Now Tuesday May 20th has rolled around and we have not had the use of our shower for another four days now due to the total and unrelenting incompetence of Re-Bath. We were told on Saturday the 17th that a plumber would be dispatched on Monday the 19th, but Re-Bath drug it’s feet and did not do what they said they would.
(Wow News Flash! Re-Bath Lied!? Naw, it happens all the time, put it on the back page, old news...)
We called Myrna at Re-Bath S.D. since she did not provide us with a valid email address the last time we spoke on the day before. (BTW, Talking with her is not an enjoyable experience, at least for us.)
There is no excuse for disabling a customer’s shower and then refusing to put it back in working order ASAP. You can’t tell us what Myrna, and possibly Heidi, were doing by causing delays wasn’t punitive, and Myrna had a copped really bitchy attitude towards us on the phone, but then again she showed that side of her back when her workers were late several weeks ago too.
After trying to get some action to get our shower back in working order via phone calls, we realized we were going to need a paper trail, so to speak, so we went back to reiterating most of our phone conversations in emails and Word documents, it was a way to keep things honest as the written word can cut down a lot on hearsay, and time has a way of twisting some memories. We had no idea how correct and beneficial that line of logic would turn out to be.
We had to call Re-Bath corporate now since Myrna was claiming it was out of her hands, yet she was the one who was to dispatch the plumber from San Diego. We never should have trusted her to initiate dispatching a plumber as we were told.
(Yeah, we really should have heeded that old Aesop’s Fable. Kick me once shame on the ass, kick me twice, shame on me. Ha, just noticed that, “ass”, how ironically appropriate!)
But really, who would expect anyone to believe that someone in Tempe Arizona would be required to dispatch a plumber from San Diego California to drive to Los Angeles California? We still don’t believe it. Why not use a good “local to the problem” plumber and expedite the repair instead of inconveniencing the customer as much as possible?
Hmmm, think we just hit on another something there; it is all about treating us as bad as they can get away with at this point. It’s the only thing that really jibes with the facts.
At this point it was getting ridiculous how they were saying it was everyone else’s responsibility and acting like we were really unreasonable for wanting a shower (our primary shower) to be useable! And this over a “One Day Installation” that was supposed to be finished about 8 months ago!
Re-Bath really sucks, (for lack of a better term)! But then again, they sure seem to try hard to. At least they can accomplish that one something they set out to do... They certainly have proved to us they cannot do what they advertise though.
Showing posts with label bad contractors. Show all posts
Showing posts with label bad contractors. Show all posts
Tuesday, August 26, 2008
Monday, August 18, 2008
Re-Bath Causes A Catastrophe
On the morning of Saturday May 17th, 2008, about two hours before the Re-Bath crew from San Diego was scheduled to arrive, we noticed our kitchen ceiling was significantly bowed. It was right under the bathroom in the same area as the earlier leak caused by Re-Bath of California. But now there was a 4 foot by 8 foot sag!
When the Re-Bath guys showed up on time, (HA! On time? Nope. On Re-Bath time maybe. Of course they were late again!), we showed them the ceiling and how it was apparently waterlogged.
They went to work removing the shower door and fixture wall; ironically (luckily?) the wall panel they came to replace was the wall the leak was behind. Imagine if they had not come to fix their last error, our ceiling would have probably fallen during the next week or so and done thousands more dollars of damage.
Once they exposed the pipes in the wall it was shooting a stream of water out of the joint THEY CLAIMED THEY FIXED! Re-Bath of San Diego badmouthed the shoddy work of Re-Bath of California and then proceeded to MAKE IT WORSE! Instead of a drip it was now a stream, a constant spray.
We checked in the attic adjacent to the shower and found it to be flooded.
The wood bathroom sub floor was now warped too.
They schlepped all the debris out of the house as fast as they could, but we were still able to get photos of it. It was obvious they were trying to down play the damage and amount of water logged materials. But what can you expect from this group? Dishonesty, lack of accountably and covering their asses are apparently the primary points of their job from what we’ve witnessed of them.
They even had the nerve to tell us it really wasn’t as wet as we thought it was after they spent some time covering it up. As if we were too stupid to know what we were seeing with our own eyes.
Oh, the big sag in the kitchen ceiling is not a clue that is as wet as we think?
The standing water in the attic we cleaned up is not as wet as we think?
The waterlogged as a wet sponge drywall they tried to hide isn’t as wet as we think?
The soaked insulation they tried to hide from us (but it leaked out the bag) isn’t as wet as we think?
How the hell do they know how wet we thought it was? The damage had been done, and this is their idea of damage control, moronic to say the least.
We’re sure you can tell by now how disgusted we are with the lies Re-Bath employees propagate as normal conversation. We don’t think they have the ability to be honest quite frankly. It would certainly cut into their business if they were required to be.
When the Re-Bath guys showed up on time, (HA! On time? Nope. On Re-Bath time maybe. Of course they were late again!), we showed them the ceiling and how it was apparently waterlogged.
They went to work removing the shower door and fixture wall; ironically (luckily?) the wall panel they came to replace was the wall the leak was behind. Imagine if they had not come to fix their last error, our ceiling would have probably fallen during the next week or so and done thousands more dollars of damage.
Once they exposed the pipes in the wall it was shooting a stream of water out of the joint THEY CLAIMED THEY FIXED! Re-Bath of San Diego badmouthed the shoddy work of Re-Bath of California and then proceeded to MAKE IT WORSE! Instead of a drip it was now a stream, a constant spray.
We checked in the attic adjacent to the shower and found it to be flooded.
The wood bathroom sub floor was now warped too.
They schlepped all the debris out of the house as fast as they could, but we were still able to get photos of it. It was obvious they were trying to down play the damage and amount of water logged materials. But what can you expect from this group? Dishonesty, lack of accountably and covering their asses are apparently the primary points of their job from what we’ve witnessed of them.
They even had the nerve to tell us it really wasn’t as wet as we thought it was after they spent some time covering it up. As if we were too stupid to know what we were seeing with our own eyes.
Oh, the big sag in the kitchen ceiling is not a clue that is as wet as we think?
The standing water in the attic we cleaned up is not as wet as we think?
The waterlogged as a wet sponge drywall they tried to hide isn’t as wet as we think?
The soaked insulation they tried to hide from us (but it leaked out the bag) isn’t as wet as we think?
How the hell do they know how wet we thought it was? The damage had been done, and this is their idea of damage control, moronic to say the least.
We’re sure you can tell by now how disgusted we are with the lies Re-Bath employees propagate as normal conversation. We don’t think they have the ability to be honest quite frankly. It would certainly cut into their business if they were required to be.
Re-Bath Causes A Catastrophe
On the morning of Saturday May 17th, 2008, about two hours before the Re-Bath crew from San Diego was scheduled to arrive, we noticed our kitchen ceiling was significantly bowed. It was right under the bathroom in the same area as the earlier leak caused by Re-Bath of California. But now there was a 4 foot by 8 foot sag!
When the Re-Bath guys showed up on time, (HA! On time? Nope. On Re-Bath time maybe. Of course they were late again!), we showed them the ceiling and how it was apparently waterlogged.
They went to work removing the shower door and fixture wall; ironically (luckily?) the wall panel they came to replace was the wall the leak was behind. Imagine if they had not come to fix their last error, our ceiling would have probably fallen during the next week or so and done thousands more dollars of damage.
Once they exposed the pipes in the wall it was shooting a stream of water out of the joint THEY CLAIMED THEY FIXED! Re-Bath of San Diego badmouthed the shoddy work of Re-Bath of California and then proceeded to MAKE IT WORSE! Instead of a drip it was now a stream, a constant spray.
We checked in the attic adjacent to the shower and found it to be flooded.
The wood bathroom sub floor was now warped too.
They schlepped all the debris out of the house as fast as they could, but we were still able to get photos of it. It was obvious they were trying to down play the damage and amount of water logged materials. But what can you expect from this group? Dishonesty, lack of accountably and covering their asses are apparently the primary points of their job from what we’ve witnessed of them.
They even had the nerve to tell us it really wasn’t as wet as we thought it was after they spent some time covering it up. As if we were too stupid to know what we were seeing with our own eyes.
Oh, the big sag in the kitchen ceiling is not a clue that is as wet as we think?
The standing water in the attic we cleaned up is not as wet as we think?
The waterlogged as a wet sponge drywall they tried to hide isn’t as wet as we think?
The soaked insulation they tried to hide from us (but it leaked out the bag) isn’t as wet as we think?
How the hell do they know how wet we thought it was? The damage had been done, and this is their idea of damage control, moronic to say the least.
We’re sure you can tell by now how disgusted we are with the lies Re-Bath employees propagate as normal conversation. We don’t think they have the ability to be honest quite frankly. It would certainly cut into their business if they were required to be.
When the Re-Bath guys showed up on time, (HA! On time? Nope. On Re-Bath time maybe. Of course they were late again!), we showed them the ceiling and how it was apparently waterlogged.
They went to work removing the shower door and fixture wall; ironically (luckily?) the wall panel they came to replace was the wall the leak was behind. Imagine if they had not come to fix their last error, our ceiling would have probably fallen during the next week or so and done thousands more dollars of damage.
Once they exposed the pipes in the wall it was shooting a stream of water out of the joint THEY CLAIMED THEY FIXED! Re-Bath of San Diego badmouthed the shoddy work of Re-Bath of California and then proceeded to MAKE IT WORSE! Instead of a drip it was now a stream, a constant spray.
We checked in the attic adjacent to the shower and found it to be flooded.
The wood bathroom sub floor was now warped too.
They schlepped all the debris out of the house as fast as they could, but we were still able to get photos of it. It was obvious they were trying to down play the damage and amount of water logged materials. But what can you expect from this group? Dishonesty, lack of accountably and covering their asses are apparently the primary points of their job from what we’ve witnessed of them.
They even had the nerve to tell us it really wasn’t as wet as we thought it was after they spent some time covering it up. As if we were too stupid to know what we were seeing with our own eyes.
Oh, the big sag in the kitchen ceiling is not a clue that is as wet as we think?
The standing water in the attic we cleaned up is not as wet as we think?
The waterlogged as a wet sponge drywall they tried to hide isn’t as wet as we think?
The soaked insulation they tried to hide from us (but it leaked out the bag) isn’t as wet as we think?
How the hell do they know how wet we thought it was? The damage had been done, and this is their idea of damage control, moronic to say the least.
We’re sure you can tell by now how disgusted we are with the lies Re-Bath employees propagate as normal conversation. We don’t think they have the ability to be honest quite frankly. It would certainly cut into their business if they were required to be.
Sunday, August 17, 2008
A Re-Bath Scam Theory
Well, instead of being able to get this next uncomfortable experience over in timely manner, once again we were told we had to wait for materials. This will turn out to be more than six weeks of waiting.
This has always had us wondering. When they really needed to, they showed up with materials the next day, but they make it sound like they have to make it just for you. Only when they come with the panels, they always have to cut them to fit onsite. And the pattern we chose we were told was one of most, if not the most, common pattern.
What gives? Are they lying? We think so, but about what? In this case we don’t know, or why? You would think the sooner they finished the job the sooner they would get paid.
Oh yeah, that’s right, they illegally charge the customer 50% down payment before “ordering” the materials. California law states that a down payment for this type of work is to be no more than $500.00 or 10% down.
Let’s see how this could work shall we?
We’ll bet they create this false wait time to somehow justify the excessive down payment. This way they rip off the consumer before they even provide anything tangible. And when they screw up on the installation, or just don’t finish it, they are already turning a profit. We wonder how many times they never come back to do the installation at all?
Then when they sue the unsuspecting customer for the balance they claim is due, they can’t lose in their mind. They already have most of what they want, (since they charged more than the materials actually cost), now they claim if the customer doesn’t pay up, they lose the warranty which frees Re-Bath from any responsibility, or if they some how collect, its pure profit on top of it all.
That plays out to be quite a scam don’t you think?! Conspiracy theory? You decide. We are just spit balling ideas...
This has always had us wondering. When they really needed to, they showed up with materials the next day, but they make it sound like they have to make it just for you. Only when they come with the panels, they always have to cut them to fit onsite. And the pattern we chose we were told was one of most, if not the most, common pattern.
What gives? Are they lying? We think so, but about what? In this case we don’t know, or why? You would think the sooner they finished the job the sooner they would get paid.
Oh yeah, that’s right, they illegally charge the customer 50% down payment before “ordering” the materials. California law states that a down payment for this type of work is to be no more than $500.00 or 10% down.
Let’s see how this could work shall we?
We’ll bet they create this false wait time to somehow justify the excessive down payment. This way they rip off the consumer before they even provide anything tangible. And when they screw up on the installation, or just don’t finish it, they are already turning a profit. We wonder how many times they never come back to do the installation at all?
Then when they sue the unsuspecting customer for the balance they claim is due, they can’t lose in their mind. They already have most of what they want, (since they charged more than the materials actually cost), now they claim if the customer doesn’t pay up, they lose the warranty which frees Re-Bath from any responsibility, or if they some how collect, its pure profit on top of it all.
That plays out to be quite a scam don’t you think?! Conspiracy theory? You decide. We are just spit balling ideas...
Tuesday, August 12, 2008
Re-Bath on time? No Way! That Would Require Consideration for the Customer
Someone had to be home to let these guys from San Diego Re-Bath in, so we took time off work to be home at the prescribed AM time on Friday March 21st, 2008. Of course they showed up late, after all it is the Re-Bath way. So when they arrived mid-day, (effectively robbing us of a half days pay) they say they now probably won’t be able to finish in one day. You do remember the ads, ONE DAY INSTALLATION? Don’t you believe it. And this was for a job that already had the bulk of the work done. More like a retrofit than a new full demo rebuild job.
Well, maybe if they could show up on time they could do the job in the time frame they sell you on? Maybe? Too much to ask? For them, yes. That would require honesty or integrity, two things Re-Bath is very short on.
(They claimed there was a wreck on the freeway that tied them up, but when we searched the internet for evidence of this “wreck” we could not find any mention of it and we never heard any mention of it on the news. They described a very scary sounding roll over accident. And they were very thorough in their description of this “accident”, where it was, what happened and the vehicles involved. This is a key point as it comes up again later.)
Good thing we scheduled them to come on Friday. Even though they said it was going to be a one day job, you know damn well if they came on Saturday they would not have finished, and they would not come back until Heaven knows when since the following Sunday was Easter. We made it clear we had family coming over on Sunday, and we were assured they would be done. (Too bad it would not be done correctly…)
Once they removed the acrylic wall panel that has the plumbing behind it, we found out that Re-Bath of CA had created a leak when they installed the plumbing, (unlicensed plumbing work too).
It had been leaking for months!
We checked the kitchen ceiling downstairs, (the bathroom is above the kitchen) and it appeared the leak had only damaged a section that was over some wall cabinets. Being fair people, (that’s a trait that will get you screwed royally when dealing with Re-Bath), we did not require them to repair the damage they had now caused to our downstairs ceiling as it was not visible and we figured we’d always have cabinets there.
If you are nice to them it’s like blood in the water to a shark.
The leak obviously had to be stopped. So the San Diego Re-Bath guys told us they could fix it. But now we were without water in the whole house, as it had to be shut off, for a few hours. Never mind the inconvenience (you may recall the Re-Bath slogan “No Inconvenience”, Ha Ha, right…).
We never should have trusted them, but they said they could do it as it wasn’t really plumbing work, just a re-soldering of a fitting. (You probably guessed they don’t have a plumbing license either, you’re right.) But they attempted to (and claimed they did) fix it nonetheless, and much to our detriment as we will sadly find out later.
Ironically they were bad mouthing (justifiably) the shoddy work and sloppiness of the “finished” job Re-Bath of Ca did. We guess they figured if they made fun of the crap the last guys did we would think they were on our side. We saw it as lack of professionalism.
Well, they worked all afternoon and into the evening; we even fed them dinner as well as gave them soft drinks and bottled water throughout the day, that’s just the way we are. We guess they took our courtesy as us being suckers.
Mind you we missed being able to share another family oriented celebration due to Re-Bath’s pattern of not arriving on time and not finishing in the time frame they establish. But since we were hoping to be done with this nightmare and were willing to persevere through yet another round of what they call bath improvement we just accepted it as par for the course...
Well, maybe if they could show up on time they could do the job in the time frame they sell you on? Maybe? Too much to ask? For them, yes. That would require honesty or integrity, two things Re-Bath is very short on.
(They claimed there was a wreck on the freeway that tied them up, but when we searched the internet for evidence of this “wreck” we could not find any mention of it and we never heard any mention of it on the news. They described a very scary sounding roll over accident. And they were very thorough in their description of this “accident”, where it was, what happened and the vehicles involved. This is a key point as it comes up again later.)
Good thing we scheduled them to come on Friday. Even though they said it was going to be a one day job, you know damn well if they came on Saturday they would not have finished, and they would not come back until Heaven knows when since the following Sunday was Easter. We made it clear we had family coming over on Sunday, and we were assured they would be done. (Too bad it would not be done correctly…)
Once they removed the acrylic wall panel that has the plumbing behind it, we found out that Re-Bath of CA had created a leak when they installed the plumbing, (unlicensed plumbing work too).
It had been leaking for months!
We checked the kitchen ceiling downstairs, (the bathroom is above the kitchen) and it appeared the leak had only damaged a section that was over some wall cabinets. Being fair people, (that’s a trait that will get you screwed royally when dealing with Re-Bath), we did not require them to repair the damage they had now caused to our downstairs ceiling as it was not visible and we figured we’d always have cabinets there.
If you are nice to them it’s like blood in the water to a shark.
The leak obviously had to be stopped. So the San Diego Re-Bath guys told us they could fix it. But now we were without water in the whole house, as it had to be shut off, for a few hours. Never mind the inconvenience (you may recall the Re-Bath slogan “No Inconvenience”, Ha Ha, right…).
We never should have trusted them, but they said they could do it as it wasn’t really plumbing work, just a re-soldering of a fitting. (You probably guessed they don’t have a plumbing license either, you’re right.) But they attempted to (and claimed they did) fix it nonetheless, and much to our detriment as we will sadly find out later.
Ironically they were bad mouthing (justifiably) the shoddy work and sloppiness of the “finished” job Re-Bath of Ca did. We guess they figured if they made fun of the crap the last guys did we would think they were on our side. We saw it as lack of professionalism.
Well, they worked all afternoon and into the evening; we even fed them dinner as well as gave them soft drinks and bottled water throughout the day, that’s just the way we are. We guess they took our courtesy as us being suckers.
Mind you we missed being able to share another family oriented celebration due to Re-Bath’s pattern of not arriving on time and not finishing in the time frame they establish. But since we were hoping to be done with this nightmare and were willing to persevere through yet another round of what they call bath improvement we just accepted it as par for the course...
Monday, August 11, 2008
Re-Bath is making it harder and harder for us to believe anything they tell us.
We went to court and we were appalled at the lies told by Randy Summy under oath. We were surprised the judge did not call him on them too, but since he was an “English as a second language” judge we think Randy got away with a lot due to the judges inability to understand the situation.
But he was able to see in the pictures the crappy work done by Re-Bath and even made a point to ask how Randy could possibly say that the job they did was acceptable.
Of course Randy Summy lost; after all he had no legal right to sue us since he never finished the job. You can’t sue for payment of an unfinished job. At least you can’t win. What a cheat and an idiot. OK that is repetitive. But you would probably repeat that too if it happened to you.
Unfortunately we did not win our counter suit, but the main reason for that is with only about two weeks notice we did not have time to prepare. As mentioned repeatedly earlier, we were not legally served.
In retrospect we guess it would have been better to not show up at the court at all, we were not served so no judgment would have been made. We would have “won” by default, or Randy would have had to re-file. But that is not the way we are, you see we follow the rules even when others are cheating.
After the judgment we contacted Re-Bath Corporate again and pointed out that we had followed the rules and met our obligations only to be left with an unfinished mess (that we paid for) in our bathroom due to the dishonest tactics of Re-Bath of California and Randy Summy.
They agreed that what was done to us by Randy Summy and Re-Bath of California was wrong and offered to have the installation redone. We of course told them it would have to be done by another branch of the company as it was fully proven that Re-Bath of California neither had the experience, skill or integrity to do the job correctly.
Oh, did we fail to mention that the wall panels had come off the walls by this time and were sagging and bellowing out? And this was only in December of 2007. Not even three months old and the installation, as crappy as it looked, became even worse and was failing in a multitude of ways. This is what is called a fact.
And there was mold all over the place. Another issue they guaranteed we would never have to deal with again. Every time we turn around we find they told more lies.
Oh yeah, the corner seat… What about it? It collapsed, could not hold the weight. (We are not big people either.) Mind you this was not the one they originally sold us. (Surprised?) It was a lower quality substitution they brought with them and told us it was a better unit. Like most other times they switched materials on us, we pointed out it did not look as nice as what we were sold, but they argued we would be pleased. And this was supposed to have a lifetime warranty? Cheats and liars, Re-Bath of CA can’t tell the truth for anything apparently.
Back to the story at hand, Re-Bath Corporate said they would correctly re-install the shower at no additional cost to us. They were going to have their best installers do the job. But when they could not get them to come to do the work, (this was many weeks later), they said they would have Re-Bath of San Diego come up to do the work. We were assured they were the best in the area and were not affiliated with Re-Bath of Ca. Well, one of those claims was true, the San Diego Re-Bath is not owned by the Summy family of shysters.
They scheduled the work to be done on Good Friday which was March 21st, 2008. It’s been almost six months since this horrid experience began.
Again we were told they would be able to do most (if not all) of the work in one day and finish some small details on Saturday. You probably know that is not how it played out…
But he was able to see in the pictures the crappy work done by Re-Bath and even made a point to ask how Randy could possibly say that the job they did was acceptable.
Of course Randy Summy lost; after all he had no legal right to sue us since he never finished the job. You can’t sue for payment of an unfinished job. At least you can’t win. What a cheat and an idiot. OK that is repetitive. But you would probably repeat that too if it happened to you.
Unfortunately we did not win our counter suit, but the main reason for that is with only about two weeks notice we did not have time to prepare. As mentioned repeatedly earlier, we were not legally served.
In retrospect we guess it would have been better to not show up at the court at all, we were not served so no judgment would have been made. We would have “won” by default, or Randy would have had to re-file. But that is not the way we are, you see we follow the rules even when others are cheating.
After the judgment we contacted Re-Bath Corporate again and pointed out that we had followed the rules and met our obligations only to be left with an unfinished mess (that we paid for) in our bathroom due to the dishonest tactics of Re-Bath of California and Randy Summy.
They agreed that what was done to us by Randy Summy and Re-Bath of California was wrong and offered to have the installation redone. We of course told them it would have to be done by another branch of the company as it was fully proven that Re-Bath of California neither had the experience, skill or integrity to do the job correctly.
Oh, did we fail to mention that the wall panels had come off the walls by this time and were sagging and bellowing out? And this was only in December of 2007. Not even three months old and the installation, as crappy as it looked, became even worse and was failing in a multitude of ways. This is what is called a fact.
And there was mold all over the place. Another issue they guaranteed we would never have to deal with again. Every time we turn around we find they told more lies.
Oh yeah, the corner seat… What about it? It collapsed, could not hold the weight. (We are not big people either.) Mind you this was not the one they originally sold us. (Surprised?) It was a lower quality substitution they brought with them and told us it was a better unit. Like most other times they switched materials on us, we pointed out it did not look as nice as what we were sold, but they argued we would be pleased. And this was supposed to have a lifetime warranty? Cheats and liars, Re-Bath of CA can’t tell the truth for anything apparently.
Back to the story at hand, Re-Bath Corporate said they would correctly re-install the shower at no additional cost to us. They were going to have their best installers do the job. But when they could not get them to come to do the work, (this was many weeks later), they said they would have Re-Bath of San Diego come up to do the work. We were assured they were the best in the area and were not affiliated with Re-Bath of Ca. Well, one of those claims was true, the San Diego Re-Bath is not owned by the Summy family of shysters.
They scheduled the work to be done on Good Friday which was March 21st, 2008. It’s been almost six months since this horrid experience began.
Again we were told they would be able to do most (if not all) of the work in one day and finish some small details on Saturday. You probably know that is not how it played out…
Monday, July 28, 2008
No Call? Well, no real surprise, At first…
Tuesday 10-23-07. No call from anyone at Re-Bath, not a surprise, it is their standard mode of operating. Seems the only time you can get a call back from this group is when they think you are ignorant fresh meat. But, we did receive a letter. (Not at all a suitable substitution for the phone call we were told to expect.) An interesting letter nonetheless from the deranged mind of Randy Summy in which he claims we are the ones who will not compromise. But in fact it is he that has refused to follow what we earlier had discussed. According to the letter, to him compromise means we accept the crappy job Re-Bath of California did, and the damage they caused, with no repairs and no warranty. He also accused us of harassing his employees and called us racists! He told us on the 6th it was our fault for not supervising the workers. Then he claims we were harassing them by checking on them (as he told us to) periodically on the 7th. Never mind that he told us it was our “responsibility” to make sure it was being done the way we wanted, and had we not “supervised” as he told us to do, they would have done even more improper and schlocky work. Not that they did what we asked or even what they agreed to do when we made comments and expressed our concerns about the way it was turning out anyway. Randy offers no resolutions, and refuses to carry on any discussion, he claims we twisted his words and his salesman’s words, yet he still won’t abide by what he told us he would do when he was here in person on the 12th. He was not present when the order was placed with the salesman, I’d like to know where he comes up with his versions. (They aren’t even the same version each time!) This letter we received was a response to correspondence we sent him outlining the issues at hand and some resolutions to them, including compromises by us. He breached the contract by : Not doing a One Day Installation. Not doing a “No Stress” job. Not doing a “No Mess” job. Not Finishing the project. Not doing what was agreed upon, both at the time of the sale, and at the time when he came out and said he would take care of it on the 12th of October. Plus he owes us for the damages to our property and aggravation and inconvenience caused by Randy and his agents being dishonest and not dealing professionally. We were willing to compromise with the window wall not being centered, and the thickness of the material sold us not being as thick, or as rigid as we were sold. Any compromise we discussed with Randy was accepted by him when it benefited him, but no balance was offered after the initial agreement. He retracted his counter offer, yet still expects us to uphold the compromises we offered. He only wants us to give up something for no return or benefit. He obviously does not understand the concept of two parties compromising. He wants us to accept the poor workmanship and substitution of sub standard materials, yet he is unwilling to even try to finish the job. This guy is being a sleazy snake. Talk about NO ETHICS! Our offers of compromise are now retracted as no agreement could be made with this arrogant liar. DO NOT DEAL WITH RE-BATH OF CALIFORNIA, OR ANY OTHER RE-BATH FOR THAT MATTER. You will probably be screwed and ripped-off like we were if you do!
No Call? Well, no real surprise, At first…
Tuesday 10-23-07. No call from anyone at Re-Bath, not a surprise, it is their standard mode of operating. Seems the only time you can get a call back from this group is when they think you are ignorant fresh meat.
But, we did receive a letter. (Not at all a suitable substitution for the phone call we were told to expect.) An interesting letter nonetheless from the deranged mind of Randy Summy in which he claims we are the ones who will not compromise. But in fact it is he that has refused to follow what we earlier had discussed. According to the letter, to him compromise means we accept the crappy job Re-Bath of California did, and the damage they caused, with no repairs and no warranty.
He also accused us of harassing his employees and called us racists! He told us on the 6th it was our fault for not supervising the workers. Then he claims we were harassing them by checking on them (as he told us to) periodically on the 7th.
Never mind that he told us it was our “responsibility” to make sure it was being done the way we wanted, and had we not “supervised” as he told us to do, they would have done even more improper and schlocky work.
Not that they did what we asked or even what they agreed to do when we made comments and expressed our concerns about the way it was turning out anyway.
Randy offers no resolutions, and refuses to carry on any discussion, he claims we twisted his words and his salesman’s words, yet he still won’t abide by what he told us he would do when he was here in person on the 12th.
He was not present when the order was placed with the salesman, I’d like to know where he comes up with his versions. (They aren’t even the same version each time!) This letter we received was a response to correspondence we sent him outlining the issues at hand and some resolutions to them, including compromises by us.
He breached the contract by :
Not doing a One Day Installation.
Not doing a “No Stress” job.
Not doing a “No Mess” job.
Not Finishing the project.
Not doing what was agreed upon, both at the time of the sale, and at the time when he came out and said he would take care of it on the 12th of October.
Plus he owes us for the damages to our property and aggravation and inconvenience caused by Randy and his agents being dishonest and not dealing professionally.
We were willing to compromise with the window wall not being centered, and the thickness of the material sold us not being as thick, or as rigid as we were sold. Any compromise we discussed with Randy was accepted by him when it benefited him, but no balance was offered after the initial agreement.
He retracted his counter offer, yet still expects us to uphold the compromises we offered. He only wants us to give up something for no return or benefit. He obviously does not understand the concept of two parties compromising. He wants us to accept the poor workmanship and substitution of sub standard materials, yet he is unwilling to even try to finish the job. This guy is being a sleazy snake. Talk about NO ETHICS!
Our offers of compromise are now retracted as no agreement could be made with this arrogant liar. DO NOT DEAL WITH RE-BATH OF CALIFORNIA, OR ANY OTHER RE-BATH FOR THAT MATTER. You will probably be screwed and ripped-off like we were if you do!
But, we did receive a letter. (Not at all a suitable substitution for the phone call we were told to expect.) An interesting letter nonetheless from the deranged mind of Randy Summy in which he claims we are the ones who will not compromise. But in fact it is he that has refused to follow what we earlier had discussed. According to the letter, to him compromise means we accept the crappy job Re-Bath of California did, and the damage they caused, with no repairs and no warranty.
He also accused us of harassing his employees and called us racists! He told us on the 6th it was our fault for not supervising the workers. Then he claims we were harassing them by checking on them (as he told us to) periodically on the 7th.
Never mind that he told us it was our “responsibility” to make sure it was being done the way we wanted, and had we not “supervised” as he told us to do, they would have done even more improper and schlocky work.
Not that they did what we asked or even what they agreed to do when we made comments and expressed our concerns about the way it was turning out anyway.
Randy offers no resolutions, and refuses to carry on any discussion, he claims we twisted his words and his salesman’s words, yet he still won’t abide by what he told us he would do when he was here in person on the 12th.
He was not present when the order was placed with the salesman, I’d like to know where he comes up with his versions. (They aren’t even the same version each time!) This letter we received was a response to correspondence we sent him outlining the issues at hand and some resolutions to them, including compromises by us.
He breached the contract by :
Not doing a One Day Installation.
Not doing a “No Stress” job.
Not doing a “No Mess” job.
Not Finishing the project.
Not doing what was agreed upon, both at the time of the sale, and at the time when he came out and said he would take care of it on the 12th of October.
Plus he owes us for the damages to our property and aggravation and inconvenience caused by Randy and his agents being dishonest and not dealing professionally.
We were willing to compromise with the window wall not being centered, and the thickness of the material sold us not being as thick, or as rigid as we were sold. Any compromise we discussed with Randy was accepted by him when it benefited him, but no balance was offered after the initial agreement.
He retracted his counter offer, yet still expects us to uphold the compromises we offered. He only wants us to give up something for no return or benefit. He obviously does not understand the concept of two parties compromising. He wants us to accept the poor workmanship and substitution of sub standard materials, yet he is unwilling to even try to finish the job. This guy is being a sleazy snake. Talk about NO ETHICS!
Our offers of compromise are now retracted as no agreement could be made with this arrogant liar. DO NOT DEAL WITH RE-BATH OF CALIFORNIA, OR ANY OTHER RE-BATH FOR THAT MATTER. You will probably be screwed and ripped-off like we were if you do!
Friday, July 25, 2008
Meeting of the weasel…
On Friday 10-12-07, Randy Summy showed up at 3:50 PM, first time we met the guy face to face, and the first time ever an agent of Re-Bath arrived on time from day one. He spent an hour viewing the shower and surrounding areas.
He immediately refused to take responsibility for the problems. Even though we conceded his salesman apparently misled us and we were willing to compromise, he was not willing to be fair.
He actually expected us to OK a cover up of the damaged floor before the wall was removed. As soon as the incorrectly installed wall gets removed more damage would happen to the floor. And you know damn well he’d blame us for that too.
He continued to blame us for ostensibly trusting the salesman. Sadly he even chastised us for believing and trusting what he himself said before we signed up with Re-Bath. Hard to believe, to our faces he actually blamed us for not getting what we wanted from him in writing even though he gave us his word and said his word is very good!? HUH? And he was holding the document he requested we write in his hand! And then he tentatively approved it. This guy can’t even keep on one side of any train of thought! Not a trustworthy person. Very disingenuous. No that’s not strong enough, or fully correct, he lied and used Bait & Switch tactics on this project!
He said they would give us the shampoo tray and grab bar we ordered and that Oscar said he’d install them. Give us what we ordered and paid for yet didn’t have installed? How nice.
We pointed out the inconvenience they had caused us in addition not executing the one-day installation. Remember, it has now been a full week since it was supposed to be done. He said he’d think of compensation. Why do we think he will not be fair in this issue of compensation…?
We asked him to put himself in our place, how would he like to be in this situation, especially when he had the power to resolve this almost a week ago? He countered back again blaming us for what the salesman did. Great customer service!
He said he’d call us Monday the 15th, at least we got him to give us his email address, (assuming it is correct).
Well, Saturday 10-20-07 rolls around and we have received no responses from Randy Summy or Heidi Seyler to our emails. (That’s five days past when he said he would contact us. Yep, seems he lies like a rug.) So we called Randy at 11:23 AM at the number he provided. Although he said he could be reached Saturdays, we got a message saying the office was closed. We left a message asking him to respond via phone or email, and repeated our phone number to make sure he couldn’t say he didn’t have it. Oh yeah, this is Randy Summy, (the guy who apparently lies to us regarding just about everything), we are dealing with...
We also called Heidi Seyler at 11:30 AM and left message asking for a response since it quite apparent Randy is trying to rip us off and is not addressing the issues we had discussed.
Two more days pass and it is now Monday 10-22-07. Spoke to Heidi and she told us Randy had asked her not to help us! Not to mediate! Of course, he is being dishonest in his representation of the situation to her, and he does not want to work with us, let alone be fair. We are surprised Re-Bath corporate is allowing this shyster to rip us off and not protect either the consumer, or what we thought was their good business reputation.
She said she would call back Tuesday the 23rd. What do you think? Very doubtful she will from these people's track record so far. Stay tuned…
We did a search for "Weasel Definitions". This is the first one of about 15 definitions.
http://www.google.com/search?hl=en&rlz=1G1GGLQ_ENUS342&q=define%3A+weasel&aq=0&aqi=l1g1&aql=&oq=weasel+Definition&gs_rfai=
Definitions of weasel on the Web:
A person who is regarded as treacherous or sneaky.
Just a point of clarification...
He immediately refused to take responsibility for the problems. Even though we conceded his salesman apparently misled us and we were willing to compromise, he was not willing to be fair.
He actually expected us to OK a cover up of the damaged floor before the wall was removed. As soon as the incorrectly installed wall gets removed more damage would happen to the floor. And you know damn well he’d blame us for that too.
He continued to blame us for ostensibly trusting the salesman. Sadly he even chastised us for believing and trusting what he himself said before we signed up with Re-Bath. Hard to believe, to our faces he actually blamed us for not getting what we wanted from him in writing even though he gave us his word and said his word is very good!? HUH? And he was holding the document he requested we write in his hand! And then he tentatively approved it. This guy can’t even keep on one side of any train of thought! Not a trustworthy person. Very disingenuous. No that’s not strong enough, or fully correct, he lied and used Bait & Switch tactics on this project!
He said they would give us the shampoo tray and grab bar we ordered and that Oscar said he’d install them. Give us what we ordered and paid for yet didn’t have installed? How nice.
We pointed out the inconvenience they had caused us in addition not executing the one-day installation. Remember, it has now been a full week since it was supposed to be done. He said he’d think of compensation. Why do we think he will not be fair in this issue of compensation…?
We asked him to put himself in our place, how would he like to be in this situation, especially when he had the power to resolve this almost a week ago? He countered back again blaming us for what the salesman did. Great customer service!
He said he’d call us Monday the 15th, at least we got him to give us his email address, (assuming it is correct).
Well, Saturday 10-20-07 rolls around and we have received no responses from Randy Summy or Heidi Seyler to our emails. (That’s five days past when he said he would contact us. Yep, seems he lies like a rug.) So we called Randy at 11:23 AM at the number he provided. Although he said he could be reached Saturdays, we got a message saying the office was closed. We left a message asking him to respond via phone or email, and repeated our phone number to make sure he couldn’t say he didn’t have it. Oh yeah, this is Randy Summy, (the guy who apparently lies to us regarding just about everything), we are dealing with...
We also called Heidi Seyler at 11:30 AM and left message asking for a response since it quite apparent Randy is trying to rip us off and is not addressing the issues we had discussed.
Two more days pass and it is now Monday 10-22-07. Spoke to Heidi and she told us Randy had asked her not to help us! Not to mediate! Of course, he is being dishonest in his representation of the situation to her, and he does not want to work with us, let alone be fair. We are surprised Re-Bath corporate is allowing this shyster to rip us off and not protect either the consumer, or what we thought was their good business reputation.
She said she would call back Tuesday the 23rd. What do you think? Very doubtful she will from these people's track record so far. Stay tuned…
We did a search for "Weasel Definitions". This is the first one of about 15 definitions.
http://www.google.com/search?hl=en&rlz=1G1GGLQ_ENUS342&q=define%3A+weasel&aq=0&aqi=l1g1&aql=&oq=weasel+Definition&gs_rfai=
Definitions of weasel on the Web:
A person who is regarded as treacherous or sneaky.
Just a point of clarification...
Tuesday, July 8, 2008
Since the Re-Bath of CA Franchise had proven their dishonesty and lack of abilities…
It is now Monday the 8th, four days after the “One Day Installation” began. We still have not been able to use our shower.
We waited to hear from Randy Summy at Re-Bath of California as we were told he would contact us on Monday morning. Of course we received no call from the jerk.
So we called the BBB and spoke with them from 11:00- 11:15 AM. To be fair we waited until a little after 2:00PM, since we still had not received the call from Randy, we filed a formal complaint with the BBB.
We figured if Randy had a problem with this, he would simply be reminded that Oscar told us he’d call him and that we should expect a call from Randy Monday (today) morning, they all have cell phones, and no valid excuses…
We called around and contacted Re-Bath Corporate in Arizona at 2:27PM at 480-844-1575.
Spoke with Heidi Seyler and explained our discontent with the service we received. She asked if we had any pictures. We sent her 12 photos with explanations and the commentary written during Saturday. She said she would call back by 4:30 the same day.
4:45PM rolls around and no call from her either. An email was sent asking her to call in the morning.
At 4:50PM we used the shower for the first time. We noticed white caulk imbedded in the clear silicone on the door frame. The door handle is installed backwards and not accessible from the inside. It was all we could do to not fall from slipping on what must be silicone residue slopped on the floor. And mind you they never installed the “safety” grab bar. Would have come in handy…
About 5:30 Heidi finally called and we discussed the photographs and commentary. She said she’ll call by 12:30PM Tuesday the 9th (the following day) after she speaks with Randy. We did not discuss with her the new issues we just noticed and experienced, figured she had enough to get started…
We waited to hear from Randy Summy at Re-Bath of California as we were told he would contact us on Monday morning. Of course we received no call from the jerk.
So we called the BBB and spoke with them from 11:00- 11:15 AM. To be fair we waited until a little after 2:00PM, since we still had not received the call from Randy, we filed a formal complaint with the BBB.
We figured if Randy had a problem with this, he would simply be reminded that Oscar told us he’d call him and that we should expect a call from Randy Monday (today) morning, they all have cell phones, and no valid excuses…
We called around and contacted Re-Bath Corporate in Arizona at 2:27PM at 480-844-1575.
Spoke with Heidi Seyler and explained our discontent with the service we received. She asked if we had any pictures. We sent her 12 photos with explanations and the commentary written during Saturday. She said she would call back by 4:30 the same day.
4:45PM rolls around and no call from her either. An email was sent asking her to call in the morning.
At 4:50PM we used the shower for the first time. We noticed white caulk imbedded in the clear silicone on the door frame. The door handle is installed backwards and not accessible from the inside. It was all we could do to not fall from slipping on what must be silicone residue slopped on the floor. And mind you they never installed the “safety” grab bar. Would have come in handy…
About 5:30 Heidi finally called and we discussed the photographs and commentary. She said she’ll call by 12:30PM Tuesday the 9th (the following day) after she speaks with Randy. We did not discuss with her the new issues we just noticed and experienced, figured she had enough to get started…
Monday, July 7, 2008
It’s still Saturday, and it ain’t getting’ better… Deeper maybe…
Oscar the sloppy installer showed how the window frame would help the mask look of the mismatched window wall tiles. It still is not even or what was assured would be done, but it is a minor (very minor) improvement, certainly not a fix.
We were asked to sign more authorizations of work to be done and informed that we had signed them earlier by Randy. We don’t know how that could be, after all, we declined signing. Now it seems Randy is claiming we had authorized things we did not authorize by signing other paperwork. What a lying sack of you know what! At 2:10 PM we asked Oscar when he thought he'd be done today, he said “by 5:00”.
"Really? How about 6:00? Just to be sure?".
He said "Yes, by 6:00 he'd be all done." (It was one of our birthdays and we had dinner plans with two other couples. We had already missed out on celebrating the night before due to these jerks.)
Since Randy implied it was our fault the installation, and everything else were done wrong, it was decided to check on Oscar today while he worked. We watched as he and his helper put up the fixture wall (where the shower head comes out), it looked nice and we were was relieved that no apparent damage had been done to the surrounding areas.
Checking back about 3:00 and we noticed fresh gouges in the ceiling. This was another item that had been addressed with John who assured us there had nothing to worry about as it was not an installation that would cause ceiling or wall damage that would be visible. A large concern, we knew that was a custom color and that we did not have any touch up, or even the paint code, John was told of this too. While we are aware what is on the contract, we are also quite aware of what was told to us and sold on by John.
At 6:00PM we checked and saw that the third wall was still not up, nor was the window frame installed.
Now Oscar says he'd be done about 7:30PM.
So much for the 7:30 reservations with our family to celebrate the Birthday.
We verified with Oscar mid-day and even added a buffer, but no, they can’t do what they say, EVER! Are they liars or incompetents? Or both? Great job on inconveniencing us on multiple levels!
7:30PM rolls around, and they are still “working” away, and we know it needs at least one more trip back to finish no matter what gets done.
ONE DAY INSTALLATION! Great slogan! Too bad it turned out to be just a bold faced lie!
Since we planned to go to a dinner party, we did not plan for food for dinner this night, and we can't leave while they are here, plus the fact we can't conveniently clean up as they have removed our primary bathroom from service.
8:00PM, the third wall lines do not line up to the window wall horizontally, even though we were told by Oscar it would, the caulking is uneven, and smeared on surfaces that need to be repainted, and the caulk is unpaintable according to the label.
It is the worst caulking job we have ever seen, EVER! Yes, it was that bad!
We pointed out that the fixtures are made of plastic, not metal as we were sold. The holder of the hand shower head won't even stay on the wall, it fell off at least three times just during our couple minute conversation, and that was without the weight of the shower head in it, never mind it did not match the pictures shown during the sales presentation.
At 8:30PM, we still cannot have dinner, we have missed the family party and the workmanship has declined severely so there was no benefits of having the work continue into the night.
At 8:50PM we look at what is considered by Oscar as "finished" and immediately see sloppy caulking, a gouge in the shower pan, crooked window corners, unevenness in the third wall as well as no caulk or support behind it so it is hollow and quite flexible. How many times did we point these things out as the day went by and we told Oscar it was not acceptable? At least 6 or 7 instances, except for the gouge which we just noticed!
We thought they would take more care, but there it is, THEY DON’T CARE! Clearly it cannot be our fault when we point these issues out and are told they will be done correctly and yet they still are not.
Also installed was a plastic, not metal, shower head and wand, AS WE WERE SOLD, and no inside horizontal bar for the door as we had before and were assured would be the same as when replaced. This was supposed to be an upgrade remodel, not a step down at premium prices. And they still have to come back to finish after two whole major inconvenient days?!
9:10 We see that the window framing (that was supposed to make that wall look nice, is crooked and the corners are still not on straight or even flush. We notice caulking tracked on the carpet. We had to have Oscar clean it twice, since leaving some on his first attempt to wipe it up was apparently acceptable to him. We still had to (clean it in front of him) for a third round since he was unwilling to clean it correctly. He must live in a pig sty to accept this level of “clean-up”.
Finally, 9:15PM, we are told not to use the shower until 24 more hours. That will be one more additional complete day of no use of our primary shower. So now paying a premium price for one day service has been for naught.
It has been a three day inconvenience, seasoned with disrespectful service and language.
At 9:25PM we went back up to look it over again and noticed the wall panel we had just complained about not having any caulk behind had been caved in by the light switch cover, it's looks cheap and very bad.
The light switches are not even or flush.
The wall is hollow, wavy and uneven.
The wooden door jamb is gouged and the caulking is not only uneven and sloppy, but has messes of it all over the jamb too. This is especially bad as it is what is in your face when sitting on the toilet.
The floor is now missing two several inch chunks from the corners and the trim that was there before is missing.
Where the fixture panel ends at the wall near the floor, it is a terrible fit and very messy job.
There is no caulking/sealant on the exterior of the shower door frame.
We also found a blob of dried caulk on our downstairs front door jamb, no where near the upstairs bathroom. Very sloppy, but now seemingly normal for this team of incompetent slobs.
We tried to sleep as it was an exhausting day, but unfortunately even that was not going to be an easy option. The adhesive they used to glue the wall panels on has stunk up our bedroom with an acidy, acridly pungent odor. Even with the windows open and a fan on, it reeks. And it continued to stink for days.
Never was this aspect of the installation mentioned, but by now, we are not surprised by anything these liars say or withhold. Now we get to wait for them to come back and finish, remember, they repeatedly stated and told us “You don’t pay us the balance until you’re 100% satisfied.” Think they are honest about that? Stay tuned and we’ll share the truth with you…
We were asked to sign more authorizations of work to be done and informed that we had signed them earlier by Randy. We don’t know how that could be, after all, we declined signing. Now it seems Randy is claiming we had authorized things we did not authorize by signing other paperwork. What a lying sack of you know what! At 2:10 PM we asked Oscar when he thought he'd be done today, he said “by 5:00”.
"Really? How about 6:00? Just to be sure?".
He said "Yes, by 6:00 he'd be all done." (It was one of our birthdays and we had dinner plans with two other couples. We had already missed out on celebrating the night before due to these jerks.)
Since Randy implied it was our fault the installation, and everything else were done wrong, it was decided to check on Oscar today while he worked. We watched as he and his helper put up the fixture wall (where the shower head comes out), it looked nice and we were was relieved that no apparent damage had been done to the surrounding areas.
Checking back about 3:00 and we noticed fresh gouges in the ceiling. This was another item that had been addressed with John who assured us there had nothing to worry about as it was not an installation that would cause ceiling or wall damage that would be visible. A large concern, we knew that was a custom color and that we did not have any touch up, or even the paint code, John was told of this too. While we are aware what is on the contract, we are also quite aware of what was told to us and sold on by John.
At 6:00PM we checked and saw that the third wall was still not up, nor was the window frame installed.
Now Oscar says he'd be done about 7:30PM.
So much for the 7:30 reservations with our family to celebrate the Birthday.
We verified with Oscar mid-day and even added a buffer, but no, they can’t do what they say, EVER! Are they liars or incompetents? Or both? Great job on inconveniencing us on multiple levels!
7:30PM rolls around, and they are still “working” away, and we know it needs at least one more trip back to finish no matter what gets done.
ONE DAY INSTALLATION! Great slogan! Too bad it turned out to be just a bold faced lie!
Since we planned to go to a dinner party, we did not plan for food for dinner this night, and we can't leave while they are here, plus the fact we can't conveniently clean up as they have removed our primary bathroom from service.
8:00PM, the third wall lines do not line up to the window wall horizontally, even though we were told by Oscar it would, the caulking is uneven, and smeared on surfaces that need to be repainted, and the caulk is unpaintable according to the label.
It is the worst caulking job we have ever seen, EVER! Yes, it was that bad!
We pointed out that the fixtures are made of plastic, not metal as we were sold. The holder of the hand shower head won't even stay on the wall, it fell off at least three times just during our couple minute conversation, and that was without the weight of the shower head in it, never mind it did not match the pictures shown during the sales presentation.
At 8:30PM, we still cannot have dinner, we have missed the family party and the workmanship has declined severely so there was no benefits of having the work continue into the night.
At 8:50PM we look at what is considered by Oscar as "finished" and immediately see sloppy caulking, a gouge in the shower pan, crooked window corners, unevenness in the third wall as well as no caulk or support behind it so it is hollow and quite flexible. How many times did we point these things out as the day went by and we told Oscar it was not acceptable? At least 6 or 7 instances, except for the gouge which we just noticed!
We thought they would take more care, but there it is, THEY DON’T CARE! Clearly it cannot be our fault when we point these issues out and are told they will be done correctly and yet they still are not.
Also installed was a plastic, not metal, shower head and wand, AS WE WERE SOLD, and no inside horizontal bar for the door as we had before and were assured would be the same as when replaced. This was supposed to be an upgrade remodel, not a step down at premium prices. And they still have to come back to finish after two whole major inconvenient days?!
9:10 We see that the window framing (that was supposed to make that wall look nice, is crooked and the corners are still not on straight or even flush. We notice caulking tracked on the carpet. We had to have Oscar clean it twice, since leaving some on his first attempt to wipe it up was apparently acceptable to him. We still had to (clean it in front of him) for a third round since he was unwilling to clean it correctly. He must live in a pig sty to accept this level of “clean-up”.
Finally, 9:15PM, we are told not to use the shower until 24 more hours. That will be one more additional complete day of no use of our primary shower. So now paying a premium price for one day service has been for naught.
It has been a three day inconvenience, seasoned with disrespectful service and language.
At 9:25PM we went back up to look it over again and noticed the wall panel we had just complained about not having any caulk behind had been caved in by the light switch cover, it's looks cheap and very bad.
The light switches are not even or flush.
The wall is hollow, wavy and uneven.
The wooden door jamb is gouged and the caulking is not only uneven and sloppy, but has messes of it all over the jamb too. This is especially bad as it is what is in your face when sitting on the toilet.
The floor is now missing two several inch chunks from the corners and the trim that was there before is missing.
Where the fixture panel ends at the wall near the floor, it is a terrible fit and very messy job.
There is no caulking/sealant on the exterior of the shower door frame.
We also found a blob of dried caulk on our downstairs front door jamb, no where near the upstairs bathroom. Very sloppy, but now seemingly normal for this team of incompetent slobs.
We tried to sleep as it was an exhausting day, but unfortunately even that was not going to be an easy option. The adhesive they used to glue the wall panels on has stunk up our bedroom with an acidy, acridly pungent odor. Even with the windows open and a fan on, it reeks. And it continued to stink for days.
Never was this aspect of the installation mentioned, but by now, we are not surprised by anything these liars say or withhold. Now we get to wait for them to come back and finish, remember, they repeatedly stated and told us “You don’t pay us the balance until you’re 100% satisfied.” Think they are honest about that? Stay tuned and we’ll share the truth with you…
Wednesday, July 2, 2008
Do we dare to hope they can finish today?
It’s a new day and we wait and wait for the 8:30AM Saturday morning (next day) call so we can hopefully get this mess fixed in a timely manner. We are usually optimistic, but our patience is waning…
So, Randy finally calls Saturday morning at 9:56AM. 90 minutes late.
He starts off blaming us for not stopping Oscar from cutting and installing the window wall incorrectly. (There’s more of that great customer service!) We tried to explain to him Oscar said he knew what was supposed to be done, and Oscar did not ask us or even alert us that he was going to cut it that way. We did not even know he had begun installing the panels until we took a look. He is supposed to be the professional, not us.
We were always very clear and adamant about the tile design being installed symmetrically to the window and walls, and we did mention that to Oscar as well as having multiple discussions with John prior to agreeing to have the work done. At the time of the sales pitch, John said it is the way they always do it. Either he didn’t know what he was talking about, or he was just giving lip service.
Randy says he will call back soon after they discuss the problem with other people. Wonder why they had not done that in the wasted 90 minutes prior?
Two hours later and no call, hmmm… (We find out later that is status quo for all phone action with Re-Bath.)
At 12:15 PM we called the number Randy called us from, it was an "invalid number" according to the recording. We called the number he said we could contact him on and got the "we are closed" message. We left a message, never did get a response from him. He’s great at making threats and demands, but in reality he is a coward and hides behind an answering machine.
At 12:18 (coincidence…?) Oscar called and told me he was on his way, should be another 25 minutes or so. When asked why he wasn't here hours earlier as he said he would be he said it was because "they were discussing the situation", whatever that means. He also at that point said that now we could not use the shower for 24 hours after it was finished, contrary to the "you can use it tonight" he said Friday morning. Yep, real honesty and integrity with this bunch…
When Oscar arrived he did bring something of a warranty (mentioned earlier) written by Randy Summy, but it did not address the specific issues of concern that had been discussed many times with Randy and John of Re-Bath. Oscar was informed of this as Randy was not able to be reached, (like it mattered to him or anyone at Re-Bath for that matter).
Our biggest fear and reason we asked for the written warranty was to protect us if a water leak happened due to their work to insure that they would repair of all subsequent damage. Due the fact this is an upstairs shower and it could become very costly. (Maybe it was a premonition we had?)
A bit later Oscar said Randy asked for us to write up what we wanted in the additional warranty; we did and told Oscar we had a hard copy for him. He left it here. Wonder why Randy did not call me directly? Oh, we know why and have already stated it…
Oscar also brought a copy of the contract stating that the tiles and grout lines would not line up in the corner due to the limitations of the design. But that was expressly covered by John and was explained to me that it only had to do with the one wall that went between the entry door and the shower corner, NOT the window wall, which was to be CENTERED.
It is interesting how the contract is worded so vaguely and ambiguously, it can be interpreted in multiple ways. When asked for clarification on those points John the salesman repeatedly said it was only the width of the cut tiles that the contract was talking about. Now we are given a different interpretation to cover the mistakes they made. Nothing in the photos or Re-Bath showroom had bad alignment like they installed at our home.
Oscar also forgot to bring the grab rail he did not bring on Friday. So now they say the job won't be done until Tuesday? “One Day Installation” is now stretched to five days!
Work finally begins about 1:00PM, late a good four hours plus from what we were led to believe the start time would be… And they only bring one panel to replace the two they messed up. They tell us that is all that is available. Funny, when we chose that style we were told it was one of the most popular patterns/styles so there is plenty of material, but now “it has to be made just for us”. Then where did they get that one? Good thing we were wearing boots as it was getting pretty deep… Actually it was just them being as difficult and stubborn to us as they could...
So, Randy finally calls Saturday morning at 9:56AM. 90 minutes late.
He starts off blaming us for not stopping Oscar from cutting and installing the window wall incorrectly. (There’s more of that great customer service!) We tried to explain to him Oscar said he knew what was supposed to be done, and Oscar did not ask us or even alert us that he was going to cut it that way. We did not even know he had begun installing the panels until we took a look. He is supposed to be the professional, not us.
We were always very clear and adamant about the tile design being installed symmetrically to the window and walls, and we did mention that to Oscar as well as having multiple discussions with John prior to agreeing to have the work done. At the time of the sales pitch, John said it is the way they always do it. Either he didn’t know what he was talking about, or he was just giving lip service.
Randy says he will call back soon after they discuss the problem with other people. Wonder why they had not done that in the wasted 90 minutes prior?
Two hours later and no call, hmmm… (We find out later that is status quo for all phone action with Re-Bath.)
At 12:15 PM we called the number Randy called us from, it was an "invalid number" according to the recording. We called the number he said we could contact him on and got the "we are closed" message. We left a message, never did get a response from him. He’s great at making threats and demands, but in reality he is a coward and hides behind an answering machine.
At 12:18 (coincidence…?) Oscar called and told me he was on his way, should be another 25 minutes or so. When asked why he wasn't here hours earlier as he said he would be he said it was because "they were discussing the situation", whatever that means. He also at that point said that now we could not use the shower for 24 hours after it was finished, contrary to the "you can use it tonight" he said Friday morning. Yep, real honesty and integrity with this bunch…
When Oscar arrived he did bring something of a warranty (mentioned earlier) written by Randy Summy, but it did not address the specific issues of concern that had been discussed many times with Randy and John of Re-Bath. Oscar was informed of this as Randy was not able to be reached, (like it mattered to him or anyone at Re-Bath for that matter).
Our biggest fear and reason we asked for the written warranty was to protect us if a water leak happened due to their work to insure that they would repair of all subsequent damage. Due the fact this is an upstairs shower and it could become very costly. (Maybe it was a premonition we had?)
A bit later Oscar said Randy asked for us to write up what we wanted in the additional warranty; we did and told Oscar we had a hard copy for him. He left it here. Wonder why Randy did not call me directly? Oh, we know why and have already stated it…
Oscar also brought a copy of the contract stating that the tiles and grout lines would not line up in the corner due to the limitations of the design. But that was expressly covered by John and was explained to me that it only had to do with the one wall that went between the entry door and the shower corner, NOT the window wall, which was to be CENTERED.
It is interesting how the contract is worded so vaguely and ambiguously, it can be interpreted in multiple ways. When asked for clarification on those points John the salesman repeatedly said it was only the width of the cut tiles that the contract was talking about. Now we are given a different interpretation to cover the mistakes they made. Nothing in the photos or Re-Bath showroom had bad alignment like they installed at our home.
Oscar also forgot to bring the grab rail he did not bring on Friday. So now they say the job won't be done until Tuesday? “One Day Installation” is now stretched to five days!
Work finally begins about 1:00PM, late a good four hours plus from what we were led to believe the start time would be… And they only bring one panel to replace the two they messed up. They tell us that is all that is available. Funny, when we chose that style we were told it was one of the most popular patterns/styles so there is plenty of material, but now “it has to be made just for us”. Then where did they get that one? Good thing we were wearing boots as it was getting pretty deep… Actually it was just them being as difficult and stubborn to us as they could...
Tuesday, July 1, 2008
An early indication of the value of Re-Bath’s word…
We have to share a pertinent part of the conversation had with Randy of Re-Bath on the first day of attempted installation. (The tone of conversation changed quite a bit once things were not going the way we were sold/told they would.) Since he refused to accept responsibility, he said he was noting that we approved exactly what was done so far before they continued work. (In other words he was lying about what was being said to him.) We said NO WAY repeatedly and refused to agree, but he persisted.
In what world can a contractor really believe he can make verbal change of contract that the consumer vehemently disapproves of and expect it to be valid?
We wonder what makes him think is it OK for him to make verbal attempts to change our contract, albeit contested ones, yet not even follow the written contract.
Randy kept repeating the mantra of "verbal contracts mean nothing". An interesting stance since we did not buy from him and he did not know what was sold to us apparently, (he was not the salesman, John Park was the salseman), but we did speak with him via the phone prior to purchasing with questions about what we thought were left out of the contract and warranty wording. He assured us over the phone that what was being requested would be fulfilled and he promised to back it up in writing.
We thought it interesting how he had done a 180 to suit himself once the installer was not doing what was agreed upon in both the written contract and the oral agreements made with the salesman.We had repeatedly asked for a clearly written warranty that said they covered all potential damage if there was a leak due to their workmanship or products.
(Their written lifetime warranty is vague and being the potential for catastrophe as this was an upstairs installation, we felt it was the honest thing for them to do.)
We were repeatedly assured we would get it. Oscar the installer brought something of a warranty written by Randy Summy, but it did not address the specific issues of concern that were clearly discussed many times with both Randy and John (the salesman) of Re-Bath.So, at that point, we were still waiting for it.
We made it clear, since they agreed to provide it before starting work, and repeated it when the down payment was made, without the warranty we would not make the final payment.
We figured they would provide it eventually since another quote they are found of throwing around (and have proven to us to be meaningless by the way) is “You don’t make the final payment until you are fully satisfied.”
If that was true it is doubtful they would ever collect that final payment honestly.
In what world can a contractor really believe he can make verbal change of contract that the consumer vehemently disapproves of and expect it to be valid?
We wonder what makes him think is it OK for him to make verbal attempts to change our contract, albeit contested ones, yet not even follow the written contract.
Randy kept repeating the mantra of "verbal contracts mean nothing". An interesting stance since we did not buy from him and he did not know what was sold to us apparently, (he was not the salesman, John Park was the salseman), but we did speak with him via the phone prior to purchasing with questions about what we thought were left out of the contract and warranty wording. He assured us over the phone that what was being requested would be fulfilled and he promised to back it up in writing.
We thought it interesting how he had done a 180 to suit himself once the installer was not doing what was agreed upon in both the written contract and the oral agreements made with the salesman.We had repeatedly asked for a clearly written warranty that said they covered all potential damage if there was a leak due to their workmanship or products.
(Their written lifetime warranty is vague and being the potential for catastrophe as this was an upstairs installation, we felt it was the honest thing for them to do.)
We were repeatedly assured we would get it. Oscar the installer brought something of a warranty written by Randy Summy, but it did not address the specific issues of concern that were clearly discussed many times with both Randy and John (the salesman) of Re-Bath.So, at that point, we were still waiting for it.
We made it clear, since they agreed to provide it before starting work, and repeated it when the down payment was made, without the warranty we would not make the final payment.
We figured they would provide it eventually since another quote they are found of throwing around (and have proven to us to be meaningless by the way) is “You don’t make the final payment until you are fully satisfied.”
If that was true it is doubtful they would ever collect that final payment honestly.
Thursday, June 26, 2008
First Day and the Incompetence Becomes Apparent
On the day (it was a Friday) of the scheduled “One Day” installation, the installer, (Oscar) showed up late. He brought a helper that we later learned was an illegal alien and not authorized to work for anyone including Re-Bath. Later Oscar denied having a helper at all, said he was there alone, even though he was with him at our home for two days, and we as well as our neighbors all witnessed this fact. We also found out Oscar was not a licensed contractor. It showed, what a hack. Being late, Oscar pointed out that they may not be 100% finished by the end of the day, but the shower would be usable; they would come back the next day to finish the “minor” cosmetic items they may not get to. We trusted Re-Bath and its employees to install what we were sold; instead they tore out the old shower and installed a cheap generic shower pan, not even a Re-Bath brand shower pan that we were sold as being such high quality. We were asked to review the wall material they were installing and compared it to the sales samples we still had. It was significantly thinner and softer. A case of Bait and Switch, in other words, Fraud in our view. We called Re-Bath. They tried to tell us it was the same exact material and thickness, but when you have both materials at one time to compare side by side, it is very obvious they were not the same. They kept telling us it was ¼ inch thick (0.25 inches). Not a chance, it was closer to 0.090 inches thick (well under 1/8 inch). That is more than one half the thickness, to be clear…
They lied to our faces about the thickness. Unfortunately they had already torn up our bathroom so we had no choice but to accept the sub-standard thinner material they brought. It was rapidly becoming obvious they were not going to be done in one day as we were sold, and that the shower would certainly not be usable by the evening. We allowed them to do their job uninterrupted, but when we checked on their progress we noticed they had installed the first wall without centering it. This was something discussed thoroughly with the salesman as the enclosure, walls and window are symmetrical. The salesman told me they always center the tiles to the wall, it was the way they always did it. The installer also told me he knew what to do and had discussed it with the salesman and had the drawings made by him. To not have the tile pattern centered (as it was on the existing design) would look awful. And it did look awful the way they cut and installed it. We again called Re-Bath and explained the situation. Randy, a “manager” copped an attitude and actually blamed us right off the bat for the problem for “not supervising them”! These guys sell themselves as the professionals, why should the customer have to supervise them when they say they know what they are doing? Then the two Re-Bath “managers” both argued “the way it was installed is the only way it could fit”. It’s a square wall they cut the material to fit. It fits however they want it to. By the way, neither of these jerks had even been to our home. Great customer service, blame the customer when you screw up. But the stupidity did not stop there… We had told Oscar to stop before calling Re-Bath, when we got off the phone he had already marked the panel with a pen to cut, again in the wrong place no less! We told him to wait so measurements could be made to show him how it should look. In the short time of about two to three minutes it took to measure the wall and existing tile and come back to show him his error, he scored it, and ruined that panel too. Unbelievable! Randy was called back and we (THE CUSTOMER! Not the INSTALLER who MADE THE CUT) were promptly blamed for the cutting mistake Oscar had just made too. Do you see a pattern here? We do, Re-Bath not taking responsibility for anything they do wrong. Next Randy threatened to leave our (primary mind you) bathroom torn up for four weeks if we didn’t agree to accept the crappy work and improper installation that was being done at the time. He even had the audacity to tell us we had approved what had transpired so far. We don’t know in what world one would think that multiple phone calls complaining about the terrible work that does not match the contract constitutes approval. We began to think he has psychological defects as well as being an apparent liar. Since there was no way to finish the installation that day due to the installers incompetence of destroying two of the three panels that needed to be installed, we agreed to have them come back the next day with new materials and redo and finish what they had started. We were assured they could finish the next day. So much for “One Day” or “No Inconvenience” as we were sold, let alone the sub-quality materials they installed. They were to contact us by 8:30 AM…
They lied to our faces about the thickness. Unfortunately they had already torn up our bathroom so we had no choice but to accept the sub-standard thinner material they brought. It was rapidly becoming obvious they were not going to be done in one day as we were sold, and that the shower would certainly not be usable by the evening. We allowed them to do their job uninterrupted, but when we checked on their progress we noticed they had installed the first wall without centering it. This was something discussed thoroughly with the salesman as the enclosure, walls and window are symmetrical. The salesman told me they always center the tiles to the wall, it was the way they always did it. The installer also told me he knew what to do and had discussed it with the salesman and had the drawings made by him. To not have the tile pattern centered (as it was on the existing design) would look awful. And it did look awful the way they cut and installed it. We again called Re-Bath and explained the situation. Randy, a “manager” copped an attitude and actually blamed us right off the bat for the problem for “not supervising them”! These guys sell themselves as the professionals, why should the customer have to supervise them when they say they know what they are doing? Then the two Re-Bath “managers” both argued “the way it was installed is the only way it could fit”. It’s a square wall they cut the material to fit. It fits however they want it to. By the way, neither of these jerks had even been to our home. Great customer service, blame the customer when you screw up. But the stupidity did not stop there… We had told Oscar to stop before calling Re-Bath, when we got off the phone he had already marked the panel with a pen to cut, again in the wrong place no less! We told him to wait so measurements could be made to show him how it should look. In the short time of about two to three minutes it took to measure the wall and existing tile and come back to show him his error, he scored it, and ruined that panel too. Unbelievable! Randy was called back and we (THE CUSTOMER! Not the INSTALLER who MADE THE CUT) were promptly blamed for the cutting mistake Oscar had just made too. Do you see a pattern here? We do, Re-Bath not taking responsibility for anything they do wrong. Next Randy threatened to leave our (primary mind you) bathroom torn up for four weeks if we didn’t agree to accept the crappy work and improper installation that was being done at the time. He even had the audacity to tell us we had approved what had transpired so far. We don’t know in what world one would think that multiple phone calls complaining about the terrible work that does not match the contract constitutes approval. We began to think he has psychological defects as well as being an apparent liar. Since there was no way to finish the installation that day due to the installers incompetence of destroying two of the three panels that needed to be installed, we agreed to have them come back the next day with new materials and redo and finish what they had started. We were assured they could finish the next day. So much for “One Day” or “No Inconvenience” as we were sold, let alone the sub-quality materials they installed. They were to contact us by 8:30 AM…
Wednesday, June 25, 2008
The Beginning of a Nightmare
Back in August of 2007 we contracted we Re-Bath to do a "One Day, No-Mess, No Stress, No Inconvenience” remodel of our small upstairs bathroom shower.
What a mistake it turned out to be for us!
The salesman showed up late both times he came over. We found out later he was not even licensed, as required by California State Law, and the Re-Bath of Long Beach owner was later fined by the California State Contractors board for that fact.
After we contracted with him (Re-Bath) the salesman was apparently either terminated, or came to his senses and left on his own accord, before the job was done.
We thought we had done our homework about the company; we had seen their national ads on T.V. and found nothing online that would lead us to believe they were as bad to deal with as they turned out to be. In retrospect we get a D- for that homework assignment… But considering the lies and cover up tactics this company showed us subsequently, it is not entirely our fault we did not find references to their abysmal work ethics and practices before contracting with them.
The pictures and samples the salesman showed us looked very nice, too bad it is not the same product they installed or the level of quality they did either. We even went to the local Re-Bath showroom, and the quality of the displays there looked good too. We did our best to be informed before contracting with them, but when a company is programmed to cheat as this one seems to be to us... Guess we should not have trusted what they said or showed us… 20/20 hindsight.
What a mistake it turned out to be for us!
The salesman showed up late both times he came over. We found out later he was not even licensed, as required by California State Law, and the Re-Bath of Long Beach owner was later fined by the California State Contractors board for that fact.
After we contracted with him (Re-Bath) the salesman was apparently either terminated, or came to his senses and left on his own accord, before the job was done.
We thought we had done our homework about the company; we had seen their national ads on T.V. and found nothing online that would lead us to believe they were as bad to deal with as they turned out to be. In retrospect we get a D- for that homework assignment… But considering the lies and cover up tactics this company showed us subsequently, it is not entirely our fault we did not find references to their abysmal work ethics and practices before contracting with them.
The pictures and samples the salesman showed us looked very nice, too bad it is not the same product they installed or the level of quality they did either. We even went to the local Re-Bath showroom, and the quality of the displays there looked good too. We did our best to be informed before contracting with them, but when a company is programmed to cheat as this one seems to be to us... Guess we should not have trusted what they said or showed us… 20/20 hindsight.
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