Pictures, More Pictures...

Here are more photos showing the level of "quality" we received from Re-Bath's first attempt to do a shower installation.

This is a baseboard they cut to make the plastic wall panel fit, and the caulking they did...
Notice the nice horizontal chunk they took out of the wood? We did. This is what they considered as "finished". Would anyone reading this honestly consider this good work?

Here is an example of the caulk work they did at the tub/floor line. One of the corners where they hacked the floor up an the shower base was already shown earlier.

Also note that this was taken before we were able (allowed?) to use the shower, so the hair is not ours. Yes, a bit disgusting.



More of the trim, it was like this throughout the entire caulk job.

Here's another nice shot, note the use of silicone caulk that cannot be painted over on the ceiling.

And where they damaged the paint by their "workmanship". More unbelievable caulk work too. Yes, we were expected to pay a premium to Re-Bath for this level of work.

More chips and errant caulk...


Note that we were assured the walls and ceiling would not be damaged by the installation prior to contracting wit Re-Bath by the (unlicensed) salesman. And once it was damaged, we were told it was our responsibilty to fix it at our own expense.
Would you pay nearly $6000.00 for this level of "craftsmanship"? It certainly is not what we were sold...

It is nice to have learned how to post pictures, perfect timing.

Here is some more of the sloppy caulking we were assured was an acceptable standard by Re-Bath of CA. The worst part is it is a silicone based caulk that rendered that door jamb unpaintable even after removing the caulk. Note both colors are pooly done, but wait, why is there white on the jamb in the first place?

Nice gouge, more evidence of the "care" that went into the installation, and yes, were were accused by Randy of claiming they did it "that it was there before". Trust us, they did make the gouge...
Here's another classic shot. They tore up the floor (note the same style of caulking at the base too, about as close to continuity we got) and then Randy claimed it was that way when they got there.

Well, it was that way when he got there, because his crack team did the damage, but this was the first time Randy had been to our home, how on earth could he know? But he argued in court under oath it was that way before the installers started...
Notice that they didn't even install a Re-Bath pan after all the bragging and selling us on how high the Re-Bath quality was? We're not sure if this is Bait & Switch, but the Re-Bath pan we ended up with is not as much of a flexi-flyer as this one was. Who are we kidding, not sure if it was Bait & Switch? Look at the label.

It is truly mind boggling how many complaints there are on the internet regarding Re-Bath.

Even more staggering is how many of those complaints share the same basic complaints of overcharging, rude and abrasive franchise operators, materials installed that don’t match the samples and descriptions of what was sold, the term Bait & Switch is commonly used, lack of response once the first chunk of money was handed over… You see the point.
As well as many complaints of the same handful of people at the corporate office not helping customers who have had these problems.

Our case is interesting in the way the original (not properly licensed) Re-Bath contractor we unfortunately hired has continued to harass us even when we let the blog go dormant. Amazingly he is still threatening us two years and nine months after the job was supposed to have been finished.

We have to ask, what could possibly make this guy so vindictive to his customers (victims?)?. How many others is he doing this to?

We invite everyone who has had a bad Re-Bath experience, especially one with the Re-Bath of Ca located in Signal Hill/Long Beach Ca to comment in our blog. We are very curious to find out if he has chosen us specifically, or if we are just one of many that are being treated this way by him.

In the mean time we found even more complaints so we again are wondering why he has taken this old (we thought it was over and done with) problem to this degree?
After all, he sued us before finishing the job or fulfilling the contract (and lost) but we did not win anything and he kept the payment we made for his unfinished crappy work.
Everyone was a loser, but we lost worse.

So here are some more links to Re-Bath Complaints for all over the country, and they were like the others, on the first page:

http://www.houserepairtalk.com/f45/re-warning-about-re-bath-3248/index2.html

http://www.tabberone.com/ReBathSucks2/ReBathSucks.shtml

http://www.complaintsboard.com/bycompany/rebath-a50450.html

This could have all gone dormant and possibly faded away, but from the harassment we are receiving it looks like there is a need for keeping it going… By law we are entitled to share our opinions and experiences…

Since they say a picture is worth a thousand words…

We thought it was time to start sharing this irrefutable evidence of the “workmanship” Re-Bath did when they first tried to install our shower. Mind you, these are the exact same photos we showed in court and (deemed in the public domain as such), presented and accepted under oath as proof of the shoddy work done to our home by the Re-Bath franchise Mr. Summy “owns”. Please recall that he sued us (before finishing the job and without benefit of proper contractor licensing) and therefore saw these pictures then. Nothing was said at that time (under oath too) by him that these were not factual representations of the “quality” of work done by his franchise.

Are you following all that? These photos were shot the day following the installation (10-7-07). Please note that the "One Day, Stress Free, No Mess" installation started on 10-5-07 and was never truly finished by Re-Bath of CA. Anyone can do the math and see it was not done in one, let alone two days.

Let’s start with an example of the exquisite alignment skills of the installers. Notice the packing tape still hold this trim piece “straight”? Yes, the caulk is fully dry and that was deemed acceptable by them. Also note the slopped caulk at the top of the window frame. Except for the house's glass and metal frame window, this is 100% Re-Bath work.

How about we show some of their incredible caulk work? Unbelievable as it may seem, this is exactly the work that was done around the window (dried) and they claimed this was fully acceptable caulking. Can you believe it?

We have many more photos as we had to take a lot of them since we were sued by the owner of the Re-Bath because we had the audacity to ask that he make good on his word of finishing this job before paying the balance.

Remember their slogan about the customer doesn't pay until the job is done to their satisfaction. Hmm, just realized they might mean Re-Bath when they say "their". Not the customer. Plausible?

We needed to prove he had not even tried to finish before suing us. We would not have needed to document this had he not caused this situation…

And since we had to eat the cost of printing them for the court, it seems only fair we share them with the rest of the world.

And before you blast us for not just re-doing the crappy caulking, think about this, if you were being charged almost $6000.00 to do this job, wouldn’t you expect a lot better quality?

We just found these similar complaints by doing a Google search for “rebath”.

It was the second link from the top of the page that wasn’t a paid advertisement (by Re-Bath).
So it clearly is not just us that have had problems or see a pattern of the way this company works:

http://www.consumeraffairs.com/homeowners/re-bath.html

Is it irony that doing a search for one company by their name brings forth a link to so many problems and complaints? No, it is not irony…

Now, if you do a Google search for “re bath complaints”, look at what comes up as the first link on page one:

http://rebath.pissedconsumer.com/

Of particular interest to us was this comment:

http://rebath.pissedconsumer.com/pacific-coast-rebath-bad-product-bad-warranty-20100428180076.html


While we do not know if it is the same franchise that we originally contracted with, the coincidences / similarities of the situations are astounding.

Whether it is or isn’t the same outfit, let’s pose this question, which is worse?
The same problems repeated by one franchise, or multiple franchises creating the same problems? See a pattern?

In fact, there are very many such websites, web pages and blogs dedicated to this one company and its franchises illuminating the problems many many consumers have had with them.

Maybe a full list, a catalog if you, will should be compiled to help protect consumers? Maybe someone will do that.

To the authors of those posts in the provided links: We sincerely hope it is OK that we posted those links in our blog. We will gladly remove them if asked by those who are responsible for originally posting them, but since it is offering protection in providing similar information to potential consumers, we thought it was the right thing to do. We only want what is best for the consumers. Just respond via the comments option. Thanks.

Don’t you just love the attitude and gall from Re-Bath representatives when the reality of their product and “service” is exposed?

This was posted as a response to this blog by who we are quite sure is the Re-Bath franchise “owner” that created the mess we have:

If you find a self cleaning bathtub or shower please let us know! Rebath should come by every now and again so they can clean the body oil and soap scum off you shower. Why dont you just get another fucking shower if you dont like this one you fucking cry baby!!!
June 19, 2010 7:27 AM

How much does that make anyone want to have this company do anything for them?
Is this just another example of those great people skills Mr. (supposed) Manager/Owner of Re-Bath in Long Beach?
No wonder the business name was changed. Oh wait, still doing Re-Bath but also Designer Bath now? What is the problem with that ever so wonderful product "Re-Bath", that another franchise name is warranted?
Call it what you want, but the principle character is still there and this response shows the unethical nature of Re-Bath representatives, as we are convinced who this is from.

And you can see the level of “courtesy” this childish and vindictive individual displays years after we have tried to move on. We are still being taunted and harassed.

No better words than those from the person we are sure is the culprit to illustrate the problems you too will have if you hire the Re-Bath we did, and possibly any other Re-Bath franchise. We can only speak from our experience. But this is too much.

(Funny how the salesman showed pictures of the great work they had done, but would not provide any actual references, now we know why. Stock photos we'll bet. Probably are the same in all the catalogs. No real satisfied customers maybe?)

Don’t you just love the “cry baby” term? This likely from a kid playing "owner" who threw a tantrum and sued us because "his franchise" at "his control" refused to finish the job or honor the contract and failed to be properly licensed? Shameful.

Mildew and Mold. Yep, that’s what we call Re-Bath Quality!

We have both a fan and a window where the Re-Bath installation was done, and we use the approved and recommended by Re-Bath cleaners daily. We live in a non-humid area, and it is pretty much summer at this posting time of this.
Too bad we have a terrible mildew problem now in our Re-Bath Shower. We point this out after another pain in the backside cleaning of the fungus.

We were told we would never have to worry about mold and mildew in our Re-Bath shower, but we now know firsthand about the level of “integrity” and “honesty” of Re-Bath sales people and franchise operators.

We were told that the adhesive and caulking had compounds (fungicides) in them to eliminate the possibility of mold and mildew. We wonder why it began grow so soon after the installation? Actually we know why, cheap materials poorly installed by people who mislead us when they told us about what we were being sold…

Another word of warning to all potential Re-Bath (or whatever new franchise name your local post Re-Bath "scammer" is using) customers. You would be well advised to not trust them. If you have a mildew or mold problem now and want them to relieve you of that problem, they probably won’t be able to do it. Don’t believe their B.S. promises, do some homework. The system they sold us does not work in our home and they will not honor their “guarantee”. The only possible guarantee is that you too will likely be dissatisfied.

Back to scrubbing… Maybe we will start posting photos to show the crappy work and subsequent reality of one of the worst mistakes we ever made, contracting with our local Re-Bath.