He still would have had to take it off right? So what is the problem in doing it now?

She had no response. (Finally a logical response… Yes, more sarcasm. But really, what could she say?-Hal)

I said that the wall opposite the shower had a huge ding in it from Dan and I am not complaining about that either. I hated to say that the guy felt bad about it and I didn’t want to get him into trouble, but man, this woman is really yelling and trying to make me change my mind about something I don’t like after spending $8,000.00.
(We still are in disbelief at the amount of gall these Re-Bath agents show when they are caught doing the wrong thing, and how it always seems to be pointed out to the customer that it will cost them (Re-Bath )so much to fix, (i.e. do the right thing), when in reality all the customer is asking is to get what they were promised, sold and paid exorbitantly for.-Hal)

Not So Amazing How Long It Takes To Get A Hold Of Someone At Re-Bath Once They Have Your Money

On Thursday August 6th I called Re-Bath to ask about having the door moved to where we all believe it should go. I was told Jennifer would call me back. (We got a lot of lip service like that too, but very little actual returned calls.-Hal)

A week later on August 13th I called Re-Bath again saying I had not heard from anyone yet, and was told by Anna that Mark would call me. I phoned Mark directly and he told me he would call me soon.

A week later On August 20th I called Re-Bath again and Anna said she spoke to Mark and he would call me. So I called Mark’s number from his business card. I left a message on his phone.

Mark called me back and told me he was taking time off because he was having some problems with his daughter and that he told Anna and that she or Jennifer should call me. (Always with the dramatic excuses…-Hal)

A week later on August 27 I called Re-Bath yet again and spoke to Anna she apologized and said she would take care of it. (That's three weeks...-Hal)

I then emailed Matt and Melissa and asked them for help. He emailed back saying sorry and that he would get Anna to take care of it for me and said sorry.
(If you weren’t counting that was pretty much the month of August she spent waiting to speak to someone at Re-Bath. ANd why couldn't Anna helt when first contacted? Makes you wonder about the reality and real value of that “Lifetime Warranty” doesn’t it?-Hal)