We went to court and we were appalled at the lies told by Randy Summy under oath. We were surprised the judge did not call him on them too, but since he was an “English as a second language” judge we think Randy got away with a lot due to the judges inability to understand the situation.
But he was able to see in the pictures the crappy work done by Re-Bath and even made a point to ask how Randy could possibly say that the job they did was acceptable.
Of course Randy Summy lost; after all he had no legal right to sue us since he never finished the job. You can’t sue for payment of an unfinished job. At least you can’t win. What a cheat and an idiot. OK that is repetitive. But you would probably repeat that too if it happened to you.
Unfortunately we did not win our counter suit, but the main reason for that is with only about two weeks notice we did not have time to prepare. As mentioned repeatedly earlier, we were not legally served.
In retrospect we guess it would have been better to not show up at the court at all, we were not served so no judgment would have been made. We would have “won” by default, or Randy would have had to re-file. But that is not the way we are, you see we follow the rules even when others are cheating.
After the judgment we contacted Re-Bath Corporate again and pointed out that we had followed the rules and met our obligations only to be left with an unfinished mess (that we paid for) in our bathroom due to the dishonest tactics of Re-Bath of California and Randy Summy.
They agreed that what was done to us by Randy Summy and Re-Bath of California was wrong and offered to have the installation redone. We of course told them it would have to be done by another branch of the company as it was fully proven that Re-Bath of California neither had the experience, skill or integrity to do the job correctly.
Oh, did we fail to mention that the wall panels had come off the walls by this time and were sagging and bellowing out? And this was only in December of 2007. Not even three months old and the installation, as crappy as it looked, became even worse and was failing in a multitude of ways. This is what is called a fact.
And there was mold all over the place. Another issue they guaranteed we would never have to deal with again. Every time we turn around we find they told more lies.
Oh yeah, the corner seat… What about it? It collapsed, could not hold the weight. (We are not big people either.) Mind you this was not the one they originally sold us. (Surprised?) It was a lower quality substitution they brought with them and told us it was a better unit. Like most other times they switched materials on us, we pointed out it did not look as nice as what we were sold, but they argued we would be pleased. And this was supposed to have a lifetime warranty? Cheats and liars, Re-Bath of CA can’t tell the truth for anything apparently.
Back to the story at hand, Re-Bath Corporate said they would correctly re-install the shower at no additional cost to us. They were going to have their best installers do the job. But when they could not get them to come to do the work, (this was many weeks later), they said they would have Re-Bath of San Diego come up to do the work. We were assured they were the best in the area and were not affiliated with Re-Bath of Ca. Well, one of those claims was true, the San Diego Re-Bath is not owned by the Summy family of shysters.
They scheduled the work to be done on Good Friday which was March 21st, 2008. It’s been almost six months since this horrid experience began.
Again we were told they would be able to do most (if not all) of the work in one day and finish some small details on Saturday. You probably know that is not how it played out…
Showing posts with label sloppy. Show all posts
Showing posts with label sloppy. Show all posts
Monday, August 11, 2008
Thursday, July 31, 2008
NEWS FLASH! Re-Bath of CA and Randy Summy are NOT LEGALLY LICENESED!
We had found out that the license Randy Summy was using on his contracts was actually his daddies. That, by the way, is against the law, and he knew it.
On 10-24-07 we called Randy Summy at 10:05AM, we dialed 562-426-1628 asked to speak to Randy’s daddy, Lloyd Summy and were told he was not in. We recognized the voice and asked if it was Randy speaking and he said yes and he asked if he could help, we told him that we wanted to talk to Lloyd Summy personally. He said he wasn’t in the office now. We asked when he would be back in the office and Randy said some time next week. We asked, what date would he be in next week and then Randy said in a couple of weeks, then he said sometime next month. Real Honest!
He asked if he could help again (obviously not sharp enough to know who he was talking to) and we said, we have this license number and think it is on your business card and he said “Oh, I don’t have that number on my card anymore” and then we asked “When did you take it off your card?”, he said “I don’t do any contracting under this license number.” We said good bye and hung up. Yes, that is another blatant lie as was mentioned earlier, it is in writing on the contract he and Re-Bath of California used to rip us off.
We subsequently found out Lloyd Summy’s past record of being a shyster is rather long. Use a business to rip people off, change the name when they get caught, start over and rip more people off, repeat… The boy is taking after his father no doubt… Slimy family practices… Shame on them!
On the same day, 10-24-07, Heidi finally called about 12:55 PM, (she was supposed to have called a day earlier). After talking with her for a bit we realized she did not have a copy of the letter from Randy we received 10-23-07. We faxed a copy to her at (480-833-7199) so she could see how ridiculous Randy’s assertions were and hopefully understand what we were dealing with. She told me she and her superior, VP of Re-Bath corporate, (and we find out later another disingenuous person to say the least), Norm Murdock had spoken to Randy and were going to let him “help” us. UNBELIEVABLE! We reiterated he was doing everything he could to NOT HELP US and we felt he was actually becoming “unhinged”.
Again, no call back or email from Heidi by about 6:00PM (as we were told to expect sometime in the afternoon), so we called and left a message requesting her to verify receipt of the fax.
(You have to do that with these people we have found out, they will deny receipt, and even lied about the time they received one particular fax, but that will be discussed later.)
Subsequently we were led to believe that Re-Bath corporate was going to help us get things taken care of after all, but they would not commit to specifics. We should have known better, because unfortunately we were about to be treated to another attempt by Randy to screw us even more…
AGAIN WE HAVE TO SAY, WE RECOMMEND YOU DO NOT DEAL WITH RE-BATH, YOU WILL REGRET IT!
On 10-24-07 we called Randy Summy at 10:05AM, we dialed 562-426-1628 asked to speak to Randy’s daddy, Lloyd Summy and were told he was not in. We recognized the voice and asked if it was Randy speaking and he said yes and he asked if he could help, we told him that we wanted to talk to Lloyd Summy personally. He said he wasn’t in the office now. We asked when he would be back in the office and Randy said some time next week. We asked, what date would he be in next week and then Randy said in a couple of weeks, then he said sometime next month. Real Honest!
He asked if he could help again (obviously not sharp enough to know who he was talking to) and we said, we have this license number and think it is on your business card and he said “Oh, I don’t have that number on my card anymore” and then we asked “When did you take it off your card?”, he said “I don’t do any contracting under this license number.” We said good bye and hung up. Yes, that is another blatant lie as was mentioned earlier, it is in writing on the contract he and Re-Bath of California used to rip us off.
We subsequently found out Lloyd Summy’s past record of being a shyster is rather long. Use a business to rip people off, change the name when they get caught, start over and rip more people off, repeat… The boy is taking after his father no doubt… Slimy family practices… Shame on them!
On the same day, 10-24-07, Heidi finally called about 12:55 PM, (she was supposed to have called a day earlier). After talking with her for a bit we realized she did not have a copy of the letter from Randy we received 10-23-07. We faxed a copy to her at (480-833-7199) so she could see how ridiculous Randy’s assertions were and hopefully understand what we were dealing with. She told me she and her superior, VP of Re-Bath corporate, (and we find out later another disingenuous person to say the least), Norm Murdock had spoken to Randy and were going to let him “help” us. UNBELIEVABLE! We reiterated he was doing everything he could to NOT HELP US and we felt he was actually becoming “unhinged”.
Again, no call back or email from Heidi by about 6:00PM (as we were told to expect sometime in the afternoon), so we called and left a message requesting her to verify receipt of the fax.
(You have to do that with these people we have found out, they will deny receipt, and even lied about the time they received one particular fax, but that will be discussed later.)
Subsequently we were led to believe that Re-Bath corporate was going to help us get things taken care of after all, but they would not commit to specifics. We should have known better, because unfortunately we were about to be treated to another attempt by Randy to screw us even more…
AGAIN WE HAVE TO SAY, WE RECOMMEND YOU DO NOT DEAL WITH RE-BATH, YOU WILL REGRET IT!
Monday, July 28, 2008
No Call? Well, no real surprise, At first…
Tuesday 10-23-07. No call from anyone at Re-Bath, not a surprise, it is their standard mode of operating. Seems the only time you can get a call back from this group is when they think you are ignorant fresh meat. But, we did receive a letter. (Not at all a suitable substitution for the phone call we were told to expect.) An interesting letter nonetheless from the deranged mind of Randy Summy in which he claims we are the ones who will not compromise. But in fact it is he that has refused to follow what we earlier had discussed. According to the letter, to him compromise means we accept the crappy job Re-Bath of California did, and the damage they caused, with no repairs and no warranty. He also accused us of harassing his employees and called us racists! He told us on the 6th it was our fault for not supervising the workers. Then he claims we were harassing them by checking on them (as he told us to) periodically on the 7th. Never mind that he told us it was our “responsibility” to make sure it was being done the way we wanted, and had we not “supervised” as he told us to do, they would have done even more improper and schlocky work. Not that they did what we asked or even what they agreed to do when we made comments and expressed our concerns about the way it was turning out anyway. Randy offers no resolutions, and refuses to carry on any discussion, he claims we twisted his words and his salesman’s words, yet he still won’t abide by what he told us he would do when he was here in person on the 12th. He was not present when the order was placed with the salesman, I’d like to know where he comes up with his versions. (They aren’t even the same version each time!) This letter we received was a response to correspondence we sent him outlining the issues at hand and some resolutions to them, including compromises by us. He breached the contract by : Not doing a One Day Installation. Not doing a “No Stress” job. Not doing a “No Mess” job. Not Finishing the project. Not doing what was agreed upon, both at the time of the sale, and at the time when he came out and said he would take care of it on the 12th of October. Plus he owes us for the damages to our property and aggravation and inconvenience caused by Randy and his agents being dishonest and not dealing professionally. We were willing to compromise with the window wall not being centered, and the thickness of the material sold us not being as thick, or as rigid as we were sold. Any compromise we discussed with Randy was accepted by him when it benefited him, but no balance was offered after the initial agreement. He retracted his counter offer, yet still expects us to uphold the compromises we offered. He only wants us to give up something for no return or benefit. He obviously does not understand the concept of two parties compromising. He wants us to accept the poor workmanship and substitution of sub standard materials, yet he is unwilling to even try to finish the job. This guy is being a sleazy snake. Talk about NO ETHICS! Our offers of compromise are now retracted as no agreement could be made with this arrogant liar. DO NOT DEAL WITH RE-BATH OF CALIFORNIA, OR ANY OTHER RE-BATH FOR THAT MATTER. You will probably be screwed and ripped-off like we were if you do!
No Call? Well, no real surprise, At first…
Tuesday 10-23-07. No call from anyone at Re-Bath, not a surprise, it is their standard mode of operating. Seems the only time you can get a call back from this group is when they think you are ignorant fresh meat.
But, we did receive a letter. (Not at all a suitable substitution for the phone call we were told to expect.) An interesting letter nonetheless from the deranged mind of Randy Summy in which he claims we are the ones who will not compromise. But in fact it is he that has refused to follow what we earlier had discussed. According to the letter, to him compromise means we accept the crappy job Re-Bath of California did, and the damage they caused, with no repairs and no warranty.
He also accused us of harassing his employees and called us racists! He told us on the 6th it was our fault for not supervising the workers. Then he claims we were harassing them by checking on them (as he told us to) periodically on the 7th.
Never mind that he told us it was our “responsibility” to make sure it was being done the way we wanted, and had we not “supervised” as he told us to do, they would have done even more improper and schlocky work.
Not that they did what we asked or even what they agreed to do when we made comments and expressed our concerns about the way it was turning out anyway.
Randy offers no resolutions, and refuses to carry on any discussion, he claims we twisted his words and his salesman’s words, yet he still won’t abide by what he told us he would do when he was here in person on the 12th.
He was not present when the order was placed with the salesman, I’d like to know where he comes up with his versions. (They aren’t even the same version each time!) This letter we received was a response to correspondence we sent him outlining the issues at hand and some resolutions to them, including compromises by us.
He breached the contract by :
Not doing a One Day Installation.
Not doing a “No Stress” job.
Not doing a “No Mess” job.
Not Finishing the project.
Not doing what was agreed upon, both at the time of the sale, and at the time when he came out and said he would take care of it on the 12th of October.
Plus he owes us for the damages to our property and aggravation and inconvenience caused by Randy and his agents being dishonest and not dealing professionally.
We were willing to compromise with the window wall not being centered, and the thickness of the material sold us not being as thick, or as rigid as we were sold. Any compromise we discussed with Randy was accepted by him when it benefited him, but no balance was offered after the initial agreement.
He retracted his counter offer, yet still expects us to uphold the compromises we offered. He only wants us to give up something for no return or benefit. He obviously does not understand the concept of two parties compromising. He wants us to accept the poor workmanship and substitution of sub standard materials, yet he is unwilling to even try to finish the job. This guy is being a sleazy snake. Talk about NO ETHICS!
Our offers of compromise are now retracted as no agreement could be made with this arrogant liar. DO NOT DEAL WITH RE-BATH OF CALIFORNIA, OR ANY OTHER RE-BATH FOR THAT MATTER. You will probably be screwed and ripped-off like we were if you do!
But, we did receive a letter. (Not at all a suitable substitution for the phone call we were told to expect.) An interesting letter nonetheless from the deranged mind of Randy Summy in which he claims we are the ones who will not compromise. But in fact it is he that has refused to follow what we earlier had discussed. According to the letter, to him compromise means we accept the crappy job Re-Bath of California did, and the damage they caused, with no repairs and no warranty.
He also accused us of harassing his employees and called us racists! He told us on the 6th it was our fault for not supervising the workers. Then he claims we were harassing them by checking on them (as he told us to) periodically on the 7th.
Never mind that he told us it was our “responsibility” to make sure it was being done the way we wanted, and had we not “supervised” as he told us to do, they would have done even more improper and schlocky work.
Not that they did what we asked or even what they agreed to do when we made comments and expressed our concerns about the way it was turning out anyway.
Randy offers no resolutions, and refuses to carry on any discussion, he claims we twisted his words and his salesman’s words, yet he still won’t abide by what he told us he would do when he was here in person on the 12th.
He was not present when the order was placed with the salesman, I’d like to know where he comes up with his versions. (They aren’t even the same version each time!) This letter we received was a response to correspondence we sent him outlining the issues at hand and some resolutions to them, including compromises by us.
He breached the contract by :
Not doing a One Day Installation.
Not doing a “No Stress” job.
Not doing a “No Mess” job.
Not Finishing the project.
Not doing what was agreed upon, both at the time of the sale, and at the time when he came out and said he would take care of it on the 12th of October.
Plus he owes us for the damages to our property and aggravation and inconvenience caused by Randy and his agents being dishonest and not dealing professionally.
We were willing to compromise with the window wall not being centered, and the thickness of the material sold us not being as thick, or as rigid as we were sold. Any compromise we discussed with Randy was accepted by him when it benefited him, but no balance was offered after the initial agreement.
He retracted his counter offer, yet still expects us to uphold the compromises we offered. He only wants us to give up something for no return or benefit. He obviously does not understand the concept of two parties compromising. He wants us to accept the poor workmanship and substitution of sub standard materials, yet he is unwilling to even try to finish the job. This guy is being a sleazy snake. Talk about NO ETHICS!
Our offers of compromise are now retracted as no agreement could be made with this arrogant liar. DO NOT DEAL WITH RE-BATH OF CALIFORNIA, OR ANY OTHER RE-BATH FOR THAT MATTER. You will probably be screwed and ripped-off like we were if you do!
Friday, July 25, 2008
Meeting of the weasel…
On Friday 10-12-07, Randy Summy showed up at 3:50 PM, first time we met the guy face to face, and the first time ever an agent of Re-Bath arrived on time from day one. He spent an hour viewing the shower and surrounding areas.
He immediately refused to take responsibility for the problems. Even though we conceded his salesman apparently misled us and we were willing to compromise, he was not willing to be fair.
He actually expected us to OK a cover up of the damaged floor before the wall was removed. As soon as the incorrectly installed wall gets removed more damage would happen to the floor. And you know damn well he’d blame us for that too.
He continued to blame us for ostensibly trusting the salesman. Sadly he even chastised us for believing and trusting what he himself said before we signed up with Re-Bath. Hard to believe, to our faces he actually blamed us for not getting what we wanted from him in writing even though he gave us his word and said his word is very good!? HUH? And he was holding the document he requested we write in his hand! And then he tentatively approved it. This guy can’t even keep on one side of any train of thought! Not a trustworthy person. Very disingenuous. No that’s not strong enough, or fully correct, he lied and used Bait & Switch tactics on this project!
He said they would give us the shampoo tray and grab bar we ordered and that Oscar said he’d install them. Give us what we ordered and paid for yet didn’t have installed? How nice.
We pointed out the inconvenience they had caused us in addition not executing the one-day installation. Remember, it has now been a full week since it was supposed to be done. He said he’d think of compensation. Why do we think he will not be fair in this issue of compensation…?
We asked him to put himself in our place, how would he like to be in this situation, especially when he had the power to resolve this almost a week ago? He countered back again blaming us for what the salesman did. Great customer service!
He said he’d call us Monday the 15th, at least we got him to give us his email address, (assuming it is correct).
Well, Saturday 10-20-07 rolls around and we have received no responses from Randy Summy or Heidi Seyler to our emails. (That’s five days past when he said he would contact us. Yep, seems he lies like a rug.) So we called Randy at 11:23 AM at the number he provided. Although he said he could be reached Saturdays, we got a message saying the office was closed. We left a message asking him to respond via phone or email, and repeated our phone number to make sure he couldn’t say he didn’t have it. Oh yeah, this is Randy Summy, (the guy who apparently lies to us regarding just about everything), we are dealing with...
We also called Heidi Seyler at 11:30 AM and left message asking for a response since it quite apparent Randy is trying to rip us off and is not addressing the issues we had discussed.
Two more days pass and it is now Monday 10-22-07. Spoke to Heidi and she told us Randy had asked her not to help us! Not to mediate! Of course, he is being dishonest in his representation of the situation to her, and he does not want to work with us, let alone be fair. We are surprised Re-Bath corporate is allowing this shyster to rip us off and not protect either the consumer, or what we thought was their good business reputation.
She said she would call back Tuesday the 23rd. What do you think? Very doubtful she will from these people's track record so far. Stay tuned…
We did a search for "Weasel Definitions". This is the first one of about 15 definitions.
http://www.google.com/search?hl=en&rlz=1G1GGLQ_ENUS342&q=define%3A+weasel&aq=0&aqi=l1g1&aql=&oq=weasel+Definition&gs_rfai=
Definitions of weasel on the Web:
A person who is regarded as treacherous or sneaky.
Just a point of clarification...
He immediately refused to take responsibility for the problems. Even though we conceded his salesman apparently misled us and we were willing to compromise, he was not willing to be fair.
He actually expected us to OK a cover up of the damaged floor before the wall was removed. As soon as the incorrectly installed wall gets removed more damage would happen to the floor. And you know damn well he’d blame us for that too.
He continued to blame us for ostensibly trusting the salesman. Sadly he even chastised us for believing and trusting what he himself said before we signed up with Re-Bath. Hard to believe, to our faces he actually blamed us for not getting what we wanted from him in writing even though he gave us his word and said his word is very good!? HUH? And he was holding the document he requested we write in his hand! And then he tentatively approved it. This guy can’t even keep on one side of any train of thought! Not a trustworthy person. Very disingenuous. No that’s not strong enough, or fully correct, he lied and used Bait & Switch tactics on this project!
He said they would give us the shampoo tray and grab bar we ordered and that Oscar said he’d install them. Give us what we ordered and paid for yet didn’t have installed? How nice.
We pointed out the inconvenience they had caused us in addition not executing the one-day installation. Remember, it has now been a full week since it was supposed to be done. He said he’d think of compensation. Why do we think he will not be fair in this issue of compensation…?
We asked him to put himself in our place, how would he like to be in this situation, especially when he had the power to resolve this almost a week ago? He countered back again blaming us for what the salesman did. Great customer service!
He said he’d call us Monday the 15th, at least we got him to give us his email address, (assuming it is correct).
Well, Saturday 10-20-07 rolls around and we have received no responses from Randy Summy or Heidi Seyler to our emails. (That’s five days past when he said he would contact us. Yep, seems he lies like a rug.) So we called Randy at 11:23 AM at the number he provided. Although he said he could be reached Saturdays, we got a message saying the office was closed. We left a message asking him to respond via phone or email, and repeated our phone number to make sure he couldn’t say he didn’t have it. Oh yeah, this is Randy Summy, (the guy who apparently lies to us regarding just about everything), we are dealing with...
We also called Heidi Seyler at 11:30 AM and left message asking for a response since it quite apparent Randy is trying to rip us off and is not addressing the issues we had discussed.
Two more days pass and it is now Monday 10-22-07. Spoke to Heidi and she told us Randy had asked her not to help us! Not to mediate! Of course, he is being dishonest in his representation of the situation to her, and he does not want to work with us, let alone be fair. We are surprised Re-Bath corporate is allowing this shyster to rip us off and not protect either the consumer, or what we thought was their good business reputation.
She said she would call back Tuesday the 23rd. What do you think? Very doubtful she will from these people's track record so far. Stay tuned…
We did a search for "Weasel Definitions". This is the first one of about 15 definitions.
http://www.google.com/search?hl=en&rlz=1G1GGLQ_ENUS342&q=define%3A+weasel&aq=0&aqi=l1g1&aql=&oq=weasel+Definition&gs_rfai=
Definitions of weasel on the Web:
A person who is regarded as treacherous or sneaky.
Just a point of clarification...
Tuesday, July 8, 2008
Since the Re-Bath of CA Franchise had proven their dishonesty and lack of abilities…
It is now Monday the 8th, four days after the “One Day Installation” began. We still have not been able to use our shower.
We waited to hear from Randy Summy at Re-Bath of California as we were told he would contact us on Monday morning. Of course we received no call from the jerk.
So we called the BBB and spoke with them from 11:00- 11:15 AM. To be fair we waited until a little after 2:00PM, since we still had not received the call from Randy, we filed a formal complaint with the BBB.
We figured if Randy had a problem with this, he would simply be reminded that Oscar told us he’d call him and that we should expect a call from Randy Monday (today) morning, they all have cell phones, and no valid excuses…
We called around and contacted Re-Bath Corporate in Arizona at 2:27PM at 480-844-1575.
Spoke with Heidi Seyler and explained our discontent with the service we received. She asked if we had any pictures. We sent her 12 photos with explanations and the commentary written during Saturday. She said she would call back by 4:30 the same day.
4:45PM rolls around and no call from her either. An email was sent asking her to call in the morning.
At 4:50PM we used the shower for the first time. We noticed white caulk imbedded in the clear silicone on the door frame. The door handle is installed backwards and not accessible from the inside. It was all we could do to not fall from slipping on what must be silicone residue slopped on the floor. And mind you they never installed the “safety” grab bar. Would have come in handy…
About 5:30 Heidi finally called and we discussed the photographs and commentary. She said she’ll call by 12:30PM Tuesday the 9th (the following day) after she speaks with Randy. We did not discuss with her the new issues we just noticed and experienced, figured she had enough to get started…
We waited to hear from Randy Summy at Re-Bath of California as we were told he would contact us on Monday morning. Of course we received no call from the jerk.
So we called the BBB and spoke with them from 11:00- 11:15 AM. To be fair we waited until a little after 2:00PM, since we still had not received the call from Randy, we filed a formal complaint with the BBB.
We figured if Randy had a problem with this, he would simply be reminded that Oscar told us he’d call him and that we should expect a call from Randy Monday (today) morning, they all have cell phones, and no valid excuses…
We called around and contacted Re-Bath Corporate in Arizona at 2:27PM at 480-844-1575.
Spoke with Heidi Seyler and explained our discontent with the service we received. She asked if we had any pictures. We sent her 12 photos with explanations and the commentary written during Saturday. She said she would call back by 4:30 the same day.
4:45PM rolls around and no call from her either. An email was sent asking her to call in the morning.
At 4:50PM we used the shower for the first time. We noticed white caulk imbedded in the clear silicone on the door frame. The door handle is installed backwards and not accessible from the inside. It was all we could do to not fall from slipping on what must be silicone residue slopped on the floor. And mind you they never installed the “safety” grab bar. Would have come in handy…
About 5:30 Heidi finally called and we discussed the photographs and commentary. She said she’ll call by 12:30PM Tuesday the 9th (the following day) after she speaks with Randy. We did not discuss with her the new issues we just noticed and experienced, figured she had enough to get started…
Monday, July 7, 2008
It’s still Saturday, and it ain’t getting’ better… Deeper maybe…
Oscar the sloppy installer showed how the window frame would help the mask look of the mismatched window wall tiles. It still is not even or what was assured would be done, but it is a minor (very minor) improvement, certainly not a fix.
We were asked to sign more authorizations of work to be done and informed that we had signed them earlier by Randy. We don’t know how that could be, after all, we declined signing. Now it seems Randy is claiming we had authorized things we did not authorize by signing other paperwork. What a lying sack of you know what! At 2:10 PM we asked Oscar when he thought he'd be done today, he said “by 5:00”.
"Really? How about 6:00? Just to be sure?".
He said "Yes, by 6:00 he'd be all done." (It was one of our birthdays and we had dinner plans with two other couples. We had already missed out on celebrating the night before due to these jerks.)
Since Randy implied it was our fault the installation, and everything else were done wrong, it was decided to check on Oscar today while he worked. We watched as he and his helper put up the fixture wall (where the shower head comes out), it looked nice and we were was relieved that no apparent damage had been done to the surrounding areas.
Checking back about 3:00 and we noticed fresh gouges in the ceiling. This was another item that had been addressed with John who assured us there had nothing to worry about as it was not an installation that would cause ceiling or wall damage that would be visible. A large concern, we knew that was a custom color and that we did not have any touch up, or even the paint code, John was told of this too. While we are aware what is on the contract, we are also quite aware of what was told to us and sold on by John.
At 6:00PM we checked and saw that the third wall was still not up, nor was the window frame installed.
Now Oscar says he'd be done about 7:30PM.
So much for the 7:30 reservations with our family to celebrate the Birthday.
We verified with Oscar mid-day and even added a buffer, but no, they can’t do what they say, EVER! Are they liars or incompetents? Or both? Great job on inconveniencing us on multiple levels!
7:30PM rolls around, and they are still “working” away, and we know it needs at least one more trip back to finish no matter what gets done.
ONE DAY INSTALLATION! Great slogan! Too bad it turned out to be just a bold faced lie!
Since we planned to go to a dinner party, we did not plan for food for dinner this night, and we can't leave while they are here, plus the fact we can't conveniently clean up as they have removed our primary bathroom from service.
8:00PM, the third wall lines do not line up to the window wall horizontally, even though we were told by Oscar it would, the caulking is uneven, and smeared on surfaces that need to be repainted, and the caulk is unpaintable according to the label.
It is the worst caulking job we have ever seen, EVER! Yes, it was that bad!
We pointed out that the fixtures are made of plastic, not metal as we were sold. The holder of the hand shower head won't even stay on the wall, it fell off at least three times just during our couple minute conversation, and that was without the weight of the shower head in it, never mind it did not match the pictures shown during the sales presentation.
At 8:30PM, we still cannot have dinner, we have missed the family party and the workmanship has declined severely so there was no benefits of having the work continue into the night.
At 8:50PM we look at what is considered by Oscar as "finished" and immediately see sloppy caulking, a gouge in the shower pan, crooked window corners, unevenness in the third wall as well as no caulk or support behind it so it is hollow and quite flexible. How many times did we point these things out as the day went by and we told Oscar it was not acceptable? At least 6 or 7 instances, except for the gouge which we just noticed!
We thought they would take more care, but there it is, THEY DON’T CARE! Clearly it cannot be our fault when we point these issues out and are told they will be done correctly and yet they still are not.
Also installed was a plastic, not metal, shower head and wand, AS WE WERE SOLD, and no inside horizontal bar for the door as we had before and were assured would be the same as when replaced. This was supposed to be an upgrade remodel, not a step down at premium prices. And they still have to come back to finish after two whole major inconvenient days?!
9:10 We see that the window framing (that was supposed to make that wall look nice, is crooked and the corners are still not on straight or even flush. We notice caulking tracked on the carpet. We had to have Oscar clean it twice, since leaving some on his first attempt to wipe it up was apparently acceptable to him. We still had to (clean it in front of him) for a third round since he was unwilling to clean it correctly. He must live in a pig sty to accept this level of “clean-up”.
Finally, 9:15PM, we are told not to use the shower until 24 more hours. That will be one more additional complete day of no use of our primary shower. So now paying a premium price for one day service has been for naught.
It has been a three day inconvenience, seasoned with disrespectful service and language.
At 9:25PM we went back up to look it over again and noticed the wall panel we had just complained about not having any caulk behind had been caved in by the light switch cover, it's looks cheap and very bad.
The light switches are not even or flush.
The wall is hollow, wavy and uneven.
The wooden door jamb is gouged and the caulking is not only uneven and sloppy, but has messes of it all over the jamb too. This is especially bad as it is what is in your face when sitting on the toilet.
The floor is now missing two several inch chunks from the corners and the trim that was there before is missing.
Where the fixture panel ends at the wall near the floor, it is a terrible fit and very messy job.
There is no caulking/sealant on the exterior of the shower door frame.
We also found a blob of dried caulk on our downstairs front door jamb, no where near the upstairs bathroom. Very sloppy, but now seemingly normal for this team of incompetent slobs.
We tried to sleep as it was an exhausting day, but unfortunately even that was not going to be an easy option. The adhesive they used to glue the wall panels on has stunk up our bedroom with an acidy, acridly pungent odor. Even with the windows open and a fan on, it reeks. And it continued to stink for days.
Never was this aspect of the installation mentioned, but by now, we are not surprised by anything these liars say or withhold. Now we get to wait for them to come back and finish, remember, they repeatedly stated and told us “You don’t pay us the balance until you’re 100% satisfied.” Think they are honest about that? Stay tuned and we’ll share the truth with you…
We were asked to sign more authorizations of work to be done and informed that we had signed them earlier by Randy. We don’t know how that could be, after all, we declined signing. Now it seems Randy is claiming we had authorized things we did not authorize by signing other paperwork. What a lying sack of you know what! At 2:10 PM we asked Oscar when he thought he'd be done today, he said “by 5:00”.
"Really? How about 6:00? Just to be sure?".
He said "Yes, by 6:00 he'd be all done." (It was one of our birthdays and we had dinner plans with two other couples. We had already missed out on celebrating the night before due to these jerks.)
Since Randy implied it was our fault the installation, and everything else were done wrong, it was decided to check on Oscar today while he worked. We watched as he and his helper put up the fixture wall (where the shower head comes out), it looked nice and we were was relieved that no apparent damage had been done to the surrounding areas.
Checking back about 3:00 and we noticed fresh gouges in the ceiling. This was another item that had been addressed with John who assured us there had nothing to worry about as it was not an installation that would cause ceiling or wall damage that would be visible. A large concern, we knew that was a custom color and that we did not have any touch up, or even the paint code, John was told of this too. While we are aware what is on the contract, we are also quite aware of what was told to us and sold on by John.
At 6:00PM we checked and saw that the third wall was still not up, nor was the window frame installed.
Now Oscar says he'd be done about 7:30PM.
So much for the 7:30 reservations with our family to celebrate the Birthday.
We verified with Oscar mid-day and even added a buffer, but no, they can’t do what they say, EVER! Are they liars or incompetents? Or both? Great job on inconveniencing us on multiple levels!
7:30PM rolls around, and they are still “working” away, and we know it needs at least one more trip back to finish no matter what gets done.
ONE DAY INSTALLATION! Great slogan! Too bad it turned out to be just a bold faced lie!
Since we planned to go to a dinner party, we did not plan for food for dinner this night, and we can't leave while they are here, plus the fact we can't conveniently clean up as they have removed our primary bathroom from service.
8:00PM, the third wall lines do not line up to the window wall horizontally, even though we were told by Oscar it would, the caulking is uneven, and smeared on surfaces that need to be repainted, and the caulk is unpaintable according to the label.
It is the worst caulking job we have ever seen, EVER! Yes, it was that bad!
We pointed out that the fixtures are made of plastic, not metal as we were sold. The holder of the hand shower head won't even stay on the wall, it fell off at least three times just during our couple minute conversation, and that was without the weight of the shower head in it, never mind it did not match the pictures shown during the sales presentation.
At 8:30PM, we still cannot have dinner, we have missed the family party and the workmanship has declined severely so there was no benefits of having the work continue into the night.
At 8:50PM we look at what is considered by Oscar as "finished" and immediately see sloppy caulking, a gouge in the shower pan, crooked window corners, unevenness in the third wall as well as no caulk or support behind it so it is hollow and quite flexible. How many times did we point these things out as the day went by and we told Oscar it was not acceptable? At least 6 or 7 instances, except for the gouge which we just noticed!
We thought they would take more care, but there it is, THEY DON’T CARE! Clearly it cannot be our fault when we point these issues out and are told they will be done correctly and yet they still are not.
Also installed was a plastic, not metal, shower head and wand, AS WE WERE SOLD, and no inside horizontal bar for the door as we had before and were assured would be the same as when replaced. This was supposed to be an upgrade remodel, not a step down at premium prices. And they still have to come back to finish after two whole major inconvenient days?!
9:10 We see that the window framing (that was supposed to make that wall look nice, is crooked and the corners are still not on straight or even flush. We notice caulking tracked on the carpet. We had to have Oscar clean it twice, since leaving some on his first attempt to wipe it up was apparently acceptable to him. We still had to (clean it in front of him) for a third round since he was unwilling to clean it correctly. He must live in a pig sty to accept this level of “clean-up”.
Finally, 9:15PM, we are told not to use the shower until 24 more hours. That will be one more additional complete day of no use of our primary shower. So now paying a premium price for one day service has been for naught.
It has been a three day inconvenience, seasoned with disrespectful service and language.
At 9:25PM we went back up to look it over again and noticed the wall panel we had just complained about not having any caulk behind had been caved in by the light switch cover, it's looks cheap and very bad.
The light switches are not even or flush.
The wall is hollow, wavy and uneven.
The wooden door jamb is gouged and the caulking is not only uneven and sloppy, but has messes of it all over the jamb too. This is especially bad as it is what is in your face when sitting on the toilet.
The floor is now missing two several inch chunks from the corners and the trim that was there before is missing.
Where the fixture panel ends at the wall near the floor, it is a terrible fit and very messy job.
There is no caulking/sealant on the exterior of the shower door frame.
We also found a blob of dried caulk on our downstairs front door jamb, no where near the upstairs bathroom. Very sloppy, but now seemingly normal for this team of incompetent slobs.
We tried to sleep as it was an exhausting day, but unfortunately even that was not going to be an easy option. The adhesive they used to glue the wall panels on has stunk up our bedroom with an acidy, acridly pungent odor. Even with the windows open and a fan on, it reeks. And it continued to stink for days.
Never was this aspect of the installation mentioned, but by now, we are not surprised by anything these liars say or withhold. Now we get to wait for them to come back and finish, remember, they repeatedly stated and told us “You don’t pay us the balance until you’re 100% satisfied.” Think they are honest about that? Stay tuned and we’ll share the truth with you…
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