We just realized they never installed the grab bar or shower rail, whatever it’s called, that they sold us. When they first did the installation they “forgot” to bring it even though we asked each day, and they “forgot” each day before claiming we did not order after repeatedly “forgetting” it.
Yes, it was supposed to be a One Day Installation, but you can read earlier blog posts to see how that works.
If we did not order it, why did they claim they “forgot” it so many times before claiming we didn’t order it? Yep, goes right back to that honesty issue we’ve discussed that Re-Bath has such a hard time with.
We sadly also just noticed what looks like rust around the door tracks. It surprised us since we have never had a rust problem, and thought the material was aluminum, which doesn’t rust, or stainless steel, which shouldn’t rust either. But it seems to be par for the course as every time we turn around we find more about how much worse the terrible installations really are.
Call and ask for them to honor their warranty you ask? Yeah, they will either blow us off like before, or they will make matters worse like they did before. We cannot trust anyone in or associated with Re-Bath due to the actions we were victimized by.
We shudder to think what we will find next. Maybe the economy taking a dive has one potential good thing tied to it; it may put Re-Bath out of business. Sorry to all the people who think they have Re-Bath warranties, but really, you don’t have jack. But at least if they go under, many people will be spared the nightmares we had to endure by foolishly believing the lies they fed us.
Showing posts with label Re-Bath SD. Show all posts
Showing posts with label Re-Bath SD. Show all posts
Friday, March 13, 2009
Friday, September 12, 2008
Now to Get Re-Bath to Pay For the Ceiling They Destroyed…
Sadly, the story is still not over, you may recall two separate sets of unlicensed Re-Bath installers made a leak which destroyed our downstairs ceiling. Now we are faced with getting that replaced at another major inconvenience to us. Can you believe the Re-Bath installers actually thought we would have them try to fix it? Don’t make us cry.
Our bathroom flooring is destroyed due to Re-Baths multiple attacks on it. The baseboards are gone. The sub floor is damaged. The walls are gouged up and it had a custom multi-color pattern painted on it which will be difficult if even possible to match. And the bathroom ceiling was also gouged up and the paint torn off by Re-Bath so it is in need of repair and repainting.
One would think that in such a severe situation, the people responsible (Re-Bath) would try to facilitate a quick remedy, but no, this is Re-Bath. It is merely another opportunity for them to inconvenience us and cost us more money and time. To them this must just be icing on a cake. Another chance to screw someone!
Even though they are 100% liable and responsible and they know it, we know it; yet they do everything they can to make our lives miserable and drag this atrocious mess out.
Originally Norm asked us what the cost of all the repairs would be. We provided Re-Bath corporate with a full quote (actually had two lined up) in under four days to expedite the repair process of the kitchen ceiling.
Norm Murdock even agreed to monetary compensation for the troubles Re-Bath had caused us. Sharp guy, (shark guy?), he refused to send those offers in writing, and like a sap, we believed him to some degree, but as mentioned before, we write down all the conversations and take very good notes. This was no exception, but then neither is the fact that he later reneged on and lied about the offers.
He made it sound like they were going take responsibility and fairly compensate us for the damages they caused. He wanted a “Punch-List” with every detail listed. We spent hours and hours compiling this very detailed list. Hours that we really did not have to spare, but we were willing to work with them. (Yep, they got us again, we’re sure that Son-Of-A Bitch got a good laugh at us for wasting even more of our time.) We found out first hand Norm Murdock is also a prime liar like so many of the other “Management Material” Re-Bath employees we dealt with.
We’re going to bet in the Re-Bath Handbook of Guidelines and Ethics there must be an entire chapter on how to lie with a straight face and an even tone to your voice.
OK, you’re right, there is no such book. After all, Re-Bath has no ethics, so what would the point of such a book be? Just spouting off there...
On May 28th 2008 we sent this email trying to get some action. We thought responding with a thank you was a polite way to reestablish contact. Ever try to be polite to a shark?
“Mr. Murdock, Thank you for processing the reimbursement of the plumbing repair. We look forward to receiving the check in the couple of days.It has been a week since we submitted the quote for repair of the damage done to our home By Re-Bath. We would like to move forward and get these repairs done as soon as possible. While we may now finally have a working shower, it is far from a finished project. And the exposed bathroom floor is more than just an eyesore. Both the kitchen and the bathroom still need to be repaired. What is the status of the quote provided by the contractor for the repair, can you provide us with an update on 5/29/08? We really need to schedule with him as soon as possible to get in line for the work to be done.I am still trying to compile the "punch list", but due to the lost work time and subsequent catching up, I have not been able to complete it yet. Looking forward to your response.”
In true Re-Bath fashion, we received no response. They know they are in the wrong, they know they are responsible for the damage, yet they choose to make every step as difficult for us as possible. What a bunch of jerks! But we are repeating ourselves…
Our bathroom flooring is destroyed due to Re-Baths multiple attacks on it. The baseboards are gone. The sub floor is damaged. The walls are gouged up and it had a custom multi-color pattern painted on it which will be difficult if even possible to match. And the bathroom ceiling was also gouged up and the paint torn off by Re-Bath so it is in need of repair and repainting.
One would think that in such a severe situation, the people responsible (Re-Bath) would try to facilitate a quick remedy, but no, this is Re-Bath. It is merely another opportunity for them to inconvenience us and cost us more money and time. To them this must just be icing on a cake. Another chance to screw someone!
Even though they are 100% liable and responsible and they know it, we know it; yet they do everything they can to make our lives miserable and drag this atrocious mess out.
Originally Norm asked us what the cost of all the repairs would be. We provided Re-Bath corporate with a full quote (actually had two lined up) in under four days to expedite the repair process of the kitchen ceiling.
Norm Murdock even agreed to monetary compensation for the troubles Re-Bath had caused us. Sharp guy, (shark guy?), he refused to send those offers in writing, and like a sap, we believed him to some degree, but as mentioned before, we write down all the conversations and take very good notes. This was no exception, but then neither is the fact that he later reneged on and lied about the offers.
He made it sound like they were going take responsibility and fairly compensate us for the damages they caused. He wanted a “Punch-List” with every detail listed. We spent hours and hours compiling this very detailed list. Hours that we really did not have to spare, but we were willing to work with them. (Yep, they got us again, we’re sure that Son-Of-A Bitch got a good laugh at us for wasting even more of our time.) We found out first hand Norm Murdock is also a prime liar like so many of the other “Management Material” Re-Bath employees we dealt with.
We’re going to bet in the Re-Bath Handbook of Guidelines and Ethics there must be an entire chapter on how to lie with a straight face and an even tone to your voice.
OK, you’re right, there is no such book. After all, Re-Bath has no ethics, so what would the point of such a book be? Just spouting off there...
On May 28th 2008 we sent this email trying to get some action. We thought responding with a thank you was a polite way to reestablish contact. Ever try to be polite to a shark?
“Mr. Murdock, Thank you for processing the reimbursement of the plumbing repair. We look forward to receiving the check in the couple of days.It has been a week since we submitted the quote for repair of the damage done to our home By Re-Bath. We would like to move forward and get these repairs done as soon as possible. While we may now finally have a working shower, it is far from a finished project. And the exposed bathroom floor is more than just an eyesore. Both the kitchen and the bathroom still need to be repaired. What is the status of the quote provided by the contractor for the repair, can you provide us with an update on 5/29/08? We really need to schedule with him as soon as possible to get in line for the work to be done.I am still trying to compile the "punch list", but due to the lost work time and subsequent catching up, I have not been able to complete it yet. Looking forward to your response.”
In true Re-Bath fashion, we received no response. They know they are in the wrong, they know they are responsible for the damage, yet they choose to make every step as difficult for us as possible. What a bunch of jerks! But we are repeating ourselves…
Thursday, August 28, 2008
Back To The San Diego Plumbers, Part 2. They Must Be “Official Re-Bath” with Ethics Like These…
OK, so it is still Tuesday 5-20-08. We now have to leave work and race home to meet the plumbers who are supposedly already en route and should be at there at 11:00AM, which does not leave much time to get there.
But you see it really isn’t a rush after all. The Re-Bath people lied again. The plumbers were told to meet at our home at 12:00 noon; at least we're told that by their dispatch when called to see why they are so late. (See below email for their priceless excuse!)
Hmmm, did Re-Bath lie to force us to be inconvenienced yet again? Plausible possibility.
Or are the plumbers lying to cover their behinds for being late? Also a logical take on the situation.
But a truly tough call considering the blatant dishonesty both parties have already exhibited, and sadly will continue to exhibit in the future.
To recount the experience of dealing with the plumbers this time, below is the email drafted and sent to Norm Murdock the following morning.
We were so taken aback about the malicious lies told by Myrna we didn’t relay this information to Norm after returning to the office and calling him. Plus more issues became apparent that evening when we returned home and we saw the truth of what they had done.
Oh yes, almost forgot… We asked for the paper work the plumber conveniently avoided providing me with when he skated out ever so quickly on Saturday. He gave me a B.S. song and dance about “Only if we pay him now…”.
We pointed out he is by law required to provide us with this paperwork. He said he will have Re-Bath send it. Yet another lie as it turns out...
We for one will never deal with Pat’s Pronto Plumbing after the experiences we had with them on the two occasions they came to our home. We caught them in multiple lies and they tried to hard sell us with over priced plumbing items we did not even need, but they made it sound like our home was in dire peril if we didn’t allow them to “fix” something that was not broken. They are in fine company with Re-Bath. No wonder they work together!
But you see it really isn’t a rush after all. The Re-Bath people lied again. The plumbers were told to meet at our home at 12:00 noon; at least we're told that by their dispatch when called to see why they are so late. (See below email for their priceless excuse!)
Hmmm, did Re-Bath lie to force us to be inconvenienced yet again? Plausible possibility.
Or are the plumbers lying to cover their behinds for being late? Also a logical take on the situation.
But a truly tough call considering the blatant dishonesty both parties have already exhibited, and sadly will continue to exhibit in the future.
To recount the experience of dealing with the plumbers this time, below is the email drafted and sent to Norm Murdock the following morning.
We were so taken aback about the malicious lies told by Myrna we didn’t relay this information to Norm after returning to the office and calling him. Plus more issues became apparent that evening when we returned home and we saw the truth of what they had done.
Oh yes, almost forgot… We asked for the paper work the plumber conveniently avoided providing me with when he skated out ever so quickly on Saturday. He gave me a B.S. song and dance about “Only if we pay him now…”.
We pointed out he is by law required to provide us with this paperwork. He said he will have Re-Bath send it. Yet another lie as it turns out...
We for one will never deal with Pat’s Pronto Plumbing after the experiences we had with them on the two occasions they came to our home. We caught them in multiple lies and they tried to hard sell us with over priced plumbing items we did not even need, but they made it sound like our home was in dire peril if we didn’t allow them to “fix” something that was not broken. They are in fine company with Re-Bath. No wonder they work together!
Wednesday, August 27, 2008
Re-Bath of San Diego Manager Goes Off The Deep End
After we sent the email to Mryna at San Diego Re-Bath, an immediate response call was received from Heidi Seyler at the Re-Bath corporate office (about 10:30AM) informing us they had dispatched a plumber to our home and they would be there at 11:00AM. She was told she should have checked with us first as we were not even home. She told me to call Myrna in San Diego.
(But Heidi said she had dispatched the plumber. Now Myrna’s in charge? Hmmm, sounds fishy doesn’t it...)
Coincidentally (?), Myrna called when hanging hung up with Heidi. Here’s where it starts sounding like a soap opera or a bad sitcom. This Myrna woman showed her true self and the depths of dishonesty she is willing to lower herself to try to screw someone when she feels she’s been caught doing the wrong thing.
An email was drafted with notes taken in real time during this conversation with Myrna, but we decided to wait and send it to Mr. Murdock after meeting the plumber at our home. We thought we'd give them the benefit of the doubt (huge doubt by this time) and see if they could redeem themslves by rectifying the situation and we didn't want to make any additional waves so to speak. Unfortunately for us, they were going to try to create a tsunami instead of work to fix the damage they caused.
We were literally dumbfounded when we received the below email upon returning to the office.
From Norm Murdock on 5-20-08:
"I am being told by San Diego Re-Bath that they called you prior to sending out a plumber to repair your faucet today but that you erupted at them & threatened a lawsuit. This is not consistent with what we agreed upon today. Please advise.
Regards,
Norm Murdock, CFE
Vice President - Franchise Operations
Re-Bath LLC
421 W Alameda Dr
Tempe, AZ 85282
ph 480-844-2596 ext 126
fax 480-833-7199”
Well it is 100% B.S. for one thing.
What Myrna did not know is that I was at work during that conversation and in an office where loud noise is not acceptable or tolerated, and have witnesses that will back up the assertion that I never raised my voice. One of them coincidentally was a police officer. (Good thing we have speaker phones...) She was totally fabricating the “incident”. What a liar! But then again… She is a Re-Bath representative…
Mr. Murdock was immediately called and sent the below email, while speaking to him. This is the one drafted in real time during the conversation with Myrna about 10:30 AM on 5-20-08, but delayed sending:
“Mr. Murdock, Apparently the art of finding new ways for Re-Bath franchises to further inconvenience us continues. I was treated to a verbal assault by Myrna when she called to inform me a plumber was on the way to my home. I asked her why she would send a plumber to a residence without even checking to see if anyone was there to allow entry. She then claimed she was tired of me threatening her (?!). When I asked her to explain that rather strong and false declaration, she refused to address it.
What she is unaware of is that I am at work in public earshot of many people, and just I don’t make threats. After repeatedly asking her to clarify just what she deemed a threat, she claimed my comment of “if she can’t help us, we will find other avenues” was meant as a threat. I beg to differ, really.
I don’t need this abuse. Why is it continuing, even could be deemed escalating? After all the problems incurred by us due to these peoples’ incompetence, this treatment is more unacceptable than ever.
To top it off, I had to leave work, loose work time and incur the added fuel cost to go home, only to wait for almost a hour for the plumbers to arrive at 12:40, not the 11:00 (or 12:00 I was told after I arrived home and waited for 40 minutes). Just another “normal” way Re-Bath franchises work apparently.
I’m requesting something be done form the corporate level in a positive direction, not this uncalled for and unwarranted petty game playing and time wasting and especially the lying has to stop.”
Wow, what a lying psycho whack job she is! And she is in charge of what Re-Bath claims is one of their very best franchises. This is one of the best?! Be afraid American Consumers, Be Very Afraid! Better yet, just avoid contact. We pity the poor soul who may meet her via a fender bender or some such other altercation. You know no matter what, it could not ever be her fault...
(But Heidi said she had dispatched the plumber. Now Myrna’s in charge? Hmmm, sounds fishy doesn’t it...)
Coincidentally (?), Myrna called when hanging hung up with Heidi. Here’s where it starts sounding like a soap opera or a bad sitcom. This Myrna woman showed her true self and the depths of dishonesty she is willing to lower herself to try to screw someone when she feels she’s been caught doing the wrong thing.
An email was drafted with notes taken in real time during this conversation with Myrna, but we decided to wait and send it to Mr. Murdock after meeting the plumber at our home. We thought we'd give them the benefit of the doubt (huge doubt by this time) and see if they could redeem themslves by rectifying the situation and we didn't want to make any additional waves so to speak. Unfortunately for us, they were going to try to create a tsunami instead of work to fix the damage they caused.
We were literally dumbfounded when we received the below email upon returning to the office.
From Norm Murdock on 5-20-08:
"I am being told by San Diego Re-Bath that they called you prior to sending out a plumber to repair your faucet today but that you erupted at them & threatened a lawsuit. This is not consistent with what we agreed upon today. Please advise.
Regards,
Norm Murdock, CFE
Vice President - Franchise Operations
Re-Bath LLC
421 W Alameda Dr
Tempe, AZ 85282
ph 480-844-2596 ext 126
fax 480-833-7199”
Well it is 100% B.S. for one thing.
What Myrna did not know is that I was at work during that conversation and in an office where loud noise is not acceptable or tolerated, and have witnesses that will back up the assertion that I never raised my voice. One of them coincidentally was a police officer. (Good thing we have speaker phones...) She was totally fabricating the “incident”. What a liar! But then again… She is a Re-Bath representative…
Mr. Murdock was immediately called and sent the below email, while speaking to him. This is the one drafted in real time during the conversation with Myrna about 10:30 AM on 5-20-08, but delayed sending:
“Mr. Murdock, Apparently the art of finding new ways for Re-Bath franchises to further inconvenience us continues. I was treated to a verbal assault by Myrna when she called to inform me a plumber was on the way to my home. I asked her why she would send a plumber to a residence without even checking to see if anyone was there to allow entry. She then claimed she was tired of me threatening her (?!). When I asked her to explain that rather strong and false declaration, she refused to address it.
What she is unaware of is that I am at work in public earshot of many people, and just I don’t make threats. After repeatedly asking her to clarify just what she deemed a threat, she claimed my comment of “if she can’t help us, we will find other avenues” was meant as a threat. I beg to differ, really.
I don’t need this abuse. Why is it continuing, even could be deemed escalating? After all the problems incurred by us due to these peoples’ incompetence, this treatment is more unacceptable than ever.
To top it off, I had to leave work, loose work time and incur the added fuel cost to go home, only to wait for almost a hour for the plumbers to arrive at 12:40, not the 11:00 (or 12:00 I was told after I arrived home and waited for 40 minutes). Just another “normal” way Re-Bath franchises work apparently.
I’m requesting something be done form the corporate level in a positive direction, not this uncalled for and unwarranted petty game playing and time wasting and especially the lying has to stop.”
Wow, what a lying psycho whack job she is! And she is in charge of what Re-Bath claims is one of their very best franchises. This is one of the best?! Be afraid American Consumers, Be Very Afraid! Better yet, just avoid contact. We pity the poor soul who may meet her via a fender bender or some such other altercation. You know no matter what, it could not ever be her fault...
Tuesday, August 26, 2008
Re-Bath of San Diego and Re-Bath Corporate Drop the Ball Again and Leave Us with No Shower
Now Tuesday May 20th has rolled around and we have not had the use of our shower for another four days now due to the total and unrelenting incompetence of Re-Bath. We were told on Saturday the 17th that a plumber would be dispatched on Monday the 19th, but Re-Bath drug it’s feet and did not do what they said they would.
(Wow News Flash! Re-Bath Lied!? Naw, it happens all the time, put it on the back page, old news...)
We called Myrna at Re-Bath S.D. since she did not provide us with a valid email address the last time we spoke on the day before. (BTW, Talking with her is not an enjoyable experience, at least for us.)
There is no excuse for disabling a customer’s shower and then refusing to put it back in working order ASAP. You can’t tell us what Myrna, and possibly Heidi, were doing by causing delays wasn’t punitive, and Myrna had a copped really bitchy attitude towards us on the phone, but then again she showed that side of her back when her workers were late several weeks ago too.
After trying to get some action to get our shower back in working order via phone calls, we realized we were going to need a paper trail, so to speak, so we went back to reiterating most of our phone conversations in emails and Word documents, it was a way to keep things honest as the written word can cut down a lot on hearsay, and time has a way of twisting some memories. We had no idea how correct and beneficial that line of logic would turn out to be.
We had to call Re-Bath corporate now since Myrna was claiming it was out of her hands, yet she was the one who was to dispatch the plumber from San Diego. We never should have trusted her to initiate dispatching a plumber as we were told.
(Yeah, we really should have heeded that old Aesop’s Fable. Kick me once shame on the ass, kick me twice, shame on me. Ha, just noticed that, “ass”, how ironically appropriate!)
But really, who would expect anyone to believe that someone in Tempe Arizona would be required to dispatch a plumber from San Diego California to drive to Los Angeles California? We still don’t believe it. Why not use a good “local to the problem” plumber and expedite the repair instead of inconveniencing the customer as much as possible?
Hmmm, think we just hit on another something there; it is all about treating us as bad as they can get away with at this point. It’s the only thing that really jibes with the facts.
At this point it was getting ridiculous how they were saying it was everyone else’s responsibility and acting like we were really unreasonable for wanting a shower (our primary shower) to be useable! And this over a “One Day Installation” that was supposed to be finished about 8 months ago!
Re-Bath really sucks, (for lack of a better term)! But then again, they sure seem to try hard to. At least they can accomplish that one something they set out to do... They certainly have proved to us they cannot do what they advertise though.
(Wow News Flash! Re-Bath Lied!? Naw, it happens all the time, put it on the back page, old news...)
We called Myrna at Re-Bath S.D. since she did not provide us with a valid email address the last time we spoke on the day before. (BTW, Talking with her is not an enjoyable experience, at least for us.)
There is no excuse for disabling a customer’s shower and then refusing to put it back in working order ASAP. You can’t tell us what Myrna, and possibly Heidi, were doing by causing delays wasn’t punitive, and Myrna had a copped really bitchy attitude towards us on the phone, but then again she showed that side of her back when her workers were late several weeks ago too.
After trying to get some action to get our shower back in working order via phone calls, we realized we were going to need a paper trail, so to speak, so we went back to reiterating most of our phone conversations in emails and Word documents, it was a way to keep things honest as the written word can cut down a lot on hearsay, and time has a way of twisting some memories. We had no idea how correct and beneficial that line of logic would turn out to be.
We had to call Re-Bath corporate now since Myrna was claiming it was out of her hands, yet she was the one who was to dispatch the plumber from San Diego. We never should have trusted her to initiate dispatching a plumber as we were told.
(Yeah, we really should have heeded that old Aesop’s Fable. Kick me once shame on the ass, kick me twice, shame on me. Ha, just noticed that, “ass”, how ironically appropriate!)
But really, who would expect anyone to believe that someone in Tempe Arizona would be required to dispatch a plumber from San Diego California to drive to Los Angeles California? We still don’t believe it. Why not use a good “local to the problem” plumber and expedite the repair instead of inconveniencing the customer as much as possible?
Hmmm, think we just hit on another something there; it is all about treating us as bad as they can get away with at this point. It’s the only thing that really jibes with the facts.
At this point it was getting ridiculous how they were saying it was everyone else’s responsibility and acting like we were really unreasonable for wanting a shower (our primary shower) to be useable! And this over a “One Day Installation” that was supposed to be finished about 8 months ago!
Re-Bath really sucks, (for lack of a better term)! But then again, they sure seem to try hard to. At least they can accomplish that one something they set out to do... They certainly have proved to us they cannot do what they advertise though.
Thursday, August 21, 2008
Re-Bath Hiding Defects
Maybe the reason they did not show us how the shower worked before they left was because it didn’t work properly? It sprayed water almost everywhere except where you would stand to take a shower. It shot out over the door and sprayed all the way to the toilet as well as dousing the floor and spraying the window. Remember the floor is now partially exposed unfinished wood and maybe they figured throwing more water on a floor they already damaged and a sub-floor they already damaged is no big deal. But that is assuming they actually thought about it, which we were beginning to doubt now as they have not exactly exhibited themselves to be all that sharp.
When testing the shower we also noticed that when we tried to rotate the shower to at least make it useable in the interim, the pipe coming out of the wall was not anchored. Can’t these fools do anything right!? Especially after the damage they have already caused!
Now, when we were sold this new shower system we were sold metal fixtures. It was stated very clearly that they were high quality metal shower heads, one fixed and one hand held, both with shower massage features. Instead, they brought and installed cheap Chinese made plastic shower heads. Even with our soft water this piece of cheap plastic crap only lasted about 6 months. And guess what, they tried to claim it was not part of the lifetime warranty now. Funny, it was when they sold it to us. Oh yeah, but they sold us a high quality metal unit…
When testing the shower we also noticed that when we tried to rotate the shower to at least make it useable in the interim, the pipe coming out of the wall was not anchored. Can’t these fools do anything right!? Especially after the damage they have already caused!
Now, when we were sold this new shower system we were sold metal fixtures. It was stated very clearly that they were high quality metal shower heads, one fixed and one hand held, both with shower massage features. Instead, they brought and installed cheap Chinese made plastic shower heads. Even with our soft water this piece of cheap plastic crap only lasted about 6 months. And guess what, they tried to claim it was not part of the lifetime warranty now. Funny, it was when they sold it to us. Oh yeah, but they sold us a high quality metal unit…
Wednesday, August 20, 2008
More Re-Bath B.S. And a Recap of This Mess Sent to Re-Bath Corporate.
They re-hung the shower door and made a point to show us how straight it was. (What happened to “we hang them crooked to keep the water in”?) But even though the door was hung straight, the track was installed a little crooked now. And the white flecks of caulk were still in the silicone?! How the hell did they do that? Even after we pointed it out again, and they said they would fix it right away, they still left it in there. Yep, real honesty with these boys... They did cut into the silicone and make it look worse before leaving though.
They did not show us that the shower worked because they said it would void the warranty if it got wet during the first 24 hours. Hmmm, that didn’t stop them on earlier occasions…
The following is the email we sent Heidi Seyler on 5-19-08, two days after the latest attempt.
”Hello Heidi,
I wish I could say the installers did a good job on Saturday the 17th of May 2008; unfortunately, there is now a much larger problem caused by the Re-Bath installers. I know you and corporate Re-Bath did not have any first hand control over these situations, but the facts remain as stated below.
The first time Re-Bath of California did the installation back on October 5-6, 2007, they left us with a leak where they installed the mixer valve behind the wall. I know we discussed this when we spoke the afternoon of April 4th 2008. As you may recall, I even pointed out that I was not asking for Re-Bath to compensate us for the damage done to our kitchen ceiling at that time since it was not visible due to kitchen cabinets covering the damage. Well, now things have gotten very bad.
When Re-Bath of San Diego did the re-install March 21-22, 2008, they said they fixed the leak created by Re-Bath of California, but in actuality they left an even larger leak and now the ceiling of our kitchen has a big sag in it due to that leak. It is damp and mushy to the touch and the seams of the panel are showing the stress, you can also see in the texture of the ceiling where the nail heads are. I went into my attic while Re-Bath of San Diego was here and we looked at the ceiling from above; (they could see it through the hole in the bathroom wall); it had a layer of standing water mixed with construction debris. Of course I cleaned it up and dried it best I could, but the damage had already been done. The leak also flooded the drywall behind the fixture panel and water logged the bathroom floor to point of warping it. We are not talking about the floor covering, the actual wood floor under the floor covering is now water damaged and warping.
Luis called Pat’s Pronto Plumbing in from San Diego to fix the bad plumbing joints done by both of the earlier Re-Bath attempts. We were informed they are the official Re-Bath plumbers. The plumber looked at the damaged ceiling and told us there would be no problem with Re-Bath’s insurance taking care of it.
I provided new wood to replace the waterlogged pieces, and Luis and Miguel replaced the drywall in the bathroom before installing the replacement acrylic panel.
After almost nine months of water leaking inside a wall and on top of the downstairs ceiling, we now have a major mold concern. To compound that issue, the adhesive used to install the panels does not have any mold resistance properties even though that was a big selling point made by Re-Bath and we were incorrectly told by Luis that the sealant they use does have said properties. Here is a link the products website: http://www.silco-inc.com/silco12.htm We had mold growth in the shower after only a few months of the first installation (done in Oct. ’07) and we now have an overly inviting environment created by Re-Bath for mold growth with no barrier or protection to keep it from growing.
We are also left with a warped bathroom floor and ruined kitchen ceiling, both caused by the leak. We have contacted a licensed contractor for a quote to make the repairs to the ceiling and floor.
And as if that isn't enough frustration created for us by the installers, they did such a hack job to our wall installing the same panel last time we now have to live with the bad alignment and sloppy caulking again. Don't worry, we're not asking for them to replace it, we see now it is a task beyond their abilities and have decided we will just cut our continuing losses and just live with it. We just need our bathroom floor and kitchen ceiling repaired.
This originally “just one day”, then “just two day installation” has mushroomed into now almost nine months, so far, of aggravation, stress and inconvenience, and now we have to endure more intrusion into and disruption of our lives to have two additional major repairs performed all because of Re-Bath agents damaging our home. We have not been unreasonable in our requests for a decent job to be done in a timely manner. It is utterly amazing to us that so many things can go so wrong at the hands of the employees of this company, especially after being treated as we were from the start of work by Randy Summy/Re-Bath of California. Never once has a Re-Bath agent/employee shown up on time for us, ever! They always end up staying late and rushing when performing work, to the detriment of the job.
We do fully realize you have tried to help us, and we thank you for your efforts and expect you to continue to help us, but we have been ripped off by this whole ordeal for far more than the money we are out of pocket.
Attached are some pictures showing the damage.
I will call you during the day if I don't hear from you during the morning, Monday May 19, 2008.”
They did not show us that the shower worked because they said it would void the warranty if it got wet during the first 24 hours. Hmmm, that didn’t stop them on earlier occasions…
The following is the email we sent Heidi Seyler on 5-19-08, two days after the latest attempt.
”Hello Heidi,
I wish I could say the installers did a good job on Saturday the 17th of May 2008; unfortunately, there is now a much larger problem caused by the Re-Bath installers. I know you and corporate Re-Bath did not have any first hand control over these situations, but the facts remain as stated below.
The first time Re-Bath of California did the installation back on October 5-6, 2007, they left us with a leak where they installed the mixer valve behind the wall. I know we discussed this when we spoke the afternoon of April 4th 2008. As you may recall, I even pointed out that I was not asking for Re-Bath to compensate us for the damage done to our kitchen ceiling at that time since it was not visible due to kitchen cabinets covering the damage. Well, now things have gotten very bad.
When Re-Bath of San Diego did the re-install March 21-22, 2008, they said they fixed the leak created by Re-Bath of California, but in actuality they left an even larger leak and now the ceiling of our kitchen has a big sag in it due to that leak. It is damp and mushy to the touch and the seams of the panel are showing the stress, you can also see in the texture of the ceiling where the nail heads are. I went into my attic while Re-Bath of San Diego was here and we looked at the ceiling from above; (they could see it through the hole in the bathroom wall); it had a layer of standing water mixed with construction debris. Of course I cleaned it up and dried it best I could, but the damage had already been done. The leak also flooded the drywall behind the fixture panel and water logged the bathroom floor to point of warping it. We are not talking about the floor covering, the actual wood floor under the floor covering is now water damaged and warping.
Luis called Pat’s Pronto Plumbing in from San Diego to fix the bad plumbing joints done by both of the earlier Re-Bath attempts. We were informed they are the official Re-Bath plumbers. The plumber looked at the damaged ceiling and told us there would be no problem with Re-Bath’s insurance taking care of it.
I provided new wood to replace the waterlogged pieces, and Luis and Miguel replaced the drywall in the bathroom before installing the replacement acrylic panel.
After almost nine months of water leaking inside a wall and on top of the downstairs ceiling, we now have a major mold concern. To compound that issue, the adhesive used to install the panels does not have any mold resistance properties even though that was a big selling point made by Re-Bath and we were incorrectly told by Luis that the sealant they use does have said properties. Here is a link the products website: http://www.silco-inc.com/silco12.htm We had mold growth in the shower after only a few months of the first installation (done in Oct. ’07) and we now have an overly inviting environment created by Re-Bath for mold growth with no barrier or protection to keep it from growing.
We are also left with a warped bathroom floor and ruined kitchen ceiling, both caused by the leak. We have contacted a licensed contractor for a quote to make the repairs to the ceiling and floor.
And as if that isn't enough frustration created for us by the installers, they did such a hack job to our wall installing the same panel last time we now have to live with the bad alignment and sloppy caulking again. Don't worry, we're not asking for them to replace it, we see now it is a task beyond their abilities and have decided we will just cut our continuing losses and just live with it. We just need our bathroom floor and kitchen ceiling repaired.
This originally “just one day”, then “just two day installation” has mushroomed into now almost nine months, so far, of aggravation, stress and inconvenience, and now we have to endure more intrusion into and disruption of our lives to have two additional major repairs performed all because of Re-Bath agents damaging our home. We have not been unreasonable in our requests for a decent job to be done in a timely manner. It is utterly amazing to us that so many things can go so wrong at the hands of the employees of this company, especially after being treated as we were from the start of work by Randy Summy/Re-Bath of California. Never once has a Re-Bath agent/employee shown up on time for us, ever! They always end up staying late and rushing when performing work, to the detriment of the job.
We do fully realize you have tried to help us, and we thank you for your efforts and expect you to continue to help us, but we have been ripped off by this whole ordeal for far more than the money we are out of pocket.
Attached are some pictures showing the damage.
I will call you during the day if I don't hear from you during the morning, Monday May 19, 2008.”
Monday, August 18, 2008
Re-Bath Causes A Catastrophe
On the morning of Saturday May 17th, 2008, about two hours before the Re-Bath crew from San Diego was scheduled to arrive, we noticed our kitchen ceiling was significantly bowed. It was right under the bathroom in the same area as the earlier leak caused by Re-Bath of California. But now there was a 4 foot by 8 foot sag!
When the Re-Bath guys showed up on time, (HA! On time? Nope. On Re-Bath time maybe. Of course they were late again!), we showed them the ceiling and how it was apparently waterlogged.
They went to work removing the shower door and fixture wall; ironically (luckily?) the wall panel they came to replace was the wall the leak was behind. Imagine if they had not come to fix their last error, our ceiling would have probably fallen during the next week or so and done thousands more dollars of damage.
Once they exposed the pipes in the wall it was shooting a stream of water out of the joint THEY CLAIMED THEY FIXED! Re-Bath of San Diego badmouthed the shoddy work of Re-Bath of California and then proceeded to MAKE IT WORSE! Instead of a drip it was now a stream, a constant spray.
We checked in the attic adjacent to the shower and found it to be flooded.
The wood bathroom sub floor was now warped too.
They schlepped all the debris out of the house as fast as they could, but we were still able to get photos of it. It was obvious they were trying to down play the damage and amount of water logged materials. But what can you expect from this group? Dishonesty, lack of accountably and covering their asses are apparently the primary points of their job from what we’ve witnessed of them.
They even had the nerve to tell us it really wasn’t as wet as we thought it was after they spent some time covering it up. As if we were too stupid to know what we were seeing with our own eyes.
Oh, the big sag in the kitchen ceiling is not a clue that is as wet as we think?
The standing water in the attic we cleaned up is not as wet as we think?
The waterlogged as a wet sponge drywall they tried to hide isn’t as wet as we think?
The soaked insulation they tried to hide from us (but it leaked out the bag) isn’t as wet as we think?
How the hell do they know how wet we thought it was? The damage had been done, and this is their idea of damage control, moronic to say the least.
We’re sure you can tell by now how disgusted we are with the lies Re-Bath employees propagate as normal conversation. We don’t think they have the ability to be honest quite frankly. It would certainly cut into their business if they were required to be.
When the Re-Bath guys showed up on time, (HA! On time? Nope. On Re-Bath time maybe. Of course they were late again!), we showed them the ceiling and how it was apparently waterlogged.
They went to work removing the shower door and fixture wall; ironically (luckily?) the wall panel they came to replace was the wall the leak was behind. Imagine if they had not come to fix their last error, our ceiling would have probably fallen during the next week or so and done thousands more dollars of damage.
Once they exposed the pipes in the wall it was shooting a stream of water out of the joint THEY CLAIMED THEY FIXED! Re-Bath of San Diego badmouthed the shoddy work of Re-Bath of California and then proceeded to MAKE IT WORSE! Instead of a drip it was now a stream, a constant spray.
We checked in the attic adjacent to the shower and found it to be flooded.
The wood bathroom sub floor was now warped too.
They schlepped all the debris out of the house as fast as they could, but we were still able to get photos of it. It was obvious they were trying to down play the damage and amount of water logged materials. But what can you expect from this group? Dishonesty, lack of accountably and covering their asses are apparently the primary points of their job from what we’ve witnessed of them.
They even had the nerve to tell us it really wasn’t as wet as we thought it was after they spent some time covering it up. As if we were too stupid to know what we were seeing with our own eyes.
Oh, the big sag in the kitchen ceiling is not a clue that is as wet as we think?
The standing water in the attic we cleaned up is not as wet as we think?
The waterlogged as a wet sponge drywall they tried to hide isn’t as wet as we think?
The soaked insulation they tried to hide from us (but it leaked out the bag) isn’t as wet as we think?
How the hell do they know how wet we thought it was? The damage had been done, and this is their idea of damage control, moronic to say the least.
We’re sure you can tell by now how disgusted we are with the lies Re-Bath employees propagate as normal conversation. We don’t think they have the ability to be honest quite frankly. It would certainly cut into their business if they were required to be.
Re-Bath Causes A Catastrophe
On the morning of Saturday May 17th, 2008, about two hours before the Re-Bath crew from San Diego was scheduled to arrive, we noticed our kitchen ceiling was significantly bowed. It was right under the bathroom in the same area as the earlier leak caused by Re-Bath of California. But now there was a 4 foot by 8 foot sag!
When the Re-Bath guys showed up on time, (HA! On time? Nope. On Re-Bath time maybe. Of course they were late again!), we showed them the ceiling and how it was apparently waterlogged.
They went to work removing the shower door and fixture wall; ironically (luckily?) the wall panel they came to replace was the wall the leak was behind. Imagine if they had not come to fix their last error, our ceiling would have probably fallen during the next week or so and done thousands more dollars of damage.
Once they exposed the pipes in the wall it was shooting a stream of water out of the joint THEY CLAIMED THEY FIXED! Re-Bath of San Diego badmouthed the shoddy work of Re-Bath of California and then proceeded to MAKE IT WORSE! Instead of a drip it was now a stream, a constant spray.
We checked in the attic adjacent to the shower and found it to be flooded.
The wood bathroom sub floor was now warped too.
They schlepped all the debris out of the house as fast as they could, but we were still able to get photos of it. It was obvious they were trying to down play the damage and amount of water logged materials. But what can you expect from this group? Dishonesty, lack of accountably and covering their asses are apparently the primary points of their job from what we’ve witnessed of them.
They even had the nerve to tell us it really wasn’t as wet as we thought it was after they spent some time covering it up. As if we were too stupid to know what we were seeing with our own eyes.
Oh, the big sag in the kitchen ceiling is not a clue that is as wet as we think?
The standing water in the attic we cleaned up is not as wet as we think?
The waterlogged as a wet sponge drywall they tried to hide isn’t as wet as we think?
The soaked insulation they tried to hide from us (but it leaked out the bag) isn’t as wet as we think?
How the hell do they know how wet we thought it was? The damage had been done, and this is their idea of damage control, moronic to say the least.
We’re sure you can tell by now how disgusted we are with the lies Re-Bath employees propagate as normal conversation. We don’t think they have the ability to be honest quite frankly. It would certainly cut into their business if they were required to be.
When the Re-Bath guys showed up on time, (HA! On time? Nope. On Re-Bath time maybe. Of course they were late again!), we showed them the ceiling and how it was apparently waterlogged.
They went to work removing the shower door and fixture wall; ironically (luckily?) the wall panel they came to replace was the wall the leak was behind. Imagine if they had not come to fix their last error, our ceiling would have probably fallen during the next week or so and done thousands more dollars of damage.
Once they exposed the pipes in the wall it was shooting a stream of water out of the joint THEY CLAIMED THEY FIXED! Re-Bath of San Diego badmouthed the shoddy work of Re-Bath of California and then proceeded to MAKE IT WORSE! Instead of a drip it was now a stream, a constant spray.
We checked in the attic adjacent to the shower and found it to be flooded.
The wood bathroom sub floor was now warped too.
They schlepped all the debris out of the house as fast as they could, but we were still able to get photos of it. It was obvious they were trying to down play the damage and amount of water logged materials. But what can you expect from this group? Dishonesty, lack of accountably and covering their asses are apparently the primary points of their job from what we’ve witnessed of them.
They even had the nerve to tell us it really wasn’t as wet as we thought it was after they spent some time covering it up. As if we were too stupid to know what we were seeing with our own eyes.
Oh, the big sag in the kitchen ceiling is not a clue that is as wet as we think?
The standing water in the attic we cleaned up is not as wet as we think?
The waterlogged as a wet sponge drywall they tried to hide isn’t as wet as we think?
The soaked insulation they tried to hide from us (but it leaked out the bag) isn’t as wet as we think?
How the hell do they know how wet we thought it was? The damage had been done, and this is their idea of damage control, moronic to say the least.
We’re sure you can tell by now how disgusted we are with the lies Re-Bath employees propagate as normal conversation. We don’t think they have the ability to be honest quite frankly. It would certainly cut into their business if they were required to be.
Friday, August 15, 2008
Re-Bath of San Diego Begins to Show it’s True Colors or Re-Bath Status Quo/SOP
Since it was obvious Heidi was lied to by Myrna, (Hmmm, she’s starting to act just like Randy Summy, a coincidence, or the way they are taught?), we sent Heidi photos of some the new problems. During a phone conversation on the afternoon of the 3rd of April, Heidi agreed to look at the photos so she could see firsthand what we were describing.
This is an email sent on 4-3-08:
Hello Heidi, Attached are some pictures taken per our conversation of 4-3-08 as well as a word document with some explanations of the photos. It turns out the bow in the wall is truly 1/2 inch deep, not 3/8 inch deep, both are excessive and unsatisfactory and not to the standards of anyone dealing with any sort of quality in these matters. We are very disappointed in the way this situation is being handled. We trusted Re-Bath to do what they said they would do only to be told afterwards the inferior work is up to the standard we were originally sold. Please do us a favor and review your companies sales information and advertising and tell us honestly if you think what has been installed in our home meets the standards touted by the advertising.Our floor is now torn up and additional damage was done to our wall by them even though the installers said they would not be causing any additional damage. (Pictures of that damage can be provided too, but as I mentioned in an earlier conversation, I was willing to work with you to resolve this mess and was willing to shoulder the cost of the floor and touch up of the existing wall damage, but to do more damage and still not fix the problems?) All we are asking is to have the fixture panel replaced as we were told by Luis it would be when he admitted they made a mistake at the time of the installation. They told us they would be back to replace the panel, why are they not being held to their word? Why are we expected to live with an error in installation? We have dealt with Re-Bath in good faith. We were very thorough in explaining what we wanted, and they said they understood fully and would have no problem doing it. We even provided the installers with a home cooked meal and drinks throughout the days they were here. This is not acceptable customer service.Looking forward to hearing back from you.
We couldn’t believe the response…
We were astounded and pleased to hear that Re-Bath of San Diego was going to come back and repair the bowed fixture wall. Concerned too, as we now had seen how they work and react to situations where they screw up.
But sadly we felt backed into a corner. We had a bathroom that had cost us thousands of dollars and was unattractive, unfinished and did not function properly all due to Re-Bath agents. It was an embarrassment to have this mess in our home. They had confiscated our original materials, destroyed almost everything else related. We could not go back. We were at their mercy and could only hope they would be able to do what seemed to be the impossible for them, simply install one wall in the shower and make it all look nice. At least not like the cheesy and shoddy looking way it was at this time.
So we reluctantly agreed. Very fearful of what more they could damage…
This is an email sent on 4-3-08:
Hello Heidi, Attached are some pictures taken per our conversation of 4-3-08 as well as a word document with some explanations of the photos. It turns out the bow in the wall is truly 1/2 inch deep, not 3/8 inch deep, both are excessive and unsatisfactory and not to the standards of anyone dealing with any sort of quality in these matters. We are very disappointed in the way this situation is being handled. We trusted Re-Bath to do what they said they would do only to be told afterwards the inferior work is up to the standard we were originally sold. Please do us a favor and review your companies sales information and advertising and tell us honestly if you think what has been installed in our home meets the standards touted by the advertising.Our floor is now torn up and additional damage was done to our wall by them even though the installers said they would not be causing any additional damage. (Pictures of that damage can be provided too, but as I mentioned in an earlier conversation, I was willing to work with you to resolve this mess and was willing to shoulder the cost of the floor and touch up of the existing wall damage, but to do more damage and still not fix the problems?) All we are asking is to have the fixture panel replaced as we were told by Luis it would be when he admitted they made a mistake at the time of the installation. They told us they would be back to replace the panel, why are they not being held to their word? Why are we expected to live with an error in installation? We have dealt with Re-Bath in good faith. We were very thorough in explaining what we wanted, and they said they understood fully and would have no problem doing it. We even provided the installers with a home cooked meal and drinks throughout the days they were here. This is not acceptable customer service.Looking forward to hearing back from you.
We couldn’t believe the response…
We were astounded and pleased to hear that Re-Bath of San Diego was going to come back and repair the bowed fixture wall. Concerned too, as we now had seen how they work and react to situations where they screw up.
But sadly we felt backed into a corner. We had a bathroom that had cost us thousands of dollars and was unattractive, unfinished and did not function properly all due to Re-Bath agents. It was an embarrassment to have this mess in our home. They had confiscated our original materials, destroyed almost everything else related. We could not go back. We were at their mercy and could only hope they would be able to do what seemed to be the impossible for them, simply install one wall in the shower and make it all look nice. At least not like the cheesy and shoddy looking way it was at this time.
So we reluctantly agreed. Very fearful of what more they could damage…
Thursday, August 14, 2008
Re-Bath Expects the Customer to Bite It When They Screw Up Repeatedly
We waited until Tuesday to contact Re-Bath of S.D., just to give them every opportunity to show us that a Re-Bath franchise could for once hold to their word. We again were disappointed, not surprised though. After getting the run around, (another status quo routine for all Re-Bath’s) we were basically told that is all they were going to do. They claimed they already did more than they needed to do to fix the mess the Re-Bath of Ca franchise created.
Interesting perspective, recreating a mess in a different way than before (when it was unacceptable) is above the call of duty and acceptable for this company? Can you say hypocrisy? And by this time Myrna was, shall we say, not a joy to speak with. She had become this way on Friday when called to inquire regarding the whereabouts of her “best” workers when they had become hours late without even calling.
Our only recourse was to contact Re-Bath corporate and explain the situation. But again, the franchise (Myrna) beat us to the punch and described the situation (one she had not seen mind you) to Re-Bath Corporate and claimed we were asking for something that was beyond the abilities of their system. She claimed we were exaggerating how bad it looked.
Beyond the quality of their system, yes most likely, but not beyond what we were sold or assured they could do. You may recall they bad mouthed the first installation and said they could do much better. Well, then why didn’t they? And now they claim we are too picky? They were just as picky about the Re-Bath of California’s inferior work. They didn’t say we were too picky when they first saw how bad it was and agreed it was shoddy work.
Oh, we know, we get it, we get it! They’re HYPOCRITES! Or is it they have no sense of responsibility? Both, is our guess.
Heidi Seyler at Re-Bath corporate basically dismissed our assertions of the poor work done due to Myrna’s secondhand and intentionally dishonest description of the situation, even though we pointed out to Heidi that we were bending over backwards to accommodate them in ways such as not requiring them to repair or even reimburse us for the ceilings or the floor they damaged and being patient despite the way we were being treated over this “One Day Installation” that was now six months old and still not done!
Remember, compromise to Re-Bath means you give up everything and they give you even less than any token offer they may have made earlier. We noticed this attitude from the franchises up through the corporate people. (And it will get worse later.)
Note that it had now been almost three weeks since they caused this secondary mess and we were still trying to get them to work with us.
Also, you may recall that they sell heavily on their LIFETIME WARRANTY on materials, yet they refuse to honor it even when there is a problem on the first day.
Do you think they will honor their “lifetime warranty” down the road should it be required?
Think very hard about the price they will charge you for what you get before you sign (and throw your money away)…
Interesting perspective, recreating a mess in a different way than before (when it was unacceptable) is above the call of duty and acceptable for this company? Can you say hypocrisy? And by this time Myrna was, shall we say, not a joy to speak with. She had become this way on Friday when called to inquire regarding the whereabouts of her “best” workers when they had become hours late without even calling.
Our only recourse was to contact Re-Bath corporate and explain the situation. But again, the franchise (Myrna) beat us to the punch and described the situation (one she had not seen mind you) to Re-Bath Corporate and claimed we were asking for something that was beyond the abilities of their system. She claimed we were exaggerating how bad it looked.
Beyond the quality of their system, yes most likely, but not beyond what we were sold or assured they could do. You may recall they bad mouthed the first installation and said they could do much better. Well, then why didn’t they? And now they claim we are too picky? They were just as picky about the Re-Bath of California’s inferior work. They didn’t say we were too picky when they first saw how bad it was and agreed it was shoddy work.
Oh, we know, we get it, we get it! They’re HYPOCRITES! Or is it they have no sense of responsibility? Both, is our guess.
Heidi Seyler at Re-Bath corporate basically dismissed our assertions of the poor work done due to Myrna’s secondhand and intentionally dishonest description of the situation, even though we pointed out to Heidi that we were bending over backwards to accommodate them in ways such as not requiring them to repair or even reimburse us for the ceilings or the floor they damaged and being patient despite the way we were being treated over this “One Day Installation” that was now six months old and still not done!
Remember, compromise to Re-Bath means you give up everything and they give you even less than any token offer they may have made earlier. We noticed this attitude from the franchises up through the corporate people. (And it will get worse later.)
Note that it had now been almost three weeks since they caused this secondary mess and we were still trying to get them to work with us.
Also, you may recall that they sell heavily on their LIFETIME WARRANTY on materials, yet they refuse to honor it even when there is a problem on the first day.
Do you think they will honor their “lifetime warranty” down the road should it be required?
Think very hard about the price they will charge you for what you get before you sign (and throw your money away)…
Wednesday, August 13, 2008
Re-Bath Fails Again. Same Crappy Work, Different Day
They came back Saturday the 22nd of March; at least they came in the morning, later than they said they would be back, but still in the AM. One would think they could be on time, especially when they are staying locally so they can be on time. But one would be wrong…
Considering it was a “One Day Installation” and they had already spent a full day of working on it the day and evening before, we expected them to be done by midday.
Well of course they weren’t. It was about 3:00PM when they finally claimed they were done. And they repeatedly had to remind us that they were working on Saturday and not getting paid for it, and that it was keeping them from their families.
Imagine! They are feeling inconvenienced? Boo Hoo.
Give us a break! Of course they were getting paid, they would not have done this for free, but to whine to us that this was keeping them from their families when their own tardiness and slow working caused us to miss yet another family function and also miss work ourselves, therefore losing income.
We believe we were suffering from what they were complaining about on a much higher scale. The gall of these people!
We inspected the installation and at first glance it looked pretty good. Then we opened the doors and noticed that they were not hung straight. At least this time they were not upside down, but they were obviously crooked. Luis, the lead installer told us they do that on purpose to keep the water in.
Huh? When the doors were closed there was a gap from about midway up.
Then we noticed the window trim was not even installed square to the window, or the walls. And the caulking was very sloppy, AGAIN. Even after we pointed out how poorly the caulk was the first time and we were told they could make it right this time, they failed.
Isn’t caulking one of the most basic skills one should grasp to do any job of this type? Even we can caulk 100% better than these clowns.
But they claim to be the professionals. And on top of that, the best Re-Bath of San Diego has to offer no less.
If that’s the best they have we sincerely urge you to look elsewhere and avoid using them at all costs, because it will cost you…
The linoleum floor was now cut away the entire length of the shower pan. They said they would have to trim a little to make it fit, but since the floor had been damaged so badly by Re-Bath of Ca, they just hacked it up even more and made it a total mess and fully revealed the wood floor. Now there was a big gap between the floor and the pan. Any water that will most assuredly splash out (from the incorrectly hung shower door) will spill onto the now fully unprotected raw wood floor. And they use the same Re-Bath line, “it was that way before!”
Then we see that the panel where the fixtures are (the one that leaked) is bowed in! Just like the opposite wall was from the earlier installation! These guys make fun of the crappy work done by their contemporaries, yet only succeed in repeating the same mistakes!
We see white caulking slivers embedded it the clear silicone. We see smears of glue or caulk or silicone on every wall, and gobs of silicone in the shower. We see the paint on the walls and ceiling is damaged further. We see the baseboards are cut off and missing. More damage than repair if you ask us. Everywhere we look it becomes more and more apparent the Re-Bath installers sent to us are inept sloppy hacks that resort to lies to explain why it doesn’t look like what Re-Bath sells.
They have no answer for how all these problems manifested themselves (again), but admit that the bow in the wall is a mistake (finally!) assure us that they will return and replace it. They also assure us Myrna, the manager of Re-Bath of San Diego will call us first thing Monday morning. You see where this is going don’t you. Do you think we received a call? Of course not, this is Re-Bath!
Considering it was a “One Day Installation” and they had already spent a full day of working on it the day and evening before, we expected them to be done by midday.
Well of course they weren’t. It was about 3:00PM when they finally claimed they were done. And they repeatedly had to remind us that they were working on Saturday and not getting paid for it, and that it was keeping them from their families.
Imagine! They are feeling inconvenienced? Boo Hoo.
Give us a break! Of course they were getting paid, they would not have done this for free, but to whine to us that this was keeping them from their families when their own tardiness and slow working caused us to miss yet another family function and also miss work ourselves, therefore losing income.
We believe we were suffering from what they were complaining about on a much higher scale. The gall of these people!
We inspected the installation and at first glance it looked pretty good. Then we opened the doors and noticed that they were not hung straight. At least this time they were not upside down, but they were obviously crooked. Luis, the lead installer told us they do that on purpose to keep the water in.
Huh? When the doors were closed there was a gap from about midway up.
Then we noticed the window trim was not even installed square to the window, or the walls. And the caulking was very sloppy, AGAIN. Even after we pointed out how poorly the caulk was the first time and we were told they could make it right this time, they failed.
Isn’t caulking one of the most basic skills one should grasp to do any job of this type? Even we can caulk 100% better than these clowns.
But they claim to be the professionals. And on top of that, the best Re-Bath of San Diego has to offer no less.
If that’s the best they have we sincerely urge you to look elsewhere and avoid using them at all costs, because it will cost you…
The linoleum floor was now cut away the entire length of the shower pan. They said they would have to trim a little to make it fit, but since the floor had been damaged so badly by Re-Bath of Ca, they just hacked it up even more and made it a total mess and fully revealed the wood floor. Now there was a big gap between the floor and the pan. Any water that will most assuredly splash out (from the incorrectly hung shower door) will spill onto the now fully unprotected raw wood floor. And they use the same Re-Bath line, “it was that way before!”
Then we see that the panel where the fixtures are (the one that leaked) is bowed in! Just like the opposite wall was from the earlier installation! These guys make fun of the crappy work done by their contemporaries, yet only succeed in repeating the same mistakes!
We see white caulking slivers embedded it the clear silicone. We see smears of glue or caulk or silicone on every wall, and gobs of silicone in the shower. We see the paint on the walls and ceiling is damaged further. We see the baseboards are cut off and missing. More damage than repair if you ask us. Everywhere we look it becomes more and more apparent the Re-Bath installers sent to us are inept sloppy hacks that resort to lies to explain why it doesn’t look like what Re-Bath sells.
They have no answer for how all these problems manifested themselves (again), but admit that the bow in the wall is a mistake (finally!) assure us that they will return and replace it. They also assure us Myrna, the manager of Re-Bath of San Diego will call us first thing Monday morning. You see where this is going don’t you. Do you think we received a call? Of course not, this is Re-Bath!
Tuesday, August 12, 2008
Re-Bath on time? No Way! That Would Require Consideration for the Customer
Someone had to be home to let these guys from San Diego Re-Bath in, so we took time off work to be home at the prescribed AM time on Friday March 21st, 2008. Of course they showed up late, after all it is the Re-Bath way. So when they arrived mid-day, (effectively robbing us of a half days pay) they say they now probably won’t be able to finish in one day. You do remember the ads, ONE DAY INSTALLATION? Don’t you believe it. And this was for a job that already had the bulk of the work done. More like a retrofit than a new full demo rebuild job.
Well, maybe if they could show up on time they could do the job in the time frame they sell you on? Maybe? Too much to ask? For them, yes. That would require honesty or integrity, two things Re-Bath is very short on.
(They claimed there was a wreck on the freeway that tied them up, but when we searched the internet for evidence of this “wreck” we could not find any mention of it and we never heard any mention of it on the news. They described a very scary sounding roll over accident. And they were very thorough in their description of this “accident”, where it was, what happened and the vehicles involved. This is a key point as it comes up again later.)
Good thing we scheduled them to come on Friday. Even though they said it was going to be a one day job, you know damn well if they came on Saturday they would not have finished, and they would not come back until Heaven knows when since the following Sunday was Easter. We made it clear we had family coming over on Sunday, and we were assured they would be done. (Too bad it would not be done correctly…)
Once they removed the acrylic wall panel that has the plumbing behind it, we found out that Re-Bath of CA had created a leak when they installed the plumbing, (unlicensed plumbing work too).
It had been leaking for months!
We checked the kitchen ceiling downstairs, (the bathroom is above the kitchen) and it appeared the leak had only damaged a section that was over some wall cabinets. Being fair people, (that’s a trait that will get you screwed royally when dealing with Re-Bath), we did not require them to repair the damage they had now caused to our downstairs ceiling as it was not visible and we figured we’d always have cabinets there.
If you are nice to them it’s like blood in the water to a shark.
The leak obviously had to be stopped. So the San Diego Re-Bath guys told us they could fix it. But now we were without water in the whole house, as it had to be shut off, for a few hours. Never mind the inconvenience (you may recall the Re-Bath slogan “No Inconvenience”, Ha Ha, right…).
We never should have trusted them, but they said they could do it as it wasn’t really plumbing work, just a re-soldering of a fitting. (You probably guessed they don’t have a plumbing license either, you’re right.) But they attempted to (and claimed they did) fix it nonetheless, and much to our detriment as we will sadly find out later.
Ironically they were bad mouthing (justifiably) the shoddy work and sloppiness of the “finished” job Re-Bath of Ca did. We guess they figured if they made fun of the crap the last guys did we would think they were on our side. We saw it as lack of professionalism.
Well, they worked all afternoon and into the evening; we even fed them dinner as well as gave them soft drinks and bottled water throughout the day, that’s just the way we are. We guess they took our courtesy as us being suckers.
Mind you we missed being able to share another family oriented celebration due to Re-Bath’s pattern of not arriving on time and not finishing in the time frame they establish. But since we were hoping to be done with this nightmare and were willing to persevere through yet another round of what they call bath improvement we just accepted it as par for the course...
Well, maybe if they could show up on time they could do the job in the time frame they sell you on? Maybe? Too much to ask? For them, yes. That would require honesty or integrity, two things Re-Bath is very short on.
(They claimed there was a wreck on the freeway that tied them up, but when we searched the internet for evidence of this “wreck” we could not find any mention of it and we never heard any mention of it on the news. They described a very scary sounding roll over accident. And they were very thorough in their description of this “accident”, where it was, what happened and the vehicles involved. This is a key point as it comes up again later.)
Good thing we scheduled them to come on Friday. Even though they said it was going to be a one day job, you know damn well if they came on Saturday they would not have finished, and they would not come back until Heaven knows when since the following Sunday was Easter. We made it clear we had family coming over on Sunday, and we were assured they would be done. (Too bad it would not be done correctly…)
Once they removed the acrylic wall panel that has the plumbing behind it, we found out that Re-Bath of CA had created a leak when they installed the plumbing, (unlicensed plumbing work too).
It had been leaking for months!
We checked the kitchen ceiling downstairs, (the bathroom is above the kitchen) and it appeared the leak had only damaged a section that was over some wall cabinets. Being fair people, (that’s a trait that will get you screwed royally when dealing with Re-Bath), we did not require them to repair the damage they had now caused to our downstairs ceiling as it was not visible and we figured we’d always have cabinets there.
If you are nice to them it’s like blood in the water to a shark.
The leak obviously had to be stopped. So the San Diego Re-Bath guys told us they could fix it. But now we were without water in the whole house, as it had to be shut off, for a few hours. Never mind the inconvenience (you may recall the Re-Bath slogan “No Inconvenience”, Ha Ha, right…).
We never should have trusted them, but they said they could do it as it wasn’t really plumbing work, just a re-soldering of a fitting. (You probably guessed they don’t have a plumbing license either, you’re right.) But they attempted to (and claimed they did) fix it nonetheless, and much to our detriment as we will sadly find out later.
Ironically they were bad mouthing (justifiably) the shoddy work and sloppiness of the “finished” job Re-Bath of Ca did. We guess they figured if they made fun of the crap the last guys did we would think they were on our side. We saw it as lack of professionalism.
Well, they worked all afternoon and into the evening; we even fed them dinner as well as gave them soft drinks and bottled water throughout the day, that’s just the way we are. We guess they took our courtesy as us being suckers.
Mind you we missed being able to share another family oriented celebration due to Re-Bath’s pattern of not arriving on time and not finishing in the time frame they establish. But since we were hoping to be done with this nightmare and were willing to persevere through yet another round of what they call bath improvement we just accepted it as par for the course...
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