The water had to be shut off and instead of allowing us to call our local responsible regular plumber; they had one sent from San Diego, probably over 100 miles away.
Yes, it took hours for them to arrive, and yes it was very inconvenient again.
We were even treated to a hard sell scare sales pitch by them to have them install a $490.00 valve so our pipes don’t burst. What a load of hogwash.
They claimed they were the official Re-Bath plumbers for all installations from Los Angeles to San Diego.
We asked why this was the first time they were ever here as every Re-Bath install attempt done here required a plumber. It’s interesting that they have an “official” plumber, but choose not to use them twice at the expense of our home due to the leaks they caused. Or he could just be lying? We’ll leave that one out there without making a definitive call.
We will say that he refused to provide any paperwork regarding the work done on our home. We must have asked a half dozen times, and he said he would only provide documentation if we paid him right then. For repairing incorrectly done plumbing by Re-Bath? Well, it seems they are just as ethical as Re-Bath, birds of feather you know.
He did finally agree to leave a work order documenting what work was done. But he high tailed it out as fast as he could without providing it. Yes, we consider that to be dishonesty.
We got the water turned back on and they went back to work on the installation, but they still managed to screw it up by hacking up the wall to the point they had to extend the wall panel out and leave partial tiles to cover the additional damage they caused. It looks like a second grader did the job, an uncoordinated second grader at that. This was one of the main points of the cosmetic side of the installation we were concerned about. It was discussed every step of the way, yet they still were able to screw it up AGAIN! We cannot believe how stupid these jerks are! Or are they ignorant? Or do they just not care? Sadly it is the consumer who ultimately has to live with this crap.
They were unable to make any of the wall panels look like much more than a patch job.
We also noticed that despite the sales pitch of using mold and mildew proof adhesives to attach the wall panels, the stuff they were using this time had no such fungicides in it. The earlier installations used an adhesive with fungicides, but then again, we saw how well that worked. We know this because we read the labels on the tubes during each installation.
When we asked about this discrepancy we were met with the tactic of “we won’t finish if you don’t let us use it and then you won’t have a shower”. Great, childish threats again, ho-hum… Then it was back to the old “it’s what Re-Bath always uses”. That was a lie too… No surprise, but very tiring to say the least. Then it became, “you tell us what to use”. Why should we have to tell the “professionals” what they should know? We are just comparing what we were sold with what they were installing. You know they would say it voids the warranty too. Another Bait & Switch deal from Re-Bath?
Tuesday, August 19, 2008
Monday, August 18, 2008
Re-Bath Causes A Catastrophe
On the morning of Saturday May 17th, 2008, about two hours before the Re-Bath crew from San Diego was scheduled to arrive, we noticed our kitchen ceiling was significantly bowed. It was right under the bathroom in the same area as the earlier leak caused by Re-Bath of California. But now there was a 4 foot by 8 foot sag!
When the Re-Bath guys showed up on time, (HA! On time? Nope. On Re-Bath time maybe. Of course they were late again!), we showed them the ceiling and how it was apparently waterlogged.
They went to work removing the shower door and fixture wall; ironically (luckily?) the wall panel they came to replace was the wall the leak was behind. Imagine if they had not come to fix their last error, our ceiling would have probably fallen during the next week or so and done thousands more dollars of damage.
Once they exposed the pipes in the wall it was shooting a stream of water out of the joint THEY CLAIMED THEY FIXED! Re-Bath of San Diego badmouthed the shoddy work of Re-Bath of California and then proceeded to MAKE IT WORSE! Instead of a drip it was now a stream, a constant spray.
We checked in the attic adjacent to the shower and found it to be flooded.
The wood bathroom sub floor was now warped too.
They schlepped all the debris out of the house as fast as they could, but we were still able to get photos of it. It was obvious they were trying to down play the damage and amount of water logged materials. But what can you expect from this group? Dishonesty, lack of accountably and covering their asses are apparently the primary points of their job from what we’ve witnessed of them.
They even had the nerve to tell us it really wasn’t as wet as we thought it was after they spent some time covering it up. As if we were too stupid to know what we were seeing with our own eyes.
Oh, the big sag in the kitchen ceiling is not a clue that is as wet as we think?
The standing water in the attic we cleaned up is not as wet as we think?
The waterlogged as a wet sponge drywall they tried to hide isn’t as wet as we think?
The soaked insulation they tried to hide from us (but it leaked out the bag) isn’t as wet as we think?
How the hell do they know how wet we thought it was? The damage had been done, and this is their idea of damage control, moronic to say the least.
We’re sure you can tell by now how disgusted we are with the lies Re-Bath employees propagate as normal conversation. We don’t think they have the ability to be honest quite frankly. It would certainly cut into their business if they were required to be.
When the Re-Bath guys showed up on time, (HA! On time? Nope. On Re-Bath time maybe. Of course they were late again!), we showed them the ceiling and how it was apparently waterlogged.
They went to work removing the shower door and fixture wall; ironically (luckily?) the wall panel they came to replace was the wall the leak was behind. Imagine if they had not come to fix their last error, our ceiling would have probably fallen during the next week or so and done thousands more dollars of damage.
Once they exposed the pipes in the wall it was shooting a stream of water out of the joint THEY CLAIMED THEY FIXED! Re-Bath of San Diego badmouthed the shoddy work of Re-Bath of California and then proceeded to MAKE IT WORSE! Instead of a drip it was now a stream, a constant spray.
We checked in the attic adjacent to the shower and found it to be flooded.
The wood bathroom sub floor was now warped too.
They schlepped all the debris out of the house as fast as they could, but we were still able to get photos of it. It was obvious they were trying to down play the damage and amount of water logged materials. But what can you expect from this group? Dishonesty, lack of accountably and covering their asses are apparently the primary points of their job from what we’ve witnessed of them.
They even had the nerve to tell us it really wasn’t as wet as we thought it was after they spent some time covering it up. As if we were too stupid to know what we were seeing with our own eyes.
Oh, the big sag in the kitchen ceiling is not a clue that is as wet as we think?
The standing water in the attic we cleaned up is not as wet as we think?
The waterlogged as a wet sponge drywall they tried to hide isn’t as wet as we think?
The soaked insulation they tried to hide from us (but it leaked out the bag) isn’t as wet as we think?
How the hell do they know how wet we thought it was? The damage had been done, and this is their idea of damage control, moronic to say the least.
We’re sure you can tell by now how disgusted we are with the lies Re-Bath employees propagate as normal conversation. We don’t think they have the ability to be honest quite frankly. It would certainly cut into their business if they were required to be.
Re-Bath Causes A Catastrophe
On the morning of Saturday May 17th, 2008, about two hours before the Re-Bath crew from San Diego was scheduled to arrive, we noticed our kitchen ceiling was significantly bowed. It was right under the bathroom in the same area as the earlier leak caused by Re-Bath of California. But now there was a 4 foot by 8 foot sag!
When the Re-Bath guys showed up on time, (HA! On time? Nope. On Re-Bath time maybe. Of course they were late again!), we showed them the ceiling and how it was apparently waterlogged.
They went to work removing the shower door and fixture wall; ironically (luckily?) the wall panel they came to replace was the wall the leak was behind. Imagine if they had not come to fix their last error, our ceiling would have probably fallen during the next week or so and done thousands more dollars of damage.
Once they exposed the pipes in the wall it was shooting a stream of water out of the joint THEY CLAIMED THEY FIXED! Re-Bath of San Diego badmouthed the shoddy work of Re-Bath of California and then proceeded to MAKE IT WORSE! Instead of a drip it was now a stream, a constant spray.
We checked in the attic adjacent to the shower and found it to be flooded.
The wood bathroom sub floor was now warped too.
They schlepped all the debris out of the house as fast as they could, but we were still able to get photos of it. It was obvious they were trying to down play the damage and amount of water logged materials. But what can you expect from this group? Dishonesty, lack of accountably and covering their asses are apparently the primary points of their job from what we’ve witnessed of them.
They even had the nerve to tell us it really wasn’t as wet as we thought it was after they spent some time covering it up. As if we were too stupid to know what we were seeing with our own eyes.
Oh, the big sag in the kitchen ceiling is not a clue that is as wet as we think?
The standing water in the attic we cleaned up is not as wet as we think?
The waterlogged as a wet sponge drywall they tried to hide isn’t as wet as we think?
The soaked insulation they tried to hide from us (but it leaked out the bag) isn’t as wet as we think?
How the hell do they know how wet we thought it was? The damage had been done, and this is their idea of damage control, moronic to say the least.
We’re sure you can tell by now how disgusted we are with the lies Re-Bath employees propagate as normal conversation. We don’t think they have the ability to be honest quite frankly. It would certainly cut into their business if they were required to be.
When the Re-Bath guys showed up on time, (HA! On time? Nope. On Re-Bath time maybe. Of course they were late again!), we showed them the ceiling and how it was apparently waterlogged.
They went to work removing the shower door and fixture wall; ironically (luckily?) the wall panel they came to replace was the wall the leak was behind. Imagine if they had not come to fix their last error, our ceiling would have probably fallen during the next week or so and done thousands more dollars of damage.
Once they exposed the pipes in the wall it was shooting a stream of water out of the joint THEY CLAIMED THEY FIXED! Re-Bath of San Diego badmouthed the shoddy work of Re-Bath of California and then proceeded to MAKE IT WORSE! Instead of a drip it was now a stream, a constant spray.
We checked in the attic adjacent to the shower and found it to be flooded.
The wood bathroom sub floor was now warped too.
They schlepped all the debris out of the house as fast as they could, but we were still able to get photos of it. It was obvious they were trying to down play the damage and amount of water logged materials. But what can you expect from this group? Dishonesty, lack of accountably and covering their asses are apparently the primary points of their job from what we’ve witnessed of them.
They even had the nerve to tell us it really wasn’t as wet as we thought it was after they spent some time covering it up. As if we were too stupid to know what we were seeing with our own eyes.
Oh, the big sag in the kitchen ceiling is not a clue that is as wet as we think?
The standing water in the attic we cleaned up is not as wet as we think?
The waterlogged as a wet sponge drywall they tried to hide isn’t as wet as we think?
The soaked insulation they tried to hide from us (but it leaked out the bag) isn’t as wet as we think?
How the hell do they know how wet we thought it was? The damage had been done, and this is their idea of damage control, moronic to say the least.
We’re sure you can tell by now how disgusted we are with the lies Re-Bath employees propagate as normal conversation. We don’t think they have the ability to be honest quite frankly. It would certainly cut into their business if they were required to be.
Sunday, August 17, 2008
A Re-Bath Scam Theory
Well, instead of being able to get this next uncomfortable experience over in timely manner, once again we were told we had to wait for materials. This will turn out to be more than six weeks of waiting.
This has always had us wondering. When they really needed to, they showed up with materials the next day, but they make it sound like they have to make it just for you. Only when they come with the panels, they always have to cut them to fit onsite. And the pattern we chose we were told was one of most, if not the most, common pattern.
What gives? Are they lying? We think so, but about what? In this case we don’t know, or why? You would think the sooner they finished the job the sooner they would get paid.
Oh yeah, that’s right, they illegally charge the customer 50% down payment before “ordering” the materials. California law states that a down payment for this type of work is to be no more than $500.00 or 10% down.
Let’s see how this could work shall we?
We’ll bet they create this false wait time to somehow justify the excessive down payment. This way they rip off the consumer before they even provide anything tangible. And when they screw up on the installation, or just don’t finish it, they are already turning a profit. We wonder how many times they never come back to do the installation at all?
Then when they sue the unsuspecting customer for the balance they claim is due, they can’t lose in their mind. They already have most of what they want, (since they charged more than the materials actually cost), now they claim if the customer doesn’t pay up, they lose the warranty which frees Re-Bath from any responsibility, or if they some how collect, its pure profit on top of it all.
That plays out to be quite a scam don’t you think?! Conspiracy theory? You decide. We are just spit balling ideas...
This has always had us wondering. When they really needed to, they showed up with materials the next day, but they make it sound like they have to make it just for you. Only when they come with the panels, they always have to cut them to fit onsite. And the pattern we chose we were told was one of most, if not the most, common pattern.
What gives? Are they lying? We think so, but about what? In this case we don’t know, or why? You would think the sooner they finished the job the sooner they would get paid.
Oh yeah, that’s right, they illegally charge the customer 50% down payment before “ordering” the materials. California law states that a down payment for this type of work is to be no more than $500.00 or 10% down.
Let’s see how this could work shall we?
We’ll bet they create this false wait time to somehow justify the excessive down payment. This way they rip off the consumer before they even provide anything tangible. And when they screw up on the installation, or just don’t finish it, they are already turning a profit. We wonder how many times they never come back to do the installation at all?
Then when they sue the unsuspecting customer for the balance they claim is due, they can’t lose in their mind. They already have most of what they want, (since they charged more than the materials actually cost), now they claim if the customer doesn’t pay up, they lose the warranty which frees Re-Bath from any responsibility, or if they some how collect, its pure profit on top of it all.
That plays out to be quite a scam don’t you think?! Conspiracy theory? You decide. We are just spit balling ideas...
Friday, August 15, 2008
Re-Bath of San Diego Begins to Show it’s True Colors or Re-Bath Status Quo/SOP
Since it was obvious Heidi was lied to by Myrna, (Hmmm, she’s starting to act just like Randy Summy, a coincidence, or the way they are taught?), we sent Heidi photos of some the new problems. During a phone conversation on the afternoon of the 3rd of April, Heidi agreed to look at the photos so she could see firsthand what we were describing.
This is an email sent on 4-3-08:
Hello Heidi, Attached are some pictures taken per our conversation of 4-3-08 as well as a word document with some explanations of the photos. It turns out the bow in the wall is truly 1/2 inch deep, not 3/8 inch deep, both are excessive and unsatisfactory and not to the standards of anyone dealing with any sort of quality in these matters. We are very disappointed in the way this situation is being handled. We trusted Re-Bath to do what they said they would do only to be told afterwards the inferior work is up to the standard we were originally sold. Please do us a favor and review your companies sales information and advertising and tell us honestly if you think what has been installed in our home meets the standards touted by the advertising.Our floor is now torn up and additional damage was done to our wall by them even though the installers said they would not be causing any additional damage. (Pictures of that damage can be provided too, but as I mentioned in an earlier conversation, I was willing to work with you to resolve this mess and was willing to shoulder the cost of the floor and touch up of the existing wall damage, but to do more damage and still not fix the problems?) All we are asking is to have the fixture panel replaced as we were told by Luis it would be when he admitted they made a mistake at the time of the installation. They told us they would be back to replace the panel, why are they not being held to their word? Why are we expected to live with an error in installation? We have dealt with Re-Bath in good faith. We were very thorough in explaining what we wanted, and they said they understood fully and would have no problem doing it. We even provided the installers with a home cooked meal and drinks throughout the days they were here. This is not acceptable customer service.Looking forward to hearing back from you.
We couldn’t believe the response…
We were astounded and pleased to hear that Re-Bath of San Diego was going to come back and repair the bowed fixture wall. Concerned too, as we now had seen how they work and react to situations where they screw up.
But sadly we felt backed into a corner. We had a bathroom that had cost us thousands of dollars and was unattractive, unfinished and did not function properly all due to Re-Bath agents. It was an embarrassment to have this mess in our home. They had confiscated our original materials, destroyed almost everything else related. We could not go back. We were at their mercy and could only hope they would be able to do what seemed to be the impossible for them, simply install one wall in the shower and make it all look nice. At least not like the cheesy and shoddy looking way it was at this time.
So we reluctantly agreed. Very fearful of what more they could damage…
This is an email sent on 4-3-08:
Hello Heidi, Attached are some pictures taken per our conversation of 4-3-08 as well as a word document with some explanations of the photos. It turns out the bow in the wall is truly 1/2 inch deep, not 3/8 inch deep, both are excessive and unsatisfactory and not to the standards of anyone dealing with any sort of quality in these matters. We are very disappointed in the way this situation is being handled. We trusted Re-Bath to do what they said they would do only to be told afterwards the inferior work is up to the standard we were originally sold. Please do us a favor and review your companies sales information and advertising and tell us honestly if you think what has been installed in our home meets the standards touted by the advertising.Our floor is now torn up and additional damage was done to our wall by them even though the installers said they would not be causing any additional damage. (Pictures of that damage can be provided too, but as I mentioned in an earlier conversation, I was willing to work with you to resolve this mess and was willing to shoulder the cost of the floor and touch up of the existing wall damage, but to do more damage and still not fix the problems?) All we are asking is to have the fixture panel replaced as we were told by Luis it would be when he admitted they made a mistake at the time of the installation. They told us they would be back to replace the panel, why are they not being held to their word? Why are we expected to live with an error in installation? We have dealt with Re-Bath in good faith. We were very thorough in explaining what we wanted, and they said they understood fully and would have no problem doing it. We even provided the installers with a home cooked meal and drinks throughout the days they were here. This is not acceptable customer service.Looking forward to hearing back from you.
We couldn’t believe the response…
We were astounded and pleased to hear that Re-Bath of San Diego was going to come back and repair the bowed fixture wall. Concerned too, as we now had seen how they work and react to situations where they screw up.
But sadly we felt backed into a corner. We had a bathroom that had cost us thousands of dollars and was unattractive, unfinished and did not function properly all due to Re-Bath agents. It was an embarrassment to have this mess in our home. They had confiscated our original materials, destroyed almost everything else related. We could not go back. We were at their mercy and could only hope they would be able to do what seemed to be the impossible for them, simply install one wall in the shower and make it all look nice. At least not like the cheesy and shoddy looking way it was at this time.
So we reluctantly agreed. Very fearful of what more they could damage…
Thursday, August 14, 2008
Re-Bath Expects the Customer to Bite It When They Screw Up Repeatedly
We waited until Tuesday to contact Re-Bath of S.D., just to give them every opportunity to show us that a Re-Bath franchise could for once hold to their word. We again were disappointed, not surprised though. After getting the run around, (another status quo routine for all Re-Bath’s) we were basically told that is all they were going to do. They claimed they already did more than they needed to do to fix the mess the Re-Bath of Ca franchise created.
Interesting perspective, recreating a mess in a different way than before (when it was unacceptable) is above the call of duty and acceptable for this company? Can you say hypocrisy? And by this time Myrna was, shall we say, not a joy to speak with. She had become this way on Friday when called to inquire regarding the whereabouts of her “best” workers when they had become hours late without even calling.
Our only recourse was to contact Re-Bath corporate and explain the situation. But again, the franchise (Myrna) beat us to the punch and described the situation (one she had not seen mind you) to Re-Bath Corporate and claimed we were asking for something that was beyond the abilities of their system. She claimed we were exaggerating how bad it looked.
Beyond the quality of their system, yes most likely, but not beyond what we were sold or assured they could do. You may recall they bad mouthed the first installation and said they could do much better. Well, then why didn’t they? And now they claim we are too picky? They were just as picky about the Re-Bath of California’s inferior work. They didn’t say we were too picky when they first saw how bad it was and agreed it was shoddy work.
Oh, we know, we get it, we get it! They’re HYPOCRITES! Or is it they have no sense of responsibility? Both, is our guess.
Heidi Seyler at Re-Bath corporate basically dismissed our assertions of the poor work done due to Myrna’s secondhand and intentionally dishonest description of the situation, even though we pointed out to Heidi that we were bending over backwards to accommodate them in ways such as not requiring them to repair or even reimburse us for the ceilings or the floor they damaged and being patient despite the way we were being treated over this “One Day Installation” that was now six months old and still not done!
Remember, compromise to Re-Bath means you give up everything and they give you even less than any token offer they may have made earlier. We noticed this attitude from the franchises up through the corporate people. (And it will get worse later.)
Note that it had now been almost three weeks since they caused this secondary mess and we were still trying to get them to work with us.
Also, you may recall that they sell heavily on their LIFETIME WARRANTY on materials, yet they refuse to honor it even when there is a problem on the first day.
Do you think they will honor their “lifetime warranty” down the road should it be required?
Think very hard about the price they will charge you for what you get before you sign (and throw your money away)…
Interesting perspective, recreating a mess in a different way than before (when it was unacceptable) is above the call of duty and acceptable for this company? Can you say hypocrisy? And by this time Myrna was, shall we say, not a joy to speak with. She had become this way on Friday when called to inquire regarding the whereabouts of her “best” workers when they had become hours late without even calling.
Our only recourse was to contact Re-Bath corporate and explain the situation. But again, the franchise (Myrna) beat us to the punch and described the situation (one she had not seen mind you) to Re-Bath Corporate and claimed we were asking for something that was beyond the abilities of their system. She claimed we were exaggerating how bad it looked.
Beyond the quality of their system, yes most likely, but not beyond what we were sold or assured they could do. You may recall they bad mouthed the first installation and said they could do much better. Well, then why didn’t they? And now they claim we are too picky? They were just as picky about the Re-Bath of California’s inferior work. They didn’t say we were too picky when they first saw how bad it was and agreed it was shoddy work.
Oh, we know, we get it, we get it! They’re HYPOCRITES! Or is it they have no sense of responsibility? Both, is our guess.
Heidi Seyler at Re-Bath corporate basically dismissed our assertions of the poor work done due to Myrna’s secondhand and intentionally dishonest description of the situation, even though we pointed out to Heidi that we were bending over backwards to accommodate them in ways such as not requiring them to repair or even reimburse us for the ceilings or the floor they damaged and being patient despite the way we were being treated over this “One Day Installation” that was now six months old and still not done!
Remember, compromise to Re-Bath means you give up everything and they give you even less than any token offer they may have made earlier. We noticed this attitude from the franchises up through the corporate people. (And it will get worse later.)
Note that it had now been almost three weeks since they caused this secondary mess and we were still trying to get them to work with us.
Also, you may recall that they sell heavily on their LIFETIME WARRANTY on materials, yet they refuse to honor it even when there is a problem on the first day.
Do you think they will honor their “lifetime warranty” down the road should it be required?
Think very hard about the price they will charge you for what you get before you sign (and throw your money away)…
Wednesday, August 13, 2008
Re-Bath Fails Again. Same Crappy Work, Different Day
They came back Saturday the 22nd of March; at least they came in the morning, later than they said they would be back, but still in the AM. One would think they could be on time, especially when they are staying locally so they can be on time. But one would be wrong…
Considering it was a “One Day Installation” and they had already spent a full day of working on it the day and evening before, we expected them to be done by midday.
Well of course they weren’t. It was about 3:00PM when they finally claimed they were done. And they repeatedly had to remind us that they were working on Saturday and not getting paid for it, and that it was keeping them from their families.
Imagine! They are feeling inconvenienced? Boo Hoo.
Give us a break! Of course they were getting paid, they would not have done this for free, but to whine to us that this was keeping them from their families when their own tardiness and slow working caused us to miss yet another family function and also miss work ourselves, therefore losing income.
We believe we were suffering from what they were complaining about on a much higher scale. The gall of these people!
We inspected the installation and at first glance it looked pretty good. Then we opened the doors and noticed that they were not hung straight. At least this time they were not upside down, but they were obviously crooked. Luis, the lead installer told us they do that on purpose to keep the water in.
Huh? When the doors were closed there was a gap from about midway up.
Then we noticed the window trim was not even installed square to the window, or the walls. And the caulking was very sloppy, AGAIN. Even after we pointed out how poorly the caulk was the first time and we were told they could make it right this time, they failed.
Isn’t caulking one of the most basic skills one should grasp to do any job of this type? Even we can caulk 100% better than these clowns.
But they claim to be the professionals. And on top of that, the best Re-Bath of San Diego has to offer no less.
If that’s the best they have we sincerely urge you to look elsewhere and avoid using them at all costs, because it will cost you…
The linoleum floor was now cut away the entire length of the shower pan. They said they would have to trim a little to make it fit, but since the floor had been damaged so badly by Re-Bath of Ca, they just hacked it up even more and made it a total mess and fully revealed the wood floor. Now there was a big gap between the floor and the pan. Any water that will most assuredly splash out (from the incorrectly hung shower door) will spill onto the now fully unprotected raw wood floor. And they use the same Re-Bath line, “it was that way before!”
Then we see that the panel where the fixtures are (the one that leaked) is bowed in! Just like the opposite wall was from the earlier installation! These guys make fun of the crappy work done by their contemporaries, yet only succeed in repeating the same mistakes!
We see white caulking slivers embedded it the clear silicone. We see smears of glue or caulk or silicone on every wall, and gobs of silicone in the shower. We see the paint on the walls and ceiling is damaged further. We see the baseboards are cut off and missing. More damage than repair if you ask us. Everywhere we look it becomes more and more apparent the Re-Bath installers sent to us are inept sloppy hacks that resort to lies to explain why it doesn’t look like what Re-Bath sells.
They have no answer for how all these problems manifested themselves (again), but admit that the bow in the wall is a mistake (finally!) assure us that they will return and replace it. They also assure us Myrna, the manager of Re-Bath of San Diego will call us first thing Monday morning. You see where this is going don’t you. Do you think we received a call? Of course not, this is Re-Bath!
Considering it was a “One Day Installation” and they had already spent a full day of working on it the day and evening before, we expected them to be done by midday.
Well of course they weren’t. It was about 3:00PM when they finally claimed they were done. And they repeatedly had to remind us that they were working on Saturday and not getting paid for it, and that it was keeping them from their families.
Imagine! They are feeling inconvenienced? Boo Hoo.
Give us a break! Of course they were getting paid, they would not have done this for free, but to whine to us that this was keeping them from their families when their own tardiness and slow working caused us to miss yet another family function and also miss work ourselves, therefore losing income.
We believe we were suffering from what they were complaining about on a much higher scale. The gall of these people!
We inspected the installation and at first glance it looked pretty good. Then we opened the doors and noticed that they were not hung straight. At least this time they were not upside down, but they were obviously crooked. Luis, the lead installer told us they do that on purpose to keep the water in.
Huh? When the doors were closed there was a gap from about midway up.
Then we noticed the window trim was not even installed square to the window, or the walls. And the caulking was very sloppy, AGAIN. Even after we pointed out how poorly the caulk was the first time and we were told they could make it right this time, they failed.
Isn’t caulking one of the most basic skills one should grasp to do any job of this type? Even we can caulk 100% better than these clowns.
But they claim to be the professionals. And on top of that, the best Re-Bath of San Diego has to offer no less.
If that’s the best they have we sincerely urge you to look elsewhere and avoid using them at all costs, because it will cost you…
The linoleum floor was now cut away the entire length of the shower pan. They said they would have to trim a little to make it fit, but since the floor had been damaged so badly by Re-Bath of Ca, they just hacked it up even more and made it a total mess and fully revealed the wood floor. Now there was a big gap between the floor and the pan. Any water that will most assuredly splash out (from the incorrectly hung shower door) will spill onto the now fully unprotected raw wood floor. And they use the same Re-Bath line, “it was that way before!”
Then we see that the panel where the fixtures are (the one that leaked) is bowed in! Just like the opposite wall was from the earlier installation! These guys make fun of the crappy work done by their contemporaries, yet only succeed in repeating the same mistakes!
We see white caulking slivers embedded it the clear silicone. We see smears of glue or caulk or silicone on every wall, and gobs of silicone in the shower. We see the paint on the walls and ceiling is damaged further. We see the baseboards are cut off and missing. More damage than repair if you ask us. Everywhere we look it becomes more and more apparent the Re-Bath installers sent to us are inept sloppy hacks that resort to lies to explain why it doesn’t look like what Re-Bath sells.
They have no answer for how all these problems manifested themselves (again), but admit that the bow in the wall is a mistake (finally!) assure us that they will return and replace it. They also assure us Myrna, the manager of Re-Bath of San Diego will call us first thing Monday morning. You see where this is going don’t you. Do you think we received a call? Of course not, this is Re-Bath!
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