Alignment was a problem too.

How about this for plumb alignment?
In just the width of the small window the levelness is of by over a full 1/4 inch in the span of about 2 feet.
Now the house already had a window, and it was/is level, so the part that is installed crooked is Re-Bath’s work.
Right side; note the measurement from the center of the grid line to the bottom of the window framing is less than 2 inches:

Left Side; note the measurement from the center of the grid line to the bottom of the window framing is just a tick short of 2 and ¼ inches:

Acceptable alignment "quality" to you for a nearly $6000.00 investment? Didn’t think so…

But off on just one horizontal plane? It also is not plumb (true flat) on the top plane. Note the triangle is square to the metal window frame. We understand draft for drainage but that is excessive, (although since the window assembly has weep holes was it really even necessary?).
Notice there is still the packing tape on the corner trim pieces so it is still very new/fresh, yet look at the caulking...
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A side note, this "window" wall panel detached itself from the wall not long after it was installed and bowed outwardly quite a bit below the window. It was not adhered correctly over the existing tile they attached it to apparently...

Point being Re-Bath did not install their own product in a commonly accepted aesthetically pleasing way, or in a properly functioning way. Why?

And as if this wasn’t enough, it wasn’t even centered (left to right) on the wall/window! But we, the customers, were the ones blamed for this by the Re-Bath franchise owner. We still do not understand that mentality or attitude.

Alignment issues…

Check out this horizontal alignment. We were assured the grid lines molded into the wall panels would line up in corners by the salesman, just like our old tile, but the installers said they couldn't do it and the Re-Bath franchise owner said it was normal for them to not line up and furthermore claimed we agreed to this mis-match. (!?)
Absolutely not true, we did not agree to this bad alignment, and could not have, as we did not speak to him until after there were problems. Why would anyone want a lower quality in aesthetics "upgrade"?

Now for a fair photo comparison, below is what we were shown at the showroom as to what the corner alignment of the horizontal grid lines would look like.
To be clear, the sales literature brought by the salesman before we purchased showed photos of the same quality and clean alignment as we saw in the showroom.
We took these photos at our local Re-Bath showroom after the installation to show what Re-Bath shows the public and how it differed from what they installed and vehemently tried to make us accept:

Note how nice they were able to line those corner grid lines up? Not really indicative of what they installed in our home now is it?

The caulk is not the worst of the problems…

Again, more photos we took and submitted in court, under oath, to defend ourselves from being sued by Re-Bath for not approving of their “workmanship” that they refused to even finish before suing.
Remember their sales pitch, “You don’t pay in full until you are fully satisfied.” Well, the Re-Bath we dealt with apparently only used that as a sales pitch, it's words rang hollow when we asked them to honor that guarantee.


Check out the bow in this wall. Look at the gap behind the light switch. Is this acceptable? In what world? We don't think it was accetable, or even up to code, yet Re-Bath apparently did...

Not only is that bow significant, take note of the amount of recess the light switch is set back in with (the right hand side of the two switches) while the fan switch is flush.

Both a vertical and horizontal bow. We were told how rigid this product was, and that it was 1/4 inch thick. But what they installed was even thinner than the samples (under 1/4 inch thick too) they left. (We can provide photos of the material and samples they left too.)


For a comparison, here is what that wall looked like before we had Re-Bath do this "upgrade".
And also note the absence of the gouge in the door jamb. This photo was shot just before the “work” began.

Caulk debris in the clear silicone... Nice... Just shows the “attention to detail”.

Pictures, More Pictures...

Here are more photos showing the level of "quality" we received from Re-Bath's first attempt to do a shower installation.

This is a baseboard they cut to make the plastic wall panel fit, and the caulking they did...
Notice the nice horizontal chunk they took out of the wood? We did. This is what they considered as "finished". Would anyone reading this honestly consider this good work?

Here is an example of the caulk work they did at the tub/floor line. One of the corners where they hacked the floor up an the shower base was already shown earlier.

Also note that this was taken before we were able (allowed?) to use the shower, so the hair is not ours. Yes, a bit disgusting.



More of the trim, it was like this throughout the entire caulk job.

Here's another nice shot, note the use of silicone caulk that cannot be painted over on the ceiling.

And where they damaged the paint by their "workmanship". More unbelievable caulk work too. Yes, we were expected to pay a premium to Re-Bath for this level of work.

More chips and errant caulk...


Note that we were assured the walls and ceiling would not be damaged by the installation prior to contracting wit Re-Bath by the (unlicensed) salesman. And once it was damaged, we were told it was our responsibilty to fix it at our own expense.
Would you pay nearly $6000.00 for this level of "craftsmanship"? It certainly is not what we were sold...

It is nice to have learned how to post pictures, perfect timing.

Here is some more of the sloppy caulking we were assured was an acceptable standard by Re-Bath of CA. The worst part is it is a silicone based caulk that rendered that door jamb unpaintable even after removing the caulk. Note both colors are pooly done, but wait, why is there white on the jamb in the first place?

Nice gouge, more evidence of the "care" that went into the installation, and yes, were were accused by Randy of claiming they did it "that it was there before". Trust us, they did make the gouge...
Here's another classic shot. They tore up the floor (note the same style of caulking at the base too, about as close to continuity we got) and then Randy claimed it was that way when they got there.

Well, it was that way when he got there, because his crack team did the damage, but this was the first time Randy had been to our home, how on earth could he know? But he argued in court under oath it was that way before the installers started...
Notice that they didn't even install a Re-Bath pan after all the bragging and selling us on how high the Re-Bath quality was? We're not sure if this is Bait & Switch, but the Re-Bath pan we ended up with is not as much of a flexi-flyer as this one was. Who are we kidding, not sure if it was Bait & Switch? Look at the label.

It is truly mind boggling how many complaints there are on the internet regarding Re-Bath.

Even more staggering is how many of those complaints share the same basic complaints of overcharging, rude and abrasive franchise operators, materials installed that don’t match the samples and descriptions of what was sold, the term Bait & Switch is commonly used, lack of response once the first chunk of money was handed over… You see the point.
As well as many complaints of the same handful of people at the corporate office not helping customers who have had these problems.

Our case is interesting in the way the original (not properly licensed) Re-Bath contractor we unfortunately hired has continued to harass us even when we let the blog go dormant. Amazingly he is still threatening us two years and nine months after the job was supposed to have been finished.

We have to ask, what could possibly make this guy so vindictive to his customers (victims?)?. How many others is he doing this to?

We invite everyone who has had a bad Re-Bath experience, especially one with the Re-Bath of Ca located in Signal Hill/Long Beach Ca to comment in our blog. We are very curious to find out if he has chosen us specifically, or if we are just one of many that are being treated this way by him.

In the mean time we found even more complaints so we again are wondering why he has taken this old (we thought it was over and done with) problem to this degree?
After all, he sued us before finishing the job or fulfilling the contract (and lost) but we did not win anything and he kept the payment we made for his unfinished crappy work.
Everyone was a loser, but we lost worse.

So here are some more links to Re-Bath Complaints for all over the country, and they were like the others, on the first page:

http://www.houserepairtalk.com/f45/re-warning-about-re-bath-3248/index2.html

http://www.tabberone.com/ReBathSucks2/ReBathSucks.shtml

http://www.complaintsboard.com/bycompany/rebath-a50450.html

This could have all gone dormant and possibly faded away, but from the harassment we are receiving it looks like there is a need for keeping it going… By law we are entitled to share our opinions and experiences…