This was our response to that self serving attempt by Re-Bath to rewrite the facts for Re-Bath’s benefit.
This email was sent on June 11th, 2008:
“Norm,
I really thought you would offer something fairer to us considering the situation, and especially since you started off a few weeks ago by stating “We would like to resolve these issues quickly to avoid any further delay & make sure you are fully satisfied.”
But as I said yesterday, I would accept the $5050.00 and still will, although it does not fully rectify the situation nor fully compensate us for damages done.
Send your document for me to sign.
I do hope you will try and be able to get the work orders from Pronto Plumbing to us.
Please see what you can do to expedite this.
Regards”
You see that is what is called a compromise. Not a fair one for us, we are getting screwed, but we are trying to resolve this mess.
The document they sent was from another prior complaint situation apparently as it was titled as a settlement between them and Cold Stone Creamery. Sounds like they screwed Cold Stone Creamery too.
Just an observation…
Why else would such a document exist? We’re willing to listen to logical excuses.
Or did they plagiarize it? Again, with such low ethical standards as we’ve seen from Re-Bath, who knows?
And what about that invoice from Pat’s Pronto Plumbing? Why is that so difficult to get them to provide?
Could it be they want to erase the paper trail that ties them to the work? We think so; we have no reason to believe otherwise…
And it’s not like their track record smacks of honesty… Oh no, much to the contrary…
Showing posts with label Scam. Show all posts
Showing posts with label Scam. Show all posts
Wednesday, September 24, 2008
Tuesday, August 26, 2008
Re-Bath of San Diego and Re-Bath Corporate Drop the Ball Again and Leave Us with No Shower
Now Tuesday May 20th has rolled around and we have not had the use of our shower for another four days now due to the total and unrelenting incompetence of Re-Bath. We were told on Saturday the 17th that a plumber would be dispatched on Monday the 19th, but Re-Bath drug it’s feet and did not do what they said they would.
(Wow News Flash! Re-Bath Lied!? Naw, it happens all the time, put it on the back page, old news...)
We called Myrna at Re-Bath S.D. since she did not provide us with a valid email address the last time we spoke on the day before. (BTW, Talking with her is not an enjoyable experience, at least for us.)
There is no excuse for disabling a customer’s shower and then refusing to put it back in working order ASAP. You can’t tell us what Myrna, and possibly Heidi, were doing by causing delays wasn’t punitive, and Myrna had a copped really bitchy attitude towards us on the phone, but then again she showed that side of her back when her workers were late several weeks ago too.
After trying to get some action to get our shower back in working order via phone calls, we realized we were going to need a paper trail, so to speak, so we went back to reiterating most of our phone conversations in emails and Word documents, it was a way to keep things honest as the written word can cut down a lot on hearsay, and time has a way of twisting some memories. We had no idea how correct and beneficial that line of logic would turn out to be.
We had to call Re-Bath corporate now since Myrna was claiming it was out of her hands, yet she was the one who was to dispatch the plumber from San Diego. We never should have trusted her to initiate dispatching a plumber as we were told.
(Yeah, we really should have heeded that old Aesop’s Fable. Kick me once shame on the ass, kick me twice, shame on me. Ha, just noticed that, “ass”, how ironically appropriate!)
But really, who would expect anyone to believe that someone in Tempe Arizona would be required to dispatch a plumber from San Diego California to drive to Los Angeles California? We still don’t believe it. Why not use a good “local to the problem” plumber and expedite the repair instead of inconveniencing the customer as much as possible?
Hmmm, think we just hit on another something there; it is all about treating us as bad as they can get away with at this point. It’s the only thing that really jibes with the facts.
At this point it was getting ridiculous how they were saying it was everyone else’s responsibility and acting like we were really unreasonable for wanting a shower (our primary shower) to be useable! And this over a “One Day Installation” that was supposed to be finished about 8 months ago!
Re-Bath really sucks, (for lack of a better term)! But then again, they sure seem to try hard to. At least they can accomplish that one something they set out to do... They certainly have proved to us they cannot do what they advertise though.
(Wow News Flash! Re-Bath Lied!? Naw, it happens all the time, put it on the back page, old news...)
We called Myrna at Re-Bath S.D. since she did not provide us with a valid email address the last time we spoke on the day before. (BTW, Talking with her is not an enjoyable experience, at least for us.)
There is no excuse for disabling a customer’s shower and then refusing to put it back in working order ASAP. You can’t tell us what Myrna, and possibly Heidi, were doing by causing delays wasn’t punitive, and Myrna had a copped really bitchy attitude towards us on the phone, but then again she showed that side of her back when her workers were late several weeks ago too.
After trying to get some action to get our shower back in working order via phone calls, we realized we were going to need a paper trail, so to speak, so we went back to reiterating most of our phone conversations in emails and Word documents, it was a way to keep things honest as the written word can cut down a lot on hearsay, and time has a way of twisting some memories. We had no idea how correct and beneficial that line of logic would turn out to be.
We had to call Re-Bath corporate now since Myrna was claiming it was out of her hands, yet she was the one who was to dispatch the plumber from San Diego. We never should have trusted her to initiate dispatching a plumber as we were told.
(Yeah, we really should have heeded that old Aesop’s Fable. Kick me once shame on the ass, kick me twice, shame on me. Ha, just noticed that, “ass”, how ironically appropriate!)
But really, who would expect anyone to believe that someone in Tempe Arizona would be required to dispatch a plumber from San Diego California to drive to Los Angeles California? We still don’t believe it. Why not use a good “local to the problem” plumber and expedite the repair instead of inconveniencing the customer as much as possible?
Hmmm, think we just hit on another something there; it is all about treating us as bad as they can get away with at this point. It’s the only thing that really jibes with the facts.
At this point it was getting ridiculous how they were saying it was everyone else’s responsibility and acting like we were really unreasonable for wanting a shower (our primary shower) to be useable! And this over a “One Day Installation” that was supposed to be finished about 8 months ago!
Re-Bath really sucks, (for lack of a better term)! But then again, they sure seem to try hard to. At least they can accomplish that one something they set out to do... They certainly have proved to us they cannot do what they advertise though.
Monday, August 25, 2008
Re-Bath Corporate VP Sends a B.S. Email
On 5-19-08 we received this response from Norm Murdock, a VP of Re-Bath corporate. We thought he was going to finally take some responsibility and try to make something right in this mess.
We found his choice of wording in his first paragraph particularly interesting, especially the second sentence.
And also the second to the last sentence in the last paragraph.
Don’t want to ruin the story for you, but it is pure unadulterated poppycock. Or, well, really much worse… I’m sorry; I have to throw the bullshit flag with this pant load he wrote, or more likely pulled off the company apology list.
Please remember, it has been eight months since this started and he has known about it for most of that time, and we have had prior contact with him and the President of Re-Bath, Dave Sanders.
Anyhow, please read on:
"Heidi Seyler forwarded your e-mail to me below.First of all let me apologize for the unpleasant experience you have hadwith Re-Bath. We aim to complete all customers' jobs in a timely fashion totheir complete satisfaction.Here are the facts as I understand them. The work was originally completedunsatisfactorily by Re-Bath of CA. We then dispatched San Diego Re-Bath tofix the problems with the original installation that you were not satisfiedwith. I understand that the urgent issue today relates to a loose plumbingvalve/faucet; Heidi is working with San Diego Re-Bath to try to get aservice technician there tomorrow (Tuesday) to repair. I also understandthat there may be some water damage associated with a leaky valve/faucet forwhich you are getting an estimate to repair & you will forward to us uponreceipt.What I am unclear about are any other "punch list" items that need to becorrected from the work completed by San Diego Re-Bath. If you could provideus a detailed list of these items, we can work with them to address. Wewould like to resolve these issues quickly to avoid any further delay & makesure you are fully satisfied. Please feel free to e-mail this list directlyto me.
Sincerely,
Norm Murdock,
CFEVice President - Franchise Operations
Re-Bath LLC421 W Alameda DrTempe, AZ 85282
ph 480-844-2596 ext 126
fax 480-833-7199"
All we could think of from reading that was: Yeah, right Mr. Murdock, we’d like to believe you, really we would. But look at the track record of all the Re-Bath employees we have had the awful experiences dealing with. We’ll give you the benefit of the doubt for now, we are fair people, certainly a lot fairer sounding than your cohorts, and we will give you the opportunity to prove those words true, if you can!
As much as we hoped, we knew deep down he would probably still try to cheat us, and we were right, he did.
We found his choice of wording in his first paragraph particularly interesting, especially the second sentence.
And also the second to the last sentence in the last paragraph.
Don’t want to ruin the story for you, but it is pure unadulterated poppycock. Or, well, really much worse… I’m sorry; I have to throw the bullshit flag with this pant load he wrote, or more likely pulled off the company apology list.
Please remember, it has been eight months since this started and he has known about it for most of that time, and we have had prior contact with him and the President of Re-Bath, Dave Sanders.
Anyhow, please read on:
"Heidi Seyler forwarded your e-mail to me below.First of all let me apologize for the unpleasant experience you have hadwith Re-Bath. We aim to complete all customers' jobs in a timely fashion totheir complete satisfaction.Here are the facts as I understand them. The work was originally completedunsatisfactorily by Re-Bath of CA. We then dispatched San Diego Re-Bath tofix the problems with the original installation that you were not satisfiedwith. I understand that the urgent issue today relates to a loose plumbingvalve/faucet; Heidi is working with San Diego Re-Bath to try to get aservice technician there tomorrow (Tuesday) to repair. I also understandthat there may be some water damage associated with a leaky valve/faucet forwhich you are getting an estimate to repair & you will forward to us uponreceipt.What I am unclear about are any other "punch list" items that need to becorrected from the work completed by San Diego Re-Bath. If you could provideus a detailed list of these items, we can work with them to address. Wewould like to resolve these issues quickly to avoid any further delay & makesure you are fully satisfied. Please feel free to e-mail this list directlyto me.
Sincerely,
Norm Murdock,
CFEVice President - Franchise Operations
Re-Bath LLC421 W Alameda DrTempe, AZ 85282
ph 480-844-2596 ext 126
fax 480-833-7199"
All we could think of from reading that was: Yeah, right Mr. Murdock, we’d like to believe you, really we would. But look at the track record of all the Re-Bath employees we have had the awful experiences dealing with. We’ll give you the benefit of the doubt for now, we are fair people, certainly a lot fairer sounding than your cohorts, and we will give you the opportunity to prove those words true, if you can!
As much as we hoped, we knew deep down he would probably still try to cheat us, and we were right, he did.
Friday, August 22, 2008
Re-Bath Bait & Switch Tactics
So, let’s see if we can understand how Re-Bath apparently does Bait & Switch for these items. They sell you on a product and it’s such a great item that you will not need the lifetime warranty it supposedly comes with. But they actually install a cheap low quality item that fails in a very short amount of time. But since they did not install what they sold you, it is not covered under the warranty. Is that how it works? Sure seems unfair.
Let’s see, how many items do we feel we were “Baited & Switched” on by Re-Bath?
Well, for one, the thickness of the wall panels they installed is substantially less than the sales samples they showed us. We do have a sample of left over material from the installation, and from the sales samples to prove it.
Another is the above/previously mentioned shower head(s).
The seat for the shower is another item that was switched on us and failed very early on as mentioned in an earlier blog post. They didn’t even mount it to the studs as they claimed they would.
The adhesive is another Bait & Switch type item since one of the selling points was no mold or mildew due to the use of fungicidal adhesives. We did get mold, and they didn’t use fungicidal adhesive.
We were sold a grab rail, but it was never provided or of course installed. They were supposed to come back a third time since they “forgot” it twice originally. We don’t know if that truly is Bait & Switch since they probably only ripped us off on that one. Is that worse? Maybe it’s fraud too?
We found out that the Re-Bath shower pan originally installed by Re-Bath of Ca was a cheap Home Depot type item that retails for about $200.00. Not the higher quality one we were shown and ultimately had installed by Re-Bath of S.D. (Hey they did end up by default doing the right thing on that one point, still it nowhere near offsets for all they troubles they caused.)
They got us in on the quick and non invasive, easy (One Day Installation, No Mess, No Stress and No Inconvenience) pitch. They knew they could not do it, yet they charged us a premium for this “service” and fully failed to deliver it. Seems like Bait & Switch, but we think it is really more like Fraud or maybe Breach of Contract?
They also promised us a written warranty contract to protect us from things like a leak (which so ironically and sadly happened) but reneged on as soon as they took our money.
Gotta say it again, they were caught being flat out liars. We made it clear that without this agreed upon additional warranty, there was no sale. Again, not sure if it constitutes a true Bait & Switch, but it definitely has a “Switch” characteristic to it to us, and the Bait part is they were well aware they would not get the job unless they provided the document (or lied as they did).
So to summarize, there are these eight items in the Bait & Switch arena:
1- Overall Wall System
2- Shower Head
3- Shower Seat
4- Mold Resistant Fungicidal Adhesive
5- Grab Rail
6- Shower Pan
7- Time Frame to Install, and not be Intrusive.
8- Withdrew additional warranty they promised before we agreed to contract with them.
Suffice to say, it is obvious that Re-Bath salespeople, and as far as we are concerned all Re-Bath employees, will say anything to make the sale as well as supplement the sales pitch with representations of items that are far superior to the actual products they install.
Call it what you will, Bait & Switch, Fraud, Lying, Cheating, maybe even Larceny in some cases, (We think it might have been attempted larceny with their trying to take our shower head. It was of value and we stated we wanted to keep it.), the bottom line is we were Ripped-Off by Re-Bath and odds are from our experiences you will be too if you deal with them.
And as if they are not satisfied with installing cheap junk after selling you a perceived quality item, they haul away your old stuff that can be better than what they are installing!
Thankfully we were able to retrieve from the first installers the high dollar and high quality shower head we had when they originally tried to do the install. We made it clear that we wanted to keep it, but they still took it and buried in the back of their truck, we're pretty sure they were hoping we would forget about until they left with it. Even when we called them on it, it took several reminders and walking one of them out to the truck and making him dig it out to give it back.
The next day when we asked where some of the other old items were he told us they took it all to the dump. When they went, we can’t imagine. They left too late to go to the dump they said they went to, and were supposedly tied up the morning. We suspect they reuse a lot of what they take from Re-Bath remodels and sell or otherwise profit from it.
It reeks of unethical actions, and downright dishonesty in the case of our showerhead.
Let’s see, how many items do we feel we were “Baited & Switched” on by Re-Bath?
Well, for one, the thickness of the wall panels they installed is substantially less than the sales samples they showed us. We do have a sample of left over material from the installation, and from the sales samples to prove it.
Another is the above/previously mentioned shower head(s).
The seat for the shower is another item that was switched on us and failed very early on as mentioned in an earlier blog post. They didn’t even mount it to the studs as they claimed they would.
The adhesive is another Bait & Switch type item since one of the selling points was no mold or mildew due to the use of fungicidal adhesives. We did get mold, and they didn’t use fungicidal adhesive.
We were sold a grab rail, but it was never provided or of course installed. They were supposed to come back a third time since they “forgot” it twice originally. We don’t know if that truly is Bait & Switch since they probably only ripped us off on that one. Is that worse? Maybe it’s fraud too?
We found out that the Re-Bath shower pan originally installed by Re-Bath of Ca was a cheap Home Depot type item that retails for about $200.00. Not the higher quality one we were shown and ultimately had installed by Re-Bath of S.D. (Hey they did end up by default doing the right thing on that one point, still it nowhere near offsets for all they troubles they caused.)
They got us in on the quick and non invasive, easy (One Day Installation, No Mess, No Stress and No Inconvenience) pitch. They knew they could not do it, yet they charged us a premium for this “service” and fully failed to deliver it. Seems like Bait & Switch, but we think it is really more like Fraud or maybe Breach of Contract?
They also promised us a written warranty contract to protect us from things like a leak (which so ironically and sadly happened) but reneged on as soon as they took our money.
Gotta say it again, they were caught being flat out liars. We made it clear that without this agreed upon additional warranty, there was no sale. Again, not sure if it constitutes a true Bait & Switch, but it definitely has a “Switch” characteristic to it to us, and the Bait part is they were well aware they would not get the job unless they provided the document (or lied as they did).
So to summarize, there are these eight items in the Bait & Switch arena:
1- Overall Wall System
2- Shower Head
3- Shower Seat
4- Mold Resistant Fungicidal Adhesive
5- Grab Rail
6- Shower Pan
7- Time Frame to Install, and not be Intrusive.
8- Withdrew additional warranty they promised before we agreed to contract with them.
Suffice to say, it is obvious that Re-Bath salespeople, and as far as we are concerned all Re-Bath employees, will say anything to make the sale as well as supplement the sales pitch with representations of items that are far superior to the actual products they install.
Call it what you will, Bait & Switch, Fraud, Lying, Cheating, maybe even Larceny in some cases, (We think it might have been attempted larceny with their trying to take our shower head. It was of value and we stated we wanted to keep it.), the bottom line is we were Ripped-Off by Re-Bath and odds are from our experiences you will be too if you deal with them.
And as if they are not satisfied with installing cheap junk after selling you a perceived quality item, they haul away your old stuff that can be better than what they are installing!
Thankfully we were able to retrieve from the first installers the high dollar and high quality shower head we had when they originally tried to do the install. We made it clear that we wanted to keep it, but they still took it and buried in the back of their truck, we're pretty sure they were hoping we would forget about until they left with it. Even when we called them on it, it took several reminders and walking one of them out to the truck and making him dig it out to give it back.
The next day when we asked where some of the other old items were he told us they took it all to the dump. When they went, we can’t imagine. They left too late to go to the dump they said they went to, and were supposedly tied up the morning. We suspect they reuse a lot of what they take from Re-Bath remodels and sell or otherwise profit from it.
It reeks of unethical actions, and downright dishonesty in the case of our showerhead.
Thursday, August 21, 2008
Re-Bath Hiding Defects
Maybe the reason they did not show us how the shower worked before they left was because it didn’t work properly? It sprayed water almost everywhere except where you would stand to take a shower. It shot out over the door and sprayed all the way to the toilet as well as dousing the floor and spraying the window. Remember the floor is now partially exposed unfinished wood and maybe they figured throwing more water on a floor they already damaged and a sub-floor they already damaged is no big deal. But that is assuming they actually thought about it, which we were beginning to doubt now as they have not exactly exhibited themselves to be all that sharp.
When testing the shower we also noticed that when we tried to rotate the shower to at least make it useable in the interim, the pipe coming out of the wall was not anchored. Can’t these fools do anything right!? Especially after the damage they have already caused!
Now, when we were sold this new shower system we were sold metal fixtures. It was stated very clearly that they were high quality metal shower heads, one fixed and one hand held, both with shower massage features. Instead, they brought and installed cheap Chinese made plastic shower heads. Even with our soft water this piece of cheap plastic crap only lasted about 6 months. And guess what, they tried to claim it was not part of the lifetime warranty now. Funny, it was when they sold it to us. Oh yeah, but they sold us a high quality metal unit…
When testing the shower we also noticed that when we tried to rotate the shower to at least make it useable in the interim, the pipe coming out of the wall was not anchored. Can’t these fools do anything right!? Especially after the damage they have already caused!
Now, when we were sold this new shower system we were sold metal fixtures. It was stated very clearly that they were high quality metal shower heads, one fixed and one hand held, both with shower massage features. Instead, they brought and installed cheap Chinese made plastic shower heads. Even with our soft water this piece of cheap plastic crap only lasted about 6 months. And guess what, they tried to claim it was not part of the lifetime warranty now. Funny, it was when they sold it to us. Oh yeah, but they sold us a high quality metal unit…
Sunday, August 17, 2008
A Re-Bath Scam Theory
Well, instead of being able to get this next uncomfortable experience over in timely manner, once again we were told we had to wait for materials. This will turn out to be more than six weeks of waiting.
This has always had us wondering. When they really needed to, they showed up with materials the next day, but they make it sound like they have to make it just for you. Only when they come with the panels, they always have to cut them to fit onsite. And the pattern we chose we were told was one of most, if not the most, common pattern.
What gives? Are they lying? We think so, but about what? In this case we don’t know, or why? You would think the sooner they finished the job the sooner they would get paid.
Oh yeah, that’s right, they illegally charge the customer 50% down payment before “ordering” the materials. California law states that a down payment for this type of work is to be no more than $500.00 or 10% down.
Let’s see how this could work shall we?
We’ll bet they create this false wait time to somehow justify the excessive down payment. This way they rip off the consumer before they even provide anything tangible. And when they screw up on the installation, or just don’t finish it, they are already turning a profit. We wonder how many times they never come back to do the installation at all?
Then when they sue the unsuspecting customer for the balance they claim is due, they can’t lose in their mind. They already have most of what they want, (since they charged more than the materials actually cost), now they claim if the customer doesn’t pay up, they lose the warranty which frees Re-Bath from any responsibility, or if they some how collect, its pure profit on top of it all.
That plays out to be quite a scam don’t you think?! Conspiracy theory? You decide. We are just spit balling ideas...
This has always had us wondering. When they really needed to, they showed up with materials the next day, but they make it sound like they have to make it just for you. Only when they come with the panels, they always have to cut them to fit onsite. And the pattern we chose we were told was one of most, if not the most, common pattern.
What gives? Are they lying? We think so, but about what? In this case we don’t know, or why? You would think the sooner they finished the job the sooner they would get paid.
Oh yeah, that’s right, they illegally charge the customer 50% down payment before “ordering” the materials. California law states that a down payment for this type of work is to be no more than $500.00 or 10% down.
Let’s see how this could work shall we?
We’ll bet they create this false wait time to somehow justify the excessive down payment. This way they rip off the consumer before they even provide anything tangible. And when they screw up on the installation, or just don’t finish it, they are already turning a profit. We wonder how many times they never come back to do the installation at all?
Then when they sue the unsuspecting customer for the balance they claim is due, they can’t lose in their mind. They already have most of what they want, (since they charged more than the materials actually cost), now they claim if the customer doesn’t pay up, they lose the warranty which frees Re-Bath from any responsibility, or if they some how collect, its pure profit on top of it all.
That plays out to be quite a scam don’t you think?! Conspiracy theory? You decide. We are just spit balling ideas...
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